Download Avaya IP Softphone 2050 User Guide

Troubleshooting the IP Softphone 2050
Troubleshooting the
IP Softphone 2050
The following sections describe various troubleshooting issues and
suggested remedy actions:
•
“Connectivity problems” on page 105
•
“Audio problems” on page 110
•
“Reset conditions” on page 113
•
“USB Headset problems” on page 114
•
“TAPI problems” on page 117
Connectivity problems
The following sections describes various connectivity problems and
suggested remedy actions:
•
“Communication server is unreachable” on page 105
•
“Unable to obtain valid license” on page 106
•
“Connection is reinitializing” on page 107
•
“Authorization failed” on page 108
•
“Unable to retrieve communication server parameters from DHCP
server” on page 109
•
“Unable to connect to GXAS server” on page 109
Communication server is unreachable
Symptom:
One of the following messages appears:
•
Connecting...
•
Server unreachable. Reconnecting in xx seconds.
•
802.1 QoS is not supported on your network.
105