Download 6.1 Product Description

Unified Messaging Service (UMS)
Unified Messaging Service (UMS) provides the integration of VoiceMail Pro with email systems. A very simple
installation and configuration process enables users to manage their voicemail messages by using the device of
their choice including email clients or mobile devices. UMS is licensed on a per-user basis as part of the IP
Office Power User, Teleworker and Office Worker.
Depending on the existing infrastructure UMS can be integrated with IMAP-based email solutions as well as with
Microsoft Exchange Server 2007 environments.
Voicemail Synchronization via IMAP
Email applications such as Outlook which support IMAP can connect to an IMAP server integrated with the
VoiceMail Pro server.
VoiceMail Pro will deliver new voicemail messages by using the voicemail to email capability.
New voicemails arrive as emails with a .WAV attachment and the user can handle them like any other email. If
a voicemail has been listened to, its status will change to "read", independent of the device that has been used
to access the voicemail. If the user deletes it, it will be deleted everywhere.
Users that have UMS access enabled just need to add an additional email account to their email client to be able
to use the unified messaging features. No additional client software installation is required.
The instructions how to add this account and configure the web address for the VoiceMail Pro Web Access can
be provided by an administrator by email without the need for system administration or external support.
VoiceMail Pro UMS Web Access
The second interface UMS offers to the users is a web interface allowing voicemail access via a web browser,
such as Internet Explorer or Mozilla Firefox, with the ability to listen to targeted voicemails by using either the
PC’s multimedia equipment or the desk phone.
Product Description
IP Office Release 6.1
© 2010 AVAYA All rights reserved.
Page 261
Issue 21.c.- (16 December 2010)