Download HP CloudSystem Foundation Administrator's Guide

Reboot appliance after serious error
Symptom
Possible cause and recommendation
You see The appliance Rebooting the appliance may solve the problem
has encountered a
1. Log in to the management KVM host on which the Foundation appliance is running and
serious error
enter the command:
virsh reboot hypervisor-name
2. Open the CloudSystem Console in your browser and wait for a login screen, then log in.
3. If a login screen does not appear, enter the following commands on the management
hypervisor
virsh shutdown hypervisor-name
virsh start hypervisor-name
4. Consider creating a support dump and sending it to HP to help diagnose the problem that
occurred and to help improve the product.
See Create a support dump file (page 39).
Cannot restart or shut down appliance
Symptom
Possible cause and recommendation
The appliance did not
shut down
Internal server error
Minimum required privileges: Infrastructure administrator
1. Retry the shutdown action.
2. If the problem persists, create a support dump.
3. Contact your authorized support representative and provide them with the support dump.
For information on contacting HP, see How to contact HP (page 41).
Cannot restart the
appliance after a
shutdown
Internal server error
Minimum required privileges: Infrastructure administrator
1. Retry the restart action.
2. If the problem persists, create a support dump. For information, see Create a support dump
file (page 39).
3. Contact your authorized support representative and provide them with the support dump.
For information on contacting HP, see How to contact HP (page 41).
Generated host name of the base appliance is sometimes visible
Symptom
Possible cause and recommendation
The host name has the prefix "ci-"
followed by the MAC address of the a
virtual NIC in the base appliance. You
may see this name in the output of
commands such as nova
service-list
The OpenStack CLI shows an incorrect host name for the
Foundation base appliance when it is hosted on a KVM
hypervisor.
• You can ignore this host name if it appears.
Troubleshooting the Foundation base appliance
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