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Download Q-Logic MKII-BASE16 User's Manual
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Appendix B Ancor Customer Service Appendix B contains information about Ancor Customer Service. Ancor Customer Service Ancor offers several service programs including Basic Warranty service: Help Desk Description: Consists of: • Assistance related to questions about Ancor products. • Diagnostic assistance. • Providing information about available fixes and workarounds. Availability: Provided from Ancor Corporate Headquarters, Minnetonka, Minnesota, USA, from 8:00 AM to 5:00 PM Central Time Monday through Friday excluding Ancor’s observed holidays. Contact Us: • Telephone: ..........................(612) 932-4040 • Email:[email protected] • Fax: .....................................(612) 932-4037 Attention: Customer Service • Web:....................................www.ancor.com Hardware Support Ancor will repair or replace defective hardware during the warranty period after receipt of equipment by Ancor, providing that the equipment has not been subject to abuse per the Basic Warranty definition. Please observe the following guidelines: • Ancor must authorize all hardware returns. • You are responsible for proper return packaging and shipping charges. • You may authorize hardware outside of warranty and a current service plan to be repaired at Ancor’s current rates. • Items missing from the return hardware will not be replaced upon repair. GigWorks MKII-16 Switch Model MKII-BASE16 Installer's/User's Manual 59003-01 Rev. A Ancor Customer Service B-1
