Download A Practical Guide to (Correctly) Troubleshooting with

Introduction
• Troubleshooting
gp
problems on the Internet?
• The number one go-to tool is “traceroute”
• Every OS comes with a traceroute tool of some kind.
• There are thousands of websites which can run a traceroute.
• There are dozens of “visual traceroute” tools available, both
commercially and free.
• And it seems like such a simple tool to use
• I type in the target IP address and it shows me some routers.
• And where the traceroute stops
stops, or where the latency goes up
a lot, that’s where the problem is, right?
• How could this possibly go wrong?
• Unfortunately,
U f
l reality
li couldn’t
ld ’ b
be any ffurther
h away.
By Richard Steenbergen, nLayer Communications, Inc.
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