Download Sun Java System Web Server 7.0 Troubleshooting Guide

Contents
Preface .....................................................................................................................................................5
1
Overview ...............................................................................................................................................11
Planning Ahead ................................................................................................................................... 11
▼ To back up your virtual server .................................................................................................... 11
Identifying the Problem ...................................................................................................................... 12
▼ Verifying Server Platform ........................................................................................................... 12
Seeking a Solution ............................................................................................................................... 13
Verify System Configuration ...................................................................................................... 14
Evaluate Messages ........................................................................................................................ 14
Examine Log Files ........................................................................................................................ 15
See if the Problem has been Solved Before ................................................................................ 16
Search the Product Documentation .......................................................................................... 16
Search the Knowledge Base ......................................................................................................... 16
▼ To search the Knowledge Base ............................................................................................ 17
Search or Participate in the Online Forum ............................................................................... 17
Contact Support ........................................................................................................................... 17
2
Installation ............................................................................................................................................19
Installation Problems .......................................................................................................................... 19
Failed Installation ......................................................................................................................... 19
Existing Installation Detected .................................................................................................... 20
Defaults to Command-Line Mode ............................................................................................. 21
Uninstallation Problems ..................................................................................................................... 22
Migration Problems ............................................................................................................................ 22
3