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Event Management
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You can monitor Service Level Agreement (SLA) compliance based on the performance of services and
transactions. AppSpeed monitors these latency thresholds for services and transactions. When a threshold is
exceeded for a sustained period, AppSpeed generates an event.
You can monitor events or you can configure AppSpeed to send email notifications whenever an event is
generated.
This chapter includes the following topics:
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“SLA States,” on page 39
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“Configuring SLA Thresholds,” on page 39
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“Configure AppSpeed Email Notifications,” on page 43
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“Viewing Events,” on page 44
SLA States
AppSpeed uses changes in SLA states to generate events. The state of a service or transaction is based on its
compliance to the defined latency thresholds.
You can view the real-time states for all services or for the transactions of a selected service.
The state of a service does not reflect the individual states of its transactions.
Configuring SLA Thresholds
You can define the levels at which state changes occur in response to unsatisfactory performance as measured
by latency. AppSpeed configures thresholds for each service and transaction, or you can manually configure
thresholds.
When a performance level exceeds a defined threshold for a sustained period, a change in state occurs. Specific
thresholds are defined for each state based on the level of a service’s compliance with or deviation from target
SLA levels. The transition between states occurs according to deviation from the thresholds defined for
warning, SLA violation, and unavailable states for the given transaction.
You can enable or disable performance monitoring for each service or for each transaction. By default,
performance monitoring is enabled. See “Enable or Disable SLA Monitoring of a Service,” on page 40 and
“Enable or Disable SLA Monitoring of Transactions,” on page 40.
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