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Working with Reports
The content of this window depends on the category of data you chose to
display in Page 2 of the wizard.
For example, if you chose “Agent summary” in Page 2 of the wizard, the
following window appears:
6. Select the items you want to report on:
a.
If there is a “Split/Skill name” pull-down menu on the wizard page, select
one item from the menu.
b. From the “Available ...” list, choose the splits/skills, agents, or VDNs you
want to report on.
1. To choose all splits/skills, agents, or VDNs in the “Available ...” list,
select Add All.
2. To choose individual splits/skills, agents, or VDNs, highlight each
item and select Add.
7-16 Creating a Wallboard Display