Download Avaya Business Communications Manager - CallPilot Programming Record User's Manual

CallPilot Programming Record
Avaya Business Communications Manager
Release 6.0
Document Status: Standard
Document Number: NN40090-600
Document Version: 04.02
Date: October 2010
© 2010 Avaya Inc.
All Rights Reserved.
Notices
While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing,
Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document
without the obligation to notify any person or organization of such changes.
Documentation disclaimer
Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation
unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya,
Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with,
subsequent modifications, additions or deletions to this documentation, to the extent made by End User.
Link disclaimer
Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by
Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not
necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will
work all the time and has no control over the availability of the linked pages.
Warranty
Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is
available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support
Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.
Licenses
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/
ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM
AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A
COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO
BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE
OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE
RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A
LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU,
ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE
SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE
TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE ("AVAYA").
Copyright
Except where expressly stated otherwise, no use should be made of the Documentation(s) and Product(s) provided by Avaya. All content
in this documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned
either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating
to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any
content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or
use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.
Third Party Components
Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements
("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party
Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code),
and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the
Avaya Support Web site: http://support.avaya.com/Copyright.
Trademarks
The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) provided by Avaya are the
registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior
written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and
product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the
express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya
trademarks are the property of their respective owners.
Downloading documents
For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support
Contact Avaya Support
Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone
number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://
www.avaya.com/support
3
Contents
Chapter 1
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Using this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Chapter 2
CallPilot programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Customer information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Pre-installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CallPilot Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Greeting Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
CallPilot line answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Park and Page settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Voice Group Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Caller ID Routing Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
CCR Trees Home Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
CCR Tree programming template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Dialing Translation parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Dialing Translation Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Auto Attendant settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
CallPilot system settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Operator and Business Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Chapter 3
CallPilot options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Digital Networking site table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
AMIS site table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
AMIS Call Blocking periods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Network Site Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Network AMIS mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Fax Overflow mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Fax On Demand mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Fax Group Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
CallPilot Programming Record
4
Contents
Chapter 4
CallPilot defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Class of Service default values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
CallPilot system defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Holiday Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
NN40090-600
5
Chapter 1
Getting started
About this guide
The CallPilot Programming Record includes:
•
•
•
•
a list of programming tasks for setting up your CallPilot system
tables you can use to record CallPilot programming
tables you can use to record CallPilot Fax and Message Networking programming, if you
have these options installed. To record Contact Center programming, refer to the Contact
Center Set Up and Operation Guide
system defaults for Avaya Business Communications Manager (Avaya BCM).
Use this guide to record how you program your Avaya Business Communications Manager
system. You can also use this guide as a reference when you make changes to CallPilot
programming.
Note: Make copies of the pages in this guide as required.
Audience
This guide is for CallPilot system administrators.
Using this guide
Use the tables in this guide to assist you with CallPilot programming. To use the programming
record tables:
1
Determine which options apply to your system.
2
Refer to the task and page number shown in the table below.
3
Decide whether you want to change or keep a default setting. The defaults are shown in bold.
4
If you change the default, write information in the space provided, or circle an option.
The following table lists which programming record table to use for each programming task.
For these programming tasks
Refer to
Record Greetings
“CallPilot Greetings” on page 11
CallPilot Programming Record
6
Chapter 1 Getting started
Set up the Greeting Tables:
• record custom Auto Attendant Menu prompt or use
default
• assign Greetings
• assign Greeting Table features
• assign business hours for each day of the week
“Greeting Tables” on page 12
Assign lines answered by CallPilot
“CallPilot line answering” on page 14
Enter custom Class of Service values
“Class of Service” on page 15
Record mailbox values
“Mailboxes” on page 17
Create Group Lists
“Voice Group Lists” on page 18
Create a Caller ID Routing Table
“Caller ID Routing Table” on page 19
Design CCR Tree nodes
“CCR Trees Home Nodes” on page 20
Create CCR Trees
“CCR Trees Home Nodes” on page 20
Set Dialing Translation parameters
“Dialing Translation parameters” on page 22
Record Dialing Translation Table entries
“Dialing Translation Table” on page 23
Assign return to Auto Attendant setting
“Auto Attendant settings” on page 24
Assign CallPilot system settings
“CallPilot system settings” on page 25
Assign Operator settings and Business Status
“Operator and Business Status” on page 26
For these CallPilot Message Networking tasks
Refer to
Create Digital Networking sites
“Digital Networking site table” on page 28
Create AMIS sites
“AMIS site table” on page 29
Set up AMIS Call Blocking periods
“AMIS Call Blocking periods” on page 30
Create Network Site mailboxes
“Network Site Mailboxes” on page 31
Create Network AMIS mailboxes
“Network AMIS mailboxes” on page 32
For these CallPilot Fax tasks
Refer to
Create Fax Overflow mailboxes
“Fax Overflow mailboxes” on page 33
Create Fax On Demand mailboxes
“Fax On Demand mailboxes” on page 34
Create Fax Group Lists
“Fax Group Lists” on page 36
NN40090-600
Chapter 1 Getting started
For these CallPilot defaults
refer to
Class of Service
“Class of Service default values” on page 38
CallPilot system properties
“System properties” on page 39
“Feature codes” on page 39
“Line answering” on page 40
“Greeting Tables” on page 40
“Auto Attendant” on page 40
“Operator and Business Status” on page 40
“Holiday Schedule” on page 41
7
CallPilot Programming Record
8
Chapter 1 Getting started
NN40090-600
9
Chapter 2
CallPilot programming
This section contains the following tables:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
"Customer information" on page 10
"Pre-installation" on page 10
"CallPilot Greetings" on page 11
"Greeting Tables" on page 12
"CallPilot line answering" on page 14
"Class of Service" on page 15
"Park and Page settings" on page 16
"Mailboxes" on page 17
"Voice Group Lists" on page 18
"Caller ID Routing Table" on page 19
"CCR Trees Home Nodes" on page 20
"CCR Tree programming template" on page 21
"Dialing Translation parameters" on page 22
"Dialing Translation Table" on page 23
"Auto Attendant settings" on page 24
"CallPilot system settings" on page 25
"Operator and Business Status" on page 26
CallPilot Programming Record
10
Chapter 2 CallPilot programming
Customer information
Customer/Company:
Installation date:
Address:
Notes:
Telephone:
System Administrator:
Pre-installation
Number of mailboxes to be installed
Number of external lines to be answered
NN40090-600
Chapter 2 CallPilot programming
11
CallPilot Greetings
Greeting number
Caption: AM Greeting
Recorded Greeting: Good morning. Thank you for calling Shelbourne Consulting.
CallPilot Programming Record
12
Chapter 2 CallPilot programming
Greeting Tables
Greeting Table
number:
1 to 99
Morning
Afternoon
Evening
Non-business
Enabled / Disabled
Enabled / Disabled
Enabled / Disabled
Enabled / Disabled
Greeting Used
CCR Tree
DN Dialing
Business hours
Monday
____:____
am pm
____:____
am pm
____:____
am pm
____:____
am pm
Tuesday
____:____
am pm
____:____
am pm
____:____
am pm
____:____
am pm
Wednesday
____:____
am pm
____:____
am pm
____:____
am pm
____:____
am pm
Thursday
____:____
am pm
____:____
am pm
____:____
am pm
____:____
am pm
Friday
____:____
am pm
____:____
am pm
____:____
am pm
____:____
am pm
Saturday
____:____
am pm
____:____
am pm
____:____
am pm
____:____
am pm
Sunday
____:____
am pm
____:____
am pm
____:____
am pm
____:____
am pm
Note: Enter times in hh:mm format. Circle a.m. or p.m. if you use a 12-hr clock.
NN40090-600
Chapter 2 CallPilot programming
Custom Auto Attendant
Menu
13
Enabled Y / N
Primary Language prompt
Alternate Language prompt
Table options
Target Attendant extension
Language preference
Primary
Alternate
Menu Repeat Key
Note: For more information about CCR programming, refer to “CCR Trees Home Nodes” on page 20 and “CCR Trees
Home Nodes” on page 20.
CallPilot Programming Record
14
Chapter 2 CallPilot programming
CallPilot line answering
Line number
NN40090-600
Telephone number
(reference only)
Answered by CallPilot
Y
N
Y
N
Y
N
Y
N
Y
N
Y
N
Y
N
Y
N
Y
N
Y
N
Y
N
Y
N
Y
N
Y
N
Y
N
Y
N
Y
N
Y
N
Y
N
Y
N
Y
N
Y
N
Y
N
Y
N
Y
N
Y
N
Number of rings
(0 to 12)
Greeting Table
number (1 to 99)
Chapter 2 CallPilot programming
15
Class of Service
You can edit Class of Service values if you use CallPilot Manager. Use this table to record Class of
Service values. For the default Class of Service values, refer to “Class of Service default values”
on page 38.
Class of Service
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Name
Max Mailbox Message Time (in
minutes)
Max Message Length (in minutes)
Message Retention Period (in days)
Max Greeting Length (in minutes)
Enable Off-premise Message
Notification
Retry Intervals (in minutes)
Max Number of Attempts
Enable Outbound Transfer
Max Incorrect Password Attempts
Password Expiry (in days)
Enable Networking*
Enable Personal Target Attendant
Enable Record A Call
Prompt Language
User Interface Style
Class of Service
Name
Max Mailbox Message Time (in
minutes)
Max Message Length (in minutes)
Message Retention Period (in days)
Max Greeting Length (in minutes)
Enable Off-premise Message
Notification
Retry Intervals (in minutes)
Max Number of Attempts
Enable Outbound Transfer
Max Incorrect Password Attempts
CallPilot Programming Record
16
Chapter 2 CallPilot programming
1
Class of Service
2
3
4
Password Expiry (in days)
Enable Networking*
Enable Personal Target Attendant
Enable Record A Call
Prompt Language
User Interface Style
Park and Page settings
Page Type
None
Internal Zone
Page Zone
All
2
Page Retries
0
Retry Interval
Range: 5-300 seconds. Default: 15 seconds
NN40090-600
1
1
2
3
3
4
4
5
Overhead Paging
6
5
Both
5
6
7
8
Ext
#
Class Name
of
(1 -16
Service letters)
* (1 to
16)
Information
Subscriber
Guest
Network AMIS**
Network Site**
Fax On Demand**
Fax Overflow**
Type
CallPilot Programming Record
Subscriber mailboxes only.
** If this CallPilot option is enabled on your system.
* For more information see page 15 and page 38.
Mailbox
#
Mailboxes
Alt
Ext 1
#†
Alt
Ext 2
#†
Y N
FO FV Y N
Y N
Y N
FO FV Y N
FO FV Y N
Y N
FO FV Y N
Y N
Y N
FO FV Y N
FO FV Y N
Y N
FO FV Y N
Y N
Y N
FO FV Y N
FO FV Y N
Y N
FO FV Y N
Y N
Y N
FO FV Y N
FO FV Y N
Y N
FO FV Y N
Y N
Y N
FO FV Y N
FO FV Y N
Y N
FO FV Y N
Y N
Y N
FO FV Y N
FO FV Y N
Y N
Y N
FO FV
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
L P R None
L P R None
L P R None
L P R None
L P R None
L P R None
L P R None
L P R None
L P R None
L P R None
L P R None
L P R None
L P R None
L P R None
L P R None
L P R None
L P R None
L P R None
L P R None
Call
Outdial Route
Screening
L = line
R = route
P = pool
None =
default
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Auto
Message
Express
Fax Only In
Login
Company Waiting
Messaging Enabled
Line #†
FO = Fax Directory Notification
Only
FV = Fax
and Voice
Chapter 2 CallPilot programming
17
18
Chapter 2 CallPilot programming
Voice Group Lists
Use this table to record voice Group Lists. You can create fax Group Lists if you have the Fax
option enabled. To record fax Group Lists use the table “Fax Group Lists” on page 36.
Group List number* (901 to 999)
Spoken name
Display name (maximum 16 letters)
Group List members
Name
*
Mailbox number
The Group List leading digit can be changed from the default of 9. This can be done during initialization or
by the System Administrator.
NN40090-600
Chapter 2 CallPilot programming
19
Caller ID Routing Table
Telephone number
Transfer To:
Greeting Table
Extension
Mailbox
CCR
CCR Tree
Path
Telephone number
Destination type
Greeting Table
Extension
Mailbox
CCR
CCR Tree
Path
Telephone number
Destination type
Greeting Table
Extension
Mailbox
CCR
CCR Tree
Path
Telephone number
Destination type
Greeting Table
Extension
Mailbox
CCR
CCR Tree
Path
Telephone number
Destination type
Greeting Table
Extension
Mailbox
CCR
CCR Tree
Path
CallPilot Programming Record
20
Chapter 2 CallPilot programming
CCR Trees Home Nodes
CCR Tree number
1 to 99
Home node type
Primary message
Enabled:
Y
N
Menu
Information
Alternate message
Mailbox
Mailbox #
Transfer
Internal
Extension #
External
Line, pool, route, or intercom #
Telephone #
Destination applies to Mailbox and Information nodes
Previous
Disconnect
NN40090-600
Home
Node type
Node type
Node type
Node type
Path
Path
Path
Node type
Node type
Path
Path
Path
CCR Tree
Home
Node type
Path
Node type
Path
Node type
Path
Use this template to design CCR Trees. Each box represents a node on the CCR Tree. To use this template:
• In the boxes, record the Path number, node type and Greeting. Node can be Menus, Information, Mailbox or Transfer.
• For Menu and Information nodes, record a description in the box.
• Draw lines between the boxes to form the Paths.
CCR Tree programming template
Chapter 2 CallPilot programming
21
CallPilot Programming Record
22
Chapter 2 CallPilot programming
Dialing Translation parameters
Long Distance Access Code
Area Code
Access Code
Reply Translation
NN40090-600
Y
N
Chapter 2 CallPilot programming
23
Dialing Translation Table
For each Dialing Translation Table entry, enter an Input value and an Output value.
The Input value can be a maximum of 14 digits. The Output value can be a maximum of 15 digits.
Note: CallPilot sorts the entries in ascending numerical order.
Longer, more specific entries appear before shorter, more generic entries.
Input value
Output value
CallPilot Programming Record
24
Chapter 2 CallPilot programming
Auto Attendant settings
Return to Auto Attendant
Y
N
Use Customized Digits
Y
N
Touchtone Gate
None
_________________
NN40090-600
Standard
Custom
Chapter 2 CallPilot programming
25
CallPilot system settings
Max Outcalling Channels
Enable Voicemail
Y
N
Enable Group List
Y
N
Enable Trivial Password Checking
Y
N
Group List Leading Digit
1
2
Enable External Initialization
Y
N
Make Directory Available
Y
N
Enable General Delivery Mailbox
Y
N
Minimum Message Length
3000 seconds (default)
Enable Redirect DN
Y
N
Enable Network Transfers
Y
N
Enable Bilingual
Y
N
Canadian Pronunciation
Y
N
Directory Search By
First name
Primary UI Style
Norstar Voicemail CallPilot
CallPilot User Interface
Y
3
4
5
6
7
8
9
Primary Language
Alternate Language
Last name
Both
N
Name Prefix
Special Prefix
CallPilot Programming Record
26
Chapter 2 CallPilot programming
Operator and Business Status
≤982 Password OPERATOR
(67372867)
Answer lines
Y
N
Attendant Available
Y
N
Receptionist or Operator extension
NN40090-600
27
Chapter 3
CallPilot options
This section contains the following tables:
•
•
•
•
•
•
•
•
"Digital Networking site table" on page 28
"AMIS site table" on page 29
"AMIS Call Blocking periods" on page 30
"Network Site Mailboxes" on page 31
"Network AMIS mailboxes" on page 32
"Fax Overflow mailboxes" on page 33
"Fax On Demand mailboxes" on page 34
"Fax Group Lists" on page 36
CallPilot Programming Record
28
Chapter 3 CallPilot options
Digital Networking site table
Use this table to record the properties for the Digital Networking sites you create.
Site name
Site prefix
Host name (FQDN)
Mailbox prefix
Site name recorded
Y
N
Y
N
Y
N
Y
N
Y
N
Site name
Site prefix
Host name (FQDN)
Mailbox prefix
Site name recorded
Site name
Site prefix
Host name (FQDN)
Mailbox prefix
Site name recorded
Site name
Site prefix
Host name (FQDN)
Mailbox prefix
Site name recorded
Site name
Site prefix
Host name (FQDN)
Mailbox prefix
Site name recorded
NN40090-600
Chapter 3 CallPilot options
29
AMIS site table
Use this table to record the properties for the AMIS sites you create.
Site name
Site prefix
Site name recorded
Y
N
Destination site phone number
Outdial route
Line number
Pool number
Route code
Site name
Site prefix
Site name recorded
Y
N
Destination site phone number
Outdial route
Line number
Pool number
Route code
Site name
Site prefix
Site name recorded
Y
N
Destination site phone number
Outdial route
Line number
Pool number
Route code
Site name
Site prefix
Site name recorded
Y
N
Destination site phone number
Outdial route
Line number
Pool number
Route code
CallPilot Programming Record
30
Chapter 3 CallPilot options
AMIS Call Blocking periods
Use this table to record your AMIS Call Blocking periods.
Day
Monday
Period
1
2
3
4
Tuesday
1
2
3
4
Wednesday
1
2
3
4
Thursday
1
2
3
4
Friday
1
2
3
4
Saturday
1
2
3
4
Sunday
1
2
3
4
NN40090-600
Call Blocking time from
Call Blocking time to
Chapter 3 CallPilot options
31
Network Site Mailboxes
Use this table to record the details of the Network Site Mailboxes you create.
Network Site Mailbox number
Network Site Mailbox name
Include in Directory
Y
N
Mailbox Name recorded
Y
N
Destination Site Prefix
Destination Remote Mailbox number
Network Site Mailbox number
Network Site Mailbox name
Include in Directory
Y
N
Mailbox Name recorded
Y
N
Include in Directory
Y
N
Mailbox Name recorded
Y
N
Destination Site Prefix
Destination Remote Mailbox number
Network Site Mailbox number
Network Site Mailbox name
Destination Site Prefix
Destination Remote Mailbox number
Network Site Mailbox number
Network Site Mailbox name
Include in Directory
Y
N
Mailbox Name recorded
Y
N
Destination Site Prefix
Destination Remote Mailbox number
CallPilot Programming Record
32
Chapter 3 CallPilot options
Network AMIS mailboxes
Use this table to record the details of the Network AMIS mailboxes you create.
Network AMIS mailbox number
Network AMIS mailbox name
Include in Directory
Y
N
Mailbox name recorded
Y
N
Outdial
Line number
Pool number
Route code
Destination site phone number
Network AMIS mailbox number
Network AMIS mailbox name
Include in Directory
Y
N
Mailbox name recorded
Y
N
Outdial
Line number
Pool number
Route code
Destination site phone number
Network AMIS mailbox number
Network AMIS mailbox name
Include in Directory
Y
N
Mailbox name recorded
Y
N
Outdial
Line number
Pool number
Route code
Destination site phone number
NN40090-600
Chapter 3 CallPilot options
33
Fax Overflow mailboxes
Mailbox number
Fax machine extension number
Mailbox name
Spoken name
Fax retries (1-99)
Fax interval (1-60 min)
Mailbox number
Fax machine extension number
Mailbox name
Spoken name
Fax retries (1-99)
Fax interval (1-60 min)
Mailbox number
Fax machine extension number
Mailbox name
Spoken name
Fax retries (1-99)
Fax interval (1-60 min)
Mailbox number
Fax machine extension number
Mailbox name
Spoken name
Fax retries (1-99)
Fax interval (1-60 min)
Mailbox number
Fax machine extension number
Mailbox name
Spoken name
Fax retries (1-99)
Fax interval (1-60 min)
CallPilot Programming Record
34
Chapter 3 CallPilot options
Fax On Demand mailboxes
Mailbox number
Mailbox name
Class of Service
Display in Directory
Y
N
Spoken name
Outdial type
Line number
Pool number
Route code
Fax retries
Fax interval
Delivery method
One-call
Maximum number of faxes*
1
Two-call
2
3
4
5
6
7
8
5
6
7
8
Mailbox number
Mailbox name
Class of Service
Display in Directory
Y
N
Spoken name
Outdial type
Line number
Pool number
Route code
Fax retries
Fax interval
Delivery method
One-call
Maximum number of faxes*
1
Two-call
2
Mailbox number
Mailbox name
Class of Service
Display in Directory
Y
N
Spoken name
Outdial type
Fax retries
Fax interval
NN40090-600
Line number
Pool number
Route code
3
4
Chapter 3 CallPilot options
Delivery method
One-call
Maximum number of faxes*
1
35
Two-call
2
3
4
5
6
7
8
* A caller can request a maximum of 8 faxes. A mailbox can store as many faxes as space permits.
CallPilot Programming Record
36
Chapter 3 CallPilot options
Fax Group Lists
Group List number*
(901 to 999)
Spoken name
Display name (1 - 16
characters)
Group List members
Name
Fax machine telephone number (1 - 30 digits)
Route
*The Group List leading digit can be changed from the default of 9. This can be done during initialization or by the System
Administrator.
NN40090-600
37
Chapter 4
CallPilot defaults
This section contains the following tables:
•
•
•
"Class of Service default values" on page 38
"CallPilot system defaults" on page 39
"Holiday Schedule" on page 41
CallPilot Programming Record
38
Chapter 4 CallPilot defaults
Class of Service default values
Class of Service
1
2
3
4
5
6
7
8
Maximum Mailbox Message Time (in
minutes)
15
15
15
15
5
5
20
20
Maximum Message Length (in minutes)
3
3
7
7
3
3
2
2
Message Retention Period (in days)
30
30
0
0
7
7
15
15
Maximum Greeting Length (in minutes)
1
1
1
1
1
1
10
10
Enable Off-premise Message Notification
Y
Y
Y
Y
N
N
Y
Y
Retry Intervals (in minutes)
5
5
10
10
15
15
30
30
Maximum Number of Attempts
3
3
5
5
7
7
9
9
Enable Outbound Transfer
Y
Y
Y
Y
N
N
Y
Y
Maximum Incorrect Password Attempts
9
9
9
9
6
6
4
4
Password expiry (in days)
90
90
90
90
60
60
30
30
Enable Networking*
Y
Y
Y
Y
N
N
Y
Y
Enable Personal Target Attendant
Y
Y
Y
Y
N
N
Y
Y
Enable Record A Call
N
N
N
N
N
N
N
N
Prompt language
P
A
P
A
P
A
P
A
User Interface Style
The interface selected from the Installation Wizard as the primary
interface.
Class of Service
9
10
11
12
13
14
15
16
Maximum Mailbox Message Time (in
minutes)
10
10
30
30
120
120
120
120
Maximum Message Length (in minutes)
3
3
7
7
10
10
2
2
365
365
60
60
90
90
45
45
Maximum Greeting Length (in minutes)
1
1
2
2
3
3
5
5
Enable Off-premise Message Notification
Y
Y
N
N
Y
Y
Y
Y
Retry Intervals (in minutes)
5
5
10
10
15
15
30
30
Maximum Number of Attempts
3
3
5
5
7
7
9
9
Enable Outbound Transfer
Y
Y
N
N
Y
Y
Y
Y
Maximum Incorrect Password Attempts
9
9
9
9
6
6
4
4
Password expiry (in days)
90
90
90
90
60
60
30
30
Enable Networking*
Y
Y
N
N
Y
Y
Y
Y
Enable Personal Target Attendant
Y
Y
N
N
Y
Y
Y
Y
Enable Record A Call
N
N
N
N
N
N
N
N
Prompt language
P
A
P
A
P
A
P
A
Message Retention Period (in days)
User Interface Style
The interface selected from the Installation Wizard as the primary
interface.
* If the Message Networking option is installed. 0 = indefinite; never expire, P = Primary Language, A = Alternate Language
NN40090-600
Chapter 4 CallPilot defaults
39
CallPilot system defaults
System properties
Maximum number of outcalling channels
1
Voicemail
Enabled
Group Lists
Enabled
Enable Trivial Password Checking
Not enabled
Group List leading digit
9
External initialization
Not enabled
Company Directory
Enabled
General Delivery Mailbox
Enabled
Redirect DN
Not enabled
Enable Network Transfers
Not enabled
Bilingual operation
Primary language
Alternate language
Not enabled
As Selected in Quick Install Wizard
No default
Canadian Pronunciation
Not enabled
Search Company Directory By
Last name
CallPilot User Interface
Enabled
Name Prefix
11
Special Prefix
19
Primary UI
As Selected in Quick Install Wizard
Feature codes
Leave Message
980
Open Mailbox
981
Operator Status
982
System Programming
983
Call forward to CallPilot
984
CallPilot extension
985
Transfer
986
Interrupt
987
Record A Call
989
CallPilot Programming Record
40
Chapter 4 CallPilot defaults
Line answering
Table / Skillset Number
1
Answer Mode
None
Greeting Table number
1
Number of rings
0
Greeting Tables
Custom Auto Attendant Menu Prompt
Enabled Disabled
Morning Greeting
1
Afternoon Greeting
2
Evening Greeting
3
Non-business Greeting
4
Language Preference
PRI
Attendant extension
No default
CCR Tree
None
Business Hour start times
Morning 12:00 am (midnight)
Afternoon 12:00 pm (noon)
Evening 6:00 pm
Non-business 6:00 pm
Auto Attendant
Return to Auto Attendant
Disabled
Touchtone Gate
None
Use Customized Digits
Disabled
Operator and Business Status
Receptionist or Operator available
N
Business open
Y
Answer lines
Y
Receptionist or Operator extension
No default
NN40090-600
Chapter 4 CallPilot defaults
41
Holiday Schedule
Holiday Name (maximum of 63 characters)
Date
Repeating or Non
Repeating
R= Repeating
NR= Non Repeating
CallPilot Programming Record
42
Chapter 4 CallPilot defaults
NN40090-600