Download NEC Xen Mail CTI User's Manual
Transcript
Xen IPK Xe n Ma i l C T I C o n v e r sat i o n G u i d e NEC Business Solutions Ltd Document No.: 8558 Release 1.0 June 2004 NEC Business Solutions Ltd June 2004 Doc. No. 8558 - Release 1.0 June 2004 THIS PAGE INTENTIONALLY LEFT BLANK ii Xen Mail CTI Conversation Guide Table of Contents TABLE•1 Prompts by text. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 TABLE•2 Prompts and phrase names by prompt number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 TABLE•3 Prompts by phrase name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 TABLE•4 Unnumbered prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Shortcuts Doc. No. 8558 - Release 1.0 June 2004 Voice messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Fax Package * . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 E-Mail Integration Package * . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Xen Mail CTI Conversation Guide Table of Contents – iii Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.0 June 2004 THIS PAGE INTENTIONALLY LEFT BLANK iv – Table of Contents Xen Mail CTI Conversation Guide TABLE•1 Prompts by text Doc. No. 8558 - Release 1.0 June 2004 This table provides a list of system prompts. This table is sorted alphabetically by prompt text and includes: • The prompt text • The complete prompt number • The phrase or phrases that use the prompt Prompts by text Prompt Phrases containing prompt ...and firmware version... SY083 PH_SysMgr_FirmwareVersion ...and left a message. SL004 (Not used in current version.) ...and the maximum number of mailboxes you may add has been reached. SY039 PH_SysMgr_DoesNotHaveMailbox ...arrived... FM068 PH_FaxCk_ArrivedAt ...but left no reply. SL005 PH_Chk_ButLeftNoReply ...but, all fax ports were busy. FM056 PH_FaxCk_CallerCouldntHold ...by... SL113 PH_Chk_By ...did not answer the page MB027 PH_Box_DidNotAnswerPage ...does not have a mailbox. SY038 PH_SysMgr_DoesNotHaveMailbox ...enter... FX018 PH_Fax_ForNameEnterNumber ...faxes... FM072 PH_FaxCk_ConfirmDelivery ...finishing editing, star. SL135 PH_Sub_EditMsgMenuMenu ...for groups and remote sites. NT026 PH_Leave_AskForExtOr PH_Net_Lv_AskForExtOrGrpOrNode ...for remote sites. NT033 PH_Group_AddMemberbyExt PH_Group_DelMemberbyExt PH_Group_ContAddMemberbyExt PH_Group_ContDelMemberbyExt ...for... FX017 PH_Fax_ForNameEnterNumber ...from... SL042 PH_Chk_RecordedAt PH_Chk_From PH_FaxCk_ArrivedAt ...got all your messages and left a message. SL058 PH_Chk_MsgGotAll PH_Chk_GotAndLeft ...got all your messages and left an urgent message. SL059 PH_Chk_MsgGotAll PH_Chk_GotAndLeft ...got all your messages and left... SL057 PH_Chk_MsgGotAll ...got the message you sent... SL060 PH_Chk_PerMessageReceipt Xen Mail CTI Conversation Guide TABLE•1–1 Prompts by text Prompt Phrases containing prompt ...got your last message to... SL062 PH_Chk_GotYourMessageTo ...got your last message. SL061 (Not used in current version.) ...got your last message... SL003 PH_Chk_Receipt ...has an urgent message for you. SL069 PH_Chk_MsgHas ...has been paged MB030 PH_Box_HasBeenPaged ...has been returned because... NT008 (Not used in current version.) ...has not heard this message. SL063 PH_Leave_PersonHasNotHeardMsg ...has the following members... GR015 PH_Group_HasTheFollowingMembers ...has transferred your call to... VC011 PH_Box_RoutedByClient ...has... SL052 PH_Chk_MsgHas ...hasn't heard your last message but left a message. SL065 PH_Chk_MsgHasntGot PH_Chk_HasntGotButLeft ...hasn't heard your last message but left an urgent message. SL066 PH_Chk_MsgHasntGot PH_Chk_HasntGotButLeft ...hasn't heard your last message but left... SL064 PH_Chk_MsgHasntGot ...hasn't heard your last message yet. SL007 PH_Leave_HasntHeardLast ...hours. SY015 PH_SysMgr_FreeTime ...in your message box. SL122 PH_Chk_InYourMessageBox ...including one fax. FM015 PH_FaxCk_IncludingFaxes ...including... FM014 PH_FaxCk_IncludingFaxes ...is not available at this time. FX010 PH_Fax_NumberIsNotAvailable ...is not available right now. MB003 PH_Box_IsGone PH_Box_NameIsGone ...is not valid. SC003 PH_Spr_InvalidExtension ...is now available to take your call. VC016 PH_Box_ClientNowAvail ...is on the phone now. MB005 PH_Box_IsGone PH_Box_NameIsGone PH_Hold_NameStillBusy ...is out today. MB004 PH_Box_IsGone ...is still on the phone... HD003 PH_Hold_NameStillBusy ...left a message. SL006 PH_Chk_MsgLeft ...left an urgent message for you. SL070 PH_Chk_MsgLeft ...left... SL047 PH_Chk_LeftX PH_Chk_MsgLeft ...minute. SY067 PH_SysMgr_FreeTime ...minutes. SY016 PH_SysMgr_FreeTime ...must be specified by extension. NT025 PH_Net_Lv_AMIS_ExtNeededAtNode ...new faxes... FM071 PH_FaxCk_YouHaveVoicelessFaxes ...not recorded. SY044 PH_SysMgr_TheCurrentGreetingIs 2–TABLE•1 Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt ...not specified. SY009 PH_SysMgr_OperatorBoxIs ...on... SY051 PH_SysMgr_OnDays ...or to try another extension, enter pound. FB018 PH_Fax_YouAreInLine ...people have not heard this message. SR025 PH_Leave_NumberHaveNotHeard ...Q... SY080 PH_SysMgr_QNumber ...received... SL067 PH_Chk_ReceivedAt ...requested... FM062 (Not used in current version.) ...send message, star. SL136 PH_Sub_MsgHandlingMenu PH_Sub_MsgHandlingRedirectMenu ...sent... SR023 PH_Chk_SentAt ...system manager options, 0. SY072 PH_SM_Opt_NewMessages PH_SM_Opt_HearReceipts PH_SM_Opt_NoNewHearReceipts PH_SM_Opt_LeaveMessages PH_SM_Opt_NoNewLeaveMessages PH_SM_Opt_ToCheckNewMessages ...transmitted... NT038 PH_Chk_RecordedAt ...urgent messages. SL073 PH_Chk_YouHaveUrgent PH_Chk_YouStillHaveUrgent PH_Chk_MsgHasntGot PH_Chk_MsgHas PH_Chk_MsgGotAll PH_Chk_MsgLeft ...using driver version... SY082 PH_SysMgr_DriverVersion ...voicemail ports are active... SY081 PH_SysMgr_PortsActive ...was transmitted. NT021 PH_Chk_NetReceipt ...was transmitted... SR035 (Not used in current version.) ...will be sent immediately. SR036 PH_Spdl_SentImmediately ...will be sent... SR021 PH_Spdl_WillBeSent ...without voice annotation. FM016 PH_FaxCk_YouHaveVoicelessFaxes ...would like to transfer you to... VC013 PH_Box_RoutedByClient <1 millisecond of silence> GL021 PH_Leave_Beep PH_Fax_AnnotateFollowup PH_SysMgr_WillRecordItNowBeep <1 second of silence> GL002 PH_Dir_GroupName PH_Dir_EndOfGroup PH_Dir_ToStartHearAgain <2 seconds of silence> FX015 (Not used in current version.) <3 seconds of silence> GL003 PH_Dir_EndPause PH_Fax_ShortHoldPhrase <5 seconds of silence> Okay, I'll fax the documents you've FX029 selected. PH_Fax_RequestDoc <Half second of silence> PH_Chk_ReviewDelay Prompts by text GL023 T A B L E • 1 –3 Prompts by text Prompt Phrases containing prompt <Half-second of silence> GL001 PH_FaxCk_NoDeliveryOffer PH_SysMgr_ReadNumber <Hold music 0> HD023 PH_Hold_HoldMusic <Hold music 1> HD024 PH_Hold_HoldMusic <Hold music 2> HD025 PH_Hold_HoldMusic <Hold music 3> HD026 PH_Hold_HoldMusic <Hold music 4> HD027 PH_Hold_HoldMusic <Hold music 5> HD028 PH_Hold_HoldMusic <Hold music 6> HD029 PH_Hold_HoldMusic <Hold music 7> HD030 PH_Hold_HoldMusic <Hold music 8> HD031 PH_Hold_HoldMusic <Hold music 9> HD032 PH_Hold_HoldMusic <interrupt tone> VC010 PH_Box_ClientNowAvail PH_Box_InterruptTone <Pause> NM116 SUBPH_NumberString <Tone> (for transfer and record announce) GL022 PH_Xfer_Announce …has been paged MB030 PH_Box_HasBeenPaged 0 (Leading) NM113 SUBPH_NumberLeading 0 (Trailing) NM114 SUBPH_NumberTrailing 1 (Leading) NM101 SUBPH_NumberLeading 1 (Trailing) NM001 SUBPH_NumberTrailing 1 new message. SL078 SUBPH_1-10NewMessages 1 urgent. SL088 PH_Chk_XUrgent 10 (Leading) NM110 SUBPH_NumberLeading 10 (Trailing) NM010 SUBPH_NumberTrailing 10 new messages. SL087 SUBPH_1-10NewMessages 11 (Leading) NM111 SUBPH_NumberLeading 11 (Trailing) NM011 SUBPH_NumberTrailing 12 (Leading) NM112 SUBPH_NumberLeading 12 (Trailing) NM012 SUBPH_NumberTrailing 13 (Trailing) NM013 SUBPH_NumberTrailing 14 (Trailing) NM014 SUBPH_NumberTrailing 15 (Trailing) NM015 SUBPH_NumberTrailing 16 (Trailing) NM016 SUBPH_NumberTrailing 17 (Trailing) NM017 SUBPH_NumberTrailing 18 (Trailing) NM018 SUBPH_NumberTrailing 19 (Trailing) NM019 SUBPH_NumberTrailing 2 (Leading) NM102 SUBPH_NumberLeading 4–TABLE•1 Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt 2 (Trailing) NM002 SUBPH_NumberTrailing 2 new messages. SL079 SUBPH_1-10NewMessages 2 urgent. SL089 PH_Chk_XUrgent 20 (Trailing) NM020 SUBPH_NumberTrailing 21 (Trailing) NM021 SUBPH_NumberTrailing 22 (Trailing) NM022 SUBPH_NumberTrailing 23 (Trailing) NM023 SUBPH_NumberTrailing 24 (Trailing) NM024 SUBPH_NumberTrailing 25 (Trailing) NM025 SUBPH_NumberTrailing 26 (Trailing) NM026 SUBPH_NumberTrailing 27 (Trailing) NM027 SUBPH_NumberTrailing 28 (Trailing) NM028 SUBPH_NumberTrailing 29 (Trailing) NM029 SUBPH_NumberTrailing 3 (Leading) NM103 SUBPH_NumberLeading 3 (Trailing) NM003 SUBPH_NumberTrailing 3 new messages. SL080 SUBPH_1-10NewMessages 3 urgent. SL090 PH_Chk_XUrgent 30 (Trailing) NM030 SUBPH_NumberTrailing 31 (Trailing) NM031 SUBPH_NumberTrailing 32 (Trailing) NM032 SUBPH_NumberTrailing 33 (Trailing) NM033 SUBPH_NumberTrailing 34 (Trailing) NM034 SUBPH_NumberTrailing 35 (Trailing) NM035 SUBPH_NumberTrailing 36 (Trailing) NM036 SUBPH_NumberTrailing 37 (Trailing) NM037 SUBPH_NumberTrailing 38 (Trailing) NM038 SUBPH_NumberTrailing 39 (Trailing) NM039 SUBPH_NumberTrailing 4 (Leading) NM104 SUBPH_NumberLeading 4 (Trailing) NM004 SUBPH_NumberTrailing 4 new messages. SL081 SUBPH_1-10NewMessages 4 urgent. SL091 PH_Chk_XUrgent 40 (Trailing) NM040 SUBPH_NumberTrailing 41 (Trailing) NM041 SUBPH_NumberTrailing 42 (Trailing) NM042 SUBPH_NumberTrailing 43 (Trailing) NM043 SUBPH_NumberTrailing SUBPH_NumberString2 44 (Trailing) NM044 SUBPH_NumberTrailing 45 (Trailing) NM045 SUBPH_NumberTrailing Prompts by text T A B L E • 1 –5 Prompts by text Prompt Phrases containing prompt 46 (Trailing) NM046 SUBPH_NumberTrailing 47 (Trailing) NM047 SUBPH_NumberTrailing 48 (Trailing) NM048 SUBPH_NumberTrailing 49 (Trailing) NM049 SUBPH_NumberTrailing 5 (Leading) NM105 SUBPH_NumberLeading 5 (Trailing) NM005 SUBPH_NumberTrailing 5 new messages. SL082 SUBPH_1-10NewMessages 5 urgent. SL092 PH_Chk_XUrgent 50 (Trailing) NM050 SUBPH_NumberTrailing 51 (Trailing) NM051 SUBPH_NumberTrailing 52 (Trailing) NM052 SUBPH_NumberTrailing 53 (Trailing) NM053 SUBPH_NumberTrailing 54 (Trailing) NM054 SUBPH_NumberTrailing 55 (Trailing) NM055 SUBPH_NumberTrailing 56 (Trailing) NM056 SUBPH_NumberTrailing 57 (Trailing) NM057 SUBPH_NumberTrailing 58 (Trailing) NM058 SUBPH_NumberTrailing 59 (Trailing) NM059 SUBPH_NumberTrailing 6 (Leading) NM106 SUBPH_NumberLeading 6 (Trailing) NM006 SUBPH_NumberTrailing 6 new messages. SL083 SUBPH_1-10NewMessages 60 (Trailing) NM060 SUBPH_NumberTrailing 61 (Trailing) NM061 SUBPH_NumberTrailing 62 (Trailing) NM062 SUBPH_NumberTrailing 63 (Trailing) NM063 SUBPH_NumberTrailing 64 (Trailing) NM064 SUBPH_NumberTrailing 65 (Trailing) NM065 SUBPH_NumberTrailing 66 (Trailing) NM066 SUBPH_NumberTrailing 67 (Trailing) NM067 SUBPH_NumberTrailing 68 (Trailing) NM068 SUBPH_NumberTrailing 69 (Trailing) NM069 SUBPH_NumberTrailing 7 (Leading) NM107 SUBPH_NumberLeading 7 (Trailing) NM007 SUBPH_NumberTrailing 7 new messages. SL084 SUBPH_1-10NewMessages 70 (Trailing) NM070 SUBPH_NumberTrailing 71 (Trailing) NM071 SUBPH_NumberTrailing 72 (Trailing) NM072 SUBPH_NumberTrailing 73 (Trailing) NM073 SUBPH_NumberTrailing 6–TABLE•1 Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt 74 (Trailing) NM074 SUBPH_NumberTrailing 75 (Trailing) NM075 SUBPH_NumberTrailing 76 (Trailing) NM076 SUBPH_NumberTrailing 77 (Trailing) NM077 SUBPH_NumberTrailing 78 (Trailing) NM078 SUBPH_NumberTrailing 79 (Trailing) NM079 SUBPH_NumberTrailing 8 (Leading) NM108 SUBPH_NumberLeading 8 (Trailing) NM008 SUBPH_NumberTrailing 8 new messages. SL085 SUBPH_1-10NewMessages 80 (Trailing) NM080 SUBPH_NumberTrailing 81 (Trailing) NM081 SUBPH_NumberTrailing 82 (Trailing) NM082 SUBPH_NumberTrailing 83 (Trailing) NM083 SUBPH_NumberTrailing 84 (Trailing) NM084 SUBPH_NumberTrailing 85 (Trailing) NM085 SUBPH_NumberTrailing 86 (Trailing) NM086 SUBPH_NumberTrailing 87 (Trailing) NM087 SUBPH_NumberTrailing 88 (Trailing) NM088 SUBPH_NumberTrailing 89 (Trailing) NM089 SUBPH_NumberTrailing 9 (Leading) NM109 SUBPH_NumberLeading 9 (Trailing) NM009 SUBPH_NumberTrailing 9 new messages. SL086 SUBPH_1-10NewMessages 90 (Trailing) NM090 SUBPH_NumberTrailing 91 (Trailing) NM091 SUBPH_NumberTrailing 92 (Trailing) NM092 SUBPH_NumberTrailing 93 (Trailing) NM093 SUBPH_NumberTrailing 94 (Trailing) NM094 SUBPH_NumberTrailing 95 (Trailing) NM095 SUBPH_NumberTrailing 96 (Trailing) NM096 SUBPH_NumberTrailing 97 (Trailing) NM097 SUBPH_NumberTrailing 98 (Trailing) NM098 SUBPH_NumberTrailing 99 (Trailing) NM099 SUBPH_NumberTrailing A disk drive has failed. ER017 PH_GAEN_DiskDriveDown A fan has failed in the disk storage system. ER032 PH_GAEN_DiskFanDown A fan has failed in the disk storage system. ER037 PH_GAEN_RAIDFanFail A fax delivery you requested was incomplete. You requested the delivery... FM061 PH_FaxCk_CouldntDeliver A fax you sent could not be transmitted. FM081 PH_PTF_CannotTransmit Prompts by text T A B L E • 1 –7 Xen Mail CTI Conversation Guide Prompt Phrases containing prompt A message to this group is still being copied. Continue editing this group? GR064 PH_Group_ContinueEditGroup A power supply has failed in the disk storage system. ER018 PH_GAEN_DiskPowerSupplyDown A problem has been detected. ER028 PH_GAEN_SerialIntegrationDown PH_GAEN_PowerSupplyFanDown PH_GAEN_HeatProblem PH_GAEN_CPUFanDown PH_GAEN_DiskErrNonCritical PH_GAEN_DiskErrCritical PH_GAEN_DiskDriveDown PH_GAEN_DiskPowerSupplyDown PH_GAEN_VoiceBoardDownCantDialout PH_GAEN_UPSEngaged PH_GAEN_FaxDown PH_GAEN_VoiceBoardDown PH_GAEN_AlarmUnitDown PH_GAEN_AlarmUnitBatteryLow PH_GAEN_AlarmUnitModemDown PH_GAEN_PMSLinkDown PH_GAEN_PowerSupplyBadVoltage PH_GAEN_TapeNeedsCleaning PH_GAEN_DiskFanDown PH_GAEN_PowerSupplyDown PH_GAEN_AlarmUnitHeatProblem PH_GAEN_VoiceBoardDownCantAnswer PH_GAEN_VoiceBoardDownCantDoLamps PH_GAEN_RAIDFanFail PH_GAEN_Fax_CantReceiveOrDeliver PH_GAEN_Fax_CantReceive PH_GAEN_Fax_CantDeliver a.m. DT033 SUBPH_Time Add complete. SY028 PH_SysMgr_AddComplete Add the subscriber and change the group? GR067 PH_Group_AddChangeToLocalAccess PH_Group_AddTurnOffDispatch Added. GR014 PH_Group_AddedorDeleted All fax machines are in use. FB007 PH_Fax_HoldAllStillBusy All fax machines are still in use. FB008 PH_Fax_HoldAllStillBusy All page ports are busy now. MB026 PH_Box_AllPagePortsBusyNow All settings have been erased and your mailbox remains as SS011 new. If you wish to repeat the setup process now, enter your personal ID. PH_Sub_AllSettingsAreErased All voice boards have failed. ER042 PH_GAEN_VBoardAllFail An error occurred during disk maintenance. ER002 PH_GAEN_DiskOptimisation An error occurred during your regularly scheduled backup. It is important to have a current backup. ER003 PH_GAEN_TapeBackup An error occurred with disk redundancy. The system is running on a single drive. ER001 PH_GAEN_DiskRedundancy An interruption has occurred. To continue, enter 1. GL016 PH_Rec_DialtoneDetected 8–TABLE•1 Doc. No. 8558 - Release 1.0 June 2004 Prompts by text Prompts by text Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt And I have too many lines holding already. HD021 PH_Hold_TooMany And... DT031 SUBPH_Days PH_Chk_AndPH_FaxCk_YouHaveFaxes Another system manager is already active on the phone or SY071 at the console. Please try again later. PH_Sys_AnotherSysMgrActive April DT011 SUBPH_Month Archive this fax? FM048 PH_FaxCk_SaveFaxAsOld Are you sure you want to delete... GR020 PH_Group_SureYouWantToDelete Ask for voice annotation when callers leave faxes for the public fax box? SY086 PH_SysMgr_AskForFaxVoiceAnnotation At least one critical disk error has been detected. ER016 PH_GAEN_DiskErrCritical At least one non-critical disk error has been detected. ER015 PH_GAEN_DiskErrNonCritical At least one of the power supplies is malfunctioning. ER030 PH_GAEN_PowerSupplyBadVoltage At least one voice board has failed. ER023 PH_GAEN_VoiceBoardDown At the tone, please record your busy greeting for when you SS015 are on the phone. PH_Sub_RecordBusyGreeting At the tone, please record your personal greeting. SS016 PH_Sub_RecordPersonalGreeting At the tone, state the name of the group. GR019 PH_Group_RecordGroupName At the tone... SC001 PH_Spr_SayExtension PH_Spr_InvalidExtension PH_Spr_DidNotRecRepeat at... NT029 PH_Chk_Receipt PH_Chk_ReceivedAt PH_Chk_RecordedAt PH_Chk_LastMemberAt PH_Net_SubscriberAtNode PH_Net_GroupNumberAtNode At... DT020 SUBPH_ExDateTime PH_Spdl_FutureAt August DT015 SUBPH_Month Available recording time is... SY014 PH_SysMgr_FreeTime Box number... MB015 PH_Chk_BoxNo PH_Fax_Greet PH_SysMgr_ChangeBoxGreetings Call for... MB010 PH_Xfer_CallForName PH_Xfer_CallForExt Call from... MB012 PH_Xfer_CallFrom Call holding to your extension is... SP058 PH_Sub_HoldingToExtensionIs Call screening to your extension is... SP059 PH_Sub_ScreeningToExtensionIs PH_Sub_ScreeningIsNotSupported Call transfer to your extension is currently... SP060 PH_Sub_TransferToExtensionIs Call transferred... MB018 PH_Chk_TransferredToFax Prompts by text T A B L E • 1 –9 Prompts by text Prompt Phrases containing prompt Calls are answered in the order received. HD004 PH_Hold_YouAreInLine Calls are currently forwarded to ... SP089 PH_Sub_CallsForwardedTo Can others send a message to this group? GR007 PH_Group_CanOtherSendToThis Can subscribers at other sites send messages to this group? GR070 PH_Group_CanRemoteSendToThis Canceled. SR017 PH_Chk_Canceled Canceling group message. SR041 PH_Leave_CancelingGroupMsg Cannot delete this fax right now. FM067 PH_FaxCk_CannotDeleteFax Change delivery to your fax machine? FM003 PH_Dlv_LikeToChangeFaxMachine Change delivery to your home phone? DS002 PH_Dlv_LikeToChangeHomePhone Change delivery to your pager? DS003 PH_Dlv_LikeToChangePagerPhone Change delivery to your spare phone? DS004 PH_Dlv_LikeToChangeSparePhone Choose a code that you will not forget. The code should be SP020 3 to 10 digits. PH_Sub_ChooseACodeWillNotForget Conflicts with an existing group number. Would you like to choose another group number? GR024 PH_Group_NumberConflicts Continue reviewing this message? SL076 PH_Chk_ContinueReviewingThis Days ago at... DT025 SUBPH_DateTime December DT019 SUBPH_Month Deleted. GL018 PH_Group_AddedorDeleted Deletion complete. SY024 PH_SysMgr_DeletionComplete Deliver these faxes? FM018 PH_FaxCk_LikeToDeliver Deliver this fax again? FM020 PH_FaxCk_LikeToRedeliverThis Deliver this fax? FM017 PH_FaxCk_LikeToDeliver Deliver this fax? FM019 PH_FaxCk_LikeToDeliverThis Delivery options complete. Would you like to review them? DS019 PH_Sub_DeliveryOptionsComplete Delivery to your fax machine is... FM004 PH_Dlv_MessageDeliveryIs Do not disturb is currently ... SP088 PH_Sub_DoNotDisturbIs Do you want to change the group number? GR008 PH_Group_ChangeNameorNumber Do you want to change the group's recorded name? GR010 PH_Group_ChangeRecordedName Do you want to change the group's spelled name? GR009 PH_Group_ChangeNameorNumber Do you want to delete this member? GR011 PH_Group_ConfirmorDelete Edit this introduction? SL118 PH_Sub_Ask_EditIntro Edit this message? SL104 PH_Sub_Ask_EditMsg eighteenth... DT060 SUBPH_DayOfMonth eighth... DT050 SUBPH_DayOfMonth eleventh... DT053 SUBPH_DayOfMonth End of urgent messages. SL055 PH_Chk_EndOfUrgent 10 – T A B L E • 1 Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt End of... DR009 PH_Dir_EndOfGroup Enrollment paused. To continue the enrollment process, enter 1. SS001 PH_Sub_EnrollmentPausedEnter1 Enter 0. DR023 SUBPH_EnterNumber Enter 1 for Yes or 2 for No. GL006 PH_Sub_WouldYouLikeToChange PH_Sub_WouldYouLikeToDeleteCode PH_Sub_LikeToSetSecurityCode PH_Sub_CanHaveTwoGreetings Enter 1 to always leave a public notification message when a fax arrives. SY087 PH_SysMgr_FaxNotifyAlwaysOrOnVoice PH_SysMgr_FaxNotifyAlwaysOrNever Enter 1 to leave a personal message for... SR011 PH_Leave_Enter1toLeaveMessage Enter 1 to take the call, or enter 2 and I'll take a message. MB013 PH_Xfer_Confirm Enter 1. DR014 SUBPH_EnterNumber PH_FaxCk_MenuOfferNum PH_PTF_ToSendToOfferNum Enter 2 to disable leaving public notification messages when a fax arrives. SY089 PH_SysMgr_FaxNotifyAlwaysOrNever Enter 2 to leave public noticification only when there is a SY088 voice annotation. PH_SysMgr_FaxNotifyAlwaysOrOnVoice Enter 2. DR015 SUBPH_EnterNumber PH_Box_RoutedByClientChoices Enter 3. DR016 SUBPH_EnterNumber Enter 4. DR017 SUBPH_EnterNumber Enter 5. DR018 SUBPH_EnterNumber Enter 6. DR019 SUBPH_EnterNumber Enter 7. DR020 SUBPH_EnterNumber Enter 8. DR021 SUBPH_EnterNumber Enter 9. DR022 SUBPH_EnterNumber Enter any digit to continue. GL019 PH_Rec_EnterTTToContinue PH_Pause_EnterTT Enter the day of the month as a number from 1 to 31. DS014 PH_Spdl_EnterDayOfMonth Enter the digits of the fax phone number. FM026 PH_FaxCk_EnterPhoneNum Enter the digits of the new phone number. SP012 PH_Sub_EnterNewPhoneNumber Enter the ending time to the minute. DS013 PH_Dlv_EnterStopTime Enter the extension number. SL112 PH_Sub_ExitOrAskForExt Enter the extension number. SY030 PH_SysMgr_EnterTheExtension Enter the extension or... SL111 PH_Sub_ExitOrAskForExt Enter the first three letters of the person's last name. (Last SL110 name directory) Enter the first three letters of the person's person name. (First name directory) Prompts by text PH_Sub_ExitOrAskForName T A B L E • 1 –11 Prompts by text Prompt Phrases containing prompt Enter the first three letters of your last name. (Last name directory)Enter the first three letters of your first name. (First name directory) SP043 PH_Sub_EnterFirst3Letters Enter the month of the year as a number from 1 to 12 where January is 1 and so on. DS015 PH_Spdl_EnterMonth Enter the new clock time to the minute. SY054 PH_SysMgr_EnterNewClockTime Enter the new days active by pressIndicate the new days DS010 active by entering 1 for Sunday, 2 for Monday, and so on. PH_Dlv_EnterActiveDays Enter the number of the fax extension. SY004 PH_SysMgr_EnterFaxExtension Enter the starting time to the minute. DS012 PH_Dlv_EnterStartTime Enter the time to the minute. DS011 PH_Spdl_EnterTime Enter the year as a four-digit number. DS021 (Not used in current version.) Enter the year as a four-digit number. SY048 PH_SysMgr_EnterYear Error during a fax. FM044 (Not used in current version.) Error receiving a fax. FM043 (Not used in current version.) Extension... DR012 PH_Dir_NameOrExt PH_Box_HelloIHaveACallFor PH_Net_SubscriberAtNode PH_Spr_InvalidExtension PH_Spr_IsThisCorrect Extension... SP031 PH_Chk_Extension PH_Xfer_CallForExt Extension... SY031 PH_SysMgr_ExtensionX Fax archived. FM049 PH_FaxCk_FaxSavedAsOld Fax arrived... FM038 PH_FaxCk_ArrivedAt Fax attempted... FM039 PH_FaxCk_AttemptedAt Fax calls are answered in the order received. FB017 PH_Fax_YouAreInLine Fax deleted. FM078 PH_FaxCk_FaxDeleted Fax for... FB001 PH_Fax_Greet Fax notification for the operator's mailbox is currently... SY007 PH_SysMgr_AnnounceIsOffOrOn Fax saved as new. FM029 PH_FaxCk_FaxSavedAsNew Faxes. (Trailing) FM013 PH_FaxCk_IncludingFaxes February DT009 SUBPH_Month fifteenth... DT057 SUBPH_DayOfMonth fifth... DT047 SUBPH_DayOfMonth first... DT043 SUBPH_DayOfMonth For a different fax machine... FM076 PH_FaxCk_EnterPhoneNum For a.m., enter 1. For p.m., enter 2. DT035 PH_Dlv_1ForAm2ForPm For greetings, enter 4; groups, 5; transfer or delivery, 6; personal options, 7. ME009 PH_Opt_ForGreetingsEnter4 For groups at... NT036 PH_Net_Lv_AskForExtOrGrpAtNode 12 – T A B L E • 1 Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt For groups. SR044 PH_Sub_ExitOrAskForExt For later today, enter 0; for tomorrow, enter 1; for two days DS020 from now, enter 2; and so on. To indicate a month and day, enter 9. PH_Spdl_ForLaterEnter For no reply, enter 2. Otherwise, I'll record your message SL015 now. PH_Chk_ForNoReply For Q, enter 7; for Z, enter 9. PH_Dir_PleaseEnterLetters PH_Leave_AskForName PH_Sub_EnterFirst3Letters PH_Sub_DoesNotKnowExtension PH_Sub_ExitOrAskForExt PH_Group_AddMemberbyName PH_Group_DelMemberbyName PH_Group_EnterFirst3Letters PH_Group_ContAddMemberbyName PH_Group_ContDelMemberbyName PH_Net_Lv_AskForNameAtNode PH_Net_Grp_AskForNameAtNode PH_Dir_PleaseSayLetters GL004 For transfer options, enter 4; for delivery options, enter 5. ME016 PH_Opt_ForTransferOptionsEnter For urgent delivery, enter 9. SD021 PH_Box_FirstEditMenu PH_Box_NextEditMenu For urgent, enter 4; private, 5; return receipt, 6; future delivery, 7. ME012 PH_Opt_ForUrgentEnter4 For voice messages, enter 4; fax totals, 5; e-mail, 6. ME021 PH_Chk_MessageCategoryMenu For your return receipts, enter 1. SL056 PH_Chk_ForReceipts PH_Dir_ForNameEnter For... DR013 PH_Chk_For For... SL019 PH_FaxCk_ArrivedAt Forward all calls to voicemail is currently... SP087 PH_Sub_ForwardAllCallsIs fourteenth... DT056 SUBPH_DayOfMonth fourth... DT046 SUBPH_DayOfMonth Friday (leading) DT040 SUBPH_Days Friday (Trailing) DT005 SUBPH_Days Great! Welcome to the voicemail system. To use your new SS002 voice mailbox in the future, just enter your personal ID when the system first answers. If you'd like to use your mailbox now, enter your personal ID. PH_Sub_GreatWelcomeToTheSystem Group changed. GR068 PH_Group_MemberAddedOrNot Group number... GR013 PH_Group_Number PH_Group_NumberConflicts PH_Group_NameAndOrNumber PH_Group_GroupNumber PH_FaxCk_ArrivedAt PH_Net_GroupNumberAtNode Guest number... SL077 PH_Gst_GuestNumber Prompts by text T A B L E • 1 –13 Prompts by text Prompt Phrases containing prompt Has a message for you. SL031 PH_Chk_MsgHas Has an old message to review. SL021 PH_Chk_MsgHas Hello, and thank you for calling. As a new voice mailbox SS003 owner, please take a moment to personalize your new mailbox. PH_Sub_WelcomeToTheSystem How nice to hear from you. SL001 PH_Gst_HowNiceToHear I am not able to send your fax at this time. FX005 PH_Fax_ArriveShortly I cannot delete this fax right now. FM080 PH_Chk_ICannotDeleteFax I will attempt to put you through; please stay on the line. HD007 PH_Hold_AttemptPutYou I’m sorry, I cannot page now. MB028 PH_Box_CanNotPageNow If this is an urgent message, enter 9. SD023 PH_Box_IfThisisUrgent PH_Box_FirstEditMenu If this is correct, enter 1; to change it, enter 2. FX022 PH_Fax_DocWillBeSentTo PH_Fax_AddressedTo If you don't know the number and would like to hear a list FX003 of available documents, enter # now. <1 second of silence> PH_Fax_HearList If you don't want to leave a message, just enter star after the tone. PH_Fax_AnnotateFollowup FB023 If you need further assistance, enter # now. Thank you and FX006 good-bye. PH_Fax_SayBye If you need further assistance, enter pound now. Thank you and goodbye. PH_Box_Goodbye MB007 If you would like your extension number to appear on the FX025 cover sheet, enter it now. Otherwise, the cover sheet will remain unaddressed. PH_Fax_LikeExtension If you'd like to hold, enter 1; continue leaving a message, VC009 2. PH_Box_OfferReqHold If you'd like to hold, enter 1; to leave a message, enter 2. HD005 PH_Hold_YouAreInLine PH_Box_OfferReqHold If you'd like to hold, please say yes; to leave a message, remain silent. HD033 PH_Hold_YouAreInLine If you'd like to leave a message, I'll record it now. SL012 PH_Leave_LikeToLeave If you'd like to leave a message, I'll record it now. MB008 PH_Box_WillRecordMessageNow PH_Box_WillTakeMessageBeep If you'd like to listen to your message enter 2. MB021 PH_Box_FirstEditMenu If you'd like to try an extension, you may do so now. See you later. SP002 PH_Sub_SeeYouLater PH_Fax_SayBye If you'd like to wait for a fax machine, say yes. To cancel FB024 your fax and add to your message, remain silent. PH_Fax_YouAreInLine If you'd like to wait for a fax machine, say yes. To cancel FB025 your fax and leave a message, remain silent. PH_Fax_YouAreInLine I'll copy the message now. PH_Leave_WillCopyMessageNow 14 – T A B L E • 1 SL024 Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt I'll deliver this fax to your usual fax machine. FM025 PH_FaxCk_HandsFreeOfferUsualNum I'll record your message at the tone. FB004 PH_Fax_WontHoldSoTakeMsg I'll record your message at the tone. When you are finished, hang up or stay on the line for further options. MB006 PH_Box_WillRecordMessageNow I'll record your message at the tone. When you are finished, please stay on the line to be transferred to a fax machine. MB022 PH_Fax_AnnotateFollowup I'll transfer you to a fax machine now. When you hear the FB013 fax tone, press the start button on your fax machine. PH_Fax_EnterStart I'm sorry I can't access the next message right now. SL075 PH_Leave_CantAccessMessage I'm sorry I can't access this message right now. SL074 PH_Leave_CantAccessMessage I'm sorry the line is no longer busy, but now it doesn't answer. HD022 PH_Hold_NoLongerBusy I'm sorry, all lines are busy. HD001 PH_Hold_AllStillBusy I'm sorry, all lines are still busy. HD002 PH_Hold_AllStillBusy I'm sorry, directory assistance could not be completed. DR007 PH_Dir_AssistanceCouldNot I'm sorry, document... FX009 PH_Fax_SorryDocument I'm sorry, I cannot page now. MB028 PH_Box_CanNotPageNow I'm sorry, I cannot presently change this group. GR012 PH_Group_SorryCantChangeGroup SC005 I'm sorry, I cannot understand your voice. Use your telephone to enter the extension number now, otherwise I will transfer you to the operator. PH_Spr_CouldNotRecognize I'm sorry, I can't deliver a fax at this time. FB015 PH_Fax_SystemDown I'm sorry, I can't presently access... GL014 PH_Chk_CantAccess PH_Leave_SorryCantAccess PH_Sub_CantAccessSetupOptions I'm sorry, I can't receive a fax at this time. FB014 PH_Fax_SystemDown I'm sorry, I can't take a message now, but thanks for calling. GL012 PH_Box_SorryCantTakeMessage I'm sorry, I can't talk to you now; please call back. GL015 PH_Box_SorryCantTalkNow I'm sorry, I did not hear you. SC006 PH_Spr_DidNotRecRepeat PH_Spr_DidNotHearYou I'm sorry, I did not hear you. Would you like to be transfered to the operator? SC008 PH_Spr_DidNotRecGotoOperator I'm sorry, I did not hear your selection. Please reenter your SY005 selection now. PH_SysMgr_SorryDidntHear I'm sorry, I did not hear your selection. Please reenter your MB001 selection now. PH_Box_BadIDorPassword I'm sorry, I did not recognize the date you entered. SY049 PH_SysMgr_ValueNotValid I'm sorry, I did not recognize the date you entered. DS023 PH_Spdl_NotRecognizeDate I'm sorry, I did not recognize the days you entered. SY047 PH_SysMgr_DaysNotValid I'm sorry, I did not recognize the days you entered. DS024 PH_Dlv_NotRecognizeDays Prompts by text T A B L E • 1 –15 Prompts by text Prompt Phrases containing prompt I'm sorry, I did not recognize your time entry. SY046 PH_SysMgr_TimeNotValid I'm sorry, I did not recognize your time entry. DS022 PH_Dlv_NotRecognizeTime I'm sorry, I'm out of message space and can't record any more. GL013 PH_Rec_OutOfSpace I'm sorry, maximum recording time was exceeded. PH_Box_MaxRecordingTimeExceeded MB014 PH_Box_FirstEditMenu I'm sorry, that extension is already used for a mailbox. SY006 PH_SysMgr_IdInUseTryAgain I'm sorry, that extension is reserved and may only be changed through the operator's mailbox option. SY035 PH_SysMgr_ExtensionIsReserved I'm sorry, the document you requested is not available at this time. FX007 PH_Fax_FaxNotAvailable I'm sorry, the security code you entered isn't correct. MB002 PH_Box_BadIDorPassword I'm sorry, the two security codes you entered don't match. SP026 PH_Sub_SorryCodesDidNotMatch I'm sorry, there is no such extension number. SR013 PH_Leave_NoSuchExtensionOrName PH_Group_NoMoreMatches PH_Net_NoSuchExtensionOrName I'm sorry, this feature has not been implemented. SC011 PH_Spr_NotImplemented I'm sorry, this schedule has a delivery mode that cannot be DS026 changed over the phone. PH_Dlv_NoChangeOverPhone I'm sorry. Subscribers at... NT024 PH_Net_Lv_AMIS_ExtNeededAtNode I'm sorry. The system greetings cannot be changed. SY077 PH_SysMgr_CantChangeGreetings I'm sorry. There is no previously recorded introduction to SL119 listen to. PH_Sub_NoIntroToListenTo I'm sorry. There is no previously recorded message to listen to. SL120 PH_Sub_NoMsgToListenTo I'm sorry. This mailbox, or its messages, are now in use. Please try again later. SY012 PH_SysMgr_CantAccessMailbox I'm sorry. You cannot reply to this message. SL116 PH_Chk_SorryCannotReply I'm sorry. Your security code should be 3 to 10 digits. SP077 PH_Sub_ShouldBeThreeToTen I'm sorry... FX008 PH_Fax_NumberNotValid I'm sorry... SC013 PH_Spr_InvalidExtension I'm switching to your alternate greeting which currently is... SP033 PH_Sub_SwitchingToGreeting I'm switching to your standard greeting which currently is... SP034 PH_Sub_SwitchingToGreeting In addition to voice messages, outside callers may leave you faxes by entering your fax extension. Your fax extension is... FM075 PH_Sub_YourFaxBoxIs Is a toll call which is not permitted. FX024 PH_Fax_NumberNotValid Is not a valid area code and phone number. FX023 PH_Fax_NumberNotValid Is now available. I will attempt to put you through. VC005 PH_Box_ClientNowAvail 16 – T A B L E • 1 Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt Is number... GR062 PH_Group_NameAndOrNumber PH_Group_OpenLocalNameAndOr Number Is this correct? NT003 PH_Net_IsCorrect Is this correct? SC012 PH_Spr_IsThisCorrect Is this correct? SY003 PH_SysMgr_FaxExtensionIs PH_SysMgr_NoFaxExtension January DT008 SUBPH_Month July DT014 SUBPH_Month June DT013 SUBPH_Month List who has not heard this message? SR024 PH_Leave_ShouldListNotHeardMsg Listen to the rest? SL030 PH_Chk_ListenToRest PH_Leave_ListentotheRest Local access group created. Ready to add the first member GR071 to this group. PH_Group_Created Local access group... GR072 PH_Group_OpenLocalNameAndOr Number Main menu. ME017 PH_Sub_MainMenu Main power has been restored, but shutdown is already underway. ER038 PH_GAEN_MainPowerRestored ShutdownStarted Main power has been restored. ER021 PH_GAEN_MainPowerRestored Make sure the phone number is correct and that you're sending to a group 3 fax machine. FM070 (Not used in current version.) March DT010 SUBPH_Month Mark for future delivery? SD028 PH_Spdl_MarkFuture Mark for return receipt? SD014 PH_Spdl_MarkedReceiptYN Mark it private? SD009 PH_Spdl_MarkedPrivateYN Mark it urgent? SD019 PH_Spdl_MarkedUrgentYN Marked as private. SD007 PH_Spdl_MarkedPrivateSK Marked as private. Keep it private? SD008 PH_Spdl_MarkedPrivateSK PH_Spdl_MarkedPrivateYN Marked as urgent. SD017 PH_Spdl_MarkedUrgentSK Marked as urgent. Keep it urgent? SD018 PH_Spdl_MarkedUrgentSK PH_Spdl_MarkedUrgentYN Marked for delivery... SD031 PH_Spdl_MarkedForDelivery Marked for return receipt. SD012 PH_Spdl_MarkedReceiptSK Marked for return receipt. Keep return receipt? SD013 PH_Spdl_MarkedReceiptSK PH_Spdl_MarkedReceiptYN May DT012 SUBPH_Month Member not added. GR069 PH_Group_MemberAddedOrNot Message archived. SL115 PH_Chk_MessageArchived Prompts by text T A B L E • 1 –17 Prompts by text Prompt Phrases containing prompt Message deleted. SL114 PH_Chk_MessageDeleted Message delivery to your home phone is... DS006 PH_Dlv_MessageDeliveryIs Message delivery to your pager is... DS007 PH_Dlv_MessageDeliveryIs Message delivery to your spare phone is... DS008 PH_Dlv_MessageDeliveryIs Message delivery to your work phone is... DS005 PH_Dlv_MessageDeliveryIs Message delivery. For your work phone, enter 4; home phone, 5; pager, 6; spare phone, 7. ME007 PH_Opt_MessageDelivery Message delivery. For your work phone, enter 4; home phone, 5; pager, 6; spare phone, 7; fax machine, 8. FM001 PH_Opt_MessageDelivery Message saved as new. SL028 PH_Chk_SavedAsNew Message saved. SR022 PH_Leave_MessageSaved Messages to review. SL041 PH_Chk_YouHaveReview PH_Chk_MsgHas Minutes. DT027 PH_Chk_TotalTime Monday (leading) DT036 SUBPH_Days Monday (Trailing) DT001 SUBPH_Days New faxes. (Trailing) FM012 PH_FaxCk_YouHaveFaxes PH_FaxCk_YouStillHaveFaxes New messages. SL040 PH_Chk_YouHaveNew PH_Chk_YouStillHaveNew PH_Chk_MsgHasntGot PH_Chk_MsgHas PH_Chk_MsgGotAll PH_Chk_MsgLeft nineteenth... DT061 SUBPH_DayOfMonth ninth... DT051 SUBPH_DayOfMonth No fax to deliver. FM042 PH_FaxCk_NoFaxToDeliver No receipt. SD015 PH_Spdl_MarkedReceiptSK No security code has been set. SP017 PH_Sub_NoSecurityCodeHasBeenSet Not entered. Please note that you should enter a spelled name. SP042 PH_Sub_NumbersToLastName Not entered. The group cannot be added without a group name. GR002 PH_Group_NotEnteredNeedsName Not entered. The group cannot be added without a group number. GR005 PH_Group_NotEnteredNeedsName Not entered. The group number will not be changed. GR003 PH_Group_NotEnteredNeedsName Not entered. The group's spelled name will not be changed. GR006 PH_Group_NotEnteredNeedsName Not private. SD010 PH_Spdl_MarkedPrivateSK Not recorded. SP063 PH_Sub_YourRecordedNameIs Not recorded. Please note that it is best to have a recorded SP028 name. 18 – T A B L E • 1 Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide PH_Sub_YourNewNameIs Prompts by text Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt Not recorded. The group cannot be added without a recorded name. GR004 PH_Group_TheVoiceNameIs Not supported by your phone's transfer setting. Please see SP061 your system manager if you need more information. PH_Sub_ScreeningIsNotSupported PH_Sub_HoldingIsNotSupported Not urgent. SD020 PH_Spdl_MarkedUrgentSK November DT018 SUBPH_Month October DT017 SUBPH_Month Off. GL008 PH_Dlv_MessageDeliveryIs PH_Dlv_UrgentDeliveryIs PH_Sub_ListingInDirectoryIsNow PH_Sub_TransferToExtensionIs PH_Sub_ScreeningToExtensionIs PH_Sub_HoldingToExtensionIs PH_SysMgr_AnnounceIsOffOrOn Oh (Leading 0) NM115 SUBPH_Time OK, I'll resend your message. NT020 PH_Net_ResendMessage Okay, I'll record it now. SY045 PH_SysMgr_WillRecordItNowBeep Okay, I'll record it now. SR045 (Not used in current version.) Okay, I'll record your greeting now. SP072 PH_Sub_RecordYourGreeting Okay, I'll record your message now. SR008 PH_Leave_WillRecordMessageNow Okay, state your name at the tone. SP044 PH_Sub_StateYourNameAtTheBeep Okay, state your name now. Please state only your name. SP029 (Not used in current version.) On. GL007 PH_Dlv_MessageDeliveryIs PH_Dlv_UrgentDeliveryIs PH_Sub_ListingInDirectoryIsNow PH_Sub_TransferToExtensionIs PH_Sub_ScreeningToExtensionIs PH_Sub_HoldingToExtensionIs PH_SysMgr_AnnounceIsOffOrOn On... DS030 PH_Dlv_OnDays One minute. DT026 PH_Chk_TotalTime One new message. SL036 (Not used in current version.) One of the fans in the main chassis has failed. ER014 PH_GAEN_CPUFanDown One of the power supplies has failed. ER033 PH_GAEN_PowerSupplyDown One of the power supply fans has failed. ER012 PH_GAEN_PowerSupplyFanDown One way people know they've reached you or that you've SS004 called them is by hearing your name. At the tone, state your first and last name; state only your name. PH_Sub_OneWayPeopleKnow Online backup has terminated with an error. PH_GAEN_OnLineBackupFailed ER010 Open group created. Ready to add the first member to this GR022 group. PH_Group_Created Open Group number... PH_Group_OpenLocalNameAnd OrNumber Prompts by text GR063 T A B L E • 1 –19 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt Open group... GR023 PH_Group_OpenLocalNameAnd OrNumber Operator mailbox setup complete. SY060 PH_SysMgr_OperatorSetupComplete Or enter # # to spell the person's name at... NT037 PH_Net_Lv_AskForExtOrGrpAtNode PH_Net_Grp_AskForExtAtNode Or enter pound pound to select by extension number at... NT035 PH_Net_Lv_AskForNameAtNode PH_Net_Grp_AskForNameAtNode Or enter pound pound to select the extension number. GL005 PH_Leave_AskForName PH_Group_AddMemberbyName PH_Group_DelMemberbyName PH_Sub_ExitOrAskForExt Or enter... NT027 PH_Net_Lv_AskForExtOrGrpAtNode PH_Dir_PleaseSayLetters Or, at the tone, please say the first few letters of the person's last name. SC018 PH_Dir_PleaseSayLetters Or, to spell the person's name, enter pound pound. SR047 PH_Leave_AskForExt PH_Leave_AskForExtO PH_Group_AddMemberbyExt PH_Group_DelMemberbyExt PH_Group_ContAddMemberbyExt PH_Group_ContDelMemberbyExt PH_Sub_ExitOrAskForExt PH_Net_Lv_AskForExtOrGrpOrNode Otherwise, I'll list the available documents now. FX030 PH_Fax_HearList Otherwise, I'll make sure your message is delivered. SR020 PH_Box_FirstEditMenu Otherwise, I'll send your message now. GL026 PH_Opt_ForUrgentEnter4 Otherwise, just enter star. GL027 PH_HvmAdm_EnterToReset Over... DT024 SUBPH_NumberTrailing SUBPH_DateTime PH_Leave_NumberHaveNotHeard p.m. DT034 SUBPH_Time Personal options complete. Would you like to review them? SP056 PH_Sub_PersonalOptionsComplete Playback paused. SL045 PH_Pause_PlaybackPaused Doc. No. 8558 - Release 1.0 June 2004 Or please say the first few letters of the person's last name. SC019 20 – T A B L E • 1 Prompts by text Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt Please contact your system representative. ER029 PH_GAEN_DiskRedundancy PH_GAEN_DiskOptimisation PH_GAEN_TapeBackup PH_GAEN_DiskFullDebug PH_GAEN_DiskFullRecord PH_GAEN_DiskFullLog PH_GAEN_OnLineBackupFailed PH_GAEN_SerialIntegrationDown PH_GAEN_PowerSupplyFanDown PH_GAEN_HeatProblem PH_GAEN_CPUFanDown PH_GAEN_DiskErrNonCritical PH_GAEN_DiskErrCritical PH_GAEN_DiskDriveDown PH_GAEN_DiskPowerSupplyDown PH_GAEN_VoiceBoardDownCantDialout PH_GAEN_UPSEngaged PH_GAEN_FaxDown PH_GAEN_VoiceBoardDown PH_GAEN_AlarmUnitDown PH_GAEN_AlarmUnitBatteryLow PH_GAEN_AlarmUnitModemDown PH_GAEN_PMSLinkDown PH_GAEN_PowerSupplyBadVoltage PH_GAEN_TapeNeedsCleaning PH_GAEN_DiskFanDown PH_GAEN_PowerSupplyDown PH_GAEN_AlarmUnitHeatProblem PH_GAEN_VoiceBoardDownCantAnswer PH_GAEN_VoiceBoardDownCantDoLamps PH_GAEN_RAIDFanFail PH_GAEN_Fax_CantReceiveOrDeliver PH_GAEN_Fax_CantReceive PH_GAEN_Fax_CantDeliver Please enter a number where your call can be returned. MB029 PH_Box_PleaseEnterCallback Please enter the area code and phone number of your fax machine. FX019 PH_Fax_EnterFaxNumber Please enter the box number to reset. SM002 PH_SBOwn_EnterBoxToReset Please enter the complete phone number of your fax machine. FX020 PH_Fax_EnterFaxNumber Please enter the extension number at... NT031 PH_Net_Lv_AskForExtOrGrpAtNode PH_Net_Lv_AMIS_AskForExtAtNode PH_Net_Grp_AskForExtAtNode Please enter the extension number for the operator's station. SY059 PH_SysMgr_EnterOperatorsBox Please enter the extension number of the person you would NT001 like to leave a message for. Prompts by text PH_Net_EnterExt T A B L E • 1 –21 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt Please enter the extension number. SR012 PH_Leave_AskForExt PH_Leave_AskForExtOr PH_Group_AddMemberbyExt PH_Group_DelMemberbyExt PH_Group_ContAddMemberbyExt PH_Group_ContDelMemberbyExt PH_Net_Lv_AskForExtOrGrpOrNode Please enter the extension or... SR043 PH_Leave_AskForExtOr PH_Group_AddMemberbyExt PH_Group_DelMemberbyExt PH_Group_ContAddMemberbyExt PH_Group_ContDelMemberbyExt PH_Net_Lv_AskForExtOrGrpOrNode Please enter the first few letters of the person’s last name DR031 PH_Dir_PleaseEnterLetters Please enter the first three letters of the group's name. GR016 PH_Group_EnterFirst3Letters Please enter the first three letters of the person's first name. DR001 (First name directory) (Not used in current version.) Please enter the first three letters of the person's first name. SR003 (First name directory) Please enter the first three letters of the person's last name. (Last name directory) PH_Leave_AskForName PH_Group_AddMemberbyName PH_Group_DelMemberbyName PH_Group_ContAddMemberbyName PH_Group_ContDelMemberbyName Please enter the first three letters of the person's last name NT030 at... PH_Net_Lv_AskForNameAtNode PH_Net_Grp_AskForNameAtNode Please enter the group number. GR017 (Not used in current version.) Please enter the letters now. DR002 PH_Dir_PleaseEnterLetters PH_Leave_AskForName PH_Sub_EnterFirst3Letters PH_Sub_DoesNotKnowExtension PH_Sub_ExitOrAskForExt PH_Group_ContAddMemberbyName PH_Group_ContDelMemberbyName PH_Net_Lv_AskForNameAtNode PH_Net_Grp_AskForNameAtNode Please enter the three digits of the group number at... NT032 PH_Net_Lv_AskForGrpAtNode Please enter the three digits of the group number. GR018 (Not used in current version.) Please enter the three digits of the group number. GR061 PH_Leave_AskForGroupNumber PH_Group_EnterGroupNumber Please enter the three digits of the group or remote site number. NT022 PH_Net_Lv_AskForGrpOrNodeNum Please enter the three digits of the remote site number. NT034 PH_Net_Grp_AskForNodeNumber Please enter your new security code. SP019 PH_Sub_EnterSecurityCode Please enter your personal ID now to receive the message. SR010 PH_Box_HelloIHaveACallFor Please enter your personal security code. PH_Sub_EnterPersonalCode 22 – T A B L E • 1 SL013 Doc. No. 8558 - Release 1.0 June 2004 Please enter the first three letters of the person's last name. (Last name directory) Prompts by text Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt Please enter your security code now. SP078 PH_Sub_ChooseACodeWillNotForget PH_Sub_EnterSecurityCodeNow Please hold on while I try that extension. MB009 PH_Xfer_HoldOn Please hold on while I try the fax machine. Remember, press the start button when you hear the tone. MB020 PH_Xfer_HoldOn Please hold while I page ... MB024 PH_Box_PleaseWaitForPage Please pickup... MB025 PH_Box_PleasePickup Please reenter your new security code to confirm it. SP025 PH_Sub_EnterSecurityCode Please repeat the extension number. SC007 PH_Spr_DidNotRecRepeat Please say the command "add to," "listen," or "rerecord. "SC015 (Not used in current version.) Please say the command "extension," "operator," or "directory. "SC017 PH_Spr_OpenLineHelp Please say the extension number again. SC004 PH_Spr_InvalidExtension Please say the extension number of the person you are trying to reach. SC002 PH_Spr_SayExtension Please see your system manager if you need more information about why this fax couldn't be received. FM057 PH_FaxCk_SysFailedReceiving Please select your type of edit by saying the command "add to," "listen," or "rerecord. "SC016 PH_Box_FirstEditMenu PH_Box_NextEditMenu Please state what it's about. FB002 (Not used in current version.) Please state what this fax is about. FB003 PH_Fax_Annotate Please state who should receive this fax and what it's about. MB019 PH_Fax_AnnotatePublic Please try again later. GL024 PH_Sub_CantAccessSetupOptions Please wait while I transfer you to the pager service. MB031 PH_Box_TransferToPagerService Prerecorded... SD027 PH_Chk_PrerecordedAt Press pause to continue pausing or resume to continue playing. IN002 PH_OAI_PlayPause Private group created. Ready to add the first member to this group. GR021 PH_Group_Created Ready to play and record. SY085 PH_SysMgr_LocalConnectReady Recorded... SL018 PH_Chk_RecordedAt Recording paused. SR014 PH_Rec_RecordingPaused Recording. SR042 PH_Leave_RecordingthenBeep PH_Rec_Recording Remember, 1 for Yes and 2 for No. SL002 PH_Sub_HelloOwner Remember, for the main menu, enter star; to move back a ME018 menu, enter pound. PH_Sub_HelloOwner Remember, you may enter 2 to add to your voice message, FB021 or 3 to try another extension at any time. PH_Fax_HoldOptions Remember, you may enter 2 to continue with your message, or 3 to try another extension at any time. PH_Hold_HoldOptions Prompts by text VC008 T A B L E • 1 –23 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt PH_Hold_HoldOptions Remember, you may enter 2 to leave a voice message, or 3 FB022 to try another extension at any time. PH_Fax_HoldOptions Remember, you may enter the extension at any time. DR024 PH_Dir_ToStopDir Remote site... NT004 PH_Chk_Receipt PH_Chk_ReceivedAt PH_Chk_RecordedAt PH_Chk_LastMemberAt PH_Net_RemoteNode PH_Net_SubscriberAtNode PH_Net_GroupNumberAtNode PH_Net_Lv_AskForNameAtNode PH_Net_Lv_AskForExtOrGrpAtNode PH_Net_Lv_AMIS_AskForExtAtNode PH_Net_Lv_AMIS_ExtNeededAtNode PH_Net_Lv_AskForGrpAtNode PH_Net_Grp_AskForExtAtNode PH_Net_Grp_AskForNameAtNode PH_GAEN_NetNodeOut Repeat message, pound. ME035 PH_Chk_MAM_Subscriber_New PH_Chk_MAM_Subscriber_Old PH_Chk_MAM_Box_New PH_Chk_MAM_Box_Old PH_Chk_MAM_FaxMsg_Fax_New PH_Chk_MAM_FaxMsg_NoFax_New PH_Chk_MAM_VMNet_ResendableNew PH_Chk_MAM_VMNet_NotResendable PH_Chk_MAM_FaxMsg_Fax_Old PH_Chk_MAM_FaxMsg_NoFax_Old PH_Chk_MAM_VMNet_ResendableOld Reset complete. SY026 PH_SysMgr_ResetComplete Saturday (leading) DT041 SUBPH_Days Saturday (Trailing) DT006 SUBPH_Days Save these faxes as new? FM073 PH_FaxCk_SaveFaxAsNew Save this fax as new? FM028 PH_FaxCk_SaveFaxAsNew Saved messages. SL134 PH_Chk_GuestHasSavedMsgs Schedule options complete. Would you like to review them? DS017 PH_Sub_ScheduleOptionsComplete Second. DT028 (Not used in current version.) second... DT044 SUBPH_DayOfMonth Seconds. DT029 PH_Chk_TotalTime Selection canceled. FX014 PH_Fax_ConfirmedCancelled Selection confirmed. FX027 PH_Fax_ConfirmedCancelled Send it this way? SD002 PH_Spdl_SendThisWay Send this fax again? FM083 PH_PTF_AskResend 24 – T A B L E • 1 Doc. No. 8558 - Release 1.0 June 2004 Remember, you may enter 2 to leave a message, or 3 to try HD009 another extension at any time. Prompts by text Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt Send this to anyone else? SL105 PH_Sub_Ask_SendToAnyoneElse Sending group message. SR040 PH_Leave_SendingGroupMessage September DT016 SUBPH_Month Setup options complete. Would you like to review them? SP057 PH_Sub_SetupOptionsComplete Setup options. SP079 PH_Sub_CantAccessSetupOptions seventeenth... DT059 SUBPH_DayOfMonth seventh... DT049 SUBPH_DayOfMonth Shall I forward all calls to voicemail? SP090 PH_Sub_CallsForwardedTo Shall I leave it on? SY022 PH_SysMgr_SystemIsIn Shall I leave it on? GL010 PH_Dlv_LeaveTurnOn PH_Sub_ListingInDirectoryIsNow PH_Sub_TransferToExtensionIs PH_Sub_ScreeningToExtensionIs PH_Sub_HoldingToExtensionIs PH_SysMgr_AnnounceIsOffOrOn Shall I turn it on? GL009 PH_Dlv_LeaveTurnOn PH_Sub_ListingInDirectoryIsNow PH_Sub_TransferToExtensionIs PH_Sub_ScreeningToExtensionIs PH_Sub_HoldingToExtensionIs PH_SysMgr_AnnounceIsOffOrOn sixteenth... DT058 SUBPH_DayOfMonth sixth... DT048 SUBPH_DayOfMonth Some group members haven't heard your last message. SR031 PH_Leave_GroupMessageNotHeard Someone who does not know your extension number may SS005 still reach you or leave you a message just by knowing your first name. For this, the system must know how to spell your first name. Spell your name by entering the first three letters of your first name. (First name directory) PH_Sub_DoesNotKnowExtension Someone who does not know your extension number may SS005 still reach you or leave you a message just by knowing your last name. For this, the system must know how to spell your last name. Spell your name by entering the first three letters of your last name. (Last name directory) PH_Sub_DoesNotKnowExtension Sunday (leading) DT042 SUBPH_Days Sunday (Trailing) DT007 SUBPH_Days tenth... DT052 SUBPH_DayOfMonth Thank you for calling, your fax will arrive shortly. FX004 PH_Fax_ArriveShortly Thank you, and goodbye. MB016 PH_Box_VoiceDetectBoxGoodbye PH_Box_Goodbye Thank you. If you'd like to add to your message, enter 1; to SL029 listen to it, 2. PH_Box_FirstEditMenu PH_Box_NextEditMenu Thank you. Would you like to edit this message? SC014 PH_Box_LikeToEdit Thank you. Your message has been sent. SR015 PH_Box_ThankYou Prompts by text T A B L E • 1 –25 Prompts by text Prompt Phrases containing prompt Thank you. Your urgent message has been sent. SR019 PH_Box_ThankYou Thank you. Your voice mailbox is now set up. If you are satisfied with your mailbox settings, enter 1. Remember that you may change each setting individually later on. However, if you wish to erase all current settings and repeat the setup process, enter 2 now. SS006 PH_Sub_ThankYouYourBoxIsSetup That remote site is not active. NT015 PH_Leave_NodeisOutofService That remote site is out of service. NT013 PH_Net_NodeOutOfService The alternate greeting is... SP069 PH_Sub_YourGreetingIs The caller chose not to hold for a fax port. FM055 PH_FaxCk_CallerDidntHold The clock is set to... SY017 PH_SysMgr_TheClockIsSetAt The current alternate greeting is... SY043 PH_SysMgr_TheCurrentGreetingIs The current day greeting is... SY041 PH_SysMgr_TheCurrentGreetingIs The current greeting is... SP075 PH_SBOwn_TheCurrentGreetingIs The current night greeting is... SY042 PH_SysMgr_TheCurrentGreetingIs The current phone number contains special dialling codes DS016 that cannot be entered over the phone. Are you sure you want to change this number? PH_Sub_CurrentNumberHasSpecial The current phone number is... SP009 PH_Sub_TheCurrentPhoneNumberIs The current schedule is active from... DS009 PH_Dlv_ScheduleActiveFrom The current schedule is active from... SY050 PH_SysMgr_ScheduleIsActive The data link to the Property Management System has failed. ER027 PH_GAEN_PMSLinkDown The data link to the telephone system has failed. ER011 PH_GAEN_SerialIntegrationDown The date is set to... SY018 PH_SysMgr_TheDateIsSetAt The extension you entered is... NT002 PH_Net_TheExtensionIs The fax could not be automatically delivered. FM053 PH_FaxCk_AutodeliverFailed The fax extension is... SY001 PH_SysMgr_FaxExtensionIs The fax greeting is... FM069 PH_Sub_YourGreetingIs The fax has no voice annotation. FM035 PH_FaxCk_FirstNextNotAnnotated The fax has this voice annotation... FM032 PH_FaxCk_FirstNextIsAnnotated The fax system has failed. ER022 PH_GAEN_FaxDown The fax system is improperly configured. Until it is fixed, ER041 the system cannot deliver faxes. PH_GAEN_Fax_CantDeliver The fax system is improperly configured. Until it is fixed, ER040 the system cannot receive faxes. PH_GAEN_Fax_CantReceive The fax system is improperly configured. Until it is fixed, ER039 the system cannot receive or deliver faxes. PH_GAEN_Fax_CantReceiveOrDeliver The fax will be sent shortly. FM086 PH_PTF_WillBeSent The fax... FM058 PH_FaxCk_FirstNextNotAnnotated PH_FaxCk_ArrivedAt 26 – T A B L E • 1 Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt The first fax could not be automatically delivered. FM051 PH_FaxCk_AutodeliverFailed The first fax has no voice annotation. FM036 PH_FaxCk_FirstNextNotAnnotated The first fax has this voice annotation... FM033 PH_FaxCk_FirstNextIsAnnotated The first fax... FM059 PH_FaxCk_FirstNextNotAnnotated The first message has been returned because... NT018 PH_Chk_FirstNextMessageReturned The first message is for... SL043 PH_Chk_FirstNextMessageFor The first message is... SL054 PH_Chk_FirstNextMessageIs The following groups exist... GR025 PH_Group_TheseExist The greeting your fax callers hear is currently... FM064 PH_Sub_YourGreetingIs The group number is... GR026 PH_Group_TheNumberIs The group's voice name is... GR027 PH_Group_TheVoiceNameIs The last member heard it... SR026 PH_Chk_LastMemberAt The message is too long. NT010 PH_Net_TooLong The message is... SL009 PH_Chk_FirstNextMessageIs PH_Chk_TheMessageIs PH_Chk_MessageForGroup The message you sent to... NT039 PH_Net_Chk_PerMsgXmitReceipt The new mailbox cannot be added. The extension number SY029 you selected conflicts with a current personal ID. PH_SysMgr_NoAddDuplicateID The new phone number is... SP013 PH_Sub_TheNewPhoneNumberIs The next fax could not be automatically delivered. FM052 PH_FaxCk_AutodeliverFailed The next fax has no voice annotation. FM037 PH_FaxCk_FirstNextNotAnnotated The next fax has this voice annotation... FM034 PH_FaxCk_FirstNextIsAnnotated The next fax... FM060 PH_FaxCk_FirstNextNotAnnotated The next message has been returned because... NT019 PH_Chk_FirstNextMessageReturned The next message is for... SL044 PH_Chk_FirstNextMessageFor The next message is... SL026 PH_Chk_FirstNextMessageIs The numbers corresponding to the first three letters of the GR028 group's name are... PH_Group_TheNumberIs The numbers corresponding to the first three letters of your SP045 last name are... (Last name directory) The numbers corresponding to the first three letters of your first name are... (First name directory) PH_Sub_NumbersToLastName The operator's mailbox is... SY008 PH_SysMgr_OperatorBoxIs The person you are trying to reach... MB017 PH_Box_NameIsGone PH_Hold_NameStillBusy PH_Box_ClientNowAvail PH_Box_ClientWantsYouToHold PH_Box_RoutedByClient PH_Box_RoutedByClientChoices PH_Box_GreetingIntro The schedule was not changed. SY052 PH_SysMgr_ScheduleNotChanged Prompts by text T A B L E • 1 –27 Xen Mail CTI Conversation Guide Prompt Phrases containing prompt The security code for this mailbox can't be deleted now. Please try again later. SY025 PH_SysMgr_CodeCantBeDeleted The standard day greeting is... SP067 PH_Sub_YourGreetingIs The standard night greeting is... SP068 PH_Sub_YourGreetingIs The system cannot activate message waiting indications because a voice board has failed. ER036 PH_GAEN_VoiceBoardDownCantDoLamps The system cannot answer the phone because a voice board has failed. ER035 PH_GAEN_VoiceBoardDownCantAnswer The system cannot dial out because a voice board has failed. ER019 PH_GAEN_VoiceBoardDownCantDialout The system is in alternate greeting mode. SY021 PH_SysMgr_SystemIsIn The system is in day mode. SY019 PH_SysMgr_SystemIsIn The system is in night mode. SY020 PH_SysMgr_SystemIsIn The system is running on UPS battery power because main power has failed. ER020 PH_GAEN_UPSEngaged The system key serial number is... SY074 PH_SysMgr_KeySerialNumberIs The System Monitoring Unit battery is low. ER025 PH_GAEN_AlarmUnitBatteryLow The System Monitoring Unit has failed. Until this unit is fixed, the system cannot diagnose hardware problems or send out an alert. ER024 PH_GAEN_AlarmUnitDown The System Monitoring Unit modem has failed. The system cannot use this modem to send out an alert. ER026 PH_GAEN_AlarmUnitModemDown The tape backup unit needs cleaning immediately. ER031 PH_GAEN_TapeNeedsCleaning The target extension number does not exist. NT009 PH_Net_BadExt The target message box is closed. NT012 PH_Net_BoxClosed The target message box is full. NT011 PH_Net_BoxFull The temperature in the main chassis has exceeded safe operating limits. ER013 PH_GAEN_HeatProblem The temperature in the System Monitoring Unit has exceeded safe operating limits. ER034 PH_GAEN_AlarmUnitHeatProblem The voicemail system is not currently dialling to... NT014 PH_Net_NotDialling The voicemail system is running low on recording space. GL011 Please delete all unnecessary messages. PH_Sub_LowOnSpace The voicemail system... ER004 PH_GAEN_VMS There are currently no scheduled days. SY078 PH_SysMgr_OnDays There are currently no scheduled days. DS027 PH_Dlv_NoScheduledDays There are currently no scheduled hours. SY079 PH_SysMgr_ScheduleIsActive There are currently no scheduled hours. DS028 PH_Dlv_NoScheduledHours There are no further matches to the group number you entered. GR030 PH_Leave_NoSuchExtensionOrName PH_Group_NoMatches There are no further matches to the group or remote site number you entered. NT028 PH_Net_NoSuchExtensionOrName 28 – T A B L E • 1 Doc. No. 8558 - Release 1.0 June 2004 Prompts by text Prompts by text Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt There are no further matches to the three digits you entered. SP076 (Not used in current version.) There are no further matches to the three letters you entered. SP004 PH_Net_NoSuchExtensionOrName PH_Leave_NoSuchExtensionOrName PH_Group_NoMatches PH_Group_NoMoreMatches PH_Dir_NoMoreMatches There are no further messages. SL016 PH_Chk_YouStillHaveNew PH_Chk_YouStillHaveUrgent PH_Chk_NoFurther There are no groups. GR032 PH_Group_ThereAreNoGroups There are no matches to that extension number. GR037 PH_Group_NoMoreMatches There are no matches to the group number you entered. GR029 PH_Group_NoMatches There are no matches to the three letters you entered. DR005 PH_Dir_NoMatches There are no matches to the three letters you entered. GR031 PH_Group_NoMatches PH_Group_NoMoreMatches There are no new messages. SL032 PH_Chk_YouHaveNew PH_Chk_YouHaveUrgent There are no new messages. To hear return receipts, enter ME004 4; leave messages, 5; review old messages, 6; setup options, 7. PH_Opt_NoNewHearReceipts PH_SM_Opt_NoNewHearReceipts There are no new messages. To leave messages, enter 5; review old messages, 6; setup options, 7. ME003 PH_Opt_NoNewLeaveMessages PH_SM_Opt_NoNewLeaveMessages There are no new voice messages. SL137 PH_Chk_NoNewVoice There are no new voice or fax messages. SL138 PH_Chk_NoNewVoiceOrFax There are no old messages to review. SL033 PH_Chk_YouHaveReview There are no valid delivery times. This schedule cannot deliver messages. DS025 PH_Dlv_NoValidTimes There are over 10 calls holding ahead of you. HD020 PH_Hold_YouAreInLine PH_Fax_YouAreInLine There are... FM010 PH_FaxCk_YouHaveVoicelessFaxes There is no current fax extension. SY002 PH_SysMgr_NoFaxExtension There is no current greeting. SP007 (Not used in current version.) There is no current phone number. DS031 PH_Sub_NoCurrentPhoneNumber There is no key attached to the voicemail system. SY075 PH_SysMgr_KeySerialNumberIs There is no phone number. This delivery schedule cannot DS029 dial out. PH_Sub_ThereIsNoPhoneNumber There is no security code set for this mailbox. SY032 PH_SysMgr_ResetPassword There is one new fax... FM009 PH_FaxCk_YouHaveVoicelessFaxes There's also this message. SL010 PH_Chk_AlsoThisMessage third... DT045 SUBPH_DayOfMonth thirteenth... DT055 SUBPH_DayOfMonth Prompts by text T A B L E • 1 –29 Prompts by text Prompt Phrases containing prompt thirtieth... DT072 SUBPH_DayOfMonth thirty-first... DT073 SUBPH_DayOfMonth This delivery schedule is incomplete. DS018 PH_Dlv_ScheduleIncomplete This directory will help you find a person's extension by their department. DR008 PH_Dir_ThisDirWill This does not appear to be a fax machine. FM063 PH_FaxCk_NotFaxMachine This fax cannot be delivered, since no phone number has been specified. FM027 PH_FaxCk_NoPhoneAtAll This fax has already been delivered. FM041 PH_FaxCk_AlreadyDelivered This fax has never been delivered. FM050 PH_FaxCk_FaxNeverDelivered This fax has never been delivered. Would you still like to FM079 delete it? PH_Chk_FaxNeverDeliveredDelete This fax is already being delivered. FM040 PH_FaxCk_DeliveryInProgress This greeting is currently in use. Would you like to try again? SP071 PH_Leave_GreetingInUse This group has no members. GR036 PH_Group_NoMembers This is a message for... SL011 PH_Chk_FirstNextMessageFor PH_Chk_MessageForGroup PH_Chk_ThisIsAMessageFor This is software version... SY013 PH_SysMgr_VersionNumber This is the voicemail system calling with a message for... SL017 PH_Box_HelloIHaveACallFor This mailbox cannot be deleted now. Please try again later. SY037 PH_SysMgr_MailboxCantBeDeleted This mailbox cannot be reset now. Please try again later. SY027 PH_SysMgr_MailboxCantBeReset This message cannot be redirected. FM074 PH_FaxCk_NoRedirect This message cannot be redirected. SD011 PH_Spdl_NoRedirect This message cannot be redirected. SL025 (Not used in current version.) This message has been returned because... NT017 PH_Chk_FirstNextMessageReturned This message has no special delivery. SD001 PH_Spdl_NoSpecialDelivery This message... SR028 PH_Spdl_UrgentPrivateMessage This option is not available. Please see your system manager if you need more information. GL020 PH_Sub_ThisOptionIsNotAvailable PH_Spdl_OptionNotAvailable This person hasn't heard your last message, which is... SR005 (Not used in current version.) This person hasn't heard your last message. SR029 PH_Leave_PersonHasNotHeardLast This person is already a member. GR001 PH_Group_ThisPersonIsAMember This phone does not ring to tell you when you have a fax. FM006 PH_Dlv_PhoneNotifiesForFax This phone rings to tell you when you have a fax. FM005 PH_Dlv_PhoneNotifiesForFax This private message... SD025 PH_Spdl_UrgentPrivateMessage This urgent message... SD024 PH_Spdl_UrgentPrivateMessage This urgent private message... SD026 PH_Spdl_UrgentPrivateMessage Thursday (leading) DT039 SUBPH_Days 30 – T A B L E • 1 Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt Thursday (Trailing) DT004 SUBPH_Days To add a member... GR056 PH_Group_AddMemberbyName PH_Group_AddMemberbyExt To add another member... GR058 PH_Group_ContAddMemberbyName PH_Group_ContAddMemberbyExt To add enter 1, listen, 2. SL107 PH_Sub_EditMsgYesNoMenu To add members, enter 4; delete members, 5; list members, 6; change group name, 7. ME019 PH_Opt_ToAddMembersEnter4 To add this subscriber, you must make this a local access group. However, local access groups cannot be used by remote sites. GR066 PH_Group_AddChangeToLocalAccess To add this subscriber, you must turn off dispatch distribution for this group. Groups with dispatch distribution can only have members at the local site. GR065 PH_Group_AddTurnOffDispatch To add, enter 4; listen, 5; rerecord, 6. SL108 PH_Sub_EditMsgMenuMenu To change a mailbox, enter 4; opening greetings, 5; system SY066 schedule, 6; system information, 7; operator settings, 8. PH_SysMgr_SysMgrMenu To change the number, enter 2. PH_PTF_ToSendToDifferent FM085 To change the phone number, enter 4; schedule, 5; delivery ME008 mode, 6. PH_Opt_ToChangeThePhoneNumber PH_Opt_ToChangePhoneEtcPlusFax To change the phone number, enter 4; schedule, 5; delivery FM002 mode, 6; fax notification, 7. PH_Opt_ToChangeThePhoneNumber PH_Opt_ToChangePhoneEtcPlusFax To change the phone number, enter 4; to change the schedule, 5. PH_Fax_ChangeFaxPhoneMenu FM054 To change transfer number, enter 4; call screening, 5; call ME015 holding, 6. PH_Opt_ToChangeTransferNumber To change your security code, enter 4; recorded name, 5; spelled name, 6; directory status, 7; e-mail setup, 8. ME011 PH_Opt_ToChangeSecurityCode To check new messages, enter 4; leave messages, 5; review old messages, 6; setup options, 7. ME001 PH_Opt_ToCheckNewMessages PH_SM_Opt_ToCheckNewMessages To check next, enter 5; delete, 6; archive, 7; time-stamp, 8. ME031 PH_Chk_MAM_FaxMsg_NoFax_Old To check next, enter 5; delete, 6; archive, 7; timestamp, 8; ME034 deliver fax, 9. PH_Chk_MAM_FaxMsg_FaxNoVoice_Old To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; ME030 deliver fax, 9. PH_Chk_MAM_FaxMsg_Fax_Old To check next, enter 5; delete, 6; archive, 7; timestamp, 8; ME033 deliver fax, 9; save as new, 0. PH_Chk_MAM_FaxMsg_FaxNoVoice_New To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; ME026 deliver fax, 9; save as new, 0. PH_Chk_MAM_FaxMsg_Fax_New To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; ME025 redirect, 9. PH_Chk_MAM_Box_Old To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; ME024 redirect, 9; save as new, 0. PH_Chk_MAM_Box_New Prompts by text T A B L E • 1 –31 Xen Mail CTI Conversation Guide Prompt Phrases containing prompt To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; ME029 redirect, 9; save as new, 0. PH_Chk_MAM_VMNet_NotResendable To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; ME027 save as new, 0. PH_Chk_MAM_FaxMsg_NoFax_New To confirm cancellation, enter 1. SR030 PH_Leave_ToConfirmCancel To confirm this selection enter 1, to cancel it enter 2. FX013 PH_Fax_YouSelected To confirm, enter 1. SR046 PH_Leave_Confirm PH_Group_ConfirmorDelete To confirm, enter 1. To hear the next name, enter 2. DR030 PH_Dir_NameYesOrNo To confirm, enter 1; to try again, enter 2. GI004 PH_Box_YouEntered To connect, enter 1. VC002 PH_Box_ClientNowAvail To continue leaving a message, enter 2. VC003 PH_Box_ClientNowAvail To continue playing, enter 8. SL046 PH_Pause_PauseToPlay To continue recording, enter 8. SR016 PH_Rec_RecordingPaused PH_Rec_EnterPauseToContinue To continue system maintenance, enter 1. To quit, enter 2. SY068 PH_Sys_SysMgrContinueMenu To continue to hold, enter 1; to leave a message, 2; to try another extension, 3. You must enter a digit to remain connected. HD006 PH_Hold_YouAreInLine To continue to hold, please say yes; to stop holding, remain silent. HD034 PH_Hold_YouAreInLine To continue to wait for a fax machine, enter 1. To cancel your fax and add to your voice message, enter 2. FB012 PH_Fax_YouAreInLine To continue to wait for a fax machine, enter 1. To cancel your fax and leave a voice message, enter 2. FB011 PH_Fax_YouAreInLine To continue to wait for a fax machine, say yes. To cancel your fax and add to your message, remain silent. FB026 PH_Fax_YouAreInLine To continue to wait for a fax machine, say yes. To cancel your fax and leave a message, remain silent. FB027 PH_Fax_YouAreInLine To create a group, enter 4; edit a group, 5; list groups, 6; delete a group, 7. ME020 PH_Opt_ToCreateAGroupEnter4 To delete a member... GR057 PH_Group_DelMemberbyName PH_Group_DelMemberbyExt To delete another member... GR059 PH_Group_ContDelMemberbyName PH_Group_ContDelMemberbyExt To delete your security code, enter star now. SP085 PH_Sub_EnterSecurityCode To delete your security code, just wait and I'll delete it. SP084 PH_Sub_EnterSecurityCode To deliver to your usual fax machine, enter 1. FM023 PH_FaxCk_MenuOfferUsualNum To deliver to... FM022 PH_FaxCk_MenuOfferNum To disconnect, enter 1. NT006 PH_Net_OneToDisconnect To edit, enter 4; change special delivery, 5. SL121 PH_Sub_MsgHandlingRedirectMenu 32 – T A B L E • 1 Doc. No. 8558 - Release 1.0 June 2004 Prompts by text Prompts by text Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt To edit, enter 4; change special delivery, 5; address to others, 6. SL106 PH_Sub_MsgHandlingMenu To exit the list, enter a digit at any time. SR027 PH_Leave_ToExitListEnterStar To exit, enter star. SL109 PH_Sub_ExitOrAskForName PH_Sub_ExitOrAskForExt To exit, enter star. GL017 PH_Group_AddMemberbyName PH_Group_DelMemberbyName PH_Group_ToExitEnterStar PH_HvmAdm_EnterExtension PH_Group_AddMemberbyExt PH_Group_DelMemberbyExt PH_Group_ContAddMemberbyName PH_Group_ContDelMemberbyName PH_Group_ContAddMemberbyExt PH_Group_ContDelMemberbyExt PH_Net_Grp_AskForNodeNumber PH_Net_Grp_AskForExtAtNode PH_Net_Grp_AskForNameAtNode PH_SBOwn_LikeToResetBox PH_Sub_EditMsgYesNoMenu PH_Sub_EnterFirst3Letters To hear current greeting, enter 4; switch greeting, 5; edit standard greeting, 6; edit alternate greeting, 7; edit busy greeting, 8. ME010 PH_Opt_ToHearCurrentGreeting To hear current greeting, enter 4; switch greeting, 5; edit standard greeting, 6; edit alternate greeting, 7; edit busy greeting, 8; edit fax greeting, 9. FM066 PH_Opt_ToHearCurrentGreetingWithFax To hear new messages, enter 4; leave messages, 5; review ME002 old messages, 6; setup options, 7. PH_Opt_NewMessages PH_SM_Opt_NewMessages To hear return receipts, enter 4; leave messages, 5; review ME005 old messages, 6; setup options, 7. PH_Opt_HearReceipts PH_SM_Opt_HearReceipts To hear the list again, press the pound keyenter pound. DR011 PH_Dir_ToStartHearAgain To hear this message, enter 4; cancel, 5; change special delivery, 6. ME013 PH_Opt_ToHearMessageEnter4 To hear this message, enter 4; cancel, 5; change special delivery, 6; list who has not heard it, 7. ME014 PH_Opt_ToHearMessageNotHeard To help process this call, please enter your 10-digit phone GI005 number. (Not used in current version.) To help process this call, please enter your account code. GI002 PH_Box_GatherAccountNumber To help process this call, please enter your account code. GI006 (Not used in current version.) To help process this call, please enter your complete phone GI001 number. PH_Box_GatherPhoneNumber To insert 1 second pauses, enter pound. SP086 PH_Sub_EnterNewPhoneNumber To leave a message, enter 2. VC004 PH_Box_ClientNowAvail To leave messages, enter 5; review old messages, 6; setup ME006 options, 7. Prompts by text PH_Opt_LeaveMessages PH_SM_Opt_LeaveMessages T A B L E • 1 –33 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt To play a message, press the one-touch key. To look IN001 through your message list, press the Next or Previous key. PH_OAI_SelectMessage To record, enter 2. SR018 PH_Pause_2ToRecord To reply, enter 1; for no reply, enter 2. GL031 (Not used in current version.) PH_Chk_MAM_Subscriber_Old To reply, enter 4; check next, 5; delete, 6; archive, 7; time- ME022 stamp, 8; redirect, 9; save as new, 0. PH_Chk_MAM_Subscriber_New To rerecord, enter pound. GL032 PH_Box_FirstEditMenu PH_Box_NextEditMenu PH_Sub_EditMsgYesNoMenu To resend, enter 4, check next, 5; delete, 6; archive, 7; time-stamp, 8; redirect, 9; save as new, 0. ME028 PH_Chk_MAM_VMNet_ResendableNew PH_Chk_MAM_VMNet_ResendableOld To resend, enter 4; check next, 5; delete, 6; archive, 7; time-stamp, 8; redirect, 9. ME032 PH_Chk_MAM_VMNet_ResendableOld To reset a personal message box, enter 1. SM001 PH_SBOwn_LikeToResetBox To select a document, enter its number at any time during FX001 this message. PH_Fax_RequestDoc To select another document, enter its number now. FX002 PH_Fax_RequestDoc To send it this way, enter 1. SD003 PH_Spdl_ToSendThisWay To send to... FM084 PH_PTF_ToSendToOfferNum To start the list again, enter pound. DR010 PH_Dir_ToStartHearAgain To stop the directory, enter pound. DR004 PH_Dir_ToStopDir To stop the directory, enter pound. DR026 PH_Dir_ConfirmWhenHeard PH_Dir_ConfirmReminder To transfer, enter 1. To continue leaving a message for... VC015 PH_Box_RoutedByClientChoices To transfer, enter 1. To leave a message for... VC014 PH_Box_RoutedByClientChoices To try again, enter pound. GL030 (Not used in current version.) To try another extension, enter 3. VC017 PH_Box_OfferReqHold To try another name, enter 1. DR006 PH_Dir_NoMatches PH_Dir_NoMoreMatches To use a different fax machine, enter 2. FM024 PH_FaxCk_MenuEnterNum To wait for a fax machine, enter 1. To cancel your fax and FB010 add to your voice message, enter 2. PH_Fax_YouAreInLine To wait for a fax machine, enter 1. To cancel your fax and FB009 leave a voice message, enter 2. PH_Fax_YouAreInLine To... DT032 PH_Dlv_ScheduleActiveFrom PH_SysMgr_ScheduleIsActive Today at... DT021 SUBPH_DateTime PH_Spdl_FutureAt Tomorrow at... DT023 SUBPH_DateTime PH_Spdl_FutureAt 34 – T A B L E • 1 Doc. No. 8558 - Release 1.0 June 2004 To reply, enter 4; check next, 5; delete, 6; archive, 7; time- ME023 stamp, 8; redirect, 9. Prompts by text Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt Totaling... DT030 PH_Chk_TotalTime Transfer and delivery options complete. Would you like to SP049 review them? PH_Sub_TransDlvOptionsComplete Transfer options complete. Would you like to review them? SP055 PH_Sub_TransferOptionsComplete Tuesday (leading) DT037 SUBPH_Days Tuesday (Trailing) DT002 SUBPH_Days twelfth.... DT054 SUBPH_DayOfMonth twentieth... DT062 SUBPH_DayOfMonth twenty-eighth... DT070 SUBPH_DayOfMonth twenty-fifth... DT067 SUBPH_DayOfMonth twenty-first... DT063 SUBPH_DayOfMonth twenty-fourth... DT066 SUBPH_DayOfMonth twenty-ninth... DT071 SUBPH_DayOfMonth twenty-second... DT064 SUBPH_DayOfMonth twenty-seventh... DT069 SUBPH_DayOfMonth twenty-sixth... DT068 SUBPH_DayOfMonth twenty-third... DT065 SUBPH_DayOfMonth Urgent message delivery is currently... SP032 PH_Dlv_UrgentDeliveryIs Urgent. SD022 PH_Chk_XUrgent Wednesday (leading) DT038 SUBPH_Days Wednesday (Trailing) DT003 SUBPH_Days Went out of service due to a critical error. ER008 PH_GAEN_NetNodeOut Went out of service due to the maximum number of failed ER009 calls being reached. PH_GAEN_NetNodeOut When callers can't reach you directly they will go to your SS007 voice mailbox. To encourage callers to leave a message, your mailbox should include a personal message to greet them. PH_Sub_WhenCallersCantReachYou When you are finished, enter star. NT023 PH_Net_Lv_AMIS_AskForExtAtNode When you are finished, enter star. GL025 PH_Box_PleaseEnterCallback When you hear the name of the person you are trying to reach, enter 1. DR025 PH_Dir_ConfirmWhenHeard When you're finished selecting documents, enter star. FX028 PH_Fax_RequestDoc When you're finished, enter "star. "GL025 PH_Box_PleaseEnterCallback Prompts by text T A B L E • 1 –35 Prompts by text Prompt Phrases containing prompt When you're finished, enter star. GL025 PH_Box_PleaseEnterCallback PH_Dlv_EnterStartTime PH_Dlv_EnterStopTime PH_Dlv_EnterActiveDays PH_Sub_StateYourNameAtTheBeep PH_Sub_ChooseACodeWillNotForget PH_Sub_EnterSecurityCode PH_Sub_OneWayPeopleKnow PH_Sub_EnterNewPhoneNumber PH_Spdl_EnterTime PH_Opt_ToHearMessageEnter4 PH_Opt_ToHearMessageNotHeard PH_Opt_ForUrgentEnter4 PH_Group_RecordGroupName PH_Fax_EnterFaxNumber PH_Net_EnterExt PH_Box_GatherPhoneNumber PH_Box_GatherAccountNumber PH_Sub_EnterSecurityCodeNow PH_Sub_WillHaveTwoGreetings PH_Sub_WillHaveSameGreeting PH_Sub_RecordBusyGreeting PH_Sub_RecordPersonalGreeting PH_SysMgr_EnterFaxExtension While you are holding, you may enter 2 to add to your voice message, or 3 to try another extension at any time. FB019 PH_Fax_HoldOptions While you are holding, you may enter 2 to continue with your message, or 3 to try another extension at any time. VC007 PH_Hold_HoldOptions While you are holding, you may enter 2 to leave a message, or 3 to try another extension at any time. HD008 PH_Hold_HoldOptions While you are holding, you may enter 2 to leave a voice message, or 3 to try another extension at any time. FB020 PH_Fax_HoldOptions Who may I say is calling? MB011 PH_Xfer_WhomIsCalling Will be delivered shortly. FM031 PH_FaxCk_ConfirmDelivery Will be sent according to the network delivery schedule. SR049 PH_Spdl_SentImmediately With return receipt requested. SD016 PH_Spdl_WithReceipt Would like to take your call. VC001 PH_Box_ClientNowAvail Would like you to hold. VC006 PH_Box_ClientWantsYouToHold Would you like me to archive this? SL014 PH_Chk_LikeToArchive Would you like me to deliver this to your usual fax machine? FM021 PH_FaxCk_LikeToDeliverUsualNum Would you like message options? SL103 PH_Sub_Ask_MessageOptions Would you like special delivery for this message? SD004 PH_Sub_LikeSpecialDeliveryRedir PH_Spdl_LikeSpecialDelivery Would you like special delivery for this reply? SD005 PH_Spdl_LikeSpecialDeliveryRep Would you like to access system manager options? SY069 PH_Sys_LikeToBeSysMgr Would you like to access your setup options? SP001 PH_Sub_LikeToAccessSetup 36 – T A B L E • 1 Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt Would you like to add members to this group list? GR034 PH_Group_LikeToAddMembers Would you like to add members to this group? GR033 PH_Group_LikeToAddToThisGroup Would you like to add one? SY040 PH_SysMgr_DoesNotHaveMailbox Would you like to be listed in the directory, so that outside SS008 callers may reach you just by knowing your name? Enter 1 for Yes or 2 for No. PH_Sub_LikeIncludedInDirectory Would you like to be transfered to the operator? SC009 PH_Spr_GotoOperator Would you like to cancel this message? SR006 PH_Leave_WouldYouLiketoCancel Would you like to change a mailbox? SY061 PH_SysMgr_ChangeBox Would you like to change another mailbox? SY076 PH_SysMgr_ChangeAnotherBox Would you like to change call transfer? SP062 PH_Sub_LikeToChangeTransfer Would you like to change it? SP014 PH_Dlv_LikeToChange PH_Sub_WouldYouLikeToChange PH_Sub_TXWouldYouLikeToSwitch PH_Sub_LikeToChangePhoneNumber Would you like to change it? SY010 PH_SysMgr_OperatorBoxIs PH_SysMgr_TheClockIsSetAt PH_SysMgr_TheDateIsSetAt PH_SysMgr_TheCurrentGreetingIs Would you like to change message delivery to your work DS001 phone? PH_Dlv_LikeToChangeWorkPhone Would you like to change schedule 1, interval A? SY056 PH_SysMgr_LikeToChangeScheduleX Would you like to change schedule 1, interval B? SY057 PH_SysMgr_LikeToChangeScheduleX Would you like to change schedule 1, interval C? SY058 PH_SysMgr_LikeToChangeScheduleX Would you like to change schedule 1? SY055 PH_SysMgr_LikeToChangeSchedule Would you like to change special delivery for this message? SD006 PH_Spdl_LikeToChangeSpecial Would you like to change the current phone number? SP010 PH_Sub_LikeToChangePhoneNumber Would you like to change the greetings for... SY084 PH_SysMgr_ChangeBoxGreetings Would you like to change the name of this group? GR035 PH_Group_LikeToChangeName Would you like to change the opening greetings? SY062 PH_SysMgr_ChangeGreeting Would you like to change the operator mailbox? SY064 PH_SysMgr_ChangeOperator Would you like to change the system schedule? SY063 PH_SysMgr_ChangeSchedule Would you like to change them? SP047 PH_Sub_WouldYouLikeToChange Would you like to change this? GR038 PH_Group_LikeToChangeThis Would you like to change to alternate greeting mode? SY023 PH_SysMgr_SystemIsIn Would you like to change to immediate delivery? SD029 PH_Spdl_ChangeToImmediate Would you like to change your delivery options? SP015 PH_Sub_LikeToChangeDelivery Would you like to change your directory listing status? SP048 PH_Sub_LikeToChangeDirStatus Would you like to change your greetings? SP006 PH_Sub_LikeToChangeGreetings Would you like to change your groups? GR039 PH_Sub_LikeToChangeGroups Prompts by text T A B L E • 1 –37 Prompts by text Prompt Phrases containing prompt Would you like to change your personal options? SP016 PH_Sub_LikeToChangeOptions Would you like to change your recorded name? SP050 PH_Sub_LikeToChangeRecordName Would you like to change your spelled name? SP051 PH_Sub_LikeToChangeSpelledName Would you like to change your transfer or delivery options? SP046 PH_Sub_LikeToChangeTransorDlv Would you like to check it? SL050 PH_Chk_WouldLikeToCheck Would you like to check them? SL051 PH_Chk_WouldLikeToCheck Would you like to continue reviewing this message? SR034 (Not used in current version.) Would you like to continue system maintenance? SY065 PH_SysMgr_ContinueMaintenance Would you like to continue with group maintenance? GR040 PH_Group_LikeToContinueMaint Would you like to create a new group? GR041 PH_Group_LikeToCreateNewGroup Would you like to create another group? GR045 PH_Group_LikeToAddAnother Would you like to delete a group? GR042 PH_Group_LikeToDeleteAGroup Would you like to delete another group? GR043 PH_Group_LikeToDeleteAnother Would you like to delete it? SP005 (Not used in current version.) Would you like to delete it? SY053 PH_SysMgr_LikeToDeleteIt Would you like to delete members from this group list? GR046 PH_Group_LikeToDeleteMembers Would you like to delete members from this group? GR044 PH_Group_LikeToDeleteFromThis Would you like to delete the mailbox? SY036 PH_SysMgr_LikeToDeleteMailbox Would you like to delete the security code? SY033 PH_SysMgr_ResetPassword Would you like to delete your security code? SP022 PH_Sub_WouldYouLikeToDeleteCode Would you like to do anything else? SP003 PH_Sub_LikeToDoAnythingElse Would you like to edit a group? GR047 PH_Group_LikeToEditAGroup Would you like to edit another group? GR050 PH_Group_LikeToEditAnother Would you like to hear it? SL048 PH_Chk_WouldLikeToHear PH_Chk_LikeToHearIt Would you like to hear system information? SY073 PH_SysMgr_LikeToGetStatus Would you like to hear them? SL049 PH_Chk_WouldLikeToHear Would you like to keep that? SD030 PH_Spdl_KeepFuture Would you like to leave another message? SR009 PH_Leave_LikeToLeaveAnother Would you like to leave any messages? SR001 PH_Leave_LikeToLeaveAny Would you like to leave this group an additional message? SR002 PH_Leave_LikeLeaveGroupAnother Would you like to leave this person an additional message? SR007 PH_Leave_LikeLeavePersonAnother Would you like to list all your groups? GR048 PH_Group_LikeToListAllGroups Would you like to list members of this group? GR049 PH_Group_LikeToListMembers Would you like to listen, rerecord or send this message? SC020 PH_Box_FirstEditMenu Would you like to make any more changes to this group? GR051 PH_Group_LikeToChangeMore Would you like to make changes to another group? (Not used in current version.) 38 – T A B L E • 1 GR052 Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt Would you like to make this greeting active? SP035 PH_Sub_MakeThisCurrentGreeting Would you like to record a message for this group now? GR053 PH_Group_RecordMessageNow Would you like to record a personal greeting? SM005 PH_SBOwn_LikeToRecordGreeting Would you like to record a voice name? SM004 PH_SBOwn_LikeToRecordVoiceName Would you like to record an introduction? SL023 PH_Leave_LikeRecordIntroduction Would you like to redirect this message to anyone else? SL027 PH_Leave_LikeToRedirect Would you like to redirect this? SL022 PH_Chk_LikeToRedirect Would you like to rerecord the alternate greeting? SP073 PH_Sub_TXWouldYouLikeToRerecord Would you like to rerecord the standard day greeting? SP064 PH_Sub_TXWouldYouLikeToRerecord Would you like to rerecord the standard night greeting? SP065 PH_Sub_TXWouldYouLikeToRerecord Would you like to rerecord your alternate greeting? SP036 PH_Sub_WouldYouLikeToRerecord Would you like to rerecord your busy greeting? SP081 PH_Sub_WouldYouLikeToRerecord Would you like to rerecord your standard greeting? SP037 PH_Sub_WouldYouLikeToRerecord Would you like to resend the message? NT016 PH_Net_LikeToResend Would you like to reset the mailbox to new? SY034 PH_SysMgr_LikeToResetMailbox Would you like to review it? SR033 PH_Leave_GroupMessageNotHeard PH_Leave_PersonHasNotHeardLast PH_Leave_LikeToReviewGroupMessage Would you like to review or redirect old messages? SL020 (Not used in current version.) Would you like to review the list of your groups? GR054 PH_Group_ReviewListofGroups Would you like to review this list? GR055 PH_Group_LikeToReviewList Would you like to set a security code to safeguard your mailbox? Enter 1 for Yes or 2 for No. SS009 PH_Sub_EnrollSetSecurityCode Would you like to set a security code? SM003 PH_SBOwn_LikeToSetSecurityCode Would you like to set your security code? SP018 PH_Sub_LikeToSetSecurityCode PH_Sub_SetSecurityCode Would you like to switch to the alternate greeting? SP074 PH_Sub_TXWouldYouLikeToSwitch Would you like to switch to the standard day and night greeting? SP066 PH_Sub_TXWouldYouLikeToSwitch Would you like to switch to your alternate greeting? SP038 PH_Sub_WouldYouLikeToSwitch Would you like to switch to your alternate greeting? SP054 (Not used in current version.) Would you like to switch to your standard greeting? SP039 PH_Sub_WouldYouLikeToSwitch Would you like to try again? SP070 PH_Dlv_LikeToTryAgain PH_Spdl_NotRecognizeDate PH_Group_NoMatches Would you like to try again? SY011 PH_SysMgr_IdInUseTryAgain PH_SysMgr_TimeNotValid PH_SysMgr_DaysNotValid PH_SysMgr_ValueNotValid Would you like to try another name? SC010 PH_Spr_TryAnotherName Would you still like to leave this person a message? SR039 PH_Leave_StillLikeLeaveMessage Prompts by text T A B L E • 1 –39 Prompts by text Prompt Phrases containing prompt Yesterday at... DT022 SUBPH_DateTime You are eighth in line. HD017 PH_Hold_YouAreInLine PH_Fax_YouAreInLine You are fifth in line. HD014 PH_Hold_YouAreInLine PH_Fax_YouAreInLine You are first in line. HD010 PH_Hold_YouAreInLine PH_Fax_YouAreInLine You are fourth in line. HD013 PH_Hold_YouAreInLine PH_Fax_YouAreInLine You are ninth in line. HD018 PH_Hold_YouAreInLine PH_Fax_YouAreInLine You are second in line. HD011 PH_Hold_YouAreInLine PH_Fax_YouAreInLine You are seventh in line HD016 PH_Hold_YouAreInLine PH_Fax_YouAreInLine You are sixth in line. HD015 PH_Hold_YouAreInLine PH_Fax_YouAreInLine You are tenth in line. HD019 PH_Hold_YouAreInLine PH_Fax_YouAreInLine You are third in line. HD012 PH_Hold_YouAreInLine PH_Fax_YouAreInLine You can have two greetings: one for when you are not available, another for when you are on the phone. Would you like to have two greetings? SS012 PH_Sub_CanHaveTwoGreetings You have 1 new message... SL093 SUBPH_YouHave1-10NewMessages You have 1 saved message. SL124 SUBPH_YouHave1-10SavedMessages You have 10 new messages... SL102 SUBPH_YouHave1-10NewMessages You have 10 saved messages. SL133 SUBPH_YouHave1-10SavedMessages You have 2 new messages... SL094 SUBPH_YouHave1-10NewMessages You have 2 saved messages. SL125 SUBPH_YouHave1-10SavedMessages You have 3 new messages... SL095 SUBPH_YouHave1-10NewMessages You have 3 saved messages. SL126 SUBPH_YouHave1-10SavedMessages You have 4 new messages... SL096 SUBPH_YouHave1-10NewMessages You have 4 saved messages. SL127 SUBPH_YouHave1-10SavedMessages You have 5 new messages... SL097 SUBPH_YouHave1-10NewMessages You have 5 saved messages. SL128 SUBPH_YouHave1-10SavedMessages You have 6 new messages... SL098 SUBPH_YouHave1-10NewMessages You have 6 saved messages. SL129 SUBPH_YouHave1-10SavedMessages You have 7 new messages... SL099 SUBPH_YouHave1-10NewMessages You have 7 saved messages. SL130 SUBPH_YouHave1-10SavedMessages You have 8 new messages... SL100 SUBPH_YouHave1-10NewMessages 40 – T A B L E • 1 Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt You have 8 saved messages. SL131 SUBPH_YouHave1-10SavedMessages You have 9 new messages... SL101 SUBPH_YouHave1-10NewMessages You have 9 saved messages. SL132 SUBPH_YouHave1-10SavedMessages You have a call on … MB032 PH_Box_PleasePickUp You have a message from this person. SR004 PH_Chk_MessageHaventHeard You have entered... GI003 PH_Box_YouEntered You have no new faxes. FM007 PH_FaxCk_YouHaveFaxes You have one new fax. FM008 PH_FaxCk_YouHaveFaxes You have one new message. SL035 (Not used in current version.) You have one old message to review. SL034 PH_Chk_YouHaveReview You have one urgent message. SL072 PH_Chk_YouHaveUrgent You have selected document... FX012 PH_Fax_YouSelected You have selected the maximum number of documents allowed. FX016 PH_Fax_RequestedMaximum You have selected... FX011 PH_Fax_YouSelected You have... SL039 PH_Chk_YouHaveNew PH_Chk_YouHaveUrgent PH_Chk_YouHaveReview PH_Chk_GuestHasSavedMsgs PH_FaxCk_YouHaveFaxes You left this group another message. SR038 PH_Leave_YouLeftGroup You left this person another message. SR037 PH_Leave_YouLeftPerson You may add to your voice message at the tone. FB006 PH_Fax_WontHoldSoTakeMsg You may enter the extension at any time. DR003 PH_Dir_YouMayEnterExt You may leave a voice message at the tone. FB005 PH_Fax_WontHoldSoTakeMsg You must delete an existing mailbox before you can add a SY070 new one. PH_SysMgr_DoesNotHaveMailbox You sent the fax... FM082 PH_PTF_CannotTransmit You still have one new fax. FM011 PH_FaxCk_YouStillHaveFaxes You still have one new message. SL037 PH_Chk_YouStillHaveNew You still have one urgent message. SL068 PH_Chk_YouStillHaveUrgent You still have... SL038 PH_Chk_YouStillHaveNew PH_Chk_YouStillHaveUrgent PH_FaxCk_YouStillHaveFaxes You will have the same greeting for when you are not available and when you are on the phone. At the tone, please record your personal greeting. SS014 PH_Sub_WillHaveSameGreeting You will have two greetings. At the tone, please record your standard greeting for when you are not available. SS013 PH_Sub_WillHaveTwoGreetings Prompts by text T A B L E • 1 –41 Xen Mail CTI Conversation Guide Prompt Phrases containing prompt SS010 You will not be listed in the directory since a listing requires both your recorded name and a spelled name. Callers will have to know your extension number to reach you or leave you a message. PH_Sub_YouHaveNotBeenListed Your alternate greeting is... SP040 PH_Sub_YourGreetingIs Your busy greeting is... SP080 PH_Sub_YourGreetingIs Your call has been transferred to... VC012 PH_Box_RoutedByClient Your call is being transferred to... VC018 PH_Box_RoutedByClient Your current greeting is... SP008 PH_Sub_YourGreetingIs Your disk is almost full. Logging of all call data has been ER007 suspended. PH_GAEN_DiskFullLog Your disk is almost full. Logging of diagnostic traces has ER005 been suspended. PH_GAEN_DiskFullDebug Your disk is almost full. Message recording has been suspended. ER006 PH_GAEN_DiskFullRecord Your fax box has a message. FM046 PH_FaxCk_YourFaxBox Your fax box has an urgent message. FM045 PH_FaxCk_YourFaxBox Your fax box. (Trailing) FM077 PH_FaxCk_YourFaxBoxTrail Your fax box... FM047 PH_FaxCk_YourFaxBox Your fax greeting is... FM065 PH_Sub_YourGreetingIs Your fax will be addressed to the person at extension... FX026 PH_Fax_AddressedTo Your fax will be delivered shortly. FM030 PH_FaxCk_ConfirmDelivery Your fax will be sent to... FX021 PH_Fax_DocWillBeSentTo PH_PTF_YourFaxWillBeSentTo Your last message has not been heard. SR032 PH_Leave_GroupMessageNotHeard Your last message to this group is still being copied. SR048 PH_Leave_GroupMessageBeingCopied PH_Leave_LikeToReviewGroupMessage Your listing in the directory is now... SP052 PH_Sub_ListingInDirectoryIsNow Your message box has a message. SL008 PH_Chk_YourMessageBox Your message box has an urgent message. SL071 PH_Chk_YourMessageBox Your message box... SL053 PH_Box_YourMessageBox PH_Chk_YourMessageBox Your message has been sent again. SL117 PH_Chk_MessageSentAgain Your message to... NT007 PH_Chk_YourMessageTo Your new name is... SP030 PH_Sub_YourNewNameIs Your new security code has now been activated. SP027 PH_Sub_SecurityCodeNowActive Your recorded name is currently... SP053 PH_Sub_YourRecordedNameIs Your reply has been sent. SL123 PH_Chk_YourReplyHasBeenSent Your security code has been deleted. SP023 PH_Sub_SecurityCodeDeleted Your security code has not been changed. SP024 PH_Sub_SorryCodesDidNotMatch Your standard greeting is... SP041 PH_Sub_YourGreetingIs 42 – T A B L E • 1 Doc. No. 8558 - Release 1.0 June 2004 Prompts by text Prompts by text TABLE•2 Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 This table provides a list of the system prompts, sorted by complete prompt number. The list includes: • The complete prompt number • The prompt text • The phrase or phrases which use the prompt Prompt Prompt text by prompt number DR001 Please enter the first three letters of the person's last name. (Not used in current version.) (Last name directory)Please enter the first three letters of the person's first name. (First name directory) DR002 Please enter the letters now. PH_Dir_PleaseEnterLetters PH_Leave_AskForName PH_Sub_EnterFirst3Letters PH_Sub_DoesNotKnowExtension PH_Sub_ExitOrAskForExt PH_Group_ContAddMemberbyName PH_Group_ContDelMemberbyName PH_Net_Lv_AskForNameAtNode PH_Net_Grp_AskForNameAtNode DR003 You may enter the extension at any time. PH_Dir_YouMayEnterExt DR004 To stop the directory, enter pound. PH_Dir_ToStopDir DR005 There are no matches to the three letters you entered. PH_Dir_NoMatches DR006 To try another name, enter 1. PH_Dir_NoMatches PH_Dir_NoMoreMatches DR007 I'm sorry, directory assistance could not be completed. PH_Dir_AssistanceCouldNot DR008 This directory will help you find a person's extension by their department. PH_Dir_ThisDirWill DR009 End of... PH_Dir_EndOfGroup DR010 To start the list again, enter pound. PH_Dir_ToStartHearAgain DR011 To hear the list again, ? press the pound key. PH_Dir_ToStartHearAgain DR012 Extension... PH_Dir_NameOrExt PH_Box_HelloIHaveACallFor PH_Net_SubscriberAtNode PH_Spr_InvalidExtension PH_Spr_IsThisCorrect DR013 For... PH_Dir_ForNameEnterPH_Chk_For DR014 Enter 1. SUBPH_EnterNumber PH_FaxCk_MenuOfferNum PH_PTF_ToSendToOfferNum Xen Mail CTI Conversation Guide Phrase(s) containing prompt T A B L E • 2 – 43 Prompt Prompt text by prompt number Phrase(s) containing prompt DR015 Enter 2. SUBPH_EnterNumber PH_Box_RoutedByClientChoices DR016 Enter 3. SUBPH_EnterNumber DR017 Enter 4. SUBPH_EnterNumber DR018 Enter 5. SUBPH_EnterNumber DR019 Enter 6. SUBPH_EnterNumber DR020 Enter 7. SUBPH_EnterNumber DR021 Enter 8. SUBPH_EnterNumber DR022 Enter 9. SUBPH_EnterNumber DR023 Enter 0. SUBPH_EnterNumber DR024 Remember, you may enter the extension at any time. PH_Dir_ToStopDir DR025 When you hear the name of the person you are trying to reach, enter 1. PH_Dir_ConfirmWhenHeard DR026 To stop the directory, enter pound. PH_Dir_ConfirmWhenHeard PH_Dir_ConfirmReminder DR030 To confirm, enter 1. To hear the next name, enter 2. PH_Dir_NameYesOrNo DR031 Please enter the first few letters of the person’s last name. PH_Dir_PleaseEnterLetters DS001 Would you like to change message delivery to your work PH_Dlv_LikeToChangeWorkPhone phone? DS002 Change delivery to your home phone? PH_Dlv_LikeToChangeHomePhone DS003 Change delivery to your pager? PH_Dlv_LikeToChangePagerPhone DS004 Change delivery to your spare phone? PH_Dlv_LikeToChangeSparePhone DS005 Message delivery to your work phone is... PH_Dlv_MessageDeliveryIs DS006 Message delivery to your home phone is... PH_Dlv_MessageDeliveryIs DS007 Message delivery to your pager is... PH_Dlv_MessageDeliveryIs DS008 Message delivery to your spare phone is... PH_Dlv_MessageDeliveryIs DS009 The current schedule is active from... PH_Dlv_ScheduleActiveFrom DS010 Enter the new days active by pressIndicate the new days PH_Dlv_EnterActiveDays active by entering 1 for Sunday, 2 for Monday, and so on. DS011 Enter the time to the minute. PH_Spdl_EnterTime DS012 Enter the starting time to the minute. PH_Dlv_EnterStartTime DS013 Enter the ending time to the minute. PH_Dlv_EnterStopTime DS014 Enter the day of the month as a number from 1 to 31. PH_Spdl_EnterDayOfMonth DS015 Enter the month of the year as a number from 1 to 12 where January is 1 and so on. PH_Spdl_EnterMonth DS016 The current phone number contains special dialling codes PH_Sub_CurrentNumberHasSpecial that cannot be entered over the phone. Are you sure you want to change this number? DS017 Schedule options complete. Would you like to review them? PH_Sub_ScheduleOptionsComplete DS018 This delivery schedule is incomplete. PH_Dlv_ScheduleIncomplete 44 – T A B L E • 2 Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt DS019 Delivery options complete. Would you like to review them? PH_Sub_DeliveryOptionsComplete DS020 For later today, enter 0; for tomorrow, enter 1; for two days PH_Spdl_ForLaterEnter from now, enter 2; and so on. To indicate a month and day, enter 9. DS021 Enter the year as a four-digit number. (Not used in current version.) DS022 I'm sorry, I did not recognize your time entry. PH_Dlv_NotRecognizeTime DS023 I'm sorry, I did not recognize the date you entered. PH_Spdl_NotRecognizeDate DS024 I'm sorry, I did not recognize the days you entered. PH_Dlv_NotRecognizeDays DS025 There are no valid delivery times. This schedule cannot deliver messages. PH_Dlv_NoValidTimes DS026 I'm sorry, this schedule has a delivery mode that cannot be PH_Dlv_NoChangeOverPhone changed over the phone. DS027 There are currently no scheduled days. PH_Dlv_NoScheduledDays DS028 There are currently no scheduled hours. PH_Dlv_NoScheduledHours DS029 There is no phone number. This delivery schedule cannot PH_Sub_ThereIsNoPhoneNumber dial out. DS030 On... PH_Dlv_OnDays DS031 There is no current phone number. PH_Sub_NoCurrentPhoneNumber DT001 Monday (Trailing) SUBPH_Days DT002 Tuesday (Trailing) SUBPH_Days DT003 Wednesday (Trailing) SUBPH_Days DT004 Thursday (Trailing) SUBPH_Days DT005 Friday (Trailing) SUBPH_Days DT006 Saturday (Trailing) SUBPH_Days DT007 Sunday (Trailing) SUBPH_Days DT008 January SUBPH_Month DT009 February SUBPH_Month DT010 March SUBPH_Month DT011 April SUBPH_Month DT012 May SUBPH_Month DT013 June SUBPH_Month DT014 July SUBPH_Month DT015 August SUBPH_Month DT016 September SUBPH_Month DT017 October SUBPH_Month DT018 November SUBPH_Month DT019 December SUBPH_Month DT020 At... SUBPH_ExDateTime PH_Spdl_FutureAt Prompts and phrase names by prompt number T A B L E • 2 –45 Prompt Prompt text by prompt number Phrase(s) containing prompt DT021 Today at... SUBPH_DateTime PH_Spdl_FutureAt DT022 Yesterday at... SUBPH_DateTime DT023 Tomorrow at... SUBPH_DateTime PH_Spdl_FutureAt DT024 Over... SUBPH_NumberTrailing SUBPH_DateTime PH_Leave_NumberHaveNotHeard DT025 Days ago at... SUBPH_DateTime DT026 One minute. PH_Chk_TotalTime DT027 Minutes. PH_Chk_TotalTime DT028 Second. (Not used in current version.) DT029 Seconds. PH_Chk_TotalTime DT030 Totaling... PH_Chk_TotalTime DT031 And... SUBPH_Days PH_Chk_And PH_FaxCk_YouHaveFaxes DT032 To... PH_Dlv_ScheduleActiveFrom PH_SysMgr_ScheduleIsActive DT033 a.m. SUBPH_Time DT034 p.m. SUBPH_Time DT035 For a.m., enter 1. For p.m., enter 2. PH_Dlv_1ForAm2ForPm DT036 Monday (leading) SUBPH_Days DT037 Tuesday (leading) SUBPH_Days DT038 Wednesday (leading) SUBPH_Days DT039 Thursday (leading) SUBPH_Days DT040 Friday (leading) SUBPH_Days DT041 Saturday (leading) SUBPH_Days DT042 Sunday (leading) SUBPH_Days DT043 first... SUBPH_DayOfMonth DT044 second... SUBPH_DayOfMonth DT045 third... SUBPH_DayOfMonth DT046 fourth... SUBPH_DayOfMonth DT047 fifth... SUBPH_DayOfMonth DT048 sixth... SUBPH_DayOfMonth DT049 seventh... SUBPH_DayOfMonth DT050 eighth... SUBPH_DayOfMonth DT051 ninth... SUBPH_DayOfMonth DT052 tenth... SUBPH_DayOfMonth DT053 eleventh... SUBPH_DayOfMonth DT054 twelfth.... SUBPH_DayOfMonth 46 – T A B L E • 2 Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt DT055 thirteenth... SUBPH_DayOfMonth DT056 fourteenth... SUBPH_DayOfMonth DT057 fifteenth... SUBPH_DayOfMonth DT058 sixteenth... SUBPH_DayOfMonth DT059 seventeenth... SUBPH_DayOfMonth DT060 eighteenth... SUBPH_DayOfMonth DT061 nineteenth... SUBPH_DayOfMonth DT062 twentieth... SUBPH_DayOfMonth DT063 twenty-first... SUBPH_DayOfMonth DT064 twenty-second... SUBPH_DayOfMonth DT065 twenty-third... SUBPH_DayOfMonth DT066 twenty-fourth... SUBPH_DayOfMonth DT067 twenty-fifth... SUBPH_DayOfMonth DT068 twenty-sixth... SUBPH_DayOfMonth DT069 twenty-seventh... SUBPH_DayOfMonth DT070 twenty-eighth... SUBPH_DayOfMonth DT071 twenty-ninth... SUBPH_DayOfMonth DT072 thirtieth... SUBPH_DayOfMonth DT073 thirty-first... SUBPH_DayOfMonth ER001 An error occurred with disk redundancy. The system is running on a single drive. PH_GAEN_DiskRedundancy ER002 An error occurred during disk maintenance. PH_GAEN_DiskOptimisation ER003 An error occurred during your regularly scheduled backup. PH_GAEN_TapeBackup It is important to have a current backup. ER004 The voicemail system... PH_GAEN_VMS ER005 Your disk is almost full. Logging of diagnostic traces has been suspended. PH_GAEN_DiskFullDebug ER006 Your disk is almost full. Message recording has been suspended. PH_GAEN_DiskFullRecord ER007 Your disk is almost full. Logging of all call data has been PH_GAEN_DiskFullLog suspended. ER008 Went out of service due to a critical error. ER009 Went out of service due to the maximum number of failed PH_GAEN_NetNodeOut calls being reached. ER010 Online backup has terminated with an error. PH_GAEN_OnLineBackupFailed ER011 The data link to the telephone system has failed. PH_GAEN_SerialIntegrationDown ER012 One of the power supply fans has failed. PH_GAEN_PowerSupplyFanDown ER013 The temperature in the main chassis has exceeded safe operating limits. PH_GAEN_HeatProblem ER014 One of the fans in the main chassis has failed. PH_GAEN_CPUFanDown Prompts and phrase names by prompt number PH_GAEN_NetNodeOut T A B L E • 2 –47 Prompt Prompt text by prompt number Phrase(s) containing prompt ER015 At least one non-critical disk error has been detected. PH_GAEN_DiskErrNonCritical ER016 At least one critical disk error has been detected. PH_GAEN_DiskErrCritical ER017 A disk drive has failed. PH_GAEN_DiskDriveDown ER018 A power supply has failed in the disk storage system. PH_GAEN_DiskPowerSupplyDown ER019 The system cannot dial out because a voice board has failed. PH_GAEN_VoiceBoardDownCantDialout ER020 The system is running on UPS battery power because main power has failed. PH_GAEN_UPSEngaged ER021 Main power has been restored. PH_GAEN_MainPowerRestored ER022 The fax system has failed. PH_GAEN_FaxDown ER023 At least one voice board has failed. PH_GAEN_VoiceBoardDown ER024 The System Monitoring Unit has failed. Until this unit is fixed, the system cannot diagnose hardware problems or send out an alert. PH_GAEN_AlarmUnitDown ER025 The System Monitoring Unit battery is low. PH_GAEN_AlarmUnitBatteryLow ER026 The System Monitoring Unit modem has failed. The system cannot use this modem to send out an alert. PH_GAEN_AlarmUnitModemDown ER027 The data link to the Property Management System has failed. PH_GAEN_PMSLinkDown ER028 A problem has been detected. PH_GAEN_SerialIntegrationDown PH_GAEN_PowerSupplyFanDown PH_GAEN_HeatProblem PH_GAEN_CPUFanDown PH_GAEN_DiskErrNonCritical PH_GAEN_DiskErrCritical PH_GAEN_DiskDriveDown PH_GAEN_DiskPowerSupplyDown PH_GAEN_VoiceBoardDownCantDialout PH_GAEN_UPSEngaged PH_GAEN_FaxDown PH_GAEN_VoiceBoardDown PH_GAEN_AlarmUnitDown PH_GAEN_AlarmUnitBatteryLow PH_GAEN_AlarmUnitModemDown PH_GAEN_PMSLinkDown PH_GAEN_PowerSupplyBadVoltage PH_GAEN_TapeNeedsCleaning PH_GAEN_DiskFanDown PH_GAEN_PowerSupplyDown PH_GAEN_AlarmUnitHeatProblem PH_GAEN_VoiceBoardDownCantAnswer PH_GAEN_VoiceBoardDownCantDoLamps PH_GAEN_RAIDFanFail PH_GAEN_Fax_CantReceiveOrDeliver PH_GAEN_Fax_CantReceive PH_GAEN_Fax_CantDeliver 48 – T A B L E • 2 Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt ER029 Please contact your system representative. PH_GAEN_DiskRedundancy PH_GAEN_DiskOptimisation PH_GAEN_TapeBackup PH_GAEN_DiskFullDebug PH_GAEN_DiskFullRecord PH_GAEN_DiskFullLog PH_GAEN_OnLineBackupFailed PH_GAEN_SerialIntegrationDown PH_GAEN_PowerSupplyFanDown PH_GAEN_HeatProblem PH_GAEN_CPUFanDown PH_GAEN_DiskErrNonCritical PH_GAEN_DiskErrCritical PH_GAEN_DiskDriveDown PH_GAEN_DiskPowerSupplyDown PH_GAEN_VoiceBoardDownCantDialout PH_GAEN_UPSEngaged PH_GAEN_FaxDown PH_GAEN_VoiceBoardDown PH_GAEN_AlarmUnitDown PH_GAEN_AlarmUnitBatteryLow PH_GAEN_AlarmUnitModemDown PH_GAEN_PMSLinkDown PH_GAEN_PowerSupplyBadVoltage PH_GAEN_TapeNeedsCleaning PH_GAEN_DiskFanDown PH_GAEN_PowerSupplyDown PH_GAEN_AlarmUnitHeatProblem PH_GAEN_VoiceBoardDownCantAnswer PH_GAEN_VoiceBoardDownCantDoLamps PH_GAEN_RAIDFanFail PH_GAEN_Fax_CantReceiveOrDeliver PH_GAEN_Fax_CantReceive PH_GAEN_Fax_CantDeliver ER030 At least one of the power supplies is malfunctioning. PH_GAEN_PowerSupplyBadVoltage ER031 The tape backup unit needs cleaning immediately. PH_GAEN_TapeNeedsCleaning ER032 A fan has failed in the disk storage system. PH_GAEN_DiskFanDown ER033 One of the power supplies has failed. PH_GAEN_PowerSupplyDown ER034 The temperature in the System Monitoring Unit has exceeded safe operating limits. PH_GAEN_AlarmUnitHeatProblem ER035 The system cannot answer the phone because a voice board has failed. PH_GAEN_VoiceBoardDownCantAnswer ER036 The system cannot activate message waiting indications because a voice board has failed. PH_GAEN_VoiceBoardDownCantDoLamps ER037 A fan has failed in the disk storage system. PH_GAEN_RAIDFanFail ER038 Main power has been restored, but shutdown is already underway. PH_GAEN_MainPowerRestoredShutdown Started ER039 The fax system is improperly configured. Until it is fixed, PH_GAEN_Fax_CantReceiveOrDeliver the system cannot receive or deliver faxes. Prompts and phrase names by prompt number T A B L E • 2 –49 Xen Mail CTI Conversation Guide Prompt text by prompt number ER040 The fax system is improperly configured. Until it is fixed, PH_GAEN_Fax_CantReceive the system cannot receive faxes. ER041 The fax system is improperly configured. Until it is fixed, PH_GAEN_Fax_CantDeliver the system cannot deliver faxes. ER042 All voice boards have failed. PH_GAEN_VBoardAllFail FB001 Fax for... PH_Fax_Greet FB002 Please state what it's about. (Not used in current version.) FB003 Please state what this fax is about. PH_Fax_Annotate FB004 I'll record your message at the tone. PH_Fax_WontHoldSoTakeMsg FB005 You may leave a voice message at the tone. PH_Fax_WontHoldSoTakeMsg FB006 You may add to your voice message at the tone. PH_Fax_WontHoldSoTakeMsg FB007 All fax machines are in use. PH_Fax_HoldAllStillBusy FB008 All fax machines are still in use. PH_Fax_HoldAllStillBusy FB009 To wait for a fax machine, enter 1. To cancel your fax and PH_Fax_YouAreInLine leave a voice message, enter 2. FB010 To wait for a fax machine, enter 1. To cancel your fax and PH_Fax_YouAreInLine add to your voice message, enter 2. FB011 To continue to wait for a fax machine, enter 1. To cancel your fax and leave a voice message, enter 2. PH_Fax_YouAreInLine FB012 To continue to wait for a fax machine, enter 1. To cancel your fax and add to your voice message, enter 2. PH_Fax_YouAreInLine FB013 I'll transfer you to a fax machine now. When you hear the PH_Fax_EnterStart fax tone, press the start button on your fax machine. FB014 I'm sorry, I can't receive a fax at this time. PH_Fax_SystemDown FB015 I'm sorry, I can't deliver a fax at this time. PH_Fax_SystemDown FB016 (Not used in current version.) (Not used in current version.) FB017 Fax calls are answered in the order received. PH_Fax_YouAreInLine FB018 ...or to try another extension, enter pound. PH_Fax_YouAreInLine FB019 While you are holding, you may enter 2 to add to your voice message, or 3 to try another extension at any time. PH_Fax_HoldOptions FB020 While you are holding, you may enter 2 to leave a voice message, or 3 to try another extension at any time. PH_Fax_HoldOptions FB021 Remember, you may enter 2 to add to your voice message, PH_Fax_HoldOptions or 3 to try another extension at any time. FB022 Remember, you may enter 2 to leave a voice message, or 3 PH_Fax_HoldOptions to try another extension at any time. FB023 If you don't want to leave a message, just enter star after the tone. PH_Fax_AnnotateFollowup PH_Opt_ToChangePhoneEtcPlusFax FB024 If you'd like to wait for a fax machine, say yes. To cancel your fax and add to your message, remain silent. PH_Fax_YouAreInLine FB025 If you'd like to wait for a fax machine, say yes. To cancel your fax and leave a message, remain silent. PH_Fax_YouAreInLine 50 – T A B L E • 2 Phrase(s) containing prompt Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 Prompt Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt FB026 To continue to wait for a fax machine, say yes. To cancel your fax and add to your message, remain silent. PH_Fax_YouAreInLine FB027 To continue to wait for a fax machine, say yes. To cancel your fax and leave a message, remain silent. PH_Fax_YouAreInLine FM001 Message delivery. For your work phone, enter 4; home phone, 5; pager, 6; spare phone, 7; fax machine, 8. PH_Opt_MessageDelivery FM002 To change the phone number, enter 4; schedule, 5; delivery PH_Opt_ToChangeThePhoneNumber mode, 6; fax notification, 7. FM003 Change delivery to your fax machine? PH_Dlv_LikeToChangeFaxMachine FM004 Delivery to your fax machine is... PH_Dlv_MessageDeliveryIs FM005 This phone rings to tell you when you have a fax. PH_Dlv_PhoneNotifiesForFax FM006 This phone does not ring to tell you when you have a fax. PH_Dlv_PhoneNotifiesForFax FM007 You have no new faxes. PH_FaxCk_YouHaveFaxes FM008 You have one new fax. PH_FaxCk_YouHaveFaxes FM009 There is one new fax... PH_FaxCk_YouHaveVoicelessFaxes FM010 There are... PH_FaxCk_YouHaveVoicelessFaxes FM011 You still have one new fax. PH_FaxCk_YouStillHaveFaxes FM012 New faxes. (Trailing) PH_FaxCk_YouHaveFaxes PH_FaxCk_YouStillHaveFaxes FM013 Faxes. (Trailing) PH_FaxCk_IncludingFaxes FM014 ...including... PH_FaxCk_IncludingFaxes FM015 ...including one fax. PH_FaxCk_IncludingFaxes FM016 ...without voice annotation. PH_FaxCk_YouHaveVoicelessFaxes FM017 Deliver this fax? PH_FaxCk_LikeToDeliver FM018 Deliver these faxes? PH_FaxCk_LikeToDeliver FM019 Deliver this fax? PH_FaxCk_LikeToDeliverThis FM020 Deliver this fax again? PH_FaxCk_LikeToRedeliverThis FM021 Would you like me to deliver this to your usual fax machine? PH_FaxCk_LikeToDeliverUsualNum FM022 To deliver to... PH_FaxCk_MenuOfferNum FM023 To deliver to your usual fax machine, enter 1. PH_FaxCk_MenuOfferUsualNum FM024 To use a different fax machine, enter 2. PH_FaxCk_MenuEnterNum FM025 I'll deliver this fax to your usual fax machine. PH_FaxCk_HandsFreeOfferUsualNum FM026 Enter the digits of the fax phone number. PH_FaxCk_EnterPhoneNum PH_PTF_EnterFaxNumber FM027 This fax cannot be delivered, since no phone number has been specified. PH_FaxCk_NoPhoneAtAll FM028 Save this fax as new? PH_FaxCk_SaveFaxAsNew FM029 Fax saved as new. PH_FaxCk_FaxSavedAsNew FM030 Your fax will be delivered shortly. PH_FaxCk_ConfirmDelivery Prompts and phrase names by prompt number T A B L E • 2 –51 Prompt Prompt text by prompt number Phrase(s) containing prompt FM031 Will be delivered shortly. PH_FaxCk_ConfirmDelivery FM032 The fax has this voice annotation... PH_FaxCk_FirstNextIsAnnotated FM033 The first fax has this voice annotation... PH_FaxCk_FirstNextIsAnnotated FM034 The next fax has this voice annotation... PH_FaxCk_FirstNextIsAnnotated FM035 The fax has no voice annotation. PH_FaxCk_FirstNextNotAnnotated FM036 The first fax has no voice annotation. PH_FaxCk_FirstNextNotAnnotated FM037 The next fax has no voice annotation. PH_FaxCk_FirstNextNotAnnotated FM038 Fax arrived... PH_FaxCk_ArrivedAt FM039 Fax attempted... PH_FaxCk_AttemptedAt FM040 This fax is already being delivered. PH_FaxCk_DeliveryInProgress FM041 This fax has already been delivered. PH_FaxCk_AlreadyDelivered FM042 No fax to deliver. PH_FaxCk_NoFaxToDeliver FM043 Error receiving a fax. (Not used in current version.) FM044 Error during a fax. (Not used in current version.) FM045 Your fax box has an urgent message. PH_FaxCk_YourFaxBox FM046 Your fax box has a message. PH_FaxCk_YourFaxBox FM047 Your fax box... PH_FaxCk_YourFaxBox FM048 Archive this fax? PH_FaxCk_SaveFaxAsOld FM049 Fax archived. PH_FaxCk_FaxSavedAsOld FM050 This fax has never been delivered. PH_FaxCk_FaxNeverDelivered FM051 The first fax could not be automatically delivered. PH_FaxCk_AutodeliverFailed FM052 The next fax could not be automatically delivered. PH_FaxCk_AutodeliverFailed FM053 The fax could not be automatically delivered. PH_FaxCk_AutodeliverFailed FM054 To change the phone number, enter 4; to change the schedule, 5. PH_Fax_ChangeFaxPhoneMenu FM055 The caller chose not to hold for a fax port. PH_FaxCk_CallerDidntHold FM056 ...but, all fax ports were busy. PH_FaxCk_CallerCouldntHold FM057 Please see your system manager if you need more information about why this fax couldn't be received. PH_FaxCk_SysFailedReceiving FM058 The fax... PH_FaxCk_FirstNextNotAnnotated PH_FaxCk_ArrivedAt FM059 The first fax... PH_FaxCk_FirstNextNotAnnotated FM060 The next fax... PH_FaxCk_FirstNextNotAnnotated FM061 A fax delivery you requested was incomplete. You requested the delivery... PH_FaxCk_CouldntDeliver FM062 ...requested... (Not used in current version.) FM063 This does not appear to be a fax machine. PH_FaxCk_NotFaxMachine FM064 The greeting your fax callers hear is currently... PH_Sub_YourGreetingIs FM065 Your fax greeting is... PH_Sub_YourGreetingIs 52 – T A B L E • 2 Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt FM066 To hear current greeting, enter 4; switch greeting, 5; edit standard greeting, 6; edit alternate greeting, 7; edit busy greeting, 8; edit fax greeting, 9. PH_Opt_ToHearCurrentGreetingWithFax FM067 Cannot delete this fax right now. PH_FaxCk_CannotDeleteFax FM068 ...arrived... PH_FaxCk_ArrivedAt FM069 The fax greeting is... PH_Sub_YourGreetingIs FM070 Make sure the phone number is correct and that you're sending to a group 3 fax machine. (Not used in current version.) FM071 ...new faxes... PH_FaxCk_YouHaveVoicelessFaxes FM072 ...faxes... PH_FaxCk_ConfirmDelivery FM073 Save these faxes as new? PH_FaxCk_SaveFaxAsNew FM074 This message cannot be redirected. PH_FaxCk_NoRedirect FM075 In addition to voice messages, outside callers may leave you faxes by entering your fax extension. Your fax extension is... PH_Sub_YourFaxBoxIs FM076 For a different fax machine... PH_FaxCk_EnterPhoneNum FM077 Your fax box. (Trailing) PH_FaxCk_YourFaxBoxTrail FM078 Fax deleted. PH_FaxCk_FaxDeleted FM079 This fax has never been delivered. Would you still like to PH_Chk_FaxNeverDeliveredDelete delete it? FM080 I cannot delete this fax right now. PH_Chk_ICannotDeleteFax FM081 A fax you sent could not be transmitted. PH_PTF_CannotTransmit FM082 You sent the fax... PH_PTF_CannotTransmit FM083 Send this fax again? PH_PTF_AskResend FM084 To send to... PH_PTF_ToSendToOfferNum FM085 To change the number, enter 2. PH_PTF_ToSendToDifferent FM086 The fax will be sent shortly. PH_PTF_WillBeSent FX001 To select a document, enter its number at any time during PH_Fax_RequestDoc this message. FX002 To select another document, enter its number now. FX003 If you don't know the number and would like to hear a list PH_Fax_HearList of available documents, enter # now. <1 second of silence> FX004 Thank you for calling, your fax will arrive shortly. PH_Fax_ArriveShortly FX005 I am not able to send your fax at this time. PH_Fax_ArriveShortly FX006 If you need further assistance, enter # now. Thank you and PH_Fax_SayBye good-bye. FX007 I'm sorry, the document you requested is not available at this time. PH_Fax_FaxNotAvailable FX008 I'm sorry... PH_Fax_NumberNotValid FX009 I'm sorry, document... PH_Fax_SorryDocument Prompts and phrase names by prompt number PH_Fax_RequestDoc T A B L E • 2 –53 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt FX010 ...is not available at this time. PH_Fax_NumberIsNotAvailable FX011 You have selected... PH_Fax_YouSelected FX012 You have selected document... PH_Fax_YouSelected FX013 To confirm this selection enter 1, to cancel it enter 2. PH_Fax_YouSelected FX014 Selection canceled. PH_Fax_ConfirmedCancelled FX015 <2 seconds of silence> (Not used in current version.) FX016 You have selected the maximum number of documents allowed. PH_Fax_RequestedMaximum FX017 ...for... PH_Fax_ForNameEnterNumber FX018 ...enter... PH_Fax_ForNameEnterNumber FX019 Please enter the area code and phone number of your fax machine. PH_Fax_EnterFaxNumber FX020 Please enter the complete phone number of your fax machine. PH_Fax_EnterFaxNumber FX021 Your fax will be sent to... PH_Fax_DocWillBeSentTo PH_PTF_YourFaxWillBeSentTo FX022 If this is correct, enter 1; to change it, enter 2. PH_Fax_DocWillBeSentTo PH_Fax_AddressedTo FX023 Is not a valid area code and phone number. PH_Fax_NumberNotValid FX024 Is a toll call which is not permitted. PH_Fax_NumberNotValid FX025 If you would like your extension number to appear on the PH_Fax_LikeExtension cover sheet, enter it now. Otherwise, the cover sheet will remain unaddressed. FX026 Your fax will be addressed to the person at extension... PH_Fax_AddressedTo FX027 Selection confirmed. PH_Fax_ConfirmedCancelled FX028 When you're finished selecting documents, enter star. PH_Fax_RequestDoc FX029 <5 seconds of silence> Okay, I'll fax the documents you've PH_Fax_RequestDoc selected. FX030 Otherwise, I'll list the available documents now. GI001 To help process this call, please enter your complete phone PH_Box_GatherPhoneNumber number. GI002 To help process this call, please enter your account code. PH_Box_GatherAccountNumber GI003 You have entered... PH_Box_YouEntered GI004 To confirm, enter 1; to try again, enter 2. PH_Box_YouEntered GI005 To help process this call, please enter your 10-digit phone (Not used in current version.) number. GI006 To help process this call, please enter your account code. (Not used in current version.) GL001 <Half-second of silence> PH_FaxCk_NoDeliveryOffer PH_SysMgr_ReadNumber GL002 <1 second of silence> PH_Dir_GroupName PH_Dir_EndOfGroup PH_Dir_ToStartHearAgain 54 – T A B L E • 2 Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 PH_Fax_HearList Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt GL003 <3 seconds of silence> PH_Dir_EndPause PH_Fax_ShortHoldPhrase GL004 For Q, enter 7; for Z, enter 9. PH_Dir_PleaseEnterLetters PH_Leave_AskForName PH_Sub_EnterFirst3Letters PH_Sub_DoesNotKnowExtension PH_Sub_ExitOrAskForExt PH_Group_AddMemberbyName PH_Group_DelMemberbyName PH_Group_EnterFirst3Letters PH_Group_ContAddMemberbyName PH_Group_ContDelMemberbyName PH_Net_Lv_AskForNameAtNode PH_Net_Grp_AskForNameAtNode PH_Dir_PleaseSayLetters GL005 Or enter pound pound to select the extension number. PH_Leave_AskForName PH_Group_AddMemberbyName PH_Group_DelMemberbyName PH_Sub_ExitOrAskForExt GL006 Enter 1 for Yes or 2 for No. PH_Sub_WouldYouLikeToChange PH_Sub_WouldYouLikeToDeleteCode PH_Sub_LikeToSetSecurityCode PH_Sub_CanHaveTwoGreetings GL007 On. PH_Dlv_MessageDeliveryIs PH_Dlv_UrgentDeliveryIs PH_Sub_ListingInDirectoryIsNow PH_Sub_TransferToExtensionIs PH_Sub_ScreeningToExtensionIs PH_Sub_HoldingToExtensionIs PH_SysMgr_AnnounceIsOffOrOn GL008 Off. PH_Dlv_MessageDeliveryIs PH_Dlv_UrgentDeliveryIs PH_Sub_ListingInDirectoryIsNow PH_Sub_TransferToExtensionIs PH_Sub_ScreeningToExtensionIs PH_Sub_HoldingToExtensionIs PH_SysMgr_AnnounceIsOffOrOn GL009 Shall I turn it on? PH_Dlv_LeaveTurnOn PH_Sub_ListingInDirectoryIsNow PH_Sub_TransferToExtensionIs PH_Sub_ScreeningToExtensionIs PH_Sub_HoldingToExtensionIs PH_SysMgr_AnnounceIsOffOrOn GL010 Shall I leave it on? PH_Dlv_LeaveTurnOn PH_Sub_ListingInDirectoryIsNow PH_Sub_TransferToExtensionIs PH_Sub_ScreeningToExtensionIs PH_Sub_HoldingToExtensionIs PH_SysMgr_AnnounceIsOffOrOn GL011 The voicemail system is running low on recording space. PH_Sub_LowOnSpace Please delete all unnecessary messages. Prompts and phrase names by prompt number T A B L E • 2 –55 Xen Mail CTI Conversation Guide Prompt text by prompt number Phrase(s) containing prompt GL012 I'm sorry, I can't take a message now, but thanks for calling. PH_Box_SorryCantTakeMessage GL013 I'm sorry, I'm out of message space and can't record any more. PH_Rec_OutOfSpace GL014 I'm sorry, I can't presently access... PH_Chk_CantAccess PH_Leave_SorryCantAccess PH_Sub_CantAccessSetupOptions GL015 I'm sorry, I can't talk to you now; please call back. PH_Box_SorryCantTalkNow GL016 An interruption has occurred. To continue, enter 1. PH_Rec_DialtoneDetected GL017 To exit, enter star. PH_Group_AddMemberbyName PH_Group_DelMemberbyName PH_Group_ToExitEnterStar PH_HvmAdm_EnterExtension PH_Group_AddMemberbyExt PH_Group_DelMemberbyExt PH_Group_ContAddMemberbyName PH_Group_ContDelMemberbyName PH_Group_ContAddMemberbyExt PH_Group_ContDelMemberbyExt PH_Net_Grp_AskForNodeNumber PH_Net_Grp_AskForExtAtNode PH_Net_Grp_AskForNameAtNode PH_SBOwn_LikeToResetBox PH_Sub_EditMsgYesNoMenu PH_Sub_EnterFirst3Letters GL018 Deleted. PH_Group_AddedorDeleted GL019 Enter any digit to continue. PH_Rec_EnterTTToContinue PH_Pause_EnterTT GL020 This option is not available. Please see your system manager if you need more information. PH_Sub_ThisOptionIsNotAvailable PH_Spdl_OptionNotAvailable GL021 <1 millisecond of silence> PH_Leave_Beep PH_Fax_AnnotateFollowup PH_SysMgr_WillRecordItNowBeep GL022 <Tone> (for transfer and record announce) PH_Xfer_Announce GL023 <Half second of silence> PH_Chk_ReviewDelay GL024 Please try again later. PH_Sub_CantAccessSetupOptions Doc. No. 8558 - Release 1.0 June 2004 Prompt 56 – T A B L E • 2 Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt GL025 When you're finished, enter star. PH_Box_PleaseEnterCallback PH_Dlv_EnterStartTime PH_Dlv_EnterStopTime PH_Dlv_EnterActiveDays PH_Sub_StateYourNameAtTheBeep PH_Sub_ChooseACodeWillNotForget PH_Sub_EnterSecurityCode PH_Sub_OneWayPeopleKnow PH_Sub_EnterNewPhoneNumber PH_Spdl_EnterTime PH_Opt_ToHearMessageEnter4 PH_Opt_ToHearMessageNotHeard PH_Opt_ForUrgentEnter4 PH_Group_RecordGroupName PH_Fax_EnterFaxNumber PH_Net_EnterExt PH_Box_GatherPhoneNumber PH_Box_GatherAccountNumber PH_Sub_EnterSecurityCodeNow PH_Sub_WillHaveTwoGreetings PH_Sub_WillHaveSameGreeting PH_Sub_RecordBusyGreeting PH_Sub_RecordPersonalGreeting PH_SysMgr_EnterFaxExtension GL026 Otherwise, I'll send your message now. PH_Opt_ForUrgentEnter4 GL027 Otherwise, just enter star. PH_HvmAdm_EnterToReset GL030 To try again, enter pound. (Not used in current version.) GL031 To reply, enter 1; for no reply, enter 2. (Not used in current version.) GL032 To rerecord, enter pound. PH_Box_FirstEditMenu PH_Box_NextEditMenu PH_Sub_EditMsgYesNoMenu GR001 This person is already a member. PH_Group_ThisPersonIsAMember GR002 Not entered. The group cannot be added without a group name. PH_Group_NotEnteredNeedsName GR003 Not entered. The group number will not be changed. PH_Group_NotEnteredNeedsName GR004 Not recorded. The group cannot be added without a recorded name. PH_Group_TheVoiceNameIs GR005 Not entered. The group cannot be added without a group number. PH_Group_NotEnteredNeedsName GR006 Not entered. The group's spelled name will not be changed. PH_Group_NotEnteredNeedsName GR007 Can others send a message to this group? PH_Group_CanOtherSendToThis GR008 Do you want to change the group number? PH_Group_ChangeNameorNumber GR009 Do you want to change the group's spelled name? PH_Group_ChangeNameorNumber GR010 Do you want to change the group's recorded name? PH_Group_ChangeRecordedName GR011 Do you want to delete this member? PH_Group_ConfirmorDelete GR012 I'm sorry, I cannot presently change this group. PH_Group_SorryCantChangeGroup Prompts and phrase names by prompt number T A B L E • 2 –57 Prompt Prompt text by prompt number Phrase(s) containing prompt GR013 Group number... PH_Group_Number PH_Group_NumberConflicts PH_Group_NameAndOrNumber PH_Group_GroupNumber PH_FaxCk_ArrivedAt PH_Net_GroupNumberAtNode GR014 Added. PH_Grou p_AddedorDeleted PH_Group_MemberAddedOrNot GR015 ...has the following members... PH_Group_HasTheFollowingMembers GR016 Please enter the first three letters of the group's name. PH_Group_EnterFirst3Letters GR017 Please enter the group number. (Not used in current version.) GR018 Please enter the three digits of the group number. (Not used in current version.) GR019 At the tone, state the name of the group. PH_Group_RecordGroupName GR020 Are you sure you want to delete... PH_Group_SureYouWantToDelete GR021 Private group created. Ready to add the first member to this group. PH_Group_Created GR022 Open group created. Ready to add the first member to this PH_Group_Created group. GR023 Open group... PH_Group_OpenLocalNameAndOrNumber GR024 Conflicts with an existing group number. Would you like to choose another group number? PH_Group_NumberConflicts GR025 The following groups exist... PH_Group_TheseExist GR026 The group number is... PH_Group_TheNumberIs GR027 The group's voice name is... PH_Group_TheVoiceNameIs GR028 The numbers corresponding to the first three letters of the PH_Group_TheNumberIs group's name are... GR029 There are no matches to the group number you entered. PH_Group_NoMatches GR030 There are no further matches to the group number you entered. PH_Leave_NoSuchExtensionOrName PH_Group_NoMatches GR031 There are no matches to the three letters you entered. PH_Group_NoMatches PH_Group_NoMoreMatches GR032 There are no groups. PH_Group_ThereAreNoGroups GR033 Would you like to add members to this group? PH_Group_LikeToAddToThisGroup GR034 Would you like to add members to this group list? PH_Group_LikeToAddMembers GR035 Would you like to change the name of this group? PH_Group_LikeToChangeName GR036 This group has no members. PH_Group_NoMembers GR037 There are no matches to that extension number. PH_Group_NoMoreMatches GR038 Would you like to change this? PH_Group_LikeToChangeThis GR039 Would you like to change your groups? PH_Sub_LikeToChangeGroups GR040 Would you like to continue with group maintenance? PH_Group_LikeToContinueMaint GR041 Would you like to create a new group? PH_Group_LikeToCreateNewGroup 58 – T A B L E • 2 Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt GR042 Would you like to delete a group? PH_Group_LikeToDeleteAGroup GR043 Would you like to delete another group? PH_Group_LikeToDeleteAnother GR044 Would you like to delete members from this group? PH_Group_LikeToDeleteFromThis GR045 Would you like to create another group? PH_Group_LikeToAddAnother GR046 Would you like to delete members from this group list? PH_Group_LikeToDeleteMembers GR047 Would you like to edit a group? PH_Group_LikeToEditAGroup GR048 Would you like to list all your groups? PH_Group_LikeToListAllGroups GR049 Would you like to list members of this group? PH_Group_LikeToListMembers GR050 Would you like to edit another group? PH_Group_LikeToEditAnother GR051 Would you like to make any more changes to this group? PH_Group_LikeToChangeMore GR052 Would you like to make changes to another group? (Not used in current version.) GR053 Would you like to record a message for this group now? PH_Group_RecordMessageNow GR054 Would you like to review the list of your groups? PH_Group_ReviewListofGroups GR055 Would you like to review this list? PH_Group_LikeToReviewList GR056 To add a member... PH_Group_AddMemberbyName PH_Group_AddMemberbyExt GR057 To delete a member... PH_Group_DelMemberbyName PH_Group_DelMemberbyExt GR058 To add another member... PH_Group_ContAddMemberbyName PH_Group_ContAddMemberbyExt GR059 To delete another member... PH_Group_ContDelMemberbyName GR060 (Not used in current version.) (Not used in current version.) GR061 Please enter the three digits of the group number. PH_Leave_AskForGroupNumber PH_Group_EnterGroupNumber GR062 Is number... PH_Group_NameAndOrNumber GR063 Open Group number... PH_Group_OpenLocalNameAndOrNumber GR064 A message to this group is still being copied. Continue editing this group? PH_Group_ContinueEditGroup GR065 To add this subscriber, you must turn off dispatch distribution for this group. Groups with dispatch distribution can only have members at the local site. PH_Group_AddTurnOffDispatch GR066 To add this subscriber, you must make this a local access group. However, local access groups cannot be used by remote sites. PH_Group_AddChangeToLocalAccess GR067 Add the subscriber and change the group? PH_Group_AddChangeToLocalAccess PH_Group_AddTurnOffDispatch GR068 Group changed. PH_Group_MemberAddedOrNot GR069 Member not added. PH_Group_MemberAddedOrNot GR070 Can subscribers at other sites send messages to this group? PH_Group_CanRemoteSendToThis GR071 Local access group created. Ready to add the first member PH_Group_Created to this group. Prompts and phrase names by prompt number T A B L E • 2 –59 Prompt Prompt text by prompt number Phrase(s) containing prompt GR072 Local access group... PH_Group_OpenLocalNameAndOrNumber HD001 I'm sorry, all lines are busy. PH_Hold_AllStillBusy HD002 I'm sorry, all lines are still busy. PH_Hold_AllStillBusy HD003 ...is still on the phone... PH_Hold_NameStillBusy HD004 Calls are answered in the order received. PH_Hold_YouAreInLine HD005 If you'd like to hold, enter 1; to leave a message, enter 2. PH_Hold_YouAreInLine PH_Box_OfferReqHold HD006 To continue to hold, enter 1; to leave a message, 2; to try another extension, 3. You must enter a digit to remain connected. PH_Hold_YouAreInLine HD007 I will attempt to put you through; please stay on the line. PH_Hold_AttemptPutYou HD008 While you are holding, you may enter 2 to leave a message, or 3 to try another extension at any time. PH_Hold_HoldOptions HD009 Remember, you may enter 2 to leave a message, or 3 to try PH_Hold_HoldOptions another extension at any time. HD010 You are first in line. PH_Hold_YouAreInLine PH_Fax_YouAreInLine HD011 You are second in line. PH_Hold_YouAreInLine PH_Fax_YouAreInLine HD012 You are third in line. PH_Hold_YouAreInLine PH_Fax_YouAreInLine HD013 You are fourth in line. PH_Hold_YouAreInLine PH_Fax_YouAreInLine HD014 You are fifth in line. PH_Hold_YouAreInLine PH_Fax_YouAreInLine HD015 You are sixth in line. PH_Hold_YouAreInLine PH_Fax_YouAreInLine HD016 You are seventh in line PH_Hold_YouAreInLine PH_Fax_YouAreInLine HD017 You are eighth in line. PH_Hold_YouAreInLine PH_Fax_YouAreInLine HD018 You are ninth in line. PH_Hold_YouAreInLine PH_Fax_YouAreInLine HD019 You are tenth in line. PH_Hold_YouAreInLine PH_Fax_YouAreInLine HD020 There are over 10 calls holding ahead of you. PH_Hold_YouAreInLine PH_Fax_YouAreInLine HD021 And I have too many lines holding already. PH_Hold_TooMany HD022 I'm sorry the line is no longer busy, but now it doesn't answer. PH_Hold_NoLongerBusy HD023 <Hold music 0> PH_Hold_HoldMusic HD024 <Hold music 1> PH_Hold_HoldMusic HD025 <Hold music 2> PH_Hold_HoldMusic 60 – T A B L E • 2 Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt HD026 <Hold music 3> PH_Hold_HoldMusic HD027 <Hold music 4> PH_Hold_HoldMusic HD028 <Hold music 5> PH_Hold_HoldMusic HD029 <Hold music 6> PH_Hold_HoldMusic HD030 <Hold music 7> PH_Hold_HoldMusic HD031 <Hold music 8> PH_Hold_HoldMusic HD032 <Hold music 9> PH_Hold_HoldMusic HD033 If you'd like to hold, please say yes; to leave a message, remain silent. PH_Hold_YouAreInLine HD034 To continue to hold, please say yes; to stop holding, remain silent. PH_Hold_YouAreInLine IN001 To play a message, press the one-touch key. To look PH_OAI_SelectMessage through your message list, press the Next or Previous key. IN002 Press pause to continue pausing or resume to continue playing. MB001 I'm sorry, I did not hear your selection. Please reenter your PH_Box_BadIDorPassword selection now. MB002 I'm sorry, the security code you entered isn't correct. PH_Box_BadIDorPassword MB003 ...is not available right now. PH_Box_IsGone PH_Box_NameIsGone MB004 ...is out today. PH_Box_IsGone PH_Box_NameIsGone MB005 ...is on the phone now. PH_Box_IsGone PH_Box_NameIsGone PH_Hold_NameStillBusy MB006 I'll record your message at the tone. When you are finished, hang up or stay on the line for further options. PH_Box_WillRecordMessageNow MB007 If you need further assistance, enter pound now. Thank you and goodbye. PH_Box_Goodbye MB008 If you'd like to leave a message, I'll record it now. PH_Box_WillRecordMessageNow PH_Box_WillTakeMessageBeep MB009 Please hold on while I try that extension. PH_Xfer_HoldOn MB010 Call for... PH_Xfer_CallForName PH_Xfer_CallForExt MB011 Who may I say is calling? PH_Xfer_WhomIsCalling MB012 Call from... PH_Xfer_CallFrom MB013 Enter 1 to take the call, or enter 2 and I'll take a message. PH_Xfer_Confirm MB014 I'm sorry, maximum recording time was exceeded. PH_Box_FirstEditMenu PH_Box_MaxRecordingTimeExceeded MB015 Box number... PH_Chk_BoxNo PH_Fax_Greet PH_SysMgr_ChangeBoxGreetings Prompts and phrase names by prompt number PH_OAI_PlayPause T A B L E • 2 –61 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt MB016 Thank you, and goodbye. PH_Box_VoiceDetectBoxGoodbye PH_Box_Goodbye MB017 The person you are trying to reach... PH_Box_NameIsGone PH_Hold_NameStillBusy PH_Box_ClientNowAvail PH_Box_ClientWantsYouToHold PH_Box_RoutedByClient PH_Box_RoutedByClientChoices PH_Box_GreetingIntro MB018 Call transferred... PH_Chk_TransferredToFax MB019 Please state who should receive this fax and what it's about. PH_Fax_AnnotatePublic MB020 Please hold on while I try the fax machine. Remember, press the start button when you hear the tone. PH_Xfer_HoldOn MB021 If you'd like to listen to your message enter 2. PH_Box_FirstEditMenu MB022 I'll record your message at the tone. When you are finished, please stay on the line to be transferred to a fax machine. PH_Fax_AnnotateFollowup MB024 Please hold while I page… PH_Box_PleaseWaitForPage MB025 Please pickup... PH_Box_PleasePickup MB026 All page ports are busy now. PH_Box_AllPagePortsBusyNow MB027 ...did not answer the page PH_Box_DidNotAnswerPage MB028 I'm sorry, I cannot page now. PH_Box_CanNotPageNow MB029 Please enter a number where your call can be returned. PH_Box_PleaseEnterCallback MB030 …has been paged PH_Box_HasBeenPaged MB031 Please wait while I transfer you to the pager service. PH_Box_TransferToPagerService MB032 You have a call on… PH_Box_PleasePickUp ME001 To check new messages, enter 4; leave messages, 5; review old messages, 6; setup options, 7. PH_Opt_ToCheckNewMessages PH_SM_Opt_ToCheckNewMessages ME002 To hear new messages, enter 4; leave messages, 5; review PH_Opt_NewMessages old messages, 6; setup options, 7. PH_SM_Opt_NewMessages ME003 There are no new messages. To leave messages, enter 5; review old messages, 6; setup options, 7. ME004 There are no new messages. To hear return receipts, enter PH_Opt_NoNewHearReceipts PH_SM_Opt_NoNewHearReceipts 4; leave messages, 5; review old messages, 6; setup options, 7. ME005 To hear return receipts, enter 4; leave messages, 5; review PH_Opt_HearReceipts old messages, 6; setup options, 7. PH_SM_Opt_HearReceipts ME006 To leave messages, enter 5; review old messages, 6; setup PH_Opt_LeaveMessages options, 7. PH_SM_Opt_LeaveMessages ME007 Message delivery. For your work phone, enter 4; home phone, 5; pager, 6; spare phone, 7. ME008 To change the phone number, enter 4; schedule, 5; delivery PH_Opt_ToChangeThePhoneNumber mode, 6. PH_Opt_ToChangePhoneEtcPlusFax 62 – T A B L E • 2 PH_Opt_MessageDelivery Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 PH_Opt_NoNewLeaveMessages PH_SM_Opt_NoNewLeaveMessages Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt ME009 For greetings, enter 4; groups, 5; transfer or delivery, 6; personal options, 7. PH_Opt_ForGreetingsEnter4 ME010 To hear current greeting, enter 4; switch greeting, 5; edit standard greeting, 6; edit alternate greeting, 7; edit busy greeting, 8. PH_Opt_ToHearCurrentGreeting ME012 For urgent, enter 4; private, 5; return receipt, 6; future delivery, 7. PH_Opt_ForUrgentEnter4 ME013 To hear this message, enter 4; cancel, 5; change special delivery, 6. PH_Opt_ToHearMessageEnter4 ME014 To hear this message, enter 4; cancel, 5; change special delivery, 6; list who has not heard it, 7. PH_Opt_ToHearMessageNotHeard ME015 To change transfer number, enter 4; call screening, 5; call PH_Opt_ToChangeTransferNumber holding, 6. ME016 For transfer options, enter 4; for delivery options, enter 5. PH_Opt_ForTransferOptionsEnter ME017 Main menu. ME018 Remember, for the main menu, enter star; to move back a PH_Sub_HelloOwner menu, enter pound. ME019 To add members, enter 4; delete members, 5; list members, PH_Opt_ToAddMembersEnter4 6; change group name, 7. ME020 To create a group, enter 4; edit a group, 5; list groups, 6; delete a group, 7. PH_Opt_ToCreateAGroupEnter4 ME021 For voice messages, enter 4; fax totals, 5; e-mail, 6. PH_Chk_MessageCategoryMenu ME022 To reply, enter 4; check next, 5; delete, 6; archive, 7; time- PH_Chk_MAM_Subscriber_New stamp, 8; redirect, 9; save as new, 0. ME023 To reply, enter 4; check next, 5; delete, 6; archive, 7; time- PH_Chk_MAM_Subscriber_Old stamp, 8; redirect, 9. ME024 To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; PH_Chk_MAM_Box_New redirect, 9; save as new, 0. ME025 To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; PH_Chk_MAM_Box_Old redirect, 9. ME026 To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; PH_Chk_MAM_FaxMsg_Fax_New deliver fax, 9; save as new, 0. ME027 To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; PH_Chk_MAM_FaxMsg_NoFax_New save as new, 0. ME028 To resend, enter 4, check next, 5; delete, 6; archive, 7; time-stamp, 8; redirect, 9; save as new, 0. ME029 To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; PH_Chk_MAM_VMNet_NotResendable redirect, 9; save as new, 0. ME030 To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; PH_Chk_MAM_FaxMsg_Fax_Old deliver fax, 9. ME031 To check next, enter 5; delete, 6; archive, 7; time-stamp, 8. PH_Chk_MAM_FaxMsg_NoFax_Old ME032 To resend, enter 4; check next, 5; delete, 6; archive, 7; time-stamp, 8; redirect, 9. Prompts and phrase names by prompt number PH_Sub_MainMenu PH_Chk_MAM_VMNet_ResendableNew PH_Chk_MAM_VMNet_ResendableOld PH_Chk_MAM_VMNet_ResendableOld T A B L E • 2 –63 Xen Mail CTI Conversation Guide Prompt text by prompt number ME033 To check next, enter 5; delete, 6; archive, 7; timestamp, 8; PH_Chk_MAM_FaxMsg_FaxNoVoice_New deliver fax, 9; save as new, 0. ME034 To check next, enter 5; delete, 6; archive, 7; timestamp, 8; PH_Chk_MAM_FaxMsg_FaxNoVoice_Old deliver fax, 9. ME035 Repeat message, pound. PH_Chk_MAM_Subscriber_New PH_Chk_MAM_Subscriber_Old PH_Chk_MAM_Box_New PH_Chk_MAM_Box_Old PH_Chk_MAM_FaxMsg_Fax_New PH_Chk_MAM_FaxMsg_NoFax_New PH_Chk_MAM_VMNet_ResendableNew PH_Chk_MAM_VMNet_NotResendable PH_Chk_MAM_FaxMsg_Fax_Old PH_Chk_MAM_FaxMsg_NoFax_Old PH_Chk_MAM_VMNet_ResendableOld NM001 1 (Trailing) SUBPH_NumberTrailing NM002 2 (Trailing) SUBPH_NumberTrailing NM003 3 (Trailing) SUBPH_NumberTrailing NM004 4 (Trailing) SUBPH_NumberTrailing NM005 5 (Trailing) SUBPH_NumberTrailing NM006 6 (Trailing) SUBPH_NumberTrailing NM007 7 (Trailing) SUBPH_NumberTrailing NM008 8 (Trailing) SUBPH_NumberTrailing NM009 9 (Trailing) SUBPH_NumberTrailing NM010 10 (Trailing) SUBPH_NumberTrailing NM011 11 (Trailing) SUBPH_NumberTrailing NM012 12 (Trailing) SUBPH_NumberTrailing NM013 13 (Trailing) SUBPH_NumberTrailing NM014 14 (Trailing) SUBPH_NumberTrailing NM015 15 (Trailing) SUBPH_NumberTrailing NM016 16 (Trailing) SUBPH_NumberTrailing NM017 17 (Trailing) SUBPH_NumberTrailing NM018 18 (Trailing) SUBPH_NumberTrailing NM019 19 (Trailing) SUBPH_NumberTrailing NM020 20 (Trailing) SUBPH_NumberTrailing NM021 21 (Trailing) SUBPH_NumberTrailing NM022 22 (Trailing) SUBPH_NumberTrailing NM023 23 (Trailing) SUBPH_NumberTrailing NM024 24 (Trailing) SUBPH_NumberTrailing NM025 25 (Trailing) SUBPH_NumberTrailing NM026 26 (Trailing) SUBPH_NumberTrailing 64 – T A B L E • 2 Phrase(s) containing prompt Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 Prompt Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt NM027 27 (Trailing) SUBPH_NumberTrailing NM028 28 (Trailing) SUBPH_NumberTrailing NM029 29 (Trailing) SUBPH_NumberTrailing NM030 30 (Trailing) SUBPH_NumberTrailing NM031 31 (Trailing) SUBPH_NumberTrailing NM032 32 (Trailing) SUBPH_NumberTrailing NM033 33 (Trailing) SUBPH_NumberTrailing NM034 34 (Trailing) SUBPH_NumberTrailing NM035 35 (Trailing) SUBPH_NumberTrailing NM036 36 (Trailing) SUBPH_NumberTrailing NM037 37 (Trailing) SUBPH_NumberTrailing NM038 38 (Trailing) SUBPH_NumberTrailing NM039 39 (Trailing) SUBPH_NumberTrailing NM040 40 (Trailing) SUBPH_NumberTrailing NM041 41 (Trailing) SUBPH_NumberTrailing NM042 42 (Trailing) SUBPH_NumberTrailing NM043 43 (Trailing) SUBPH_NumberTrailing SUBPH_NumberString2 NM044 44 (Trailing) SUBPH_NumberTrailing NM045 45 (Trailing) SUBPH_NumberTrailing NM046 46 (Trailing) SUBPH_NumberTrailing NM047 47 (Trailing) SUBPH_NumberTrailing NM048 48 (Trailing) SUBPH_NumberTrailing NM049 49 (Trailing) SUBPH_NumberTrailing NM050 50 (Trailing) SUBPH_NumberTrailing NM051 51 (Trailing) SUBPH_NumberTrailing NM052 52 (Trailing) SUBPH_NumberTrailing NM053 53 (Trailing) SUBPH_NumberTrailing NM054 54 (Trailing) SUBPH_NumberTrailing NM055 55 (Trailing) SUBPH_NumberTrailing NM056 56 (Trailing) SUBPH_NumberTrailing NM057 57 (Trailing) SUBPH_NumberTrailing NM058 58 (Trailing) SUBPH_NumberTrailing NM059 59 (Trailing) SUBPH_NumberTrailing NM060 60 (Trailing) SUBPH_NumberTrailing NM061 61 (Trailing) SUBPH_NumberTrailing NM062 62 (Trailing) SUBPH_NumberTrailing NM063 63 (Trailing) SUBPH_NumberTrailing Prompts and phrase names by prompt number T A B L E • 2 –65 Prompt Prompt text by prompt number Phrase(s) containing prompt NM064 64 (Trailing) SUBPH_NumberTrailing NM065 65 (Trailing) SUBPH_NumberTrailing NM066 66 (Trailing) SUBPH_NumberTrailing NM067 67 (Trailing) SUBPH_NumberTrailing NM068 68 (Trailing) SUBPH_NumberTrailing NM069 69 (Trailing) SUBPH_NumberTrailing NM070 70 (Trailing) SUBPH_NumberTrailing NM071 71 (Trailing) SUBPH_NumberTrailing NM072 72 (Trailing) SUBPH_NumberTrailing NM073 73 (Trailing) SUBPH_NumberTrailing NM074 74 (Trailing) SUBPH_NumberTrailing NM075 75 (Trailing) SUBPH_NumberTrailing NM076 76 (Trailing) SUBPH_NumberTrailing NM077 77 (Trailing) SUBPH_NumberTrailing NM078 78 (Trailing) SUBPH_NumberTrailing NM079 79 (Trailing) SUBPH_NumberTrailing NM080 80 (Trailing) SUBPH_NumberTrailing NM081 81 (Trailing) SUBPH_NumberTrailing NM082 82 (Trailing) SUBPH_NumberTrailing NM083 83 (Trailing) SUBPH_NumberTrailing NM084 84 (Trailing) SUBPH_NumberTrailing NM085 85 (Trailing) SUBPH_NumberTrailing NM086 86 (Trailing) SUBPH_NumberTrailing NM087 87 (Trailing) SUBPH_NumberTrailing NM088 88 (Trailing) SUBPH_NumberTrailing NM089 89 (Trailing) SUBPH_NumberTrailing NM090 90 (Trailing) SUBPH_NumberTrailing NM091 91 (Trailing) SUBPH_NumberTrailing NM092 92 (Trailing) SUBPH_NumberTrailing NM093 93 (Trailing) SUBPH_NumberTrailing NM094 94 (Trailing) SUBPH_NumberTrailing NM095 95 (Trailing) SUBPH_NumberTrailing NM096 96 (Trailing) SUBPH_NumberTrailing NM097 97 (Trailing) SUBPH_NumberTrailing NM098 98 (Trailing) SUBPH_NumberTrailing NM099 99 (Trailing) SUBPH_NumberTrailing NM101 1 (Leading) SUBPH_NumberLeading 66 – T A B L E • 2 Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt NM102 2 (Leading) SUBPH_NumberLeading NM103 3 (Leading) SUBPH_NumberLeading NM104 4 (Leading) SUBPH_NumberLeading NM105 5 (Leading) SUBPH_NumberLeading NM106 6 (Leading) SUBPH_NumberLeading NM107 7 (Leading) SUBPH_NumberLeading NM108 8 (Leading) SUBPH_NumberLeading NM109 9 (Leading) SUBPH_NumberLeading NM110 10 (Leading) SUBPH_NumberLeading NM111 11 (Leading) SUBPH_NumberLeading NM112 12 (Leading) SUBPH_NumberLeading NM113 0 (Leading) SUBPH_NumberLeading NM114 0 (Trailing) SUBPH_NumberTrailing NM115 Oh (Leading 0) SUBPH_Time NM116 <Pause> SUBPH_NumberString NT001 Please enter the extension number of the person you would PH_Net_EnterExt like to leave a message for. NT002 The extension you entered is... PH_Net_TheExtensionIs NT003 Is this correct? PH_Net_IsCorrect PH_Spr_DidNotHearYou PH_Spdl_MarkedUrgentYN PH_Box_NextEditMenu PH_Box_FirstEditMenu NT004 Remote site... PH_Chk_Receipt PH_Chk_ReceivedAt PH_Chk_RecordedAt PH_Chk_LastMemberAt PH_Net_RemoteNode PH_Net_SubscriberAtNode PH_Net_GroupNumberAtNode PH_Net_Lv_AskForNameAtNode PH_Net_Lv_AskForExtOrGrpAtNode PH_Net_Lv_AMIS_AskForExtAtNode PH_Net_Lv_AMIS_ExtNeededAtNode PH_Net_Lv_AskForGrpAtNode PH_Net_Grp_AskForExtAtNode PH_Net_Grp_AskForNameAtNode PH_GAEN_NetNodeOut NT005 (Not used in current version.) (Not used in current version.) NT006 To disconnect, enter 1. PH_Net_OneToDisconnect NT007 Your message to... PH_Chk_YourMessageTo NT008 ...has been returned because... (Not used in current version.) NT009 The target extension number does not exist. PH_Net_BadExt Prompts and phrase names by prompt number T A B L E • 2 –67 Prompt Prompt text by prompt number Phrase(s) containing prompt NT010 The message is too long. PH_Net_TooLong NT011 The target message box is full. PH_Net_BoxFull NT012 The target message box is closed. PH_Net_BoxClosed NT013 That remote site is out of service. PH_Net_NodeOutOfService NT014 The voicemail system is not currently dialling to... PH_Net_NotDialling NT015 That remote site is not active. PH_Leave_NodeisOutofService NT016 Would you like to resend the message? PH_Net_LikeToResend NT017 This message has been returned because... PH_Chk_FirstNextMessageReturned NT018 The first message has been returned because... PH_Chk_FirstNextMessageReturned NT019 The next message has been returned because... PH_Chk_FirstNextMessageReturned NT020 OK, I'll resend your message. PH_Net_ResendMessage NT021 ...was transmitted. PH_Chk_NetReceipt NT022 Please enter the three digits of the group or remote site number. PH_Net_Lv_AskForGrpOrNodeNum NT023 When you are finished, enter star. PH_Net_Lv_AMIS_AskForExtAtNode NT024 I'm sorry. Subscribers at... PH_Net_Lv_AMIS_ExtNeededAtNode NT025 ...must be specified by extension. PH_Net_Lv_AMIS_ExtNeededAtNode NT026 ...for groups and remote sites. PH_Leave_AskForExtOr PH_Net_Lv_AskForExtOrGrpOrNode NT027 Or enter... PH_Net_Lv_AskForExtOrGrpAtNode NT028 There are no further matches to the group or remote site number you entered. PH_Net_NoSuchExtensionOrName NT029 at... PH_Chk_Receipt PH_Chk_ReceivedAt PH_Chk_RecordedAt PH_Chk_LastMemberAt PH_Net_SubscriberAtNode PH_Net_GroupNumberAtNode NT030 Please enter the first three letters of the person's last name PH_Net_Lv_AskForNameAtNode at... PH_Net_Grp_AskForNameAtNode NT031 Please enter the extension number at... PH_Net_Lv_AskForExtOrGrpAtNode PH_Net_Lv_AMIS_AskForExtAtNode PH_Net_Grp_AskForExtAtNode NT032 Please enter the three digits of the group number at... PH_Net_Lv_AskForGrpAtNode NT033 ...for remote sites. PH_Group_AddMemberbyExt PH_Group_DelMemberbyExt PH_Group_ContAddMemberbyExt PH_Group_ContDelMemberbyExt NT034 Please enter the three digits of the remote site number. PH_Net_Grp_AskForNodeNumber NT035 Or enter pound pound to select by extension number at... PH_Net_Lv_AskForNameAtNode PH_Net_Grp_AskForNameAtNode NT036 For groups at... PH_Net_Lv_AskForExtOrGrpAtNode 68 – T A B L E • 2 Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt NT037 Or enter # # to spell the person's name at... PH_Net_Lv_AskForExtOrGrpAtNode PH_Net_Grp_AskForExtAtNode NT038 ...transmitted... PH_Chk_RecordedAt NT039 The message you sent to... PH_Net_Chk_PerMsgXmitReceipt SC001 At the tone... PH_Spr_SayExtension PH_Spr_InvalidExtension PH_Spr_DidNotRecRepeat SC002 Please say the extension number of the person you are trying to reach. PH_Spr_SayExtension SC003 ...is not valid. PH_Spr_InvalidExtension SC004 Please say the extension number again. PH_Spr_InvalidExtension SC005 PH_Spr_CouldNotRecognize I'm sorry, I cannot understand your voice. Use your telephone to enter the extension number now, otherwise I will transfer you to the operator. SC006 I'm sorry, I did not hear you. PH_Spr_DidNotRecRepeat SC007 Please repeat the extension number. PH_Spr_DidNotRecRepeat SC008 I'm sorry, I did not hear you. Would you like to be transfered to the operator? PH_Spr_DidNotRecGotoOperator SC009 Would you like to be transfered to the operator? PH_Spr_GotoOperator SC010 Would you like to try another name? PH_Spr_TryAnotherName SC011 I'm sorry, this feature has not been implemented. PH_Spr_NotImplemented SC012 Is this correct? PH_Spr_IsThisCorrect SC013 I'm sorry... PH_Spr_InvalidExtension SC014 Thank you. Would you like to edit this message? PH_Box_LikeToEdit SC015 Please say the command "add to," "listen," or "rerecord. "(Not used in current version.) SC016 Please select your type of edit by saying the command "add to," "listen," or "rerecord. "PH_Box_FirstEditMenu PH_Box_NextEditMenu SC017 Please say the command "extension," "operator," or "directory. "PH_Spr_OpenLineHelp SC018 Or, at the tone, please say the first few letters of the person's last name. PH_Dir_PleaseSayLetters SC019 Or please say the first few letters of the person's last name. PH_Dir_PleaseSayLetters SC020 Would you like to listen, rerecord or send this message? PH_Box_FirstEditMenu SD001 This message has no special delivery. PH_Spdl_NoSpecialDelivery SD002 Send it this way? PH_Spdl_SendThisWay SD003 To send it this way, enter 1. PH_Spdl_ToSendThisWay SD004 Would you like special delivery for this message? PH_Sub_LikeSpecialDeliveryRedir PH_Spdl_LikeSpecialDelivery SD005 Would you like special delivery for this reply? PH_Spdl_LikeSpecialDeliveryRep SD006 Would you like to change special delivery for this message? PH_Spdl_LikeToChangeSpecial Prompts and phrase names by prompt number T A B L E • 2 –69 Prompt Prompt text by prompt number Phrase(s) containing prompt SD007 Marked as private. PH_Spdl_MarkedPrivateSK SD008 Marked as private. Keep it private? PH_Spdl_MarkedPrivateSK PH_Spdl_MarkedPrivateYN SD009 Mark it private? PH_Spdl_MarkedPrivateYN SD010 Not private. PH_Spdl_MarkedPrivateSK SD011 This message cannot be redirected. PH_Spdl_NoRedirect SD012 Marked for return receipt. PH_Spdl_MarkedReceiptSK SD013 Marked for return receipt. Keep return receipt? PH_Spdl_MarkedReceiptSK PH_Spdl_MarkedReceiptYN SD014 Mark for return receipt? PH_Spdl_MarkedReceiptYN SD015 No receipt. PH_Spdl_MarkedReceiptSK SD016 With return receipt requested. PH_Spdl_WithReceipt SD017 Marked as urgent. PH_Spdl_MarkedUrgentSK SD018 Marked as urgent. Keep it urgent? PH_Spdl_MarkedUrgentSK SD019 Mark it urgent? PH_Spdl_MarkedUrgentYN SD020 Not urgent. PH_Spdl_MarkedUrgentSK SD021 For urgent delivery, enter 9. PH_Box_FirstEditMenu SD022 Urgent. PH_Chk_XUrgent SD023 If this is an urgent message, enter 9. PH_Box_IfThisisUrgent SD024 This urgent message... PH_Spdl_UrgentPrivateMessage SD025 This private message... PH_Spdl_UrgentPrivateMessage SD026 This urgent private message... PH_Spdl_UrgentPrivateMessage SD027 Prerecorded... PH_Chk_PrerecordedAt SD028 Mark for future delivery? PH_Spdl_MarkFuture SD029 Would you like to change to immediate delivery? PH_Spdl_ChangeToImmediate SD030 Would you like to keep that? PH_Spdl_KeepFuture SD031 Marked for delivery... PH_Spdl_MarkedForDelivery SL001 How nice to hear from you. PH_Gst_HowNiceToHear SL002 Remember, 1 for Yes and 2 for No. PH_Sub_HelloOwner SL003 ...got your last message... PH_Chk_Receipt SL004 ...and left a message. (Not used in current version.) SL005 ...but left no reply. PH_Chk_ButLeftNoReply SL006 ...left a message. PH_Chk_MsgLeft SL007 ...hasn't heard your last message yet. PH_Leave_HasntHeardLast SL008 Your message box has a message. PH_Chk_YourMessageBox SL009 The message is... PH_Chk_FirstNextMessageIs PH_Chk_TheMessageIs PH_Chk_MessageForGroup SL010 There's also this message. PH_Chk_AlsoThisMessage 70 – T A B L E • 2 Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt SL011 This is a message for... PH_Chk_FirstNextMessageFor PH_Chk_MessageForGroup PH_Chk_ThisIsAMessageFor SL012 If you'd like to leave a message, I'll record it now. PH_Leave_LikeToLeave SL013 Please enter your personal security code. PH_Sub_EnterPersonalCode SL014 Would you like me to archive this? PH_Chk_LikeToArchive SL015 For no reply, enter 2. Otherwise, I'll record your message now. PH_Chk_ForNoReply SL016 There are no further messages. PH_Chk_YouStillHaveNew PH_Chk_YouStillHaveUrgent PH_Chk_NoFurther SL017 This is the voicemail system calling with a message for... PH_Box_HelloIHaveACallFor SL018 Recorded... PH_Chk_RecordedAt SL019 For... PH_FaxCk_ArrivedAt SL020 Would you like to review or redirect old messages? (Not used in current version.) SL021 Has an old message to review. PH_Chk_MsgHas SL022 Would you like to redirect this? PH_Chk_LikeToRedirect SL023 Would you like to record an introduction? PH_Leave_LikeRecordIntroduction SL024 I'll copy the message now. PH_Leave_WillCopyMessageNow SL025 This message cannot be redirected. (Not used in current version.) SL026 The next message is... PH_Chk_FirstNextMessageIs SL027 Would you like to redirect this message to anyone else? PH_Leave_LikeToRedirect SL028 Message saved as new. PH_Chk_SavedAsNew SL029 Thank you. If you'd like to add to your message, enter 1; to PH_Box_FirstEditMenu listen to it, 2. PH_Box_NextEditMenu SL030 Listen to the rest? PH_Chk_ListenToRest PH_Leave_ListentotheRest SL031 Has a message for you. PH_Chk_MsgHas SL032 There are no new messages. PH_Chk_YouHaveNew PH_Chk_YouHaveUrgent SL033 There are no old messages to review. PH_Chk_YouHaveReview SL034 You have one old message to review. PH_Chk_YouHaveReview SL035 You have one new message. (Not used in current version.) SL036 One new message. (Not used in current version.) SL037 You still have one new message. PH_Chk_YouStillHaveNew SL038 You still have... PH_Chk_YouStillHaveNew PH_Chk_YouStillHaveUrgent PH_FaxCk_YouStillHaveFaxes Prompts and phrase names by prompt number T A B L E • 2 –71 Prompt Prompt text by prompt number Phrase(s) containing prompt SL039 You have... PH_Chk_YouHaveNew PH_Chk_YouHaveUrgent PH_Chk_YouHaveReview PH_Chk_GuestHasSavedMsgs PH_FaxCk_YouHaveFaxes SL040 New messages. PH_Chk_YouHaveNew PH_Chk_YouStillHaveNew PH_Chk_MsgHasntGot PH_Chk_MsgHas PH_Chk_MsgGotAll PH_Chk_MsgLeft SL041 Messages to review. PH_Chk_YouHaveReview PH_Chk_MsgHas SL042 ...from... PH_Chk_RecordedAt PH_Chk_From PH_FaxCk_ArrivedAt SL043 The first message is for... PH_Chk_FirstNextMessageFor SL044 The next message is for... PH_Chk_FirstNextMessageFor SL045 Playback paused. PH_Pause_PlaybackPaused SL046 To continue playing, enter 8. PH_Pause_PauseToPlay SL047 ...left... PH_Chk_LeftX SL048 Would you like to hear it? PH_Chk_WouldLikeToHear PH_Chk_LikeToHearIt SL049 Would you like to hear them? PH_Chk_WouldLikeToHear SL050 Would you like to check it? PH_Chk_WouldLikeToCheck SL051 Would you like to check them? PH_Chk_WouldLikeToCheck SL052 ...has... PH_Chk_MsgHas SL053 Your message box... PH_Box_YourMessageBox PH_Chk_YourMessageBox SL054 The first message is... PH_Chk_FirstNextMessageIs SL055 End of urgent messages. PH_Chk_EndOfUrgent SL056 For your return receipts, enter 1. PH_Chk_ForReceipts SL057 ...got all your messages and left... PH_Chk_MsgGotAll SL058 ...got all your messages and left a message. PH_Chk_MsgGotAll PH_Chk_GotAndLeft SL059 ...got all your messages and left an urgent message. PH_Chk_MsgGotAll PH_Chk_GotAndLeft SL060 ...got the message you sent... PH_Chk_PerMessageReceipt SL061 ...got your last message. (Not used in current version.) SL062 ...got your last message to... PH_Chk_GotYourMessageTo SL063 ...has not heard this message. PH_Leave_PersonHasNotHeardMsg SL064 ...hasn't heard your last message but left... PH_Chk_MsgHasntGot 72 – T A B L E • 2 Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt SL065 ...hasn't heard your last message but left a message. PH_Chk_MsgHasntGot SL066 ...hasn't heard your last message but left an urgent message. PH_Chk_MsgHasntGot SL067 ...received... PH_Chk_ReceivedAt SL068 You still have one urgent message. PH_Chk_YouStillHaveUrgent SL069 ...has an urgent message for you. PH_Chk_MsgHas SL070 ...left an urgent message for you. PH_Chk_MsgLeft SL071 Your message box has an urgent message. PH_Chk_YourMessageBox SL072 You have one urgent message. PH_Chk_YouHaveUrgent SL073 ...urgent messages. PH_Chk_YouHaveUrgent PH_Chk_YouStillHaveUrgent PH_Chk_MsgHasntGot PH_Chk_MsgHas PH_Chk_MsgGotAll PH_Chk_MsgLeft SL074 I'm sorry I can't access this message right now. PH_Leave_CantAccessMessage SL075 I'm sorry I can't access the next message right now. PH_Leave_CantAccessMessage SL076 Continue reviewing this message? PH_Chk_ContinueReviewingThis SL077 Guest number... PH_Gst_GuestNumber SL078 1 new message. SUBPH_1-10NewMessages SL079 2 new messages. SUBPH_1-10NewMessages SL080 3 new messages. SUBPH_1-10NewMessages SL081 4 new messages. SUBPH_1-10NewMessages SL082 5 new messages. SUBPH_1-10NewMessages SL083 6 new messages. SUBPH_1-10NewMessages SL084 7 new messages. SUBPH_1-10NewMessages SL085 8 new messages. SUBPH_1-10NewMessages SL086 9 new messages. SUBPH_1-10NewMessages SL087 10 new messages. SUBPH_1-10NewMessages SL088 1 urgent. PH_Chk_XUrgent SL089 2 urgent. PH_Chk_XUrgent SL090 3 urgent. PH_Chk_XUrgent SL091 4 urgent. PH_Chk_XUrgent SL092 5 urgent. PH_Chk_XUrgent SL093 You have 1 new message... SUBPH_YouHave1-10NewMessages SL094 You have 2 new messages... SUBPH_YouHave1-10NewMessages SL095 You have 3 new messages... SUBPH_YouHave1-10NewMessages SL096 You have 4 new messages... SUBPH_YouHave1-10NewMessages SL097 You have 5 new messages... SUBPH_YouHave1-10NewMessages Prompts and phrase names by prompt number T A B L E • 2 –73 Prompt Prompt text by prompt number Phrase(s) containing prompt SL098 You have 6 new messages... SUBPH_YouHave1-10NewMessages SL099 You have 7 new messages... SUBPH_YouHave1-10NewMessages SL100 You have 8 new messages... SUBPH_YouHave1-10NewMessages SL101 You have 9 new messages... SUBPH_YouHave1-10NewMessages SL102 You have 10 new messages... SUBPH_YouHave1-10NewMessages SL103 Would you like message options? PH_Sub_Ask_MessageOptions SL104 Edit this message? PH_Sub_Ask_EditMsg SL105 Send this to anyone else? PH_Sub_Ask_SendToAnyoneElse SL106 To edit, enter 4; change special delivery, 5; address to others, 6. PH_Sub_MsgHandlingMenu SL107 To add enter 1, listen, 2. PH_Sub_EditMsgYesNoMenu SL108 To add, enter 4; listen, 5; rerecord, 6. PH_Sub_EditMsgMenuMenu SL109 To exit, enter star. PH_Sub_ExitOrAskForName PH_Sub_ExitOrAskForExt SL110 Enter the first three letters of the person's last name. (Last PH_Sub_ExitOrAskForName name directory) ? Enter the first three letters of the person's person name. (First name directory) SL111 Enter the extension or... PH_Sub_ExitOrAskForExt SL112 Enter the extension number. PH_Sub_ExitOrAskForExt SL113 ...by... PH_Chk_By SL114 Message deleted. PH_Chk_MessageDeleted SL115 Message archived. PH_Chk_MessageArchived SL116 I'm sorry. You cannot reply to this message. PH_Chk_SorryCannotReply SL117 Your message has been sent again. PH_Chk_MessageSentAgain SL118 Edit this introduction? PH_Sub_Ask_EditIntro SL119 I'm sorry. There is no previously recorded introduction to PH_Sub_NoIntroToListenTo listen to. SL120 I'm sorry. There is no previously recorded message to listen to. PH_Sub_NoMsgToListenTo SL121 To edit, enter 4; change special delivery, 5. PH_Sub_MsgHandlingRedirectMenu SL122 ...in your message box. PH_Chk_InYourMessageBox SL123 Your reply has been sent. PH_Chk_YourReplyHasBeenSent SL124 You have 1 saved message. SUBPH_YouHave1-10SavedMessages SL125 You have 2 saved messages. SUBPH_YouHave1-10SavedMessages SL126 You have 3 saved messages. SUBPH_YouHave1-10SavedMessages SL127 You have 4 saved messages. SUBPH_YouHave1-10SavedMessages SL128 You have 5 saved messages. SUBPH_YouHave1-10SavedMessages SL129 You have 6 saved messages. SUBPH_YouHave1-10SavedMessages SL130 You have 7 saved messages. SUBPH_YouHave1-10SavedMessages 74 – T A B L E • 2 Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt SL131 You have 8 saved messages. SUBPH_YouHave1-10SavedMessages SL132 You have 9 saved messages. SUBPH_YouHave1-10SavedMessages SL133 You have 10 saved messages. SUBPH_YouHave1-10SavedMessages SL134 Saved messages. PH_Chk_GuestHasSavedMsgs SL135 ...finishing editing, star. PH_Sub_EditMsgMenuMenu SL136 ...send message, star. PH_Sub_MsgHandlingMenu SL137 There are no new voice messages. PH_Chk_NoNewVoice SL138 There are no new voice or fax messages. PH_Chk_NoNewVoiceOrFax SM001 To reset a personal message box, enter 1. PH_SBOwn_LikeToResetBox SM002 Please enter the box number to reset. PH_SBOwn_EnterBoxToReset SM003 Would you like to set a security code? PH_SBOwn_LikeToSetSecurityCode SM004 Would you like to record a voice name? PH_SBOwn_LikeToRecordVoiceName SM005 Would you like to record a personal greeting? PH_SBOwn_LikeToRecordGreeting SP001 Would you like to access your setup options? PH_Sub_LikeToAccessSetup SP002 If you'd like to try an extension, you may do so now. See you later. PH_Sub_SeeYouLater PH_Fax_SayBye SP003 Would you like to do anything else? PH_Sub_LikeToDoAnythingElse SP004 There are no further matches to the three letters you entered. PH_Net_NoSuchExtensionOrName PH_Leave_NoSuchExtensionOrName PH_Group_NoMatches PH_Group_NoMoreMatches PH_Dir_NoMoreMatches SP005 Would you like to delete it? (Not used in current version.) SP006 Would you like to change your greetings? PH_Sub_LikeToChangeGreetings SP007 There is no current greeting. (Not used in current version.) SP008 Your current greeting is... PH_Sub_YourGreetingIs SP009 The current phone number is... PH_Sub_TheCurrentPhoneNumberIs SP010 Would you like to change the current phone number? PH_Sub_LikeToChangePhoneNumber SP011 (Not used in current version.) (Not used in current version.) SP012 Enter the digits of the new phone number. PH_Sub_EnterNewPhoneNumber SP013 The new phone number is... PH_Sub_TheNewPhoneNumberIs SP014 Would you like to change it? PH_Dlv_LikeToChange PH_Sub_WouldYouLikeToChange PH_Sub_TXWouldYouLikeToSwitch PH_Sub_LikeToChangePhoneNumber SP015 Would you like to change your delivery options? PH_Sub_LikeToChangeDelivery SP016 Would you like to change your personal options? PH_Sub_LikeToChangeOptions SP017 No security code has been set. PH_Sub_NoSecurityCodeHasBeenSet SP018 Would you like to set your security code? PH_Sub_LikeToSetSecurityCode PH_Sub_SetSecurityCode Prompts and phrase names by prompt number T A B L E • 2 –75 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt SP019 Please enter your new security code. PH_Sub_EnterSecurityCode SP020 Choose a code that you will not forget. The code should be PH_Sub_ChooseACodeWillNotForget 3 to 10 digits. SP021 (Not used in current version.) (Not used in current version.) SP022 Would you like to delete your security code? PH_Sub_WouldYouLikeToDeleteCode SP023 Your security code has been deleted. PH_Sub_SecurityCodeDeleted SP024 Your security code has not been changed. PH_Sub_SorryCodesDidNotMatch SP025 Please reenter your new security code to confirm it. PH_Sub_EnterSecurityCode SP026 I'm sorry, the two security codes you entered don't match. PH_Sub_SorryCodesDidNotMatch SP027 Your new security code has now been activated. SP028 Not recorded. Please note that it is best to have a recorded PH_Sub_YourNewNameIs name. SP029 Okay, state your name now. Please state only your name. (Not used in current version.) SP030 Your new name is... PH_Sub_YourNewNameIs SP031 Extension... PH_Chk_Extension PH_Xfer_CallForExt SP032 Urgent message delivery is currently... PH_Dlv_UrgentDeliveryIs SP033 I'm switching to your alternate greeting which currently is... PH_Sub_SwitchingToGreeting SP034 I'm switching to your standard greeting which currently is... PH_Sub_SwitchingToGreeting SP035 Would you like to make this greeting active? PH_Sub_MakeThisCurrentGreeting SP036 Would you like to rerecord your alternate greeting? PH_Sub_WouldYouLikeToRerecord SP037 Would you like to rerecord your standard greeting? PH_Sub_WouldYouLikeToRerecord SP038 Would you like to switch to your alternate greeting? PH_Sub_WouldYouLikeToSwitch SP039 Would you like to switch to your standard greeting? PH_Sub_WouldYouLikeToSwitch SP040 Your alternate greeting is... PH_Sub_YourGreetingIs SP041 Your standard greeting is... PH_Sub_YourGreetingIs SP042 Not entered. Please note that you should enter a spelled name. PH_Sub_NumbersToLastName SP043 Enter the first three letters of your last name. (Last name directory) PH_Sub_EnterFirst3Letters PH_Sub_SecurityCodeNowActive SP044 Okay, state your name at the tone. SP045 The numbers corresponding to the first three letters of your PH_Sub_NumbersToLastName last name are... (Last name directory) ? The numbers corresponding to the first three letters of your first name are... (First name directory) SP046 Would you like to change your transfer or delivery options? 76 – T A B L E • 2 PH_Sub_StateYourNameAtTheBeep PH_Sub_LikeToChangeTransorDlv Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 Enter the first three letters of your first name. (First name directory) Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt SP047 Would you like to change them? PH_Sub_WouldYouLikeToChange SP048 Would you like to change your directory listing status? PH_Sub_LikeToChangeDirStatus SP049 Transfer and delivery options complete. Would you like to PH_Sub_TransDlvOptionsComplete review them? SP050 Would you like to change your recorded name? PH_Sub_LikeToChangeRecordName SP051 Would you like to change your spelled name? PH_Sub_LikeToChangeSpelledName SP052 Your listing in the directory is now... PH_Sub_ListingInDirectoryIsNow SP053 Your recorded name is currently... PH_Sub_YourRecordedNameIs SP054 Would you like to switch to your alternate greeting? (Not used in current version.) SP055 Transfer options complete. Would you like to review them? PH_Sub_TransferOptionsComplete SP056 Personal options complete. Would you like to review them? PH_Sub_PersonalOptionsComplete SP057 Setup options complete. Would you like to review them? PH_Sub_SetupOptionsComplete SP058 Call holding to your extension is... PH_Sub_HoldingToExtensionIs PH_Sub_HoldingIsNotSupported SP059 Call screening to your extension is... PH_Sub_ScreeningToExtensionIs PH_Sub_ScreeningIsNotSupported SP060 Call transfer to your extension is currently... PH_Sub_TransferToExtensionIs SP061 Not supported by your phone's transfer setting. Please see PH_Sub_ScreeningIsNotSupported your system manager if you need more information. PH_Sub_HoldingIsNotSupported SP062 Would you like to change call transfer? PH_Sub_LikeToChangeTransfer SP063 Not recorded. PH_Sub_YourRecordedNameIs PH_Leave_NotRecorded SP064 Would you like to rerecord the standard day greeting? PH_Sub_TXWouldYouLikeToRerecord SP065 Would you like to rerecord the standard night greeting? PH_Sub_TXWouldYouLikeToRerecord SP066 Would you like to switch to the standard day and night greeting? PH_Sub_TXWouldYouLikeToSwitch SP067 The standard day greeting is... PH_Sub_YourGreetingIs SP068 The standard night greeting is... PH_Sub_YourGreetingIs SP069 The alternate greeting is... PH_Sub_YourGreetingIs SP070 Would you like to try again? PH_Dlv_LikeToTryAgain PH_Spdl_NotRecognizeDate PH_Group_NoMatches SP071 This greeting is currently in use. Would you like to try again? PH_Leave_GreetingInUse SP072 Okay, I'll record your greeting now. PH_Sub_RecordYourGreeting SP073 Would you like to rerecord the alternate greeting? PH_Sub_TXWouldYouLikeToRerecord SP074 Would you like to switch to the alternate greeting? PH_Sub_TXWouldYouLikeToSwitch SP075 The current greeting is... PH_SBOwn_TheCurrentGreetingIs Prompts and phrase names by prompt number T A B L E • 2 –77 Prompt Prompt text by prompt number Phrase(s) containing prompt SP076 There are no further matches to the three digits you entered. (Not used in current version.) SP077 I'm sorry. Your security code should be 3 to 10 digits. PH_Sub_ShouldBeThreeToTen SP078 Please enter your security code now. PH_Sub_ChooseACodeWillNotForget PH_Sub_EnterSecurityCodeNow SP079 Setup options. PH_Sub_CantAccessSetupOptions SP080 Your busy greeting is... PH_Sub_YourGreetingIs SP081 Would you like to rerecord your busy greeting? PH_Sub_WouldYouLikeToRerecord SP082 (Not used in current version.) (Not used in current version.) SP083 (Not used in current version.) (Not used in current version.) SP084 To delete your security code, just wait and I'll delete it. PH_Sub_EnterSecurityCode SP085 To delete your security code, enter star now. PH_Sub_EnterSecurityCode SP086 To insert 1 second pauses, enter pound. PH_Sub_EnterNewPhoneNumber SP087 Forward all calls to voicemail is currently... PH_Sub_ForwardAllCallsIs SP088 Do not disturb is currently... PH_Sub_DoNotDisturbIs SP089 Calls are currently forwarded to... PH_Sub_CallsForwardedTo SP090 Shall I forward all calls to voicemail? PH_Sub_CallsForwardedTo SR001 Would you like to leave any messages? PH_Leave_LikeToLeaveAny SR002 Would you like to leave this group an additional message? PH_Leave_LikeLeaveGroupAnother SR003 Please enter the first three letters of the person's last name. PH_Leave_AskForName (Last name directory) ? Please enter the first three letters PH_Group_AddMemberbyName PH_Group_DelMemberbyName of the person's first name. (First name directory) PH_Group_ContAddMemberbyName PH_Group_ContDelMemberbyName SR004 You have a message from this person. PH_Chk_MessageHaventHeard SR005 This person hasn't heard your last message, which is... (Not used in current version.) SR006 Would you like to cancel this message? PH_Leave_WouldYouLiketoCancel SR007 Would you like to leave this person an additional message? PH_Leave_LikeLeavePersonAnother SR008 Okay, I'll record your message now. PH_Leave_WillRecordMessageNow SR009 Would you like to leave another message? PH_Leave_LikeToLeaveAnother SR010 Please enter your personal ID now to receive the message. PH_Box_HelloIHaveACallFor SR011 Enter 1 to leave a personal message for... PH_Leave_Enter1toLeaveMessage SR012 Please enter the extension number. PH_Leave_AskForExt PH_Leave_AskForExtOr PH_Group_AddMemberbyExt PH_Group_DelMemberbyExt PH_Group_ContAddMemberbyExt PH_Group_ContDelMemberbyExt PH_Net_Lv_AskForExtOrGrpOrNode SR013 I'm sorry, there is no such extension number. PH_Leave_NoSuchExtensionOrName PH_Group_NoMoreMatches PH_Net_NoSuchExtensionOrName 78 – T A B L E • 2 Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt SR014 Recording paused. PH_Rec_RecordingPaused SR015 Thank you. Your message has been sent. PH_Box_ThankYou SR016 To continue recording, enter 8. PH_Rec_RecordingPaused PH_Rec_EnterPauseToContinue SR017 Canceled. PH_Chk_Canceled SR018 To record, enter 2. PH_Pause_2ToRecord SR019 Thank you. Your urgent message has been sent. PH_Box_ThankYou SR020 Otherwise, I'll make sure your message is delivered. PH_Box_FirstEditMenu SR021 ...will be sent... PH_Spdl_WillBeSent SR022 Message saved. PH_Leave_MessageSaved SR023 ...sent... PH_Chk_SentAt SR024 List who has not heard this message? PH_Leave_ShouldListNotHeardMsg SR025 ...people have not heard this message. PH_Leave_NumberHaveNotHeard SR026 The last member heard it... PH_Chk_LastMemberAt SR027 To exit the list, enter a digit at any time. PH_Leave_ToExitListEnterStar SR028 This message... PH_Spdl_UrgentPrivateMessage SR029 This person hasn't heard your last message. PH_Leave_PersonHasNotHeardLast SR030 To confirm cancellation, enter 1. PH_Leave_ToConfirmCancel SR031 Some group members haven't heard your last message. PH_Leave_GroupMessageNotHeard SR032 Your last message has not been heard. PH_Leave_GroupMessageNotHeard SR033 Would you like to review it? PH_Leave_GroupMessageNotHeard PH_Leave_PersonHasNotHeardLast PH_Leave_LikeToReviewGroupMessage SR034 Would you like to continue reviewing this message? (Not used in current version.) SR035 ...was transmitted... (Not used in current version.) SR036 ...will be sent immediately. PH_Spdl_SentImmediately SR037 You left this person another message. PH_Leave_YouLeftPerson SR038 You left this group another message. PH_Leave_YouLeftGroup SR039 Would you still like to leave this person a message? PH_Leave_StillLikeLeaveMessage SR040 Sending group message. PH_Leave_SendingGroupMessage SR041 Canceling group message. PH_Leave_CancelingGroupMsg SR042 Recording. PH_Leave_RecordingthenBeep PH_Rec_Recording SR043 Please enter the extension or... PH_Leave_AskForExtOr PH_Group_AddMemberbyExt PH_Group_DelMemberbyExt PH_Group_ContAddMemberbyExt PH_Group_ContDelMemberbyExt PH_Net_Lv_AskForExtOrGrpOrNode SR044 For groups. PH_Sub_ExitOrAskForExt Prompts and phrase names by prompt number T A B L E • 2 –79 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt SR045 Okay, I'll record it now. (Not used in current version.) SR046 To confirm, enter 1. PH_Leave_Confirm PH_Group_ConfirmorDelete SR047 Or, to spell the person's name, enter pound pound. PH_Leave_AskForExt PH_Leave_AskForExtO PH_Group_AddMemberbyExt PH_Group_DelMemberbyExt PH_Group_ContAddMemberbyExt PH_Group_ContDelMemberbyExt PH_Sub_ExitOrAskForExt PH_Net_Lv_AskForExtOrGrpOrNode SR048 Your last message to this group is still being copied. PH_Leave_GroupMessageBeingCopied PH_Leave_LikeToReviewGroupMessage SR049 Will be sent according to the network delivery schedule. PH_Spdl_SentImmediately SS001 Enrollment paused. To continue the enrollment process, enter 1. PH_Sub_EnrollmentPausedEnter1 SS002 Great! Welcome to the voicemail system. To use your new PH_Sub_GreatWelcomeToTheSystem voice mailbox in the future, just enter your personal ID when the system first answers. If you'd like to use your mailbox now, enter your personal ID. SS003 Hello, and thank you for calling. As a new voice mailbox PH_Sub_WelcomeToTheSystem owner, please take a moment to personalize your new mailbox. SS004 One way people know they've reached you or that you've PH_Sub_OneWayPeopleKnow called them is by hearing your name. At the tone, state your first and last name; state only your name. SS005 Someone who does not know your extension number may PH_Sub_DoesNotKnowExtension still reach you or leave you a message just by knowing your last name. For this, the system must know how to spell your last name. Spell your name by entering the first three letters of your last name. (Last name directory) SS005 Someone who does not know your extension number may PH_Sub_DoesNotKnowExtension still reach you or leave you a message just by knowing your first name. For this, the system must know how to spell your first name. Spell your name by entering the first three letters of your first name. (First name directory) SS006 Thank you. Your voice mailbox is now set up. If you are satisfied with your mailbox settings, enter 1. Remember that you may change each setting individually later on. However, if you wish to erase all current settings and repeat the setup process, enter 2 now. SS007 When callers can't reach you directly they will go to your PH_Sub_WhenCallersCantReachYou voice mailbox. To encourage callers to leave a message, your mailbox should include a personal message to greet them. SS008 Would you like to be listed in the directory, so that outside PH_Sub_LikeIncludedInDirectory callers may reach you just by knowing your name? Enter 1 for Yes or 2 for No. 80 – T A B L E • 2 Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 PH_Sub_ThankYouYourBoxIsSetup Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt SS009 Would you like to set a security code to safeguard your mailbox? Enter 1 for Yes or 2 for No. PH_Sub_EnrollSetSecurityCode SS010 PH_Sub_YouHaveNotBeenListed You will not be listed in the directory since a listing requires both your recorded name and a spelled name. Callers will have to know your extension number to reach you or leave you a message. SS011 All settings have been erased and your mailbox remains as PH_Sub_AllSettingsAreErased new. If you wish to repeat the setup process now, enter your personal ID. SS012 You can have two greetings: one for when you are not available, another for when you are on the phone. Would you like to have two greetings? PH_Sub_CanHaveTwoGreetings SS013 You will have two greetings. At the tone, please record your standard greeting for when you are not available. PH_Sub_WillHaveTwoGreetings SS014 You will have the same greeting for when you are not available and when you are on the phone. At the tone, please record your personal greeting. PH_Sub_WillHaveSameGreeting SS015 At the tone, please record your busy greeting for when you PH_Sub_RecordBusyGreeting are on the phone. SS016 At the tone, please record your personal greeting. PH_Sub_RecordPersonalGreeting SY001 The fax extension is... PH_SysMgr_FaxExtensionIs SY002 There is no current fax extension. PH_SysMgr_NoFaxExtension SY003 Is this correct? PH_SysMgr_FaxExtensionIs PH_SysMgr_NoFaxExtension SY004 Enter the number of the fax extension. PH_SysMgr_EnterFaxExtension SY005 I'm sorry, I did not hear your selection. Please reenter your PH_SysMgr_SorryDidntHear selection now. SY006 I'm sorry, that extension is already used for a mailbox. PH_SysMgr_IdInUseTryAgain SY007 Fax notification for the operator's mailbox is currently... PH_SysMgr_AnnounceIsOffOrOn SY008 The operator's mailbox is... PH_SysMgr_OperatorBoxIs SY009 ...not specified. PH_SysMgr_OperatorBoxIs SY010 Would you like to change it? PH_SysMgr_OperatorBoxIs PH_SysMgr_TheClockIsSetAt PH_SysMgr_TheDateIsSetAt PH_SysMgr_TheCurrentGreetingIs SY011 Would you like to try again? PH_SysMgr_IdInUseTryAgain PH_SysMgr_TimeNotValid PH_SysMgr_DaysNotValid PH_SysMgr_ValueNotValid SY012 I'm sorry. This mailbox, or its messages, are now in use. Please try again later. PH_SysMgr_CantAccessMailbox SY013 This is software version... PH_SysMgr_VersionNumber SY014 Available recording time is... PH_SysMgr_FreeTime SY015 ...hours. PH_SysMgr_FreeTime Prompts and phrase names by prompt number T A B L E • 2 –81 Prompt Prompt text by prompt number Phrase(s) containing prompt SY016 ...minutes. PH_SysMgr_FreeTime SY017 The clock is set to... PH_SysMgr_TheClockIsSetAt SY018 The date is set to... PH_SysMgr_TheDateIsSetAt SY019 The system is in day mode. PH_SysMgr_SystemIsIn SY020 The system is in night mode. PH_SysMgr_SystemIsIn SY021 The system is in alternate greeting mode. PH_SysMgr_SystemIsIn SY022 Shall I leave it on? PH_SysMgr_SystemIsIn SY023 Would you like to change to alternate greeting mode? PH_SysMgr_SystemIsIn SY024 Deletion complete. PH_SysMgr_DeletionComplete SY025 The security code for this mailbox can't be deleted now. Please try again later. PH_SysMgr_CodeCantBeDeleted SY026 Reset complete. PH_SysMgr_ResetComplete SY027 This mailbox cannot be reset now. Please try again later. PH_SysMgr_MailboxCantBeReset SY028 Add complete. PH_SysMgr_AddComplete SY029 The new mailbox cannot be added. The extension number PH_SysMgr_NoAddDuplicateID you selected conflicts with a current personal ID. SY030 Enter the extension number. PH_SysMgr_EnterTheExtension SY031 Extension... PH_SysMgr_ExtensionX SY032 There is no security code set for this mailbox. PH_SysMgr_ResetPassword SY033 Would you like to delete the security code? PH_SysMgr_ResetPassword SY034 Would you like to reset the mailbox to new? PH_SysMgr_LikeToResetMailbox SY035 I'm sorry, that extension is reserved and may only be changed through the operator's mailbox option. PH_SysMgr_ExtensionIsReserved SY036 Would you like to delete the mailbox? PH_SysMgr_LikeToDeleteMailbox SY037 This mailbox cannot be deleted now. Please try again later. PH_SysMgr_MailboxCantBeDeleted SY038 ...does not have a mailbox. PH_SysMgr_DoesNotHaveMailbox SY039 ... and the maximum number of mailboxes you may add has been reached. PH_SysMgr_DoesNotHaveMailbox SY040 Would you like to add one? PH_SysMgr_DoesNotHaveMailbox SY041 The current day greeting is... PH_SysMgr_TheCurrentGreetingIs SY042 The current night greeting is... PH_SysMgr_TheCurrentGreetingIs SY043 The current alternate greeting is... PH_SysMgr_TheCurrentGreetingIs SY044 ...not recorded. PH_SysMgr_TheCurrentGreetingIs SY045 Okay, I'll record it now. PH_SysMgr_WillRecordItNowBeep SY046 I'm sorry, I did not recognize your time entry. PH_SysMgr_TimeNotValid SY047 I'm sorry, I did not recognize the days you entered. PH_SysMgr_DaysNotValid SY048 Enter the year as a four-digit number. PH_SysMgr_EnterYear SY049 I'm sorry, I did not recognize the date you entered. PH_SysMgr_ValueNotValid SY050 The current schedule is active from... PH_SysMgr_ScheduleIsActive 82 – T A B L E • 2 Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt SY051 ...on... PH_SysMgr_OnDays SY052 The schedule was not changed. PH_SysMgr_ScheduleNotChanged SY053 Would you like to delete it? PH_SysMgr_LikeToDeleteIt SY054 Enter the new clock time to the minute. PH_SysMgr_EnterNewClockTime SY055 Would you like to change schedule 1? PH_SysMgr_LikeToChangeSchedule SY056 Would you like to change schedule 1, interval A? PH_SysMgr_LikeToChangeScheduleX SY057 Would you like to change schedule 1, interval B? PH_SysMgr_LikeToChangeScheduleX SY058 Would you like to change schedule 1, interval C? PH_SysMgr_LikeToChangeScheduleX SY059 Please enter the extension number for the operator's station. PH_SysMgr_EnterOperatorsBox SY060 Operator mailbox setup complete. PH_SysMgr_OperatorSetupComplete SY061 Would you like to change a mailbox? PH_SysMgr_ChangeBox SY062 Would you like to change the opening greetings? PH_SysMgr_ChangeGreeting SY063 Would you like to change the system schedule? PH_SysMgr_ChangeSchedule SY064 Would you like to change the operator mailbox? PH_SysMgr_ChangeOperator SY065 Would you like to continue system maintenance? PH_SysMgr_ContinueMaintenance SY066 To change a mailbox, enter 4; opening greetings, 5; system PH_SysMgr_SysMgrMenu schedule, 6; system information, 7; operator settings, 8. SY067 ...minute. SY068 To continue system maintenance, enter 1. To quit, enter 2. PH_Sys_SysMgrContinueMenu SY069 Would you like to access system manager options? SY070 You must delete an existing mailbox before you can add a PH_SysMgr_DoesNotHaveMailbox new one. SY071 Another system manager is already active on the phone or PH_Sys_AnotherSysMgrActive at the console. Please try again later. SY072 ...system manager options, 0. PH_SM_Opt_NewMessages PH_SM_Opt_HearReceipts PH_SM_Opt_NoNewHearReceipts PH_SM_Opt_LeaveMessages PH_SM_Opt_NoNewLeaveMessages PH_SM_Opt_ToCheckNewMessages SY073 Would you like to hear system information? PH_SysMgr_LikeToGetStatus SY074 The system key serial number is... PH_SysMgr_KeySerialNumberIs SY075 There is no key attached to the voicemail system. PH_SysMgr_KeySerialNumberIs SY076 Would you like to change another mailbox? PH_SysMgr_ChangeAnotherBox SY077 I'm sorry. The system greetings cannot be changed. PH_SysMgr_CantChangeGreetings SY078 There are currently no scheduled days. PH_SysMgr_OnDays SY079 There are currently no scheduled hours. PH_SysMgr_ScheduleIsActive SY080 ...Q... PH_SysMgr_QNumber SY081 ...voicemail ports are active... PH_SysMgr_PortsActive Prompts and phrase names by prompt number PH_SysMgr_FreeTime PH_Sys_LikeToBeSysMgr T A B L E • 2 –83 Prompt Prompt text by prompt number Phrase(s) containing prompt SY082 ...using driver version... PH_SysMgr_DriverVersion SY083 ...and firmware version... PH_SysMgr_FirmwareVersion SY084 Would you like to change the greetings for... PH_SysMgr_ChangeBoxGreetings SY085 Ready to play and record. PH_SysMgr_LocalConnectReady SY086 Ask for voice annotation when callers leave faxes for the public fax box? PH_SysMgr_AskForFaxVoiceAnnotation SY087 Enter 1 to always leave a public notification message when a fax arrives. PH_SysMgr_FaxNotifyAlwaysOrOnVoice PH_SysMgr_FaxNotifyAlwaysOrNever SY088 Enter 2 to leave public noticification only when there is a PH_SysMgr_FaxNotifyAlwaysOrOnVoice voice annotation. SY089 Enter 2 to disable leaving public notification messages when a fax arrives. PH_SysMgr_FaxNotifyAlwaysOrNever SY090 Model: Repartee C T I (Not used in current version.) SY091 Model: Repartee V P (Not used in current version.) VC001 Would like to take your call. PH_Box_ClientNowAvail VC002 To connect, enter 1. PH_Box_ClientNowAvail VC003 To continue leaving a message, enter 2. PH_Box_ClientNowAvail VC004 To leave a message, enter 2. PH_Box_ClientNowAvail VC005 Is now available. I will attempt to put you through. PH_Box_ClientNowAvail VC006 Would like you to hold. PH_Box_ClientWantsYouToHold VC007 While you are holding, you may enter 2 to continue with your message, or 3 to try another extension at any time. PH_Hold_HoldOptions VC008 Remember, you may enter 2 to continue with your message, or 3 to try another extension at any time. PH_Hold_HoldOptions VC009 If you'd like to hold, enter 1; continue leaving a message, PH_Box_OfferReqHold 2. VC010 <interrupt tone> PH_Box_ClientNowAvail PH_Box_InterruptTone VC011 ...has transferred your call to... PH_Box_RoutedByClient VC012 Your call has been transferred to... PH_Box_RoutedByClient VC013 ...would like to transfer you to... PH_Box_RoutedByClient VC014 To transfer, enter 1. To leave a message for... PH_Box_RoutedByClientChoices VC015 To transfer, enter 1. To continue leaving a message for... PH_Box_RoutedByClientChoices VC016 ...is now available to take your call. PH_Box_ClientNowAvail VC017 To try another extension, enter 3. PH_Box_OfferReqHold VC018 Your call is being transferred to... PH_Box_RoutedByClient VC019 (Not used in current version.) (Not used in current version.) 84 – T A B L E • 2 Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide TABLE•3 Prompts by phrase name Doc. No. 8558 - Release 1.0 June 2004 This table provides a list of the system phrases, sorted alphabetically by phrase name. The list includes: • The phrase name • The phrase text • The prompts associated with the phrase Phrase name Phrase text Includes prompts PH_Box_AllPagePortsBusy Now All page ports are busy now. MB026 PH_Box_BadIDorPassword [I'm sorry,] the security code you entered isn't correct. | I did not hear your selection. Please reenter your selection now. MB002 MB001 PH_Box_CanNotPageNow I’m sorry, I cannot page now. MB028 PH_Box_ClientNowAvail <interrupt tone> | <Name> The person you are trying to reach... | Would like to take your call. | Is now available to take your call. | To connect, enter 1. | To leave a message, enter 2. | To continue leaving a message, enter 2. | Is now available. I will attempt to put you through. VC010 MB017 VC001 VC016 VC002 VC004 VC003 VC005 PH_Box_ClientWantsYouToHold <Name> The person you are trying to reach... | Would like you to hold. MB017 VC006 PH_Box_DidNotAnswerpage ...did not anwer page MB027 PH_Box_FirstEditMenu I'm sorry, maximum recording time was exceeded.| Would you like to listen to, rerecord, or send this message? | If you'd like to listen to your message, enter 2. | Thank you. If you'd like to add to your message, enter 1; to listen to it, 2. | To rerecord, enter pound. | Please select your type of edit by saying "add to," "listen," or "rerecord." | If this is an urgent message, enter 9. | For urgent delivery, enter 9. | Otherwise, I'll make sure your message is delivered. MB014 SC020 MB021 SL029 GL032 SC016 SD023 SD021 SR020 PH_Box_GatherAccountNumber To help process this call, please enter your account GI002 code. | When you're finished, enter star. GL025 PH_Box_GatherPhoneNumber To help process this call, please enter your complete phone number. | When you're finished, enter star. GI001 GL025 PH_Box_Goodbye If you need further assistance, enter pound now. Thank you, and goodbye. | Thank you, and goodbye. MB007 MB016 Xen Mail CTI Conversation Guide T A B L E • 3 – 85 Phrase name Phrase text Includes prompts PH_Box_GreetingIntro <Name> The person you are trying to reach... MB017 PH_Box_HasBeenPaged …has been paged MB030 PH_Box_HelloIHaveACallFor This is the voicemail system calling with a message SL017 for <Name>. | extension <Number>.| Please enter DR012 SUBPH_NumberString your personal ID now to receive the message. SR010 PH_Box_IfThisisUrgent If this is an urgent message, enter 9. SD023 PH_Box_InterruptTone <Interrupt tone> VC010 PH_Box_IsGone is out today. | is not available right now. | is on the phone now. MB004 MB003 MB005 PH_Box_LikeToEdit Thank you. Would you like to edit this message? SC014 PH_Box_MaxRecordingTime Exceeded I'm sorry, maximum recording time was exceeded. MB014 PH_Box_NameIsGone |<Name> The person you are trying to reach... |is out today. | is not available right now. | is on the phone now.| MB017 MB004 MB003 MB005 PH_Box_NextEditMenu Thank you. If you'd like to add to your message, enter 1; to listen to it, 2. | To rerecord, enter pound. | Please select your type of edit by saying "add to," "listen," or "rerecord." | For urgent delivery, enter 9. SL029 GL032 SC016 SD021 PH_Box_OfferReqHold [If you'd like to hold,] enter 1; to leave a message, HD005 enter 2. | enter 1; continue leaving a message, 2. | To VC009 VC017 try another extension, enter 3. PH_Box_PleaseEnterCallback When you’re finished, enter “star.” | Please enter a GL025 number where your call can be returned. MB029 PH-Box_PleasePickup Please pickup... MB025 PH_Box_PleasePickUp You have a call on… MB032 PH_Box_PleaseWaitForPage Please hold while I page… MB024 PH_Box_RoutedByClient <Name> The person you are trying to reach... | has transferred your call to <Name> | would like to transfer you to <Name> | Your call has been transferred to <Name> | Your call is being transferred to <Name> MB017 VC011 VC013 VC012 VC018 PH_Box_RoutedByClientChoices <Name> The person you are trying to reach... | To transfer, enter 1. To leave a message for <Name> | To transfer, enter 1. To continue leaving a message for <Name> | [enter 2.] MB017 VC014 VC015 DR015 PH_Box_SorryCantTakeMessage I'm sorry, I can't take a message now, but thanks for GL012 calling. PH_Box_SorryCantTalkNow |<Name>| I'm sorry, I can't talk to you now, please GL015 call back. PH_Box_ThankYou Thank you. Your |urgent| message has been sent. 86 – T A B L E • 3 SR019 SR015 Prompts by phrase name Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Box_TransferToPagerService Please wait while I transfer you to the pager service. MB031 PH_Box_VoiceDetectBoxGoodbye Thank you, and goodbye. MB016 PH_Box_WillRecordMessageNow I'll record your message at the tone; when you are MB006 MB008 finished, hang up, or stay on the line for further options. | If you'd like to leave a message, I'll record HB003 it now. | If you'd like to leave a message, please record it after the tone. To transfer to the operator, enter 0 now. <1 second of silence> PH_Box_WillTakeMessageBeep If you'd like to leave a message, I'll record it now. MB008 PH_Box_YouEntered You have entered... | To confirm, enter 1, to try again, enter 2. GI003 GI004 PH_Box_YourMessageBox Your message box... SL053 PH_Chk_AlsoThisMessage There's also this message. SL010 PH_Chk_And And... DT031 PH_Chk_BoxNo Box number <Number>. MB015 SUBPH_NumberString PH_Chk_ButLeftNoReply But left no reply. SL005 PH_Chk_By by... SL113 PH_Chk_Cancelled Canceled. SR017 PH_Chk_CantAccess I'm sorry, I can't presently access... GL014 PH_Chk_ContinueReviewingThis Continue reviewing this message? SL076 PH_Chk_EndOfUrgent End of urgent messages. SL055 PH_Chk_Extension Extension <Number>. SP031 SUBPH_NumberString PH_Chk_FaxNeverDeliveredDelete This fax has never been delivered. Would you still FM079 like to delete it? PH_Chk_FirstNextMessageFor |This is a message for | The |first | next| message is SL011 for|... SL043 SL044 PH_Chk_FirstNextMessageIs The |first | next | message is... SL009 SL054 SL026 PH_Chk_FirstNextMessageReturned This | first | next | message has been returned because... NT018 NT019 NT017 PH_Chk_For for... DR013 PH_Chk_ForNoReply For no reply, enter 2. Otherwise, I'll record your message now. SL015 PH_Chk_ForReceipts For your return receipts, enter 1. SL056 PH_Chk_From from... SL042 PH_Chk_GotAndLeft Got all your messages and left [a | an urgent] message. SL058 SL059 Prompts by phrase name T A B L E • 3 –87 Phrase name Phrase text Includes prompts PH_Chk_GotYourMessageTo Got your last message to... SL062 PH_Chk_GuestHasSavedMsgs You have | saved messages. SL039 SL134 PH_Chk_HasntGotButLeft Hasn't heard your last message, but left [a | an urgent] message. SL065 SL066 PH_Chk_ICannotDeleteFax I cannot delete this fax right now. FM080 PH_Chk_InYourMessageBox ...in your message box. SL122 PH_Chk_LastMemberAt The last member heard it |today | yesterday | SR026 <Number> days ago | at <Time>. | at | remote site. SUBPH_DateTime NT029 NT004 PH_Chk_LeftX Left <Number>. SL047 SUBPH_NumberTrailing PH_Chk_LikeToArchive Would you like me to archive this? SL014 PH_Chk_LikeToHearIt Would you like to hear it? SL048 PH_Chk_LikeToRedirect Would you like to redirect this? SL022 PH_Chk_ListenToRest Listen to the rest? SL030 PH_Chk_MAM_Box_New To check next, enter 5; delete, 6; archive, 7; timestamp, 8; redirect, 9; save as new, 0. | Repeat message, pound. ME024 ME035 PH_Chk_MAM_Box_Old To check next, enter 5; delete, 6; archive, 7; timestamp, 8; redirect, 9. | Repeat message, pound. ME025 ME035 PH_Chk_MAM_FaxMsg_Fax_New To check next, enter 5; delete, 6; archive, 7; timestamp, 8; deliver fax, 9; save as new, 0. | Repeat message, pound. ME026 ME035 PH_Chk_MAM_FaxMsg_Fax_Old To check next, enter 5; delete, 6; archive, 7; timestamp, 8; deliver fax, 9. | Repeat message, pound. ME030 ME035 PH_Chk_MAM_FaxMsg_FaxNo Voice_New To check next, enter 5; delete, 6; archive, 7; timestamp, 8; deliver fax, 9; save as new, 0. ME033 PH_Chk_MAM_FaxMsg_FaxNo Voice_Old To check next, enter 5; delete, 6; archive, 7; timestamp, 8; deliver fax, 9. ME034 PH_Chk_MAM_FaxMsg_NoFax_New To check next, enter 5; delete, 6; archive, 7; time- ME027 stamp, 8; save as new, 0. | Repeat message, pound. ME035 PH_Chk_MAM_FaxMsg_NoFax_Old To check next, enter 5; delete, 6; archive, 7; timestamp, 8. | Repeat message, pound. ME031 ME035 PH_Chk_MAM_Subscriber_New To reply, enter 4; check next, 5; delete, 6; archive, 7; time-stamp, 8; redirect, 9; save as new, 0. | Repeat message, pound. ME022 ME035 PH_Chk_MAM_Subscriber_Old To reply, enter 4; check next, 5; delete, 6; archive, 7; time-stamp, 8; redirect, 9. | Repeat message, pound. ME023 ME035 PH_Chk_MAM_VMNet_Not Resendable To check next, enter 5; delete, 6; archive, 7; timestamp, 8; redirect, 9; save as new, 0. | Repeat message, pound. ME029 ME035 88 – T A B L E • 3 Prompts by phrase name Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Xen Mail CTI Conversation Guide Phrase text PH_Chk_MAM_VMNet_ResendableNew ME028 To resend, enter 4, check next, 5; delete, 6; archive, 7; time-stamp, 8; redirect, 9; save as new, ME035 0. | Repeat message, pound. PH_Chk_MAM_VMNet_ResendableOld To resend, enter 4, check next, 5; delete, 6; archive, 7; time-stamp, 8; redirect, 9 |; save as new, 0. | Repeat message, pound. ME028 ME032 ME035 PH_Chk_MessageArchived Message archived. SL115 PH_Chk_MessageCategoryMenu For voice messages, enter 4; for fax, enter 5. ME021 PH_Chk_MessageDeleted Message deleted. SL114 PH_Chk_MessageForGroup This is a message for <group name>. The message SL011 is... SL009 PH_Chk_MessageHaventHeard You have a message from this person. SR004 PH_Chk_MessageSentAgain Your message has been sent again. SL117 PH_Chk_MsgGotAll ...got all your messages and left a |an urgent| message. | ...got all your messages and left |<Number> urgent messages. | <Number> new message|s|. SL059 SL058 SL057 SUBPH_NumberTrailing SL073 SUBPH_1 SUBPH_NumberTrailing SL040 PH_Chk_MsgHas ...has an old message to review. | ...has <Number> messages to review. | ...has an urgent message for you. | ...has a message for you. | ...has <Number> urgent messages. | has <Number> new messages. SL021 SL052 SUBPH_NumberTrailing SL041 SL069 SL031 SUBPH_NumberTrailing SL073 SUBPH_1 SUBPH_NumberTrailing SL040 PH_Chk_MsgHasntGot ...hasn't heard your last message, but left an urgent message. | ...hasn't heard your last message, but left a message. | ...hasn't heard your last message, but left | <Number> urgent messages. | <Number> new messages.|| SL066 SL065 SL064 SUBPH_NumberTrailing SL073 SUBPH_1 SUBPH_NumberTrailing SL040 PH_Chk_MsgLeft ...left an urgent message. | ...left <Number>. | ...left SL070 SL047 a message. | ...left <Number> urgent messages. | SUBPH_NumberTrailing ...left <Number> new message|s|. SL006 SUBPH_NumberTrailing SL073 SUBPH_1 SUBPH_NumberTrailing SL040 Doc. No. 8558 - Release 1.0 June 2004 Phrase name Prompts by phrase name Includes prompts T A B L E • 3 –89 Phrase name Phrase text Includes prompts PH_Chk_NetReceipt ...was transmitted. NT021 PH_Chk_NoFurther There are no further messages. SL016 PH_Chk_NoNewVoice There are no new voice messages. SL137 PH_Chk_NoNewVoiceOrFax There are no new voice or fax messages. SL138 PH_Chk_PerMessageReceipt Got the message you sent | today | yesterday | <Number> days ago| at <Time>. SL060 SUBPH_DateTime PH_Chk_PrerecordedAt Prerecorded | today | yesterday | <Number> days ago | at <Time>. SD027 SUBPH_DateTime PH_Chk_Receipt Got your last message | today | yesterday | SL003 <Number> days ago | at <Time>. | at | remote site. SUBPH_DateTime NT029 NT004 PH_Chk_ReceivedAt Received |today | yesterday | <Number> days ago | SL067 at <Time>. | at | remote site. SUBPH_DateTime NT029 NT004 PH_Chk_RecordedAt ...from <Name> | Recorded | transmitted | today | yesterday | <Number> days ago | at <Time>. | at | remote site. SL042 SL018 NT038 SUBPH_DateTime NT029 NT004 PH_Chk_ReviewDelay <Half second of silence> GL023 PH_Chk_SavedAsNew Message saved as new. SL028 PH_Chk_SentAt Sent |today | yesterday | <Number> days ago| at <Time>. SR023 SUBPH_DateTime PH_Chk_SorryCannotReply I'm sorry, you cannot reply to this message. SL116 PH_Chk_TheMessageIs The message is... SL009 PH_Chk_ThisIsAMessageFor This is a message for... SL011 PH_Chk_TotalTime Totaling |one minute | <Number> minutes | <Number> seconds. DT030 DT026 SUBPH_NumberTrailing DT027 SUBPH_NumberTrailing DT029 SUBPH_NumberTrailing PH_Chk_TransferedToFax Call transferred |today | yesterday | <Number> days MB018 ago| at <Time>. SUBPH_DateTime PH_Chk_WouldLikeToCheck Would you like to check | it | them|? SL050 SL051 PH_Chk_WouldLikeToHear Would you like to hear |it | them|? SL048 SL049 90 – T A B L E • 3 Prompts by phrase name Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Chk_XUrgent <Number> urgent. SL088 SL089 SL090 SL091 SL092 SUBPH_NumberTrailing SD022 PH_Chk_YouHaveNew You have <Number> new messages. | There are no SL039 new messages. SUBPH_YouHave1 SL040 SUBPH_NumberTrailing SL032 PH_Chk_YouHaveReview There are no old messages to review. | You have | SL033 one old message | <Number> messages | to review. SL034 SL039 SUBPH_NumberTrailing SL041 PH_Chk_YouHaveUrgent You have <Number> urgent messages. | There are SL072 no new messages. SL039 SUBPH_NumberTrailing SL073 SL032 PH_Chk_YourMessageBox Your message box has an urgent message. | Your SL071 message box has a message. | Your message box... SL008 SL053 PH_Chk_YourMessageTo Your message to... NT007 PH_Chk_YourReplyHasBeenSent Your reply has been sent. SL123 PH_Chk_YouStillHaveNew There are no further messages. | You still have <Number> new messages. SL016 SL037 SL038 SUBPH_NumberTrailing SL040 PH_Chk_YouStillHaveUrgent There are no further messages. | You still have <Number> urgent messages. SL016 SL068 SL038 SUBPH_NumberTrailing SL073 PH_Dir_AssistanceCouldNot I'm sorry, directory assistance could not be completed. DR007 PH_Dir_ConfirmReminder To stop the directory, enter 1. DR026 PH_Dir_ConfirmWhenHeard DR025 When you hear the name of the person you are trying to reach, enter 1. | To stop the directory, enter DR026 1. PH_Dir_EndOfGroup <1 second of silence> End of <group name>. <1 second of silence> GL002 DR009 PH_Dir_EndPause <3 seconds of silence> GL003 PH_Dir_ForNameEnter For <Name> enter |1..9|. DR013 SUBPH_EnterNumber Prompts by phrase name T A B L E • 3 –91 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Dir_GroupName <1 second of silence> <Group name> <1 second of silence> GL002 PH_Dir_NameOrExt <Name> Extension <Number>|. DR012 SUBPH_NumberString PH_Dir_NameYesOrNo To confirm, enter 1. To hear the next name, enter 2. DR030 PH_Dir_NoMatches There are no matches to the three letters you entered | To try another name, enter 1. PH_Dir_NoMoreMatches There are no further matches to the three letters you SP004 entered. | To try another name, enter 1. DR006 PH_Dir_PleaseEnterLetters Please enter the first few letters of the person's last DR031 name. | For Q enter 7, for Z enter 9. | Please enter GL004 DR002 the letters now|. PH_Dir_PleaseSayLetters Please enter the first few letters of the person's last name. | For Q enter 7, for Z enter 9. | Or, |at the tone,| please say the first few letters of the person's last name. DR031 GL004 SC018 SC019 PH_Dir_ThisDirWill This directory will help you find a person's extension by their department. DR008 PH_Dir_ToStartHearAgain To |start | hear| the list again, enter pound. <1 second of silence> DR010 DR011 GL002 PH_Dir_ToStopDir To stop the directory, enter pound. | Remember, you DR004 may enter the extension at any time. DR024 PH_Dir_YouMayEnterExt You may enter the extension at any time. DR003 PH_Dlv_1ForAm2ForPm For a.m., enter 1; for p.m., enter 2. DT035 PH_Dlv_EnterActiveDays Indicate the new days active by entering 1 for Sunday, 2 for Monday, and so on. | When you're finished, enter star. DS010 GL025 PH_Dlv_EnterStartTime Enter the starting time to the minute. | When you're DS012 finished, enter star. GL025 PH_Dlv_EnterStopTime Enter the ending time to the minute. | When you're DS013 finished, enter star. GL025 PH_Dlv_LeaveTurnOn Shall I |leave | turn| it on? GL010 GL009 PH_Dlv_LikeToChange Would you like to change it? SP014 PH_Dlv_LikeToChangeFaxMachine Change delivery to your fax machine? FM003 PH_Dlv_LikeToChangeHomePhone Change delivery to your home phone? DS002 PH_Dlv_LikeToChangePagerPhone Change delivery to your pager? DS003 PH_Dlv_LikeToChangeSparePhone Change delivery to your spare phone? DS004 PH_Dlv_LikeToChangeWorkPhone Would you like to change message delivery to your DS001 work phone? PH_Dlv_LikeToTryAgain Would you like to try again? 92 – T A B L E • 3 SP070 Prompts by phrase name Doc. No. 8558 - Release 1.0 June 2004 DR005 DR006 Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text PH_Dlv_MessageDeliveryIs DS005 Message delivery to your |work phone | home phone | pager | spare phone| is | Delivery to your fax DS006 DS007 machine is | on | off. DS008 FM004 GL007 GL008 PH_Dlv_NoChangeOverPhone I'm sorry, this schedule has a delivery mode that cannot be changed over the phone. DS026 PH_Dlv_NoScheduledDays There are currently no scheduled days. DS027 PH_Dlv_NoScheduledHours There are currently no scheduled hours. DS028 PH_Dlv_NotRecognizeDays I'm sorry, I did not recognize the days you entered. DS024 PH_Dlv_NotRecognizeTime I'm sorry, I did not recognize your time entry. DS022 PH_Dlv_NoValidTimes There are no valid delivery times; this schedule cannot deliver messages. DS025 PH_Dlv_OnDays On <days> (for example, "On Sunday, Tuesday and DS030 Friday.") SUBPH_Days PH_Dlv_PhoneNotifiesForFax This phone rings | does not ring | to tell you when you have a fax. FM005 FM006 PH_Dlv_ScheduleActiveFrom The current schedule is active from <Time> to <Time>. DS009 SUBPH_Time DT032 SUBPH_Time PH_Dlv_ScheduleIncomplete This delivery schedule is incomplete. DS018 PH_Dlv_UrgentDeliveryIs Urgent message delivery is currently | on | off. SP032 GL007 GL008 PH_Fax_AddressedTo FX026 Your fax will be addressed to the person at extension... | If this is correct, enter 1; to change it, FX022 enter 2. PH_Fax_Annotate Please state what this fax is about. PH_Fax_AnnotateFollowup If you don't want to leave a message, just enter star FB023 after the tone. | I'll record your message at the tone. MB022 When you're finished, please stay on the line to be GL021 transferred to a fax machine. | <1 millisecond of silence> PH_Fax_AnnotatePublic Please state who should receive this fax, and what MB019 it's about. PH_Fax_ArriveShortly Thank you for calling, your fax will arrive shortly. | FX004 I am not able to send your fax at this time. FX005 PH_Fax_ChangeFaxPhoneMenu To change the phone number, enter 4; to change the FM054 schedule, 5. PH_Fax_ConfirmedCancelled Selection confirmed | canceled. FX027 FX014 PH_Fax_DocWillBeSentTo Your fax will be sent to... <Name> | If this is correct, enter 1; to change it, enter 2. FX021 FX022 Prompts by phrase name Includes prompts FB003 T A B L E • 3 –93 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Fax_EnterFaxNumber Please enter the |area code and phone number |complete phone number| of your fax machine. | When you're finished, enter star. FX019 FX020 GL025 PH_Fax_EnterStart I'll transfer you to a fax machine now. When you FB013 hear the fax tone, press the start button on your fax machine. PH_Fax_FaxNotAvailable I'm sorry, the document you requested is not available at this time. FX007 PH_Fax_ForNameEnterNumber For... <Name> | Enter... <Number> FX017 FX018 SUBPH_NumberString PH_Fax_Greet Fax for... <Name> | Box number... <Number> FB001 MB015 SUBPH_NumberString PH_Fax_HearList FX003 If you don't know the number and would like to hear a list of available documents, enter pound now. FX030 <1 second of silence> | Otherwise, I'll list the available documents now. PH_Fax_HoldAllStillBusy All fax machines are |still | in use. FB007 FB008 PH_Fax_HoldOptions While you are holding, you may enter 2 to |add to your voice message, | leave a voice message, | or 3 to try another extension at any time. | Remember, you may enter 2 to |add to your voice message, | leave a voice message,| or 3 to try another extension at any time. FB019 FB020 FB021 FB022 PH_Fax_LikeExtension If you would like your extension number to appear FX025 on the cover sheet, enter it now. Otherwise, the cover sheet will remain unaddressed. PH_Fax_NumberIsNotAvailable ...is not available at this time. PH_Fax_NumberNotValid I'm sorry... <Number> | is not a valid area code and FX008 phone number. | is a toll call which is not permitted. FX023 FX024 SUBPH_NumberString PH_Fax_RequestDoc To select a document, enter its number at any time during this message. | To select another document, enter its number now. | When you're finished selecting documents, enter star. | <5 seconds of silence> Okay, I'll fax the documents you've selected. FX001 FX002 FX028 FX029 PH_Fax_RequestedMaximum You have selected the maximum number of documents allowed. FX016 PH_Fax_SayBye If you need further assistance, enter pound now. | If FX006 you'd like to try an extension, you may do so now. | SP002 Thank you and good-bye. | See you later. PH_Fax_ShortHoldPhrase <3 seconds of silence> GL003 PH_Fax_SorryDocument I'm sorry, document... FX009 94 – T A B L E • 3 Prompts by phrase name Doc. No. 8558 - Release 1.0 June 2004 FX010 Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Fax_SystemDown I'm sorry, I can't receive a fax at this time. FB014 PH_Fax_SystemDown I'm sorry, I can't deliver a fax at this time. FB015 PH_Fax_WontHoldSoTakeMsg FB004 I'll record your message | You may leave a voice message | You may add to your voice message | at FB005 FB006 the tone. PH_Fax_YouAreInLine To wait for a fax machine, enter 1. To cancel your fax and [leave a | add to your] voice message, enter 2. | To continue to wait for a fax machine, enter 1. To cancel your fax and [leave a | add to your] voice message, enter 2. | Fax calls are answered in the order received. | Or to try another extension, enter #. | If you'd like to wait for a fax machine, say yes. To cancel your fax and [leave a | add to your] message, remain silent. | To continue to wait for a fax machine, say yes.To cancel your fax and [leave a | add to your] message, remain silent. |You are |1st 10th| in line. | There are over 10 calls holding ahead of you. FB009 FB010 FB011 FB012 FB017 FB018 FB024 FB025 FB026 FB027 HD010—HD019 HD020 PH_Fax_YouSelected You have selected... | document. | To confirm this selection enter 1, to cancel it enter 2. FX011 FX012 FX013 PH_FaxCk_AlreadyDelivered This fax has already been delivered. FM041 PH_FaxCk_ArrivedAt The fax | arrived... | for | from | Group number | <Number> FM058 FM038 FM068 SL019 SL042 GR013 SUBPH_NumberString PH_FaxCk_AttemptedAt Fax attempted... FM039 PH_FaxCk_AutodeliverFailed The first | next | fax could not be automatically delivered. FM051 FM052 FM053 PH_FaxCk_CallerCouldntHold But, all fax ports were busy. FM056 PH_FaxCk_CallerDidntHold The caller chose not to hold for a fax port. FM055 PH_FaxCk_CannotDeleteFax Cannot delete this fax right now. FM067 PH_FaxCk_ConfirmDelivery Your fax(es) will be delivered shortly. FM030 FM072 FM031 PH_FaxCk_CouldntDeliver A fax delivery you requested was incomplete. You FM061 requested the delivery... PH_FaxCk_DeliveryInProgress This fax is already being delivered. PH_FaxCk_EnterPhoneNum For a different fax machine... | enter the digits of the FM076 fax phone number. FM026 PH_FaxCk_FaxDeleted Fax deleted. FM078 PH_FaxCk_FaxNeverDelivered This fax has never been delivered. FM050 Prompts by phrase name FM040 T A B L E • 3 –95 Phrase name Phrase text Includes prompts PH_FaxCk_FaxSavedAsNew Fax saved as new. FM029 PH_FaxCk_FaxSavedAsOld Fax archived. FM049 PH_FaxCk_FirstNextIsAnnotated The first | next | fax has this voice annotation... FM033 FM034 FM032 PH_FaxCk_FirstNextNotAnnotated The first| next | fax has no voice annotation. FM036 FM037 FM035 PH_FaxCk_FirstNextNotAnnotated The first | next | fax... FM059 FM060 FM058 PH_FaxCk_HandsFreeOfferUsual Num I'll deliver this fax to your usual fax machine. FM025 PH_FaxCk_IncludingFaxes Including one fax | <Number> faxes. FM014 FM015 SUBPH_NumberString FM013 PH_FaxCk_LikeToDeliver Deliver this | these fax(es)? FM017 FM018 PH_FaxCk_LikeToDeliverThis Deliver this fax? FM019 PH_FaxCk_LikeToDeliverUsualNum Would you like me to deliver this to your usual fax FM021 machine? PH_FaxCk_LikeToRedeliverThis Deliver this fax again? FM020 PH_FaxCk_MenuEnterNum To use a different fax machine, enter 2. FM024 PH_FaxCk_MenuOfferNum To deliver to... <Name> | enter 1. FM022 DR014 PH_FaxCk_MenuOfferUsualNum To deliver to your usual fax machine, enter 1. FM023 PH_FaxCk_NoDeliveryOffer <Half second of silence> GL001 PH_FaxCk_NoFaxToDeliver No fax to deliver. FM042 PH_FaxCk_NoPhoneAtAll This fax cannot be delivered, since no phone number has been specified. FM027 PH_FaxCk_NoRedirect This message cannot be redirected. FM074 PH_FaxCk_NotFaxMachine This does not appear to be a fax machine. FM063 PH_FaxCk_SaveFaxAsNew Save this | these fax(es) as new? FM028 FM073 PH_FaxCk_SaveFaxAsOld Archive this fax? FM048 PH_FaxCk_SysFailedReceiving Please see your system manager if you need more FM057 information about why this fax couldn't be received. 96 – T A B L E • 3 Prompts by phrase name Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text PH_FaxCk_YouHaveFaxes You have no | one | <Number> new faxes | and... | SL039 and one | <Number> | e-mail item(s) to fax. | There FM007 FM008 is nothing to fax. SUBPH_NumberString FM012 DT031 EM237 EM238 EM239 PH_FaxCk_YouHaveVoicelessFaxes There are <Number> | is one | new fax(es) | without FM010 voice annotation. FM009 FM016 FM071 PH_FaxCk_YourFaxBox Your fax box has [a | an urgent] message. FM047 FM046 FM045 PH_FaxCk_YourFaxBoxTrail Your fax box. (trailing) FM077 PH_FaxCk_YouStillHaveFaxes You still have one | <Number> | new fax(es). SL038 FM011 FM012 SUBPH_NumberString PH_GAEN_AlarmUnitBatteryLow A problem has been detected. | The System Monitoring Unit battery is low. | Please contact your system representative. ER028 ER025 ER029 PH_GAEN_AlarmUnitDown ER028 A problem has been detected. | The System Monitoring Unit has failed.Until this unit is fixed, ER024 the system cannot diagnose hardware problems or ER029 send out an alert. | Please contact your system representative. PH_GAEN_AlarmUnitHeatProblem A problem has been detected. | The temperature in ER028 ER034 the System Monitoring Unit has exceeded safe ER029 operating limits. | Please contact your system representative. PH_GAEN_AlarmUnitModemDown ER028 A problem has been detected. | The System ER026 Monitoring Unit modem has failed. The system cannot use this modem to send out an alert. | Please ER029 contact your system representative. PH_GAEN_CPUFanDown A problem has been detected. | One of the fans in the main chassis has failed. | Please contact your system representative. PH_GAEN_DiskDriveDown A problem has been detected. | A disk drive has ER028 failed. | Please contact your system representative. ER017 ER029 PH_GAEN_DiskErrCritical A problem has been detected. | At least one critical ER028 disk error has been detected. | Please contact your ER016 ER029 system representative. PH_GAEN_DiskErrNonCritical ER028 A problem has been detected. | At least one noncritical disk error has been detected. | Please contact ER015 ER029 your system representative. Prompts by phrase name Includes prompts ER028 ER014 ER029 T A B L E • 3 –97 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_GAEN_DiskFanDown A problem has been detected. | A fan has failed in the disk storage system. | Please contact your system representative. ER028 ER032 ER029 PH_GAEN_DiskFullDebug Your disk is almost full. Logging of diagnostic traces has been suspended. | Please contact your system representative. ER005 ER029 PH_GAEN_DiskFullLog Your disk is almost full. Logging of all call data has ER007 ER029 been suspended. | Please contact your system representative. PH_GAEN_DiskFullRecord Your disk is almost full. Message recording has been suspended. | Please contact your system representative. PH_GAEN_DiskOptimisation An error occurred during disk maintenance. | Please ER002 contact your system representative. ER029 PH_GAEN_DiskPowerSupplyDown A problem has been detected. | A power supply has ER028 ER018 failed in the disk storage system. | Please contact ER029 your system representative. PH_GAEN_DiskRedundancy ER001 An error occurred with disk redundancy. The system is running on a single drive. | Please contact ER029 your system representative. PH_GAEN_Fax_CantDeliver A problem has been detected. | The fax system is ER028 improperly configured.Until it is fixed, the system ER041 cannot deliver faxes. | Please contact your system ER029 representative. PH_GAEN_Fax_CantReceive A problem has been detected. | The fax system is ER028 improperly configured.Until it is fixed, the system ER040 cannot receive faxes. | Please contact your system ER029 representative. PH_GAEN_Fax_CantReceiveOr Deliver A problem has been detected. | The fax system is ER028 improperly configured.Until it is fixed, the system ER039 ER029 cannot receive or deliver faxes. | Please contact your system representative. PH_GAEN_FaxDown A problem has been detected. | The fax system has ER028 failed. | Please contact your system representative. ER022 ER029 PH_GAEN_HeatProblem A problem has been detected. | The temperature in ER028 the main chassis has exceeded safe operating limits. ER013 ER029 | Please contact your system representative. PH_GAEN_MainPowerRestored Main power has been restored. ER021 PH_GAEN_MainPowerRestored ShutdownStarted Main power has been restored, but shutdown is already underway. ER038 PH_GAEN_NetNodeOut Remote site... | [Went out of service due to] critical NT004 error. | the maximum number of failed calls being ER008 ER009 reached. PH_GAEN_OnLineBackupFailed On-line backup has terminated with an error. | Please contact your system representative. 98 – T A B L E • 3 ER010 ER029 Prompts by phrase name Doc. No. 8558 - Release 1.0 June 2004 ER006 ER029 Xen Mail CTI Conversation Guide Phrase name Phrase text PH_GAEN_PMSLinkDown A problem has been detected. | The data link to the ER028 Property Mgmt System has failed. | Please contact ER027 ER029 your system representative. PH_GAEN_PowerSupplyBadVoltage A problem has been detected. | At least one of the power supplies is malfunctioning. | Please contact your system representative. ER028 ER030 ER029 PH_GAEN_PowerSupplyDown A problem has been detected. | One of the power supplies has failed. | Please contact your system representative. ER028 ER033 ER029 PH_GAEN_PowerSupplyFanDown A problem has been detected. | One of the power ER028 supply fans has failed. | Please contact your system ER012 ER029 representative. PH_GAEN_RAIDFanFail A problem has been detected. | A fan has failed in the disk storage system. | Please contact your system representative. PH_GAEN_SerialIntegrationDown A problem has been detected. | The data link to the ER028 telephone system has failed. | Please contact your ER011 ER029 system representative. PH_GAEN_TapeBackup An error occurred during your regularly scheduled ER003 backup. It is important to have a current backup. | ER029 Please contact your system representative. PH_GAEN_TapeNeedsCleaning A problem has been detected. | The tape backup unit needs cleaning immediately. | Please contact your system representative. PH_GAEN_UPSEngaged ER028 A problem has been detected. | The system is running on UPS battery power because main power ER020 ER029 has failed. | Please contact your system representative. PH_GAEN_VBoardAllFail All voice boards have failed. ER042 PH_GAEN_VMS The voicemail system. ER004 PH_GAEN_VoiceBoardDown A problem has been detected. | At least one voice board has failed. | Please contact your system representative. ER028 ER023 ER029 PH_GAEN_VoiceBoardDownCant A problem has been detected. | The system cannot ER028 answer the phone because a voice board has failed. ER035 ER029 | Please contact your system representative. Answer PH_GAEN_VoiceBoardDownCant Dialout Doc. No. 8558 - Release 1.0 June 2004 PH_GAEN_VoiceBoardDownCantDo Lamps PH_Group_AddChangeToLocal Access Prompts by phrase name Includes prompts ER028 ER037 ER029 ER028 ER031 ER029 A problem has been detected. | The system cannot ER028 dial out because a voice board has failed. | Please ER019 ER029 contact your system representative. A problem has been detected. | The system cannot ER028 ER036 activate message waiting indications because a voice board has failed. | Please contact your system ER029 representative. To add this subscriber, you must make this a local GR066 access group. However, local access groups cannot GR067 be used by remote sites. | Add the subscriber and change the group? T A B L E • 3 –99 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Group_AddedorDeleted |added. | deleted.| GR014 GL018 PH_Group_AddMemberbyExt GR056 To add a member, please enter the extension number, | for remote sites. | or, to spell the person's SR012 last name, enter pound pound. | To exit, enter star. SR043 NT033 SR047 GL017 PH_Group_AddMemberbyName To add a member, please enter the first three letters of the person's last name. |For Q, enter 7; for Z, enter 9.| Or, enter pound pound to select by extension number. | To exit, enter star. GR056 SR003 GL004 GL005 GL017 PH_Group_AddTurnOffDispatch To add this subscriber, you must turn off dispatch distribution for this group. Groups with dispatch distribution can only have members at the local site. | Add the subscriber and change the group? GR065 GR067 PH_Group_CanOtherSendToThis Can others send a message to this group? GR007 PH_Group_CanRemoteSendToThis Can subscribers at other sites send messages to this GR070 group? PH_Group_ChangeNameorNumber Do you want to change the | group number | group's GR008 spelled name |? GR009 PH_Group_ChangeRecordedName Do you want to change the group's recorded name? GR010 PH_Group_ConfirmorDelete Do you want to delete this member? | To confirm, enter 1. PH_Group_ContAddMemberbyExt To exit, enter star. To add another member, please GL017 enter the extension number, | for remote site | or, to GR058 SR012 NT033 spell the person's last name, enter pound pound. SR043 SR047 PH_Group_ContAddMemberby Name To exit, enter star. To add another member, please enter the first three letters of the person's last name. |For Q, enter 7;for Z, enter 9. Please enter the letters now.| PH_Group_ContDelMemberbyExt To exit, enter star. To delete another member, please GL017 enter the extension number, | for remote site | or, to GR059 SR012 NT033 spell the person's last name, enter pound pound. SR043 SR047 PH_Group_ContDelMemberbyName To exit, enter star. To delete another member, please enter the first three letters of the person's last name. |For Q, enter 7; for Z, enter 9. Please enter the letters now.| GL017 GR059 SR003 GL004 DR002 PH_Group_ContinueEditGroup A message to this group is still being copied. Continue editing this group? GR064 100 – T A B L E • 3 GR011 SR046 Prompts by phrase name Doc. No. 8558 - Release 1.0 June 2004 GL017 GR058 SR003 GL004 DR002 Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text PH_Group_Created Private | Open| group created. Ready to add the first GR021 member to this group. | Local access group created. GR022 GR071 Ready to add the first member to this group. PH_Group_DelMemberbyExt To delete a member, please enter the extension number, | for remote site | or, to spell the person's last name, enter pound pound. To exit, enter star. GR057 SR012 NT033 SR043 SR047 GL017 PH_Group_DelMemberbyName To delete a member, please enter the first three letters of the person's last name. |For Q, enter 7; for Z, enter 9.| Or, enter pound pound to select the extension number. To exit, enter star. GR057 SR003 GL004 GL005 GL017 PH_Group_EnterFirst3Letters Please enter the first three letters of the group's name. |For Q, enter 7; for Z, enter 9.| GR016 GL004 PH_Group_EnterGroupNumber Please enter the three digits of the group number. GR061 PH_Group_GroupNumber Group number <Number>. GR013 SUBPH_NumberString PH_Group_HasTheFollowing Members ...has the following members... GR015 PH_Group_LikeToAddAnother Would you like to create another group? GR045 PH_Group_LikeToAddMembers Would you like to add members to this group list? GR034 PH_Group_LikeToAddToThisGroup Would you like to add members to this group? GR033 PH_Group_LikeToChangeMore Would you like to make any more changes to this group? GR051 PH_Group_LikeToChangeName Would you like to change the name of this group? GR035 PH_Group_LikeToChangeThis Would you like to change this? GR038 PH_Group_LikeToContinueMaint Would you like to continue with group maintenance? GR040 PH_Group_LikeToCreateNewGroup Would you like to create a new group? GR041 PH_Group_LikeToDeleteAGroup Would you like to delete a group? GR042 PH_Group_LikeToDeleteAnother Would you like to delete another group? GR043 PH_Group_LikeToDeleteFromThis Would you like to delete members from this group? GR044 PH_Group_LikeToDeleteMembers Would you like to delete members from this group GR046 list? PH_Group_LikeToEditAGroup Would you like to edit a group? GR047 PH_Group_LikeToEditAnother Would you like to edit another group? GR050 PH_Group_LikeToListAllGroups Would you like to list all your groups? GR048 PH_Group_LikeToListMembers Would you like to list members of this group? GR049 PH_Group_LikeToReviewList Would you like to review this list? GR055 PH_Group_MemberAddedOrNot Added. | Group changed. | Member not added. GR014 GR068 GR069 Prompts by phrase name Includes prompts T A B L E • 3 –101 Phrase name Phrase text Includes prompts PH_Group_NameAndOrNumber Group number is <Number>. GR013 GR062 SUBPH_NumberString PH_Group_NoMatches There are no |further| matches to the |group number SP004 GR030 | three letters| you entered. Would you like to try GR029 again? SP004 GR031 SP070 PH_Group_NoMembers This group has no members. GR036 PH_Group_NoMoreMatches There are no |further| matches to the three letters you entered. | I'm sorry, there is no such extension number. | There are no matches to that extension number.| SP004 GR031 SR013 GR037 PH_Group_NotEnteredNeedsName Not entered. | The group cannot be added without a GR003 group number | name. | The |group number | group's GR002 GR005 spelled name| will not be changed. GR006 PH_Group_Number Group number <Number>. GR013 SUBPH_NumberString PH_Group_NumberConflicts Group number conflicts with an existing group number. Would you like to choose another group number? GR013 GR024 PH_Group_OpenLocalNameAndOr Number Open | Local access | group| is number... GR023 GR072 GR062 GR063 PH_Group_RecordGroupName At the tone, state the name of the group. | When you're finished, enter star. GR019 GL025 PH_Group_RecordMessageNow Would you like to record a message for this group GR053 now? PH_Group_ReviewListofGroups Would you like to review the list of your groups? GR054 PH_Group_SorryCantChangeGroup I'm sorry, I cannot presently change this group. GR012 PH_Group_SureYouWantToDelete Are you sure you want to delete... GR020 PH_Group_TheNumberIs The group number is | The numbers corresponding GR026 GR028 to the first three letters of the group's name are | SUBPH_NumberString <Number>. PH_Group_ThereAreNoGroups There are no groups. GR032 PH_Group_TheseExist The following groups exist... GR025 PH_Group_TheVoiceNameIs The group's voice name is... | <Name>. | not recorded. The group cannot be added without a recorded name. GR027 GR004 PH_Group_ThisPersonIsAMember This person is already a member. GR001 PH_Group_ToExitEnterStar To exit, enter star. GL017 PH_Gst_GuestNumber Guest number <Number>. SL077 SUBPH_NumberString 102 – T A B L E • 3 Prompts by phrase name Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Gst_HowNiceToHear How nice to hear from you! SL001 PH_Hold_AllStillBusy I'm sorry, all lines are |still| busy. HD001 HD002 PH_Hold_AttemptPutYou I will attempt to put you through. Please stay on the HD007 line. PH_Hold_HoldMusic <Music> PH_Hold_HoldOptions While you are holding | Remember|, you may enter HD008 2 to leave a message, or 3 to try another extension HD009 VC007 at any time. VC008 PH_Hold_NameStillBusy |<Name> | The person you are trying to reach is | still | on the phone | now|. MB017 MB005 HD003 PH_Hold_NoLongerBusy I'm sorry, the line is no longer busy, but now it doesn't answer. HD022 PH_Hold_TooMany And I have too many lines holding already. HD021 PH_Hold_YouAreInLine Calls are answered in the order received|. You are <Number> in line. | If you'd like | to hold | to continue to hold, |please say Yes; | enter 1;| to |stop holding, remain silent,| leave a message, enter 2| remain silent.| to try another extension, enter 3. You must enter a tone to remain connected. | There are over 10 calls holding ahead of you. HD004 HD010 HD011 HD012 HD013 HD014 HD015 HD016 HD017 HD018 HD019 HD005 HD033 HD034 HD006 HD020 PH_Leave_AskForExt Please enter the extension number | Or, to spell the SR012 person's last name, enter pound pound. SR047 PH_Leave_AskForExtOr Please enter the extension [number] <Number> for SR012 groups | and remote sites. | Or, to spell the person's SR043 NT026 last name, enter pound pound. SUBPH_NumberString SR047 PH_Leave_AskForGroupNumber Please enter the three digits of the group number. Prompts by phrase name HD023 HD024 HD025 HD026 HD027 HD028 HD029 HD030 HD031 HD032 GR061 T A B L E • 3 –103 Phrase name Phrase text Includes prompts PH_Leave_AskForName Please enter the first three letters of the person's last name | for Q, enter 7; for Z, enter 9. | Please enter the letters now|. Or, enter pound pound to select by extension number. SR003 GL004 DR002 GL005 PH_Leave_Beep <1 millisecond of silence|> GL021 PH_Leave_CancellingGroupMsg Canceling group message. SR041 PH_Leave_CantAccessMessage I'm sorry, I can't access |this | the next| message right now. SL074 SL075 PH_Leave_Confirm To confirm, enter 1. SR046 PH_Leave_Enter1toLeaveMessage Enter 1 to leave a personal message for... SR011 PH_Leave_GreetingInUse This greeting is currently in use. Would you like to SP071 try again? PH_Leave_GroupMessageBeing Copied Your last message to this group is still being copied. SR048 PH_Leave_GroupMessageNotHeard Your last message has not been heard. | Some group SR032 members haven't heard your last message.| Would SR031 SR033 you like to review it? PH_Leave_HasntHeardLast ...hasn't heard your last message yet. SL007 PH_Leave_LikeLeaveGroupAnother Would you like to leave this group an additional message? SR002 PH_Leave_LikeLeavePersonAnother Would you like to leave this person an additional message? SR007 PH_Leave_LikeRecordIntroduction Would you like to record an introduction? SL023 PH_Leave_LikeToLeave If you'd like to leave a message, I'll record it now. SL012 PH_Leave_LikeToLeaveAnother Would you like to leave another message? SR009 PH_Leave_LikeToLeaveAny Would you like to leave any messages? SR001 PH_Leave_LikeToRedirect Would you like to redirect this message to anyone else? SL027 PH_Leave_LikeToReviewGroup Message Your last message to this group is still being copied. SR048 | Wouldyou like to review it? SR033 PH_Leave_ListentotheRest Listen to the rest? SL030 PH_Leave_MessageSaved Message saved. SR022 PH_Leave_NodeIsOutOfService That remote site is not active. NT015 PH_Leave_NoSuchExtensionOrName I'm sorry, there is no such extension number. | There are no further matches to the group number you entered. | There are no further matches to the three letters you entered.| SR013 GR030 SP004 PH_Leave_NotRecorded ...not recorded. SP063 PH_Leave_NumberHaveNotHeard Over <Number> | people have not heard this message. DT024 SUBPH_NumberTrailing SR025 PH_Leave_PersonHasNotHeardLast This person hasn't heard your last message. Would SR029 you like to review it? SR033 PH_Leave_PersonHasNotHeardMsg ...has not heard this message. 104 – T A B L E • 3 SL063 Prompts by phrase name Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Leave_RecordingthenBeep Recording... SR042 PH_Leave_SendingGroupMessage Sending group message. SR040 PH_Leave_ShouldListNotHeardMsg List who has not heard this message? SR024 PH_Leave_SorryCantAccess I'm sorry, I can't presently access... GL014 PH_Leave_StillLikeLeaveMessage Would you still like to leave this person a message? SR039 PH_Leave_ToConfirmCancel To confirm cancellation, enter 1. SR030 PH_Leave_ToExitListEnterStar To exit the list, enter a digit at any time. SR027 PH_Leave_WillCopyMessageNow I'll copy the message now. SL024 PH_Leave_WillRecordMessageNow Okay, I'll record your message now. SR008 PH_Leave_WouldYouLiketoCancel Would you like to cancel this message? SR006 PH_Leave_YouLeftGroup You left this group another message. SR038 PH_Leave_YouLeftPerson You left this person another message. SR037 PH_Net_BadExt The target extension number does not exist. NT009 PH_Net_BoxClosed The target message box is closed. NT012 PH_Net_BoxFull The target message box is full. NT011 PH_Net_Chk_PerMsgXmitReceipt The message you sent to... NT039 PH_Net_EnterExt Please enter the extension number of the person you would like to leave a message for. | When you're finished, enter star. NT001 GL025 PH_Net_GroupNumberAtNode Group number... | at... | remote site GR013 NT029 NT004 PH_Net_Grp_AskForExtAtNode Please enter the extension number at... | remote site... | Or enter pound pound to spell the person's name at... | To exit, enter star. NT031 NT004 NT037 GL017 PH_Net_Grp_AskForNameAtNode Please enter the first three letters of the person's last name at... | or enter pound pound to select by extension number at… | remote site... | Please enter the letters now. | For Q enter 7, for Z enter 9. | To exit, enter star. NT030 NT035 NT004 DR002 GL004 GL017 PH_Net_Grp_AskForNodeNumber Please enter the three digits of the remote site number. | To exit, enter star. NT034 GL017 PH_Net_IsCorrect Is this correct? NT003 PH_Net_LikeToResend Would you like to resend the message? NT016 PH_Net_Lv_AMIS_AskForExtAtNode Please enter the extension number at... | remote site. NT031 | When you are finished, enter star. NT004 NT023 PH_Net_Lv_AMIS_ExtNeededAtNode I'm sorry. Subscribers at... | remote site. | must be specified by extension. Prompts by phrase name NT024 NT004 NT025 T A B L E • 3 –105 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Net_Lv_AskForExtOrGrpAtNode For groups at... | remote site | please enter the extension [number] or to spell the person's last name, enter pound pound | or enter pound pound to spell the person's last name | for groups and remote sites. NT036 NT004 SR012 SR043 NT031 NT027 SR047 NT037 NT026 PH_Net_Lv_AskForGrpAtNode Please enter the three digits of the group number at... | remote site… NT032 NT004 PH_Net_Lv_AskForGrpOrNodeNum Please enter the three digits of the group or remote NT022 site number. PH_Net_Lv_AskForNameAtNode Please enter the first three letters of the person's last name at... | remote site… | For Q enter 7, for Z enter 9. | Please enter the letters now. | Or enter pound pound to select by extension number at... NT030 NT004 GL004 DR002 NT035 PH_Net_NodeOutOfService That remote site is out of service. NT013 PH_Net_NoSuchExtensionOrName There are no further matches to the three letters | the SP004 NT028 group or remote site number | you entered. | I'm SR013 sorry, there is no such extension number. PH_Net_NotDialling The voicemail system is not currently dialling to... NT014 PH_Net_OneToDisconnect To disconnect, enter 1. NT006 PH_Net_RemoteNode Remote site... NT004 PH_Net_ResendMessage OK, I'll resend your message. NT020 PH_Net_SubscriberAtNode Extension... | at... | remote site... DR012 NT029 NT004 PH_Net_TheExtensionIs The extension you entered is... NT002 PH_Net_TooLong The message is too long. NT010 PH_OAI_PlayPause Press pause to continue pausing or resume to continue playing. IN002 PH_OAI_SelectMessage To play a message, press the one touch key. To look IN001 through your message list, press the Next or Previous key. PH_Opt_ForGreetingsEnter4 For greetings, enter 4; groups, 5; transfer or delivery options, 6; personal options, 7. PH_Opt_ForTransferOptionsEnter For transfer options, enter 4; for delivery options, 5. ME016 PH_Opt_ForUrgentEnter4 ME012 For urgent, enter 4; private, 5; return receipt, 6; future delivery, 7. | When you're finished, enter star. GL025 GL026 | Otherwise, I'll send your message now. PH_Opt_HearReceipts To hear return receipts, enter 4; leave messages, 5; ME005 review old messages, 6; setup options, 7. PH_Opt_LeaveMessages To leave messages, enter 5; review old messages, 6; ME006 setup options, 7. 106 – T A B L E • 3 Prompts by phrase name Doc. No. 8558 - Release 1.0 June 2004 ME009 Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Opt_MessageDelivery Message Delivery: For your work phone, enter 4; home phone, 5; pager, 6; spare phone, 7 | fax machine, 8. ME007 FM001 PH_Opt_NewMessages To hear new messages, enter 4; leave messages, 5; ME002 review old messages, 6; setup options, 7. PH_Opt_NoNewHearReceipts There are no new messages. To hear return receipts, ME004 enter 4; leave messages, 5; review old messages, 6; setup options, 7. PH_Opt_NoNewLeaveMessages There are no new messages. To leave messages, enter 5; review old messages, 6; setup options, 7. ME003 PH_Opt_ToAddMembersEnter4 To add members, enter 4; delete members, 5; list members, 6; change group name, 7. ME019 PH_Opt_ToChangePhoneEtcPlusFax To change the phone number, enter 4; schedule, 5; ME008 delivery mode, 6 | fax notification, 7. FM002 PH_Opt_ToChangeThePhone Number To change the phone number, enter 4; schedule, 5; ME008 delivery mode, 6 | fax notification, 7. FM002 PH_Opt_ToChangeTransferNumber To change transfer number, enter 4; call screening, ME015 5; call holding, 6. PH_Opt_ToCheckNewMessages To check new messages, enter 4; leave messages, 5; ME001 review old messages, 6; setup options, 7. PH_Opt_ToCreateAGroupEnter4 To create a group, enter 4; edit a group, 5; list groups, 6; delete a group, 7. PH_Opt_ToHearCurrentGreeting ME010 To hear the current greeting, enter 4; switch greeting, 5; edit standard greeting, 6; edit alternate FM066 greeting, 7; edit busy greeting, 8 | edit fax greeting, 9. PH_Opt_ToHearMessageEnter4 To hear this message, enter 4; cancel, 5; change special delivery, 6. | When you're finished, enter star. ME013 GL025 PH_Opt_ToHearMessageNotHeard To hear this message, enter 4; cancel, 5; change special delivery, 6; list who has not heard it, 7. | When you're finished, enter star. ME014 GL025 PH_Pause_2ToRecord To record, enter 2. SR018 PH_Pause_EnterTT Enter any digit to continue. GL019 PH_Pause_PauseToPlay To continue playing, enter 8. SL046 PH_Pause_PlaybackPaused Playback paused. SL045 PH_PTF_AskResend Send this fax again? FM083 PH_PTF_CannotTransmit You sent the fax... | A fax you sent could not be transmitted. FM082 FM081 PH_PTF_EnterFaxNumber Enter the digits of the fax phone number. FM026 PH_PTF_ToSendToDifferent To change the number, enter 2. FM085 PH_PTF_ToSendToOfferNum To send to <Number> | enter 1. FM084 SUBPH_NumberString DR014 Prompts by phrase name ME020 T A B L E • 3 –107 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_PTF_WillBeSent The fax will be sent shortly. FM086 PH_PTF_YourFaxWillBeSentTo Your fax will be sent to... FX021 PH_Rec_DialtoneDetected An interruption has occurred; to continue, enter 1. GL016 PH_Rec_EnterPauseToContinue To continue recording, enter 8. SR016 PH_Rec_EnterTTToContinue Enter any digit to continue. GL019 PH_Rec_OutOfSpace I'm sorry, I'm out of message space and can't record GL013 any more. PH_Rec_Recording Recording... PH_Rec_RecordingPaused Recording paused. | To continue recording, enter 8. SR014 SR016 PH_SBOwn_EnterBoxToReset Please enter the box number to reset. SM002 PH_SBOwn_LikeToRecordGreeting Would you like to record a personal greeting? SM005 PH_SBOwn_LikeToRecordVoice Name Would you like to record a voice name? SM004 PH_SBOwn_LikeToResetBox To reset a personal message box, enter 1. | To exit, SM001 enter star.| GL017 PH_SBOwn_LikeToSetSecurityCode Would you like to set a security code? SM003 PH_SBOwn_TheCurrentGreetingIs The current greeting is... SP075 PH_SM_Opt_HearReceipts To hear return receipts, enter 4; leave messages,5; review old messages, 6; setup options, 7; system manager options, 0. ME005 SY072 PH_SM_Opt_LeaveMessages To leave messages, enter 5; review old messages, 6; ME006 setup options, 7; system manager options, 0. SY072 PH_SM_Opt_NewMessages To hear new messages, enter 4; leave messages, 5; ME002 SY072 review old messages, 6; setup options, 7; system manager options, 0. PH_SM_Opt_NoNewHearReceipts There are no new messages. To hear return receipts, ME004 enter 4; leave messages,5; review old messages, 6; SY072 setup options, 7; system manager options, 0. PH_SM_Opt_NoNewLeaveMessages There are no new messages. To leave messages ,enter 5; review old messages, 6; setup options, 7; system manager options, 0. PH_SM_Opt_ToCheckNewMessages To check new messages, enter 4; leave messages, 5; ME001 SY072 review old messages, 6; setup options, 7; system manager options, 0. PH_Spdl_ChangeToImmediate Would you like to change to immediate delivery? SD029 PH_Spdl_EnterDayOfMonth Enter the day of the month as a number from 1 to 31. DS014 PH_Spdl_EnterMonth Enter the month of the year as a number from 1 to DS015 12 where January is 1 and so on. PH_Spdl_EnterTime Enter the time to the minute. | When you're finished, enter star. 108 – T A B L E • 3 SR042 DS011 GL025 Prompts by phrase name Doc. No. 8558 - Release 1.0 June 2004 ME003 SY072 Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text PH_Spdl_ForLaterEnter For later today, enter 0; for tomorrow, 1; for 2 days DS020 from now, 2; and so on. To indicate a month and day, enter 9. PH_Spdl_FutureAt |Today | Tomorrow | <date>| at <Time>. DT021 DT023 SUBPH_DateTime DT020 PH_Spdl_KeepFuture Would you like to keep that? SD030 PH_Spdl_LikeSpecialDelivery Would you like special delivery for this message? SD004 PH_Spdl_LikeSpecialDeliveryRep Would you like special delivery for this reply? SD005 PH_Spdl_LikeToChangeSpecial Would you like to change special delivery for this message? SD006 PH_Spdl_MarkedForDelivery Marked for delivery... SD031 PH_Spdl_MarkedPrivateSK |Marked as private. Keep it private? | Marked as private. | Not private.| SD008 SD007 SD010 PH_Spdl_MarkedPrivateYN |Marked as private. Keep it private? | Mark it private?| SD008 SD009 PH_Spdl_MarkedReceiptSK |Marked for return receipt. Keep return receipt? | Marked for return receipt. | No receipt.| SD013 SD012 SD015 PH_Spdl_MarkedReceiptYN |Marked for return receipt. Keep return receipt? | Mark for return receipt?| SD013 SD014 PH_Spdl_MarkedUrgentSK |Marked as urgent. Keep it urgent? | Marked as urgent. | Not urgent.| SD018 SD017 SD020 PH_Spdl_MarkedUrgentYN |Marked as urgent. Keep it urgent? | Mark it urgent?| SD018 SD019 PH_Spdl_MarkFuture Mark for future delivery? SD028 PH_Spdl_NoRedirect This message cannot be redirected. SD011 PH_Spdl_NoSpecialDelivery This message has no special delivery. SD001 PH_Spdl_NotRecognizeDate I'm sorry, I did not recognize the date you entered. | DS023 Would you like to try again? SP070 PH_Spdl_OptionNotAvailable This option is not available. Please see your system GL020 manager if you need more information. PH_Spdl_SendThisWay Send it this way? SD002 PH_Spdl_SentImmediately Will be sent immediately. | Will be sent according to the network delivery schedule. SR036 SR049 PH_Spdl_ToSendThisWay To send it this way, enter 1. SD003 PH_Spdl_UrgentPrivateMessage This |urgent| |private| message SD026 SD024 SD025 SR028 PH_Spdl_WillBeSent ...will be sent... SR021 Prompts by phrase name Includes prompts T A B L E • 3 –109 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Spdl_WithReceipt ...with return receipt requested. SD016 PH_Spr_CouldNotRecognize I'm sorry, I cannot understand your voice. Use your SC005 telephone to enter the extension number now. Otherwise I will transfer you to the operator. PH_Spr_DidNotHearYou I'm sorry, I did not hear you. SC006 PH_Spr_DidNotRecGotoOperator I'm sorry, I did not hear you. Would you like to be transfered to the operator? SC008 PH_Spr_DidNotRecRepeat I'm sorry, I did not hear you. | At the tone... | Please SC006 repeat the extension number. SC001 SC007 PH_Spr_GotoOperator Would you like to be transfered to the operator? PH_Spr_InvalidExtension I'm sorry | Extension <Number> | is not valid. | At SC013 the tone... | Please say the extension number again. DR012 SUBPH_NumberString SC003 SC001 SC004 PH_Spr_IsThisCorrect Extension <Number> | Is this correct? DR012 SUBPH_NumberString SC012 PH_Spr_NotImplemented I'm sorry, this feature has not been implemented. SC011 PH_Spr_OpenLineHelp Please say the command "extension," "operator," or SC017 "directory." PH_Spr_SayExtension At the tone... | Please say the extension number of the person you are trying to reach. SC001 SC002 PH_Spr_TryAnotherName Would you like to try another name? SC010 PH_Sub_AllSettingsAreErased All settings have been erased and your mailbox remains as new. If you wish to repeat the setup process now, enter your personal ID. SS011 PH_Sub_Ask_EditIntro Edit this introduction? SL118 PH_Sub_Ask_EditMsg Edit this message? SL104 PH_Sub_Ask_MessageOptions Would you like message options? SL103 PH_Sub_Ask_SendToAnyoneElse Send this to anyone else? SL105 PH_Sub_CallsForwardedTo Calls are currently forwarded to... SP089 PH_Sub_CallsForwardedTo Shall I forward all calls to voicemail? SP090 PH_Sub_CanHaveTwoGreetings You can have two greetings: One for when you are SS012 GL006 not available, another for when you are on the phone. Would you like to have two greetings? | Enter 1 for yes, or 2 for no. PH_Sub_CantAccessSetupOptions I'm sorry, I can't presently access | setup options. | Please try again later. 110 – T A B L E • 3 GL014 SP079 GL024 Prompts by phrase name Doc. No. 8558 - Release 1.0 June 2004 SC009 Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Sub_ChooseACodeWillNotForget Choose a code that you will not forget. The code should be three to ten digits. | Please enter your security code now. | When you're finished, enter star. SP020 SP078 GL025 PH_Sub_CurrentNumberHasSpecial The current phone number contains special dialling DS016 codes that cannot be entered over the phone. Are you sure you want to change this number? PH_Sub_DeliveryOptionsComplete Delivery options complete. Would you like to review them? PH_Sub_DoesNotKnowExtension SS005 Someone who does not know your extension number may still reach you or leave you a message GL004 DR002 just by knowing your last name. For this, the system must know how to spell your last name. Spell your name by entering the first three letters of your last name. | For Q, enter 7; for Z, enter 9.| Please enter the letters now. PH_Sub_DoNotDisturbIs Do not disturb is currently... SP088 PH_Sub_EditMsgMenuMenu To add, enter 4; listen, 5; rerecord, 6 | finishing editing, star. SL108 SL135 PH_Sub_EditMsgYesNoMenu To add enter 1, listen, 2. | To rerecord, enter pound. | SL107 To exit, enter star. GL032 GL017 PH_Sub_EnrollmentPausedEnter1 Enrollment paused. To continue the enrollment process, enter 1. SS001 PH_Sub_EnrollSetSecurityCode Would you like to set a security code to safeguard your mailbox? Enter 1 for Yes or 2 for No. SS009 PH_Sub_EnterFirst3Letters Enter the first three letters of your last name. | For Q, enter 7; for Z, enter 9. Please enter the letters now. | To exit, enter star. SP043 GL004 DR002 GL017 PH_Sub_EnterNewPhoneNumber Enter the digits of the new phone number. | To insert one-second pauses, enter the pound key. | When you’re finished, enter star. SP012 SP086 GL025 PH_Sub_EnterPersonalCode Please enter your personal security code. SL013 PH_Sub_EnterSecurityCode Please enter your new security code. | To delete your present security code, just [enter star now | wait and I’ll delete it]. | Please reenter your new security code to confirm it. | When you’re finished, enter star. SP019 SP084 SP085 SP025 GL025 PH_Sub_EnterSecurityCodeNow Please enter your security code now. | When you're SP078 finished, enter star. GL025 PH_Sub_ExitOrAskForExt To exit, enter star. | For groups... | Enter the extension [number] or... | Or, to spell the person’s last name, enter pound pound. Prompts by phrase name DS019 SL109 SR044 SL111 SL112 SR047 T A B L E • 3 –111 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Sub_ExitOrAskForName To exit, enter star. | Enter the first three letters of the person's last name. | Please enter the letters now. | For Q enter 7, for Z enter 9. | Or, enter pound pound to select by extension number. SL109 SL110 DR002 GL004 GL005 PH_Sub_ForwardAllCallsIs Forward all calls to voicemail is currently... SP087 PH_Sub_GreatWelcomeToTheSystem SS002 Great! Welcome to the voicemail system. To use your new voice mailbox in the future, just enter your personal ID when the system first answers. If you'd like to use your mailbox now, enter your personal ID. PH_Sub_HelloOwner SL002 <Name>. | Remember, 1 for Yes and 2 for No. | Remember, for the main menu, enter star; to move ME018 back a menu, enter pound. PH_Sub_HoldingIsNotSupported Call holding to your extension is | not supported by SP058 SP061 your phone's transfer setting. Please see your system manager if you need more information. PH_Sub_HoldingToExtensionIs Call holding to your extension is |on | off|. Shall I |leave | turn| it on? PH_Sub_LikeIncludedInDirectory Would you like to be listed in the directory, so that SS008 outside callers may reach you just by knowing your name? Enter 1 for yes or 2 for no. PH_Sub_LikeSpecialDeliveryRedir Would you like special delivery for this message? SD004 PH_Sub_LikeToAccessSetup Would you like to access your setup options? SP001 PH_Sub_LikeToChangeDelivery Would you like to change your delivery options? SP015 PH_Sub_LikeToChangeDirStatus Would you like to change your directory listing status? SP048 PH_Sub_LikeToChangeGreetings Would you like to change your greetings? SP006 PH_Sub_LikeToChangeGroups Would you like to change your groups? GR039 PH_Sub_LikeToChangeOptions Would you like to change your personal options? SP016 PH_Sub_LikeToChangePhoneNumber Would you like to change |the current phone number? | it?| SP010 SP014 PH_Sub_LikeToChangeRecordName Would you like to change your recorded name? SP050 PH_Sub_LikeToChangeSpelledName Would you like to change your spelled name? SP051 PH_Sub_LikeToChangeTransfer Would you like to change call transfer? SP062 PH_Sub_LikeToChangeTransorDlv Would you like to change your transfer or delivery SP046 options? PH_Sub_LikeToDoAnythingElse Would you like to do anything else? SP003 PH_Sub_LikeToSetSecurityCode Would you like to set your security code? |Enter 1 for Yes, or 2 for No.| SP018 GL006 112 – T A B L E • 3 Prompts by phrase name Doc. No. 8558 - Release 1.0 June 2004 SP058 GL007 GL008 GL010 GL009 Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text PH_Sub_ListingInDirectoryIsNow Your listing in the directory is now |off | on|. Shall I SP052 |turn it on | leave it on|? GL007 GL008 GL009 GL010 PH_Sub_LowOnSpace The voicemail system is running low on recording GL011 space. Please delete all unnecessary messages. PH_Sub_MainMenu Main Menu. ME017 PH_Sub_MakeThisCurrentGreeting Would you like to make this greeting active? SP035 PH_Sub_MsgHandlingMenu To edit, enter 4; change special delivery, 5; address SL106 to others, 6 | send message, star. SL136 PH_Sub_MsgHandlingRedirectMenu To edit, enter 4; change special delivery, 5 | send message, star. SL121 SL136 PH_Sub_NoCurrentPhoneNumber There is no current phone number. DS031 PH_Sub_NoIntroToListenTo I'm sorry. There is no previously recorded introduction to listen to. SL119 PH_Sub_NoMsgToListenTo I'm sorry. There is no previously recorded message SL120 to listen to. PH_Sub_NoSecurityCodeHasBeenSet No security code has been set. PH_Sub_NumbersToLastName The numbers corresponding to the first three letters SP045 SUBPH_NumberString of your last name are | <Numbers> | not entered. Please note that you should enter a spelled name. SP042 PH_Sub_OneWayPeopleKnow One way people know they've reached you or that SS004 you've called them is by hearing your name. At the GL025 beep, please state your first and last name; state only your name. | When you're finished, enter star. PH_Sub_PersonalOptionsComplete Personal options complete. Would you like to review them? PH_Sub_RecordBusyGreeting SS015 At the tone, please record your busy greeting for when you are on the phone. | When you’re finished, GL025 enter star. PH_Sub_RecordPersonalGreeting At the tone, please record your personal greeting. | SS016 When you’re finished, enter star. GL025 PH_Sub_RecordYourGreeting Okay, I’ll record your greeting now. SP072 PH_Sub_ScheduleOptionsComplete Schedule options complete. Would you like to review them? DS017 PH_Sub_ScreeningIsNotSupported Call screening to your extension is | not supported SP059 SP061 by your phone's transfer setting. Please see your system manager if you need more information. PH_Sub_ScreeningToExtensionIs Call screening to your extension is |on | off|. Shall I | SP059 leave | turn| it on? GL007 GL008 GL010 GL009 PH_Sub_SecurityCodeDeleted Your security code has been deleted. Prompts by phrase name Includes prompts SP017 SP056 SP023 T A B L E • 3 –113 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Sub_SecurityCodeNowActive Your new security code has now been activated. SP027 PH_Sub_SeeYouLater If you'd like to try an extension, you may do so now. See you later. SP002 PH_Sub_SetSecurityCode Would you like to set your security code? SP018 PH_Sub_SetupOptionsComplete Setup options complete. Would you like to review SP057 them? PH_Sub_ShouldBeThreeToTen I’m sorry. Your security code should be 3 to 10 digits. PH_Sub_SorryCodesDidNotMatch I'm sorry, the two security codes you entered don't SP026 match. | Your security code has not been changed. SP024 PH_Sub_StateYourNameAtTheBeep Okay, state your name at the tone. | When you’re finished, enter star. SP044 GL025 PH_Sub_SwitchingToGreeting I'm switching to your | standard | alternate | greeting, which currently is... SP034 SP033 PH_Sub_ThankYouYourBoxIsSetup SS006 Thank you. Your voice mailbox is now setup. If you are satisfied with your mailbox settings, enter 1. Remember that you may change each setting individually later on. However, if you wish to erase all current settings, and repeat the setup process, enter 2 now. PH_Sub_TheCurrentPhoneNumberIs The current phone number is <Number>. SP009 SUBPH_NumberString PH_Sub_TheNewPhoneNumberIs The new phone number is <Number>. SP013 SUBPH_NumberString PH_Sub_ThereIsNoPhoneNumber There is no phone number. This delivery schedule DS029 cannot dial out. PH_Sub_ThisOptionIsNotAvailable This option is not available. Please see your system GL020 manager if you need more information. PH_Sub_TransDlvOptionsComplete Transfer and delivery options complete. Would you SP049 like to review them? PH_Sub_TransferOptionsComplete Transfer options complete. Would you like to review them? PH_Sub_TransferToExtensionIs Call transfer to your extension is currently | on | off SP060 |. Shall I | leave | turn | it on? GL007 GL008 GL010 GL009 PH_Sub_TXWouldYouLikeTo Rerecord Would you like to rerecord the [standard day | night] |alternate greeting? PH_Sub_TXWouldYouLikeToSwitch |Would you like to switch to the [standard day and SP066 SP074 night] | alternate| greeting? | Would you like to SP014 change it? PH_Sub_WelcomeToTheSystem Hello, and thank you for calling. As a new voice mailbox owner, please take a moment to personalize your new mailbox. 114 – T A B L E • 3 SP077 SP073 SP065 SP064 SS003 Prompts by phrase name Doc. No. 8558 - Release 1.0 June 2004 SP055 Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text PH_Sub_WhenCallersCantReachYou When callers can't reach you directly they will go to SS007 your voice mailbox. To encourage callers to leave you a message, your mailbox should include a personal message to greet them. PH_Sub_WillHaveSameGreeting You will have the same greeting for when you are SS014 not available and when you are on the phone. At the GL025 tone, please record your personal greeting. | When you’re finished, enter star. PH_Sub_WillHaveTwoGreeting SS013 You will have two greetings. At the tone, please record your standard greeting for when you are not GL025 available. | When you’re finished, enter star. PH_Sub_WouldYouLikeToChange Would you like to change | it | them? | Enter 1 for Yes, or 2 for No. PH_Sub_WouldYouLikeToDelete Code Would you like to delete your security code? | Enter SP022 1 for Yes, or 2 for No. GL006 PH_Sub_WouldYouLikeToRerecord Would you like to rerecord your | alternate | standard | busy greeting? SP036 SP037 SP081 PH_Sub_WouldYouLikeToSwitch Would you like to switch to your |standard | alternate| greeting? SP039 SP038 PH_Sub_YouHaveNotBeenListed You will not be listed in the directory since a listing SS010 requires both your recorded name and a spelled name. Callers will have to know your extension number to reach you or leave you a message. PH_Sub_YourFaxBoxIs FM075 In addition to voice messages, callers may leave you faxes by entering your fax extension. Your fax SUBPH_NumberString extension is... PH_Sub_YourGreetingIs |The |standard day | night | alternate | fax | greeting is | Your | standard | alternate | current | fax | greeting is... | The greeting your fax callers hear is currently... SP067 SP068 SP069 FM069 SP041 SP040 SP008 FM065 FM064 PH_Sub_YourNewNameIs Your new name is <Name> | not recorded. Please note that it is best to have a recorded name. SP030 SP028 PH_Sub_YourRecordedNameIs Your recorded name is currently <Name> | not recorded. SP053 SP063 PH_Sys_AnotherSysMgrActive Another system manager is already active on the phone or at the console. Please try again later. SY071 PH_Sys_LikeToBeSysMgr Would you like to access system manager options? SY069 PH_Sys_SysMgrContinueMenu To continue system maintenance, enter 1. To quit, enter 2. SY068 PH_SysMgr_AddComplete Add complete. SY028 Prompts by phrase name Includes prompts SP014 SP047 GL006 T A B L E • 3 –115 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_SysMgr_AnnounceIsOffOrOn Fax notification for the operator's mailbox is currently |on | off|. Shall I |leave | turn| it on? SY007 GL007 GL008 GL010 GL009 PH_SysMgr_AskForFaxVoice Annotation Ask for voice annotation when callers leave faxes for the public fax box? SY086 PH_SysMgr_CantAccessMailbox I'm sorry. This mailbox, or its messages, are now in SY012 use. Please try again later. PH_SysMgr_CantChangeGreetings I'm sorry. The system greetings cannot be changed. SY077 PH_SysMgr_ChangeAnotherBox Would you like to change another mailbox? SY076 PH_SysMgr_ChangeBox Would you like to change a mailbox? SY061 PH_SysMgr_ChangeBoxGreetings Would you like to change the greetings for |<Name> | box number <Number>|? MB015 SY084 SUBPH_NumberString PH_SysMgr_ChangeGreeting Would you like to change the opening greetings? SY062 PH_SysMgr_ChangeOperator Would you like to change the operator mailbox? SY064 PH_SysMgr_ChangeSchedule Would you like to change the system schedule? SY063 PH_SysMgr_CodeCantBeDeleted The security code for this mailbox can't be deleted SY025 now. Please try again later. PH_SysMgr_ContinueMaintenance Would you like to continue system maintenance? PH_SysMgr_DaysNotValid I'm sorry, I did not recognize the days you entered. | SY047 Would you like to try again? SY011 PH_SysMgr_DeletionComplete Deletion complete. PH_SysMgr_DoesNotHaveMailbox SY038 ...does not have a mailbox | and the maximum SY039 number of mailboxes you may add has been SY070 SY040 reached. | You must delete an existing mailbox before you can add a new one. | Would you like to add one?| PH_SysMgr_DriverVersion ...using driver version <driver version>. SY082 SUBPH_NumberString PH_SysMgr_EnterFaxExtension Enter the number of the fax extension. | When you're finished, enter star. SY004 GL025 PH_SysMgr_EnterNewClockTime Enter the new clock time to the minute. SY054 PH_SysMgr_EnterOperatorsBox Please enter the extension number for the operator's SY059 station. PH_SysMgr_EnterTheExtension Enter the extension number. SY030 PH_SysMgr_EnterYear Enter the year as a four-digit number. SY048 PH_SysMgr_ExtensionIsReserved I'm sorry, that extension is reserved and may only SY035 be changed through the operator's mailbox option. PH_SysMgr_ExtensionX Extension <Number>. 116 – T A B L E • 3 SY065 SY031 SUBPH_NumberString Prompts by phrase name Doc. No. 8558 - Release 1.0 June 2004 SY024 Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text PH_SysMgr_FaxExtensionIs The fax extension is <extension>. | Is this correct? SY001 SY003 SUBPH_NumberString PH_SysMgr_FaxNotifyAlwaysOr Never Enter 1 to always leave a public notification message when a fax arrives. | Enter 2 to disable leaving public notification messages when a fax arrives. SY087 SY089 PH_SysMgr_FaxNotifyAlwaysOr OnVoice Enter 1 to always leave a public notification message when a fax arrives. | Enter 2 to leave public noticification only when there's a voice annotation. SY087 SY088 PH_SysMgr_FirmwareVersion ...and firmware version <firmware version>. SY083 SUBPH_NumberString PH_SysMgr_FreeTime Available recording time is <Number> hours | minute(s). SY014 SY015 SY016 SY067 SUBPH_NumberTrailing PH_SysMgr_IdInUseTryAgain I'm sorry. That extension is already used for a mailbox. Would you like to try again? SY006 SY011 PH_SysMgr_KeySerialNumberIs The system key serial number is <serial number>. | SY074 There is no key attached to the voicemail system. SY075 SUBPH_NumberString PH_SysMgr_LikeToChangeSchedule Would you like to change schedule 1? PH_SysMgr_LikeToChangeScheduleX Would you like to change schedule 1, interval [A | SY056 B | C]? SY057 SY058 PH_SysMgr_LikeToDeleteIt Would you like to delete it? SY053 PH_SysMgr_LikeToDeleteMailbox Would you like to delete the mailbox? SY036 PH_SysMgr_LikeToGetStatus Would you like to hear system information? SY073 PH_SysMgr_LikeToResetMailbox Would you like to reset the mailbox to new? SY034 PH_SysMgr_LocalConnectReady Ready to play and record. SY085 PH_SysMgr_MailboxCantBeDeleted This mailbox cannot be deleted now. Please try again later. SY037 PH_SysMgr_MailboxCantBeReset This mailbox cannot be reset now. Please try again SY027 later. PH_SysMgr_NoAddDuplicateID The new mailbox cannot be added. The extension number you selected conflicts with a current personal ID. SY029 PH_SysMgr_NoFaxExtension There is no current fax extension. | Is this correct? SY002 SY003 PH_SysMgr_OnDays ...on (for example) Monday, Tuesday, and Friday. | SY051 There are currently no scheduled days. SY078 SUBPH_Days Prompts by phrase name Includes prompts SY055 T A B L E • 3 –117 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_SysMgr_OperatorBoxIs The operator's mailbox is |<Number> | not specified|. Would you like to change it? SY008 SY009 SY010 SUBPH_NumberString PH_SysMgr_OperatorSetupComplete Operator mailbox setup complete. SY060 PH_SysMgr_PortsActive <Number> voicemail ports are active... SUBPH_NumberLeading SY081 PH_SysMgr_QNumber Q <Number>. SY080 SUBPH_NumberString PH_SysMgr_ReadNumber <Half second of silence> GL001 PH_SysMgr_ResetComplete Reset complete. SY026 PH_SysMgr_ResetPassword There is no security code set for this mailbox. | Would you like to delete the security code? SY032 SY033 PH_SysMgr_ScheduleIsActive The current schedule is active from <Time> to <Time> on [Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday.] | There are currently no scheduled hours. SY050 DT032 SY079 SUBPH_Time PH_SysMgr_ScheduleNotChanged The schedule was not changed. SY052 PH_SysMgr_SorryDidntHear I'm sorry. I did not hear your selection. Please reenter your selection now. SY005 PH_SysMgr_SysMgrMenu To change a mailbox enter 4; opening greetings, 5; SY066 system schedule, 6; system information, 7; operator settings, 8. PH_SysMgr_SystemIsIn The system is in |day | night | alternate greeting| mode. |Shall I leave it on? | Would you like to change to alternate greeting mode?| PH_SysMgr_TheClockIsSetAt The clock is set to ... | Would you like to change it? SY017 SUBPH_Time SY010 PH_SysMgr_TheCurrentGreetingIs The current | day | night | alternate | greeting is ... | not recorded |. Would you like to change it? SY041 SY042 SY043 SY044 SY010 PH_SysMgr_TheDateIsSetAt The date is set to ... | Would you like to change it? SY018 SY010 SUBPH_Date PH_SysMgr_TimeNotValid I'm sorry, I did not recognize your time entry. | Would you like to try again? SY046 SY011 PH_SysMgr_ValueNotValid I'm sorry, I did not recognize the date you entered. | SY049 Would you like to try again? SY011 PH_SysMgr_VersionNumber This is software version <Number>. PH_SysMgr_WillRecordItNowBeep Okay, I'll record it now. | <1 millisecond of silence> SY045 GL021 118 – T A B L E • 3 SY013 SUBPH_NumberString Prompts by phrase name Doc. No. 8558 - Release 1.0 June 2004 SY019 SY020 SY021 SY022 SY023 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Xfer_Announce <Tone> GL022 PH_Xfer_CallForExt Call for extension <Number>. MB010 SP031 SUBPH_NumberString PH_Xfer_CallForName Call for <Name>. MB010 PH_Xfer_CallFrom Call from <Name>. MB012 PH_Xfer_Confirm Please enter 1 to take the call, or 2 and I'll take a message. MB013 PH_Xfer_HoldOn MB020 Please hold on while I try the fax machine. Remember, press the start button when you hear the MB009 tone. | Please hold on while I try that extension.| PH_Xfer_WhomIsCalling Who may I say is calling? SUBPH_1-10NewMessages SL078–SL087 SUBPH_DateTime DT021–DT023 SUBPH_NumberLeading DT024 DT025 SUBPH_NumberLeading SUBPH_Time SUBPH_DayOfMonth DT043–DT073 SUBPH_Days Doc. No. 8558 - Release 1.0 June 2004 MB011 <Days> Leading ...and... <Days> Trailing DT036–DT042 DT031 DT001–DT007 SUBPH_DueSpan EM199 SUBPH_EnterNumber DR014–DR023 SUBPH_ExDateTime DT020 SUBPH_Month DT008–DT019 SUBPH_NumberTrailing SUBPH_NumberLeading NM113 NM101–NM112 SUBPH_NumberString SUBPH_NumberTrailing SUBPH_NumberLeading SUBPH_NumberString2 NM043 SUBPH_NumberTrailing NM114 NM001–NM099 SUBPH_Time SUBPH_NumberLeading NM113 SUBPH_NumberTrailing DT034 DT033 SUBPH_TimeSpan EM213 SUBPH_YouHave1–10NewMessages SL093–SL102 SUBPH_YouHave1–10SavedMessages SL124–SL133 Prompts by phrase name T A B L E • 3 –119 Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.0 June 2004 THIS PAGE INTENTIONALLY LEFT BLANK 120 – T A B L E • 3 Prompts by phrase name TABLE•4 Unnumbered prompts Most of the voice fields for system prompts are located on the Voice Prompt Editor screen. Additional prompts are located on other screens and are defined as unnumbered prompts. This table provides a list of these unnumbered prompts, grouped according to the console screen on which they are located. The list includes: • The path and file name, including the OGM subdirectory. “xx” designates your two-character language code. For example “us” is English. • A description of the prompt, including its location at the console • The prompt text Doc. No. 8558 - Release 1.0 June 2004 Unnumbered prompts Path and file name Screen location Prompt\Ogm\xx\0b-00-00\ 0e-5a-80\Name.ogm Application Screen page 3 Opening box Prompt\Ogm\xx\0b-00-00\ 0e-5a-80\Day.ogm Application Screen page 3 Hello, Voice Messaging System. You may enter an extension at anytime. If you don’t know the extension, enter 411 for a directory. Otherwise, please stay on the line, and an operator will be right with you. Prompt\Ogm\xx\0b-00-00\ 0e-5a-80\Night.ogm Application Screen page 3 Hello, Voice Messaging System. You may enter an extension at anytime. If you don’t know the extension, enter 411 for a directory. Otherwise, please answer the following questions, and I’ll make sure your message gets attention. Prompt\Ogm\xx\0b-00-00\ 02-00-00\Name.ogm Application Screen page 4 The operator box Prompt\Ogm\xx\0b-00-00\ 02-00-00\Day.ogm Application Screen page 4 I’m sorry the operator is currently unavailable. To try again, enter 0. Otherwise, please answer the following questions, and I’ll make sure your message gets attention. Prompt\Ogm\xx\0b-00-00\ 02-00-00\Night.ogm Application Screen page 4 You’ve reached our office after hours. No operator is on duty now. You may leave a message by answering the following questions and I’ll make sure your message gets attention. Prompt\Ogm\xx\0b-00-00\ 02-00-00\Alt.ogm Application Screen page 4 No operator is on duty now. You may leave a message by answering the following questions and I’ll make sure your message gets attention. Prompt\Ogm\xx\0b-00-00\ 02-00-00\Intro.ogm Application Screen page 4 I’ll transfer you now. Prompt\Ogm\xx\0b-00-00\ 06-00-00\Name.ogm Application Screen page 7 The public fax box. Prompt\Ogm\xx\System\ Allsubs.ogm Groups Directory All Subscribers group. Prompt\Ogm\xx\09-3c-40\ 03-Cb-80\Name.ogm Groups Directory All sales people. Xen Mail CTI Conversation Guide Unnumbered prompt text T A B L E • 4 – 121 Xen Mail CTI Conversation Guide Path and file name Screen location Unnumbered prompt text Prompt\Ogm\xx\0b-01-00\ 03-E6-80\Name.ogm Groups Directory Sales. Prompt\Ogm\xx\0b-01-00\ 03-E6-81\Name.ogm Groups Directory Shipping. Prompt\Ogm\xx\0b-01-00\ 03-E6-82\Name.ogm Groups Directory Technical Support. Prompt\Ogm\xx\0b-01-00\ 03-E6-83\Name.ogm Groups Directory Accounts. Prompt\Ogm\xx\0b-01-00\ 0c-E6-80\Name.ogm Groups Directory Numeric directory. Prompt\Ogm\xx\0b-01-00\ c-E6-81\Name.ogm Groups Directory Customer service. Prompt\Ogm\xx\09-3c-40\ 07-76-40\Name.ogm Personal Directory Les Larson Prompt\Ogm\xx\09-3c-40\ 09-3c-40\Name.ogm Personal Directory Sandy Simmons Prompt\Ogm\xx\09-3c-40\ 02-22-C0\Name.ogm Transaction Directory Voice detect box. Prompt\Ogm\xx\09-3c-40\ 02-22-C0\Day.ogm Transaction Directory If your telephone does not have a touchtone keypad, you may continue by using your voice. To do this, you will say yes for yes, or remain silent for no. To continue by using your voice, say yes. Otherwise remain silent to go to the operator. Prompt\Ogm\xx\09-3c-40\ 02-35-40\Name.ogm Transaction Directory Technical Support. Prompt\Ogm\xx\09-3c-40\ 02-35-40\Day.ogm Transaction Directory All of our support lines are currently busy. Please hold for the operator. Prompt\Ogm\xx\09-3c-40\ 02-35-40\Night.ogm Transaction Directory You have reached our Technical Support department. Normal hours are 6 a.m. to 6 p.m. Monday through Friday. Please call back during our regular business hours. Prompt\Ogm\xx\09-3c-40\ 02-35-40\Intro.ogm Transaction Directory I’ll transfer you now. Prompt\Ogm\xx\09-3c-40\ 02-3e-40\Name.ogm Transaction Directory The sales box. Prompt\Ogm\xx\09-3c-40\ 02-3e-40\Day.ogm Transaction Directory You have reached our sales department. All lines are currently busy. Please hold on and the operator will be right with you. Prompt\Ogm\xx\09-3c-40\ 02-3e-40\Night.ogm Transaction Directory You have reached our sales department. Normal business hours are from 8 a.m. to 5 p.m. Monday through Friday. Please call back during these times. Prompt\Ogm\xx\09-3c-40\ 02-3e-40\Intro.ogm Transaction Directory I’ll transfer you now. Prompt\Ogm\xx\09-3c-40\ 02-B5-40\Name.ogm Transaction Directory The directory box. Prompt\Ogm\xx\09-3c-40\ 02-B5-40\Day.ogm Transaction Directory For sales, enter 1; for support, 2; for a list of all personnel, 3. Once again: for sales, 1; for support, 2; for a list of all personnel, 3. 122 – T A B L E • 4 Unnumbered prompts Doc. No. 8558 - Release 1.0 June 2004 Unnumbered prompts (Continued) Xen Mail CTI Conversation Guide Unnumbered prompts (Continued) Screen location Unnumbered prompt text Prompt\Ogm\xx\0b-00-00\ 01-00-00\Name.ogm Transaction Directory The interview box Prompt\Ogm\xx\0b-00-00\ 01-00-00\Int01.ogm Transaction Directory I’m going to ask several questions. After each please reply. First, whom are you trying to reach? Prompt\Ogm\xx\0b-00-00\ 01-00-00\Int02.ogm Transaction Directory Who’s calling, please? Prompt\Ogm\xx\0b-00-00\ 01-00-00\Int03.ogm Transaction Directory At what number can you be reached? Prompt\Ogm\xx\0b-00-00\ 01-00-00\Int04.ogm Transaction Directory What’s this in reference to? Prompt\Ogm\xx\0b-00-00\ 01-00-00\Int05.ogm Transaction Directory What additional message would you like to leave? Prompt\Ogm\xx\0b-00-00\ 01-00-00\Int06.ogm Transaction Directory Thank you. I’ll make sure your message gets attention. Doc. No. 8558 - Release 1.0 June 2004 Path and file name Unnumbered prompts T A B L E • 4 –123 Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.0 June 2004 THIS PAGE INTENTIONALLY LEFT BLANK 124 – T A B L E • 4 Unnumbered prompts Shortcuts Use shortcuts to accelerate your responses to the system. Voice messaging Enter your personal ID and security code (if required), then enter the following shortcuts to do these tasks. Task Shortcut Task Shortcut Check new messages Change your security code Leave a message Turn call transfer off Review old messages Turn call transfer on Change setup options Change the telephone number for call transfer Switch personal greetings Turn call screening options off Change your standard greeting Add a message group Change your alternate greeting Edit a message group Change your busy greeting List your message groups Change your recorded name Fax Package * Enter you personal ID and security code (if required), then enter the following shortcuts to do these tasks. Doc. No. 8558 - Release 1.0 June 2004 Task Edit your fax greeting Change your fax delivery Shortcut Deliver all faxes Fax a particular e-mail message, appointment, or task 4 This feature may not be available at your site. Xen Mail CTI Conversation Guide Shortcuts – 125 Xen Mail CTI Conversation Guide E-Mail Integration Package * Enter your personal ID and security code (if required), then enter the following shortcuts to do these tasks. Task Shortcut Check new e-mail messages Check old e-mail messages Turn e-mail totalling on or off Change your e-mail password Check today’s calendar or hear new appointments Check today’s tasks Doc. No. 8558 - Release 1.0 June 2004 4 This feature may not be available at your site. 126 – Shortcuts E-Mail Integration Package *