Download NEC Xen Mail CTI User's Manual

Xen IPK
Xe n Ma i l C T I
C o n v e r sat i o n G u i d e
NEC Business Solutions Ltd
Document No.: 8558
Release 1.0
June 2004
NEC Business Solutions Ltd
June 2004
Doc. No. 8558 - Release 1.0
June 2004
THIS PAGE INTENTIONALLY LEFT BLANK
ii
Xen Mail CTI Conversation Guide
Table of Contents
TABLE•1
Prompts by text. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
TABLE•2
Prompts and phrase names by prompt number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
TABLE•3
Prompts by phrase name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
TABLE•4
Unnumbered prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Shortcuts
Doc. No. 8558 - Release 1.0
June 2004
Voice messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Fax Package * . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
E-Mail Integration Package * . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Xen Mail CTI Conversation Guide
Table of Contents – iii
Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
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iv – Table of Contents
Xen Mail CTI Conversation Guide
TABLE•1
Prompts by text
Doc. No. 8558 - Release 1.0
June 2004
This table provides a list of system prompts.
This table is sorted alphabetically by prompt text
and includes:
•
The prompt text
•
The complete prompt number
•
The phrase or phrases that use the prompt
Prompts by text
Prompt
Phrases containing prompt
...and firmware version...
SY083
PH_SysMgr_FirmwareVersion
...and left a message.
SL004
(Not used in current version.)
...and the maximum number of mailboxes you may add
has been reached.
SY039
PH_SysMgr_DoesNotHaveMailbox
...arrived...
FM068
PH_FaxCk_ArrivedAt
...but left no reply.
SL005
PH_Chk_ButLeftNoReply
...but, all fax ports were busy.
FM056
PH_FaxCk_CallerCouldntHold
...by...
SL113
PH_Chk_By
...did not answer the page
MB027
PH_Box_DidNotAnswerPage
...does not have a mailbox.
SY038
PH_SysMgr_DoesNotHaveMailbox
...enter...
FX018
PH_Fax_ForNameEnterNumber
...faxes...
FM072
PH_FaxCk_ConfirmDelivery
...finishing editing, star.
SL135
PH_Sub_EditMsgMenuMenu
...for groups and remote sites.
NT026
PH_Leave_AskForExtOr
PH_Net_Lv_AskForExtOrGrpOrNode
...for remote sites.
NT033
PH_Group_AddMemberbyExt
PH_Group_DelMemberbyExt
PH_Group_ContAddMemberbyExt
PH_Group_ContDelMemberbyExt
...for...
FX017
PH_Fax_ForNameEnterNumber
...from...
SL042
PH_Chk_RecordedAt
PH_Chk_From
PH_FaxCk_ArrivedAt
...got all your messages and left a message.
SL058
PH_Chk_MsgGotAll
PH_Chk_GotAndLeft
...got all your messages and left an urgent message.
SL059
PH_Chk_MsgGotAll
PH_Chk_GotAndLeft
...got all your messages and left...
SL057
PH_Chk_MsgGotAll
...got the message you sent...
SL060
PH_Chk_PerMessageReceipt
Xen Mail CTI Conversation Guide
TABLE•1–1
Prompts by text
Prompt
Phrases containing prompt
...got your last message to...
SL062
PH_Chk_GotYourMessageTo
...got your last message.
SL061
(Not used in current version.)
...got your last message...
SL003
PH_Chk_Receipt
...has an urgent message for you.
SL069
PH_Chk_MsgHas
...has been paged
MB030
PH_Box_HasBeenPaged
...has been returned because...
NT008
(Not used in current version.)
...has not heard this message.
SL063
PH_Leave_PersonHasNotHeardMsg
...has the following members...
GR015
PH_Group_HasTheFollowingMembers
...has transferred your call to...
VC011
PH_Box_RoutedByClient
...has...
SL052
PH_Chk_MsgHas
...hasn't heard your last message but left a message.
SL065
PH_Chk_MsgHasntGot
PH_Chk_HasntGotButLeft
...hasn't heard your last message but left an urgent
message.
SL066
PH_Chk_MsgHasntGot
PH_Chk_HasntGotButLeft
...hasn't heard your last message but left...
SL064
PH_Chk_MsgHasntGot
...hasn't heard your last message yet.
SL007
PH_Leave_HasntHeardLast
...hours.
SY015
PH_SysMgr_FreeTime
...in your message box.
SL122
PH_Chk_InYourMessageBox
...including one fax.
FM015
PH_FaxCk_IncludingFaxes
...including...
FM014
PH_FaxCk_IncludingFaxes
...is not available at this time.
FX010
PH_Fax_NumberIsNotAvailable
...is not available right now.
MB003
PH_Box_IsGone
PH_Box_NameIsGone
...is not valid.
SC003
PH_Spr_InvalidExtension
...is now available to take your call.
VC016
PH_Box_ClientNowAvail
...is on the phone now.
MB005
PH_Box_IsGone
PH_Box_NameIsGone
PH_Hold_NameStillBusy
...is out today.
MB004
PH_Box_IsGone
...is still on the phone...
HD003
PH_Hold_NameStillBusy
...left a message.
SL006
PH_Chk_MsgLeft
...left an urgent message for you.
SL070
PH_Chk_MsgLeft
...left...
SL047
PH_Chk_LeftX
PH_Chk_MsgLeft
...minute.
SY067
PH_SysMgr_FreeTime
...minutes.
SY016
PH_SysMgr_FreeTime
...must be specified by extension.
NT025
PH_Net_Lv_AMIS_ExtNeededAtNode
...new faxes...
FM071
PH_FaxCk_YouHaveVoicelessFaxes
...not recorded.
SY044
PH_SysMgr_TheCurrentGreetingIs
2–TABLE•1
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
...not specified.
SY009
PH_SysMgr_OperatorBoxIs
...on...
SY051
PH_SysMgr_OnDays
...or to try another extension, enter pound.
FB018
PH_Fax_YouAreInLine
...people have not heard this message.
SR025
PH_Leave_NumberHaveNotHeard
...Q...
SY080
PH_SysMgr_QNumber
...received...
SL067
PH_Chk_ReceivedAt
...requested...
FM062
(Not used in current version.)
...send message, star.
SL136
PH_Sub_MsgHandlingMenu
PH_Sub_MsgHandlingRedirectMenu
...sent...
SR023
PH_Chk_SentAt
...system manager options, 0.
SY072
PH_SM_Opt_NewMessages
PH_SM_Opt_HearReceipts
PH_SM_Opt_NoNewHearReceipts
PH_SM_Opt_LeaveMessages
PH_SM_Opt_NoNewLeaveMessages
PH_SM_Opt_ToCheckNewMessages
...transmitted...
NT038
PH_Chk_RecordedAt
...urgent messages.
SL073
PH_Chk_YouHaveUrgent
PH_Chk_YouStillHaveUrgent
PH_Chk_MsgHasntGot
PH_Chk_MsgHas
PH_Chk_MsgGotAll
PH_Chk_MsgLeft
...using driver version...
SY082
PH_SysMgr_DriverVersion
...voicemail ports are active...
SY081
PH_SysMgr_PortsActive
...was transmitted.
NT021
PH_Chk_NetReceipt
...was transmitted...
SR035
(Not used in current version.)
...will be sent immediately.
SR036
PH_Spdl_SentImmediately
...will be sent...
SR021
PH_Spdl_WillBeSent
...without voice annotation.
FM016
PH_FaxCk_YouHaveVoicelessFaxes
...would like to transfer you to...
VC013
PH_Box_RoutedByClient
<1 millisecond of silence>
GL021
PH_Leave_Beep
PH_Fax_AnnotateFollowup
PH_SysMgr_WillRecordItNowBeep
<1 second of silence>
GL002
PH_Dir_GroupName
PH_Dir_EndOfGroup
PH_Dir_ToStartHearAgain
<2 seconds of silence>
FX015
(Not used in current version.)
<3 seconds of silence>
GL003
PH_Dir_EndPause
PH_Fax_ShortHoldPhrase
<5 seconds of silence> Okay, I'll fax the documents you've FX029
selected.
PH_Fax_RequestDoc
<Half second of silence>
PH_Chk_ReviewDelay
Prompts by text
GL023
T A B L E • 1 –3
Prompts by text
Prompt
Phrases containing prompt
<Half-second of silence>
GL001
PH_FaxCk_NoDeliveryOffer
PH_SysMgr_ReadNumber
<Hold music 0>
HD023
PH_Hold_HoldMusic
<Hold music 1>
HD024
PH_Hold_HoldMusic
<Hold music 2>
HD025
PH_Hold_HoldMusic
<Hold music 3>
HD026
PH_Hold_HoldMusic
<Hold music 4>
HD027
PH_Hold_HoldMusic
<Hold music 5>
HD028
PH_Hold_HoldMusic
<Hold music 6>
HD029
PH_Hold_HoldMusic
<Hold music 7>
HD030
PH_Hold_HoldMusic
<Hold music 8>
HD031
PH_Hold_HoldMusic
<Hold music 9>
HD032
PH_Hold_HoldMusic
<interrupt tone>
VC010
PH_Box_ClientNowAvail
PH_Box_InterruptTone
<Pause>
NM116
SUBPH_NumberString
<Tone> (for transfer and record announce)
GL022
PH_Xfer_Announce
…has been paged
MB030
PH_Box_HasBeenPaged
0 (Leading)
NM113
SUBPH_NumberLeading
0 (Trailing)
NM114
SUBPH_NumberTrailing
1 (Leading)
NM101
SUBPH_NumberLeading
1 (Trailing)
NM001
SUBPH_NumberTrailing
1 new message.
SL078
SUBPH_1-10NewMessages
1 urgent.
SL088
PH_Chk_XUrgent
10 (Leading)
NM110
SUBPH_NumberLeading
10 (Trailing)
NM010
SUBPH_NumberTrailing
10 new messages.
SL087
SUBPH_1-10NewMessages
11 (Leading)
NM111
SUBPH_NumberLeading
11 (Trailing)
NM011
SUBPH_NumberTrailing
12 (Leading)
NM112
SUBPH_NumberLeading
12 (Trailing)
NM012
SUBPH_NumberTrailing
13 (Trailing)
NM013
SUBPH_NumberTrailing
14 (Trailing)
NM014
SUBPH_NumberTrailing
15 (Trailing)
NM015
SUBPH_NumberTrailing
16 (Trailing)
NM016
SUBPH_NumberTrailing
17 (Trailing)
NM017
SUBPH_NumberTrailing
18 (Trailing)
NM018
SUBPH_NumberTrailing
19 (Trailing)
NM019
SUBPH_NumberTrailing
2 (Leading)
NM102
SUBPH_NumberLeading
4–TABLE•1
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
2 (Trailing)
NM002
SUBPH_NumberTrailing
2 new messages.
SL079
SUBPH_1-10NewMessages
2 urgent.
SL089
PH_Chk_XUrgent
20 (Trailing)
NM020
SUBPH_NumberTrailing
21 (Trailing)
NM021
SUBPH_NumberTrailing
22 (Trailing)
NM022
SUBPH_NumberTrailing
23 (Trailing)
NM023
SUBPH_NumberTrailing
24 (Trailing)
NM024
SUBPH_NumberTrailing
25 (Trailing)
NM025
SUBPH_NumberTrailing
26 (Trailing)
NM026
SUBPH_NumberTrailing
27 (Trailing)
NM027
SUBPH_NumberTrailing
28 (Trailing)
NM028
SUBPH_NumberTrailing
29 (Trailing)
NM029
SUBPH_NumberTrailing
3 (Leading)
NM103
SUBPH_NumberLeading
3 (Trailing)
NM003
SUBPH_NumberTrailing
3 new messages.
SL080
SUBPH_1-10NewMessages
3 urgent.
SL090
PH_Chk_XUrgent
30 (Trailing)
NM030
SUBPH_NumberTrailing
31 (Trailing)
NM031
SUBPH_NumberTrailing
32 (Trailing)
NM032
SUBPH_NumberTrailing
33 (Trailing)
NM033
SUBPH_NumberTrailing
34 (Trailing)
NM034
SUBPH_NumberTrailing
35 (Trailing)
NM035
SUBPH_NumberTrailing
36 (Trailing)
NM036
SUBPH_NumberTrailing
37 (Trailing)
NM037
SUBPH_NumberTrailing
38 (Trailing)
NM038
SUBPH_NumberTrailing
39 (Trailing)
NM039
SUBPH_NumberTrailing
4 (Leading)
NM104
SUBPH_NumberLeading
4 (Trailing)
NM004
SUBPH_NumberTrailing
4 new messages.
SL081
SUBPH_1-10NewMessages
4 urgent.
SL091
PH_Chk_XUrgent
40 (Trailing)
NM040
SUBPH_NumberTrailing
41 (Trailing)
NM041
SUBPH_NumberTrailing
42 (Trailing)
NM042
SUBPH_NumberTrailing
43 (Trailing)
NM043
SUBPH_NumberTrailing
SUBPH_NumberString2
44 (Trailing)
NM044
SUBPH_NumberTrailing
45 (Trailing)
NM045
SUBPH_NumberTrailing
Prompts by text
T A B L E • 1 –5
Prompts by text
Prompt
Phrases containing prompt
46 (Trailing)
NM046
SUBPH_NumberTrailing
47 (Trailing)
NM047
SUBPH_NumberTrailing
48 (Trailing)
NM048
SUBPH_NumberTrailing
49 (Trailing)
NM049
SUBPH_NumberTrailing
5 (Leading)
NM105
SUBPH_NumberLeading
5 (Trailing)
NM005
SUBPH_NumberTrailing
5 new messages.
SL082
SUBPH_1-10NewMessages
5 urgent.
SL092
PH_Chk_XUrgent
50 (Trailing)
NM050
SUBPH_NumberTrailing
51 (Trailing)
NM051
SUBPH_NumberTrailing
52 (Trailing)
NM052
SUBPH_NumberTrailing
53 (Trailing)
NM053
SUBPH_NumberTrailing
54 (Trailing)
NM054
SUBPH_NumberTrailing
55 (Trailing)
NM055
SUBPH_NumberTrailing
56 (Trailing)
NM056
SUBPH_NumberTrailing
57 (Trailing)
NM057
SUBPH_NumberTrailing
58 (Trailing)
NM058
SUBPH_NumberTrailing
59 (Trailing)
NM059
SUBPH_NumberTrailing
6 (Leading)
NM106
SUBPH_NumberLeading
6 (Trailing)
NM006
SUBPH_NumberTrailing
6 new messages.
SL083
SUBPH_1-10NewMessages
60 (Trailing)
NM060
SUBPH_NumberTrailing
61 (Trailing)
NM061
SUBPH_NumberTrailing
62 (Trailing)
NM062
SUBPH_NumberTrailing
63 (Trailing)
NM063
SUBPH_NumberTrailing
64 (Trailing)
NM064
SUBPH_NumberTrailing
65 (Trailing)
NM065
SUBPH_NumberTrailing
66 (Trailing)
NM066
SUBPH_NumberTrailing
67 (Trailing)
NM067
SUBPH_NumberTrailing
68 (Trailing)
NM068
SUBPH_NumberTrailing
69 (Trailing)
NM069
SUBPH_NumberTrailing
7 (Leading)
NM107
SUBPH_NumberLeading
7 (Trailing)
NM007
SUBPH_NumberTrailing
7 new messages.
SL084
SUBPH_1-10NewMessages
70 (Trailing)
NM070
SUBPH_NumberTrailing
71 (Trailing)
NM071
SUBPH_NumberTrailing
72 (Trailing)
NM072
SUBPH_NumberTrailing
73 (Trailing)
NM073
SUBPH_NumberTrailing
6–TABLE•1
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
74 (Trailing)
NM074
SUBPH_NumberTrailing
75 (Trailing)
NM075
SUBPH_NumberTrailing
76 (Trailing)
NM076
SUBPH_NumberTrailing
77 (Trailing)
NM077
SUBPH_NumberTrailing
78 (Trailing)
NM078
SUBPH_NumberTrailing
79 (Trailing)
NM079
SUBPH_NumberTrailing
8 (Leading)
NM108
SUBPH_NumberLeading
8 (Trailing)
NM008
SUBPH_NumberTrailing
8 new messages.
SL085
SUBPH_1-10NewMessages
80 (Trailing)
NM080
SUBPH_NumberTrailing
81 (Trailing)
NM081
SUBPH_NumberTrailing
82 (Trailing)
NM082
SUBPH_NumberTrailing
83 (Trailing)
NM083
SUBPH_NumberTrailing
84 (Trailing)
NM084
SUBPH_NumberTrailing
85 (Trailing)
NM085
SUBPH_NumberTrailing
86 (Trailing)
NM086
SUBPH_NumberTrailing
87 (Trailing)
NM087
SUBPH_NumberTrailing
88 (Trailing)
NM088
SUBPH_NumberTrailing
89 (Trailing)
NM089
SUBPH_NumberTrailing
9 (Leading)
NM109
SUBPH_NumberLeading
9 (Trailing)
NM009
SUBPH_NumberTrailing
9 new messages.
SL086
SUBPH_1-10NewMessages
90 (Trailing)
NM090
SUBPH_NumberTrailing
91 (Trailing)
NM091
SUBPH_NumberTrailing
92 (Trailing)
NM092
SUBPH_NumberTrailing
93 (Trailing)
NM093
SUBPH_NumberTrailing
94 (Trailing)
NM094
SUBPH_NumberTrailing
95 (Trailing)
NM095
SUBPH_NumberTrailing
96 (Trailing)
NM096
SUBPH_NumberTrailing
97 (Trailing)
NM097
SUBPH_NumberTrailing
98 (Trailing)
NM098
SUBPH_NumberTrailing
99 (Trailing)
NM099
SUBPH_NumberTrailing
A disk drive has failed.
ER017
PH_GAEN_DiskDriveDown
A fan has failed in the disk storage system.
ER032
PH_GAEN_DiskFanDown
A fan has failed in the disk storage system.
ER037
PH_GAEN_RAIDFanFail
A fax delivery you requested was incomplete. You
requested the delivery...
FM061
PH_FaxCk_CouldntDeliver
A fax you sent could not be transmitted.
FM081
PH_PTF_CannotTransmit
Prompts by text
T A B L E • 1 –7
Xen Mail CTI Conversation Guide
Prompt
Phrases containing prompt
A message to this group is still being copied. Continue
editing this group?
GR064
PH_Group_ContinueEditGroup
A power supply has failed in the disk storage system.
ER018
PH_GAEN_DiskPowerSupplyDown
A problem has been detected.
ER028
PH_GAEN_SerialIntegrationDown
PH_GAEN_PowerSupplyFanDown
PH_GAEN_HeatProblem
PH_GAEN_CPUFanDown
PH_GAEN_DiskErrNonCritical
PH_GAEN_DiskErrCritical
PH_GAEN_DiskDriveDown
PH_GAEN_DiskPowerSupplyDown
PH_GAEN_VoiceBoardDownCantDialout
PH_GAEN_UPSEngaged
PH_GAEN_FaxDown
PH_GAEN_VoiceBoardDown
PH_GAEN_AlarmUnitDown
PH_GAEN_AlarmUnitBatteryLow
PH_GAEN_AlarmUnitModemDown
PH_GAEN_PMSLinkDown
PH_GAEN_PowerSupplyBadVoltage
PH_GAEN_TapeNeedsCleaning
PH_GAEN_DiskFanDown
PH_GAEN_PowerSupplyDown
PH_GAEN_AlarmUnitHeatProblem
PH_GAEN_VoiceBoardDownCantAnswer
PH_GAEN_VoiceBoardDownCantDoLamps
PH_GAEN_RAIDFanFail
PH_GAEN_Fax_CantReceiveOrDeliver
PH_GAEN_Fax_CantReceive
PH_GAEN_Fax_CantDeliver
a.m.
DT033
SUBPH_Time
Add complete.
SY028
PH_SysMgr_AddComplete
Add the subscriber and change the group?
GR067
PH_Group_AddChangeToLocalAccess
PH_Group_AddTurnOffDispatch
Added.
GR014
PH_Group_AddedorDeleted
All fax machines are in use.
FB007
PH_Fax_HoldAllStillBusy
All fax machines are still in use.
FB008
PH_Fax_HoldAllStillBusy
All page ports are busy now.
MB026
PH_Box_AllPagePortsBusyNow
All settings have been erased and your mailbox remains as SS011
new. If you wish to repeat the setup process now, enter
your personal ID.
PH_Sub_AllSettingsAreErased
All voice boards have failed.
ER042
PH_GAEN_VBoardAllFail
An error occurred during disk maintenance.
ER002
PH_GAEN_DiskOptimisation
An error occurred during your regularly scheduled
backup. It is important to have a current backup.
ER003
PH_GAEN_TapeBackup
An error occurred with disk redundancy. The system is
running on a single drive.
ER001
PH_GAEN_DiskRedundancy
An interruption has occurred. To continue, enter 1.
GL016
PH_Rec_DialtoneDetected
8–TABLE•1
Doc. No. 8558 - Release 1.0
June 2004
Prompts by text
Prompts by text
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
And I have too many lines holding already.
HD021
PH_Hold_TooMany
And...
DT031
SUBPH_Days
PH_Chk_AndPH_FaxCk_YouHaveFaxes
Another system manager is already active on the phone or SY071
at the console. Please try again later.
PH_Sys_AnotherSysMgrActive
April
DT011
SUBPH_Month
Archive this fax?
FM048
PH_FaxCk_SaveFaxAsOld
Are you sure you want to delete...
GR020
PH_Group_SureYouWantToDelete
Ask for voice annotation when callers leave faxes for the
public fax box?
SY086
PH_SysMgr_AskForFaxVoiceAnnotation
At least one critical disk error has been detected.
ER016
PH_GAEN_DiskErrCritical
At least one non-critical disk error has been detected.
ER015
PH_GAEN_DiskErrNonCritical
At least one of the power supplies is malfunctioning.
ER030
PH_GAEN_PowerSupplyBadVoltage
At least one voice board has failed.
ER023
PH_GAEN_VoiceBoardDown
At the tone, please record your busy greeting for when you SS015
are on the phone.
PH_Sub_RecordBusyGreeting
At the tone, please record your personal greeting.
SS016
PH_Sub_RecordPersonalGreeting
At the tone, state the name of the group.
GR019
PH_Group_RecordGroupName
At the tone...
SC001
PH_Spr_SayExtension
PH_Spr_InvalidExtension
PH_Spr_DidNotRecRepeat
at...
NT029
PH_Chk_Receipt
PH_Chk_ReceivedAt
PH_Chk_RecordedAt
PH_Chk_LastMemberAt
PH_Net_SubscriberAtNode
PH_Net_GroupNumberAtNode
At...
DT020
SUBPH_ExDateTime
PH_Spdl_FutureAt
August
DT015
SUBPH_Month
Available recording time is...
SY014
PH_SysMgr_FreeTime
Box number...
MB015
PH_Chk_BoxNo
PH_Fax_Greet
PH_SysMgr_ChangeBoxGreetings
Call for...
MB010
PH_Xfer_CallForName
PH_Xfer_CallForExt
Call from...
MB012
PH_Xfer_CallFrom
Call holding to your extension is...
SP058
PH_Sub_HoldingToExtensionIs
Call screening to your extension is...
SP059
PH_Sub_ScreeningToExtensionIs
PH_Sub_ScreeningIsNotSupported
Call transfer to your extension is currently...
SP060
PH_Sub_TransferToExtensionIs
Call transferred...
MB018
PH_Chk_TransferredToFax
Prompts by text
T A B L E • 1 –9
Prompts by text
Prompt
Phrases containing prompt
Calls are answered in the order received.
HD004
PH_Hold_YouAreInLine
Calls are currently forwarded to ...
SP089
PH_Sub_CallsForwardedTo
Can others send a message to this group?
GR007
PH_Group_CanOtherSendToThis
Can subscribers at other sites send messages to this group? GR070
PH_Group_CanRemoteSendToThis
Canceled.
SR017
PH_Chk_Canceled
Canceling group message.
SR041
PH_Leave_CancelingGroupMsg
Cannot delete this fax right now.
FM067
PH_FaxCk_CannotDeleteFax
Change delivery to your fax machine?
FM003
PH_Dlv_LikeToChangeFaxMachine
Change delivery to your home phone?
DS002
PH_Dlv_LikeToChangeHomePhone
Change delivery to your pager?
DS003
PH_Dlv_LikeToChangePagerPhone
Change delivery to your spare phone?
DS004
PH_Dlv_LikeToChangeSparePhone
Choose a code that you will not forget. The code should be SP020
3 to 10 digits.
PH_Sub_ChooseACodeWillNotForget
Conflicts with an existing group number. Would you like
to choose another group number?
GR024
PH_Group_NumberConflicts
Continue reviewing this message?
SL076
PH_Chk_ContinueReviewingThis
Days ago at...
DT025
SUBPH_DateTime
December
DT019
SUBPH_Month
Deleted.
GL018
PH_Group_AddedorDeleted
Deletion complete.
SY024
PH_SysMgr_DeletionComplete
Deliver these faxes?
FM018
PH_FaxCk_LikeToDeliver
Deliver this fax again?
FM020
PH_FaxCk_LikeToRedeliverThis
Deliver this fax?
FM017
PH_FaxCk_LikeToDeliver
Deliver this fax?
FM019
PH_FaxCk_LikeToDeliverThis
Delivery options complete. Would you like to review
them?
DS019
PH_Sub_DeliveryOptionsComplete
Delivery to your fax machine is...
FM004
PH_Dlv_MessageDeliveryIs
Do not disturb is currently ...
SP088
PH_Sub_DoNotDisturbIs
Do you want to change the group number?
GR008
PH_Group_ChangeNameorNumber
Do you want to change the group's recorded name?
GR010
PH_Group_ChangeRecordedName
Do you want to change the group's spelled name?
GR009
PH_Group_ChangeNameorNumber
Do you want to delete this member?
GR011
PH_Group_ConfirmorDelete
Edit this introduction?
SL118
PH_Sub_Ask_EditIntro
Edit this message?
SL104
PH_Sub_Ask_EditMsg
eighteenth...
DT060
SUBPH_DayOfMonth
eighth...
DT050
SUBPH_DayOfMonth
eleventh...
DT053
SUBPH_DayOfMonth
End of urgent messages.
SL055
PH_Chk_EndOfUrgent
10 – T A B L E • 1
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
End of...
DR009
PH_Dir_EndOfGroup
Enrollment paused. To continue the enrollment process,
enter 1.
SS001
PH_Sub_EnrollmentPausedEnter1
Enter 0.
DR023
SUBPH_EnterNumber
Enter 1 for Yes or 2 for No.
GL006
PH_Sub_WouldYouLikeToChange
PH_Sub_WouldYouLikeToDeleteCode
PH_Sub_LikeToSetSecurityCode
PH_Sub_CanHaveTwoGreetings
Enter 1 to always leave a public notification message
when a fax arrives.
SY087
PH_SysMgr_FaxNotifyAlwaysOrOnVoice
PH_SysMgr_FaxNotifyAlwaysOrNever
Enter 1 to leave a personal message for...
SR011
PH_Leave_Enter1toLeaveMessage
Enter 1 to take the call, or enter 2 and I'll take a message.
MB013
PH_Xfer_Confirm
Enter 1.
DR014
SUBPH_EnterNumber
PH_FaxCk_MenuOfferNum
PH_PTF_ToSendToOfferNum
Enter 2 to disable leaving public notification messages
when a fax arrives.
SY089
PH_SysMgr_FaxNotifyAlwaysOrNever
Enter 2 to leave public noticification only when there is a SY088
voice annotation.
PH_SysMgr_FaxNotifyAlwaysOrOnVoice
Enter 2.
DR015
SUBPH_EnterNumber
PH_Box_RoutedByClientChoices
Enter 3.
DR016
SUBPH_EnterNumber
Enter 4.
DR017
SUBPH_EnterNumber
Enter 5.
DR018
SUBPH_EnterNumber
Enter 6.
DR019
SUBPH_EnterNumber
Enter 7.
DR020
SUBPH_EnterNumber
Enter 8.
DR021
SUBPH_EnterNumber
Enter 9.
DR022
SUBPH_EnterNumber
Enter any digit to continue.
GL019
PH_Rec_EnterTTToContinue
PH_Pause_EnterTT
Enter the day of the month as a number from 1 to 31.
DS014
PH_Spdl_EnterDayOfMonth
Enter the digits of the fax phone number.
FM026
PH_FaxCk_EnterPhoneNum
Enter the digits of the new phone number.
SP012
PH_Sub_EnterNewPhoneNumber
Enter the ending time to the minute.
DS013
PH_Dlv_EnterStopTime
Enter the extension number.
SL112
PH_Sub_ExitOrAskForExt
Enter the extension number.
SY030
PH_SysMgr_EnterTheExtension
Enter the extension or...
SL111
PH_Sub_ExitOrAskForExt
Enter the first three letters of the person's last name. (Last SL110
name directory)
Enter the first three letters of the person's person name.
(First name directory)
Prompts by text
PH_Sub_ExitOrAskForName
T A B L E • 1 –11
Prompts by text
Prompt
Phrases containing prompt
Enter the first three letters of your last name. (Last name
directory)Enter the first three letters of your first name.
(First name directory)
SP043
PH_Sub_EnterFirst3Letters
Enter the month of the year as a number from 1 to 12
where January is 1 and so on.
DS015
PH_Spdl_EnterMonth
Enter the new clock time to the minute.
SY054
PH_SysMgr_EnterNewClockTime
Enter the new days active by pressIndicate the new days DS010
active by entering 1 for Sunday, 2 for Monday, and so on.
PH_Dlv_EnterActiveDays
Enter the number of the fax extension.
SY004
PH_SysMgr_EnterFaxExtension
Enter the starting time to the minute.
DS012
PH_Dlv_EnterStartTime
Enter the time to the minute.
DS011
PH_Spdl_EnterTime
Enter the year as a four-digit number.
DS021
(Not used in current version.)
Enter the year as a four-digit number.
SY048
PH_SysMgr_EnterYear
Error during a fax.
FM044
(Not used in current version.)
Error receiving a fax.
FM043
(Not used in current version.)
Extension...
DR012
PH_Dir_NameOrExt
PH_Box_HelloIHaveACallFor
PH_Net_SubscriberAtNode
PH_Spr_InvalidExtension
PH_Spr_IsThisCorrect
Extension...
SP031
PH_Chk_Extension
PH_Xfer_CallForExt
Extension...
SY031
PH_SysMgr_ExtensionX
Fax archived.
FM049
PH_FaxCk_FaxSavedAsOld
Fax arrived...
FM038
PH_FaxCk_ArrivedAt
Fax attempted...
FM039
PH_FaxCk_AttemptedAt
Fax calls are answered in the order received.
FB017
PH_Fax_YouAreInLine
Fax deleted.
FM078
PH_FaxCk_FaxDeleted
Fax for...
FB001
PH_Fax_Greet
Fax notification for the operator's mailbox is currently...
SY007
PH_SysMgr_AnnounceIsOffOrOn
Fax saved as new.
FM029
PH_FaxCk_FaxSavedAsNew
Faxes. (Trailing)
FM013
PH_FaxCk_IncludingFaxes
February
DT009
SUBPH_Month
fifteenth...
DT057
SUBPH_DayOfMonth
fifth...
DT047
SUBPH_DayOfMonth
first...
DT043
SUBPH_DayOfMonth
For a different fax machine...
FM076
PH_FaxCk_EnterPhoneNum
For a.m., enter 1. For p.m., enter 2.
DT035
PH_Dlv_1ForAm2ForPm
For greetings, enter 4; groups, 5; transfer or delivery, 6;
personal options, 7.
ME009
PH_Opt_ForGreetingsEnter4
For groups at...
NT036
PH_Net_Lv_AskForExtOrGrpAtNode
12 – T A B L E • 1
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June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
For groups.
SR044
PH_Sub_ExitOrAskForExt
For later today, enter 0; for tomorrow, enter 1; for two days DS020
from now, enter 2; and so on. To indicate a month and day,
enter 9.
PH_Spdl_ForLaterEnter
For no reply, enter 2. Otherwise, I'll record your message SL015
now.
PH_Chk_ForNoReply
For Q, enter 7; for Z, enter 9.
PH_Dir_PleaseEnterLetters
PH_Leave_AskForName
PH_Sub_EnterFirst3Letters
PH_Sub_DoesNotKnowExtension
PH_Sub_ExitOrAskForExt
PH_Group_AddMemberbyName
PH_Group_DelMemberbyName
PH_Group_EnterFirst3Letters
PH_Group_ContAddMemberbyName
PH_Group_ContDelMemberbyName
PH_Net_Lv_AskForNameAtNode
PH_Net_Grp_AskForNameAtNode
PH_Dir_PleaseSayLetters
GL004
For transfer options, enter 4; for delivery options, enter 5. ME016
PH_Opt_ForTransferOptionsEnter
For urgent delivery, enter 9.
SD021
PH_Box_FirstEditMenu
PH_Box_NextEditMenu
For urgent, enter 4; private, 5; return receipt, 6; future
delivery, 7.
ME012
PH_Opt_ForUrgentEnter4
For voice messages, enter 4; fax totals, 5; e-mail, 6.
ME021
PH_Chk_MessageCategoryMenu
For your return receipts, enter 1.
SL056
PH_Chk_ForReceipts
PH_Dir_ForNameEnter
For...
DR013
PH_Chk_For
For...
SL019
PH_FaxCk_ArrivedAt
Forward all calls to voicemail is currently...
SP087
PH_Sub_ForwardAllCallsIs
fourteenth...
DT056
SUBPH_DayOfMonth
fourth...
DT046
SUBPH_DayOfMonth
Friday (leading)
DT040
SUBPH_Days
Friday (Trailing)
DT005
SUBPH_Days
Great! Welcome to the voicemail system. To use your new SS002
voice mailbox in the future, just enter your personal ID
when the system first answers. If you'd like to use your
mailbox now, enter your personal ID.
PH_Sub_GreatWelcomeToTheSystem
Group changed.
GR068
PH_Group_MemberAddedOrNot
Group number...
GR013
PH_Group_Number
PH_Group_NumberConflicts
PH_Group_NameAndOrNumber
PH_Group_GroupNumber
PH_FaxCk_ArrivedAt
PH_Net_GroupNumberAtNode
Guest number...
SL077
PH_Gst_GuestNumber
Prompts by text
T A B L E • 1 –13
Prompts by text
Prompt
Phrases containing prompt
Has a message for you.
SL031
PH_Chk_MsgHas
Has an old message to review.
SL021
PH_Chk_MsgHas
Hello, and thank you for calling. As a new voice mailbox SS003
owner, please take a moment to personalize your new
mailbox.
PH_Sub_WelcomeToTheSystem
How nice to hear from you.
SL001
PH_Gst_HowNiceToHear
I am not able to send your fax at this time.
FX005
PH_Fax_ArriveShortly
I cannot delete this fax right now.
FM080
PH_Chk_ICannotDeleteFax
I will attempt to put you through; please stay on the line.
HD007
PH_Hold_AttemptPutYou
I’m sorry, I cannot page now.
MB028
PH_Box_CanNotPageNow
If this is an urgent message, enter 9.
SD023
PH_Box_IfThisisUrgent
PH_Box_FirstEditMenu
If this is correct, enter 1; to change it, enter 2.
FX022
PH_Fax_DocWillBeSentTo
PH_Fax_AddressedTo
If you don't know the number and would like to hear a list FX003
of available documents, enter # now. <1 second of
silence>
PH_Fax_HearList
If you don't want to leave a message, just enter star after
the tone.
PH_Fax_AnnotateFollowup
FB023
If you need further assistance, enter # now. Thank you and FX006
good-bye.
PH_Fax_SayBye
If you need further assistance, enter pound now. Thank
you and goodbye.
PH_Box_Goodbye
MB007
If you would like your extension number to appear on the FX025
cover sheet, enter it now. Otherwise, the cover sheet will
remain unaddressed.
PH_Fax_LikeExtension
If you'd like to hold, enter 1; continue leaving a message, VC009
2.
PH_Box_OfferReqHold
If you'd like to hold, enter 1; to leave a message, enter 2.
HD005
PH_Hold_YouAreInLine
PH_Box_OfferReqHold
If you'd like to hold, please say yes; to leave a message,
remain silent.
HD033
PH_Hold_YouAreInLine
If you'd like to leave a message, I'll record it now.
SL012
PH_Leave_LikeToLeave
If you'd like to leave a message, I'll record it now.
MB008
PH_Box_WillRecordMessageNow
PH_Box_WillTakeMessageBeep
If you'd like to listen to your message enter 2.
MB021
PH_Box_FirstEditMenu
If you'd like to try an extension, you may do so now. See
you later.
SP002
PH_Sub_SeeYouLater
PH_Fax_SayBye
If you'd like to wait for a fax machine, say yes. To cancel FB024
your fax and add to your message, remain silent.
PH_Fax_YouAreInLine
If you'd like to wait for a fax machine, say yes. To cancel FB025
your fax and leave a message, remain silent.
PH_Fax_YouAreInLine
I'll copy the message now.
PH_Leave_WillCopyMessageNow
14 – T A B L E • 1
SL024
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
I'll deliver this fax to your usual fax machine.
FM025
PH_FaxCk_HandsFreeOfferUsualNum
I'll record your message at the tone.
FB004
PH_Fax_WontHoldSoTakeMsg
I'll record your message at the tone. When you are
finished, hang up or stay on the line for further options.
MB006
PH_Box_WillRecordMessageNow
I'll record your message at the tone. When you are
finished, please stay on the line to be transferred to a fax
machine.
MB022
PH_Fax_AnnotateFollowup
I'll transfer you to a fax machine now. When you hear the FB013
fax tone, press the start button on your fax machine.
PH_Fax_EnterStart
I'm sorry I can't access the next message right now.
SL075
PH_Leave_CantAccessMessage
I'm sorry I can't access this message right now.
SL074
PH_Leave_CantAccessMessage
I'm sorry the line is no longer busy, but now it doesn't
answer.
HD022
PH_Hold_NoLongerBusy
I'm sorry, all lines are busy.
HD001
PH_Hold_AllStillBusy
I'm sorry, all lines are still busy.
HD002
PH_Hold_AllStillBusy
I'm sorry, directory assistance could not be completed.
DR007
PH_Dir_AssistanceCouldNot
I'm sorry, document...
FX009
PH_Fax_SorryDocument
I'm sorry, I cannot page now.
MB028
PH_Box_CanNotPageNow
I'm sorry, I cannot presently change this group.
GR012
PH_Group_SorryCantChangeGroup
SC005
I'm sorry, I cannot understand your voice. Use your
telephone to enter the extension number now, otherwise I
will transfer you to the operator.
PH_Spr_CouldNotRecognize
I'm sorry, I can't deliver a fax at this time.
FB015
PH_Fax_SystemDown
I'm sorry, I can't presently access...
GL014
PH_Chk_CantAccess
PH_Leave_SorryCantAccess
PH_Sub_CantAccessSetupOptions
I'm sorry, I can't receive a fax at this time.
FB014
PH_Fax_SystemDown
I'm sorry, I can't take a message now, but thanks for
calling.
GL012
PH_Box_SorryCantTakeMessage
I'm sorry, I can't talk to you now; please call back.
GL015
PH_Box_SorryCantTalkNow
I'm sorry, I did not hear you.
SC006
PH_Spr_DidNotRecRepeat
PH_Spr_DidNotHearYou
I'm sorry, I did not hear you. Would you like to be
transfered to the operator?
SC008
PH_Spr_DidNotRecGotoOperator
I'm sorry, I did not hear your selection. Please reenter your SY005
selection now.
PH_SysMgr_SorryDidntHear
I'm sorry, I did not hear your selection. Please reenter your MB001
selection now.
PH_Box_BadIDorPassword
I'm sorry, I did not recognize the date you entered.
SY049
PH_SysMgr_ValueNotValid
I'm sorry, I did not recognize the date you entered.
DS023
PH_Spdl_NotRecognizeDate
I'm sorry, I did not recognize the days you entered.
SY047
PH_SysMgr_DaysNotValid
I'm sorry, I did not recognize the days you entered.
DS024
PH_Dlv_NotRecognizeDays
Prompts by text
T A B L E • 1 –15
Prompts by text
Prompt
Phrases containing prompt
I'm sorry, I did not recognize your time entry.
SY046
PH_SysMgr_TimeNotValid
I'm sorry, I did not recognize your time entry.
DS022
PH_Dlv_NotRecognizeTime
I'm sorry, I'm out of message space and can't record any
more.
GL013
PH_Rec_OutOfSpace
I'm sorry, maximum recording time was exceeded.
PH_Box_MaxRecordingTimeExceeded
MB014
PH_Box_FirstEditMenu
I'm sorry, that extension is already used for a mailbox.
SY006
PH_SysMgr_IdInUseTryAgain
I'm sorry, that extension is reserved and may only be
changed through the operator's mailbox option.
SY035
PH_SysMgr_ExtensionIsReserved
I'm sorry, the document you requested is not available at
this time.
FX007
PH_Fax_FaxNotAvailable
I'm sorry, the security code you entered isn't correct.
MB002
PH_Box_BadIDorPassword
I'm sorry, the two security codes you entered don't match. SP026
PH_Sub_SorryCodesDidNotMatch
I'm sorry, there is no such extension number.
SR013
PH_Leave_NoSuchExtensionOrName
PH_Group_NoMoreMatches
PH_Net_NoSuchExtensionOrName
I'm sorry, this feature has not been implemented.
SC011
PH_Spr_NotImplemented
I'm sorry, this schedule has a delivery mode that cannot be DS026
changed over the phone.
PH_Dlv_NoChangeOverPhone
I'm sorry. Subscribers at...
NT024
PH_Net_Lv_AMIS_ExtNeededAtNode
I'm sorry. The system greetings cannot be changed.
SY077
PH_SysMgr_CantChangeGreetings
I'm sorry. There is no previously recorded introduction to SL119
listen to.
PH_Sub_NoIntroToListenTo
I'm sorry. There is no previously recorded message to
listen to.
SL120
PH_Sub_NoMsgToListenTo
I'm sorry. This mailbox, or its messages, are now in use.
Please try again later.
SY012
PH_SysMgr_CantAccessMailbox
I'm sorry. You cannot reply to this message.
SL116
PH_Chk_SorryCannotReply
I'm sorry. Your security code should be 3 to 10 digits.
SP077
PH_Sub_ShouldBeThreeToTen
I'm sorry...
FX008
PH_Fax_NumberNotValid
I'm sorry...
SC013
PH_Spr_InvalidExtension
I'm switching to your alternate greeting which currently
is...
SP033
PH_Sub_SwitchingToGreeting
I'm switching to your standard greeting which currently
is...
SP034
PH_Sub_SwitchingToGreeting
In addition to voice messages, outside callers may leave
you faxes by entering your fax extension. Your fax
extension is...
FM075
PH_Sub_YourFaxBoxIs
Is a toll call which is not permitted.
FX024
PH_Fax_NumberNotValid
Is not a valid area code and phone number.
FX023
PH_Fax_NumberNotValid
Is now available. I will attempt to put you through.
VC005
PH_Box_ClientNowAvail
16 – T A B L E • 1
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
Is number...
GR062
PH_Group_NameAndOrNumber
PH_Group_OpenLocalNameAndOr
Number
Is this correct?
NT003
PH_Net_IsCorrect
Is this correct?
SC012
PH_Spr_IsThisCorrect
Is this correct?
SY003
PH_SysMgr_FaxExtensionIs
PH_SysMgr_NoFaxExtension
January
DT008
SUBPH_Month
July
DT014
SUBPH_Month
June
DT013
SUBPH_Month
List who has not heard this message?
SR024
PH_Leave_ShouldListNotHeardMsg
Listen to the rest?
SL030
PH_Chk_ListenToRest
PH_Leave_ListentotheRest
Local access group created. Ready to add the first member GR071
to this group.
PH_Group_Created
Local access group...
GR072
PH_Group_OpenLocalNameAndOr
Number
Main menu.
ME017
PH_Sub_MainMenu
Main power has been restored, but shutdown is already
underway.
ER038
PH_GAEN_MainPowerRestored
ShutdownStarted
Main power has been restored.
ER021
PH_GAEN_MainPowerRestored
Make sure the phone number is correct and that you're
sending to a group 3 fax machine.
FM070
(Not used in current version.)
March
DT010
SUBPH_Month
Mark for future delivery?
SD028
PH_Spdl_MarkFuture
Mark for return receipt?
SD014
PH_Spdl_MarkedReceiptYN
Mark it private?
SD009
PH_Spdl_MarkedPrivateYN
Mark it urgent?
SD019
PH_Spdl_MarkedUrgentYN
Marked as private.
SD007
PH_Spdl_MarkedPrivateSK
Marked as private. Keep it private?
SD008
PH_Spdl_MarkedPrivateSK
PH_Spdl_MarkedPrivateYN
Marked as urgent.
SD017
PH_Spdl_MarkedUrgentSK
Marked as urgent. Keep it urgent?
SD018
PH_Spdl_MarkedUrgentSK
PH_Spdl_MarkedUrgentYN
Marked for delivery...
SD031
PH_Spdl_MarkedForDelivery
Marked for return receipt.
SD012
PH_Spdl_MarkedReceiptSK
Marked for return receipt. Keep return receipt?
SD013
PH_Spdl_MarkedReceiptSK
PH_Spdl_MarkedReceiptYN
May
DT012
SUBPH_Month
Member not added.
GR069
PH_Group_MemberAddedOrNot
Message archived.
SL115
PH_Chk_MessageArchived
Prompts by text
T A B L E • 1 –17
Prompts by text
Prompt
Phrases containing prompt
Message deleted.
SL114
PH_Chk_MessageDeleted
Message delivery to your home phone is...
DS006
PH_Dlv_MessageDeliveryIs
Message delivery to your pager is...
DS007
PH_Dlv_MessageDeliveryIs
Message delivery to your spare phone is...
DS008
PH_Dlv_MessageDeliveryIs
Message delivery to your work phone is...
DS005
PH_Dlv_MessageDeliveryIs
Message delivery. For your work phone, enter 4; home
phone, 5; pager, 6; spare phone, 7.
ME007
PH_Opt_MessageDelivery
Message delivery. For your work phone, enter 4; home
phone, 5; pager, 6; spare phone, 7; fax machine, 8.
FM001
PH_Opt_MessageDelivery
Message saved as new.
SL028
PH_Chk_SavedAsNew
Message saved.
SR022
PH_Leave_MessageSaved
Messages to review.
SL041
PH_Chk_YouHaveReview
PH_Chk_MsgHas
Minutes.
DT027
PH_Chk_TotalTime
Monday (leading)
DT036
SUBPH_Days
Monday (Trailing)
DT001
SUBPH_Days
New faxes. (Trailing)
FM012
PH_FaxCk_YouHaveFaxes
PH_FaxCk_YouStillHaveFaxes
New messages.
SL040
PH_Chk_YouHaveNew
PH_Chk_YouStillHaveNew
PH_Chk_MsgHasntGot
PH_Chk_MsgHas
PH_Chk_MsgGotAll
PH_Chk_MsgLeft
nineteenth...
DT061
SUBPH_DayOfMonth
ninth...
DT051
SUBPH_DayOfMonth
No fax to deliver.
FM042
PH_FaxCk_NoFaxToDeliver
No receipt.
SD015
PH_Spdl_MarkedReceiptSK
No security code has been set.
SP017
PH_Sub_NoSecurityCodeHasBeenSet
Not entered. Please note that you should enter a spelled
name.
SP042
PH_Sub_NumbersToLastName
Not entered. The group cannot be added without a group
name.
GR002
PH_Group_NotEnteredNeedsName
Not entered. The group cannot be added without a group
number.
GR005
PH_Group_NotEnteredNeedsName
Not entered. The group number will not be changed.
GR003
PH_Group_NotEnteredNeedsName
Not entered. The group's spelled name will not be
changed.
GR006
PH_Group_NotEnteredNeedsName
Not private.
SD010
PH_Spdl_MarkedPrivateSK
Not recorded.
SP063
PH_Sub_YourRecordedNameIs
Not recorded. Please note that it is best to have a recorded SP028
name.
18 – T A B L E • 1
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June 2004
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PH_Sub_YourNewNameIs
Prompts by text
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
Not recorded. The group cannot be added without a
recorded name.
GR004
PH_Group_TheVoiceNameIs
Not supported by your phone's transfer setting. Please see SP061
your system manager if you need more information.
PH_Sub_ScreeningIsNotSupported
PH_Sub_HoldingIsNotSupported
Not urgent.
SD020
PH_Spdl_MarkedUrgentSK
November
DT018
SUBPH_Month
October
DT017
SUBPH_Month
Off.
GL008
PH_Dlv_MessageDeliveryIs
PH_Dlv_UrgentDeliveryIs
PH_Sub_ListingInDirectoryIsNow
PH_Sub_TransferToExtensionIs
PH_Sub_ScreeningToExtensionIs
PH_Sub_HoldingToExtensionIs
PH_SysMgr_AnnounceIsOffOrOn
Oh (Leading 0)
NM115
SUBPH_Time
OK, I'll resend your message.
NT020
PH_Net_ResendMessage
Okay, I'll record it now.
SY045
PH_SysMgr_WillRecordItNowBeep
Okay, I'll record it now.
SR045
(Not used in current version.)
Okay, I'll record your greeting now.
SP072
PH_Sub_RecordYourGreeting
Okay, I'll record your message now.
SR008
PH_Leave_WillRecordMessageNow
Okay, state your name at the tone.
SP044
PH_Sub_StateYourNameAtTheBeep
Okay, state your name now. Please state only your name.
SP029
(Not used in current version.)
On.
GL007
PH_Dlv_MessageDeliveryIs
PH_Dlv_UrgentDeliveryIs
PH_Sub_ListingInDirectoryIsNow
PH_Sub_TransferToExtensionIs
PH_Sub_ScreeningToExtensionIs
PH_Sub_HoldingToExtensionIs
PH_SysMgr_AnnounceIsOffOrOn
On...
DS030
PH_Dlv_OnDays
One minute.
DT026
PH_Chk_TotalTime
One new message.
SL036
(Not used in current version.)
One of the fans in the main chassis has failed.
ER014
PH_GAEN_CPUFanDown
One of the power supplies has failed.
ER033
PH_GAEN_PowerSupplyDown
One of the power supply fans has failed.
ER012
PH_GAEN_PowerSupplyFanDown
One way people know they've reached you or that you've SS004
called them is by hearing your name. At the tone, state
your first and last name; state only your name.
PH_Sub_OneWayPeopleKnow
Online backup has terminated with an error.
PH_GAEN_OnLineBackupFailed
ER010
Open group created. Ready to add the first member to this GR022
group.
PH_Group_Created
Open Group number...
PH_Group_OpenLocalNameAnd
OrNumber
Prompts by text
GR063
T A B L E • 1 –19
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
Open group...
GR023
PH_Group_OpenLocalNameAnd
OrNumber
Operator mailbox setup complete.
SY060
PH_SysMgr_OperatorSetupComplete
Or enter # # to spell the person's name at...
NT037
PH_Net_Lv_AskForExtOrGrpAtNode
PH_Net_Grp_AskForExtAtNode
Or enter pound pound to select by extension number at...
NT035
PH_Net_Lv_AskForNameAtNode
PH_Net_Grp_AskForNameAtNode
Or enter pound pound to select the extension number.
GL005
PH_Leave_AskForName
PH_Group_AddMemberbyName
PH_Group_DelMemberbyName
PH_Sub_ExitOrAskForExt
Or enter...
NT027
PH_Net_Lv_AskForExtOrGrpAtNode
PH_Dir_PleaseSayLetters
Or, at the tone, please say the first few letters of the
person's last name.
SC018
PH_Dir_PleaseSayLetters
Or, to spell the person's name, enter pound pound.
SR047
PH_Leave_AskForExt
PH_Leave_AskForExtO
PH_Group_AddMemberbyExt
PH_Group_DelMemberbyExt
PH_Group_ContAddMemberbyExt
PH_Group_ContDelMemberbyExt
PH_Sub_ExitOrAskForExt
PH_Net_Lv_AskForExtOrGrpOrNode
Otherwise, I'll list the available documents now.
FX030
PH_Fax_HearList
Otherwise, I'll make sure your message is delivered.
SR020
PH_Box_FirstEditMenu
Otherwise, I'll send your message now.
GL026
PH_Opt_ForUrgentEnter4
Otherwise, just enter star.
GL027
PH_HvmAdm_EnterToReset
Over...
DT024
SUBPH_NumberTrailing
SUBPH_DateTime
PH_Leave_NumberHaveNotHeard
p.m.
DT034
SUBPH_Time
Personal options complete. Would you like to review
them?
SP056
PH_Sub_PersonalOptionsComplete
Playback paused.
SL045
PH_Pause_PlaybackPaused
Doc. No. 8558 - Release 1.0
June 2004
Or please say the first few letters of the person's last name. SC019
20 – T A B L E • 1
Prompts by text
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
Please contact your system representative.
ER029
PH_GAEN_DiskRedundancy
PH_GAEN_DiskOptimisation
PH_GAEN_TapeBackup
PH_GAEN_DiskFullDebug
PH_GAEN_DiskFullRecord
PH_GAEN_DiskFullLog
PH_GAEN_OnLineBackupFailed
PH_GAEN_SerialIntegrationDown
PH_GAEN_PowerSupplyFanDown
PH_GAEN_HeatProblem
PH_GAEN_CPUFanDown
PH_GAEN_DiskErrNonCritical
PH_GAEN_DiskErrCritical
PH_GAEN_DiskDriveDown
PH_GAEN_DiskPowerSupplyDown
PH_GAEN_VoiceBoardDownCantDialout
PH_GAEN_UPSEngaged
PH_GAEN_FaxDown
PH_GAEN_VoiceBoardDown
PH_GAEN_AlarmUnitDown
PH_GAEN_AlarmUnitBatteryLow
PH_GAEN_AlarmUnitModemDown
PH_GAEN_PMSLinkDown
PH_GAEN_PowerSupplyBadVoltage
PH_GAEN_TapeNeedsCleaning
PH_GAEN_DiskFanDown
PH_GAEN_PowerSupplyDown
PH_GAEN_AlarmUnitHeatProblem
PH_GAEN_VoiceBoardDownCantAnswer
PH_GAEN_VoiceBoardDownCantDoLamps
PH_GAEN_RAIDFanFail
PH_GAEN_Fax_CantReceiveOrDeliver
PH_GAEN_Fax_CantReceive
PH_GAEN_Fax_CantDeliver
Please enter a number where your call can be returned.
MB029
PH_Box_PleaseEnterCallback
Please enter the area code and phone number of your fax
machine.
FX019
PH_Fax_EnterFaxNumber
Please enter the box number to reset.
SM002
PH_SBOwn_EnterBoxToReset
Please enter the complete phone number of your fax
machine.
FX020
PH_Fax_EnterFaxNumber
Please enter the extension number at...
NT031
PH_Net_Lv_AskForExtOrGrpAtNode
PH_Net_Lv_AMIS_AskForExtAtNode
PH_Net_Grp_AskForExtAtNode
Please enter the extension number for the operator's
station.
SY059
PH_SysMgr_EnterOperatorsBox
Please enter the extension number of the person you would NT001
like to leave a message for.
Prompts by text
PH_Net_EnterExt
T A B L E • 1 –21
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
Please enter the extension number.
SR012
PH_Leave_AskForExt
PH_Leave_AskForExtOr
PH_Group_AddMemberbyExt
PH_Group_DelMemberbyExt
PH_Group_ContAddMemberbyExt
PH_Group_ContDelMemberbyExt
PH_Net_Lv_AskForExtOrGrpOrNode
Please enter the extension or...
SR043
PH_Leave_AskForExtOr
PH_Group_AddMemberbyExt
PH_Group_DelMemberbyExt
PH_Group_ContAddMemberbyExt
PH_Group_ContDelMemberbyExt
PH_Net_Lv_AskForExtOrGrpOrNode
Please enter the first few letters of the person’s last name
DR031
PH_Dir_PleaseEnterLetters
Please enter the first three letters of the group's name.
GR016
PH_Group_EnterFirst3Letters
Please enter the first three letters of the person's first name. DR001
(First name directory)
(Not used in current version.)
Please enter the first three letters of the person's first name. SR003
(First name directory)
Please enter the first three letters of the person's last name.
(Last name directory)
PH_Leave_AskForName
PH_Group_AddMemberbyName
PH_Group_DelMemberbyName
PH_Group_ContAddMemberbyName
PH_Group_ContDelMemberbyName
Please enter the first three letters of the person's last name NT030
at...
PH_Net_Lv_AskForNameAtNode
PH_Net_Grp_AskForNameAtNode
Please enter the group number.
GR017
(Not used in current version.)
Please enter the letters now.
DR002
PH_Dir_PleaseEnterLetters
PH_Leave_AskForName
PH_Sub_EnterFirst3Letters
PH_Sub_DoesNotKnowExtension
PH_Sub_ExitOrAskForExt
PH_Group_ContAddMemberbyName
PH_Group_ContDelMemberbyName
PH_Net_Lv_AskForNameAtNode
PH_Net_Grp_AskForNameAtNode
Please enter the three digits of the group number at...
NT032
PH_Net_Lv_AskForGrpAtNode
Please enter the three digits of the group number.
GR018
(Not used in current version.)
Please enter the three digits of the group number.
GR061
PH_Leave_AskForGroupNumber
PH_Group_EnterGroupNumber
Please enter the three digits of the group or remote site
number.
NT022
PH_Net_Lv_AskForGrpOrNodeNum
Please enter the three digits of the remote site number.
NT034
PH_Net_Grp_AskForNodeNumber
Please enter your new security code.
SP019
PH_Sub_EnterSecurityCode
Please enter your personal ID now to receive the message. SR010
PH_Box_HelloIHaveACallFor
Please enter your personal security code.
PH_Sub_EnterPersonalCode
22 – T A B L E • 1
SL013
Doc. No. 8558 - Release 1.0
June 2004
Please enter the first three letters of the person's last name.
(Last name directory)
Prompts by text
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
Please enter your security code now.
SP078
PH_Sub_ChooseACodeWillNotForget
PH_Sub_EnterSecurityCodeNow
Please hold on while I try that extension.
MB009
PH_Xfer_HoldOn
Please hold on while I try the fax machine. Remember,
press the start button when you hear the tone.
MB020
PH_Xfer_HoldOn
Please hold while I page ...
MB024
PH_Box_PleaseWaitForPage
Please pickup...
MB025
PH_Box_PleasePickup
Please reenter your new security code to confirm it.
SP025
PH_Sub_EnterSecurityCode
Please repeat the extension number.
SC007
PH_Spr_DidNotRecRepeat
Please say the command "add to," "listen," or "rerecord.
"SC015
(Not used in current version.)
Please say the command "extension," "operator," or
"directory.
"SC017
PH_Spr_OpenLineHelp
Please say the extension number again.
SC004
PH_Spr_InvalidExtension
Please say the extension number of the person you are
trying to reach.
SC002
PH_Spr_SayExtension
Please see your system manager if you need more
information about why this fax couldn't be received.
FM057
PH_FaxCk_SysFailedReceiving
Please select your type of edit by saying the command
"add to," "listen," or "rerecord.
"SC016
PH_Box_FirstEditMenu
PH_Box_NextEditMenu
Please state what it's about.
FB002
(Not used in current version.)
Please state what this fax is about.
FB003
PH_Fax_Annotate
Please state who should receive this fax and what it's
about.
MB019
PH_Fax_AnnotatePublic
Please try again later.
GL024
PH_Sub_CantAccessSetupOptions
Please wait while I transfer you to the pager service.
MB031
PH_Box_TransferToPagerService
Prerecorded...
SD027
PH_Chk_PrerecordedAt
Press pause to continue pausing or resume to continue
playing.
IN002
PH_OAI_PlayPause
Private group created. Ready to add the first member to
this group.
GR021
PH_Group_Created
Ready to play and record.
SY085
PH_SysMgr_LocalConnectReady
Recorded...
SL018
PH_Chk_RecordedAt
Recording paused.
SR014
PH_Rec_RecordingPaused
Recording.
SR042
PH_Leave_RecordingthenBeep
PH_Rec_Recording
Remember, 1 for Yes and 2 for No.
SL002
PH_Sub_HelloOwner
Remember, for the main menu, enter star; to move back a ME018
menu, enter pound.
PH_Sub_HelloOwner
Remember, you may enter 2 to add to your voice message, FB021
or 3 to try another extension at any time.
PH_Fax_HoldOptions
Remember, you may enter 2 to continue with your
message, or 3 to try another extension at any time.
PH_Hold_HoldOptions
Prompts by text
VC008
T A B L E • 1 –23
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
PH_Hold_HoldOptions
Remember, you may enter 2 to leave a voice message, or 3 FB022
to try another extension at any time.
PH_Fax_HoldOptions
Remember, you may enter the extension at any time.
DR024
PH_Dir_ToStopDir
Remote site...
NT004
PH_Chk_Receipt
PH_Chk_ReceivedAt
PH_Chk_RecordedAt
PH_Chk_LastMemberAt
PH_Net_RemoteNode
PH_Net_SubscriberAtNode
PH_Net_GroupNumberAtNode
PH_Net_Lv_AskForNameAtNode
PH_Net_Lv_AskForExtOrGrpAtNode
PH_Net_Lv_AMIS_AskForExtAtNode
PH_Net_Lv_AMIS_ExtNeededAtNode
PH_Net_Lv_AskForGrpAtNode
PH_Net_Grp_AskForExtAtNode
PH_Net_Grp_AskForNameAtNode
PH_GAEN_NetNodeOut
Repeat message, pound.
ME035
PH_Chk_MAM_Subscriber_New
PH_Chk_MAM_Subscriber_Old
PH_Chk_MAM_Box_New
PH_Chk_MAM_Box_Old
PH_Chk_MAM_FaxMsg_Fax_New
PH_Chk_MAM_FaxMsg_NoFax_New
PH_Chk_MAM_VMNet_ResendableNew
PH_Chk_MAM_VMNet_NotResendable
PH_Chk_MAM_FaxMsg_Fax_Old
PH_Chk_MAM_FaxMsg_NoFax_Old
PH_Chk_MAM_VMNet_ResendableOld
Reset complete.
SY026
PH_SysMgr_ResetComplete
Saturday (leading)
DT041
SUBPH_Days
Saturday (Trailing)
DT006
SUBPH_Days
Save these faxes as new?
FM073
PH_FaxCk_SaveFaxAsNew
Save this fax as new?
FM028
PH_FaxCk_SaveFaxAsNew
Saved messages.
SL134
PH_Chk_GuestHasSavedMsgs
Schedule options complete. Would you like to review
them?
DS017
PH_Sub_ScheduleOptionsComplete
Second.
DT028
(Not used in current version.)
second...
DT044
SUBPH_DayOfMonth
Seconds.
DT029
PH_Chk_TotalTime
Selection canceled.
FX014
PH_Fax_ConfirmedCancelled
Selection confirmed.
FX027
PH_Fax_ConfirmedCancelled
Send it this way?
SD002
PH_Spdl_SendThisWay
Send this fax again?
FM083
PH_PTF_AskResend
24 – T A B L E • 1
Doc. No. 8558 - Release 1.0
June 2004
Remember, you may enter 2 to leave a message, or 3 to try HD009
another extension at any time.
Prompts by text
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
Send this to anyone else?
SL105
PH_Sub_Ask_SendToAnyoneElse
Sending group message.
SR040
PH_Leave_SendingGroupMessage
September
DT016
SUBPH_Month
Setup options complete. Would you like to review them?
SP057
PH_Sub_SetupOptionsComplete
Setup options.
SP079
PH_Sub_CantAccessSetupOptions
seventeenth...
DT059
SUBPH_DayOfMonth
seventh...
DT049
SUBPH_DayOfMonth
Shall I forward all calls to voicemail?
SP090
PH_Sub_CallsForwardedTo
Shall I leave it on?
SY022
PH_SysMgr_SystemIsIn
Shall I leave it on?
GL010
PH_Dlv_LeaveTurnOn
PH_Sub_ListingInDirectoryIsNow
PH_Sub_TransferToExtensionIs
PH_Sub_ScreeningToExtensionIs
PH_Sub_HoldingToExtensionIs
PH_SysMgr_AnnounceIsOffOrOn
Shall I turn it on?
GL009
PH_Dlv_LeaveTurnOn
PH_Sub_ListingInDirectoryIsNow
PH_Sub_TransferToExtensionIs
PH_Sub_ScreeningToExtensionIs
PH_Sub_HoldingToExtensionIs
PH_SysMgr_AnnounceIsOffOrOn
sixteenth...
DT058
SUBPH_DayOfMonth
sixth...
DT048
SUBPH_DayOfMonth
Some group members haven't heard your last message.
SR031
PH_Leave_GroupMessageNotHeard
Someone who does not know your extension number may SS005
still reach you or leave you a message just by knowing
your first name. For this, the system must know how to
spell your first name. Spell your name by entering the first
three letters of your first name. (First name directory)
PH_Sub_DoesNotKnowExtension
Someone who does not know your extension number may SS005
still reach you or leave you a message just by knowing
your last name. For this, the system must know how to
spell your last name. Spell your name by entering the first
three letters of your last name. (Last name directory)
PH_Sub_DoesNotKnowExtension
Sunday (leading)
DT042
SUBPH_Days
Sunday (Trailing)
DT007
SUBPH_Days
tenth...
DT052
SUBPH_DayOfMonth
Thank you for calling, your fax will arrive shortly.
FX004
PH_Fax_ArriveShortly
Thank you, and goodbye.
MB016
PH_Box_VoiceDetectBoxGoodbye
PH_Box_Goodbye
Thank you. If you'd like to add to your message, enter 1; to SL029
listen to it, 2.
PH_Box_FirstEditMenu
PH_Box_NextEditMenu
Thank you. Would you like to edit this message?
SC014
PH_Box_LikeToEdit
Thank you. Your message has been sent.
SR015
PH_Box_ThankYou
Prompts by text
T A B L E • 1 –25
Prompts by text
Prompt
Phrases containing prompt
Thank you. Your urgent message has been sent.
SR019
PH_Box_ThankYou
Thank you. Your voice mailbox is now set up. If you are
satisfied with your mailbox settings, enter 1. Remember
that you may change each setting individually later on.
However, if you wish to erase all current settings and
repeat the setup process, enter 2 now.
SS006
PH_Sub_ThankYouYourBoxIsSetup
That remote site is not active.
NT015
PH_Leave_NodeisOutofService
That remote site is out of service.
NT013
PH_Net_NodeOutOfService
The alternate greeting is...
SP069
PH_Sub_YourGreetingIs
The caller chose not to hold for a fax port.
FM055
PH_FaxCk_CallerDidntHold
The clock is set to...
SY017
PH_SysMgr_TheClockIsSetAt
The current alternate greeting is...
SY043
PH_SysMgr_TheCurrentGreetingIs
The current day greeting is...
SY041
PH_SysMgr_TheCurrentGreetingIs
The current greeting is...
SP075
PH_SBOwn_TheCurrentGreetingIs
The current night greeting is...
SY042
PH_SysMgr_TheCurrentGreetingIs
The current phone number contains special dialling codes DS016
that cannot be entered over the phone. Are you sure you
want to change this number?
PH_Sub_CurrentNumberHasSpecial
The current phone number is...
SP009
PH_Sub_TheCurrentPhoneNumberIs
The current schedule is active from...
DS009
PH_Dlv_ScheduleActiveFrom
The current schedule is active from...
SY050
PH_SysMgr_ScheduleIsActive
The data link to the Property Management System has
failed.
ER027
PH_GAEN_PMSLinkDown
The data link to the telephone system has failed.
ER011
PH_GAEN_SerialIntegrationDown
The date is set to...
SY018
PH_SysMgr_TheDateIsSetAt
The extension you entered is...
NT002
PH_Net_TheExtensionIs
The fax could not be automatically delivered.
FM053
PH_FaxCk_AutodeliverFailed
The fax extension is...
SY001
PH_SysMgr_FaxExtensionIs
The fax greeting is...
FM069
PH_Sub_YourGreetingIs
The fax has no voice annotation.
FM035
PH_FaxCk_FirstNextNotAnnotated
The fax has this voice annotation...
FM032
PH_FaxCk_FirstNextIsAnnotated
The fax system has failed.
ER022
PH_GAEN_FaxDown
The fax system is improperly configured. Until it is fixed, ER041
the system cannot deliver faxes.
PH_GAEN_Fax_CantDeliver
The fax system is improperly configured. Until it is fixed, ER040
the system cannot receive faxes.
PH_GAEN_Fax_CantReceive
The fax system is improperly configured. Until it is fixed, ER039
the system cannot receive or deliver faxes.
PH_GAEN_Fax_CantReceiveOrDeliver
The fax will be sent shortly.
FM086
PH_PTF_WillBeSent
The fax...
FM058
PH_FaxCk_FirstNextNotAnnotated
PH_FaxCk_ArrivedAt
26 – T A B L E • 1
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
The first fax could not be automatically delivered.
FM051
PH_FaxCk_AutodeliverFailed
The first fax has no voice annotation.
FM036
PH_FaxCk_FirstNextNotAnnotated
The first fax has this voice annotation...
FM033
PH_FaxCk_FirstNextIsAnnotated
The first fax...
FM059
PH_FaxCk_FirstNextNotAnnotated
The first message has been returned because...
NT018
PH_Chk_FirstNextMessageReturned
The first message is for...
SL043
PH_Chk_FirstNextMessageFor
The first message is...
SL054
PH_Chk_FirstNextMessageIs
The following groups exist...
GR025
PH_Group_TheseExist
The greeting your fax callers hear is currently...
FM064
PH_Sub_YourGreetingIs
The group number is...
GR026
PH_Group_TheNumberIs
The group's voice name is...
GR027
PH_Group_TheVoiceNameIs
The last member heard it...
SR026
PH_Chk_LastMemberAt
The message is too long.
NT010
PH_Net_TooLong
The message is...
SL009
PH_Chk_FirstNextMessageIs
PH_Chk_TheMessageIs
PH_Chk_MessageForGroup
The message you sent to...
NT039
PH_Net_Chk_PerMsgXmitReceipt
The new mailbox cannot be added. The extension number SY029
you selected conflicts with a current personal ID.
PH_SysMgr_NoAddDuplicateID
The new phone number is...
SP013
PH_Sub_TheNewPhoneNumberIs
The next fax could not be automatically delivered.
FM052
PH_FaxCk_AutodeliverFailed
The next fax has no voice annotation.
FM037
PH_FaxCk_FirstNextNotAnnotated
The next fax has this voice annotation...
FM034
PH_FaxCk_FirstNextIsAnnotated
The next fax...
FM060
PH_FaxCk_FirstNextNotAnnotated
The next message has been returned because...
NT019
PH_Chk_FirstNextMessageReturned
The next message is for...
SL044
PH_Chk_FirstNextMessageFor
The next message is...
SL026
PH_Chk_FirstNextMessageIs
The numbers corresponding to the first three letters of the GR028
group's name are...
PH_Group_TheNumberIs
The numbers corresponding to the first three letters of your SP045
last name are... (Last name directory)
The numbers corresponding to the first three letters of your
first name are... (First name directory)
PH_Sub_NumbersToLastName
The operator's mailbox is...
SY008
PH_SysMgr_OperatorBoxIs
The person you are trying to reach...
MB017
PH_Box_NameIsGone
PH_Hold_NameStillBusy
PH_Box_ClientNowAvail
PH_Box_ClientWantsYouToHold
PH_Box_RoutedByClient
PH_Box_RoutedByClientChoices
PH_Box_GreetingIntro
The schedule was not changed.
SY052
PH_SysMgr_ScheduleNotChanged
Prompts by text
T A B L E • 1 –27
Xen Mail CTI Conversation Guide
Prompt
Phrases containing prompt
The security code for this mailbox can't be deleted now.
Please try again later.
SY025
PH_SysMgr_CodeCantBeDeleted
The standard day greeting is...
SP067
PH_Sub_YourGreetingIs
The standard night greeting is...
SP068
PH_Sub_YourGreetingIs
The system cannot activate message waiting indications
because a voice board has failed.
ER036
PH_GAEN_VoiceBoardDownCantDoLamps
The system cannot answer the phone because a voice
board has failed.
ER035
PH_GAEN_VoiceBoardDownCantAnswer
The system cannot dial out because a voice board has
failed.
ER019
PH_GAEN_VoiceBoardDownCantDialout
The system is in alternate greeting mode.
SY021
PH_SysMgr_SystemIsIn
The system is in day mode.
SY019
PH_SysMgr_SystemIsIn
The system is in night mode.
SY020
PH_SysMgr_SystemIsIn
The system is running on UPS battery power because
main power has failed.
ER020
PH_GAEN_UPSEngaged
The system key serial number is...
SY074
PH_SysMgr_KeySerialNumberIs
The System Monitoring Unit battery is low.
ER025
PH_GAEN_AlarmUnitBatteryLow
The System Monitoring Unit has failed. Until this unit is
fixed, the system cannot diagnose hardware problems or
send out an alert.
ER024
PH_GAEN_AlarmUnitDown
The System Monitoring Unit modem has failed. The
system cannot use this modem to send out an alert.
ER026
PH_GAEN_AlarmUnitModemDown
The tape backup unit needs cleaning immediately.
ER031
PH_GAEN_TapeNeedsCleaning
The target extension number does not exist.
NT009
PH_Net_BadExt
The target message box is closed.
NT012
PH_Net_BoxClosed
The target message box is full.
NT011
PH_Net_BoxFull
The temperature in the main chassis has exceeded safe
operating limits.
ER013
PH_GAEN_HeatProblem
The temperature in the System Monitoring Unit has
exceeded safe operating limits.
ER034
PH_GAEN_AlarmUnitHeatProblem
The voicemail system is not currently dialling to...
NT014
PH_Net_NotDialling
The voicemail system is running low on recording space. GL011
Please delete all unnecessary messages.
PH_Sub_LowOnSpace
The voicemail system...
ER004
PH_GAEN_VMS
There are currently no scheduled days.
SY078
PH_SysMgr_OnDays
There are currently no scheduled days.
DS027
PH_Dlv_NoScheduledDays
There are currently no scheduled hours.
SY079
PH_SysMgr_ScheduleIsActive
There are currently no scheduled hours.
DS028
PH_Dlv_NoScheduledHours
There are no further matches to the group number you
entered.
GR030
PH_Leave_NoSuchExtensionOrName
PH_Group_NoMatches
There are no further matches to the group or remote site
number you entered.
NT028
PH_Net_NoSuchExtensionOrName
28 – T A B L E • 1
Doc. No. 8558 - Release 1.0
June 2004
Prompts by text
Prompts by text
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
There are no further matches to the three digits you
entered.
SP076
(Not used in current version.)
There are no further matches to the three letters you
entered.
SP004
PH_Net_NoSuchExtensionOrName
PH_Leave_NoSuchExtensionOrName
PH_Group_NoMatches
PH_Group_NoMoreMatches
PH_Dir_NoMoreMatches
There are no further messages.
SL016
PH_Chk_YouStillHaveNew
PH_Chk_YouStillHaveUrgent
PH_Chk_NoFurther
There are no groups.
GR032
PH_Group_ThereAreNoGroups
There are no matches to that extension number.
GR037
PH_Group_NoMoreMatches
There are no matches to the group number you entered.
GR029
PH_Group_NoMatches
There are no matches to the three letters you entered.
DR005
PH_Dir_NoMatches
There are no matches to the three letters you entered.
GR031
PH_Group_NoMatches
PH_Group_NoMoreMatches
There are no new messages.
SL032
PH_Chk_YouHaveNew
PH_Chk_YouHaveUrgent
There are no new messages. To hear return receipts, enter ME004
4; leave messages, 5; review old messages, 6; setup
options, 7.
PH_Opt_NoNewHearReceipts
PH_SM_Opt_NoNewHearReceipts
There are no new messages. To leave messages, enter 5;
review old messages, 6; setup options, 7.
ME003
PH_Opt_NoNewLeaveMessages
PH_SM_Opt_NoNewLeaveMessages
There are no new voice messages.
SL137
PH_Chk_NoNewVoice
There are no new voice or fax messages.
SL138
PH_Chk_NoNewVoiceOrFax
There are no old messages to review.
SL033
PH_Chk_YouHaveReview
There are no valid delivery times. This schedule cannot
deliver messages.
DS025
PH_Dlv_NoValidTimes
There are over 10 calls holding ahead of you.
HD020
PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
There are...
FM010
PH_FaxCk_YouHaveVoicelessFaxes
There is no current fax extension.
SY002
PH_SysMgr_NoFaxExtension
There is no current greeting.
SP007
(Not used in current version.)
There is no current phone number.
DS031
PH_Sub_NoCurrentPhoneNumber
There is no key attached to the voicemail system.
SY075
PH_SysMgr_KeySerialNumberIs
There is no phone number. This delivery schedule cannot DS029
dial out.
PH_Sub_ThereIsNoPhoneNumber
There is no security code set for this mailbox.
SY032
PH_SysMgr_ResetPassword
There is one new fax...
FM009
PH_FaxCk_YouHaveVoicelessFaxes
There's also this message.
SL010
PH_Chk_AlsoThisMessage
third...
DT045
SUBPH_DayOfMonth
thirteenth...
DT055
SUBPH_DayOfMonth
Prompts by text
T A B L E • 1 –29
Prompts by text
Prompt
Phrases containing prompt
thirtieth...
DT072
SUBPH_DayOfMonth
thirty-first...
DT073
SUBPH_DayOfMonth
This delivery schedule is incomplete.
DS018
PH_Dlv_ScheduleIncomplete
This directory will help you find a person's extension by
their department.
DR008
PH_Dir_ThisDirWill
This does not appear to be a fax machine.
FM063
PH_FaxCk_NotFaxMachine
This fax cannot be delivered, since no phone number has
been specified.
FM027
PH_FaxCk_NoPhoneAtAll
This fax has already been delivered.
FM041
PH_FaxCk_AlreadyDelivered
This fax has never been delivered.
FM050
PH_FaxCk_FaxNeverDelivered
This fax has never been delivered. Would you still like to FM079
delete it?
PH_Chk_FaxNeverDeliveredDelete
This fax is already being delivered.
FM040
PH_FaxCk_DeliveryInProgress
This greeting is currently in use. Would you like to try
again?
SP071
PH_Leave_GreetingInUse
This group has no members.
GR036
PH_Group_NoMembers
This is a message for...
SL011
PH_Chk_FirstNextMessageFor
PH_Chk_MessageForGroup
PH_Chk_ThisIsAMessageFor
This is software version...
SY013
PH_SysMgr_VersionNumber
This is the voicemail system calling with a message for...
SL017
PH_Box_HelloIHaveACallFor
This mailbox cannot be deleted now. Please try again later. SY037
PH_SysMgr_MailboxCantBeDeleted
This mailbox cannot be reset now. Please try again later.
SY027
PH_SysMgr_MailboxCantBeReset
This message cannot be redirected.
FM074
PH_FaxCk_NoRedirect
This message cannot be redirected.
SD011
PH_Spdl_NoRedirect
This message cannot be redirected.
SL025
(Not used in current version.)
This message has been returned because...
NT017
PH_Chk_FirstNextMessageReturned
This message has no special delivery.
SD001
PH_Spdl_NoSpecialDelivery
This message...
SR028
PH_Spdl_UrgentPrivateMessage
This option is not available. Please see your system
manager if you need more information.
GL020
PH_Sub_ThisOptionIsNotAvailable
PH_Spdl_OptionNotAvailable
This person hasn't heard your last message, which is...
SR005
(Not used in current version.)
This person hasn't heard your last message.
SR029
PH_Leave_PersonHasNotHeardLast
This person is already a member.
GR001
PH_Group_ThisPersonIsAMember
This phone does not ring to tell you when you have a fax. FM006
PH_Dlv_PhoneNotifiesForFax
This phone rings to tell you when you have a fax.
FM005
PH_Dlv_PhoneNotifiesForFax
This private message...
SD025
PH_Spdl_UrgentPrivateMessage
This urgent message...
SD024
PH_Spdl_UrgentPrivateMessage
This urgent private message...
SD026
PH_Spdl_UrgentPrivateMessage
Thursday (leading)
DT039
SUBPH_Days
30 – T A B L E • 1
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
Thursday (Trailing)
DT004
SUBPH_Days
To add a member...
GR056
PH_Group_AddMemberbyName
PH_Group_AddMemberbyExt
To add another member...
GR058
PH_Group_ContAddMemberbyName
PH_Group_ContAddMemberbyExt
To add enter 1, listen, 2.
SL107
PH_Sub_EditMsgYesNoMenu
To add members, enter 4; delete members, 5; list
members, 6; change group name, 7.
ME019
PH_Opt_ToAddMembersEnter4
To add this subscriber, you must make this a local access
group. However, local access groups cannot be used by
remote sites.
GR066
PH_Group_AddChangeToLocalAccess
To add this subscriber, you must turn off dispatch
distribution for this group. Groups with dispatch
distribution can only have members at the local site.
GR065
PH_Group_AddTurnOffDispatch
To add, enter 4; listen, 5; rerecord, 6.
SL108
PH_Sub_EditMsgMenuMenu
To change a mailbox, enter 4; opening greetings, 5; system SY066
schedule, 6; system information, 7; operator settings, 8.
PH_SysMgr_SysMgrMenu
To change the number, enter 2.
PH_PTF_ToSendToDifferent
FM085
To change the phone number, enter 4; schedule, 5; delivery ME008
mode, 6.
PH_Opt_ToChangeThePhoneNumber
PH_Opt_ToChangePhoneEtcPlusFax
To change the phone number, enter 4; schedule, 5; delivery FM002
mode, 6; fax notification, 7.
PH_Opt_ToChangeThePhoneNumber
PH_Opt_ToChangePhoneEtcPlusFax
To change the phone number, enter 4; to change the
schedule, 5.
PH_Fax_ChangeFaxPhoneMenu
FM054
To change transfer number, enter 4; call screening, 5; call ME015
holding, 6.
PH_Opt_ToChangeTransferNumber
To change your security code, enter 4; recorded name, 5;
spelled name, 6; directory status, 7; e-mail setup, 8.
ME011
PH_Opt_ToChangeSecurityCode
To check new messages, enter 4; leave messages, 5;
review old messages, 6; setup options, 7.
ME001
PH_Opt_ToCheckNewMessages
PH_SM_Opt_ToCheckNewMessages
To check next, enter 5; delete, 6; archive, 7; time-stamp, 8. ME031
PH_Chk_MAM_FaxMsg_NoFax_Old
To check next, enter 5; delete, 6; archive, 7; timestamp, 8; ME034
deliver fax, 9.
PH_Chk_MAM_FaxMsg_FaxNoVoice_Old
To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; ME030
deliver fax, 9.
PH_Chk_MAM_FaxMsg_Fax_Old
To check next, enter 5; delete, 6; archive, 7; timestamp, 8; ME033
deliver fax, 9; save as new, 0.
PH_Chk_MAM_FaxMsg_FaxNoVoice_New
To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; ME026
deliver fax, 9; save as new, 0.
PH_Chk_MAM_FaxMsg_Fax_New
To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; ME025
redirect, 9.
PH_Chk_MAM_Box_Old
To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; ME024
redirect, 9; save as new, 0.
PH_Chk_MAM_Box_New
Prompts by text
T A B L E • 1 –31
Xen Mail CTI Conversation Guide
Prompt
Phrases containing prompt
To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; ME029
redirect, 9; save as new, 0.
PH_Chk_MAM_VMNet_NotResendable
To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; ME027
save as new, 0.
PH_Chk_MAM_FaxMsg_NoFax_New
To confirm cancellation, enter 1.
SR030
PH_Leave_ToConfirmCancel
To confirm this selection enter 1, to cancel it enter 2.
FX013
PH_Fax_YouSelected
To confirm, enter 1.
SR046
PH_Leave_Confirm
PH_Group_ConfirmorDelete
To confirm, enter 1. To hear the next name, enter 2.
DR030
PH_Dir_NameYesOrNo
To confirm, enter 1; to try again, enter 2.
GI004
PH_Box_YouEntered
To connect, enter 1.
VC002
PH_Box_ClientNowAvail
To continue leaving a message, enter 2.
VC003
PH_Box_ClientNowAvail
To continue playing, enter 8.
SL046
PH_Pause_PauseToPlay
To continue recording, enter 8.
SR016
PH_Rec_RecordingPaused
PH_Rec_EnterPauseToContinue
To continue system maintenance, enter 1. To quit, enter 2. SY068
PH_Sys_SysMgrContinueMenu
To continue to hold, enter 1; to leave a message, 2; to try
another extension, 3. You must enter a digit to remain
connected.
HD006
PH_Hold_YouAreInLine
To continue to hold, please say yes; to stop holding,
remain silent.
HD034
PH_Hold_YouAreInLine
To continue to wait for a fax machine, enter 1. To cancel
your fax and add to your voice message, enter 2.
FB012
PH_Fax_YouAreInLine
To continue to wait for a fax machine, enter 1. To cancel
your fax and leave a voice message, enter 2.
FB011
PH_Fax_YouAreInLine
To continue to wait for a fax machine, say yes. To cancel
your fax and add to your message, remain silent.
FB026
PH_Fax_YouAreInLine
To continue to wait for a fax machine, say yes. To cancel
your fax and leave a message, remain silent.
FB027
PH_Fax_YouAreInLine
To create a group, enter 4; edit a group, 5; list groups, 6;
delete a group, 7.
ME020
PH_Opt_ToCreateAGroupEnter4
To delete a member...
GR057
PH_Group_DelMemberbyName
PH_Group_DelMemberbyExt
To delete another member...
GR059
PH_Group_ContDelMemberbyName
PH_Group_ContDelMemberbyExt
To delete your security code, enter star now.
SP085
PH_Sub_EnterSecurityCode
To delete your security code, just wait and I'll delete it.
SP084
PH_Sub_EnterSecurityCode
To deliver to your usual fax machine, enter 1.
FM023
PH_FaxCk_MenuOfferUsualNum
To deliver to...
FM022
PH_FaxCk_MenuOfferNum
To disconnect, enter 1.
NT006
PH_Net_OneToDisconnect
To edit, enter 4; change special delivery, 5.
SL121
PH_Sub_MsgHandlingRedirectMenu
32 – T A B L E • 1
Doc. No. 8558 - Release 1.0
June 2004
Prompts by text
Prompts by text
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
To edit, enter 4; change special delivery, 5; address to
others, 6.
SL106
PH_Sub_MsgHandlingMenu
To exit the list, enter a digit at any time.
SR027
PH_Leave_ToExitListEnterStar
To exit, enter star.
SL109
PH_Sub_ExitOrAskForName
PH_Sub_ExitOrAskForExt
To exit, enter star.
GL017
PH_Group_AddMemberbyName
PH_Group_DelMemberbyName
PH_Group_ToExitEnterStar
PH_HvmAdm_EnterExtension
PH_Group_AddMemberbyExt
PH_Group_DelMemberbyExt
PH_Group_ContAddMemberbyName
PH_Group_ContDelMemberbyName
PH_Group_ContAddMemberbyExt
PH_Group_ContDelMemberbyExt
PH_Net_Grp_AskForNodeNumber
PH_Net_Grp_AskForExtAtNode
PH_Net_Grp_AskForNameAtNode
PH_SBOwn_LikeToResetBox
PH_Sub_EditMsgYesNoMenu
PH_Sub_EnterFirst3Letters
To hear current greeting, enter 4; switch greeting, 5; edit
standard greeting, 6; edit alternate greeting, 7; edit busy
greeting, 8.
ME010
PH_Opt_ToHearCurrentGreeting
To hear current greeting, enter 4; switch greeting, 5; edit
standard greeting, 6; edit alternate greeting, 7; edit busy
greeting, 8; edit fax greeting, 9.
FM066
PH_Opt_ToHearCurrentGreetingWithFax
To hear new messages, enter 4; leave messages, 5; review ME002
old messages, 6; setup options, 7.
PH_Opt_NewMessages
PH_SM_Opt_NewMessages
To hear return receipts, enter 4; leave messages, 5; review ME005
old messages, 6; setup options, 7.
PH_Opt_HearReceipts
PH_SM_Opt_HearReceipts
To hear the list again, press the pound keyenter pound.
DR011
PH_Dir_ToStartHearAgain
To hear this message, enter 4; cancel, 5; change special
delivery, 6.
ME013
PH_Opt_ToHearMessageEnter4
To hear this message, enter 4; cancel, 5; change special
delivery, 6; list who has not heard it, 7.
ME014
PH_Opt_ToHearMessageNotHeard
To help process this call, please enter your 10-digit phone GI005
number.
(Not used in current version.)
To help process this call, please enter your account code.
GI002
PH_Box_GatherAccountNumber
To help process this call, please enter your account code.
GI006
(Not used in current version.)
To help process this call, please enter your complete phone GI001
number.
PH_Box_GatherPhoneNumber
To insert 1 second pauses, enter pound.
SP086
PH_Sub_EnterNewPhoneNumber
To leave a message, enter 2.
VC004
PH_Box_ClientNowAvail
To leave messages, enter 5; review old messages, 6; setup ME006
options, 7.
Prompts by text
PH_Opt_LeaveMessages
PH_SM_Opt_LeaveMessages
T A B L E • 1 –33
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
To play a message, press the one-touch key. To look
IN001
through your message list, press the Next or Previous key.
PH_OAI_SelectMessage
To record, enter 2.
SR018
PH_Pause_2ToRecord
To reply, enter 1; for no reply, enter 2.
GL031
(Not used in current version.)
PH_Chk_MAM_Subscriber_Old
To reply, enter 4; check next, 5; delete, 6; archive, 7; time- ME022
stamp, 8; redirect, 9; save as new, 0.
PH_Chk_MAM_Subscriber_New
To rerecord, enter pound.
GL032
PH_Box_FirstEditMenu
PH_Box_NextEditMenu
PH_Sub_EditMsgYesNoMenu
To resend, enter 4, check next, 5; delete, 6; archive, 7;
time-stamp, 8; redirect, 9; save as new, 0.
ME028
PH_Chk_MAM_VMNet_ResendableNew
PH_Chk_MAM_VMNet_ResendableOld
To resend, enter 4; check next, 5; delete, 6; archive, 7;
time-stamp, 8; redirect, 9.
ME032
PH_Chk_MAM_VMNet_ResendableOld
To reset a personal message box, enter 1.
SM001
PH_SBOwn_LikeToResetBox
To select a document, enter its number at any time during FX001
this message.
PH_Fax_RequestDoc
To select another document, enter its number now.
FX002
PH_Fax_RequestDoc
To send it this way, enter 1.
SD003
PH_Spdl_ToSendThisWay
To send to...
FM084
PH_PTF_ToSendToOfferNum
To start the list again, enter pound.
DR010
PH_Dir_ToStartHearAgain
To stop the directory, enter pound.
DR004
PH_Dir_ToStopDir
To stop the directory, enter pound.
DR026
PH_Dir_ConfirmWhenHeard
PH_Dir_ConfirmReminder
To transfer, enter 1. To continue leaving a message for...
VC015
PH_Box_RoutedByClientChoices
To transfer, enter 1. To leave a message for...
VC014
PH_Box_RoutedByClientChoices
To try again, enter pound.
GL030
(Not used in current version.)
To try another extension, enter 3.
VC017
PH_Box_OfferReqHold
To try another name, enter 1.
DR006
PH_Dir_NoMatches
PH_Dir_NoMoreMatches
To use a different fax machine, enter 2.
FM024
PH_FaxCk_MenuEnterNum
To wait for a fax machine, enter 1. To cancel your fax and FB010
add to your voice message, enter 2.
PH_Fax_YouAreInLine
To wait for a fax machine, enter 1. To cancel your fax and FB009
leave a voice message, enter 2.
PH_Fax_YouAreInLine
To...
DT032
PH_Dlv_ScheduleActiveFrom
PH_SysMgr_ScheduleIsActive
Today at...
DT021
SUBPH_DateTime
PH_Spdl_FutureAt
Tomorrow at...
DT023
SUBPH_DateTime
PH_Spdl_FutureAt
34 – T A B L E • 1
Doc. No. 8558 - Release 1.0
June 2004
To reply, enter 4; check next, 5; delete, 6; archive, 7; time- ME023
stamp, 8; redirect, 9.
Prompts by text
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
Totaling...
DT030
PH_Chk_TotalTime
Transfer and delivery options complete. Would you like to SP049
review them?
PH_Sub_TransDlvOptionsComplete
Transfer options complete. Would you like to review
them?
SP055
PH_Sub_TransferOptionsComplete
Tuesday (leading)
DT037
SUBPH_Days
Tuesday (Trailing)
DT002
SUBPH_Days
twelfth....
DT054
SUBPH_DayOfMonth
twentieth...
DT062
SUBPH_DayOfMonth
twenty-eighth...
DT070
SUBPH_DayOfMonth
twenty-fifth...
DT067
SUBPH_DayOfMonth
twenty-first...
DT063
SUBPH_DayOfMonth
twenty-fourth...
DT066
SUBPH_DayOfMonth
twenty-ninth...
DT071
SUBPH_DayOfMonth
twenty-second...
DT064
SUBPH_DayOfMonth
twenty-seventh...
DT069
SUBPH_DayOfMonth
twenty-sixth...
DT068
SUBPH_DayOfMonth
twenty-third...
DT065
SUBPH_DayOfMonth
Urgent message delivery is currently...
SP032
PH_Dlv_UrgentDeliveryIs
Urgent.
SD022
PH_Chk_XUrgent
Wednesday (leading)
DT038
SUBPH_Days
Wednesday (Trailing)
DT003
SUBPH_Days
Went out of service due to a critical error.
ER008
PH_GAEN_NetNodeOut
Went out of service due to the maximum number of failed ER009
calls being reached.
PH_GAEN_NetNodeOut
When callers can't reach you directly they will go to your SS007
voice mailbox. To encourage callers to leave a message,
your mailbox should include a personal message to greet
them.
PH_Sub_WhenCallersCantReachYou
When you are finished, enter star.
NT023
PH_Net_Lv_AMIS_AskForExtAtNode
When you are finished, enter star.
GL025
PH_Box_PleaseEnterCallback
When you hear the name of the person you are trying to
reach, enter 1.
DR025
PH_Dir_ConfirmWhenHeard
When you're finished selecting documents, enter star.
FX028
PH_Fax_RequestDoc
When you're finished, enter "star.
"GL025
PH_Box_PleaseEnterCallback
Prompts by text
T A B L E • 1 –35
Prompts by text
Prompt
Phrases containing prompt
When you're finished, enter star.
GL025
PH_Box_PleaseEnterCallback
PH_Dlv_EnterStartTime
PH_Dlv_EnterStopTime
PH_Dlv_EnterActiveDays
PH_Sub_StateYourNameAtTheBeep
PH_Sub_ChooseACodeWillNotForget
PH_Sub_EnterSecurityCode
PH_Sub_OneWayPeopleKnow
PH_Sub_EnterNewPhoneNumber
PH_Spdl_EnterTime
PH_Opt_ToHearMessageEnter4
PH_Opt_ToHearMessageNotHeard
PH_Opt_ForUrgentEnter4
PH_Group_RecordGroupName
PH_Fax_EnterFaxNumber
PH_Net_EnterExt
PH_Box_GatherPhoneNumber
PH_Box_GatherAccountNumber
PH_Sub_EnterSecurityCodeNow
PH_Sub_WillHaveTwoGreetings
PH_Sub_WillHaveSameGreeting
PH_Sub_RecordBusyGreeting
PH_Sub_RecordPersonalGreeting
PH_SysMgr_EnterFaxExtension
While you are holding, you may enter 2 to add to your
voice message, or 3 to try another extension at any time.
FB019
PH_Fax_HoldOptions
While you are holding, you may enter 2 to continue with
your message, or 3 to try another extension at any time.
VC007
PH_Hold_HoldOptions
While you are holding, you may enter 2 to leave a
message, or 3 to try another extension at any time.
HD008
PH_Hold_HoldOptions
While you are holding, you may enter 2 to leave a voice
message, or 3 to try another extension at any time.
FB020
PH_Fax_HoldOptions
Who may I say is calling?
MB011
PH_Xfer_WhomIsCalling
Will be delivered shortly.
FM031
PH_FaxCk_ConfirmDelivery
Will be sent according to the network delivery schedule.
SR049
PH_Spdl_SentImmediately
With return receipt requested.
SD016
PH_Spdl_WithReceipt
Would like to take your call.
VC001
PH_Box_ClientNowAvail
Would like you to hold.
VC006
PH_Box_ClientWantsYouToHold
Would you like me to archive this?
SL014
PH_Chk_LikeToArchive
Would you like me to deliver this to your usual fax
machine?
FM021
PH_FaxCk_LikeToDeliverUsualNum
Would you like message options?
SL103
PH_Sub_Ask_MessageOptions
Would you like special delivery for this message?
SD004
PH_Sub_LikeSpecialDeliveryRedir
PH_Spdl_LikeSpecialDelivery
Would you like special delivery for this reply?
SD005
PH_Spdl_LikeSpecialDeliveryRep
Would you like to access system manager options?
SY069
PH_Sys_LikeToBeSysMgr
Would you like to access your setup options?
SP001
PH_Sub_LikeToAccessSetup
36 – T A B L E • 1
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
Would you like to add members to this group list?
GR034
PH_Group_LikeToAddMembers
Would you like to add members to this group?
GR033
PH_Group_LikeToAddToThisGroup
Would you like to add one?
SY040
PH_SysMgr_DoesNotHaveMailbox
Would you like to be listed in the directory, so that outside SS008
callers may reach you just by knowing your name? Enter 1
for Yes or 2 for No.
PH_Sub_LikeIncludedInDirectory
Would you like to be transfered to the operator?
SC009
PH_Spr_GotoOperator
Would you like to cancel this message?
SR006
PH_Leave_WouldYouLiketoCancel
Would you like to change a mailbox?
SY061
PH_SysMgr_ChangeBox
Would you like to change another mailbox?
SY076
PH_SysMgr_ChangeAnotherBox
Would you like to change call transfer?
SP062
PH_Sub_LikeToChangeTransfer
Would you like to change it?
SP014
PH_Dlv_LikeToChange
PH_Sub_WouldYouLikeToChange
PH_Sub_TXWouldYouLikeToSwitch
PH_Sub_LikeToChangePhoneNumber
Would you like to change it?
SY010
PH_SysMgr_OperatorBoxIs
PH_SysMgr_TheClockIsSetAt
PH_SysMgr_TheDateIsSetAt
PH_SysMgr_TheCurrentGreetingIs
Would you like to change message delivery to your work DS001
phone?
PH_Dlv_LikeToChangeWorkPhone
Would you like to change schedule 1, interval A?
SY056
PH_SysMgr_LikeToChangeScheduleX
Would you like to change schedule 1, interval B?
SY057
PH_SysMgr_LikeToChangeScheduleX
Would you like to change schedule 1, interval C?
SY058
PH_SysMgr_LikeToChangeScheduleX
Would you like to change schedule 1?
SY055
PH_SysMgr_LikeToChangeSchedule
Would you like to change special delivery for this
message?
SD006
PH_Spdl_LikeToChangeSpecial
Would you like to change the current phone number?
SP010
PH_Sub_LikeToChangePhoneNumber
Would you like to change the greetings for...
SY084
PH_SysMgr_ChangeBoxGreetings
Would you like to change the name of this group?
GR035
PH_Group_LikeToChangeName
Would you like to change the opening greetings?
SY062
PH_SysMgr_ChangeGreeting
Would you like to change the operator mailbox?
SY064
PH_SysMgr_ChangeOperator
Would you like to change the system schedule?
SY063
PH_SysMgr_ChangeSchedule
Would you like to change them?
SP047
PH_Sub_WouldYouLikeToChange
Would you like to change this?
GR038
PH_Group_LikeToChangeThis
Would you like to change to alternate greeting mode?
SY023
PH_SysMgr_SystemIsIn
Would you like to change to immediate delivery?
SD029
PH_Spdl_ChangeToImmediate
Would you like to change your delivery options?
SP015
PH_Sub_LikeToChangeDelivery
Would you like to change your directory listing status?
SP048
PH_Sub_LikeToChangeDirStatus
Would you like to change your greetings?
SP006
PH_Sub_LikeToChangeGreetings
Would you like to change your groups?
GR039
PH_Sub_LikeToChangeGroups
Prompts by text
T A B L E • 1 –37
Prompts by text
Prompt
Phrases containing prompt
Would you like to change your personal options?
SP016
PH_Sub_LikeToChangeOptions
Would you like to change your recorded name?
SP050
PH_Sub_LikeToChangeRecordName
Would you like to change your spelled name?
SP051
PH_Sub_LikeToChangeSpelledName
Would you like to change your transfer or delivery
options?
SP046
PH_Sub_LikeToChangeTransorDlv
Would you like to check it?
SL050
PH_Chk_WouldLikeToCheck
Would you like to check them?
SL051
PH_Chk_WouldLikeToCheck
Would you like to continue reviewing this message?
SR034
(Not used in current version.)
Would you like to continue system maintenance?
SY065
PH_SysMgr_ContinueMaintenance
Would you like to continue with group maintenance?
GR040
PH_Group_LikeToContinueMaint
Would you like to create a new group?
GR041
PH_Group_LikeToCreateNewGroup
Would you like to create another group?
GR045
PH_Group_LikeToAddAnother
Would you like to delete a group?
GR042
PH_Group_LikeToDeleteAGroup
Would you like to delete another group?
GR043
PH_Group_LikeToDeleteAnother
Would you like to delete it?
SP005
(Not used in current version.)
Would you like to delete it?
SY053
PH_SysMgr_LikeToDeleteIt
Would you like to delete members from this group list?
GR046
PH_Group_LikeToDeleteMembers
Would you like to delete members from this group?
GR044
PH_Group_LikeToDeleteFromThis
Would you like to delete the mailbox?
SY036
PH_SysMgr_LikeToDeleteMailbox
Would you like to delete the security code?
SY033
PH_SysMgr_ResetPassword
Would you like to delete your security code?
SP022
PH_Sub_WouldYouLikeToDeleteCode
Would you like to do anything else?
SP003
PH_Sub_LikeToDoAnythingElse
Would you like to edit a group?
GR047
PH_Group_LikeToEditAGroup
Would you like to edit another group?
GR050
PH_Group_LikeToEditAnother
Would you like to hear it?
SL048
PH_Chk_WouldLikeToHear
PH_Chk_LikeToHearIt
Would you like to hear system information?
SY073
PH_SysMgr_LikeToGetStatus
Would you like to hear them?
SL049
PH_Chk_WouldLikeToHear
Would you like to keep that?
SD030
PH_Spdl_KeepFuture
Would you like to leave another message?
SR009
PH_Leave_LikeToLeaveAnother
Would you like to leave any messages?
SR001
PH_Leave_LikeToLeaveAny
Would you like to leave this group an additional message? SR002
PH_Leave_LikeLeaveGroupAnother
Would you like to leave this person an additional
message?
SR007
PH_Leave_LikeLeavePersonAnother
Would you like to list all your groups?
GR048
PH_Group_LikeToListAllGroups
Would you like to list members of this group?
GR049
PH_Group_LikeToListMembers
Would you like to listen, rerecord or send this message?
SC020
PH_Box_FirstEditMenu
Would you like to make any more changes to this group? GR051
PH_Group_LikeToChangeMore
Would you like to make changes to another group?
(Not used in current version.)
38 – T A B L E • 1
GR052
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
Would you like to make this greeting active?
SP035
PH_Sub_MakeThisCurrentGreeting
Would you like to record a message for this group now?
GR053
PH_Group_RecordMessageNow
Would you like to record a personal greeting?
SM005
PH_SBOwn_LikeToRecordGreeting
Would you like to record a voice name?
SM004
PH_SBOwn_LikeToRecordVoiceName
Would you like to record an introduction?
SL023
PH_Leave_LikeRecordIntroduction
Would you like to redirect this message to anyone else?
SL027
PH_Leave_LikeToRedirect
Would you like to redirect this?
SL022
PH_Chk_LikeToRedirect
Would you like to rerecord the alternate greeting?
SP073
PH_Sub_TXWouldYouLikeToRerecord
Would you like to rerecord the standard day greeting?
SP064
PH_Sub_TXWouldYouLikeToRerecord
Would you like to rerecord the standard night greeting?
SP065
PH_Sub_TXWouldYouLikeToRerecord
Would you like to rerecord your alternate greeting?
SP036
PH_Sub_WouldYouLikeToRerecord
Would you like to rerecord your busy greeting?
SP081
PH_Sub_WouldYouLikeToRerecord
Would you like to rerecord your standard greeting?
SP037
PH_Sub_WouldYouLikeToRerecord
Would you like to resend the message?
NT016
PH_Net_LikeToResend
Would you like to reset the mailbox to new?
SY034
PH_SysMgr_LikeToResetMailbox
Would you like to review it?
SR033
PH_Leave_GroupMessageNotHeard
PH_Leave_PersonHasNotHeardLast
PH_Leave_LikeToReviewGroupMessage
Would you like to review or redirect old messages?
SL020
(Not used in current version.)
Would you like to review the list of your groups?
GR054
PH_Group_ReviewListofGroups
Would you like to review this list?
GR055
PH_Group_LikeToReviewList
Would you like to set a security code to safeguard your
mailbox? Enter 1 for Yes or 2 for No.
SS009
PH_Sub_EnrollSetSecurityCode
Would you like to set a security code?
SM003
PH_SBOwn_LikeToSetSecurityCode
Would you like to set your security code?
SP018
PH_Sub_LikeToSetSecurityCode
PH_Sub_SetSecurityCode
Would you like to switch to the alternate greeting?
SP074
PH_Sub_TXWouldYouLikeToSwitch
Would you like to switch to the standard day and night
greeting?
SP066
PH_Sub_TXWouldYouLikeToSwitch
Would you like to switch to your alternate greeting?
SP038
PH_Sub_WouldYouLikeToSwitch
Would you like to switch to your alternate greeting?
SP054
(Not used in current version.)
Would you like to switch to your standard greeting?
SP039
PH_Sub_WouldYouLikeToSwitch
Would you like to try again?
SP070
PH_Dlv_LikeToTryAgain
PH_Spdl_NotRecognizeDate
PH_Group_NoMatches
Would you like to try again?
SY011
PH_SysMgr_IdInUseTryAgain
PH_SysMgr_TimeNotValid
PH_SysMgr_DaysNotValid
PH_SysMgr_ValueNotValid
Would you like to try another name?
SC010
PH_Spr_TryAnotherName
Would you still like to leave this person a message?
SR039
PH_Leave_StillLikeLeaveMessage
Prompts by text
T A B L E • 1 –39
Prompts by text
Prompt
Phrases containing prompt
Yesterday at...
DT022
SUBPH_DateTime
You are eighth in line.
HD017
PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
You are fifth in line.
HD014
PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
You are first in line.
HD010
PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
You are fourth in line.
HD013
PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
You are ninth in line.
HD018
PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
You are second in line.
HD011
PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
You are seventh in line
HD016
PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
You are sixth in line.
HD015
PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
You are tenth in line.
HD019
PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
You are third in line.
HD012
PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
You can have two greetings: one for when you are not
available, another for when you are on the phone. Would
you like to have two greetings?
SS012
PH_Sub_CanHaveTwoGreetings
You have 1 new message...
SL093
SUBPH_YouHave1-10NewMessages
You have 1 saved message.
SL124
SUBPH_YouHave1-10SavedMessages
You have 10 new messages...
SL102
SUBPH_YouHave1-10NewMessages
You have 10 saved messages.
SL133
SUBPH_YouHave1-10SavedMessages
You have 2 new messages...
SL094
SUBPH_YouHave1-10NewMessages
You have 2 saved messages.
SL125
SUBPH_YouHave1-10SavedMessages
You have 3 new messages...
SL095
SUBPH_YouHave1-10NewMessages
You have 3 saved messages.
SL126
SUBPH_YouHave1-10SavedMessages
You have 4 new messages...
SL096
SUBPH_YouHave1-10NewMessages
You have 4 saved messages.
SL127
SUBPH_YouHave1-10SavedMessages
You have 5 new messages...
SL097
SUBPH_YouHave1-10NewMessages
You have 5 saved messages.
SL128
SUBPH_YouHave1-10SavedMessages
You have 6 new messages...
SL098
SUBPH_YouHave1-10NewMessages
You have 6 saved messages.
SL129
SUBPH_YouHave1-10SavedMessages
You have 7 new messages...
SL099
SUBPH_YouHave1-10NewMessages
You have 7 saved messages.
SL130
SUBPH_YouHave1-10SavedMessages
You have 8 new messages...
SL100
SUBPH_YouHave1-10NewMessages
40 – T A B L E • 1
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompts by text
Prompt
Phrases containing prompt
You have 8 saved messages.
SL131
SUBPH_YouHave1-10SavedMessages
You have 9 new messages...
SL101
SUBPH_YouHave1-10NewMessages
You have 9 saved messages.
SL132
SUBPH_YouHave1-10SavedMessages
You have a call on …
MB032
PH_Box_PleasePickUp
You have a message from this person.
SR004
PH_Chk_MessageHaventHeard
You have entered...
GI003
PH_Box_YouEntered
You have no new faxes.
FM007
PH_FaxCk_YouHaveFaxes
You have one new fax.
FM008
PH_FaxCk_YouHaveFaxes
You have one new message.
SL035
(Not used in current version.)
You have one old message to review.
SL034
PH_Chk_YouHaveReview
You have one urgent message.
SL072
PH_Chk_YouHaveUrgent
You have selected document...
FX012
PH_Fax_YouSelected
You have selected the maximum number of documents
allowed.
FX016
PH_Fax_RequestedMaximum
You have selected...
FX011
PH_Fax_YouSelected
You have...
SL039
PH_Chk_YouHaveNew
PH_Chk_YouHaveUrgent
PH_Chk_YouHaveReview
PH_Chk_GuestHasSavedMsgs
PH_FaxCk_YouHaveFaxes
You left this group another message.
SR038
PH_Leave_YouLeftGroup
You left this person another message.
SR037
PH_Leave_YouLeftPerson
You may add to your voice message at the tone.
FB006
PH_Fax_WontHoldSoTakeMsg
You may enter the extension at any time.
DR003
PH_Dir_YouMayEnterExt
You may leave a voice message at the tone.
FB005
PH_Fax_WontHoldSoTakeMsg
You must delete an existing mailbox before you can add a SY070
new one.
PH_SysMgr_DoesNotHaveMailbox
You sent the fax...
FM082
PH_PTF_CannotTransmit
You still have one new fax.
FM011
PH_FaxCk_YouStillHaveFaxes
You still have one new message.
SL037
PH_Chk_YouStillHaveNew
You still have one urgent message.
SL068
PH_Chk_YouStillHaveUrgent
You still have...
SL038
PH_Chk_YouStillHaveNew
PH_Chk_YouStillHaveUrgent
PH_FaxCk_YouStillHaveFaxes
You will have the same greeting for when you are not
available and when you are on the phone. At the tone,
please record your personal greeting.
SS014
PH_Sub_WillHaveSameGreeting
You will have two greetings. At the tone, please record
your standard greeting for when you are not available.
SS013
PH_Sub_WillHaveTwoGreetings
Prompts by text
T A B L E • 1 –41
Xen Mail CTI Conversation Guide
Prompt
Phrases containing prompt
SS010
You will not be listed in the directory since a listing
requires both your recorded name and a spelled name.
Callers will have to know your extension number to reach
you or leave you a message.
PH_Sub_YouHaveNotBeenListed
Your alternate greeting is...
SP040
PH_Sub_YourGreetingIs
Your busy greeting is...
SP080
PH_Sub_YourGreetingIs
Your call has been transferred to...
VC012
PH_Box_RoutedByClient
Your call is being transferred to...
VC018
PH_Box_RoutedByClient
Your current greeting is...
SP008
PH_Sub_YourGreetingIs
Your disk is almost full. Logging of all call data has been ER007
suspended.
PH_GAEN_DiskFullLog
Your disk is almost full. Logging of diagnostic traces has ER005
been suspended.
PH_GAEN_DiskFullDebug
Your disk is almost full. Message recording has been
suspended.
ER006
PH_GAEN_DiskFullRecord
Your fax box has a message.
FM046
PH_FaxCk_YourFaxBox
Your fax box has an urgent message.
FM045
PH_FaxCk_YourFaxBox
Your fax box. (Trailing)
FM077
PH_FaxCk_YourFaxBoxTrail
Your fax box...
FM047
PH_FaxCk_YourFaxBox
Your fax greeting is...
FM065
PH_Sub_YourGreetingIs
Your fax will be addressed to the person at extension...
FX026
PH_Fax_AddressedTo
Your fax will be delivered shortly.
FM030
PH_FaxCk_ConfirmDelivery
Your fax will be sent to...
FX021
PH_Fax_DocWillBeSentTo
PH_PTF_YourFaxWillBeSentTo
Your last message has not been heard.
SR032
PH_Leave_GroupMessageNotHeard
Your last message to this group is still being copied.
SR048
PH_Leave_GroupMessageBeingCopied
PH_Leave_LikeToReviewGroupMessage
Your listing in the directory is now...
SP052
PH_Sub_ListingInDirectoryIsNow
Your message box has a message.
SL008
PH_Chk_YourMessageBox
Your message box has an urgent message.
SL071
PH_Chk_YourMessageBox
Your message box...
SL053
PH_Box_YourMessageBox
PH_Chk_YourMessageBox
Your message has been sent again.
SL117
PH_Chk_MessageSentAgain
Your message to...
NT007
PH_Chk_YourMessageTo
Your new name is...
SP030
PH_Sub_YourNewNameIs
Your new security code has now been activated.
SP027
PH_Sub_SecurityCodeNowActive
Your recorded name is currently...
SP053
PH_Sub_YourRecordedNameIs
Your reply has been sent.
SL123
PH_Chk_YourReplyHasBeenSent
Your security code has been deleted.
SP023
PH_Sub_SecurityCodeDeleted
Your security code has not been changed.
SP024
PH_Sub_SorryCodesDidNotMatch
Your standard greeting is...
SP041
PH_Sub_YourGreetingIs
42 – T A B L E • 1
Doc. No. 8558 - Release 1.0
June 2004
Prompts by text
Prompts by text
TABLE•2
Prompts and phrase names by prompt number
Doc. No. 8558 - Release 1.0
June 2004
This table provides a list of the system prompts,
sorted by complete prompt number. The list
includes:
•
The complete prompt number
•
The prompt text
•
The phrase or phrases which use the prompt
Prompt
Prompt text by prompt number
DR001
Please enter the first three letters of the person's last name. (Not used in current version.)
(Last name directory)Please enter the first three letters of
the person's first name. (First name directory)
DR002
Please enter the letters now.
PH_Dir_PleaseEnterLetters
PH_Leave_AskForName
PH_Sub_EnterFirst3Letters
PH_Sub_DoesNotKnowExtension
PH_Sub_ExitOrAskForExt
PH_Group_ContAddMemberbyName
PH_Group_ContDelMemberbyName
PH_Net_Lv_AskForNameAtNode
PH_Net_Grp_AskForNameAtNode
DR003
You may enter the extension at any time.
PH_Dir_YouMayEnterExt
DR004
To stop the directory, enter pound.
PH_Dir_ToStopDir
DR005
There are no matches to the three letters you entered.
PH_Dir_NoMatches
DR006
To try another name, enter 1.
PH_Dir_NoMatches
PH_Dir_NoMoreMatches
DR007
I'm sorry, directory assistance could not be completed.
PH_Dir_AssistanceCouldNot
DR008
This directory will help you find a person's extension by
their department.
PH_Dir_ThisDirWill
DR009
End of...
PH_Dir_EndOfGroup
DR010
To start the list again, enter pound.
PH_Dir_ToStartHearAgain
DR011
To hear the list again, ? press the pound key.
PH_Dir_ToStartHearAgain
DR012
Extension...
PH_Dir_NameOrExt
PH_Box_HelloIHaveACallFor
PH_Net_SubscriberAtNode
PH_Spr_InvalidExtension
PH_Spr_IsThisCorrect
DR013
For...
PH_Dir_ForNameEnterPH_Chk_For
DR014
Enter 1.
SUBPH_EnterNumber
PH_FaxCk_MenuOfferNum
PH_PTF_ToSendToOfferNum
Xen Mail CTI Conversation Guide
Phrase(s) containing prompt
T A B L E • 2 – 43
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
DR015
Enter 2.
SUBPH_EnterNumber
PH_Box_RoutedByClientChoices
DR016
Enter 3.
SUBPH_EnterNumber
DR017
Enter 4.
SUBPH_EnterNumber
DR018
Enter 5.
SUBPH_EnterNumber
DR019
Enter 6.
SUBPH_EnterNumber
DR020
Enter 7.
SUBPH_EnterNumber
DR021
Enter 8.
SUBPH_EnterNumber
DR022
Enter 9.
SUBPH_EnterNumber
DR023
Enter 0.
SUBPH_EnterNumber
DR024
Remember, you may enter the extension at any time.
PH_Dir_ToStopDir
DR025
When you hear the name of the person you are trying to
reach, enter 1.
PH_Dir_ConfirmWhenHeard
DR026
To stop the directory, enter pound.
PH_Dir_ConfirmWhenHeard
PH_Dir_ConfirmReminder
DR030
To confirm, enter 1. To hear the next name, enter 2.
PH_Dir_NameYesOrNo
DR031
Please enter the first few letters of the person’s last name. PH_Dir_PleaseEnterLetters
DS001
Would you like to change message delivery to your work PH_Dlv_LikeToChangeWorkPhone
phone?
DS002
Change delivery to your home phone?
PH_Dlv_LikeToChangeHomePhone
DS003
Change delivery to your pager?
PH_Dlv_LikeToChangePagerPhone
DS004
Change delivery to your spare phone?
PH_Dlv_LikeToChangeSparePhone
DS005
Message delivery to your work phone is...
PH_Dlv_MessageDeliveryIs
DS006
Message delivery to your home phone is...
PH_Dlv_MessageDeliveryIs
DS007
Message delivery to your pager is...
PH_Dlv_MessageDeliveryIs
DS008
Message delivery to your spare phone is...
PH_Dlv_MessageDeliveryIs
DS009
The current schedule is active from...
PH_Dlv_ScheduleActiveFrom
DS010
Enter the new days active by pressIndicate the new days PH_Dlv_EnterActiveDays
active by entering 1 for Sunday, 2 for Monday, and so on.
DS011
Enter the time to the minute.
PH_Spdl_EnterTime
DS012
Enter the starting time to the minute.
PH_Dlv_EnterStartTime
DS013
Enter the ending time to the minute.
PH_Dlv_EnterStopTime
DS014
Enter the day of the month as a number from 1 to 31.
PH_Spdl_EnterDayOfMonth
DS015
Enter the month of the year as a number from 1 to 12
where January is 1 and so on.
PH_Spdl_EnterMonth
DS016
The current phone number contains special dialling codes PH_Sub_CurrentNumberHasSpecial
that cannot be entered over the phone. Are you sure you
want to change this number?
DS017
Schedule options complete. Would you like to review
them?
PH_Sub_ScheduleOptionsComplete
DS018
This delivery schedule is incomplete.
PH_Dlv_ScheduleIncomplete
44 – T A B L E • 2
Prompts and phrase names by prompt number
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
DS019
Delivery options complete. Would you like to review
them?
PH_Sub_DeliveryOptionsComplete
DS020
For later today, enter 0; for tomorrow, enter 1; for two days PH_Spdl_ForLaterEnter
from now, enter 2; and so on. To indicate a month and day,
enter 9.
DS021
Enter the year as a four-digit number.
(Not used in current version.)
DS022
I'm sorry, I did not recognize your time entry.
PH_Dlv_NotRecognizeTime
DS023
I'm sorry, I did not recognize the date you entered.
PH_Spdl_NotRecognizeDate
DS024
I'm sorry, I did not recognize the days you entered.
PH_Dlv_NotRecognizeDays
DS025
There are no valid delivery times. This schedule cannot
deliver messages.
PH_Dlv_NoValidTimes
DS026
I'm sorry, this schedule has a delivery mode that cannot be PH_Dlv_NoChangeOverPhone
changed over the phone.
DS027
There are currently no scheduled days.
PH_Dlv_NoScheduledDays
DS028
There are currently no scheduled hours.
PH_Dlv_NoScheduledHours
DS029
There is no phone number. This delivery schedule cannot PH_Sub_ThereIsNoPhoneNumber
dial out.
DS030
On...
PH_Dlv_OnDays
DS031
There is no current phone number.
PH_Sub_NoCurrentPhoneNumber
DT001
Monday (Trailing)
SUBPH_Days
DT002
Tuesday (Trailing)
SUBPH_Days
DT003
Wednesday (Trailing)
SUBPH_Days
DT004
Thursday (Trailing)
SUBPH_Days
DT005
Friday (Trailing)
SUBPH_Days
DT006
Saturday (Trailing)
SUBPH_Days
DT007
Sunday (Trailing)
SUBPH_Days
DT008
January
SUBPH_Month
DT009
February
SUBPH_Month
DT010
March
SUBPH_Month
DT011
April
SUBPH_Month
DT012
May
SUBPH_Month
DT013
June
SUBPH_Month
DT014
July
SUBPH_Month
DT015
August
SUBPH_Month
DT016
September
SUBPH_Month
DT017
October
SUBPH_Month
DT018
November
SUBPH_Month
DT019
December
SUBPH_Month
DT020
At...
SUBPH_ExDateTime
PH_Spdl_FutureAt
Prompts and phrase names by prompt number
T A B L E • 2 –45
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
DT021
Today at...
SUBPH_DateTime
PH_Spdl_FutureAt
DT022
Yesterday at...
SUBPH_DateTime
DT023
Tomorrow at...
SUBPH_DateTime
PH_Spdl_FutureAt
DT024
Over...
SUBPH_NumberTrailing
SUBPH_DateTime
PH_Leave_NumberHaveNotHeard
DT025
Days ago at...
SUBPH_DateTime
DT026
One minute.
PH_Chk_TotalTime
DT027
Minutes.
PH_Chk_TotalTime
DT028
Second.
(Not used in current version.)
DT029
Seconds.
PH_Chk_TotalTime
DT030
Totaling...
PH_Chk_TotalTime
DT031
And...
SUBPH_Days
PH_Chk_And
PH_FaxCk_YouHaveFaxes
DT032
To...
PH_Dlv_ScheduleActiveFrom
PH_SysMgr_ScheduleIsActive
DT033
a.m.
SUBPH_Time
DT034
p.m.
SUBPH_Time
DT035
For a.m., enter 1. For p.m., enter 2.
PH_Dlv_1ForAm2ForPm
DT036
Monday (leading)
SUBPH_Days
DT037
Tuesday (leading)
SUBPH_Days
DT038
Wednesday (leading)
SUBPH_Days
DT039
Thursday (leading)
SUBPH_Days
DT040
Friday (leading)
SUBPH_Days
DT041
Saturday (leading)
SUBPH_Days
DT042
Sunday (leading)
SUBPH_Days
DT043
first...
SUBPH_DayOfMonth
DT044
second...
SUBPH_DayOfMonth
DT045
third...
SUBPH_DayOfMonth
DT046
fourth...
SUBPH_DayOfMonth
DT047
fifth...
SUBPH_DayOfMonth
DT048
sixth...
SUBPH_DayOfMonth
DT049
seventh...
SUBPH_DayOfMonth
DT050
eighth...
SUBPH_DayOfMonth
DT051
ninth...
SUBPH_DayOfMonth
DT052
tenth...
SUBPH_DayOfMonth
DT053
eleventh...
SUBPH_DayOfMonth
DT054
twelfth....
SUBPH_DayOfMonth
46 – T A B L E • 2
Prompts and phrase names by prompt number
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
DT055
thirteenth...
SUBPH_DayOfMonth
DT056
fourteenth...
SUBPH_DayOfMonth
DT057
fifteenth...
SUBPH_DayOfMonth
DT058
sixteenth...
SUBPH_DayOfMonth
DT059
seventeenth...
SUBPH_DayOfMonth
DT060
eighteenth...
SUBPH_DayOfMonth
DT061
nineteenth...
SUBPH_DayOfMonth
DT062
twentieth...
SUBPH_DayOfMonth
DT063
twenty-first...
SUBPH_DayOfMonth
DT064
twenty-second...
SUBPH_DayOfMonth
DT065
twenty-third...
SUBPH_DayOfMonth
DT066
twenty-fourth...
SUBPH_DayOfMonth
DT067
twenty-fifth...
SUBPH_DayOfMonth
DT068
twenty-sixth...
SUBPH_DayOfMonth
DT069
twenty-seventh...
SUBPH_DayOfMonth
DT070
twenty-eighth...
SUBPH_DayOfMonth
DT071
twenty-ninth...
SUBPH_DayOfMonth
DT072
thirtieth...
SUBPH_DayOfMonth
DT073
thirty-first...
SUBPH_DayOfMonth
ER001
An error occurred with disk redundancy. The system is
running on a single drive.
PH_GAEN_DiskRedundancy
ER002
An error occurred during disk maintenance.
PH_GAEN_DiskOptimisation
ER003
An error occurred during your regularly scheduled backup. PH_GAEN_TapeBackup
It is important to have a current backup.
ER004
The voicemail system...
PH_GAEN_VMS
ER005
Your disk is almost full. Logging of diagnostic traces has
been suspended.
PH_GAEN_DiskFullDebug
ER006
Your disk is almost full. Message recording has been
suspended.
PH_GAEN_DiskFullRecord
ER007
Your disk is almost full. Logging of all call data has been PH_GAEN_DiskFullLog
suspended.
ER008
Went out of service due to a critical error.
ER009
Went out of service due to the maximum number of failed PH_GAEN_NetNodeOut
calls being reached.
ER010
Online backup has terminated with an error.
PH_GAEN_OnLineBackupFailed
ER011
The data link to the telephone system has failed.
PH_GAEN_SerialIntegrationDown
ER012
One of the power supply fans has failed.
PH_GAEN_PowerSupplyFanDown
ER013
The temperature in the main chassis has exceeded safe
operating limits.
PH_GAEN_HeatProblem
ER014
One of the fans in the main chassis has failed.
PH_GAEN_CPUFanDown
Prompts and phrase names by prompt number
PH_GAEN_NetNodeOut
T A B L E • 2 –47
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
ER015
At least one non-critical disk error has been detected.
PH_GAEN_DiskErrNonCritical
ER016
At least one critical disk error has been detected.
PH_GAEN_DiskErrCritical
ER017
A disk drive has failed.
PH_GAEN_DiskDriveDown
ER018
A power supply has failed in the disk storage system.
PH_GAEN_DiskPowerSupplyDown
ER019
The system cannot dial out because a voice board has
failed.
PH_GAEN_VoiceBoardDownCantDialout
ER020
The system is running on UPS battery power because
main power has failed.
PH_GAEN_UPSEngaged
ER021
Main power has been restored.
PH_GAEN_MainPowerRestored
ER022
The fax system has failed.
PH_GAEN_FaxDown
ER023
At least one voice board has failed.
PH_GAEN_VoiceBoardDown
ER024
The System Monitoring Unit has failed. Until this unit is
fixed, the system cannot diagnose hardware problems or
send out an alert.
PH_GAEN_AlarmUnitDown
ER025
The System Monitoring Unit battery is low.
PH_GAEN_AlarmUnitBatteryLow
ER026
The System Monitoring Unit modem has failed. The
system cannot use this modem to send out an alert.
PH_GAEN_AlarmUnitModemDown
ER027
The data link to the Property Management System has
failed.
PH_GAEN_PMSLinkDown
ER028
A problem has been detected.
PH_GAEN_SerialIntegrationDown
PH_GAEN_PowerSupplyFanDown
PH_GAEN_HeatProblem
PH_GAEN_CPUFanDown
PH_GAEN_DiskErrNonCritical
PH_GAEN_DiskErrCritical
PH_GAEN_DiskDriveDown
PH_GAEN_DiskPowerSupplyDown
PH_GAEN_VoiceBoardDownCantDialout
PH_GAEN_UPSEngaged
PH_GAEN_FaxDown
PH_GAEN_VoiceBoardDown
PH_GAEN_AlarmUnitDown
PH_GAEN_AlarmUnitBatteryLow
PH_GAEN_AlarmUnitModemDown
PH_GAEN_PMSLinkDown
PH_GAEN_PowerSupplyBadVoltage
PH_GAEN_TapeNeedsCleaning
PH_GAEN_DiskFanDown
PH_GAEN_PowerSupplyDown
PH_GAEN_AlarmUnitHeatProblem
PH_GAEN_VoiceBoardDownCantAnswer
PH_GAEN_VoiceBoardDownCantDoLamps
PH_GAEN_RAIDFanFail
PH_GAEN_Fax_CantReceiveOrDeliver
PH_GAEN_Fax_CantReceive
PH_GAEN_Fax_CantDeliver
48 – T A B L E • 2
Prompts and phrase names by prompt number
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
ER029
Please contact your system representative.
PH_GAEN_DiskRedundancy
PH_GAEN_DiskOptimisation
PH_GAEN_TapeBackup
PH_GAEN_DiskFullDebug
PH_GAEN_DiskFullRecord
PH_GAEN_DiskFullLog
PH_GAEN_OnLineBackupFailed
PH_GAEN_SerialIntegrationDown
PH_GAEN_PowerSupplyFanDown
PH_GAEN_HeatProblem
PH_GAEN_CPUFanDown
PH_GAEN_DiskErrNonCritical
PH_GAEN_DiskErrCritical
PH_GAEN_DiskDriveDown
PH_GAEN_DiskPowerSupplyDown
PH_GAEN_VoiceBoardDownCantDialout
PH_GAEN_UPSEngaged
PH_GAEN_FaxDown
PH_GAEN_VoiceBoardDown
PH_GAEN_AlarmUnitDown
PH_GAEN_AlarmUnitBatteryLow
PH_GAEN_AlarmUnitModemDown
PH_GAEN_PMSLinkDown
PH_GAEN_PowerSupplyBadVoltage
PH_GAEN_TapeNeedsCleaning
PH_GAEN_DiskFanDown
PH_GAEN_PowerSupplyDown
PH_GAEN_AlarmUnitHeatProblem
PH_GAEN_VoiceBoardDownCantAnswer
PH_GAEN_VoiceBoardDownCantDoLamps
PH_GAEN_RAIDFanFail
PH_GAEN_Fax_CantReceiveOrDeliver
PH_GAEN_Fax_CantReceive
PH_GAEN_Fax_CantDeliver
ER030
At least one of the power supplies is malfunctioning.
PH_GAEN_PowerSupplyBadVoltage
ER031
The tape backup unit needs cleaning immediately.
PH_GAEN_TapeNeedsCleaning
ER032
A fan has failed in the disk storage system.
PH_GAEN_DiskFanDown
ER033
One of the power supplies has failed.
PH_GAEN_PowerSupplyDown
ER034
The temperature in the System Monitoring Unit has
exceeded safe operating limits.
PH_GAEN_AlarmUnitHeatProblem
ER035
The system cannot answer the phone because a voice
board has failed.
PH_GAEN_VoiceBoardDownCantAnswer
ER036
The system cannot activate message waiting indications
because a voice board has failed.
PH_GAEN_VoiceBoardDownCantDoLamps
ER037
A fan has failed in the disk storage system.
PH_GAEN_RAIDFanFail
ER038
Main power has been restored, but shutdown is already
underway.
PH_GAEN_MainPowerRestoredShutdown
Started
ER039
The fax system is improperly configured. Until it is fixed, PH_GAEN_Fax_CantReceiveOrDeliver
the system cannot receive or deliver faxes.
Prompts and phrase names by prompt number
T A B L E • 2 –49
Xen Mail CTI Conversation Guide
Prompt text by prompt number
ER040
The fax system is improperly configured. Until it is fixed, PH_GAEN_Fax_CantReceive
the system cannot receive faxes.
ER041
The fax system is improperly configured. Until it is fixed, PH_GAEN_Fax_CantDeliver
the system cannot deliver faxes.
ER042
All voice boards have failed.
PH_GAEN_VBoardAllFail
FB001
Fax for...
PH_Fax_Greet
FB002
Please state what it's about.
(Not used in current version.)
FB003
Please state what this fax is about.
PH_Fax_Annotate
FB004
I'll record your message at the tone.
PH_Fax_WontHoldSoTakeMsg
FB005
You may leave a voice message at the tone.
PH_Fax_WontHoldSoTakeMsg
FB006
You may add to your voice message at the tone.
PH_Fax_WontHoldSoTakeMsg
FB007
All fax machines are in use.
PH_Fax_HoldAllStillBusy
FB008
All fax machines are still in use.
PH_Fax_HoldAllStillBusy
FB009
To wait for a fax machine, enter 1. To cancel your fax and PH_Fax_YouAreInLine
leave a voice message, enter 2.
FB010
To wait for a fax machine, enter 1. To cancel your fax and PH_Fax_YouAreInLine
add to your voice message, enter 2.
FB011
To continue to wait for a fax machine, enter 1. To cancel
your fax and leave a voice message, enter 2.
PH_Fax_YouAreInLine
FB012
To continue to wait for a fax machine, enter 1. To cancel
your fax and add to your voice message, enter 2.
PH_Fax_YouAreInLine
FB013
I'll transfer you to a fax machine now. When you hear the PH_Fax_EnterStart
fax tone, press the start button on your fax machine.
FB014
I'm sorry, I can't receive a fax at this time.
PH_Fax_SystemDown
FB015
I'm sorry, I can't deliver a fax at this time.
PH_Fax_SystemDown
FB016
(Not used in current version.)
(Not used in current version.)
FB017
Fax calls are answered in the order received.
PH_Fax_YouAreInLine
FB018
...or to try another extension, enter pound.
PH_Fax_YouAreInLine
FB019
While you are holding, you may enter 2 to add to your
voice message, or 3 to try another extension at any time.
PH_Fax_HoldOptions
FB020
While you are holding, you may enter 2 to leave a voice
message, or 3 to try another extension at any time.
PH_Fax_HoldOptions
FB021
Remember, you may enter 2 to add to your voice message, PH_Fax_HoldOptions
or 3 to try another extension at any time.
FB022
Remember, you may enter 2 to leave a voice message, or 3 PH_Fax_HoldOptions
to try another extension at any time.
FB023
If you don't want to leave a message, just enter star after
the tone.
PH_Fax_AnnotateFollowup
PH_Opt_ToChangePhoneEtcPlusFax
FB024
If you'd like to wait for a fax machine, say yes. To cancel
your fax and add to your message, remain silent.
PH_Fax_YouAreInLine
FB025
If you'd like to wait for a fax machine, say yes. To cancel
your fax and leave a message, remain silent.
PH_Fax_YouAreInLine
50 – T A B L E • 2
Phrase(s) containing prompt
Prompts and phrase names by prompt number
Doc. No. 8558 - Release 1.0
June 2004
Prompt
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
FB026
To continue to wait for a fax machine, say yes. To cancel
your fax and add to your message, remain silent.
PH_Fax_YouAreInLine
FB027
To continue to wait for a fax machine, say yes. To cancel
your fax and leave a message, remain silent.
PH_Fax_YouAreInLine
FM001
Message delivery. For your work phone, enter 4; home
phone, 5; pager, 6; spare phone, 7; fax machine, 8.
PH_Opt_MessageDelivery
FM002
To change the phone number, enter 4; schedule, 5; delivery PH_Opt_ToChangeThePhoneNumber
mode, 6; fax notification, 7.
FM003
Change delivery to your fax machine?
PH_Dlv_LikeToChangeFaxMachine
FM004
Delivery to your fax machine is...
PH_Dlv_MessageDeliveryIs
FM005
This phone rings to tell you when you have a fax.
PH_Dlv_PhoneNotifiesForFax
FM006
This phone does not ring to tell you when you have a fax. PH_Dlv_PhoneNotifiesForFax
FM007
You have no new faxes.
PH_FaxCk_YouHaveFaxes
FM008
You have one new fax.
PH_FaxCk_YouHaveFaxes
FM009
There is one new fax...
PH_FaxCk_YouHaveVoicelessFaxes
FM010
There are...
PH_FaxCk_YouHaveVoicelessFaxes
FM011
You still have one new fax.
PH_FaxCk_YouStillHaveFaxes
FM012
New faxes. (Trailing)
PH_FaxCk_YouHaveFaxes
PH_FaxCk_YouStillHaveFaxes
FM013
Faxes. (Trailing)
PH_FaxCk_IncludingFaxes
FM014
...including...
PH_FaxCk_IncludingFaxes
FM015
...including one fax.
PH_FaxCk_IncludingFaxes
FM016
...without voice annotation.
PH_FaxCk_YouHaveVoicelessFaxes
FM017
Deliver this fax?
PH_FaxCk_LikeToDeliver
FM018
Deliver these faxes?
PH_FaxCk_LikeToDeliver
FM019
Deliver this fax?
PH_FaxCk_LikeToDeliverThis
FM020
Deliver this fax again?
PH_FaxCk_LikeToRedeliverThis
FM021
Would you like me to deliver this to your usual fax
machine?
PH_FaxCk_LikeToDeliverUsualNum
FM022
To deliver to...
PH_FaxCk_MenuOfferNum
FM023
To deliver to your usual fax machine, enter 1.
PH_FaxCk_MenuOfferUsualNum
FM024
To use a different fax machine, enter 2.
PH_FaxCk_MenuEnterNum
FM025
I'll deliver this fax to your usual fax machine.
PH_FaxCk_HandsFreeOfferUsualNum
FM026
Enter the digits of the fax phone number.
PH_FaxCk_EnterPhoneNum
PH_PTF_EnterFaxNumber
FM027
This fax cannot be delivered, since no phone number has
been specified.
PH_FaxCk_NoPhoneAtAll
FM028
Save this fax as new?
PH_FaxCk_SaveFaxAsNew
FM029
Fax saved as new.
PH_FaxCk_FaxSavedAsNew
FM030
Your fax will be delivered shortly.
PH_FaxCk_ConfirmDelivery
Prompts and phrase names by prompt number
T A B L E • 2 –51
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
FM031
Will be delivered shortly.
PH_FaxCk_ConfirmDelivery
FM032
The fax has this voice annotation...
PH_FaxCk_FirstNextIsAnnotated
FM033
The first fax has this voice annotation...
PH_FaxCk_FirstNextIsAnnotated
FM034
The next fax has this voice annotation...
PH_FaxCk_FirstNextIsAnnotated
FM035
The fax has no voice annotation.
PH_FaxCk_FirstNextNotAnnotated
FM036
The first fax has no voice annotation.
PH_FaxCk_FirstNextNotAnnotated
FM037
The next fax has no voice annotation.
PH_FaxCk_FirstNextNotAnnotated
FM038
Fax arrived...
PH_FaxCk_ArrivedAt
FM039
Fax attempted...
PH_FaxCk_AttemptedAt
FM040
This fax is already being delivered.
PH_FaxCk_DeliveryInProgress
FM041
This fax has already been delivered.
PH_FaxCk_AlreadyDelivered
FM042
No fax to deliver.
PH_FaxCk_NoFaxToDeliver
FM043
Error receiving a fax.
(Not used in current version.)
FM044
Error during a fax.
(Not used in current version.)
FM045
Your fax box has an urgent message.
PH_FaxCk_YourFaxBox
FM046
Your fax box has a message.
PH_FaxCk_YourFaxBox
FM047
Your fax box...
PH_FaxCk_YourFaxBox
FM048
Archive this fax?
PH_FaxCk_SaveFaxAsOld
FM049
Fax archived.
PH_FaxCk_FaxSavedAsOld
FM050
This fax has never been delivered.
PH_FaxCk_FaxNeverDelivered
FM051
The first fax could not be automatically delivered.
PH_FaxCk_AutodeliverFailed
FM052
The next fax could not be automatically delivered.
PH_FaxCk_AutodeliverFailed
FM053
The fax could not be automatically delivered.
PH_FaxCk_AutodeliverFailed
FM054
To change the phone number, enter 4; to change the
schedule, 5.
PH_Fax_ChangeFaxPhoneMenu
FM055
The caller chose not to hold for a fax port.
PH_FaxCk_CallerDidntHold
FM056
...but, all fax ports were busy.
PH_FaxCk_CallerCouldntHold
FM057
Please see your system manager if you need more
information about why this fax couldn't be received.
PH_FaxCk_SysFailedReceiving
FM058
The fax...
PH_FaxCk_FirstNextNotAnnotated
PH_FaxCk_ArrivedAt
FM059
The first fax...
PH_FaxCk_FirstNextNotAnnotated
FM060
The next fax...
PH_FaxCk_FirstNextNotAnnotated
FM061
A fax delivery you requested was incomplete. You
requested the delivery...
PH_FaxCk_CouldntDeliver
FM062
...requested...
(Not used in current version.)
FM063
This does not appear to be a fax machine.
PH_FaxCk_NotFaxMachine
FM064
The greeting your fax callers hear is currently...
PH_Sub_YourGreetingIs
FM065
Your fax greeting is...
PH_Sub_YourGreetingIs
52 – T A B L E • 2
Prompts and phrase names by prompt number
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
FM066
To hear current greeting, enter 4; switch greeting, 5; edit
standard greeting, 6; edit alternate greeting, 7; edit busy
greeting, 8; edit fax greeting, 9.
PH_Opt_ToHearCurrentGreetingWithFax
FM067
Cannot delete this fax right now.
PH_FaxCk_CannotDeleteFax
FM068
...arrived...
PH_FaxCk_ArrivedAt
FM069
The fax greeting is...
PH_Sub_YourGreetingIs
FM070
Make sure the phone number is correct and that you're
sending to a group 3 fax machine.
(Not used in current version.)
FM071
...new faxes...
PH_FaxCk_YouHaveVoicelessFaxes
FM072
...faxes...
PH_FaxCk_ConfirmDelivery
FM073
Save these faxes as new?
PH_FaxCk_SaveFaxAsNew
FM074
This message cannot be redirected.
PH_FaxCk_NoRedirect
FM075
In addition to voice messages, outside callers may leave
you faxes by entering your fax extension. Your fax
extension is...
PH_Sub_YourFaxBoxIs
FM076
For a different fax machine...
PH_FaxCk_EnterPhoneNum
FM077
Your fax box. (Trailing)
PH_FaxCk_YourFaxBoxTrail
FM078
Fax deleted.
PH_FaxCk_FaxDeleted
FM079
This fax has never been delivered. Would you still like to PH_Chk_FaxNeverDeliveredDelete
delete it?
FM080
I cannot delete this fax right now.
PH_Chk_ICannotDeleteFax
FM081
A fax you sent could not be transmitted.
PH_PTF_CannotTransmit
FM082
You sent the fax...
PH_PTF_CannotTransmit
FM083
Send this fax again?
PH_PTF_AskResend
FM084
To send to...
PH_PTF_ToSendToOfferNum
FM085
To change the number, enter 2.
PH_PTF_ToSendToDifferent
FM086
The fax will be sent shortly.
PH_PTF_WillBeSent
FX001
To select a document, enter its number at any time during PH_Fax_RequestDoc
this message.
FX002
To select another document, enter its number now.
FX003
If you don't know the number and would like to hear a list PH_Fax_HearList
of available documents, enter # now. <1 second of
silence>
FX004
Thank you for calling, your fax will arrive shortly.
PH_Fax_ArriveShortly
FX005
I am not able to send your fax at this time.
PH_Fax_ArriveShortly
FX006
If you need further assistance, enter # now. Thank you and PH_Fax_SayBye
good-bye.
FX007
I'm sorry, the document you requested is not available at
this time.
PH_Fax_FaxNotAvailable
FX008
I'm sorry...
PH_Fax_NumberNotValid
FX009
I'm sorry, document...
PH_Fax_SorryDocument
Prompts and phrase names by prompt number
PH_Fax_RequestDoc
T A B L E • 2 –53
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
FX010
...is not available at this time.
PH_Fax_NumberIsNotAvailable
FX011
You have selected...
PH_Fax_YouSelected
FX012
You have selected document...
PH_Fax_YouSelected
FX013
To confirm this selection enter 1, to cancel it enter 2.
PH_Fax_YouSelected
FX014
Selection canceled.
PH_Fax_ConfirmedCancelled
FX015
<2 seconds of silence>
(Not used in current version.)
FX016
You have selected the maximum number of documents
allowed.
PH_Fax_RequestedMaximum
FX017
...for...
PH_Fax_ForNameEnterNumber
FX018
...enter...
PH_Fax_ForNameEnterNumber
FX019
Please enter the area code and phone number of your fax
machine.
PH_Fax_EnterFaxNumber
FX020
Please enter the complete phone number of your fax
machine.
PH_Fax_EnterFaxNumber
FX021
Your fax will be sent to...
PH_Fax_DocWillBeSentTo
PH_PTF_YourFaxWillBeSentTo
FX022
If this is correct, enter 1; to change it, enter 2.
PH_Fax_DocWillBeSentTo
PH_Fax_AddressedTo
FX023
Is not a valid area code and phone number.
PH_Fax_NumberNotValid
FX024
Is a toll call which is not permitted.
PH_Fax_NumberNotValid
FX025
If you would like your extension number to appear on the PH_Fax_LikeExtension
cover sheet, enter it now. Otherwise, the cover sheet will
remain unaddressed.
FX026
Your fax will be addressed to the person at extension...
PH_Fax_AddressedTo
FX027
Selection confirmed.
PH_Fax_ConfirmedCancelled
FX028
When you're finished selecting documents, enter star.
PH_Fax_RequestDoc
FX029
<5 seconds of silence> Okay, I'll fax the documents you've PH_Fax_RequestDoc
selected.
FX030
Otherwise, I'll list the available documents now.
GI001
To help process this call, please enter your complete phone PH_Box_GatherPhoneNumber
number.
GI002
To help process this call, please enter your account code.
PH_Box_GatherAccountNumber
GI003
You have entered...
PH_Box_YouEntered
GI004
To confirm, enter 1; to try again, enter 2.
PH_Box_YouEntered
GI005
To help process this call, please enter your 10-digit phone (Not used in current version.)
number.
GI006
To help process this call, please enter your account code.
(Not used in current version.)
GL001
<Half-second of silence>
PH_FaxCk_NoDeliveryOffer
PH_SysMgr_ReadNumber
GL002
<1 second of silence>
PH_Dir_GroupName
PH_Dir_EndOfGroup
PH_Dir_ToStartHearAgain
54 – T A B L E • 2
Prompts and phrase names by prompt number
Doc. No. 8558 - Release 1.0
June 2004
PH_Fax_HearList
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
GL003
<3 seconds of silence>
PH_Dir_EndPause
PH_Fax_ShortHoldPhrase
GL004
For Q, enter 7; for Z, enter 9.
PH_Dir_PleaseEnterLetters
PH_Leave_AskForName
PH_Sub_EnterFirst3Letters
PH_Sub_DoesNotKnowExtension
PH_Sub_ExitOrAskForExt
PH_Group_AddMemberbyName
PH_Group_DelMemberbyName
PH_Group_EnterFirst3Letters
PH_Group_ContAddMemberbyName
PH_Group_ContDelMemberbyName
PH_Net_Lv_AskForNameAtNode
PH_Net_Grp_AskForNameAtNode
PH_Dir_PleaseSayLetters
GL005
Or enter pound pound to select the extension number.
PH_Leave_AskForName
PH_Group_AddMemberbyName
PH_Group_DelMemberbyName
PH_Sub_ExitOrAskForExt
GL006
Enter 1 for Yes or 2 for No.
PH_Sub_WouldYouLikeToChange
PH_Sub_WouldYouLikeToDeleteCode
PH_Sub_LikeToSetSecurityCode
PH_Sub_CanHaveTwoGreetings
GL007
On.
PH_Dlv_MessageDeliveryIs
PH_Dlv_UrgentDeliveryIs
PH_Sub_ListingInDirectoryIsNow
PH_Sub_TransferToExtensionIs
PH_Sub_ScreeningToExtensionIs
PH_Sub_HoldingToExtensionIs
PH_SysMgr_AnnounceIsOffOrOn
GL008
Off.
PH_Dlv_MessageDeliveryIs
PH_Dlv_UrgentDeliveryIs
PH_Sub_ListingInDirectoryIsNow
PH_Sub_TransferToExtensionIs
PH_Sub_ScreeningToExtensionIs
PH_Sub_HoldingToExtensionIs
PH_SysMgr_AnnounceIsOffOrOn
GL009
Shall I turn it on?
PH_Dlv_LeaveTurnOn
PH_Sub_ListingInDirectoryIsNow
PH_Sub_TransferToExtensionIs
PH_Sub_ScreeningToExtensionIs
PH_Sub_HoldingToExtensionIs
PH_SysMgr_AnnounceIsOffOrOn
GL010
Shall I leave it on?
PH_Dlv_LeaveTurnOn
PH_Sub_ListingInDirectoryIsNow
PH_Sub_TransferToExtensionIs
PH_Sub_ScreeningToExtensionIs
PH_Sub_HoldingToExtensionIs
PH_SysMgr_AnnounceIsOffOrOn
GL011
The voicemail system is running low on recording space. PH_Sub_LowOnSpace
Please delete all unnecessary messages.
Prompts and phrase names by prompt number
T A B L E • 2 –55
Xen Mail CTI Conversation Guide
Prompt text by prompt number
Phrase(s) containing prompt
GL012
I'm sorry, I can't take a message now, but thanks for
calling.
PH_Box_SorryCantTakeMessage
GL013
I'm sorry, I'm out of message space and can't record any
more.
PH_Rec_OutOfSpace
GL014
I'm sorry, I can't presently access...
PH_Chk_CantAccess
PH_Leave_SorryCantAccess
PH_Sub_CantAccessSetupOptions
GL015
I'm sorry, I can't talk to you now; please call back.
PH_Box_SorryCantTalkNow
GL016
An interruption has occurred. To continue, enter 1.
PH_Rec_DialtoneDetected
GL017
To exit, enter star.
PH_Group_AddMemberbyName
PH_Group_DelMemberbyName
PH_Group_ToExitEnterStar
PH_HvmAdm_EnterExtension
PH_Group_AddMemberbyExt
PH_Group_DelMemberbyExt
PH_Group_ContAddMemberbyName
PH_Group_ContDelMemberbyName
PH_Group_ContAddMemberbyExt
PH_Group_ContDelMemberbyExt
PH_Net_Grp_AskForNodeNumber
PH_Net_Grp_AskForExtAtNode
PH_Net_Grp_AskForNameAtNode
PH_SBOwn_LikeToResetBox
PH_Sub_EditMsgYesNoMenu
PH_Sub_EnterFirst3Letters
GL018
Deleted.
PH_Group_AddedorDeleted
GL019
Enter any digit to continue.
PH_Rec_EnterTTToContinue
PH_Pause_EnterTT
GL020
This option is not available. Please see your system
manager if you need more information.
PH_Sub_ThisOptionIsNotAvailable
PH_Spdl_OptionNotAvailable
GL021
<1 millisecond of silence>
PH_Leave_Beep
PH_Fax_AnnotateFollowup
PH_SysMgr_WillRecordItNowBeep
GL022
<Tone> (for transfer and record announce)
PH_Xfer_Announce
GL023
<Half second of silence>
PH_Chk_ReviewDelay
GL024
Please try again later.
PH_Sub_CantAccessSetupOptions
Doc. No. 8558 - Release 1.0
June 2004
Prompt
56 – T A B L E • 2
Prompts and phrase names by prompt number
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
GL025
When you're finished, enter star.
PH_Box_PleaseEnterCallback
PH_Dlv_EnterStartTime
PH_Dlv_EnterStopTime
PH_Dlv_EnterActiveDays
PH_Sub_StateYourNameAtTheBeep
PH_Sub_ChooseACodeWillNotForget
PH_Sub_EnterSecurityCode
PH_Sub_OneWayPeopleKnow
PH_Sub_EnterNewPhoneNumber
PH_Spdl_EnterTime
PH_Opt_ToHearMessageEnter4
PH_Opt_ToHearMessageNotHeard
PH_Opt_ForUrgentEnter4
PH_Group_RecordGroupName
PH_Fax_EnterFaxNumber
PH_Net_EnterExt
PH_Box_GatherPhoneNumber
PH_Box_GatherAccountNumber
PH_Sub_EnterSecurityCodeNow
PH_Sub_WillHaveTwoGreetings
PH_Sub_WillHaveSameGreeting
PH_Sub_RecordBusyGreeting
PH_Sub_RecordPersonalGreeting
PH_SysMgr_EnterFaxExtension
GL026
Otherwise, I'll send your message now.
PH_Opt_ForUrgentEnter4
GL027
Otherwise, just enter star.
PH_HvmAdm_EnterToReset
GL030
To try again, enter pound.
(Not used in current version.)
GL031
To reply, enter 1; for no reply, enter 2.
(Not used in current version.)
GL032
To rerecord, enter pound.
PH_Box_FirstEditMenu
PH_Box_NextEditMenu
PH_Sub_EditMsgYesNoMenu
GR001
This person is already a member.
PH_Group_ThisPersonIsAMember
GR002
Not entered. The group cannot be added without a group
name.
PH_Group_NotEnteredNeedsName
GR003
Not entered. The group number will not be changed.
PH_Group_NotEnteredNeedsName
GR004
Not recorded. The group cannot be added without a
recorded name.
PH_Group_TheVoiceNameIs
GR005
Not entered. The group cannot be added without a group
number.
PH_Group_NotEnteredNeedsName
GR006
Not entered. The group's spelled name will not be
changed.
PH_Group_NotEnteredNeedsName
GR007
Can others send a message to this group?
PH_Group_CanOtherSendToThis
GR008
Do you want to change the group number?
PH_Group_ChangeNameorNumber
GR009
Do you want to change the group's spelled name?
PH_Group_ChangeNameorNumber
GR010
Do you want to change the group's recorded name?
PH_Group_ChangeRecordedName
GR011
Do you want to delete this member?
PH_Group_ConfirmorDelete
GR012
I'm sorry, I cannot presently change this group.
PH_Group_SorryCantChangeGroup
Prompts and phrase names by prompt number
T A B L E • 2 –57
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
GR013
Group number...
PH_Group_Number
PH_Group_NumberConflicts
PH_Group_NameAndOrNumber
PH_Group_GroupNumber
PH_FaxCk_ArrivedAt
PH_Net_GroupNumberAtNode
GR014
Added.
PH_Grou p_AddedorDeleted
PH_Group_MemberAddedOrNot
GR015
...has the following members...
PH_Group_HasTheFollowingMembers
GR016
Please enter the first three letters of the group's name.
PH_Group_EnterFirst3Letters
GR017
Please enter the group number.
(Not used in current version.)
GR018
Please enter the three digits of the group number.
(Not used in current version.)
GR019
At the tone, state the name of the group.
PH_Group_RecordGroupName
GR020
Are you sure you want to delete...
PH_Group_SureYouWantToDelete
GR021
Private group created. Ready to add the first member to
this group.
PH_Group_Created
GR022
Open group created. Ready to add the first member to this PH_Group_Created
group.
GR023
Open group...
PH_Group_OpenLocalNameAndOrNumber
GR024
Conflicts with an existing group number. Would you like
to choose another group number?
PH_Group_NumberConflicts
GR025
The following groups exist...
PH_Group_TheseExist
GR026
The group number is...
PH_Group_TheNumberIs
GR027
The group's voice name is...
PH_Group_TheVoiceNameIs
GR028
The numbers corresponding to the first three letters of the PH_Group_TheNumberIs
group's name are...
GR029
There are no matches to the group number you entered.
PH_Group_NoMatches
GR030
There are no further matches to the group number you
entered.
PH_Leave_NoSuchExtensionOrName
PH_Group_NoMatches
GR031
There are no matches to the three letters you entered.
PH_Group_NoMatches
PH_Group_NoMoreMatches
GR032
There are no groups.
PH_Group_ThereAreNoGroups
GR033
Would you like to add members to this group?
PH_Group_LikeToAddToThisGroup
GR034
Would you like to add members to this group list?
PH_Group_LikeToAddMembers
GR035
Would you like to change the name of this group?
PH_Group_LikeToChangeName
GR036
This group has no members.
PH_Group_NoMembers
GR037
There are no matches to that extension number.
PH_Group_NoMoreMatches
GR038
Would you like to change this?
PH_Group_LikeToChangeThis
GR039
Would you like to change your groups?
PH_Sub_LikeToChangeGroups
GR040
Would you like to continue with group maintenance?
PH_Group_LikeToContinueMaint
GR041
Would you like to create a new group?
PH_Group_LikeToCreateNewGroup
58 – T A B L E • 2
Prompts and phrase names by prompt number
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
GR042
Would you like to delete a group?
PH_Group_LikeToDeleteAGroup
GR043
Would you like to delete another group?
PH_Group_LikeToDeleteAnother
GR044
Would you like to delete members from this group?
PH_Group_LikeToDeleteFromThis
GR045
Would you like to create another group?
PH_Group_LikeToAddAnother
GR046
Would you like to delete members from this group list?
PH_Group_LikeToDeleteMembers
GR047
Would you like to edit a group?
PH_Group_LikeToEditAGroup
GR048
Would you like to list all your groups?
PH_Group_LikeToListAllGroups
GR049
Would you like to list members of this group?
PH_Group_LikeToListMembers
GR050
Would you like to edit another group?
PH_Group_LikeToEditAnother
GR051
Would you like to make any more changes to this group? PH_Group_LikeToChangeMore
GR052
Would you like to make changes to another group?
(Not used in current version.)
GR053
Would you like to record a message for this group now?
PH_Group_RecordMessageNow
GR054
Would you like to review the list of your groups?
PH_Group_ReviewListofGroups
GR055
Would you like to review this list?
PH_Group_LikeToReviewList
GR056
To add a member...
PH_Group_AddMemberbyName
PH_Group_AddMemberbyExt
GR057
To delete a member...
PH_Group_DelMemberbyName
PH_Group_DelMemberbyExt
GR058
To add another member...
PH_Group_ContAddMemberbyName
PH_Group_ContAddMemberbyExt
GR059
To delete another member...
PH_Group_ContDelMemberbyName
GR060
(Not used in current version.)
(Not used in current version.)
GR061
Please enter the three digits of the group number.
PH_Leave_AskForGroupNumber
PH_Group_EnterGroupNumber
GR062
Is number...
PH_Group_NameAndOrNumber
GR063
Open Group number...
PH_Group_OpenLocalNameAndOrNumber
GR064
A message to this group is still being copied. Continue
editing this group?
PH_Group_ContinueEditGroup
GR065
To add this subscriber, you must turn off dispatch
distribution for this group. Groups with dispatch
distribution can only have members at the local site.
PH_Group_AddTurnOffDispatch
GR066
To add this subscriber, you must make this a local access
group. However, local access groups cannot be used by
remote sites.
PH_Group_AddChangeToLocalAccess
GR067
Add the subscriber and change the group?
PH_Group_AddChangeToLocalAccess
PH_Group_AddTurnOffDispatch
GR068
Group changed.
PH_Group_MemberAddedOrNot
GR069
Member not added.
PH_Group_MemberAddedOrNot
GR070
Can subscribers at other sites send messages to this group? PH_Group_CanRemoteSendToThis
GR071
Local access group created. Ready to add the first member PH_Group_Created
to this group.
Prompts and phrase names by prompt number
T A B L E • 2 –59
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
GR072
Local access group...
PH_Group_OpenLocalNameAndOrNumber
HD001
I'm sorry, all lines are busy.
PH_Hold_AllStillBusy
HD002
I'm sorry, all lines are still busy.
PH_Hold_AllStillBusy
HD003
...is still on the phone...
PH_Hold_NameStillBusy
HD004
Calls are answered in the order received.
PH_Hold_YouAreInLine
HD005
If you'd like to hold, enter 1; to leave a message, enter 2.
PH_Hold_YouAreInLine
PH_Box_OfferReqHold
HD006
To continue to hold, enter 1; to leave a message, 2; to try
another extension, 3. You must enter a digit to remain
connected.
PH_Hold_YouAreInLine
HD007
I will attempt to put you through; please stay on the line.
PH_Hold_AttemptPutYou
HD008
While you are holding, you may enter 2 to leave a
message, or 3 to try another extension at any time.
PH_Hold_HoldOptions
HD009
Remember, you may enter 2 to leave a message, or 3 to try PH_Hold_HoldOptions
another extension at any time.
HD010
You are first in line.
PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
HD011
You are second in line.
PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
HD012
You are third in line.
PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
HD013
You are fourth in line.
PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
HD014
You are fifth in line.
PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
HD015
You are sixth in line.
PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
HD016
You are seventh in line
PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
HD017
You are eighth in line.
PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
HD018
You are ninth in line.
PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
HD019
You are tenth in line.
PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
HD020
There are over 10 calls holding ahead of you.
PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
HD021
And I have too many lines holding already.
PH_Hold_TooMany
HD022
I'm sorry the line is no longer busy, but now it doesn't
answer.
PH_Hold_NoLongerBusy
HD023
<Hold music 0>
PH_Hold_HoldMusic
HD024
<Hold music 1>
PH_Hold_HoldMusic
HD025
<Hold music 2>
PH_Hold_HoldMusic
60 – T A B L E • 2
Prompts and phrase names by prompt number
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
HD026
<Hold music 3>
PH_Hold_HoldMusic
HD027
<Hold music 4>
PH_Hold_HoldMusic
HD028
<Hold music 5>
PH_Hold_HoldMusic
HD029
<Hold music 6>
PH_Hold_HoldMusic
HD030
<Hold music 7>
PH_Hold_HoldMusic
HD031
<Hold music 8>
PH_Hold_HoldMusic
HD032
<Hold music 9>
PH_Hold_HoldMusic
HD033
If you'd like to hold, please say yes; to leave a message,
remain silent.
PH_Hold_YouAreInLine
HD034
To continue to hold, please say yes; to stop holding,
remain silent.
PH_Hold_YouAreInLine
IN001
To play a message, press the one-touch key. To look
PH_OAI_SelectMessage
through your message list, press the Next or Previous key.
IN002
Press pause to continue pausing or resume to continue
playing.
MB001
I'm sorry, I did not hear your selection. Please reenter your PH_Box_BadIDorPassword
selection now.
MB002
I'm sorry, the security code you entered isn't correct.
PH_Box_BadIDorPassword
MB003
...is not available right now.
PH_Box_IsGone
PH_Box_NameIsGone
MB004
...is out today.
PH_Box_IsGone
PH_Box_NameIsGone
MB005
...is on the phone now.
PH_Box_IsGone
PH_Box_NameIsGone
PH_Hold_NameStillBusy
MB006
I'll record your message at the tone. When you are
finished, hang up or stay on the line for further options.
PH_Box_WillRecordMessageNow
MB007
If you need further assistance, enter pound now. Thank
you and goodbye.
PH_Box_Goodbye
MB008
If you'd like to leave a message, I'll record it now.
PH_Box_WillRecordMessageNow
PH_Box_WillTakeMessageBeep
MB009
Please hold on while I try that extension.
PH_Xfer_HoldOn
MB010
Call for...
PH_Xfer_CallForName
PH_Xfer_CallForExt
MB011
Who may I say is calling?
PH_Xfer_WhomIsCalling
MB012
Call from...
PH_Xfer_CallFrom
MB013
Enter 1 to take the call, or enter 2 and I'll take a message.
PH_Xfer_Confirm
MB014
I'm sorry, maximum recording time was exceeded.
PH_Box_FirstEditMenu
PH_Box_MaxRecordingTimeExceeded
MB015
Box number...
PH_Chk_BoxNo
PH_Fax_Greet
PH_SysMgr_ChangeBoxGreetings
Prompts and phrase names by prompt number
PH_OAI_PlayPause
T A B L E • 2 –61
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
MB016
Thank you, and goodbye.
PH_Box_VoiceDetectBoxGoodbye
PH_Box_Goodbye
MB017
The person you are trying to reach...
PH_Box_NameIsGone
PH_Hold_NameStillBusy
PH_Box_ClientNowAvail
PH_Box_ClientWantsYouToHold
PH_Box_RoutedByClient
PH_Box_RoutedByClientChoices
PH_Box_GreetingIntro
MB018
Call transferred...
PH_Chk_TransferredToFax
MB019
Please state who should receive this fax and what it's
about.
PH_Fax_AnnotatePublic
MB020
Please hold on while I try the fax machine. Remember,
press the start button when you hear the tone.
PH_Xfer_HoldOn
MB021
If you'd like to listen to your message enter 2.
PH_Box_FirstEditMenu
MB022
I'll record your message at the tone. When you are
finished, please stay on the line to be transferred to a fax
machine.
PH_Fax_AnnotateFollowup
MB024
Please hold while I page…
PH_Box_PleaseWaitForPage
MB025
Please pickup...
PH_Box_PleasePickup
MB026
All page ports are busy now.
PH_Box_AllPagePortsBusyNow
MB027
...did not answer the page
PH_Box_DidNotAnswerPage
MB028
I'm sorry, I cannot page now.
PH_Box_CanNotPageNow
MB029
Please enter a number where your call can be returned.
PH_Box_PleaseEnterCallback
MB030
…has been paged
PH_Box_HasBeenPaged
MB031
Please wait while I transfer you to the pager service.
PH_Box_TransferToPagerService
MB032
You have a call on…
PH_Box_PleasePickUp
ME001
To check new messages, enter 4; leave messages, 5;
review old messages, 6; setup options, 7.
PH_Opt_ToCheckNewMessages
PH_SM_Opt_ToCheckNewMessages
ME002
To hear new messages, enter 4; leave messages, 5; review PH_Opt_NewMessages
old messages, 6; setup options, 7.
PH_SM_Opt_NewMessages
ME003
There are no new messages. To leave messages, enter 5;
review old messages, 6; setup options, 7.
ME004
There are no new messages. To hear return receipts, enter PH_Opt_NoNewHearReceipts
PH_SM_Opt_NoNewHearReceipts
4; leave messages, 5; review old messages, 6; setup
options, 7.
ME005
To hear return receipts, enter 4; leave messages, 5; review PH_Opt_HearReceipts
old messages, 6; setup options, 7.
PH_SM_Opt_HearReceipts
ME006
To leave messages, enter 5; review old messages, 6; setup PH_Opt_LeaveMessages
options, 7.
PH_SM_Opt_LeaveMessages
ME007
Message delivery. For your work phone, enter 4; home
phone, 5; pager, 6; spare phone, 7.
ME008
To change the phone number, enter 4; schedule, 5; delivery PH_Opt_ToChangeThePhoneNumber
mode, 6.
PH_Opt_ToChangePhoneEtcPlusFax
62 – T A B L E • 2
PH_Opt_MessageDelivery
Prompts and phrase names by prompt number
Doc. No. 8558 - Release 1.0
June 2004
PH_Opt_NoNewLeaveMessages
PH_SM_Opt_NoNewLeaveMessages
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
ME009
For greetings, enter 4; groups, 5; transfer or delivery, 6;
personal options, 7.
PH_Opt_ForGreetingsEnter4
ME010
To hear current greeting, enter 4; switch greeting, 5; edit
standard greeting, 6; edit alternate greeting, 7; edit busy
greeting, 8.
PH_Opt_ToHearCurrentGreeting
ME012
For urgent, enter 4; private, 5; return receipt, 6; future
delivery, 7.
PH_Opt_ForUrgentEnter4
ME013
To hear this message, enter 4; cancel, 5; change special
delivery, 6.
PH_Opt_ToHearMessageEnter4
ME014
To hear this message, enter 4; cancel, 5; change special
delivery, 6; list who has not heard it, 7.
PH_Opt_ToHearMessageNotHeard
ME015
To change transfer number, enter 4; call screening, 5; call PH_Opt_ToChangeTransferNumber
holding, 6.
ME016
For transfer options, enter 4; for delivery options, enter 5. PH_Opt_ForTransferOptionsEnter
ME017
Main menu.
ME018
Remember, for the main menu, enter star; to move back a PH_Sub_HelloOwner
menu, enter pound.
ME019
To add members, enter 4; delete members, 5; list members, PH_Opt_ToAddMembersEnter4
6; change group name, 7.
ME020
To create a group, enter 4; edit a group, 5; list groups, 6;
delete a group, 7.
PH_Opt_ToCreateAGroupEnter4
ME021
For voice messages, enter 4; fax totals, 5; e-mail, 6.
PH_Chk_MessageCategoryMenu
ME022
To reply, enter 4; check next, 5; delete, 6; archive, 7; time- PH_Chk_MAM_Subscriber_New
stamp, 8; redirect, 9; save as new, 0.
ME023
To reply, enter 4; check next, 5; delete, 6; archive, 7; time- PH_Chk_MAM_Subscriber_Old
stamp, 8; redirect, 9.
ME024
To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; PH_Chk_MAM_Box_New
redirect, 9; save as new, 0.
ME025
To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; PH_Chk_MAM_Box_Old
redirect, 9.
ME026
To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; PH_Chk_MAM_FaxMsg_Fax_New
deliver fax, 9; save as new, 0.
ME027
To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; PH_Chk_MAM_FaxMsg_NoFax_New
save as new, 0.
ME028
To resend, enter 4, check next, 5; delete, 6; archive, 7;
time-stamp, 8; redirect, 9; save as new, 0.
ME029
To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; PH_Chk_MAM_VMNet_NotResendable
redirect, 9; save as new, 0.
ME030
To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; PH_Chk_MAM_FaxMsg_Fax_Old
deliver fax, 9.
ME031
To check next, enter 5; delete, 6; archive, 7; time-stamp, 8. PH_Chk_MAM_FaxMsg_NoFax_Old
ME032
To resend, enter 4; check next, 5; delete, 6; archive, 7;
time-stamp, 8; redirect, 9.
Prompts and phrase names by prompt number
PH_Sub_MainMenu
PH_Chk_MAM_VMNet_ResendableNew
PH_Chk_MAM_VMNet_ResendableOld
PH_Chk_MAM_VMNet_ResendableOld
T A B L E • 2 –63
Xen Mail CTI Conversation Guide
Prompt text by prompt number
ME033
To check next, enter 5; delete, 6; archive, 7; timestamp, 8; PH_Chk_MAM_FaxMsg_FaxNoVoice_New
deliver fax, 9; save as new, 0.
ME034
To check next, enter 5; delete, 6; archive, 7; timestamp, 8; PH_Chk_MAM_FaxMsg_FaxNoVoice_Old
deliver fax, 9.
ME035
Repeat message, pound.
PH_Chk_MAM_Subscriber_New
PH_Chk_MAM_Subscriber_Old
PH_Chk_MAM_Box_New
PH_Chk_MAM_Box_Old
PH_Chk_MAM_FaxMsg_Fax_New
PH_Chk_MAM_FaxMsg_NoFax_New
PH_Chk_MAM_VMNet_ResendableNew
PH_Chk_MAM_VMNet_NotResendable
PH_Chk_MAM_FaxMsg_Fax_Old
PH_Chk_MAM_FaxMsg_NoFax_Old
PH_Chk_MAM_VMNet_ResendableOld
NM001
1 (Trailing)
SUBPH_NumberTrailing
NM002
2 (Trailing)
SUBPH_NumberTrailing
NM003
3 (Trailing)
SUBPH_NumberTrailing
NM004
4 (Trailing)
SUBPH_NumberTrailing
NM005
5 (Trailing)
SUBPH_NumberTrailing
NM006
6 (Trailing)
SUBPH_NumberTrailing
NM007
7 (Trailing)
SUBPH_NumberTrailing
NM008
8 (Trailing)
SUBPH_NumberTrailing
NM009
9 (Trailing)
SUBPH_NumberTrailing
NM010
10 (Trailing)
SUBPH_NumberTrailing
NM011
11 (Trailing)
SUBPH_NumberTrailing
NM012
12 (Trailing)
SUBPH_NumberTrailing
NM013
13 (Trailing)
SUBPH_NumberTrailing
NM014
14 (Trailing)
SUBPH_NumberTrailing
NM015
15 (Trailing)
SUBPH_NumberTrailing
NM016
16 (Trailing)
SUBPH_NumberTrailing
NM017
17 (Trailing)
SUBPH_NumberTrailing
NM018
18 (Trailing)
SUBPH_NumberTrailing
NM019
19 (Trailing)
SUBPH_NumberTrailing
NM020
20 (Trailing)
SUBPH_NumberTrailing
NM021
21 (Trailing)
SUBPH_NumberTrailing
NM022
22 (Trailing)
SUBPH_NumberTrailing
NM023
23 (Trailing)
SUBPH_NumberTrailing
NM024
24 (Trailing)
SUBPH_NumberTrailing
NM025
25 (Trailing)
SUBPH_NumberTrailing
NM026
26 (Trailing)
SUBPH_NumberTrailing
64 – T A B L E • 2
Phrase(s) containing prompt
Prompts and phrase names by prompt number
Doc. No. 8558 - Release 1.0
June 2004
Prompt
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
NM027
27 (Trailing)
SUBPH_NumberTrailing
NM028
28 (Trailing)
SUBPH_NumberTrailing
NM029
29 (Trailing)
SUBPH_NumberTrailing
NM030
30 (Trailing)
SUBPH_NumberTrailing
NM031
31 (Trailing)
SUBPH_NumberTrailing
NM032
32 (Trailing)
SUBPH_NumberTrailing
NM033
33 (Trailing)
SUBPH_NumberTrailing
NM034
34 (Trailing)
SUBPH_NumberTrailing
NM035
35 (Trailing)
SUBPH_NumberTrailing
NM036
36 (Trailing)
SUBPH_NumberTrailing
NM037
37 (Trailing)
SUBPH_NumberTrailing
NM038
38 (Trailing)
SUBPH_NumberTrailing
NM039
39 (Trailing)
SUBPH_NumberTrailing
NM040
40 (Trailing)
SUBPH_NumberTrailing
NM041
41 (Trailing)
SUBPH_NumberTrailing
NM042
42 (Trailing)
SUBPH_NumberTrailing
NM043
43 (Trailing)
SUBPH_NumberTrailing
SUBPH_NumberString2
NM044
44 (Trailing)
SUBPH_NumberTrailing
NM045
45 (Trailing)
SUBPH_NumberTrailing
NM046
46 (Trailing)
SUBPH_NumberTrailing
NM047
47 (Trailing)
SUBPH_NumberTrailing
NM048
48 (Trailing)
SUBPH_NumberTrailing
NM049
49 (Trailing)
SUBPH_NumberTrailing
NM050
50 (Trailing)
SUBPH_NumberTrailing
NM051
51 (Trailing)
SUBPH_NumberTrailing
NM052
52 (Trailing)
SUBPH_NumberTrailing
NM053
53 (Trailing)
SUBPH_NumberTrailing
NM054
54 (Trailing)
SUBPH_NumberTrailing
NM055
55 (Trailing)
SUBPH_NumberTrailing
NM056
56 (Trailing)
SUBPH_NumberTrailing
NM057
57 (Trailing)
SUBPH_NumberTrailing
NM058
58 (Trailing)
SUBPH_NumberTrailing
NM059
59 (Trailing)
SUBPH_NumberTrailing
NM060
60 (Trailing)
SUBPH_NumberTrailing
NM061
61 (Trailing)
SUBPH_NumberTrailing
NM062
62 (Trailing)
SUBPH_NumberTrailing
NM063
63 (Trailing)
SUBPH_NumberTrailing
Prompts and phrase names by prompt number
T A B L E • 2 –65
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
NM064
64 (Trailing)
SUBPH_NumberTrailing
NM065
65 (Trailing)
SUBPH_NumberTrailing
NM066
66 (Trailing)
SUBPH_NumberTrailing
NM067
67 (Trailing)
SUBPH_NumberTrailing
NM068
68 (Trailing)
SUBPH_NumberTrailing
NM069
69 (Trailing)
SUBPH_NumberTrailing
NM070
70 (Trailing)
SUBPH_NumberTrailing
NM071
71 (Trailing)
SUBPH_NumberTrailing
NM072
72 (Trailing)
SUBPH_NumberTrailing
NM073
73 (Trailing)
SUBPH_NumberTrailing
NM074
74 (Trailing)
SUBPH_NumberTrailing
NM075
75 (Trailing)
SUBPH_NumberTrailing
NM076
76 (Trailing)
SUBPH_NumberTrailing
NM077
77 (Trailing)
SUBPH_NumberTrailing
NM078
78 (Trailing)
SUBPH_NumberTrailing
NM079
79 (Trailing)
SUBPH_NumberTrailing
NM080
80 (Trailing)
SUBPH_NumberTrailing
NM081
81 (Trailing)
SUBPH_NumberTrailing
NM082
82 (Trailing)
SUBPH_NumberTrailing
NM083
83 (Trailing)
SUBPH_NumberTrailing
NM084
84 (Trailing)
SUBPH_NumberTrailing
NM085
85 (Trailing)
SUBPH_NumberTrailing
NM086
86 (Trailing)
SUBPH_NumberTrailing
NM087
87 (Trailing)
SUBPH_NumberTrailing
NM088
88 (Trailing)
SUBPH_NumberTrailing
NM089
89 (Trailing)
SUBPH_NumberTrailing
NM090
90 (Trailing)
SUBPH_NumberTrailing
NM091
91 (Trailing)
SUBPH_NumberTrailing
NM092
92 (Trailing)
SUBPH_NumberTrailing
NM093
93 (Trailing)
SUBPH_NumberTrailing
NM094
94 (Trailing)
SUBPH_NumberTrailing
NM095
95 (Trailing)
SUBPH_NumberTrailing
NM096
96 (Trailing)
SUBPH_NumberTrailing
NM097
97 (Trailing)
SUBPH_NumberTrailing
NM098
98 (Trailing)
SUBPH_NumberTrailing
NM099
99 (Trailing)
SUBPH_NumberTrailing
NM101
1 (Leading)
SUBPH_NumberLeading
66 – T A B L E • 2
Prompts and phrase names by prompt number
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
NM102
2 (Leading)
SUBPH_NumberLeading
NM103
3 (Leading)
SUBPH_NumberLeading
NM104
4 (Leading)
SUBPH_NumberLeading
NM105
5 (Leading)
SUBPH_NumberLeading
NM106
6 (Leading)
SUBPH_NumberLeading
NM107
7 (Leading)
SUBPH_NumberLeading
NM108
8 (Leading)
SUBPH_NumberLeading
NM109
9 (Leading)
SUBPH_NumberLeading
NM110
10 (Leading)
SUBPH_NumberLeading
NM111
11 (Leading)
SUBPH_NumberLeading
NM112
12 (Leading)
SUBPH_NumberLeading
NM113
0 (Leading)
SUBPH_NumberLeading
NM114
0 (Trailing)
SUBPH_NumberTrailing
NM115
Oh (Leading 0)
SUBPH_Time
NM116
<Pause>
SUBPH_NumberString
NT001
Please enter the extension number of the person you would PH_Net_EnterExt
like to leave a message for.
NT002
The extension you entered is...
PH_Net_TheExtensionIs
NT003
Is this correct?
PH_Net_IsCorrect
PH_Spr_DidNotHearYou
PH_Spdl_MarkedUrgentYN
PH_Box_NextEditMenu
PH_Box_FirstEditMenu
NT004
Remote site...
PH_Chk_Receipt
PH_Chk_ReceivedAt
PH_Chk_RecordedAt
PH_Chk_LastMemberAt
PH_Net_RemoteNode
PH_Net_SubscriberAtNode
PH_Net_GroupNumberAtNode
PH_Net_Lv_AskForNameAtNode
PH_Net_Lv_AskForExtOrGrpAtNode
PH_Net_Lv_AMIS_AskForExtAtNode
PH_Net_Lv_AMIS_ExtNeededAtNode
PH_Net_Lv_AskForGrpAtNode
PH_Net_Grp_AskForExtAtNode
PH_Net_Grp_AskForNameAtNode
PH_GAEN_NetNodeOut
NT005
(Not used in current version.)
(Not used in current version.)
NT006
To disconnect, enter 1.
PH_Net_OneToDisconnect
NT007
Your message to...
PH_Chk_YourMessageTo
NT008
...has been returned because...
(Not used in current version.)
NT009
The target extension number does not exist.
PH_Net_BadExt
Prompts and phrase names by prompt number
T A B L E • 2 –67
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
NT010
The message is too long.
PH_Net_TooLong
NT011
The target message box is full.
PH_Net_BoxFull
NT012
The target message box is closed.
PH_Net_BoxClosed
NT013
That remote site is out of service.
PH_Net_NodeOutOfService
NT014
The voicemail system is not currently dialling to...
PH_Net_NotDialling
NT015
That remote site is not active.
PH_Leave_NodeisOutofService
NT016
Would you like to resend the message?
PH_Net_LikeToResend
NT017
This message has been returned because...
PH_Chk_FirstNextMessageReturned
NT018
The first message has been returned because...
PH_Chk_FirstNextMessageReturned
NT019
The next message has been returned because...
PH_Chk_FirstNextMessageReturned
NT020
OK, I'll resend your message.
PH_Net_ResendMessage
NT021
...was transmitted.
PH_Chk_NetReceipt
NT022
Please enter the three digits of the group or remote site
number.
PH_Net_Lv_AskForGrpOrNodeNum
NT023
When you are finished, enter star.
PH_Net_Lv_AMIS_AskForExtAtNode
NT024
I'm sorry. Subscribers at...
PH_Net_Lv_AMIS_ExtNeededAtNode
NT025
...must be specified by extension.
PH_Net_Lv_AMIS_ExtNeededAtNode
NT026
...for groups and remote sites.
PH_Leave_AskForExtOr
PH_Net_Lv_AskForExtOrGrpOrNode
NT027
Or enter...
PH_Net_Lv_AskForExtOrGrpAtNode
NT028
There are no further matches to the group or remote site
number you entered.
PH_Net_NoSuchExtensionOrName
NT029
at...
PH_Chk_Receipt
PH_Chk_ReceivedAt
PH_Chk_RecordedAt
PH_Chk_LastMemberAt
PH_Net_SubscriberAtNode
PH_Net_GroupNumberAtNode
NT030
Please enter the first three letters of the person's last name PH_Net_Lv_AskForNameAtNode
at...
PH_Net_Grp_AskForNameAtNode
NT031
Please enter the extension number at...
PH_Net_Lv_AskForExtOrGrpAtNode
PH_Net_Lv_AMIS_AskForExtAtNode
PH_Net_Grp_AskForExtAtNode
NT032
Please enter the three digits of the group number at...
PH_Net_Lv_AskForGrpAtNode
NT033
...for remote sites.
PH_Group_AddMemberbyExt
PH_Group_DelMemberbyExt
PH_Group_ContAddMemberbyExt
PH_Group_ContDelMemberbyExt
NT034
Please enter the three digits of the remote site number.
PH_Net_Grp_AskForNodeNumber
NT035
Or enter pound pound to select by extension number at...
PH_Net_Lv_AskForNameAtNode
PH_Net_Grp_AskForNameAtNode
NT036
For groups at...
PH_Net_Lv_AskForExtOrGrpAtNode
68 – T A B L E • 2
Prompts and phrase names by prompt number
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
NT037
Or enter # # to spell the person's name at...
PH_Net_Lv_AskForExtOrGrpAtNode
PH_Net_Grp_AskForExtAtNode
NT038
...transmitted...
PH_Chk_RecordedAt
NT039
The message you sent to...
PH_Net_Chk_PerMsgXmitReceipt
SC001
At the tone...
PH_Spr_SayExtension
PH_Spr_InvalidExtension
PH_Spr_DidNotRecRepeat
SC002
Please say the extension number of the person you are
trying to reach.
PH_Spr_SayExtension
SC003
...is not valid.
PH_Spr_InvalidExtension
SC004
Please say the extension number again.
PH_Spr_InvalidExtension
SC005
PH_Spr_CouldNotRecognize
I'm sorry, I cannot understand your voice. Use your
telephone to enter the extension number now, otherwise I
will transfer you to the operator.
SC006
I'm sorry, I did not hear you.
PH_Spr_DidNotRecRepeat
SC007
Please repeat the extension number.
PH_Spr_DidNotRecRepeat
SC008
I'm sorry, I did not hear you. Would you like to be
transfered to the operator?
PH_Spr_DidNotRecGotoOperator
SC009
Would you like to be transfered to the operator?
PH_Spr_GotoOperator
SC010
Would you like to try another name?
PH_Spr_TryAnotherName
SC011
I'm sorry, this feature has not been implemented.
PH_Spr_NotImplemented
SC012
Is this correct?
PH_Spr_IsThisCorrect
SC013
I'm sorry...
PH_Spr_InvalidExtension
SC014
Thank you. Would you like to edit this message?
PH_Box_LikeToEdit
SC015
Please say the command "add to," "listen," or "rerecord.
"(Not used in current version.)
SC016
Please select your type of edit by saying the command
"add to," "listen," or "rerecord.
"PH_Box_FirstEditMenu
PH_Box_NextEditMenu
SC017
Please say the command "extension," "operator," or
"directory.
"PH_Spr_OpenLineHelp
SC018
Or, at the tone, please say the first few letters of the
person's last name.
PH_Dir_PleaseSayLetters
SC019
Or please say the first few letters of the person's last name. PH_Dir_PleaseSayLetters
SC020
Would you like to listen, rerecord or send this message?
PH_Box_FirstEditMenu
SD001
This message has no special delivery.
PH_Spdl_NoSpecialDelivery
SD002
Send it this way?
PH_Spdl_SendThisWay
SD003
To send it this way, enter 1.
PH_Spdl_ToSendThisWay
SD004
Would you like special delivery for this message?
PH_Sub_LikeSpecialDeliveryRedir
PH_Spdl_LikeSpecialDelivery
SD005
Would you like special delivery for this reply?
PH_Spdl_LikeSpecialDeliveryRep
SD006
Would you like to change special delivery for this
message?
PH_Spdl_LikeToChangeSpecial
Prompts and phrase names by prompt number
T A B L E • 2 –69
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
SD007
Marked as private.
PH_Spdl_MarkedPrivateSK
SD008
Marked as private. Keep it private?
PH_Spdl_MarkedPrivateSK
PH_Spdl_MarkedPrivateYN
SD009
Mark it private?
PH_Spdl_MarkedPrivateYN
SD010
Not private.
PH_Spdl_MarkedPrivateSK
SD011
This message cannot be redirected.
PH_Spdl_NoRedirect
SD012
Marked for return receipt.
PH_Spdl_MarkedReceiptSK
SD013
Marked for return receipt. Keep return receipt?
PH_Spdl_MarkedReceiptSK
PH_Spdl_MarkedReceiptYN
SD014
Mark for return receipt?
PH_Spdl_MarkedReceiptYN
SD015
No receipt.
PH_Spdl_MarkedReceiptSK
SD016
With return receipt requested.
PH_Spdl_WithReceipt
SD017
Marked as urgent.
PH_Spdl_MarkedUrgentSK
SD018
Marked as urgent. Keep it urgent?
PH_Spdl_MarkedUrgentSK
SD019
Mark it urgent?
PH_Spdl_MarkedUrgentYN
SD020
Not urgent.
PH_Spdl_MarkedUrgentSK
SD021
For urgent delivery, enter 9.
PH_Box_FirstEditMenu
SD022
Urgent.
PH_Chk_XUrgent
SD023
If this is an urgent message, enter 9.
PH_Box_IfThisisUrgent
SD024
This urgent message...
PH_Spdl_UrgentPrivateMessage
SD025
This private message...
PH_Spdl_UrgentPrivateMessage
SD026
This urgent private message...
PH_Spdl_UrgentPrivateMessage
SD027
Prerecorded...
PH_Chk_PrerecordedAt
SD028
Mark for future delivery?
PH_Spdl_MarkFuture
SD029
Would you like to change to immediate delivery?
PH_Spdl_ChangeToImmediate
SD030
Would you like to keep that?
PH_Spdl_KeepFuture
SD031
Marked for delivery...
PH_Spdl_MarkedForDelivery
SL001
How nice to hear from you.
PH_Gst_HowNiceToHear
SL002
Remember, 1 for Yes and 2 for No.
PH_Sub_HelloOwner
SL003
...got your last message...
PH_Chk_Receipt
SL004
...and left a message.
(Not used in current version.)
SL005
...but left no reply.
PH_Chk_ButLeftNoReply
SL006
...left a message.
PH_Chk_MsgLeft
SL007
...hasn't heard your last message yet.
PH_Leave_HasntHeardLast
SL008
Your message box has a message.
PH_Chk_YourMessageBox
SL009
The message is...
PH_Chk_FirstNextMessageIs
PH_Chk_TheMessageIs
PH_Chk_MessageForGroup
SL010
There's also this message.
PH_Chk_AlsoThisMessage
70 – T A B L E • 2
Prompts and phrase names by prompt number
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
SL011
This is a message for...
PH_Chk_FirstNextMessageFor
PH_Chk_MessageForGroup
PH_Chk_ThisIsAMessageFor
SL012
If you'd like to leave a message, I'll record it now.
PH_Leave_LikeToLeave
SL013
Please enter your personal security code.
PH_Sub_EnterPersonalCode
SL014
Would you like me to archive this?
PH_Chk_LikeToArchive
SL015
For no reply, enter 2. Otherwise, I'll record your message
now.
PH_Chk_ForNoReply
SL016
There are no further messages.
PH_Chk_YouStillHaveNew
PH_Chk_YouStillHaveUrgent
PH_Chk_NoFurther
SL017
This is the voicemail system calling with a message for...
PH_Box_HelloIHaveACallFor
SL018
Recorded...
PH_Chk_RecordedAt
SL019
For...
PH_FaxCk_ArrivedAt
SL020
Would you like to review or redirect old messages?
(Not used in current version.)
SL021
Has an old message to review.
PH_Chk_MsgHas
SL022
Would you like to redirect this?
PH_Chk_LikeToRedirect
SL023
Would you like to record an introduction?
PH_Leave_LikeRecordIntroduction
SL024
I'll copy the message now.
PH_Leave_WillCopyMessageNow
SL025
This message cannot be redirected.
(Not used in current version.)
SL026
The next message is...
PH_Chk_FirstNextMessageIs
SL027
Would you like to redirect this message to anyone else?
PH_Leave_LikeToRedirect
SL028
Message saved as new.
PH_Chk_SavedAsNew
SL029
Thank you. If you'd like to add to your message, enter 1; to PH_Box_FirstEditMenu
listen to it, 2.
PH_Box_NextEditMenu
SL030
Listen to the rest?
PH_Chk_ListenToRest
PH_Leave_ListentotheRest
SL031
Has a message for you.
PH_Chk_MsgHas
SL032
There are no new messages.
PH_Chk_YouHaveNew
PH_Chk_YouHaveUrgent
SL033
There are no old messages to review.
PH_Chk_YouHaveReview
SL034
You have one old message to review.
PH_Chk_YouHaveReview
SL035
You have one new message.
(Not used in current version.)
SL036
One new message.
(Not used in current version.)
SL037
You still have one new message.
PH_Chk_YouStillHaveNew
SL038
You still have...
PH_Chk_YouStillHaveNew
PH_Chk_YouStillHaveUrgent
PH_FaxCk_YouStillHaveFaxes
Prompts and phrase names by prompt number
T A B L E • 2 –71
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
SL039
You have...
PH_Chk_YouHaveNew
PH_Chk_YouHaveUrgent
PH_Chk_YouHaveReview
PH_Chk_GuestHasSavedMsgs
PH_FaxCk_YouHaveFaxes
SL040
New messages.
PH_Chk_YouHaveNew
PH_Chk_YouStillHaveNew
PH_Chk_MsgHasntGot
PH_Chk_MsgHas
PH_Chk_MsgGotAll
PH_Chk_MsgLeft
SL041
Messages to review.
PH_Chk_YouHaveReview
PH_Chk_MsgHas
SL042
...from...
PH_Chk_RecordedAt
PH_Chk_From
PH_FaxCk_ArrivedAt
SL043
The first message is for...
PH_Chk_FirstNextMessageFor
SL044
The next message is for...
PH_Chk_FirstNextMessageFor
SL045
Playback paused.
PH_Pause_PlaybackPaused
SL046
To continue playing, enter 8.
PH_Pause_PauseToPlay
SL047
...left...
PH_Chk_LeftX
SL048
Would you like to hear it?
PH_Chk_WouldLikeToHear
PH_Chk_LikeToHearIt
SL049
Would you like to hear them?
PH_Chk_WouldLikeToHear
SL050
Would you like to check it?
PH_Chk_WouldLikeToCheck
SL051
Would you like to check them?
PH_Chk_WouldLikeToCheck
SL052
...has...
PH_Chk_MsgHas
SL053
Your message box...
PH_Box_YourMessageBox
PH_Chk_YourMessageBox
SL054
The first message is...
PH_Chk_FirstNextMessageIs
SL055
End of urgent messages.
PH_Chk_EndOfUrgent
SL056
For your return receipts, enter 1.
PH_Chk_ForReceipts
SL057
...got all your messages and left...
PH_Chk_MsgGotAll
SL058
...got all your messages and left a message.
PH_Chk_MsgGotAll
PH_Chk_GotAndLeft
SL059
...got all your messages and left an urgent message.
PH_Chk_MsgGotAll
PH_Chk_GotAndLeft
SL060
...got the message you sent...
PH_Chk_PerMessageReceipt
SL061
...got your last message.
(Not used in current version.)
SL062
...got your last message to...
PH_Chk_GotYourMessageTo
SL063
...has not heard this message.
PH_Leave_PersonHasNotHeardMsg
SL064
...hasn't heard your last message but left...
PH_Chk_MsgHasntGot
72 – T A B L E • 2
Prompts and phrase names by prompt number
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
SL065
...hasn't heard your last message but left a message.
PH_Chk_MsgHasntGot
SL066
...hasn't heard your last message but left an urgent
message.
PH_Chk_MsgHasntGot
SL067
...received...
PH_Chk_ReceivedAt
SL068
You still have one urgent message.
PH_Chk_YouStillHaveUrgent
SL069
...has an urgent message for you.
PH_Chk_MsgHas
SL070
...left an urgent message for you.
PH_Chk_MsgLeft
SL071
Your message box has an urgent message.
PH_Chk_YourMessageBox
SL072
You have one urgent message.
PH_Chk_YouHaveUrgent
SL073
...urgent messages.
PH_Chk_YouHaveUrgent
PH_Chk_YouStillHaveUrgent
PH_Chk_MsgHasntGot
PH_Chk_MsgHas
PH_Chk_MsgGotAll
PH_Chk_MsgLeft
SL074
I'm sorry I can't access this message right now.
PH_Leave_CantAccessMessage
SL075
I'm sorry I can't access the next message right now.
PH_Leave_CantAccessMessage
SL076
Continue reviewing this message?
PH_Chk_ContinueReviewingThis
SL077
Guest number...
PH_Gst_GuestNumber
SL078
1 new message.
SUBPH_1-10NewMessages
SL079
2 new messages.
SUBPH_1-10NewMessages
SL080
3 new messages.
SUBPH_1-10NewMessages
SL081
4 new messages.
SUBPH_1-10NewMessages
SL082
5 new messages.
SUBPH_1-10NewMessages
SL083
6 new messages.
SUBPH_1-10NewMessages
SL084
7 new messages.
SUBPH_1-10NewMessages
SL085
8 new messages.
SUBPH_1-10NewMessages
SL086
9 new messages.
SUBPH_1-10NewMessages
SL087
10 new messages.
SUBPH_1-10NewMessages
SL088
1 urgent.
PH_Chk_XUrgent
SL089
2 urgent.
PH_Chk_XUrgent
SL090
3 urgent.
PH_Chk_XUrgent
SL091
4 urgent.
PH_Chk_XUrgent
SL092
5 urgent.
PH_Chk_XUrgent
SL093
You have 1 new message...
SUBPH_YouHave1-10NewMessages
SL094
You have 2 new messages...
SUBPH_YouHave1-10NewMessages
SL095
You have 3 new messages...
SUBPH_YouHave1-10NewMessages
SL096
You have 4 new messages...
SUBPH_YouHave1-10NewMessages
SL097
You have 5 new messages...
SUBPH_YouHave1-10NewMessages
Prompts and phrase names by prompt number
T A B L E • 2 –73
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
SL098
You have 6 new messages...
SUBPH_YouHave1-10NewMessages
SL099
You have 7 new messages...
SUBPH_YouHave1-10NewMessages
SL100
You have 8 new messages...
SUBPH_YouHave1-10NewMessages
SL101
You have 9 new messages...
SUBPH_YouHave1-10NewMessages
SL102
You have 10 new messages...
SUBPH_YouHave1-10NewMessages
SL103
Would you like message options?
PH_Sub_Ask_MessageOptions
SL104
Edit this message?
PH_Sub_Ask_EditMsg
SL105
Send this to anyone else?
PH_Sub_Ask_SendToAnyoneElse
SL106
To edit, enter 4; change special delivery, 5; address to
others, 6.
PH_Sub_MsgHandlingMenu
SL107
To add enter 1, listen, 2.
PH_Sub_EditMsgYesNoMenu
SL108
To add, enter 4; listen, 5; rerecord, 6.
PH_Sub_EditMsgMenuMenu
SL109
To exit, enter star.
PH_Sub_ExitOrAskForName
PH_Sub_ExitOrAskForExt
SL110
Enter the first three letters of the person's last name. (Last PH_Sub_ExitOrAskForName
name directory) ? Enter the first three letters of the
person's person name. (First name directory)
SL111
Enter the extension or...
PH_Sub_ExitOrAskForExt
SL112
Enter the extension number.
PH_Sub_ExitOrAskForExt
SL113
...by...
PH_Chk_By
SL114
Message deleted.
PH_Chk_MessageDeleted
SL115
Message archived.
PH_Chk_MessageArchived
SL116
I'm sorry. You cannot reply to this message.
PH_Chk_SorryCannotReply
SL117
Your message has been sent again.
PH_Chk_MessageSentAgain
SL118
Edit this introduction?
PH_Sub_Ask_EditIntro
SL119
I'm sorry. There is no previously recorded introduction to PH_Sub_NoIntroToListenTo
listen to.
SL120
I'm sorry. There is no previously recorded message to
listen to.
PH_Sub_NoMsgToListenTo
SL121
To edit, enter 4; change special delivery, 5.
PH_Sub_MsgHandlingRedirectMenu
SL122
...in your message box.
PH_Chk_InYourMessageBox
SL123
Your reply has been sent.
PH_Chk_YourReplyHasBeenSent
SL124
You have 1 saved message.
SUBPH_YouHave1-10SavedMessages
SL125
You have 2 saved messages.
SUBPH_YouHave1-10SavedMessages
SL126
You have 3 saved messages.
SUBPH_YouHave1-10SavedMessages
SL127
You have 4 saved messages.
SUBPH_YouHave1-10SavedMessages
SL128
You have 5 saved messages.
SUBPH_YouHave1-10SavedMessages
SL129
You have 6 saved messages.
SUBPH_YouHave1-10SavedMessages
SL130
You have 7 saved messages.
SUBPH_YouHave1-10SavedMessages
74 – T A B L E • 2
Prompts and phrase names by prompt number
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
SL131
You have 8 saved messages.
SUBPH_YouHave1-10SavedMessages
SL132
You have 9 saved messages.
SUBPH_YouHave1-10SavedMessages
SL133
You have 10 saved messages.
SUBPH_YouHave1-10SavedMessages
SL134
Saved messages.
PH_Chk_GuestHasSavedMsgs
SL135
...finishing editing, star.
PH_Sub_EditMsgMenuMenu
SL136
...send message, star.
PH_Sub_MsgHandlingMenu
SL137
There are no new voice messages.
PH_Chk_NoNewVoice
SL138
There are no new voice or fax messages.
PH_Chk_NoNewVoiceOrFax
SM001
To reset a personal message box, enter 1.
PH_SBOwn_LikeToResetBox
SM002
Please enter the box number to reset.
PH_SBOwn_EnterBoxToReset
SM003
Would you like to set a security code?
PH_SBOwn_LikeToSetSecurityCode
SM004
Would you like to record a voice name?
PH_SBOwn_LikeToRecordVoiceName
SM005
Would you like to record a personal greeting?
PH_SBOwn_LikeToRecordGreeting
SP001
Would you like to access your setup options?
PH_Sub_LikeToAccessSetup
SP002
If you'd like to try an extension, you may do so now. See
you later.
PH_Sub_SeeYouLater
PH_Fax_SayBye
SP003
Would you like to do anything else?
PH_Sub_LikeToDoAnythingElse
SP004
There are no further matches to the three letters you
entered.
PH_Net_NoSuchExtensionOrName
PH_Leave_NoSuchExtensionOrName
PH_Group_NoMatches
PH_Group_NoMoreMatches
PH_Dir_NoMoreMatches
SP005
Would you like to delete it?
(Not used in current version.)
SP006
Would you like to change your greetings?
PH_Sub_LikeToChangeGreetings
SP007
There is no current greeting.
(Not used in current version.)
SP008
Your current greeting is...
PH_Sub_YourGreetingIs
SP009
The current phone number is...
PH_Sub_TheCurrentPhoneNumberIs
SP010
Would you like to change the current phone number?
PH_Sub_LikeToChangePhoneNumber
SP011
(Not used in current version.)
(Not used in current version.)
SP012
Enter the digits of the new phone number.
PH_Sub_EnterNewPhoneNumber
SP013
The new phone number is...
PH_Sub_TheNewPhoneNumberIs
SP014
Would you like to change it?
PH_Dlv_LikeToChange
PH_Sub_WouldYouLikeToChange
PH_Sub_TXWouldYouLikeToSwitch
PH_Sub_LikeToChangePhoneNumber
SP015
Would you like to change your delivery options?
PH_Sub_LikeToChangeDelivery
SP016
Would you like to change your personal options?
PH_Sub_LikeToChangeOptions
SP017
No security code has been set.
PH_Sub_NoSecurityCodeHasBeenSet
SP018
Would you like to set your security code?
PH_Sub_LikeToSetSecurityCode
PH_Sub_SetSecurityCode
Prompts and phrase names by prompt number
T A B L E • 2 –75
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
SP019
Please enter your new security code.
PH_Sub_EnterSecurityCode
SP020
Choose a code that you will not forget. The code should be PH_Sub_ChooseACodeWillNotForget
3 to 10 digits.
SP021
(Not used in current version.)
(Not used in current version.)
SP022
Would you like to delete your security code?
PH_Sub_WouldYouLikeToDeleteCode
SP023
Your security code has been deleted.
PH_Sub_SecurityCodeDeleted
SP024
Your security code has not been changed.
PH_Sub_SorryCodesDidNotMatch
SP025
Please reenter your new security code to confirm it.
PH_Sub_EnterSecurityCode
SP026
I'm sorry, the two security codes you entered don't match. PH_Sub_SorryCodesDidNotMatch
SP027
Your new security code has now been activated.
SP028
Not recorded. Please note that it is best to have a recorded PH_Sub_YourNewNameIs
name.
SP029
Okay, state your name now. Please state only your name.
(Not used in current version.)
SP030
Your new name is...
PH_Sub_YourNewNameIs
SP031
Extension...
PH_Chk_Extension
PH_Xfer_CallForExt
SP032
Urgent message delivery is currently...
PH_Dlv_UrgentDeliveryIs
SP033
I'm switching to your alternate greeting which currently
is...
PH_Sub_SwitchingToGreeting
SP034
I'm switching to your standard greeting which currently
is...
PH_Sub_SwitchingToGreeting
SP035
Would you like to make this greeting active?
PH_Sub_MakeThisCurrentGreeting
SP036
Would you like to rerecord your alternate greeting?
PH_Sub_WouldYouLikeToRerecord
SP037
Would you like to rerecord your standard greeting?
PH_Sub_WouldYouLikeToRerecord
SP038
Would you like to switch to your alternate greeting?
PH_Sub_WouldYouLikeToSwitch
SP039
Would you like to switch to your standard greeting?
PH_Sub_WouldYouLikeToSwitch
SP040
Your alternate greeting is...
PH_Sub_YourGreetingIs
SP041
Your standard greeting is...
PH_Sub_YourGreetingIs
SP042
Not entered. Please note that you should enter a spelled
name.
PH_Sub_NumbersToLastName
SP043
Enter the first three letters of your last name. (Last name
directory)
PH_Sub_EnterFirst3Letters
PH_Sub_SecurityCodeNowActive
SP044
Okay, state your name at the tone.
SP045
The numbers corresponding to the first three letters of your PH_Sub_NumbersToLastName
last name are... (Last name directory) ? The numbers
corresponding to the first three letters of your first name
are... (First name directory)
SP046
Would you like to change your transfer or delivery
options?
76 – T A B L E • 2
PH_Sub_StateYourNameAtTheBeep
PH_Sub_LikeToChangeTransorDlv
Prompts and phrase names by prompt number
Doc. No. 8558 - Release 1.0
June 2004
Enter the first three letters of your first name. (First name
directory)
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
SP047
Would you like to change them?
PH_Sub_WouldYouLikeToChange
SP048
Would you like to change your directory listing status?
PH_Sub_LikeToChangeDirStatus
SP049
Transfer and delivery options complete. Would you like to PH_Sub_TransDlvOptionsComplete
review them?
SP050
Would you like to change your recorded name?
PH_Sub_LikeToChangeRecordName
SP051
Would you like to change your spelled name?
PH_Sub_LikeToChangeSpelledName
SP052
Your listing in the directory is now...
PH_Sub_ListingInDirectoryIsNow
SP053
Your recorded name is currently...
PH_Sub_YourRecordedNameIs
SP054
Would you like to switch to your alternate greeting?
(Not used in current version.)
SP055
Transfer options complete. Would you like to review
them?
PH_Sub_TransferOptionsComplete
SP056
Personal options complete. Would you like to review
them?
PH_Sub_PersonalOptionsComplete
SP057
Setup options complete. Would you like to review them?
PH_Sub_SetupOptionsComplete
SP058
Call holding to your extension is...
PH_Sub_HoldingToExtensionIs
PH_Sub_HoldingIsNotSupported
SP059
Call screening to your extension is...
PH_Sub_ScreeningToExtensionIs
PH_Sub_ScreeningIsNotSupported
SP060
Call transfer to your extension is currently...
PH_Sub_TransferToExtensionIs
SP061
Not supported by your phone's transfer setting. Please see PH_Sub_ScreeningIsNotSupported
your system manager if you need more information.
PH_Sub_HoldingIsNotSupported
SP062
Would you like to change call transfer?
PH_Sub_LikeToChangeTransfer
SP063
Not recorded.
PH_Sub_YourRecordedNameIs
PH_Leave_NotRecorded
SP064
Would you like to rerecord the standard day greeting?
PH_Sub_TXWouldYouLikeToRerecord
SP065
Would you like to rerecord the standard night greeting?
PH_Sub_TXWouldYouLikeToRerecord
SP066
Would you like to switch to the standard day and night
greeting?
PH_Sub_TXWouldYouLikeToSwitch
SP067
The standard day greeting is...
PH_Sub_YourGreetingIs
SP068
The standard night greeting is...
PH_Sub_YourGreetingIs
SP069
The alternate greeting is...
PH_Sub_YourGreetingIs
SP070
Would you like to try again?
PH_Dlv_LikeToTryAgain
PH_Spdl_NotRecognizeDate
PH_Group_NoMatches
SP071
This greeting is currently in use. Would you like to try
again?
PH_Leave_GreetingInUse
SP072
Okay, I'll record your greeting now.
PH_Sub_RecordYourGreeting
SP073
Would you like to rerecord the alternate greeting?
PH_Sub_TXWouldYouLikeToRerecord
SP074
Would you like to switch to the alternate greeting?
PH_Sub_TXWouldYouLikeToSwitch
SP075
The current greeting is...
PH_SBOwn_TheCurrentGreetingIs
Prompts and phrase names by prompt number
T A B L E • 2 –77
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
SP076
There are no further matches to the three digits you
entered.
(Not used in current version.)
SP077
I'm sorry. Your security code should be 3 to 10 digits.
PH_Sub_ShouldBeThreeToTen
SP078
Please enter your security code now.
PH_Sub_ChooseACodeWillNotForget
PH_Sub_EnterSecurityCodeNow
SP079
Setup options.
PH_Sub_CantAccessSetupOptions
SP080
Your busy greeting is...
PH_Sub_YourGreetingIs
SP081
Would you like to rerecord your busy greeting?
PH_Sub_WouldYouLikeToRerecord
SP082
(Not used in current version.)
(Not used in current version.)
SP083
(Not used in current version.)
(Not used in current version.)
SP084
To delete your security code, just wait and I'll delete it.
PH_Sub_EnterSecurityCode
SP085
To delete your security code, enter star now.
PH_Sub_EnterSecurityCode
SP086
To insert 1 second pauses, enter pound.
PH_Sub_EnterNewPhoneNumber
SP087
Forward all calls to voicemail is currently...
PH_Sub_ForwardAllCallsIs
SP088
Do not disturb is currently...
PH_Sub_DoNotDisturbIs
SP089
Calls are currently forwarded to...
PH_Sub_CallsForwardedTo
SP090
Shall I forward all calls to voicemail?
PH_Sub_CallsForwardedTo
SR001
Would you like to leave any messages?
PH_Leave_LikeToLeaveAny
SR002
Would you like to leave this group an additional message? PH_Leave_LikeLeaveGroupAnother
SR003
Please enter the first three letters of the person's last name. PH_Leave_AskForName
(Last name directory) ? Please enter the first three letters PH_Group_AddMemberbyName
PH_Group_DelMemberbyName
of the person's first name. (First name directory)
PH_Group_ContAddMemberbyName
PH_Group_ContDelMemberbyName
SR004
You have a message from this person.
PH_Chk_MessageHaventHeard
SR005
This person hasn't heard your last message, which is...
(Not used in current version.)
SR006
Would you like to cancel this message?
PH_Leave_WouldYouLiketoCancel
SR007
Would you like to leave this person an additional message? PH_Leave_LikeLeavePersonAnother
SR008
Okay, I'll record your message now.
PH_Leave_WillRecordMessageNow
SR009
Would you like to leave another message?
PH_Leave_LikeToLeaveAnother
SR010
Please enter your personal ID now to receive the message. PH_Box_HelloIHaveACallFor
SR011
Enter 1 to leave a personal message for...
PH_Leave_Enter1toLeaveMessage
SR012
Please enter the extension number.
PH_Leave_AskForExt
PH_Leave_AskForExtOr
PH_Group_AddMemberbyExt
PH_Group_DelMemberbyExt
PH_Group_ContAddMemberbyExt
PH_Group_ContDelMemberbyExt
PH_Net_Lv_AskForExtOrGrpOrNode
SR013
I'm sorry, there is no such extension number.
PH_Leave_NoSuchExtensionOrName
PH_Group_NoMoreMatches
PH_Net_NoSuchExtensionOrName
78 – T A B L E • 2
Prompts and phrase names by prompt number
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
SR014
Recording paused.
PH_Rec_RecordingPaused
SR015
Thank you. Your message has been sent.
PH_Box_ThankYou
SR016
To continue recording, enter 8.
PH_Rec_RecordingPaused
PH_Rec_EnterPauseToContinue
SR017
Canceled.
PH_Chk_Canceled
SR018
To record, enter 2.
PH_Pause_2ToRecord
SR019
Thank you. Your urgent message has been sent.
PH_Box_ThankYou
SR020
Otherwise, I'll make sure your message is delivered.
PH_Box_FirstEditMenu
SR021
...will be sent...
PH_Spdl_WillBeSent
SR022
Message saved.
PH_Leave_MessageSaved
SR023
...sent...
PH_Chk_SentAt
SR024
List who has not heard this message?
PH_Leave_ShouldListNotHeardMsg
SR025
...people have not heard this message.
PH_Leave_NumberHaveNotHeard
SR026
The last member heard it...
PH_Chk_LastMemberAt
SR027
To exit the list, enter a digit at any time.
PH_Leave_ToExitListEnterStar
SR028
This message...
PH_Spdl_UrgentPrivateMessage
SR029
This person hasn't heard your last message.
PH_Leave_PersonHasNotHeardLast
SR030
To confirm cancellation, enter 1.
PH_Leave_ToConfirmCancel
SR031
Some group members haven't heard your last message.
PH_Leave_GroupMessageNotHeard
SR032
Your last message has not been heard.
PH_Leave_GroupMessageNotHeard
SR033
Would you like to review it?
PH_Leave_GroupMessageNotHeard
PH_Leave_PersonHasNotHeardLast
PH_Leave_LikeToReviewGroupMessage
SR034
Would you like to continue reviewing this message?
(Not used in current version.)
SR035
...was transmitted...
(Not used in current version.)
SR036
...will be sent immediately.
PH_Spdl_SentImmediately
SR037
You left this person another message.
PH_Leave_YouLeftPerson
SR038
You left this group another message.
PH_Leave_YouLeftGroup
SR039
Would you still like to leave this person a message?
PH_Leave_StillLikeLeaveMessage
SR040
Sending group message.
PH_Leave_SendingGroupMessage
SR041
Canceling group message.
PH_Leave_CancelingGroupMsg
SR042
Recording.
PH_Leave_RecordingthenBeep
PH_Rec_Recording
SR043
Please enter the extension or...
PH_Leave_AskForExtOr
PH_Group_AddMemberbyExt
PH_Group_DelMemberbyExt
PH_Group_ContAddMemberbyExt
PH_Group_ContDelMemberbyExt
PH_Net_Lv_AskForExtOrGrpOrNode
SR044
For groups.
PH_Sub_ExitOrAskForExt
Prompts and phrase names by prompt number
T A B L E • 2 –79
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
SR045
Okay, I'll record it now.
(Not used in current version.)
SR046
To confirm, enter 1.
PH_Leave_Confirm
PH_Group_ConfirmorDelete
SR047
Or, to spell the person's name, enter pound pound.
PH_Leave_AskForExt
PH_Leave_AskForExtO
PH_Group_AddMemberbyExt
PH_Group_DelMemberbyExt
PH_Group_ContAddMemberbyExt
PH_Group_ContDelMemberbyExt
PH_Sub_ExitOrAskForExt
PH_Net_Lv_AskForExtOrGrpOrNode
SR048
Your last message to this group is still being copied.
PH_Leave_GroupMessageBeingCopied
PH_Leave_LikeToReviewGroupMessage
SR049
Will be sent according to the network delivery schedule.
PH_Spdl_SentImmediately
SS001
Enrollment paused. To continue the enrollment process,
enter 1.
PH_Sub_EnrollmentPausedEnter1
SS002
Great! Welcome to the voicemail system. To use your new PH_Sub_GreatWelcomeToTheSystem
voice mailbox in the future, just enter your personal ID
when the system first answers. If you'd like to use your
mailbox now, enter your personal ID.
SS003
Hello, and thank you for calling. As a new voice mailbox PH_Sub_WelcomeToTheSystem
owner, please take a moment to personalize your new
mailbox.
SS004
One way people know they've reached you or that you've PH_Sub_OneWayPeopleKnow
called them is by hearing your name. At the tone, state
your first and last name; state only your name.
SS005
Someone who does not know your extension number may PH_Sub_DoesNotKnowExtension
still reach you or leave you a message just by knowing
your last name. For this, the system must know how to
spell your last name. Spell your name by entering the first
three letters of your last name. (Last name directory)
SS005
Someone who does not know your extension number may PH_Sub_DoesNotKnowExtension
still reach you or leave you a message just by knowing
your first name. For this, the system must know how to
spell your first name. Spell your name by entering the first
three letters of your first name. (First name directory)
SS006
Thank you. Your voice mailbox is now set up. If you are
satisfied with your mailbox settings, enter 1. Remember
that you may change each setting individually later on.
However, if you wish to erase all current settings and
repeat the setup process, enter 2 now.
SS007
When callers can't reach you directly they will go to your PH_Sub_WhenCallersCantReachYou
voice mailbox. To encourage callers to leave a message,
your mailbox should include a personal message to greet
them.
SS008
Would you like to be listed in the directory, so that outside PH_Sub_LikeIncludedInDirectory
callers may reach you just by knowing your name? Enter 1
for Yes or 2 for No.
80 – T A B L E • 2
Prompts and phrase names by prompt number
Doc. No. 8558 - Release 1.0
June 2004
PH_Sub_ThankYouYourBoxIsSetup
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
SS009
Would you like to set a security code to safeguard your
mailbox? Enter 1 for Yes or 2 for No.
PH_Sub_EnrollSetSecurityCode
SS010
PH_Sub_YouHaveNotBeenListed
You will not be listed in the directory since a listing
requires both your recorded name and a spelled name.
Callers will have to know your extension number to reach
you or leave you a message.
SS011
All settings have been erased and your mailbox remains as PH_Sub_AllSettingsAreErased
new. If you wish to repeat the setup process now, enter
your personal ID.
SS012
You can have two greetings: one for when you are not
available, another for when you are on the phone. Would
you like to have two greetings?
PH_Sub_CanHaveTwoGreetings
SS013
You will have two greetings. At the tone, please record
your standard greeting for when you are not available.
PH_Sub_WillHaveTwoGreetings
SS014
You will have the same greeting for when you are not
available and when you are on the phone. At the tone,
please record your personal greeting.
PH_Sub_WillHaveSameGreeting
SS015
At the tone, please record your busy greeting for when you PH_Sub_RecordBusyGreeting
are on the phone.
SS016
At the tone, please record your personal greeting.
PH_Sub_RecordPersonalGreeting
SY001
The fax extension is...
PH_SysMgr_FaxExtensionIs
SY002
There is no current fax extension.
PH_SysMgr_NoFaxExtension
SY003
Is this correct?
PH_SysMgr_FaxExtensionIs
PH_SysMgr_NoFaxExtension
SY004
Enter the number of the fax extension.
PH_SysMgr_EnterFaxExtension
SY005
I'm sorry, I did not hear your selection. Please reenter your PH_SysMgr_SorryDidntHear
selection now.
SY006
I'm sorry, that extension is already used for a mailbox.
PH_SysMgr_IdInUseTryAgain
SY007
Fax notification for the operator's mailbox is currently...
PH_SysMgr_AnnounceIsOffOrOn
SY008
The operator's mailbox is...
PH_SysMgr_OperatorBoxIs
SY009
...not specified.
PH_SysMgr_OperatorBoxIs
SY010
Would you like to change it?
PH_SysMgr_OperatorBoxIs
PH_SysMgr_TheClockIsSetAt
PH_SysMgr_TheDateIsSetAt
PH_SysMgr_TheCurrentGreetingIs
SY011
Would you like to try again?
PH_SysMgr_IdInUseTryAgain
PH_SysMgr_TimeNotValid
PH_SysMgr_DaysNotValid
PH_SysMgr_ValueNotValid
SY012
I'm sorry. This mailbox, or its messages, are now in use.
Please try again later.
PH_SysMgr_CantAccessMailbox
SY013
This is software version...
PH_SysMgr_VersionNumber
SY014
Available recording time is...
PH_SysMgr_FreeTime
SY015
...hours.
PH_SysMgr_FreeTime
Prompts and phrase names by prompt number
T A B L E • 2 –81
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
SY016
...minutes.
PH_SysMgr_FreeTime
SY017
The clock is set to...
PH_SysMgr_TheClockIsSetAt
SY018
The date is set to...
PH_SysMgr_TheDateIsSetAt
SY019
The system is in day mode.
PH_SysMgr_SystemIsIn
SY020
The system is in night mode.
PH_SysMgr_SystemIsIn
SY021
The system is in alternate greeting mode.
PH_SysMgr_SystemIsIn
SY022
Shall I leave it on?
PH_SysMgr_SystemIsIn
SY023
Would you like to change to alternate greeting mode?
PH_SysMgr_SystemIsIn
SY024
Deletion complete.
PH_SysMgr_DeletionComplete
SY025
The security code for this mailbox can't be deleted now.
Please try again later.
PH_SysMgr_CodeCantBeDeleted
SY026
Reset complete.
PH_SysMgr_ResetComplete
SY027
This mailbox cannot be reset now. Please try again later.
PH_SysMgr_MailboxCantBeReset
SY028
Add complete.
PH_SysMgr_AddComplete
SY029
The new mailbox cannot be added. The extension number PH_SysMgr_NoAddDuplicateID
you selected conflicts with a current personal ID.
SY030
Enter the extension number.
PH_SysMgr_EnterTheExtension
SY031
Extension...
PH_SysMgr_ExtensionX
SY032
There is no security code set for this mailbox.
PH_SysMgr_ResetPassword
SY033
Would you like to delete the security code?
PH_SysMgr_ResetPassword
SY034
Would you like to reset the mailbox to new?
PH_SysMgr_LikeToResetMailbox
SY035
I'm sorry, that extension is reserved and may only be
changed through the operator's mailbox option.
PH_SysMgr_ExtensionIsReserved
SY036
Would you like to delete the mailbox?
PH_SysMgr_LikeToDeleteMailbox
SY037
This mailbox cannot be deleted now. Please try again later. PH_SysMgr_MailboxCantBeDeleted
SY038
...does not have a mailbox.
PH_SysMgr_DoesNotHaveMailbox
SY039
... and the maximum number of mailboxes you may add
has been reached.
PH_SysMgr_DoesNotHaveMailbox
SY040
Would you like to add one?
PH_SysMgr_DoesNotHaveMailbox
SY041
The current day greeting is...
PH_SysMgr_TheCurrentGreetingIs
SY042
The current night greeting is...
PH_SysMgr_TheCurrentGreetingIs
SY043
The current alternate greeting is...
PH_SysMgr_TheCurrentGreetingIs
SY044
...not recorded.
PH_SysMgr_TheCurrentGreetingIs
SY045
Okay, I'll record it now.
PH_SysMgr_WillRecordItNowBeep
SY046
I'm sorry, I did not recognize your time entry.
PH_SysMgr_TimeNotValid
SY047
I'm sorry, I did not recognize the days you entered.
PH_SysMgr_DaysNotValid
SY048
Enter the year as a four-digit number.
PH_SysMgr_EnterYear
SY049
I'm sorry, I did not recognize the date you entered.
PH_SysMgr_ValueNotValid
SY050
The current schedule is active from...
PH_SysMgr_ScheduleIsActive
82 – T A B L E • 2
Prompts and phrase names by prompt number
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
SY051
...on...
PH_SysMgr_OnDays
SY052
The schedule was not changed.
PH_SysMgr_ScheduleNotChanged
SY053
Would you like to delete it?
PH_SysMgr_LikeToDeleteIt
SY054
Enter the new clock time to the minute.
PH_SysMgr_EnterNewClockTime
SY055
Would you like to change schedule 1?
PH_SysMgr_LikeToChangeSchedule
SY056
Would you like to change schedule 1, interval A?
PH_SysMgr_LikeToChangeScheduleX
SY057
Would you like to change schedule 1, interval B?
PH_SysMgr_LikeToChangeScheduleX
SY058
Would you like to change schedule 1, interval C?
PH_SysMgr_LikeToChangeScheduleX
SY059
Please enter the extension number for the operator's
station.
PH_SysMgr_EnterOperatorsBox
SY060
Operator mailbox setup complete.
PH_SysMgr_OperatorSetupComplete
SY061
Would you like to change a mailbox?
PH_SysMgr_ChangeBox
SY062
Would you like to change the opening greetings?
PH_SysMgr_ChangeGreeting
SY063
Would you like to change the system schedule?
PH_SysMgr_ChangeSchedule
SY064
Would you like to change the operator mailbox?
PH_SysMgr_ChangeOperator
SY065
Would you like to continue system maintenance?
PH_SysMgr_ContinueMaintenance
SY066
To change a mailbox, enter 4; opening greetings, 5; system PH_SysMgr_SysMgrMenu
schedule, 6; system information, 7; operator settings, 8.
SY067
...minute.
SY068
To continue system maintenance, enter 1. To quit, enter 2. PH_Sys_SysMgrContinueMenu
SY069
Would you like to access system manager options?
SY070
You must delete an existing mailbox before you can add a PH_SysMgr_DoesNotHaveMailbox
new one.
SY071
Another system manager is already active on the phone or PH_Sys_AnotherSysMgrActive
at the console. Please try again later.
SY072
...system manager options, 0.
PH_SM_Opt_NewMessages
PH_SM_Opt_HearReceipts
PH_SM_Opt_NoNewHearReceipts
PH_SM_Opt_LeaveMessages
PH_SM_Opt_NoNewLeaveMessages
PH_SM_Opt_ToCheckNewMessages
SY073
Would you like to hear system information?
PH_SysMgr_LikeToGetStatus
SY074
The system key serial number is...
PH_SysMgr_KeySerialNumberIs
SY075
There is no key attached to the voicemail system.
PH_SysMgr_KeySerialNumberIs
SY076
Would you like to change another mailbox?
PH_SysMgr_ChangeAnotherBox
SY077
I'm sorry. The system greetings cannot be changed.
PH_SysMgr_CantChangeGreetings
SY078
There are currently no scheduled days.
PH_SysMgr_OnDays
SY079
There are currently no scheduled hours.
PH_SysMgr_ScheduleIsActive
SY080
...Q...
PH_SysMgr_QNumber
SY081
...voicemail ports are active...
PH_SysMgr_PortsActive
Prompts and phrase names by prompt number
PH_SysMgr_FreeTime
PH_Sys_LikeToBeSysMgr
T A B L E • 2 –83
Prompt
Prompt text by prompt number
Phrase(s) containing prompt
SY082
...using driver version...
PH_SysMgr_DriverVersion
SY083
...and firmware version...
PH_SysMgr_FirmwareVersion
SY084
Would you like to change the greetings for...
PH_SysMgr_ChangeBoxGreetings
SY085
Ready to play and record.
PH_SysMgr_LocalConnectReady
SY086
Ask for voice annotation when callers leave faxes for the
public fax box?
PH_SysMgr_AskForFaxVoiceAnnotation
SY087
Enter 1 to always leave a public notification message
when a fax arrives.
PH_SysMgr_FaxNotifyAlwaysOrOnVoice
PH_SysMgr_FaxNotifyAlwaysOrNever
SY088
Enter 2 to leave public noticification only when there is a PH_SysMgr_FaxNotifyAlwaysOrOnVoice
voice annotation.
SY089
Enter 2 to disable leaving public notification messages
when a fax arrives.
PH_SysMgr_FaxNotifyAlwaysOrNever
SY090
Model: Repartee C T I
(Not used in current version.)
SY091
Model: Repartee V P
(Not used in current version.)
VC001
Would like to take your call.
PH_Box_ClientNowAvail
VC002
To connect, enter 1.
PH_Box_ClientNowAvail
VC003
To continue leaving a message, enter 2.
PH_Box_ClientNowAvail
VC004
To leave a message, enter 2.
PH_Box_ClientNowAvail
VC005
Is now available. I will attempt to put you through.
PH_Box_ClientNowAvail
VC006
Would like you to hold.
PH_Box_ClientWantsYouToHold
VC007
While you are holding, you may enter 2 to continue with
your message, or 3 to try another extension at any time.
PH_Hold_HoldOptions
VC008
Remember, you may enter 2 to continue with your
message, or 3 to try another extension at any time.
PH_Hold_HoldOptions
VC009
If you'd like to hold, enter 1; continue leaving a message, PH_Box_OfferReqHold
2.
VC010
<interrupt tone>
PH_Box_ClientNowAvail
PH_Box_InterruptTone
VC011
...has transferred your call to...
PH_Box_RoutedByClient
VC012
Your call has been transferred to...
PH_Box_RoutedByClient
VC013
...would like to transfer you to...
PH_Box_RoutedByClient
VC014
To transfer, enter 1. To leave a message for...
PH_Box_RoutedByClientChoices
VC015
To transfer, enter 1. To continue leaving a message for...
PH_Box_RoutedByClientChoices
VC016
...is now available to take your call.
PH_Box_ClientNowAvail
VC017
To try another extension, enter 3.
PH_Box_OfferReqHold
VC018
Your call is being transferred to...
PH_Box_RoutedByClient
VC019
(Not used in current version.)
(Not used in current version.)
84 – T A B L E • 2
Prompts and phrase names by prompt number
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
TABLE•3
Prompts by phrase name
Doc. No. 8558 - Release 1.0
June 2004
This table provides a list of the system phrases,
sorted alphabetically by phrase name. The list
includes:
•
The phrase name
•
The phrase text
•
The prompts associated with the phrase
Phrase name
Phrase text
Includes prompts
PH_Box_AllPagePortsBusy Now
All page ports are busy now.
MB026
PH_Box_BadIDorPassword
[I'm sorry,] the security code you entered isn't
correct. | I did not hear your selection. Please
reenter your selection now.
MB002
MB001
PH_Box_CanNotPageNow
I’m sorry, I cannot page now.
MB028
PH_Box_ClientNowAvail
<interrupt tone> | <Name> The person you are
trying to reach... | Would like to take your call. | Is
now available to take your call. | To connect, enter
1. | To leave a message, enter 2. | To continue
leaving a message, enter 2. | Is now available. I will
attempt to put you through.
VC010
MB017
VC001
VC016
VC002
VC004
VC003
VC005
PH_Box_ClientWantsYouToHold
<Name> The person you are trying to reach... |
Would like you to hold.
MB017
VC006
PH_Box_DidNotAnswerpage
...did not anwer page
MB027
PH_Box_FirstEditMenu
I'm sorry, maximum recording time was exceeded.|
Would you like to listen to, rerecord, or send this
message? | If you'd like to listen to your message,
enter 2. | Thank you. If you'd like to add to your
message, enter 1; to listen to it, 2. | To rerecord,
enter pound. | Please select your type of edit by
saying "add to," "listen," or "rerecord." | If this is an
urgent message, enter 9. | For urgent delivery,
enter 9. | Otherwise, I'll make sure your message is
delivered.
MB014
SC020
MB021
SL029
GL032
SC016
SD023
SD021
SR020
PH_Box_GatherAccountNumber
To help process this call, please enter your account GI002
code. | When you're finished, enter star.
GL025
PH_Box_GatherPhoneNumber
To help process this call, please enter your
complete phone number. | When you're finished,
enter star.
GI001
GL025
PH_Box_Goodbye
If you need further assistance, enter pound now.
Thank you, and goodbye. | Thank you, and
goodbye.
MB007
MB016
Xen Mail CTI Conversation Guide
T A B L E • 3 – 85
Phrase name
Phrase text
Includes prompts
PH_Box_GreetingIntro
<Name> The person you are trying to reach...
MB017
PH_Box_HasBeenPaged
…has been paged
MB030
PH_Box_HelloIHaveACallFor
This is the voicemail system calling with a message SL017
for <Name>. | extension <Number>.| Please enter DR012
SUBPH_NumberString
your personal ID now to receive the message.
SR010
PH_Box_IfThisisUrgent
If this is an urgent message, enter 9.
SD023
PH_Box_InterruptTone
<Interrupt tone>
VC010
PH_Box_IsGone
is out today. | is not available right now. | is on the
phone now.
MB004
MB003
MB005
PH_Box_LikeToEdit
Thank you. Would you like to edit this message?
SC014
PH_Box_MaxRecordingTime Exceeded
I'm sorry, maximum recording time was exceeded. MB014
PH_Box_NameIsGone
|<Name> The person you are trying to reach... |is
out today. | is not available right now. | is on the
phone now.|
MB017
MB004
MB003
MB005
PH_Box_NextEditMenu
Thank you. If you'd like to add to your message,
enter 1; to listen to it, 2. | To rerecord, enter pound. |
Please select your type of edit by saying "add to,"
"listen," or "rerecord." | For urgent delivery, enter 9.
SL029
GL032
SC016
SD021
PH_Box_OfferReqHold
[If you'd like to hold,] enter 1; to leave a message, HD005
enter 2. | enter 1; continue leaving a message, 2. | To VC009
VC017
try another extension, enter 3.
PH_Box_PleaseEnterCallback
When you’re finished, enter “star.” | Please enter a GL025
number where your call can be returned.
MB029
PH-Box_PleasePickup
Please pickup...
MB025
PH_Box_PleasePickUp
You have a call on…
MB032
PH_Box_PleaseWaitForPage
Please hold while I page…
MB024
PH_Box_RoutedByClient
<Name> The person you are trying to reach... | has
transferred your call to <Name> | would like to
transfer you to <Name> | Your call has been
transferred to <Name> | Your call is being
transferred to <Name>
MB017
VC011
VC013
VC012
VC018
PH_Box_RoutedByClientChoices
<Name> The person you are trying to reach... | To
transfer, enter 1. To leave a message for <Name> |
To transfer, enter 1. To continue leaving a message
for <Name> | [enter 2.]
MB017
VC014
VC015
DR015
PH_Box_SorryCantTakeMessage
I'm sorry, I can't take a message now, but thanks for GL012
calling.
PH_Box_SorryCantTalkNow
|<Name>| I'm sorry, I can't talk to you now, please GL015
call back.
PH_Box_ThankYou
Thank you. Your |urgent| message has been sent.
86 – T A B L E • 3
SR019
SR015
Prompts by phrase name
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
Includes prompts
PH_Box_TransferToPagerService
Please wait while I transfer you to the pager
service.
MB031
PH_Box_VoiceDetectBoxGoodbye
Thank you, and goodbye.
MB016
PH_Box_WillRecordMessageNow
I'll record your message at the tone; when you are MB006
MB008
finished, hang up, or stay on the line for further
options. | If you'd like to leave a message, I'll record HB003
it now. | If you'd like to leave a message, please
record it after the tone. To transfer to the operator,
enter 0 now. <1 second of silence>
PH_Box_WillTakeMessageBeep
If you'd like to leave a message, I'll record it now.
MB008
PH_Box_YouEntered
You have entered... | To confirm, enter 1, to try
again, enter 2.
GI003
GI004
PH_Box_YourMessageBox
Your message box...
SL053
PH_Chk_AlsoThisMessage
There's also this message.
SL010
PH_Chk_And
And...
DT031
PH_Chk_BoxNo
Box number <Number>.
MB015
SUBPH_NumberString
PH_Chk_ButLeftNoReply
But left no reply.
SL005
PH_Chk_By
by...
SL113
PH_Chk_Cancelled
Canceled.
SR017
PH_Chk_CantAccess
I'm sorry, I can't presently access...
GL014
PH_Chk_ContinueReviewingThis
Continue reviewing this message?
SL076
PH_Chk_EndOfUrgent
End of urgent messages.
SL055
PH_Chk_Extension
Extension <Number>.
SP031
SUBPH_NumberString
PH_Chk_FaxNeverDeliveredDelete
This fax has never been delivered. Would you still FM079
like to delete it?
PH_Chk_FirstNextMessageFor
|This is a message for | The |first | next| message is SL011
for|...
SL043
SL044
PH_Chk_FirstNextMessageIs
The |first | next | message is...
SL009
SL054
SL026
PH_Chk_FirstNextMessageReturned
This | first | next | message has been returned
because...
NT018
NT019
NT017
PH_Chk_For
for...
DR013
PH_Chk_ForNoReply
For no reply, enter 2. Otherwise, I'll record your
message now.
SL015
PH_Chk_ForReceipts
For your return receipts, enter 1.
SL056
PH_Chk_From
from...
SL042
PH_Chk_GotAndLeft
Got all your messages and left [a | an urgent]
message.
SL058
SL059
Prompts by phrase name
T A B L E • 3 –87
Phrase name
Phrase text
Includes prompts
PH_Chk_GotYourMessageTo
Got your last message to...
SL062
PH_Chk_GuestHasSavedMsgs
You have | saved messages.
SL039
SL134
PH_Chk_HasntGotButLeft
Hasn't heard your last message, but left [a | an
urgent] message.
SL065
SL066
PH_Chk_ICannotDeleteFax
I cannot delete this fax right now.
FM080
PH_Chk_InYourMessageBox
...in your message box.
SL122
PH_Chk_LastMemberAt
The last member heard it |today | yesterday |
SR026
<Number> days ago | at <Time>. | at | remote site. SUBPH_DateTime
NT029
NT004
PH_Chk_LeftX
Left <Number>.
SL047
SUBPH_NumberTrailing
PH_Chk_LikeToArchive
Would you like me to archive this?
SL014
PH_Chk_LikeToHearIt
Would you like to hear it?
SL048
PH_Chk_LikeToRedirect
Would you like to redirect this?
SL022
PH_Chk_ListenToRest
Listen to the rest?
SL030
PH_Chk_MAM_Box_New
To check next, enter 5; delete, 6; archive, 7; timestamp, 8; redirect, 9; save as new, 0. | Repeat
message, pound.
ME024
ME035
PH_Chk_MAM_Box_Old
To check next, enter 5; delete, 6; archive, 7; timestamp, 8; redirect, 9. | Repeat message, pound.
ME025
ME035
PH_Chk_MAM_FaxMsg_Fax_New
To check next, enter 5; delete, 6; archive, 7; timestamp, 8; deliver fax, 9; save as new, 0. | Repeat
message, pound.
ME026
ME035
PH_Chk_MAM_FaxMsg_Fax_Old
To check next, enter 5; delete, 6; archive, 7; timestamp, 8; deliver fax, 9. | Repeat message, pound.
ME030
ME035
PH_Chk_MAM_FaxMsg_FaxNo Voice_New
To check next, enter 5; delete, 6; archive, 7;
timestamp, 8; deliver fax, 9; save as new, 0.
ME033
PH_Chk_MAM_FaxMsg_FaxNo Voice_Old
To check next, enter 5; delete, 6; archive, 7;
timestamp, 8; deliver fax, 9.
ME034
PH_Chk_MAM_FaxMsg_NoFax_New
To check next, enter 5; delete, 6; archive, 7; time- ME027
stamp, 8; save as new, 0. | Repeat message, pound. ME035
PH_Chk_MAM_FaxMsg_NoFax_Old
To check next, enter 5; delete, 6; archive, 7; timestamp, 8. | Repeat message, pound.
ME031
ME035
PH_Chk_MAM_Subscriber_New
To reply, enter 4; check next, 5; delete, 6; archive,
7; time-stamp, 8; redirect, 9; save as new, 0. |
Repeat message, pound.
ME022
ME035
PH_Chk_MAM_Subscriber_Old
To reply, enter 4; check next, 5; delete, 6; archive,
7; time-stamp, 8; redirect, 9. | Repeat message,
pound.
ME023
ME035
PH_Chk_MAM_VMNet_Not Resendable
To check next, enter 5; delete, 6; archive, 7; timestamp, 8; redirect, 9; save as new, 0. | Repeat
message, pound.
ME029
ME035
88 – T A B L E • 3
Prompts by phrase name
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Xen Mail CTI Conversation Guide
Phrase text
PH_Chk_MAM_VMNet_ResendableNew
ME028
To resend, enter 4, check next, 5; delete, 6;
archive, 7; time-stamp, 8; redirect, 9; save as new, ME035
0. | Repeat message, pound.
PH_Chk_MAM_VMNet_ResendableOld
To resend, enter 4, check next, 5; delete, 6;
archive, 7; time-stamp, 8; redirect, 9 |; save as
new, 0. | Repeat message, pound.
ME028
ME032
ME035
PH_Chk_MessageArchived
Message archived.
SL115
PH_Chk_MessageCategoryMenu
For voice messages, enter 4; for fax, enter 5.
ME021
PH_Chk_MessageDeleted
Message deleted.
SL114
PH_Chk_MessageForGroup
This is a message for <group name>. The message SL011
is...
SL009
PH_Chk_MessageHaventHeard
You have a message from this person.
SR004
PH_Chk_MessageSentAgain
Your message has been sent again.
SL117
PH_Chk_MsgGotAll
...got all your messages and left a |an urgent|
message. | ...got all your messages and left
|<Number> urgent messages. | <Number> new
message|s|.
SL059
SL058
SL057
SUBPH_NumberTrailing
SL073
SUBPH_1
SUBPH_NumberTrailing
SL040
PH_Chk_MsgHas
...has an old message to review. | ...has <Number>
messages to review. | ...has an urgent message for
you. | ...has a message for you. | ...has <Number>
urgent messages. | has <Number> new messages.
SL021
SL052
SUBPH_NumberTrailing
SL041
SL069
SL031
SUBPH_NumberTrailing
SL073
SUBPH_1
SUBPH_NumberTrailing
SL040
PH_Chk_MsgHasntGot
...hasn't heard your last message, but left an urgent
message. | ...hasn't heard your last message, but left
a message. | ...hasn't heard your last message, but
left | <Number> urgent messages. | <Number> new
messages.||
SL066
SL065
SL064
SUBPH_NumberTrailing
SL073
SUBPH_1
SUBPH_NumberTrailing
SL040
PH_Chk_MsgLeft
...left an urgent message. | ...left <Number>. | ...left SL070
SL047
a message. | ...left <Number> urgent messages. |
SUBPH_NumberTrailing
...left <Number> new message|s|.
SL006
SUBPH_NumberTrailing
SL073
SUBPH_1
SUBPH_NumberTrailing
SL040
Doc. No. 8558 - Release 1.0
June 2004
Phrase name
Prompts by phrase name
Includes prompts
T A B L E • 3 –89
Phrase name
Phrase text
Includes prompts
PH_Chk_NetReceipt
...was transmitted.
NT021
PH_Chk_NoFurther
There are no further messages.
SL016
PH_Chk_NoNewVoice
There are no new voice messages.
SL137
PH_Chk_NoNewVoiceOrFax
There are no new voice or fax messages.
SL138
PH_Chk_PerMessageReceipt
Got the message you sent | today | yesterday |
<Number> days ago| at <Time>.
SL060
SUBPH_DateTime
PH_Chk_PrerecordedAt
Prerecorded | today | yesterday | <Number> days
ago | at <Time>.
SD027
SUBPH_DateTime
PH_Chk_Receipt
Got your last message | today | yesterday |
SL003
<Number> days ago | at <Time>. | at | remote site. SUBPH_DateTime
NT029
NT004
PH_Chk_ReceivedAt
Received |today | yesterday | <Number> days ago | SL067
at <Time>. | at | remote site.
SUBPH_DateTime
NT029
NT004
PH_Chk_RecordedAt
...from <Name> | Recorded | transmitted | today |
yesterday | <Number> days ago | at <Time>. | at |
remote site.
SL042
SL018
NT038 SUBPH_DateTime
NT029
NT004
PH_Chk_ReviewDelay
<Half second of silence>
GL023
PH_Chk_SavedAsNew
Message saved as new.
SL028
PH_Chk_SentAt
Sent |today | yesterday | <Number> days ago| at
<Time>.
SR023
SUBPH_DateTime
PH_Chk_SorryCannotReply
I'm sorry, you cannot reply to this message.
SL116
PH_Chk_TheMessageIs
The message is...
SL009
PH_Chk_ThisIsAMessageFor
This is a message for...
SL011
PH_Chk_TotalTime
Totaling |one minute | <Number> minutes |
<Number> seconds.
DT030
DT026
SUBPH_NumberTrailing
DT027
SUBPH_NumberTrailing
DT029
SUBPH_NumberTrailing
PH_Chk_TransferedToFax
Call transferred |today | yesterday | <Number> days MB018
ago| at <Time>.
SUBPH_DateTime
PH_Chk_WouldLikeToCheck
Would you like to check | it | them|?
SL050
SL051
PH_Chk_WouldLikeToHear
Would you like to hear |it | them|?
SL048
SL049
90 – T A B L E • 3
Prompts by phrase name
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
Includes prompts
PH_Chk_XUrgent
<Number> urgent.
SL088
SL089
SL090
SL091
SL092
SUBPH_NumberTrailing
SD022
PH_Chk_YouHaveNew
You have <Number> new messages. | There are no SL039
new messages.
SUBPH_YouHave1
SL040
SUBPH_NumberTrailing
SL032
PH_Chk_YouHaveReview
There are no old messages to review. | You have | SL033
one old message | <Number> messages | to review. SL034
SL039
SUBPH_NumberTrailing
SL041
PH_Chk_YouHaveUrgent
You have <Number> urgent messages. | There are SL072
no new messages.
SL039
SUBPH_NumberTrailing
SL073
SL032
PH_Chk_YourMessageBox
Your message box has an urgent message. | Your SL071
message box has a message. | Your message box... SL008
SL053
PH_Chk_YourMessageTo
Your message to...
NT007
PH_Chk_YourReplyHasBeenSent
Your reply has been sent.
SL123
PH_Chk_YouStillHaveNew
There are no further messages. | You still have
<Number> new messages.
SL016
SL037
SL038
SUBPH_NumberTrailing
SL040
PH_Chk_YouStillHaveUrgent
There are no further messages. | You still have
<Number> urgent messages.
SL016
SL068
SL038
SUBPH_NumberTrailing
SL073
PH_Dir_AssistanceCouldNot
I'm sorry, directory assistance could not be
completed.
DR007
PH_Dir_ConfirmReminder
To stop the directory, enter 1.
DR026
PH_Dir_ConfirmWhenHeard
DR025
When you hear the name of the person you are
trying to reach, enter 1. | To stop the directory, enter DR026
1.
PH_Dir_EndOfGroup
<1 second of silence> End of <group name>. <1
second of silence>
GL002
DR009
PH_Dir_EndPause
<3 seconds of silence>
GL003
PH_Dir_ForNameEnter
For <Name> enter |1..9|.
DR013
SUBPH_EnterNumber
Prompts by phrase name
T A B L E • 3 –91
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
Includes prompts
PH_Dir_GroupName
<1 second of silence>
<Group name>
<1 second of silence>
GL002
PH_Dir_NameOrExt
<Name> Extension <Number>|.
DR012
SUBPH_NumberString
PH_Dir_NameYesOrNo
To confirm, enter 1. To hear the next name, enter 2. DR030
PH_Dir_NoMatches
There are no matches to the three letters you
entered | To try another name, enter 1.
PH_Dir_NoMoreMatches
There are no further matches to the three letters you SP004
entered. | To try another name, enter 1.
DR006
PH_Dir_PleaseEnterLetters
Please enter the first few letters of the person's last DR031
name. | For Q enter 7, for Z enter 9. | Please enter GL004
DR002
the letters now|.
PH_Dir_PleaseSayLetters
Please enter the first few letters of the person's last
name. | For Q enter 7, for Z enter 9. | Or, |at the
tone,| please say the first few letters of the person's
last name.
DR031
GL004
SC018
SC019
PH_Dir_ThisDirWill
This directory will help you find a person's
extension by their department.
DR008
PH_Dir_ToStartHearAgain
To |start | hear| the list again, enter pound.
<1 second of silence>
DR010
DR011
GL002
PH_Dir_ToStopDir
To stop the directory, enter pound. | Remember, you DR004
may enter the extension at any time.
DR024
PH_Dir_YouMayEnterExt
You may enter the extension at any time.
DR003
PH_Dlv_1ForAm2ForPm
For a.m., enter 1; for p.m., enter 2.
DT035
PH_Dlv_EnterActiveDays
Indicate the new days active by entering 1 for
Sunday, 2 for Monday, and so on. | When you're
finished, enter star.
DS010
GL025
PH_Dlv_EnterStartTime
Enter the starting time to the minute. | When you're DS012
finished, enter star.
GL025
PH_Dlv_EnterStopTime
Enter the ending time to the minute. | When you're DS013
finished, enter star.
GL025
PH_Dlv_LeaveTurnOn
Shall I |leave | turn| it on?
GL010
GL009
PH_Dlv_LikeToChange
Would you like to change it?
SP014
PH_Dlv_LikeToChangeFaxMachine
Change delivery to your fax machine?
FM003
PH_Dlv_LikeToChangeHomePhone
Change delivery to your home phone?
DS002
PH_Dlv_LikeToChangePagerPhone
Change delivery to your pager?
DS003
PH_Dlv_LikeToChangeSparePhone
Change delivery to your spare phone?
DS004
PH_Dlv_LikeToChangeWorkPhone
Would you like to change message delivery to your DS001
work phone?
PH_Dlv_LikeToTryAgain
Would you like to try again?
92 – T A B L E • 3
SP070
Prompts by phrase name
Doc. No. 8558 - Release 1.0
June 2004
DR005
DR006
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
PH_Dlv_MessageDeliveryIs
DS005
Message delivery to your |work phone | home
phone | pager | spare phone| is | Delivery to your fax DS006
DS007
machine is | on | off.
DS008
FM004
GL007
GL008
PH_Dlv_NoChangeOverPhone
I'm sorry, this schedule has a delivery mode that
cannot be changed over the phone.
DS026
PH_Dlv_NoScheduledDays
There are currently no scheduled days.
DS027
PH_Dlv_NoScheduledHours
There are currently no scheduled hours.
DS028
PH_Dlv_NotRecognizeDays
I'm sorry, I did not recognize the days you entered. DS024
PH_Dlv_NotRecognizeTime
I'm sorry, I did not recognize your time entry.
DS022
PH_Dlv_NoValidTimes
There are no valid delivery times; this schedule
cannot deliver messages.
DS025
PH_Dlv_OnDays
On <days> (for example, "On Sunday, Tuesday and DS030
Friday.")
SUBPH_Days
PH_Dlv_PhoneNotifiesForFax
This phone rings | does not ring | to tell you when
you have a fax.
FM005
FM006
PH_Dlv_ScheduleActiveFrom
The current schedule is active from <Time> to
<Time>.
DS009
SUBPH_Time
DT032
SUBPH_Time
PH_Dlv_ScheduleIncomplete
This delivery schedule is incomplete.
DS018
PH_Dlv_UrgentDeliveryIs
Urgent message delivery is currently | on | off.
SP032
GL007
GL008
PH_Fax_AddressedTo
FX026
Your fax will be addressed to the person at
extension... | If this is correct, enter 1; to change it, FX022
enter 2.
PH_Fax_Annotate
Please state what this fax is about.
PH_Fax_AnnotateFollowup
If you don't want to leave a message, just enter star FB023
after the tone. | I'll record your message at the tone. MB022
When you're finished, please stay on the line to be GL021
transferred to a fax machine. | <1 millisecond of
silence>
PH_Fax_AnnotatePublic
Please state who should receive this fax, and what MB019
it's about.
PH_Fax_ArriveShortly
Thank you for calling, your fax will arrive shortly. | FX004
I am not able to send your fax at this time.
FX005
PH_Fax_ChangeFaxPhoneMenu
To change the phone number, enter 4; to change the FM054
schedule, 5.
PH_Fax_ConfirmedCancelled
Selection confirmed | canceled.
FX027
FX014
PH_Fax_DocWillBeSentTo
Your fax will be sent to... <Name> | If this is
correct, enter 1; to change it, enter 2.
FX021
FX022
Prompts by phrase name
Includes prompts
FB003
T A B L E • 3 –93
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
Includes prompts
PH_Fax_EnterFaxNumber
Please enter the |area code and phone number
|complete phone number| of your fax machine. |
When you're finished, enter star.
FX019
FX020
GL025
PH_Fax_EnterStart
I'll transfer you to a fax machine now. When you FB013
hear the fax tone, press the start button on your fax
machine.
PH_Fax_FaxNotAvailable
I'm sorry, the document you requested is not
available at this time.
FX007
PH_Fax_ForNameEnterNumber
For... <Name> | Enter... <Number>
FX017
FX018
SUBPH_NumberString
PH_Fax_Greet
Fax for... <Name> | Box number... <Number>
FB001
MB015
SUBPH_NumberString
PH_Fax_HearList
FX003
If you don't know the number and would like to
hear a list of available documents, enter pound now. FX030
<1 second of silence> | Otherwise, I'll list the
available documents now.
PH_Fax_HoldAllStillBusy
All fax machines are |still |
in use.
FB007
FB008
PH_Fax_HoldOptions
While you are holding, you may enter 2 to |add to
your voice message, | leave a voice message, | or 3
to try another extension at any time. | Remember,
you may enter 2 to |add to your voice message, |
leave a voice message,| or 3 to try another extension
at any time.
FB019
FB020
FB021
FB022
PH_Fax_LikeExtension
If you would like your extension number to appear FX025
on the cover sheet, enter it now. Otherwise, the
cover sheet will remain unaddressed.
PH_Fax_NumberIsNotAvailable
...is not available at this time.
PH_Fax_NumberNotValid
I'm sorry... <Number> | is not a valid area code and FX008
phone number. | is a toll call which is not permitted. FX023
FX024
SUBPH_NumberString
PH_Fax_RequestDoc
To select a document, enter its number at any time
during this message. | To select another document,
enter its number now. | When you're finished
selecting documents, enter star. | <5 seconds of
silence> Okay, I'll fax the documents you've
selected.
FX001
FX002
FX028
FX029
PH_Fax_RequestedMaximum
You have selected the maximum number of
documents allowed.
FX016
PH_Fax_SayBye
If you need further assistance, enter pound now. | If FX006
you'd like to try an extension, you may do so now. | SP002
Thank you and good-bye. | See you later.
PH_Fax_ShortHoldPhrase
<3 seconds of silence>
GL003
PH_Fax_SorryDocument
I'm sorry, document...
FX009
94 – T A B L E • 3
Prompts by phrase name
Doc. No. 8558 - Release 1.0
June 2004
FX010
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
Includes prompts
PH_Fax_SystemDown
I'm sorry, I can't receive a fax at this time.
FB014
PH_Fax_SystemDown
I'm sorry, I can't deliver a fax at this time.
FB015
PH_Fax_WontHoldSoTakeMsg
FB004
I'll record your message | You may leave a voice
message | You may add to your voice message | at FB005
FB006
the tone.
PH_Fax_YouAreInLine
To wait for a fax machine, enter 1. To cancel your
fax and [leave a | add to your] voice message, enter
2.
| To continue to wait for a fax machine, enter 1. To
cancel your fax and [leave a | add to your] voice
message, enter 2. | Fax calls are answered in the
order received. | Or to try another extension, enter
#. | If you'd like to wait for a fax machine, say yes.
To cancel your fax and [leave a | add to your]
message, remain silent. | To continue to wait for a
fax machine, say yes.To cancel your fax and [leave
a | add to your] message, remain silent. |You are |1st
10th| in line. | There are over 10 calls holding ahead
of you.
FB009
FB010
FB011
FB012
FB017
FB018 FB024
FB025
FB026
FB027
HD010—HD019 HD020
PH_Fax_YouSelected
You have selected... | document. | To confirm this
selection enter 1, to cancel it enter 2.
FX011
FX012
FX013
PH_FaxCk_AlreadyDelivered
This fax has already been delivered.
FM041
PH_FaxCk_ArrivedAt
The fax | arrived... | for | from | Group number |
<Number>
FM058
FM038
FM068
SL019
SL042
GR013
SUBPH_NumberString
PH_FaxCk_AttemptedAt
Fax attempted...
FM039
PH_FaxCk_AutodeliverFailed
The first | next | fax could not be automatically
delivered.
FM051
FM052
FM053
PH_FaxCk_CallerCouldntHold
But, all fax ports were busy.
FM056
PH_FaxCk_CallerDidntHold
The caller chose not to hold for a fax port.
FM055
PH_FaxCk_CannotDeleteFax
Cannot delete this fax right now.
FM067
PH_FaxCk_ConfirmDelivery
Your fax(es) will be delivered shortly.
FM030
FM072
FM031
PH_FaxCk_CouldntDeliver
A fax delivery you requested was incomplete. You FM061
requested the delivery...
PH_FaxCk_DeliveryInProgress
This fax is already being delivered.
PH_FaxCk_EnterPhoneNum
For a different fax machine... | enter the digits of the FM076
fax phone number.
FM026
PH_FaxCk_FaxDeleted
Fax deleted.
FM078
PH_FaxCk_FaxNeverDelivered
This fax has never been delivered.
FM050
Prompts by phrase name
FM040
T A B L E • 3 –95
Phrase name
Phrase text
Includes prompts
PH_FaxCk_FaxSavedAsNew
Fax saved as new.
FM029
PH_FaxCk_FaxSavedAsOld
Fax archived.
FM049
PH_FaxCk_FirstNextIsAnnotated
The first | next | fax has this voice annotation...
FM033
FM034
FM032
PH_FaxCk_FirstNextNotAnnotated
The first| next | fax has no voice annotation.
FM036
FM037
FM035
PH_FaxCk_FirstNextNotAnnotated
The first | next | fax...
FM059
FM060
FM058
PH_FaxCk_HandsFreeOfferUsual Num
I'll deliver this fax to your usual fax machine.
FM025
PH_FaxCk_IncludingFaxes
Including one fax | <Number> faxes.
FM014
FM015
SUBPH_NumberString
FM013
PH_FaxCk_LikeToDeliver
Deliver this | these fax(es)?
FM017
FM018
PH_FaxCk_LikeToDeliverThis
Deliver this fax?
FM019
PH_FaxCk_LikeToDeliverUsualNum
Would you like me to deliver this to your usual fax FM021
machine?
PH_FaxCk_LikeToRedeliverThis
Deliver this fax again?
FM020
PH_FaxCk_MenuEnterNum
To use a different fax machine, enter 2.
FM024
PH_FaxCk_MenuOfferNum
To deliver to... <Name> | enter 1.
FM022
DR014
PH_FaxCk_MenuOfferUsualNum
To deliver to your usual fax machine, enter 1.
FM023
PH_FaxCk_NoDeliveryOffer
<Half second of silence>
GL001
PH_FaxCk_NoFaxToDeliver
No fax to deliver.
FM042
PH_FaxCk_NoPhoneAtAll
This fax cannot be delivered, since no phone
number has been specified.
FM027
PH_FaxCk_NoRedirect
This message cannot be redirected.
FM074
PH_FaxCk_NotFaxMachine
This does not appear to be a fax machine.
FM063
PH_FaxCk_SaveFaxAsNew
Save this | these fax(es) as new?
FM028
FM073
PH_FaxCk_SaveFaxAsOld
Archive this fax?
FM048
PH_FaxCk_SysFailedReceiving
Please see your system manager if you need more FM057
information about why this fax couldn't be
received.
96 – T A B L E • 3
Prompts by phrase name
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
PH_FaxCk_YouHaveFaxes
You have no | one | <Number> new faxes | and... | SL039
and one | <Number> | e-mail item(s) to fax. | There FM007
FM008
is nothing to fax.
SUBPH_NumberString
FM012
DT031
EM237
EM238
EM239
PH_FaxCk_YouHaveVoicelessFaxes
There are <Number> | is one | new fax(es) | without FM010
voice annotation.
FM009
FM016
FM071
PH_FaxCk_YourFaxBox
Your fax box has [a | an urgent] message.
FM047
FM046
FM045
PH_FaxCk_YourFaxBoxTrail
Your fax box. (trailing)
FM077
PH_FaxCk_YouStillHaveFaxes
You still have one | <Number> | new fax(es).
SL038
FM011
FM012
SUBPH_NumberString
PH_GAEN_AlarmUnitBatteryLow
A problem has been detected. | The System
Monitoring Unit battery is low. | Please contact
your system representative.
ER028
ER025
ER029
PH_GAEN_AlarmUnitDown
ER028
A problem has been detected. | The System
Monitoring Unit has failed.Until this unit is fixed, ER024
the system cannot diagnose hardware problems or ER029
send out an alert. | Please contact your system
representative.
PH_GAEN_AlarmUnitHeatProblem
A problem has been detected. | The temperature in ER028
ER034
the System Monitoring Unit has exceeded safe
ER029
operating limits. | Please contact your system
representative.
PH_GAEN_AlarmUnitModemDown
ER028
A problem has been detected. | The System
ER026
Monitoring Unit modem has failed. The system
cannot use this modem to send out an alert. | Please ER029
contact your system representative.
PH_GAEN_CPUFanDown
A problem has been detected. | One of the fans in
the main chassis has failed. | Please contact your
system representative.
PH_GAEN_DiskDriveDown
A problem has been detected. | A disk drive has
ER028
failed. | Please contact your system representative. ER017
ER029
PH_GAEN_DiskErrCritical
A problem has been detected. | At least one critical ER028
disk error has been detected. | Please contact your ER016
ER029
system representative.
PH_GAEN_DiskErrNonCritical
ER028
A problem has been detected. | At least one noncritical disk error has been detected. | Please contact ER015
ER029
your system representative.
Prompts by phrase name
Includes prompts
ER028
ER014
ER029
T A B L E • 3 –97
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
Includes prompts
PH_GAEN_DiskFanDown
A problem has been detected. | A fan has failed in
the disk storage system. | Please contact your
system representative.
ER028
ER032
ER029
PH_GAEN_DiskFullDebug
Your disk is almost full. Logging of diagnostic
traces has been suspended. | Please contact your
system representative.
ER005
ER029
PH_GAEN_DiskFullLog
Your disk is almost full. Logging of all call data has ER007
ER029
been suspended. | Please contact your system
representative.
PH_GAEN_DiskFullRecord
Your disk is almost full. Message recording has
been suspended. | Please contact your system
representative.
PH_GAEN_DiskOptimisation
An error occurred during disk maintenance. | Please ER002
contact your system representative.
ER029
PH_GAEN_DiskPowerSupplyDown
A problem has been detected. | A power supply has ER028
ER018
failed in the disk storage system. | Please contact
ER029
your system representative.
PH_GAEN_DiskRedundancy
ER001
An error occurred with disk redundancy. The
system is running on a single drive. | Please contact ER029
your system representative.
PH_GAEN_Fax_CantDeliver
A problem has been detected. | The fax system is ER028
improperly configured.Until it is fixed, the system ER041
cannot deliver faxes. | Please contact your system ER029
representative.
PH_GAEN_Fax_CantReceive
A problem has been detected. | The fax system is ER028
improperly configured.Until it is fixed, the system ER040
cannot receive faxes. | Please contact your system ER029
representative.
PH_GAEN_Fax_CantReceiveOr Deliver
A problem has been detected. | The fax system is ER028
improperly configured.Until it is fixed, the system ER039
ER029
cannot receive or deliver faxes. | Please contact
your system representative.
PH_GAEN_FaxDown
A problem has been detected. | The fax system has ER028
failed. | Please contact your system representative. ER022
ER029
PH_GAEN_HeatProblem
A problem has been detected. | The temperature in ER028
the main chassis has exceeded safe operating limits. ER013
ER029
| Please contact your system representative.
PH_GAEN_MainPowerRestored
Main power has been restored.
ER021
PH_GAEN_MainPowerRestored
ShutdownStarted
Main power has been restored, but shutdown is
already underway.
ER038
PH_GAEN_NetNodeOut
Remote site... | [Went out of service due to] critical NT004
error. | the maximum number of failed calls being ER008
ER009
reached.
PH_GAEN_OnLineBackupFailed
On-line backup has terminated with an error. |
Please contact your system representative.
98 – T A B L E • 3
ER010
ER029
Prompts by phrase name
Doc. No. 8558 - Release 1.0
June 2004
ER006
ER029
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
PH_GAEN_PMSLinkDown
A problem has been detected. | The data link to the ER028
Property Mgmt System has failed. | Please contact ER027
ER029
your system representative.
PH_GAEN_PowerSupplyBadVoltage
A problem has been detected. | At least one of the
power supplies is malfunctioning. | Please contact
your system representative.
ER028
ER030
ER029
PH_GAEN_PowerSupplyDown
A problem has been detected. | One of the power
supplies has failed. | Please contact your system
representative.
ER028
ER033
ER029
PH_GAEN_PowerSupplyFanDown
A problem has been detected. | One of the power ER028
supply fans has failed. | Please contact your system ER012
ER029
representative.
PH_GAEN_RAIDFanFail
A problem has been detected. | A fan has failed in
the disk storage system. | Please contact your
system representative.
PH_GAEN_SerialIntegrationDown
A problem has been detected. | The data link to the ER028
telephone system has failed. | Please contact your ER011
ER029
system representative.
PH_GAEN_TapeBackup
An error occurred during your regularly scheduled ER003
backup. It is important to have a current backup. | ER029
Please contact your system representative.
PH_GAEN_TapeNeedsCleaning
A problem has been detected. | The tape backup
unit needs cleaning immediately. | Please contact
your system representative.
PH_GAEN_UPSEngaged
ER028
A problem has been detected. | The system is
running on UPS battery power because main power ER020
ER029
has failed. | Please contact your system
representative.
PH_GAEN_VBoardAllFail
All voice boards have failed.
ER042
PH_GAEN_VMS
The voicemail system.
ER004
PH_GAEN_VoiceBoardDown
A problem has been detected. | At least one voice
board has failed. | Please contact your system
representative.
ER028
ER023
ER029
PH_GAEN_VoiceBoardDownCant
A problem has been detected. | The system cannot ER028
answer the phone because a voice board has failed. ER035
ER029
| Please contact your system representative.
Answer
PH_GAEN_VoiceBoardDownCant
Dialout
Doc. No. 8558 - Release 1.0
June 2004
PH_GAEN_VoiceBoardDownCantDo
Lamps
PH_Group_AddChangeToLocal Access
Prompts by phrase name
Includes prompts
ER028
ER037
ER029
ER028
ER031
ER029
A problem has been detected. | The system cannot ER028
dial out because a voice board has failed. | Please ER019
ER029
contact your system representative.
A problem has been detected. | The system cannot ER028
ER036
activate message waiting indications because a
voice board has failed. | Please contact your system ER029
representative.
To add this subscriber, you must make this a local GR066
access group. However, local access groups cannot GR067
be used by remote sites. | Add the subscriber and
change the group?
T A B L E • 3 –99
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
Includes prompts
PH_Group_AddedorDeleted
|added. | deleted.|
GR014
GL018
PH_Group_AddMemberbyExt
GR056
To add a member, please enter the extension
number, | for remote sites. | or, to spell the person's SR012
last name, enter pound pound. | To exit, enter star. SR043
NT033
SR047
GL017
PH_Group_AddMemberbyName
To add a member, please enter the first three letters
of the person's last name. |For Q, enter 7; for Z,
enter 9.| Or, enter pound pound to select by
extension number. | To exit, enter star.
GR056
SR003
GL004
GL005
GL017
PH_Group_AddTurnOffDispatch
To add this subscriber, you must turn off dispatch
distribution for this group. Groups with dispatch
distribution can only have members at the local
site. | Add the subscriber and change the group?
GR065
GR067
PH_Group_CanOtherSendToThis
Can others send a message to this group?
GR007
PH_Group_CanRemoteSendToThis
Can subscribers at other sites send messages to this GR070
group?
PH_Group_ChangeNameorNumber
Do you want to change the | group number | group's GR008
spelled name |?
GR009
PH_Group_ChangeRecordedName
Do you want to change the group's recorded name? GR010
PH_Group_ConfirmorDelete
Do you want to delete this member? | To confirm,
enter 1.
PH_Group_ContAddMemberbyExt
To exit, enter star. To add another member, please GL017
enter the extension number, | for remote site | or, to GR058
SR012 NT033
spell the person's last name, enter pound pound.
SR043
SR047
PH_Group_ContAddMemberby Name
To exit, enter star. To add another member, please
enter the first three letters of the person's last name.
|For Q, enter 7;for Z, enter 9. Please enter the letters
now.|
PH_Group_ContDelMemberbyExt
To exit, enter star. To delete another member, please GL017
enter the extension number, | for remote site | or, to GR059
SR012 NT033
spell the person's last name, enter pound pound.
SR043
SR047
PH_Group_ContDelMemberbyName
To exit, enter star. To delete another member, please
enter the first three letters of the person's last name.
|For Q, enter 7; for Z, enter 9. Please enter the
letters now.|
GL017
GR059
SR003
GL004
DR002
PH_Group_ContinueEditGroup
A message to this group is still being copied.
Continue editing this group?
GR064
100 – T A B L E • 3
GR011
SR046
Prompts by phrase name
Doc. No. 8558 - Release 1.0
June 2004
GL017
GR058
SR003
GL004
DR002
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
PH_Group_Created
Private | Open| group created. Ready to add the first GR021
member to this group. | Local access group created. GR022
GR071
Ready to add the first member to this group.
PH_Group_DelMemberbyExt
To delete a member, please enter the extension
number, | for remote site | or, to spell the person's
last name, enter pound pound. To exit, enter star.
GR057
SR012
NT033
SR043
SR047
GL017
PH_Group_DelMemberbyName
To delete a member, please enter the first three
letters of the person's last name. |For Q, enter 7; for
Z, enter 9.| Or, enter pound pound to select the
extension number. To exit, enter star.
GR057
SR003
GL004
GL005
GL017
PH_Group_EnterFirst3Letters
Please enter the first three letters of the group's
name. |For Q, enter 7; for Z, enter 9.|
GR016
GL004
PH_Group_EnterGroupNumber
Please enter the three digits of the group number.
GR061
PH_Group_GroupNumber
Group number <Number>.
GR013
SUBPH_NumberString
PH_Group_HasTheFollowing Members
...has the following members...
GR015
PH_Group_LikeToAddAnother
Would you like to create another group?
GR045
PH_Group_LikeToAddMembers
Would you like to add members to this group list? GR034
PH_Group_LikeToAddToThisGroup
Would you like to add members to this group?
GR033
PH_Group_LikeToChangeMore
Would you like to make any more changes to this
group?
GR051
PH_Group_LikeToChangeName
Would you like to change the name of this group?
GR035
PH_Group_LikeToChangeThis
Would you like to change this?
GR038
PH_Group_LikeToContinueMaint
Would you like to continue with group
maintenance?
GR040
PH_Group_LikeToCreateNewGroup
Would you like to create a new group?
GR041
PH_Group_LikeToDeleteAGroup
Would you like to delete a group?
GR042
PH_Group_LikeToDeleteAnother
Would you like to delete another group?
GR043
PH_Group_LikeToDeleteFromThis
Would you like to delete members from this group? GR044
PH_Group_LikeToDeleteMembers
Would you like to delete members from this group GR046
list?
PH_Group_LikeToEditAGroup
Would you like to edit a group?
GR047
PH_Group_LikeToEditAnother
Would you like to edit another group?
GR050
PH_Group_LikeToListAllGroups
Would you like to list all your groups?
GR048
PH_Group_LikeToListMembers
Would you like to list members of this group?
GR049
PH_Group_LikeToReviewList
Would you like to review this list?
GR055
PH_Group_MemberAddedOrNot
Added. | Group changed. | Member not added.
GR014
GR068
GR069
Prompts by phrase name
Includes prompts
T A B L E • 3 –101
Phrase name
Phrase text
Includes prompts
PH_Group_NameAndOrNumber
Group number is <Number>.
GR013
GR062
SUBPH_NumberString
PH_Group_NoMatches
There are no |further| matches to the |group number SP004
GR030
| three letters| you entered. Would you like to try
GR029
again?
SP004
GR031
SP070
PH_Group_NoMembers
This group has no members.
GR036
PH_Group_NoMoreMatches
There are no |further| matches to the three letters
you entered. | I'm sorry, there is no such extension
number. | There are no matches to that extension
number.|
SP004
GR031
SR013
GR037
PH_Group_NotEnteredNeedsName
Not entered. | The group cannot be added without a GR003
group number | name. | The |group number | group's GR002
GR005
spelled name| will not be changed.
GR006
PH_Group_Number
Group number <Number>.
GR013
SUBPH_NumberString
PH_Group_NumberConflicts
Group number conflicts with an existing group
number. Would you like to choose another group
number?
GR013
GR024
PH_Group_OpenLocalNameAndOr Number
Open | Local access | group| is number...
GR023
GR072
GR062
GR063
PH_Group_RecordGroupName
At the tone, state the name of the group. | When
you're finished, enter star.
GR019
GL025
PH_Group_RecordMessageNow
Would you like to record a message for this group GR053
now?
PH_Group_ReviewListofGroups
Would you like to review the list of your groups?
GR054
PH_Group_SorryCantChangeGroup
I'm sorry, I cannot presently change this group.
GR012
PH_Group_SureYouWantToDelete
Are you sure you want to delete...
GR020
PH_Group_TheNumberIs
The group number is | The numbers corresponding GR026
GR028
to the first three letters of the group's name are |
SUBPH_NumberString
<Number>.
PH_Group_ThereAreNoGroups
There are no groups.
GR032
PH_Group_TheseExist
The following groups exist...
GR025
PH_Group_TheVoiceNameIs
The group's voice name is... | <Name>. | not
recorded. The group cannot be added without a
recorded name.
GR027
GR004
PH_Group_ThisPersonIsAMember
This person is already a member.
GR001
PH_Group_ToExitEnterStar
To exit, enter star.
GL017
PH_Gst_GuestNumber
Guest number <Number>.
SL077
SUBPH_NumberString
102 – T A B L E • 3
Prompts by phrase name
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
Includes prompts
PH_Gst_HowNiceToHear
How nice to hear from you!
SL001
PH_Hold_AllStillBusy
I'm sorry, all lines are |still| busy.
HD001
HD002
PH_Hold_AttemptPutYou
I will attempt to put you through. Please stay on the HD007
line.
PH_Hold_HoldMusic
<Music>
PH_Hold_HoldOptions
While you are holding | Remember|, you may enter HD008
2 to leave a message, or 3 to try another extension HD009
VC007
at any time.
VC008
PH_Hold_NameStillBusy
|<Name> | The person you are trying to reach is |
still | on the phone | now|.
MB017
MB005
HD003
PH_Hold_NoLongerBusy
I'm sorry, the line is no longer busy, but now it
doesn't answer.
HD022
PH_Hold_TooMany
And I have too many lines holding already.
HD021
PH_Hold_YouAreInLine
Calls are answered in the order received|. You are
<Number> in line. | If you'd like | to hold | to
continue to hold, |please say Yes; | enter 1;| to |stop
holding, remain silent,| leave a message, enter 2|
remain silent.| to try another extension, enter 3. You
must enter a tone to remain connected. | There are
over 10 calls holding ahead of you.
HD004
HD010
HD011
HD012
HD013
HD014
HD015
HD016
HD017
HD018
HD019
HD005 HD033 HD034
HD006 HD020
PH_Leave_AskForExt
Please enter the extension number | Or, to spell the SR012
person's last name, enter pound pound.
SR047
PH_Leave_AskForExtOr
Please enter the extension [number] <Number> for SR012
groups | and remote sites. | Or, to spell the person's SR043
NT026
last name, enter pound pound.
SUBPH_NumberString
SR047
PH_Leave_AskForGroupNumber
Please enter the three digits of the group number.
Prompts by phrase name
HD023
HD024
HD025
HD026
HD027
HD028
HD029
HD030
HD031
HD032
GR061
T A B L E • 3 –103
Phrase name
Phrase text
Includes prompts
PH_Leave_AskForName
Please enter the first three letters of the person's last
name | for Q, enter 7; for Z, enter 9. | Please enter
the letters now|. Or, enter pound pound to select by
extension number.
SR003
GL004
DR002
GL005
PH_Leave_Beep
<1 millisecond of silence|>
GL021
PH_Leave_CancellingGroupMsg
Canceling group message.
SR041
PH_Leave_CantAccessMessage
I'm sorry, I can't access |this | the next| message
right now.
SL074
SL075
PH_Leave_Confirm
To confirm, enter 1.
SR046
PH_Leave_Enter1toLeaveMessage
Enter 1 to leave a personal message for...
SR011
PH_Leave_GreetingInUse
This greeting is currently in use. Would you like to SP071
try again?
PH_Leave_GroupMessageBeing Copied
Your last message to this group is still being copied. SR048
PH_Leave_GroupMessageNotHeard
Your last message has not been heard. | Some group SR032
members haven't heard your last message.| Would SR031
SR033
you like to review it?
PH_Leave_HasntHeardLast
...hasn't heard your last message yet.
SL007
PH_Leave_LikeLeaveGroupAnother
Would you like to leave this group an additional
message?
SR002
PH_Leave_LikeLeavePersonAnother
Would you like to leave this person an additional
message?
SR007
PH_Leave_LikeRecordIntroduction
Would you like to record an introduction?
SL023
PH_Leave_LikeToLeave
If you'd like to leave a message, I'll record it now.
SL012
PH_Leave_LikeToLeaveAnother
Would you like to leave another message?
SR009
PH_Leave_LikeToLeaveAny
Would you like to leave any messages?
SR001
PH_Leave_LikeToRedirect
Would you like to redirect this message to anyone
else?
SL027
PH_Leave_LikeToReviewGroup Message
Your last message to this group is still being copied. SR048
| Wouldyou like to review it?
SR033
PH_Leave_ListentotheRest
Listen to the rest?
SL030
PH_Leave_MessageSaved
Message saved.
SR022
PH_Leave_NodeIsOutOfService
That remote site is not active.
NT015
PH_Leave_NoSuchExtensionOrName
I'm sorry, there is no such extension number. |
There are no further matches to the group number
you entered. | There are no further matches to the
three letters you entered.|
SR013
GR030
SP004
PH_Leave_NotRecorded
...not recorded.
SP063
PH_Leave_NumberHaveNotHeard
Over <Number> | people have not heard this
message.
DT024
SUBPH_NumberTrailing
SR025
PH_Leave_PersonHasNotHeardLast
This person hasn't heard your last message. Would SR029
you like to review it?
SR033
PH_Leave_PersonHasNotHeardMsg
...has not heard this message.
104 – T A B L E • 3
SL063
Prompts by phrase name
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
Includes prompts
PH_Leave_RecordingthenBeep
Recording...
SR042
PH_Leave_SendingGroupMessage
Sending group message.
SR040
PH_Leave_ShouldListNotHeardMsg
List who has not heard this message?
SR024
PH_Leave_SorryCantAccess
I'm sorry, I can't presently access...
GL014
PH_Leave_StillLikeLeaveMessage
Would you still like to leave this person a message? SR039
PH_Leave_ToConfirmCancel
To confirm cancellation, enter 1.
SR030
PH_Leave_ToExitListEnterStar
To exit the list, enter a digit at any time.
SR027
PH_Leave_WillCopyMessageNow
I'll copy the message now.
SL024
PH_Leave_WillRecordMessageNow
Okay, I'll record your message now.
SR008
PH_Leave_WouldYouLiketoCancel
Would you like to cancel this message?
SR006
PH_Leave_YouLeftGroup
You left this group another message.
SR038
PH_Leave_YouLeftPerson
You left this person another message.
SR037
PH_Net_BadExt
The target extension number does not exist.
NT009
PH_Net_BoxClosed
The target message box is closed.
NT012
PH_Net_BoxFull
The target message box is full.
NT011
PH_Net_Chk_PerMsgXmitReceipt
The message you sent to...
NT039
PH_Net_EnterExt
Please enter the extension number of the person
you would like to leave a message for. | When
you're finished, enter star.
NT001
GL025
PH_Net_GroupNumberAtNode
Group number... | at... | remote site
GR013
NT029
NT004
PH_Net_Grp_AskForExtAtNode
Please enter the extension number at... | remote
site... | Or enter pound pound to spell the person's
name at... | To exit, enter star.
NT031
NT004
NT037
GL017
PH_Net_Grp_AskForNameAtNode
Please enter the first three letters of the person's last
name at... | or enter pound pound to select by
extension number at… | remote site... | Please enter
the letters now. | For Q enter 7, for Z enter 9. | To
exit, enter star.
NT030
NT035
NT004
DR002
GL004
GL017
PH_Net_Grp_AskForNodeNumber
Please enter the three digits of the remote site
number. | To exit, enter star.
NT034
GL017
PH_Net_IsCorrect
Is this correct?
NT003
PH_Net_LikeToResend
Would you like to resend the message?
NT016
PH_Net_Lv_AMIS_AskForExtAtNode
Please enter the extension number at... | remote site. NT031
| When you are finished, enter star.
NT004
NT023
PH_Net_Lv_AMIS_ExtNeededAtNode
I'm sorry. Subscribers at... | remote site. | must be
specified by extension.
Prompts by phrase name
NT024
NT004
NT025
T A B L E • 3 –105
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
Includes prompts
PH_Net_Lv_AskForExtOrGrpAtNode
For groups at... | remote site | please enter the
extension [number] or to spell the person's last
name, enter pound pound | or enter pound pound to
spell the person's last name | for groups and remote
sites.
NT036
NT004
SR012
SR043
NT031
NT027
SR047
NT037
NT026
PH_Net_Lv_AskForGrpAtNode
Please enter the three digits of the group number
at... | remote site…
NT032
NT004
PH_Net_Lv_AskForGrpOrNodeNum
Please enter the three digits of the group or remote NT022
site number.
PH_Net_Lv_AskForNameAtNode
Please enter the first three letters of the person's last
name at... | remote site… | For Q enter 7, for Z enter
9. | Please enter the letters now. | Or enter pound
pound to select by extension number at...
NT030
NT004
GL004
DR002
NT035
PH_Net_NodeOutOfService
That remote site is out of service.
NT013
PH_Net_NoSuchExtensionOrName
There are no further matches to the three letters | the SP004
NT028
group or remote site number | you entered. | I'm
SR013
sorry, there is no such extension number.
PH_Net_NotDialling
The voicemail system is not currently dialling to... NT014
PH_Net_OneToDisconnect
To disconnect, enter 1.
NT006
PH_Net_RemoteNode
Remote site...
NT004
PH_Net_ResendMessage
OK, I'll resend your message.
NT020
PH_Net_SubscriberAtNode
Extension... | at... | remote site...
DR012
NT029
NT004
PH_Net_TheExtensionIs
The extension you entered is...
NT002
PH_Net_TooLong
The message is too long.
NT010
PH_OAI_PlayPause
Press pause to continue pausing or resume to
continue playing.
IN002
PH_OAI_SelectMessage
To play a message, press the one touch key. To look IN001
through your message list, press the Next or
Previous key.
PH_Opt_ForGreetingsEnter4
For greetings, enter 4; groups, 5; transfer or
delivery options, 6; personal options, 7.
PH_Opt_ForTransferOptionsEnter
For transfer options, enter 4; for delivery options, 5. ME016
PH_Opt_ForUrgentEnter4
ME012
For urgent, enter 4; private, 5; return receipt, 6;
future delivery, 7. | When you're finished, enter star. GL025
GL026
| Otherwise, I'll send your message now.
PH_Opt_HearReceipts
To hear return receipts, enter 4; leave messages, 5; ME005
review old messages, 6; setup options, 7.
PH_Opt_LeaveMessages
To leave messages, enter 5; review old messages, 6; ME006
setup options, 7.
106 – T A B L E • 3
Prompts by phrase name
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June 2004
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June 2004
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
Includes prompts
PH_Opt_MessageDelivery
Message Delivery: For your work phone, enter 4;
home phone, 5; pager, 6; spare phone, 7 | fax
machine, 8.
ME007
FM001
PH_Opt_NewMessages
To hear new messages, enter 4; leave messages, 5; ME002
review old messages, 6; setup options, 7.
PH_Opt_NoNewHearReceipts
There are no new messages. To hear return receipts, ME004
enter 4; leave messages, 5; review old messages, 6;
setup options, 7.
PH_Opt_NoNewLeaveMessages
There are no new messages. To leave messages,
enter 5; review old messages, 6; setup options, 7.
ME003
PH_Opt_ToAddMembersEnter4
To add members, enter 4; delete members, 5; list
members, 6; change group name, 7.
ME019
PH_Opt_ToChangePhoneEtcPlusFax
To change the phone number, enter 4; schedule, 5; ME008
delivery mode, 6 | fax notification, 7.
FM002
PH_Opt_ToChangeThePhone Number
To change the phone number, enter 4; schedule, 5; ME008
delivery mode, 6 | fax notification, 7.
FM002
PH_Opt_ToChangeTransferNumber
To change transfer number, enter 4; call screening, ME015
5; call holding, 6.
PH_Opt_ToCheckNewMessages
To check new messages, enter 4; leave messages, 5; ME001
review old messages, 6; setup options, 7.
PH_Opt_ToCreateAGroupEnter4
To create a group, enter 4; edit a group, 5; list
groups, 6; delete a group, 7.
PH_Opt_ToHearCurrentGreeting
ME010
To hear the current greeting, enter 4; switch
greeting, 5; edit standard greeting, 6; edit alternate FM066
greeting, 7; edit busy greeting, 8 | edit fax
greeting, 9.
PH_Opt_ToHearMessageEnter4
To hear this message, enter 4; cancel, 5; change
special delivery, 6. | When you're finished, enter
star.
ME013
GL025
PH_Opt_ToHearMessageNotHeard
To hear this message, enter 4; cancel, 5; change
special delivery, 6; list who has not heard it, 7. |
When you're finished, enter star.
ME014
GL025
PH_Pause_2ToRecord
To record, enter 2.
SR018
PH_Pause_EnterTT
Enter any digit to continue.
GL019
PH_Pause_PauseToPlay
To continue playing, enter 8.
SL046
PH_Pause_PlaybackPaused
Playback paused.
SL045
PH_PTF_AskResend
Send this fax again?
FM083
PH_PTF_CannotTransmit
You sent the fax... | A fax you sent could not be
transmitted.
FM082
FM081
PH_PTF_EnterFaxNumber
Enter the digits of the fax phone number.
FM026
PH_PTF_ToSendToDifferent
To change the number, enter 2.
FM085
PH_PTF_ToSendToOfferNum
To send to <Number> | enter 1.
FM084
SUBPH_NumberString
DR014
Prompts by phrase name
ME020
T A B L E • 3 –107
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
Includes prompts
PH_PTF_WillBeSent
The fax will be sent shortly.
FM086
PH_PTF_YourFaxWillBeSentTo
Your fax will be sent to...
FX021
PH_Rec_DialtoneDetected
An interruption has occurred; to continue, enter 1. GL016
PH_Rec_EnterPauseToContinue
To continue recording, enter 8.
SR016
PH_Rec_EnterTTToContinue
Enter any digit to continue.
GL019
PH_Rec_OutOfSpace
I'm sorry, I'm out of message space and can't record GL013
any more.
PH_Rec_Recording
Recording...
PH_Rec_RecordingPaused
Recording paused. | To continue recording, enter 8. SR014
SR016
PH_SBOwn_EnterBoxToReset
Please enter the box number to reset.
SM002
PH_SBOwn_LikeToRecordGreeting
Would you like to record a personal greeting?
SM005
PH_SBOwn_LikeToRecordVoice
Name
Would you like to record a voice name?
SM004
PH_SBOwn_LikeToResetBox
To reset a personal message box, enter 1. | To exit, SM001
enter star.|
GL017
PH_SBOwn_LikeToSetSecurityCode
Would you like to set a security code?
SM003
PH_SBOwn_TheCurrentGreetingIs
The current greeting is...
SP075
PH_SM_Opt_HearReceipts
To hear return receipts, enter 4; leave messages,5;
review old messages, 6; setup options, 7; system
manager options, 0.
ME005
SY072
PH_SM_Opt_LeaveMessages
To leave messages, enter 5; review old messages, 6; ME006
setup options, 7; system manager options, 0.
SY072
PH_SM_Opt_NewMessages
To hear new messages, enter 4; leave messages, 5; ME002
SY072
review old messages, 6; setup options, 7; system
manager options, 0.
PH_SM_Opt_NoNewHearReceipts
There are no new messages. To hear return receipts, ME004
enter 4; leave messages,5; review old messages, 6; SY072
setup options, 7; system manager options, 0.
PH_SM_Opt_NoNewLeaveMessages
There are no new messages. To leave messages
,enter 5; review old messages, 6; setup options, 7;
system manager options, 0.
PH_SM_Opt_ToCheckNewMessages
To check new messages, enter 4; leave messages, 5; ME001
SY072
review old messages, 6; setup options, 7; system
manager options, 0.
PH_Spdl_ChangeToImmediate
Would you like to change to immediate delivery?
SD029
PH_Spdl_EnterDayOfMonth
Enter the day of the month as a number from 1 to
31.
DS014
PH_Spdl_EnterMonth
Enter the month of the year as a number from 1 to DS015
12 where January is 1 and so on.
PH_Spdl_EnterTime
Enter the time to the minute. | When you're
finished, enter star.
108 – T A B L E • 3
SR042
DS011
GL025
Prompts by phrase name
Doc. No. 8558 - Release 1.0
June 2004
ME003
SY072
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June 2004
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
PH_Spdl_ForLaterEnter
For later today, enter 0; for tomorrow, 1; for 2 days DS020
from now, 2; and so on. To indicate a month and
day, enter 9.
PH_Spdl_FutureAt
|Today | Tomorrow | <date>| at <Time>.
DT021
DT023
SUBPH_DateTime
DT020
PH_Spdl_KeepFuture
Would you like to keep that?
SD030
PH_Spdl_LikeSpecialDelivery
Would you like special delivery for this message?
SD004
PH_Spdl_LikeSpecialDeliveryRep
Would you like special delivery for this reply?
SD005
PH_Spdl_LikeToChangeSpecial
Would you like to change special delivery for this
message?
SD006
PH_Spdl_MarkedForDelivery
Marked for delivery...
SD031
PH_Spdl_MarkedPrivateSK
|Marked as private. Keep it private? | Marked as
private. | Not private.|
SD008
SD007
SD010
PH_Spdl_MarkedPrivateYN
|Marked as private. Keep it private? | Mark it
private?|
SD008
SD009
PH_Spdl_MarkedReceiptSK
|Marked for return receipt. Keep return receipt? |
Marked for return receipt. | No receipt.|
SD013
SD012
SD015
PH_Spdl_MarkedReceiptYN
|Marked for return receipt. Keep return receipt? |
Mark for return receipt?|
SD013
SD014
PH_Spdl_MarkedUrgentSK
|Marked as urgent. Keep it urgent? | Marked as
urgent. | Not urgent.|
SD018
SD017
SD020
PH_Spdl_MarkedUrgentYN
|Marked as urgent. Keep it urgent? | Mark it
urgent?|
SD018
SD019
PH_Spdl_MarkFuture
Mark for future delivery?
SD028
PH_Spdl_NoRedirect
This message cannot be redirected.
SD011
PH_Spdl_NoSpecialDelivery
This message has no special delivery.
SD001
PH_Spdl_NotRecognizeDate
I'm sorry, I did not recognize the date you entered. | DS023
Would you like to try again?
SP070
PH_Spdl_OptionNotAvailable
This option is not available. Please see your system GL020
manager if you need more information.
PH_Spdl_SendThisWay
Send it this way?
SD002
PH_Spdl_SentImmediately
Will be sent immediately. | Will be sent according
to the network delivery schedule.
SR036
SR049
PH_Spdl_ToSendThisWay
To send it this way, enter 1.
SD003
PH_Spdl_UrgentPrivateMessage
This |urgent| |private| message
SD026
SD024
SD025
SR028
PH_Spdl_WillBeSent
...will be sent...
SR021
Prompts by phrase name
Includes prompts
T A B L E • 3 –109
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
Includes prompts
PH_Spdl_WithReceipt
...with return receipt requested.
SD016
PH_Spr_CouldNotRecognize
I'm sorry, I cannot understand your voice. Use your SC005
telephone to enter the extension number now.
Otherwise I will transfer you to the operator.
PH_Spr_DidNotHearYou
I'm sorry, I did not hear you.
SC006
PH_Spr_DidNotRecGotoOperator
I'm sorry, I did not hear you. Would you like to be
transfered to the operator?
SC008
PH_Spr_DidNotRecRepeat
I'm sorry, I did not hear you. | At the tone... | Please SC006
repeat the extension number.
SC001
SC007
PH_Spr_GotoOperator
Would you like to be transfered to the operator?
PH_Spr_InvalidExtension
I'm sorry | Extension <Number> | is not valid. | At SC013
the tone... | Please say the extension number again. DR012
SUBPH_NumberString
SC003
SC001
SC004
PH_Spr_IsThisCorrect
Extension <Number> | Is this correct?
DR012
SUBPH_NumberString
SC012
PH_Spr_NotImplemented
I'm sorry, this feature has not been implemented.
SC011
PH_Spr_OpenLineHelp
Please say the command "extension," "operator," or SC017
"directory."
PH_Spr_SayExtension
At the tone... | Please say the extension number of
the person you are trying to reach.
SC001
SC002
PH_Spr_TryAnotherName
Would you like to try another name?
SC010
PH_Sub_AllSettingsAreErased
All settings have been erased and your mailbox
remains as new. If you wish to repeat the setup
process now, enter your personal ID.
SS011
PH_Sub_Ask_EditIntro
Edit this introduction?
SL118
PH_Sub_Ask_EditMsg
Edit this message?
SL104
PH_Sub_Ask_MessageOptions
Would you like message options?
SL103
PH_Sub_Ask_SendToAnyoneElse
Send this to anyone else?
SL105
PH_Sub_CallsForwardedTo
Calls are currently forwarded to...
SP089
PH_Sub_CallsForwardedTo
Shall I forward all calls to voicemail?
SP090
PH_Sub_CanHaveTwoGreetings
You can have two greetings: One for when you are SS012
GL006
not available, another for when you are on the
phone. Would you like to have two greetings? |
Enter 1 for yes, or 2 for no.
PH_Sub_CantAccessSetupOptions
I'm sorry, I can't presently access | setup options. |
Please try again later.
110 – T A B L E • 3
GL014
SP079
GL024
Prompts by phrase name
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June 2004
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June 2004
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
Includes prompts
PH_Sub_ChooseACodeWillNotForget
Choose a code that you will not forget. The code
should be three to ten digits. | Please enter your
security code now. | When you're finished, enter
star.
SP020
SP078
GL025
PH_Sub_CurrentNumberHasSpecial
The current phone number contains special dialling DS016
codes that cannot be entered over the phone. Are
you sure you want to change this number?
PH_Sub_DeliveryOptionsComplete
Delivery options complete. Would you like to
review them?
PH_Sub_DoesNotKnowExtension
SS005
Someone who does not know your extension
number may still reach you or leave you a message GL004
DR002
just by knowing your last name. For this, the
system must know how to spell your last name.
Spell your name by entering the first three letters of
your last name. | For Q, enter 7; for Z, enter 9.|
Please enter the letters now.
PH_Sub_DoNotDisturbIs
Do not disturb is currently...
SP088
PH_Sub_EditMsgMenuMenu
To add, enter 4; listen, 5; rerecord, 6 | finishing
editing, star.
SL108
SL135
PH_Sub_EditMsgYesNoMenu
To add enter 1, listen, 2. | To rerecord, enter pound. | SL107
To exit, enter star.
GL032
GL017
PH_Sub_EnrollmentPausedEnter1
Enrollment paused. To continue the enrollment
process, enter 1.
SS001
PH_Sub_EnrollSetSecurityCode
Would you like to set a security code to safeguard
your mailbox? Enter 1 for Yes or 2 for No.
SS009
PH_Sub_EnterFirst3Letters
Enter the first three letters of your last name. | For
Q, enter 7; for Z, enter 9. Please enter the letters
now. | To exit, enter star.
SP043
GL004
DR002
GL017
PH_Sub_EnterNewPhoneNumber
Enter the digits of the new phone number. | To
insert one-second pauses, enter the pound key. |
When you’re finished, enter star.
SP012
SP086
GL025
PH_Sub_EnterPersonalCode
Please enter your personal security code.
SL013
PH_Sub_EnterSecurityCode
Please enter your new security code. | To delete
your present security code, just [enter star now |
wait and I’ll delete it]. | Please reenter your new
security code to confirm it. | When you’re finished,
enter star.
SP019
SP084
SP085
SP025
GL025
PH_Sub_EnterSecurityCodeNow
Please enter your security code now. | When you're SP078
finished, enter star.
GL025
PH_Sub_ExitOrAskForExt
To exit, enter star. | For groups... | Enter the
extension [number] or... | Or, to spell the person’s
last name, enter pound pound.
Prompts by phrase name
DS019
SL109
SR044
SL111
SL112
SR047
T A B L E • 3 –111
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
Includes prompts
PH_Sub_ExitOrAskForName
To exit, enter star. | Enter the first three letters of the
person's last name. | Please enter the letters now. |
For Q enter 7, for Z enter 9. | Or, enter pound pound
to select by extension number.
SL109
SL110
DR002
GL004
GL005
PH_Sub_ForwardAllCallsIs
Forward all calls to voicemail is currently...
SP087
PH_Sub_GreatWelcomeToTheSystem
SS002
Great! Welcome to the voicemail system. To use
your new voice mailbox in the future, just enter
your personal ID when the system first answers. If
you'd like to use your mailbox now, enter your
personal ID.
PH_Sub_HelloOwner
SL002
<Name>. | Remember, 1 for Yes and 2 for No. |
Remember, for the main menu, enter star; to move ME018
back a menu, enter pound.
PH_Sub_HoldingIsNotSupported
Call holding to your extension is | not supported by SP058
SP061
your phone's transfer setting. Please see your
system manager if you need more information.
PH_Sub_HoldingToExtensionIs
Call holding to your extension is |on | off|. Shall I
|leave | turn| it on?
PH_Sub_LikeIncludedInDirectory
Would you like to be listed in the directory, so that SS008
outside callers may reach you just by knowing your
name? Enter 1 for yes or 2 for no.
PH_Sub_LikeSpecialDeliveryRedir
Would you like special delivery for this message?
SD004
PH_Sub_LikeToAccessSetup
Would you like to access your setup options?
SP001
PH_Sub_LikeToChangeDelivery
Would you like to change your delivery options?
SP015
PH_Sub_LikeToChangeDirStatus
Would you like to change your directory listing
status?
SP048
PH_Sub_LikeToChangeGreetings
Would you like to change your greetings?
SP006
PH_Sub_LikeToChangeGroups
Would you like to change your groups?
GR039
PH_Sub_LikeToChangeOptions
Would you like to change your personal options?
SP016
PH_Sub_LikeToChangePhoneNumber
Would you like to change |the current phone
number? | it?|
SP010
SP014
PH_Sub_LikeToChangeRecordName
Would you like to change your recorded name?
SP050
PH_Sub_LikeToChangeSpelledName
Would you like to change your spelled name?
SP051
PH_Sub_LikeToChangeTransfer
Would you like to change call transfer?
SP062
PH_Sub_LikeToChangeTransorDlv
Would you like to change your transfer or delivery SP046
options?
PH_Sub_LikeToDoAnythingElse
Would you like to do anything else?
SP003
PH_Sub_LikeToSetSecurityCode
Would you like to set your security code? |Enter 1
for Yes, or 2 for No.|
SP018
GL006
112 – T A B L E • 3
Prompts by phrase name
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June 2004
SP058
GL007
GL008 GL010
GL009
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June 2004
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
PH_Sub_ListingInDirectoryIsNow
Your listing in the directory is now |off | on|. Shall I SP052
|turn it on | leave it on|?
GL007
GL008
GL009
GL010
PH_Sub_LowOnSpace
The voicemail system is running low on recording GL011
space. Please delete all unnecessary messages.
PH_Sub_MainMenu
Main Menu.
ME017
PH_Sub_MakeThisCurrentGreeting
Would you like to make this greeting active?
SP035
PH_Sub_MsgHandlingMenu
To edit, enter 4; change special delivery, 5; address SL106
to others, 6 | send message, star.
SL136
PH_Sub_MsgHandlingRedirectMenu
To edit, enter 4; change special delivery, 5 | send
message, star.
SL121
SL136
PH_Sub_NoCurrentPhoneNumber
There is no current phone number.
DS031
PH_Sub_NoIntroToListenTo
I'm sorry. There is no previously recorded
introduction to listen to.
SL119
PH_Sub_NoMsgToListenTo
I'm sorry. There is no previously recorded message SL120
to listen to.
PH_Sub_NoSecurityCodeHasBeenSet
No security code has been set.
PH_Sub_NumbersToLastName
The numbers corresponding to the first three letters SP045
SUBPH_NumberString
of your last name are | <Numbers> | not entered.
Please note that you should enter a spelled name. SP042
PH_Sub_OneWayPeopleKnow
One way people know they've reached you or that SS004
you've called them is by hearing your name. At the GL025
beep, please state your first and last name; state
only your name. | When you're finished, enter star.
PH_Sub_PersonalOptionsComplete
Personal options complete. Would you like to
review them?
PH_Sub_RecordBusyGreeting
SS015
At the tone, please record your busy greeting for
when you are on the phone. | When you’re finished, GL025
enter star.
PH_Sub_RecordPersonalGreeting
At the tone, please record your personal greeting. | SS016
When you’re finished, enter star.
GL025
PH_Sub_RecordYourGreeting
Okay, I’ll record your greeting now.
SP072
PH_Sub_ScheduleOptionsComplete
Schedule options complete. Would you like to
review them?
DS017
PH_Sub_ScreeningIsNotSupported
Call screening to your extension is | not supported SP059
SP061
by your phone's transfer setting. Please see your
system manager if you need more information.
PH_Sub_ScreeningToExtensionIs
Call screening to your extension is |on | off|. Shall I | SP059
leave | turn| it on?
GL007
GL008
GL010
GL009
PH_Sub_SecurityCodeDeleted
Your security code has been deleted.
Prompts by phrase name
Includes prompts
SP017
SP056
SP023
T A B L E • 3 –113
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
Includes prompts
PH_Sub_SecurityCodeNowActive
Your new security code has now been activated.
SP027
PH_Sub_SeeYouLater
If you'd like to try an extension, you may do so
now. See you later.
SP002
PH_Sub_SetSecurityCode
Would you like to set your security code?
SP018
PH_Sub_SetupOptionsComplete
Setup options complete. Would you like to review SP057
them?
PH_Sub_ShouldBeThreeToTen
I’m sorry. Your security code should be 3 to 10
digits.
PH_Sub_SorryCodesDidNotMatch
I'm sorry, the two security codes you entered don't SP026
match. | Your security code has not been changed. SP024
PH_Sub_StateYourNameAtTheBeep
Okay, state your name at the tone. | When you’re
finished, enter star.
SP044
GL025
PH_Sub_SwitchingToGreeting
I'm switching to your | standard | alternate |
greeting, which currently is...
SP034
SP033
PH_Sub_ThankYouYourBoxIsSetup
SS006
Thank you. Your voice mailbox is now setup. If
you are satisfied with your mailbox settings, enter
1. Remember that you may change each setting
individually later on. However, if you wish to erase
all current settings, and repeat the setup process,
enter 2 now.
PH_Sub_TheCurrentPhoneNumberIs
The current phone number is <Number>.
SP009
SUBPH_NumberString
PH_Sub_TheNewPhoneNumberIs
The new phone number is <Number>.
SP013
SUBPH_NumberString
PH_Sub_ThereIsNoPhoneNumber
There is no phone number. This delivery schedule DS029
cannot dial out.
PH_Sub_ThisOptionIsNotAvailable
This option is not available. Please see your system GL020
manager if you need more information.
PH_Sub_TransDlvOptionsComplete
Transfer and delivery options complete. Would you SP049
like to review them?
PH_Sub_TransferOptionsComplete
Transfer options complete. Would you like to
review them?
PH_Sub_TransferToExtensionIs
Call transfer to your extension is currently | on | off SP060
|. Shall I | leave | turn | it on?
GL007
GL008
GL010
GL009
PH_Sub_TXWouldYouLikeTo
Rerecord
Would you like to rerecord the [standard day |
night] |alternate greeting?
PH_Sub_TXWouldYouLikeToSwitch
|Would you like to switch to the [standard day and SP066
SP074
night] | alternate| greeting? | Would you like to
SP014
change it?
PH_Sub_WelcomeToTheSystem
Hello, and thank you for calling. As a new voice
mailbox owner, please take a moment to
personalize your new mailbox.
114 – T A B L E • 3
SP077
SP073
SP065
SP064
SS003
Prompts by phrase name
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Phrase name
Phrase text
PH_Sub_WhenCallersCantReachYou
When callers can't reach you directly they will go to SS007
your voice mailbox. To encourage callers to leave
you a message, your mailbox should include a
personal message to greet them.
PH_Sub_WillHaveSameGreeting
You will have the same greeting for when you are SS014
not available and when you are on the phone. At the GL025
tone, please record your personal greeting. | When
you’re finished, enter star.
PH_Sub_WillHaveTwoGreeting
SS013
You will have two greetings. At the tone, please
record your standard greeting for when you are not GL025
available. | When you’re finished, enter star.
PH_Sub_WouldYouLikeToChange
Would you like to change | it | them? | Enter 1 for
Yes, or 2 for No.
PH_Sub_WouldYouLikeToDelete
Code
Would you like to delete your security code? | Enter SP022
1 for Yes, or 2 for No.
GL006
PH_Sub_WouldYouLikeToRerecord
Would you like to rerecord your | alternate |
standard | busy greeting?
SP036
SP037
SP081
PH_Sub_WouldYouLikeToSwitch
Would you like to switch to your |standard |
alternate| greeting?
SP039
SP038
PH_Sub_YouHaveNotBeenListed
You will not be listed in the directory since a listing SS010
requires both your recorded name and a spelled
name. Callers will have to know your extension
number to reach you or leave you a message.
PH_Sub_YourFaxBoxIs
FM075
In addition to voice messages, callers may leave
you faxes by entering your fax extension. Your fax SUBPH_NumberString
extension is...
PH_Sub_YourGreetingIs
|The |standard day | night | alternate | fax | greeting
is | Your | standard | alternate | current | fax | greeting
is... | The greeting your fax callers hear is
currently...
SP067
SP068
SP069
FM069
SP041
SP040
SP008
FM065
FM064
PH_Sub_YourNewNameIs
Your new name is <Name> | not recorded. Please
note that it is best to have a recorded name.
SP030
SP028
PH_Sub_YourRecordedNameIs
Your recorded name is currently <Name> | not
recorded.
SP053
SP063
PH_Sys_AnotherSysMgrActive
Another system manager is already active on the
phone or at the console. Please try again later.
SY071
PH_Sys_LikeToBeSysMgr
Would you like to access system manager options? SY069
PH_Sys_SysMgrContinueMenu
To continue system maintenance, enter 1. To quit,
enter 2.
SY068
PH_SysMgr_AddComplete
Add complete.
SY028
Prompts by phrase name
Includes prompts
SP014
SP047
GL006
T A B L E • 3 –115
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
Includes prompts
PH_SysMgr_AnnounceIsOffOrOn
Fax notification for the operator's mailbox is
currently |on | off|. Shall I |leave | turn| it on?
SY007
GL007
GL008
GL010
GL009
PH_SysMgr_AskForFaxVoice
Annotation
Ask for voice annotation when callers leave faxes
for the public fax box?
SY086
PH_SysMgr_CantAccessMailbox
I'm sorry. This mailbox, or its messages, are now in SY012
use. Please try again later.
PH_SysMgr_CantChangeGreetings
I'm sorry. The system greetings cannot be changed. SY077
PH_SysMgr_ChangeAnotherBox
Would you like to change another mailbox?
SY076
PH_SysMgr_ChangeBox
Would you like to change a mailbox?
SY061
PH_SysMgr_ChangeBoxGreetings
Would you like to change the greetings for
|<Name> | box number <Number>|?
MB015
SY084
SUBPH_NumberString
PH_SysMgr_ChangeGreeting
Would you like to change the opening greetings?
SY062
PH_SysMgr_ChangeOperator
Would you like to change the operator mailbox?
SY064
PH_SysMgr_ChangeSchedule
Would you like to change the system schedule?
SY063
PH_SysMgr_CodeCantBeDeleted
The security code for this mailbox can't be deleted SY025
now. Please try again later.
PH_SysMgr_ContinueMaintenance
Would you like to continue system maintenance?
PH_SysMgr_DaysNotValid
I'm sorry, I did not recognize the days you entered. | SY047
Would you like to try again?
SY011
PH_SysMgr_DeletionComplete
Deletion complete.
PH_SysMgr_DoesNotHaveMailbox
SY038
...does not have a mailbox | and the maximum
SY039
number of mailboxes you may add has been
SY070 SY040
reached. | You must delete an existing mailbox
before you can add a new one. | Would you like to
add one?|
PH_SysMgr_DriverVersion
...using driver version <driver version>.
SY082
SUBPH_NumberString
PH_SysMgr_EnterFaxExtension
Enter the number of the fax extension. | When
you're finished, enter star.
SY004
GL025
PH_SysMgr_EnterNewClockTime
Enter the new clock time to the minute.
SY054
PH_SysMgr_EnterOperatorsBox
Please enter the extension number for the operator's SY059
station.
PH_SysMgr_EnterTheExtension
Enter the extension number.
SY030
PH_SysMgr_EnterYear
Enter the year as a four-digit number.
SY048
PH_SysMgr_ExtensionIsReserved
I'm sorry, that extension is reserved and may only SY035
be changed through the operator's mailbox option.
PH_SysMgr_ExtensionX
Extension <Number>.
116 – T A B L E • 3
SY065
SY031
SUBPH_NumberString
Prompts by phrase name
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Phrase name
Phrase text
PH_SysMgr_FaxExtensionIs
The fax extension is <extension>. | Is this correct? SY001
SY003
SUBPH_NumberString
PH_SysMgr_FaxNotifyAlwaysOr
Never
Enter 1 to always leave a public notification
message when a fax arrives. | Enter 2 to disable
leaving public notification messages when a fax
arrives.
SY087
SY089
PH_SysMgr_FaxNotifyAlwaysOr
OnVoice
Enter 1 to always leave a public notification
message when a fax arrives. | Enter 2 to leave
public noticification only when there's a voice
annotation.
SY087
SY088
PH_SysMgr_FirmwareVersion
...and firmware version <firmware version>.
SY083
SUBPH_NumberString
PH_SysMgr_FreeTime
Available recording time is <Number> hours |
minute(s).
SY014
SY015
SY016
SY067
SUBPH_NumberTrailing
PH_SysMgr_IdInUseTryAgain
I'm sorry. That extension is already used for a
mailbox. Would you like to try again?
SY006
SY011
PH_SysMgr_KeySerialNumberIs
The system key serial number is <serial number>. | SY074
There is no key attached to the voicemail system. SY075
SUBPH_NumberString
PH_SysMgr_LikeToChangeSchedule
Would you like to change schedule 1?
PH_SysMgr_LikeToChangeScheduleX
Would you like to change schedule 1, interval [A | SY056
B | C]?
SY057
SY058
PH_SysMgr_LikeToDeleteIt
Would you like to delete it?
SY053
PH_SysMgr_LikeToDeleteMailbox
Would you like to delete the mailbox?
SY036
PH_SysMgr_LikeToGetStatus
Would you like to hear system information?
SY073
PH_SysMgr_LikeToResetMailbox
Would you like to reset the mailbox to new?
SY034
PH_SysMgr_LocalConnectReady
Ready to play and record.
SY085
PH_SysMgr_MailboxCantBeDeleted
This mailbox cannot be deleted now. Please try
again later.
SY037
PH_SysMgr_MailboxCantBeReset
This mailbox cannot be reset now. Please try again SY027
later.
PH_SysMgr_NoAddDuplicateID
The new mailbox cannot be added. The extension
number you selected conflicts with a current
personal ID.
SY029
PH_SysMgr_NoFaxExtension
There is no current fax extension. | Is this correct?
SY002
SY003
PH_SysMgr_OnDays
...on (for example) Monday, Tuesday, and Friday. | SY051
There are currently no scheduled days.
SY078
SUBPH_Days
Prompts by phrase name
Includes prompts
SY055
T A B L E • 3 –117
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
Includes prompts
PH_SysMgr_OperatorBoxIs
The operator's mailbox is |<Number> | not
specified|. Would you like to change it?
SY008
SY009
SY010
SUBPH_NumberString
PH_SysMgr_OperatorSetupComplete
Operator mailbox setup complete.
SY060
PH_SysMgr_PortsActive
<Number> voicemail ports are active...
SUBPH_NumberLeading
SY081
PH_SysMgr_QNumber
Q <Number>.
SY080
SUBPH_NumberString
PH_SysMgr_ReadNumber
<Half second of silence>
GL001
PH_SysMgr_ResetComplete
Reset complete.
SY026
PH_SysMgr_ResetPassword
There is no security code set for this mailbox. |
Would you like to delete the security code?
SY032
SY033
PH_SysMgr_ScheduleIsActive
The current schedule is active from <Time> to
<Time> on [Sunday | Monday | Tuesday |
Wednesday | Thursday | Friday | Saturday.] | There
are currently no scheduled hours.
SY050
DT032
SY079
SUBPH_Time
PH_SysMgr_ScheduleNotChanged
The schedule was not changed.
SY052
PH_SysMgr_SorryDidntHear
I'm sorry. I did not hear your selection. Please
reenter your selection now.
SY005
PH_SysMgr_SysMgrMenu
To change a mailbox enter 4; opening greetings, 5; SY066
system schedule, 6; system information, 7; operator
settings, 8.
PH_SysMgr_SystemIsIn
The system is in |day | night | alternate greeting|
mode. |Shall I leave it on? | Would you like to
change to alternate greeting mode?|
PH_SysMgr_TheClockIsSetAt
The clock is set to ... | Would you like to change it? SY017
SUBPH_Time SY010
PH_SysMgr_TheCurrentGreetingIs
The current | day | night | alternate | greeting is ... |
not recorded |. Would you like to change it?
SY041
SY042
SY043
SY044
SY010
PH_SysMgr_TheDateIsSetAt
The date is set to ... | Would you like to change it?
SY018
SY010
SUBPH_Date
PH_SysMgr_TimeNotValid
I'm sorry, I did not recognize your time entry. |
Would you like to try again?
SY046
SY011
PH_SysMgr_ValueNotValid
I'm sorry, I did not recognize the date you entered. | SY049
Would you like to try again?
SY011
PH_SysMgr_VersionNumber
This is software version <Number>.
PH_SysMgr_WillRecordItNowBeep
Okay, I'll record it now. | <1 millisecond of silence> SY045
GL021
118 – T A B L E • 3
SY013
SUBPH_NumberString
Prompts by phrase name
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SY019
SY020
SY021
SY022
SY023
Xen Mail CTI Conversation Guide
Phrase name
Phrase text
Includes prompts
PH_Xfer_Announce
<Tone>
GL022
PH_Xfer_CallForExt
Call for extension <Number>.
MB010
SP031
SUBPH_NumberString
PH_Xfer_CallForName
Call for <Name>.
MB010
PH_Xfer_CallFrom
Call from <Name>.
MB012
PH_Xfer_Confirm
Please enter 1 to take the call, or 2 and I'll take a
message.
MB013
PH_Xfer_HoldOn
MB020
Please hold on while I try the fax machine.
Remember, press the start button when you hear the MB009
tone. | Please hold on while I try that extension.|
PH_Xfer_WhomIsCalling
Who may I say is calling?
SUBPH_1-10NewMessages
SL078–SL087
SUBPH_DateTime
DT021–DT023
SUBPH_NumberLeading
DT024
DT025
SUBPH_NumberLeading
SUBPH_Time
SUBPH_DayOfMonth
DT043–DT073
SUBPH_Days
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MB011
<Days> Leading
...and...
<Days> Trailing
DT036–DT042
DT031
DT001–DT007
SUBPH_DueSpan
EM199
SUBPH_EnterNumber
DR014–DR023
SUBPH_ExDateTime
DT020
SUBPH_Month
DT008–DT019
SUBPH_NumberTrailing
SUBPH_NumberLeading
NM113
NM101–NM112
SUBPH_NumberString
SUBPH_NumberTrailing
SUBPH_NumberLeading
SUBPH_NumberString2
NM043
SUBPH_NumberTrailing
NM114
NM001–NM099
SUBPH_Time
SUBPH_NumberLeading
NM113
SUBPH_NumberTrailing
DT034
DT033
SUBPH_TimeSpan
EM213
SUBPH_YouHave1–10NewMessages
SL093–SL102
SUBPH_YouHave1–10SavedMessages
SL124–SL133
Prompts by phrase name
T A B L E • 3 –119
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120 – T A B L E • 3
Prompts by phrase name
TABLE•4
Unnumbered prompts
Most of the voice fields for system prompts are
located on the Voice Prompt Editor screen.
Additional prompts are located on other screens
and are defined as unnumbered prompts. This
table provides a list of these unnumbered prompts,
grouped according to the console screen on which
they are located.
The list includes:
•
The path and file name, including the OGM subdirectory. “xx” designates your two-character language code. For example “us” is English.
•
A description of the prompt, including its location at
the console
•
The prompt text
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Unnumbered prompts
Path and file name
Screen location
Prompt\Ogm\xx\0b-00-00\
0e-5a-80\Name.ogm
Application Screen page 3 Opening box
Prompt\Ogm\xx\0b-00-00\
0e-5a-80\Day.ogm
Application Screen page 3 Hello, Voice Messaging System. You may enter an
extension at anytime. If you don’t know the extension, enter
411 for a directory. Otherwise, please stay on the line, and
an operator will be right with you.
Prompt\Ogm\xx\0b-00-00\
0e-5a-80\Night.ogm
Application Screen page 3 Hello, Voice Messaging System. You may enter an
extension at anytime. If you don’t know the extension, enter
411 for a directory. Otherwise, please answer the following
questions, and I’ll make sure your message gets attention.
Prompt\Ogm\xx\0b-00-00\
02-00-00\Name.ogm
Application Screen page 4 The operator box
Prompt\Ogm\xx\0b-00-00\
02-00-00\Day.ogm
Application Screen page 4 I’m sorry the operator is currently unavailable. To try again,
enter 0. Otherwise, please answer the following questions,
and I’ll make sure your message gets attention.
Prompt\Ogm\xx\0b-00-00\
02-00-00\Night.ogm
Application Screen page 4 You’ve reached our office after hours. No operator is on
duty now. You may leave a message by answering the
following questions and I’ll make sure your message gets
attention.
Prompt\Ogm\xx\0b-00-00\
02-00-00\Alt.ogm
Application Screen page 4 No operator is on duty now. You may leave a message by
answering the following questions and I’ll make sure your
message gets attention.
Prompt\Ogm\xx\0b-00-00\
02-00-00\Intro.ogm
Application Screen page 4 I’ll transfer you now.
Prompt\Ogm\xx\0b-00-00\
06-00-00\Name.ogm
Application Screen page 7 The public fax box.
Prompt\Ogm\xx\System\
Allsubs.ogm
Groups Directory
All Subscribers group.
Prompt\Ogm\xx\09-3c-40\
03-Cb-80\Name.ogm
Groups Directory
All sales people.
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Unnumbered prompt text
T A B L E • 4 – 121
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Path and file name
Screen location
Unnumbered prompt text
Prompt\Ogm\xx\0b-01-00\
03-E6-80\Name.ogm
Groups Directory
Sales.
Prompt\Ogm\xx\0b-01-00\
03-E6-81\Name.ogm
Groups Directory
Shipping.
Prompt\Ogm\xx\0b-01-00\
03-E6-82\Name.ogm
Groups Directory
Technical Support.
Prompt\Ogm\xx\0b-01-00\
03-E6-83\Name.ogm
Groups Directory
Accounts.
Prompt\Ogm\xx\0b-01-00\
0c-E6-80\Name.ogm
Groups Directory
Numeric directory.
Prompt\Ogm\xx\0b-01-00\
c-E6-81\Name.ogm
Groups Directory
Customer service.
Prompt\Ogm\xx\09-3c-40\
07-76-40\Name.ogm
Personal Directory
Les Larson
Prompt\Ogm\xx\09-3c-40\
09-3c-40\Name.ogm
Personal Directory
Sandy Simmons
Prompt\Ogm\xx\09-3c-40\
02-22-C0\Name.ogm
Transaction Directory
Voice detect box.
Prompt\Ogm\xx\09-3c-40\
02-22-C0\Day.ogm
Transaction Directory
If your telephone does not have a touchtone keypad, you
may continue by using your voice. To do this, you will say
yes for yes, or remain silent for no. To continue by using
your voice, say yes. Otherwise remain silent to go to the
operator.
Prompt\Ogm\xx\09-3c-40\
02-35-40\Name.ogm
Transaction Directory
Technical Support.
Prompt\Ogm\xx\09-3c-40\
02-35-40\Day.ogm
Transaction Directory
All of our support lines are currently busy. Please hold for
the operator.
Prompt\Ogm\xx\09-3c-40\
02-35-40\Night.ogm
Transaction Directory
You have reached our Technical Support department.
Normal hours are 6 a.m. to 6 p.m. Monday through Friday.
Please call back during our regular business hours.
Prompt\Ogm\xx\09-3c-40\
02-35-40\Intro.ogm
Transaction Directory
I’ll transfer you now.
Prompt\Ogm\xx\09-3c-40\
02-3e-40\Name.ogm
Transaction Directory
The sales box.
Prompt\Ogm\xx\09-3c-40\
02-3e-40\Day.ogm
Transaction Directory
You have reached our sales department. All lines are
currently busy. Please hold on and the operator will be right
with you.
Prompt\Ogm\xx\09-3c-40\
02-3e-40\Night.ogm
Transaction Directory
You have reached our sales department. Normal business
hours are from 8 a.m. to 5 p.m. Monday through Friday.
Please call back during these times.
Prompt\Ogm\xx\09-3c-40\
02-3e-40\Intro.ogm
Transaction Directory
I’ll transfer you now.
Prompt\Ogm\xx\09-3c-40\
02-B5-40\Name.ogm
Transaction Directory
The directory box.
Prompt\Ogm\xx\09-3c-40\
02-B5-40\Day.ogm
Transaction Directory
For sales, enter 1; for support, 2; for a list of all personnel, 3.
Once again: for sales, 1; for support, 2; for a list of all
personnel, 3.
122 – T A B L E • 4
Unnumbered prompts
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Unnumbered prompts (Continued)
Xen Mail CTI Conversation Guide
Unnumbered prompts (Continued)
Screen location
Unnumbered prompt text
Prompt\Ogm\xx\0b-00-00\
01-00-00\Name.ogm
Transaction Directory
The interview box
Prompt\Ogm\xx\0b-00-00\
01-00-00\Int01.ogm
Transaction Directory
I’m going to ask several questions. After each please reply.
First, whom are you trying to reach?
Prompt\Ogm\xx\0b-00-00\
01-00-00\Int02.ogm
Transaction Directory
Who’s calling, please?
Prompt\Ogm\xx\0b-00-00\
01-00-00\Int03.ogm
Transaction Directory
At what number can you be reached?
Prompt\Ogm\xx\0b-00-00\
01-00-00\Int04.ogm
Transaction Directory
What’s this in reference to?
Prompt\Ogm\xx\0b-00-00\
01-00-00\Int05.ogm
Transaction Directory
What additional message would you like to leave?
Prompt\Ogm\xx\0b-00-00\
01-00-00\Int06.ogm
Transaction Directory
Thank you. I’ll make sure your message gets attention.
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Path and file name
Unnumbered prompts
T A B L E • 4 –123
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124 – T A B L E • 4
Unnumbered prompts
Shortcuts
Use shortcuts to accelerate your responses to the system.
Voice messaging
Enter your personal ID and security code (if required), then enter
the following shortcuts to do these tasks.
Task
Shortcut
Task
Shortcut
Check new messages
Change your security code
Leave a message
Turn call transfer off
Review old messages
Turn call transfer on
Change setup options
Change the telephone number for
call transfer
Switch personal greetings
Turn call screening options off
Change your standard greeting
Add a message group
Change your alternate greeting
Edit a message group
Change your busy greeting
List your message groups
Change your recorded name
Fax Package *
Enter you personal ID and security code (if required), then enter the following shortcuts to do
these tasks.
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Task
Edit your fax greeting
Change your fax delivery
Shortcut
Deliver all faxes
Fax a particular e-mail message, appointment, or task
4 This feature may not be available at your site.
Xen Mail CTI Conversation Guide
Shortcuts – 125
Xen Mail CTI Conversation Guide
E-Mail Integration Package *
Enter your personal ID and security code (if required), then enter the following shortcuts to do
these tasks.
Task
Shortcut
Check new e-mail messages
Check old e-mail messages
Turn e-mail totalling on or off
Change your e-mail password
Check today’s calendar or hear new appointments
Check today’s tasks
Doc. No. 8558 - Release 1.0
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4 This feature may not be available at your site.
126 – Shortcuts
E-Mail Integration Package *