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Contents
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Chapter 8 Troubleshooting
Scanning takes a long time.
Introduction
Does your computer meet the recommended
requirements?
No
Use a computer that meets the recommended CPU, memory, and other
requirements.
For details, refer to "System Requirements" in Getting Started.
Yes
Is the USB cable connected to the USB1.1 port?
Yes
You can check the type of the USB port that the USB cable is connected to by
selecting [Interface] [Currently connected interface] in [Device Info] of the
Software Operation Panel.
Connect the USB cable to the USB3.0/2.0 port.
No
Did you start a scan while the computer was unstable (for
example, immediately after computer start-up or logon)?
When you start or log onto the computer, wait a while before starting a scan.
Scanner
Overview
How to Load
Documents
Configuring the
Scan Settings
How to Use the
Operator Panel
Yes
No
Are the rollers clean?
No
Clean the rollers.
For details, refer to "Chapter 6 Daily Care" (page 108).
Various Ways to
Scan
Daily Care
Yes
If the problem persists, check the items in "8.4 Before You Contact the Scanner
Service Provider" (page 159) first, then contact your FUJITSU scanner dealer or
an authorized FUJITSU scanner service provider.
Replacing the
Consumables
Troubleshooting
Operational
Settings
Appendix
Glossary
141