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End-of-Service-Life Policy ..............................................................................................................15 Web-based Management of Support Cases ...................................................................................16 Bundle Serial Numbers vs. Individual Unit Serial Numbers ...........................................................16 Calling Support ..........................................................................................................................17 Bundle Serial Numbers vs. Individual Unit Serial Numbers ...........................................................17 Purchasing/Presales ....................................................................................................................20 Other HP LeftHand/P4000 Web Pages .........................................................................................21 Addendum A – Links Summary .....................................................................................................22 P4000 Firmware Requirements and Update Information ..............................................................22 Insight Remote Support ............................................................................................................22 Product Alerts and Advisories ...................................................................................................22 Support Center .......................................................................................................................22 Manuals and other Technical Information ...................................................................................22 HP LeftHand/P4000 Forum ......................................................................................................22 Support Community Forums Sign-up ..........................................................................................22 Latest Version of P4000 SAN/iQ Software, Documentation, and Related Components ...................23 Previous Versions of P4000 SAN/iQ Software, Documentation, and Related Components ..............23 Download P4000 patches .......................................................................................................23 Contract Administration ...........................................................................................................23 Warranty Information ..............................................................................................................23 Installation Services Information ................................................................................................23 Product Training Information .....................................................................................................23 Purchase Product Training, and Registration Assistance ...............................................................23 Software/Hardware Compatibility and End-of-Service Life Policy ..................................................23 www.hp.com/go/P4000Compatibility ......................................................................................23 Licensing ................................................................................................................................23 Licensing Help ........................................................................................................................23 Webware User Guide .............................................................................................................23 Submitting, managing and viewing Support cases ......................................................................24 Purchasing/Presales ................................................................................................................24 Addendum B – Acronym Summary ...............................................................................................25 For More Information ..................................................................................................................26 Call to Action .............................................................................................................................27