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TABLE OF CONTENTS Section 1. Printer Overview Introduction..................................................................................................1-1 Specifications...............................................................................................1-2 Section 2. Installation Introduction..................................................................................................2-1 Installation ...................................................................................................2-1 Dimensions ..................................................................................................2-2 Components .................................................................................................2-3 Media Loading .............................................................................................2-5 Label Sensing...............................................................................................2-7 Operation Panel............................................................................................2-8 Dip Switch Panel .........................................................................................2-9 Section 3. CONFIGURATION Printer Dip Switch Configuration ................................................................3-1 Default Settings............................................................................................3-7 Switch Selections .........................................................................................3-7 Potentiometer Adjustments..........................................................................3-8 Pitch .............................................................................................................3-8 LCD Panel Printer Configuration ................................................................3-10 Section 4. CLEANING AND MAINTENANCE Introduction..................................................................................................4-1 Adjusting the Print Quality ..........................................................................4-1 Cleaning the Print Head, Platen and Rollers................................................4-2 Cleaning the Label Edge and Paper End Sensors ........................................4-4 Cleaning the Auto Load Sensor ...................................................................4-5 Replacing the Print Head .............................................................................4-6 Section 5. Troubleshooting Initial Checklist............................................................................................5-1 Using the IEEE1284 Parallel Interface ........................................................5-1 Using the RS232C Serial Interface ..............................................................5-2 Using The Universal Serial Bus (USB) Interface ........................................5-3 Using the Lan Ethernet Interface .................................................................5-3 Error Signals ................................................................................................5-6 SATO M10e PN 9001101 Rev. A i