Download Avaya CallPilot Manager User's Manual

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Glossary
AA
See Auto Attendant.
Administration
The tasks involved in maintaining CallPilot mailboxes, Greetings, set up and
configuration. Administration also involves setting up and maintaining CCR Trees.
Alternate extensions
An alternate extension gives a subscriber Message Waiting Indication on up to two other
telephones that they can access their mailbox from.
Alternate extensions are available only on Subscriber mailboxes.
Alternate Greeting
An alternate greeting that a subscriber records for an exceptional occasion, such as an
absence.
Alternate Language
An alternate language used for greetings and prompts. To use an alternate language, you
must enable the Bilingual Option. The alternate language cannot be the same as the
primary language.
Attendant sign ON/OFF
A task performed by a company Receptionist or designated Operator that indicates to
CallPilot when an Operator is available to answer calls.
ATA 2
A Nortel Networks product that connects an analog device such as a single-line telephone
or a fax machine to your system.
Auto Attendant
The CallPilot answering service that answers incoming calls with a Company Greeting,
plays a list of options to a caller, and performs call routing functions in response to caller
selections.
Blind Call
An incoming call that transfers directly to the extension requested.
Broadcast Message
A message that can be sent by the System Administrator. Broadcast messages play on all
mailboxes initialized with CallPilot. Broadcast messages are not sent to Information or
General Delivery mailboxes.
CallPilot Manager Set Up and Operation Guide