Download ArialPhone telephone User guide

User
Guide
i
Copyright © 2001 by ArialPhone L.L.C. All rights reserved.
No part of the contents of this guide may be reproduced or transmitted in any form or
by means without the written permission of ArialPhone L.L.C.
ArialPhone L.L.C. has made every effort to verify the accuracy of the information contained herein, and all information is believed accurate at the time of publication.
However, no liability, express or implied, is assumed by ArialPhone L.L.C. or its affiliates
for any damage resulting from the use of the information in this guide.
The contents of this guide are subject to change without notice.
ArialPhone is a trademark of ArialPhone L.L.C. Product and company names mentioned
herein are the property and may be the trademarks or registered trademarks of their
respective owners.
www.arialphone.com
Contents
ABOUT THIS GUIDE .....................................................
iv
GETTING STARTED......................................................
1
Introduction to ArialPhone..........................................................................................................................
What does a conversation with ArialPhone sound like? .............................................................................
How does ArialPhone know what I’m saying? ............................................................................................
How can I improve the accuracy of voice recognition?...............................................................................
What do I need to run ArialPhone?.............................................................................................................
What’s in the box? ......................................................................................................................................
Installing ArialPhone ..................................................................................................................................
• Installing the ArialPhone software........................................................................................................
• Assembling the ArialPhone hardware...................................................................................................
• Configuring ArialPhone settings ..........................................................................................................
Making your first call .................................................................................................................................
Assembling and adjusting the Earhook ......................................................................................................
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UP AND RUNNING ......................................................
10
Starting ArialPhone ....................................................................................................................................
What does ArialPhone look like on my computer? .....................................................................................
• ArialPhone menu..................................................................................................................................
• ArialPhone monitor ..............................................................................................................................
How can I improve ArialPhone’s performance?...........................................................................................
Interpreting ArialPhone tones .....................................................................................................................
Specifying ArialPhone configuration settings .............................................................................................
• Specifying ArialPhone voice response settings....................................................................................
• Specifying ArialPhone dialing settings.................................................................................................
• Specifying ArialPhone logging settings ...............................................................................................
Recharging and replacing the batteries.......................................................................................................
Managing your phone book........................................................................................................................
• Entering and maintaining contact information......................................................................................
• Specifying phonetic spellings ..............................................................................................................
• Importing contact lists .........................................................................................................................
Answering calls ..........................................................................................................................................
• Using call waiting ................................................................................................................................
Placing calls ...............................................................................................................................................
• Calling by name ...................................................................................................................................
• Calling by name and location...............................................................................................................
• Dialing by number ...............................................................................................................................
Ending a call...............................................................................................................................................
Dialing an extension...................................................................................................................................
Navigating an Interactive Voice Response (IVR) system .............................................................................
Making a 3-way call ...................................................................................................................................
Placing a call on hold.................................................................................................................................
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Adjusting the volume..................................................................................................................................
• Changing the volume of phone conversations .....................................................................................
• Changing the input volume with the Microphone Wizard ....................................................................
• Changing the volume of ArialPhone responses ...................................................................................
Canceling a command................................................................................................................................
Paging the Earset........................................................................................................................................
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TROUBLESHOOTING ....................................................
25
ArialPhone doesn’t understand my commands...........................................................................................
ArialPhone doesn’t recognize names .........................................................................................................
ArialPhone can’t dial my call ......................................................................................................................
I can’t hear phone conversations ................................................................................................................
I’m losing my connection with ArialPhone .................................................................................................
Contacting ArialPhone technical support ...................................................................................................
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SAFETY INFORMATION.................................................
26
Caring for your phone ................................................................................................................................
Disposing of phone batteries......................................................................................................................
FCC notice .................................................................................................................................................
26
26
27
APPENDIX: ARIALPHONE GRAMMAR ...............................
28
INDEX .....................................................................
29
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About This Guide
iv
Welcome to ArialPhone, your new hands-free, voice-activated telephone. This User
Guide contains step-by-step instructions to help you place and take calls with
ArialPhone right away. It also provides detailed reference information that you can refer
to as you use ArialPhone.
You can find the information that you want by browsing the Contents or searching
through the Index. Click a topic in the Contents or a keyword in the Index to go directly
to the page that it appears on.
This guide is optimized for on-screen viewing. You can print a copy of this guide by
clicking Print on the File menu.
Getting Started
This section explains how ArialPhone works and describes how to install the ArialPhone
software and assemble the ArialPhone hardware.
INTRODUCTION TO ARIALPHONE
ArialPhone is a wireless, voice-activated telephone that fits over your ear and enables
you to place and take calls through voice commands. All you have to do is tell
ArialPhone to call someone whose contact information is stored in your contact manager and ArialPhone dials the number. And because ArialPhone is wireless, you can take
and make calls while you walk freely through your home or office.
ArialPhone uses a state-of-the-art voice recognition system to process names and numbers. And ArialPhone speaks your language—all you have to do is talk to ArialPhone
using commands that are simple to remember, for example, Call, Dial, Hold.
WHAT DOES A CONVERSATION WITH ARIALPHONE SOUND LIKE?
Every interaction with ArialPhone begins with you pressing the Action Button. Pressing
the Action Button alerts ArialPhone to be ready to receive your voice command.
Here’s an example of a typical conversation with ArialPhone.
Press the Action Button•
Hello. How may I help you?
Call Diane Brill.
At which location do you want to call Diane Brill—home or office?
Home.
Do you want to call Diane Brill at home?
Yes.
ArialPhone immediately dials the number.
The level of response that ArialPhone provides depends on the voice response settings
that you specify. Refer to the section Specifying ArialPhone configuration settings on
page 14 for complete information.
HOW DOES ARIALPHONE KNOW WHAT I’M SAYING?
Although you may sometimes think that you’re having a conversation with ArialPhone, a
computer doesn’t understand the meaning of the words that you say. Instead,
ArialPhone’s sophisticated voice recognition engine matches the names that you say
with the names in your contact manager. This process is called pattern matching.
In the pattern matching process, ArialPhone recognizes the sounds you say and compares them with its internal grammar. The grammar is simply a list of the commands
that ArialPhone recognizes and can perform, such as Call or Volume Up. If the command that ArialPhone recognizes matches a command in its grammar, ArialPhone performs that command.
If your command contains the name of a person to call, ArialPhone then searches your
contact manager for a name that’s spelled the way that the name sounds. If it finds a
match, it places the call. If it doesn’t, it asks you to repeat your command.
However, you should understand that voice recognition isn’t perfect. Although
ArialPhone uses a state-of-the-art voice recognition engine, it won’t understand
1
everything that you say. Refer to the section How can I improve the accuracy of voice
recognition on page 2 for tips on using ArialPhone effectively.
Refer to the Appendix, ArialPhone grammar on page 28 to view the list of valid commands.
HOW CAN I IMPROVE THE ACCURACY OF VOICE RECOGNITION?
Here are some steps that you can take to achieve a higher accuracy rate with
ArialPhone:
• Provide phonetic spellings for names that are spelled differently than they’re pronounced. Refer to page 18 for step-by-step instructions.
• Speak in a natural tone of voice. Don’t talk loudly and don’t rush. At the same time,
don’t speak too slowly.
• Don’t interrupt ArialPhone’s responses to your commands. Instead, wait just a
moment before talking.
• When dialing by number, don’t pause between number groups (for example, between
the area code and the phone number or between the three-digit exchange and fourdigit number).
• After you press the Action Button, don’t make other sounds—humming, coughing,
and so forth.
• Make sure that the ArialPhone microphone is in the correct position—pointing at the
corner of your mouth.
• Use the Microphone Wizard to adjust the volume of your commands and responses
to ArialPhone. Refer to the section Adjusting the volume on page 23 for complete
information.
WHAT DO I NEED TO RUN ARIALPHONE?
To use ArialPhone, your computer must meet these minimum requirements:
•
•
•
•
450 MHz processor
Microsoft Windows 98 SE, Microsoft Windows ME, or Microsoft Windows 2000
50 MB of free disk space
64 MB RAM for computers running Microsoft Windows 98 SE or Microsoft Windows
98 ME
• 96 MB RAM for computers running Microsoft Windows 2000
• Windows Address Book, Microsoft Outlook 98 or higher, or Microsoft Outlook Express
• CD-ROM drive
• USB connection
• Analog phone line
The recommended configuration for ArialPhone is:
•
•
•
•
•
600 MHz processor
Microsoft Windows 2000
100 MB of free disk space
128 MB RAM
Microsoft Outlook 2000
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WHAT’S IN THE BOX?
ArialPhone comes with these components:
1 CD jacket with two CDs—
• Program installation CD that contains the ArialPhone software, this User Guide in
PDF format, and Adobe Acrobat Reader
• Getting Started CD that contains demonstration videos
1 Getting Started guide sheet
1 Quick reference card
1 Warranty card
1 ArialPhone Base Station
1 Earset
2 Rechargeable batteries
2 Left ear Earhooks (small and medium)
2 Right ear Earhooks (small and medium)
1 Headband with small foam ear cushion attached
1 Small leatherette ear cushion
1 Spare foam ear cushion
1 Boom microphone wind screen
2 Foam protective covers for Earset speaker
2 Foam tape rings for Earset speaker foam covers
2 Foam protective covers for Earset stabilizer
1 Snap-on Earset pivot with foam cover attached
1 USB cable
1 Power supply and cord
1 RJ-11 phone cord
1 1-to-2 phone jack adapter
If you lose or damage any components, you can order replacements from the
ArialPhone web site.
3
INSTALLING ARIALPHONE
WHAT DO I NEED TO KNOW?
• The installation process comprises three phases:
• Installing the ArialPhone software
• Assembling the ArialPhone hardware
• Configuring ArialPhone.
• You must install the ArialPhone software before you connect the Base Station to your
computer’s USB port.
INSTALLING THE ARIALPHONE SOFTWARE
WHAT DO I NEED TO KNOW?
• You can charge the ArialPhone batteries while you run the installation program.
Connect the power supply to the Base Station and an electrical outlet. Then place the
batteries in the charging slots. It will take about an hour to fully charge the batteries
because they are partially charged when shipped.
• The operating system and configuration of your computer can affect the installation
process. Read the installation instructions completely and carefully before you begin.
TO INSTALL THE ARIALPHONE SOFTWARE—
1. Insert the ArialPhone installation CD into your computer’s CD-ROM drive.
If the installation program does not automatically start:
• On the Windows Start menu, click Run.
• On the Run dialog box, type D:\setup.exe where D is the letter that designates your
CD-ROM drive.
• Click OK.
2. Follow the on-screen instructions in the ArialPhone installation wizard:
INSTALLATION WIZARD
Step name
Purpose
Welcome
Starts the installation process. Click NEXT to continue.
License Agreement
Displays the terms of the legal agreement between you and
ArialPhone L.L.C. Read this agreement carefully. To continue with
the installation process, click I accept the terms in the license
agreement. Then click NEXT.
Destination Folder
Specifies the folder where the ArialPhone software is stored on
your computer. ArialPhone automatically identifies a folder, but you
can specify a different folder by clicking BROWSE.
When the box displays the full path to the folder where the
ArialPhone software will be stored, click NEXT to continue.
Ready to Install
Specifies installation options for ArialPhone:
• To change the destination folder, click BACK.
• To create a shortcut to ArialPhone on your desktop, select the
Place shortcut on the desktop box.
• To launch ArialPhone each time you start your computer, select
the Start Automatically box.
Then click INSTALL to install ArialPhone.
Installing ArialPhone
Shows the progress of the installation process.
Finish
Closes the installation wizard. Click
FINISH to exit the installation wizard.
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To change information that you entered during a previous step of the wizard, click
BACK to move back step-by-step through the installation process.
3. Assemble and connect the ArialPhone hardware.
ASSEMBLING THE ARIALPHONE HARDWARE
WHAT DO I NEED TO KNOW?
• Install the ArialPhone software before you connect the ArialPhone Base Station to
your computer’s USB port.
• The Base Station works with one and only one Earset at a time. The process of associating the Base Station with the Earset is called parking.
• You can use the 1-to-2 jack adapter to connect ArialPhone and another phone
cord to the same phone jack. For example, you can connect ArialPhone and your
computer modem or fax machine through the same phone jack.
• The ArialPhone power light glows red when ArialPhone is plugged into an electrical
outlet.
• The Base Station battery lights indicate the battery’s status:
When the battery light is...
The battery is...
Red
Charging.
Green
Fully charged and ready for use.
Flashing red
Not in full contact with the charging contacts.
• You can charge the ArialPhone batteries while you run the installation program. It will
take about an hour to fully charge the batteries because they are partially charged
when shipped.
• You can use the Earset with the headband or the Earhook. Refer to page 9 for
instructions on assembling the Earhook.
• You can wear the Earset on the left or the right ear. If you wear the Earset on your left
ear, the Action Button is on top of the Earset. If you wear the Earset on your right ear,
the Action Button is on the bottom of the Earset.
• The ArialPhone software must be installed, configured, and running on your computer
before you can use the ArialPhone hardware to make and take calls.
• After you connect the ArialPhone hardware, Microsoft Windows sets ArialPhone as
the default audio playback device, which means that all sounds are played through
the ArialPhone Earset and not through your computer speakers. And you won’t hear
any sounds because the Earset is only activated when you press the Action Button.
Reset the playback device.
TO RESET THE PLAYBACK DEVICE—
1. Open Control Panel and click Multimedia.
2. On the Audio tab, select the preferred playback device from the list.
3. Click APPLY to save the setting, and then click OK.
4. Close Control Panel.
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TO ASSEMBLE THE ARIALPHONE HARDWARE—
1. Set up the Base Station:
• Plug the RJ-11 phone cord into the phone jack on the back of the Base Station.
• Plug the USB cable into the USB port on the back of the Base Station.
• Plug the power supply into the Power port on the back of the Base Station.
2. Connect the Base Station:
• Plug the RJ-11 phone cord into a phone jack.
If you run more than one device from the same jack—for example, if ArialPhone and
your computer modem or fax machine use the same phone line—use the 1-to-2
adapter that comes with ArialPhone. Plug each RJ-11 phone cord in the adapter,
and then insert the adapter into the phone jack.
• Plug the power supply into an electrical outlet.
• Plug the USB cable into your computer’s USB port. Follow the on-screen instructions to install the USB drivers through Microsoft Windows.
3. Charge the batteries:
• Position each battery 2/3 of the way down in one of the two charging slots on the
Base Station.
• Slide the battery down until it fits snugly within the charging slot.
4. When the batteries are fully charged, insert a battery into the ArialPhone
Earset:
• Position the battery so that the black bar on the Earset’s battery slot is covered.
• Slide the battery into place.
5. Park the Earset:
• On the back of the Base Station, locate the parking slot at the top. The parking slot
contains three registration contacts.
• Insert the Earset, battery side up, into the parking slot. Make sure that the metal
bars on the back of the Earset touch the registration contacts in the parking slot.
• Listen for three short beeps that alert you when parking is successful.
6. Snap the Earset into the headband:
• Decide whether to wear the Earset on the right or left ear.
• Lay the headband’s foam-covered plastic circle on a flat surface.
• Snap the Earset’s speaker into the gray plastic circle.
• Turn the Earset to orient it in the right direction for the ear youíll wear it on.
• Try the headband on. Adjust the length of the headband to fit you comfortably. You
can also stretch or compress the headband wire to expand or contract the fit.
• Rotate the Earset so that the microphone points at the upper corner of your mouth.
7. Double-click the ArialPhone icon on your desktop to launch ArialPhone. Then configure ArialPhone settings.
If you chose not to install the shortcut to ArialPhone during the installation process,
click Start, point to Programs, point to ArialPhone, and then click ArialPhone.
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CONFIGURING ARIALPHONE
WHAT DO I NEED TO KNOW?
• The first time you launch ArialPhone, you select a contact manager to use with
ArialPhone, configure the Earset’s microphone for use with the voice recognition
engine, and specify dialing properties.
• You can change your initial configuration settings at any time.
TO CONFIGURE ARIALPHONE—
1. Specify initial configuration settings by following the on-screen instructions.
Step name
Purpose
Initial Configuration Starts the configuration process. Click OK to continue.
Select Contact
Managers
Specifies the contact manager software to use with ArialPhone. Click one of
the options and then click NEXT.
Finish Configuration Saves your contact manager software selection. Click FINISH.
Microphone Wizard Turns on the Earset microphone. Click the Action Button• on the
Earset. Then click OK.
Microphone Wizard
Welcome
Starts the ArialPhone Microphone Wizard, which helps you adjust the
volume and position of the microphone for use with the voice recognition
engine. Click NEXT to continue.
Test Microphone
Adjusts the input volume of the ArialPhone Earset. This setting affects the
volume of commands and responses to ArialPhone. Follow the on-screen
instructions and then click NEXT.
Test Positioning
Adjusts the position of the microphone. Follow the on-screen instructions
and then click FINISH to exit the Microphone Wizard.
Configuration
Options—Dialing tab Specifies dialing properties:
To answer a call, dial. If you must dial a number to be connected to
an incoming call, type it here.
Default Call Location. To specify the phone number that ArialPhone
automatically dials when you call a contact with more than one phone number listed in your phone book, select it from the list.
Click EDIT DIALING PROPERTIES to set telephone options that
specify your location and area code, how you access an external phone line
to make and receive calls, and other properties that affect calls made
through ArialPhone. Refer to the online Windows Help documentation for
complete information.
Click OK to save the dialing settings that you specified.
2. You can now make your first call with ArialPhone.
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MAKING YOUR FIRST CALL
WHAT DO I NEED TO KNOW?
• The battery in the Earset must be charged.
• The ArialPhone hardware must be connected to your computer.
• ArialPhone must be active on your computer. The ArialPhone icon
appears in your
system tray when ArialPhone is active.
• If you want to call by name, the person must be entered as a contact in your contact
manager with at least one phone number listed.
• You must wear the Earset, either with the headband or Earhook, to make and take
calls.
• You can cancel a command at any time:
Say Cancel in response to an ArialPhone confirmation request.
Press the Action Button• and say Cancel.
TO CALL BY NAME—
1. Press the Action Button•.
2. Listen for the Ready Tone.
3. Say Call. Then state the name of the person that you want to call.
If the person you are calling has multiple numbers in your address book and you
have not specified a default location, ArialPhone asks you to select a location.
ArialPhone dials the number.
A SAMPLE FIRST CALL
Press the Action Button•.
Hello. How may I help you?
Call.
Whom would you like to call?
Lisa Simons.
At which location do you want to call Lisa Simons: home, office, or mobile.
Mobile.
Do you want to call Lisa Simons at mobile?
Yes.
ArialPhone dials the person at the location you requested.
8
ASSEMBLING AND ADJUSTING THE EARHOOK
WHAT DO I NEED TO KNOW?
•
•
•
•
•
Consider wearing the Earhook only after you’re comfortable using ArialPhone.
The Earhook can be worn on either ear.
Earhooks come in two sizes: Small and Medium.
ArialPhone provides two Earhooks in each size for each ear.
You can view a video that shows you step-by-step how to assemble the Earhook and
adjust the fit. View the video named Assembling and adjusting the Earhook on the
Getting Started CD.
• You may find it easier to adjust the fit of the Earhook if you stand in front of a mirror.
TO ASSEMBLE THE EARHOOK—
1. Gather the hardware that you’ll need:
• Earset.
• Earhook. Select the Earhook that fits best on the ear you’ll wear it on. Each
Earhook is labeled to identify its size (S or M) and the ear it’s designed for (R or L).
• Speaker cover that fits over the Earset’s speaker.
2. Insert the Earhook’s plastic stem into the small hole in the speaker cover.
3. Snap the speaker cover over the Earset speaker.
TO ADJUST THE EARHOOK’S FIT—
1. Position the Earset speaker’s acoustic foam cover over the center of your ear canal.
2. To adjust the Earhook to match the size of your ear, push the Earhook stem farther
into the speaker cover or pull the stem out more.
The top curve of the Earhook should align with the top of your ear.
3. Align the Earset on your ear so that the tip of the microphone points at the corner of
your mouth.
4. Holding the Earset in the correct position, bend the flexible coated wire of the
Earhook until the bottom end fits comfortably behind your ear.
The fit should be snug but not uncomfortable.
5. Press the front and rear rubber stabilizers against your head so that the Earset
remains in the correct position.
9
Up and Running
10
This section explains how to increase the effectiveness of phone communications with
ArialPhone. It also provides step-by-step instructions for using ArialPhone’s features
and functions.
STARTING ARIALPHONE
WHAT DO I NEED TO KNOW?
• As part of the installation process, ArialPhone installed a shortcut on your
desktop. You can double-click the ArialPhone icon to start ArialPhone.
• When you installed the ArialPhone software, you specified whether
ArialPhone starts automatically when you turn on your computer.
• Make sure that the ArialPhone hardware is connected correctly before you turn your
computer on. If the ArialPhone software is unable to connect to the ArialPhone hardware, you will be unable to make or receive calls through ArialPhone.
• If some folders in your Windows Address Book or in Outlook are password-protected,
ArialPhone prompts you to enter the password before it launches your contact manager. You must enter the password to start ArialPhone.
TO START ARIALPHONE MANUALLY—
• On the Windows Start menu, point to Programs, point to ArialPhone, and then click
ArialPhone.
WHAT DOES ARIALPHONE LOOK LIKE ON MY COMPUTER?
WHAT DO I NEED TO KNOW?
• ArialPhone is designed to run in the background on your computer. That means that
ArialPhone operations won’t affect your access to or use of other programs on your
computer. However, other active applications may affect the performance of
ArialPhone.
• When ArialPhone is running, a small icon
appears in your system tray. Right-click
this icon to control how ArialPhone runs on your computer.
• The ArialPhone menu gives you access to ArialPhone functions. Click a command on
the menu.
• The ArialPhone Monitor is a small window that displays in text format your interaction
with ArialPhone—actions, commands, and responses. As you get used to using
ArialPhone, you may want to use the ArialPhone Monitor to see how ArialPhone interprets your commands.
ARIALPHONE MENU
WHAT DO I NEED TO KNOW?
11
The ArialPhone menu enables you to access ArialPhone settings and functions through
these commands:
Click this command... To...
Display information about your version of ArialPhone—the software running on your computer, the Earset, and the Base
Station.
If you call ArialPhone Technical Support, you may be asked to
provide this information.
Help
Open the ArialPhone online help
system, where you can find information to help you use ArialPhone.
ArialPhone Monitor
Display the ArialPhone Monitor if you
closed it or choose not to automatically display it.
View Log
Open the ArialPhone log, which contains diagnostic information to help
ArialPhone Technical Support
resolve any issues you may have
with ArialPhone.
Options
Open the Configuration Options box, where you can specify
ArialPhone voice response, dialing, and logging settings.
Refer to the section Specifying ArialPhone configuration options
on page 14 for complete information.
Manage Phone Book Open the Manage Phone Book box, where you can specify
phonetic spellings for names that are spelled differently than
they sound.
Refer to page 18 for detailed instructions on specifying
phonetic spellings.
Page Earset
Ring the Earset if you’ve set it down and can’t find it.
Make sure that you’re not wearing the Earset when you click
this command. Although the sound isn’t loud enough to damage your hearing, it is uncomfortable.
Confirm on Exit
Specify whether or not ArialPhone asks for confirmation before
shutting down. If this option is checked, confirmation is
enabled.
Exit
Close ArialPhone. If you selected the Confirm on Exit option,
ArialPhone asks for confirmation before shutting down.
About ArialPhone
ARIALPHONE MONITOR
WHAT DO I NEED TO KNOW?
12
• The ArialPhone Monitor displays a record of your interaction with ArialPhone.
This record can be particularly helpful as you learn to use ArialPhone.
• The ArialPhone Monitor is displayed automatically when you start ArialPhone, unless
you clear the Display on Startup box.
TO DISPLAY THE ARIALPHONE MONITOR—
1. Right-click
in the system tray.
2. On the ArialPhone menu,
click ArialPhone Monitor.
TO CLOSE THE ARIALPHONE MONITOR—
• Click CLOSE on the ArialPhone Monitor.
HOW CAN I IMPROVE
ARIALPHONE’S PERFORMANCE?
Occasionally, you may find that ArialPhone
isn’t responding as effectively as you’d like or
as we expect. While we can’t predict every
situation that might affect ArialPhone’s performance, there are a few simple steps that you can take to increase ArialPhone’s effectiveness.
• Pause for a moment after you press the Action Button•. Then state the command.
• Speak clearly and distinctly, but use a natural tone of voice. Don’t talk too loudly or
too softly.
• Don’t interrupt ArialPhone. Pause for a moment before responding to a question or
providing clarification.
• If you are using the Earhook, make sure that the speaker is centered in your ear
canal. Adjust the wire and stabilizers to fit the Earhook comfortably and securely on
your ear. Refer to the CD Getting Started for a video demonstration about fitting the
Earhook if you need more help.
• Position the microphone to point at the corner of your mouth or slightly above your
mouth.
• Swap the Earset battery when the power is low. Although you have 15 minutes of talk
time after ArialPhone first signals you that the battery power is weak (and several
hours in standby mode), ArialPhone’s performance may not be as effective as it is
when the battery is fully charged.
• Keep one battery in the charging slot of the Base Station so that a fully charged battery is always available. You can’t overcharge the batteries and you’ll have virtually
unlimited talk time.
• Although ArialPhone has a sophisticated noise-canceling microphone, it may interpret loud sounds as commands.
• Make sure that you remain within the operating range of the Base Station. ArialPhone
signals you with beep-beep when you move out of range.
• If you remain out of range for more than 35 seconds and are on the phone,
ArialPhone drops its link with you. If you are on a call, you can re-establish the link by
pressing the Action Button• and saying Answer when you are again within range.
• If you experience problems issuing a complete command, break it up. The example
describes a call that the caller breaks into three separate sections and assumes that
Tell Me confirmation is set for names.
Press the Action Button•.
Listen for the Ready Tone.
Call.
Whom would you like to call?
Tom Jennings.
At which location would you like to call Tom Jennings—home, office, or mobile?
Office.
Calling Tom Jennings at office.
Connect to Tom Jennings.
13
INTERPRETING ARIALPHONE TONES
• ArialPhone sends audio tones through the Earset to alert and inform you of system
actions.
• Depending on the voice response settings that you specified, ArialPhone may
respond to your commands with tones only. For detailed information on specifying
voice response settings, refer to page 14.
If you hear...
It means...
Take this action...
do-doot
ArialPhone is ready
to accept commands.
You can place and receive
calls when you’re ready.
boop
ArialPhone didn’t
understand your command.
Repeat the command.
uh-oh
ArialPhone was unable
to process your command.
Press the Action Button•
and repeat the command.
bloop
ArialPhone has completed
the action that you requested.
To issue another command,
press the Action Button•
and state the command.
honk-honk
Your command doesn’t
make sense in the
current situation—for example,
you said Hang Up when
you’re not connected.
Issue another command.
beep-beep
You are out of range.
Move within 150 feet
of the Base Station.
beeeeeeep
You have remained out of
range for more than
35 seconds. Your link
to ArialPhone was terminated.
Move within 150 feet
of the Base Station.
Press the Action Button•
and say Answer to
reconnect to your call.
beep
The battery power is low.
Remove the battery from
the Earset and replace
it with a charged battery
from the base station.
SPECIFYING ARIALPHONE CONFIGURATION SETTINGS
WHAT DO I NEED TO KNOW?
14
• There are three types of configuration settings: voice response settings, dialing settings, and diagnostic logging settings.
• Voice response settings determine the level of response you receive when you
interact with ArialPhone.
• Dialing settings specify how ArialPhone interacts with your phone system to dial a
call to another area code or to access an outside phone line.
• Diagnostic logging creates a detailed log file with information that ArialPhone
Technical Support uses to diagnose any issues you have while using ArialPhone.
Because call logging can affect ArialPhone’s performance, you should enable this
option only while working with an ArialPhone Technical Support representative.
• You can change voice response and dialing settings at any time. If you change the
diagnostic call logging setting, you must exit ArialPhone and restart it before the
change is effective.
TO SPECIFY ARIALPHONE VOICE RESPONSE SETTINGS—
1. Right-click
in the system tray.
2. On the ArialPhone menu, click Options.
3. On the Configuration Options box, click the Voice tab.
4. Under Confirmation Options, click the slider and drag it to the level of confirmation
that ArialPhone provides when you call by name or dial by number:
• Ask Me. ArialPhone confirms its interpretation of your command by asking Do you
want to...? and then repeating your command—for example, Do you want to call
Tim Adams?
Ask Me is the highest level of confirmation. You must answer Yes when ArialPhone
asks for confirmation before it performs the action. If ArialPhone misinterprets your
command, answer No when ArialPhone asks for confirmation. Then repeat the command when ArialPhone asks you to.
• Tell Me. ArialPhone states in advance the action that it will perform—for example,
Calling 800 555 1200.
If ArialPhone misinterprets your command, press the Action Button• and say
Cancel. Then begin a new command sequence.
• No Confirmation. ArialPhone performs the action. You hear a tone when the action
is completed.
You must specify a separate confirmation level for names and digits.
5. Under More Confirmation Options, select or clear these boxes:
• Action Button Welcome. If this box is checked, ArialPhone greets you when you
press the Action Button•: Hello. How may I help you?
If you clear this box, ArialPhone responds with the Ready Tone when you press the
Action Button•.
• Text Option. If this box is checked, ArialPhone responds with a tone and states the
non-calling action that it will perform, such as Raising volume.
If you clear this box, ArialPhone responds with a tone only.
6. Under Voice Options, select a voice for ArialPhone.
7. Click APPLY to save the voice response settings that you specified.
8. To close the Configuration Options box and save the voice response settings that you
specified, click OK.
TO SPECIFY ARIALPHONE DIALING SETTINGS—
1.
2.
3.
4.
15
Right-click
in the system tray.
On the ArialPhone menu, click Options.
On the Configuration Options box, click the Dialing tab.
Specify the following information.
• To answer a call, dial. If you must dial a number to be connected to an incoming
call, type it here.
• Default Call Location. To specify the phone number that ArialPhone automatically
dials when you call a contact with more than one phone number listed in your
phone book, select it from the list.
5. Click EDIT DIALING PROPERTIES to set telephone options that specify your location and area code, how you access an external phone line to make and receive
calls, and other properties that affect calls made through ArialPhone.
6. Click APPLY to save the dialing settings that you specified.
7. To close the Configuration Options box and save the dialing settings that you specified, click OK.
TO SPECIFY ARIALPHONE LOGGING SETTINGS—
1. Right-click
in the system tray.
2. On the ArialPhone menu, click Options.
3. On the Configuration Options box, click the Logging tab.
4. Only if instructed to do so by your ArialPhone Technical Support representative,
select the Diagnostic Logging box.
5. Click APPLY to save the logging settings that you specified.
6. To close the Configuration Options box and save the logging settings that you specified, click OK.
7. Close ArialPhone and restart it to make the logging settings that you specified active.
RECHARGING AND REPLACING THE BATTERIES
WHAT DO I NEED TO KNOW?
• ArialPhone comes with two lithium ion polymer batteries.
• The ArialPhone Base Station provides two charging slots. Do not insert the battery
into the parking slot to charge it.
• ArialPhone batteries provide about two hours of continuous talk time.
• In stand-by mode—when you’re not talking on the phone or interacting with
ArialPhone—battery life is about four days.
• Because recharging a battery takes about one and one-half hours, you have virtually
unlimited talk time with ArialPhone.
• You can change a battery while you’re on a call. Before you change the battery, let
the other party to the call know that there will be a short interruption to the call.
Although you remain connected even while you’re changing the battery, the other
party to the call may think that the call was lost.
• The Base Station battery lights indicate the battery’s status:
When the battery light is...
The battery is...
Red
Green
Flashing red
Charging.
Fully charged and ready for use.
Not in full contact with the charging contacts.
• ArialPhone signals you when the battery power is low with a
single beep tone. It repeats this beep every 60 seconds until
the battery’s power is completely out.
• Charge both batteries every night.
TO RECHARGE A BATTERY—
1. Remove the battery from the ArialPhone Earset.
2. Position the battery about two-thirds of the way down in one
of the charging slots on the ArialPhone Base Station.
3. Push down to slide the battery in place.
16
TO REPLACE A BATTERY—
1. Remove the battery from the ArialPhone
Base Station.
2. Position the battery so that the straight
end covers the black bar on the Earset’s
battery slot.
3. Push the battery forward to slide it into place.
MANAGING YOUR PHONE BOOK
WHAT DO I NEED TO KNOW?
• ArialPhone can access Microsoft Outlook 98 or higher, Microsoft Outlook Express, or
the Windows Address Book.
• You can import contact information from other contact managers, such as Act! or
Goldmine. Refer to the product documentation for instructions on formatting data for
export.
• You can specify phonetic spellings through ArialPhone’s Manage Phone Book function. Phonetic spellings can increase the accuracy of ArialPhone’s voice recognition
engine when you call by name.
• ArialPhone dynamically updates its voice recognition engine when you add entries to
your contact manager. This means that you can immediately make calls to new or
updated contacts. However, if you use Microsoft Outlook 98 and make changes to
your contact list, you must close and re-start ArialPhone before making any calls.
• ArialPhone can comfortably handle up to 500 entries in your contact manager.
• The greater the number of contacts listed, the longer the pattern matching process
takes.
• Only contacts with a first name, last name, or nickname and a phone number are
available to ArialPhone.
• If you provide honorifics for contacts, such as Mr,. Ms., and Dr., you must spell them
out—Mister, Miss, Doctor.
• Similarly, if a contact’s name includes an abbreviation, such as St, you must spell it
out—Saint.
• If you list multiple numbers for contacts, you can specify a default location to call.
• If you don’t specify a default location, ArialPhone asks you what location you want to
call if the contact has multiple phone numbers listed and you don’t state a location in
your command.
• While you can append extension numbers to a phone number in your address book,
ArialPhone does not dial phone extensions automatically. You must use the Press
command to dial a phone extension. Refer to the section Dialing an extension on
page 21 for complete information.
ENTERING AND MAINTAINING CONTACT INFORMATION
17
ArialPhone is not a contact manager. Instead, ArialPhone accesses the names stored in
Microsoft Outlook, Microsoft Outlook Express, or the Windows Address Book when you
issue the Call command. Therefore, any contacts that you want to call by name through
ArialPhone must be listed in your contact manager.
ArialPhone dynamically updates its voice recognition engine when you add entries to
your contact manager. This means that you can immediately make calls to new or
updated contacts. However, if you use Microsoft Outlook 98 and make changes to your
contact list, you must close and re-start ArialPhone before making any calls.
You can specify up to seven phone locations for each contact:
• Business. In ArialPhone, you can say Business, Work, or Office to dial the number
specified here.
• Business2. In ArialPhone, you can say Business two, Work two, or Office two to
dial the number specified here.
• Home.
• Home2.
• Mobile. In ArialPhone, you can say Mobile or Cellular to dial the number specified
here.
• Mobile2. In ArialPhone, you can say Mobile two or Cellular two to dial the number
specified here.
• Pager.
When you tell ArialPhone to call a name with multiple phone locations, you can say the
location as part of your command. If you don’t say a location, ArialPhone either asks
you to select one, or, if you specified a default location, automatically dials the number
associated with the default location. Refer to the section Specifying ArialPhone configuration settings on page 14 for complete information on specifying a default location.
Refer to the documentation provided with Microsoft Outlook, Microsoft Outlook Express,
or the Windows Address Book for detailed information on adding and updating address
book entries.
SPECIFYING PHONETIC SPELLINGS
WHAT DO I NEED TO KNOW?
18
• ArialPhone’s voice recognition engine tries to match the sound of the names that
you say with the way names are spelled in your address book. This process is called
pattern matching.
• Names that are pronounced differently than the way that they’re spelled can
decrease the accuracy of voice recognition.
• Specifying phonetic spellings for names that are pronounced differently than the way
that theyíre spelled can increase the accuracy of voice recognition.
• Phonetic spellings are just one step that you can take to improve the accuracy of
voice recognition. Refer to the section How can I improve the accuracy of voice
recognition on page 2 for more tips.
• ArialPhone automatically updates its voice recognition engine based on the phonetic
spellings that you enter.
TO SPECIFY PHONETIC SPELLINGS—
1. Right-click
in the system tray.
2. On the ArialPhone menu,
click Manage Phone Book.
3. On the Manage Phone Book box, scroll
through the names in your address book. You
can advance to entries with last names that
begin with the same letter by pressing that letter on your keyboard.
For example, to move directly to the entries
with last names that begin with L, press L on
your keyboard. Press L again to scroll entryby-entry through the list of last names that
begin with L.
4. Click the last name of the person for whom you
want to specify a phonetic spelling.
5. To hear how ArialPhone pronounces the name,
click
next to the name.
6. Type a spelling to match the way the name is
pronounced. You can specify a phonetic
spelling for the person’s last name, first name,
or nickname.
Some examples of phonetic spellings are listed below.
Contact name
Possible phonetic spelling
Laurie Phelan
Juan Sanchez
Felice Montgomery
Geoff Pfingsten
Melanie Dubois
Ted Bruner
Laurie Failin
Whaan Sanchez
Fuh-lees Montgomery
Jeff Fingstun
Melanie Doo-bwah
Ted Brooner
7. To save the new phonetic spelling, click APPLY.
Repeat steps 3 through 6 for other names in your address book.
8. To close the Manage Phone Book box and save the phonetic spellings that you
entered, click OK.
IMPORTING CONTACT LISTS
WHAT DO I NEED TO KNOW?
19
• If you currently use a contact manager other than Microsoft Outlook 98 or higher,
Microsoft Outlook Express, or the Windows Address Book, you can import that contact list or address book into one of these programs.
For example, if you use Goldmine or Act! as your contact manager, you can format
your contact list for export and import the file to Microsoft Outlook, Microsoft Outlook
Express, or the Windows Address Book.
• As you make changes in your contact manager, periodically export the new or updated entries to Microsoft Outlook, Microsoft Outlook Express, or the Windows Address
Book.
• Before you import a file from another mail program or contact manager, exit
ArialPhone. After the import process is complete and Microsoft Outlook, Microsoft
Outlook Express, or the Windows Address Book is updated with the new information,
you can re-start ArialPhone.
• Refer to the documentation for your contact management software for instructions on
formatting a contact list for export.
ANSWERING CALLS
WHAT DO I NEED TO KNOW?
• The ArialPhone Earset rings just as your familiar phone does.
• As soon as you press the Action Button•, hear the Ready Tone, and say Answer,
you’re connected to the incoming call—you’ll hear the sound of an open line.
• If you issued a command to ArialPhone, the Earset will not ring until ArialPhone completes the action associated with the command.
• If you’re unavailable and have voice mail or an answering machine, your caller can
leave a message.
• Your local phone company must support call waiting and you must subscribe to the
service before you can use this function.
• You can access other services offered by your local phone company through
ArialPhone. For example, to use the call back feature (*69), press the Action Button•
and say Dial star six nine.
TO ANSWER AN INCOMING CALL—
1.
2.
3.
4.
When you hear the phone ring, press the Action Button•.
Listen for the Ready Tone.
Say Answer.
When you hear the sound of an open connection, you are connected to the caller
and can begin talking.
TO USE CALL WAITING—
1.
2.
3.
4.
5.
When you hear the call waiting beep, press the Action Button•.
Listen for the Ready Tone.
Say Flash.
Begin talking to the second caller.
To return to the original call:
• Press the Action Button•.
• Listen for the Ready Tone.
• Say Flash.
PLACING CALLS
WHAT DO I NEED TO KNOW?
20
• When you dial by number, you can say numbers in the hundreds or thousands.
For example:
• Dial 555 twenty-two hundred
• Dial 555 4 two hundred
• Dial 555 three thousand
• Dial eight hundred 555 one thousand.
• ArialPhone provides several ways for you to place a phone call:
• By stating the name of a person in your phone book
• By stating the name and location of a person in your phone book
• By stating the phone number of the person you want to call.
• You can specify a location that ArialPhone automatically dials when you tell
ArialPhone to call a name in your address book. Refer to the section Specifying
ArialPhone configuration settings on page 14 for complete information.
• Depending on the voice response settings that you specified, ArialPhone provides
confirmation of your commands. Refer to the section Specifying ArialPhone configuration settings on page 14 for complete information.
• You can access other services offered by your local phone company through
ArialPhone. For example, to use the call back feature (*69), press the Action Button•
and say Dial star six nine.
TO CALL BY NAME—
1. Press the Action Button•.
2. Listen for the Ready Tone.
3. Say Call. Then state the name of the person that you want to call.
Call Chris Jenner.
If the person you are calling has multiple numbers in your address book and you
have not specified a default location, ArialPhone asks you to select a location.
Depending on your current voice response settings, ArialPhone confirms your
command.
TO CALL BY NAME AND LOCATION—
1. Press the Action Button•.
2. Listen for the Ready Tone.
3. Say Call name at location.
Call Chris Jenner at home.
Depending on your current voice response settings, ArialPhone confirms your
command.
TO DIAL BY NUMBER—
1. Press the Action Button•.
2. Listen for the Ready Tone.
3. Say Dial. Then state the phone number that you want to call.
Dial 8005551212.
Dial 555 two thousand.
Depending on your current voice response settings, ArialPhone confirms your
command.
ENDING A CALL
1. When you are ready to hang up, press the Action Button•.
2. Listen for the Ready Tone.
3. Say Hang up.
DIALING AN EXTENSION
21
WHAT DO I NEED TO KNOW?
• Although you can append extension numbers to a phone number in your address
book, ArialPhone does not automatically dial phone extensions.
• The Press command enables you to dial extensions up to five digits long.
TO DIAL AN EXTENSION WITH THE PRESS COMMAND—
1.
2.
3.
4.
5.
6.
Press the Action Button•.
Listen for the Ready Tone.
Say Call name or Dial number to place the call.
When you are connected, press the Action Button•.
Listen for the Ready Tone.
Say Press and the extension number that you want to dial. ArialPhone accepts up to
five digits with the Press command.
7. If the extension is over five digits long, repeat steps 4 through 6 for the next series of
numbers.
ArialPhone dials the extension.
NAVIGATING AN INTERACTIVE VOICE RESPONSE
(IVR) SYSTEM
ArialPhone can transmit up to five digits with the Press command. Refer to the section
Dialing an extension on page 21 for complete information.
To navigate a complex phone tree or IVR system that requires a long string of digits—
for example, a social security number—make the call with ArialPhone and then use
another phone to dial the digits. Hang up the other phone when you’re done.
MAKING A 3-WAY CALL
WHAT DO I NEED TO KNOW?
22
• Your local phone company must support three-way calling and you must subscribe to
the service before you can use this function.
• You can call by name or dial by number.
• When you press the Action Button• and say Hang up, you disconnect from both of
the other parties to the call.
TO MAKE A 3-WAY CALL—
1. Connect to the first person you want to call:
• Press the Action Button•.
• Listen for the Ready Tone.
• Say Call name or Dial number.
2. After you’re connected, call the second person:
• Press the Action Button•.
• Listen for the Ready Tone.
• Say Flash.
• Press the Action Button•.
• Listen for the Ready Tone.
• Say Call name or Dial number.
3. After you are connected to the second person, connect with both parties:
• Press the Action Button•.
• Listen for the Ready Tone.
• Say Flash.
You are now connected to both of the people you called and can conduct your threeway call.
PLACING A CALL ON HOLD
1.
2.
3.
4.
Press the Action Button•.
Listen for the Ready Tone.
Say Hold to place the call on hold.
To re-connect to the call, press the Action Button•. When you hear the Ready Tone,
say Hold Off.
ADJUSTING THE VOLUME
WHAT DO I NEED TO KNOW?
23
• There are three volume adjustments that affect ArialPhone. Each volume adjustment
addresses a specific volume setting:
• Phone conversations. The Earset volume level—what you and the other party to
the call hear—is controlled by the Volume Up and Volume Down commands.
• Input volume. The volume level of your commands and responses to ArialPhone is
controlled by the Microphone Wizard settings.
• ArialPhone responses. The volume level of ArialPhone responses and prompts is
controlled by Windows Volume Control.
• ArialPhone’s Earset volume provides eight volume levels.
• ArialPhone signals you with a single chirp when you raise or lower the Earset volume
one level.
• When you reach the highest or lowest Earset volume level, ArialPhone signals you
with a triple chirp.
• ArialPhone resets the Earset volume level when you replace the battery.
• Through Windows Volume Control, set the volume on your computer to a level that’s
comfortable for you.
TO CHANGE THE VOLUME OF PHONE CONVERSATIONS—
1. Press the Action Button•.
2. Listen for the Ready Tone.
3. Say:
• Volume Up to raise the volume one level
• Volume Down to lower the volume one level.
Depending on your current voice response settings, ArialPhone confirms your command with a tone or a spoken confirmation.
TO CHANGE THE INPUT VOLUME
WITH THE MICROPHONE WIZARD—
1. Right-click
in the system tray and click Close on the ArialPhone menu.
2. On the Start menu, point to Programs, point to ArialPhone, and then click
ArialPhone Microphone Wizard.
3. Follow the on-screen prompts to adjust the volume and position of the microphone.
TO CHANGE THE VOLUME OF ARIALPHONE RESPONSES—
1. On the Start menu, point to Programs, point to Accessories, point to
Entertainment, and then click Volume Control.
2. Click the Volume Control slider and drag it to a level that’s comfortable for you.
3. Click the Wave slider and drag it to a level that’s comfortable for you
4. Click OK to save the volume control settings.
CANCELING A COMMAND
WHAT DO I NEED TO KNOW?
• You can end an interaction with ArialPhone at any time.
• The Cancel command won’t disconnect you from a call.
TO CANCEL A COMMAND SESSION—
1. Press the Action Button•.
24
2. Listen for the Ready Tone.
3. Say Cancel.
ArialPhone confirms the end of this interaction with a tone. You can press the Action
Button• to begin a new interaction.
PAGING THE EARSET
WHAT DO I NEED TO KNOW?
• Don’t page the Earset when you are wearing it. Although the pager sound won’t damage your hearing, it is uncomfortable.
• The battery in the Earset must be charged to respond to the page.
• The Earset must be within the operating range of the Base Station to respond to the
page.
• The Earset rings for 30 seconds.
TO PAGE THE EARSET—
1. Right-click the ArialPhone icon in the system tray.
2. On the ArialPhone menu, click Page Earset.
The Earset rings.
3. When you locate the Earset, press the Action Button• to silence the ring.
Troubleshooting
25
ARIALPHONE DOESN’T UNDERSTAND MY COMMANDS.
1. Is the battery dead or very low?
Replace the current battery with a fully charged battery.
2. Are you issuing a valid command?
Refer to page 28 for a list of valid commands.
3. Did you take steps to improve voice recognition?
Refer to page 2 for tips on improving voice recognition.
4. Is the microphone volume level high enough to transmit commands effectively?
Refer to page 23 for instructions on adjusting the microphone volume.
5. Are you within operating range of the ArialPhone Base Station?
ArialPhone beeps when you are out of range.
ARIALPHONE DOESN’T RECOGNIZE NAMES.
1. Is the name listed as a contact in your address book? Does the entry contain at least
one valid phone number?
ArialPhone accesses Microsoft Outlook 98 or higher, Microsoft Outlook Express, and
the Windows Address Book. Make sure that the name you say is listed in exactly the
same way in your address book.
2. Did you specify phonetic spellings for names that are pronounced differently than
they’re spelled?
ArialPhone’s voice recognition engine matches sounds to an expected string of characters. Refer to page 18 for instructions on how to specify phonetic spellings so that
names are spelled the same way that they’re pronounced.
3. Did you take the appropriate steps to improve voice recognition?
Refer to page 2 for tips on improving voice recognition.
ARIALPHONE CAN’T DIAL MY CALL.
1. Is the ArialPhone Base Station plugged into your phone jack?
Make sure that the RJ-11 phone line is securely plugged into the ArialPhone Base
Station and the phone jack.
I CAN’T HEAR MY PHONE CONVERSATIONS.
1. Is the volume level high enough?
Raise the volume one level at a time. Refer to page 23 for more information.
I CAN’T HEAR ARIALPHONE PROMPTS.
1. Did you adjust the settings in Windows Volume Control?
Refer to page 23 for more information.
MY CALL BREAKS UP.
1. Are you within range of the ArialPhone Base Station?
• Stay within the operating range of the ArialPhone Base Station. ArialPhone beeps
when you are out of range.
• Move your head to change the orientation to the base station.
I’M LOSING MY CONNECTION WITH ARIALPHONE.
1. Are you within range of the ArialPhone Base Station?
• Stay within 150 feet of the ArialPhone Base Station.
• Move your head to change the orientation to the Base Station.
CONTACTING TECHNICAL SUPPORT
ArialPhone provides comprehensive technical support. If you need assistance, you can
reach technical support in one of these ways:
• Call 847.968.5885, Monday-Friday from 8:00 am to 5:00 pm Central Time
• Email us at [email protected]
• Visit our web site at www.arialphone.com for our online support center.
Safety Information
WHAT DO I NEED TO KNOW?
26
• ArialPhone operates in the 900 MHz band and employs a sophisticated digital
spread spectrum scheme for maximum clarity, security, and resistance to interference.
• ArialPhone operates at a power level that is just 20% of the power emitted by a cell
phone, so it is safe to use. In addition, ArialPhone does not use a microwave frequency for its radio transmitter.
CARING FOR YOUR PHONE
• Take care not to bend the Base Station antenna.
• Hang the Earset from the Base Station. Do not insert the Earset into the parking slot
to store it.
• Do not insert any objects into the small hole on one side of the Earset or you may
damage the equipment. This hole permits sound from the Earset’s audio transducer
to escape. It is not a reset button.
• Any changes that you make to the ArialPhone equipment that are not expressly
approved in this guide could void your warranty for this equipment.
• Use approved hardware and accessories only. The use of any other type of hardware
or accessories could damage ArialPhone and void your warranty for this equipment.
DISPOSING OF BATTERIES
• No special handling is required to dispose of ArialPhone batteries.
• Order replacement batteries from the ArialPhone web site.
FCC PART 68 AND IC CS-03
27
This equipment complies with Part 68 of the FCC rules and Industry of Canada IC CS-03. The Base Station
bears a label on the bottom of the base which contains the FCC registration number and the ringer equivalence number (REN). If requested, this information must be provided to the telephone company.
This equipment uses the following standard jack types for network connection: RJ-11.
This equipment contains an FCC compliant modular jack. It is designed to be connected to the telephone
network or premises wiring using compatible modular plugs and cabling which comply with the requirements
of FCC Part 68 rules.
The Ringer Equivalence Number, or REN, is used to determine the number of devices which may be connected to the telephone line. An excessive REN may cause the equipment to not ring in response to an incoming
call. In most areas, the sum of the RENs of all equipment on a line should not exceed five (5.0).
In the unlikely event that this equipment causes harm to the telephone network, the telephone company can
temporarily disconnect your service. The telephone company will try to warn you in advance of any such disconnection, but if advance notice isn’t practical, it may disconnect the service first and notify you as soon as
possible afterwards. In the event such a disconnection is deemed necessary, you will be advised of your right
to file a complaint with the FCC.
From time to time, the telephone company may make changes in its facilities, equipment, or operations which
could affect the operation of this equipment. If this occurs, the telephone company is required to provide you
with advance notice so you can make the modifications necessary to maintain uninterrupted service.
Warranty information may be obtained by calling: 847.968.5885.
External cables including only the USB and phone cable can be replaced by the user with UL approved
cables.
The Earset is hearing aid compatible.
INDUSTRY CANADA
NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the
appropriate Terminal Equipment Technical Requirements documents. The department does not guarantee the
equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of
the local telecommunications company. The equipment must also be installed using an acceptable method of
connection. The customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be coordinated by an ArialPhone representative by calling 847-9685881. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protections that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may
be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.
RF EXPOSURE
Important!
NOTE: To comply with FCC RF exposure compliance requirements, the following antenna installation and
device operating configurations must be satisfied—The antenna used for this transmitter (i.e., Base Station)
must be installed to provide a separation distance of at least 20 cm from all persons and must not be colocated or operating in conjunction with any other antenna or transmitter.
APPENDIX: ARIALPHONE GRAMMAR
This section lists the commands in the ArialPhone grammar.
Say...
To...
Answer
Call
Call name
Call name at location
Cancel
Cell
Cell2
Cellular
Cellular2
Dial
Dial number
Flash
Goodbye
Go Away
Hang Up
Hold Off
Hold On or Hold
Home
Home2
Lower Volume
Mobile
Mobile2
Never Mind
No
Numbers—0, 1, 2,
3, 4, 5, 6, 7, 8, 9
Tens, Hundreds
Thousands
Office
Office2
Pager
Pound
Press up to five digits
Raise Volume
Star
Volume Down
Volume Louder
Volume Softer
Volume Up
Work
Work2
Yes
28
Answer a call
Begin a call to a contact in your address book
all a contact in your address book
Call a contact in your address book at a specific location
Cancel a command
Call name at the Microsoft Outlook location Mobile
Call name at the Microsoft Outlook location Mobile2
Call name at the Microsoft Outlook location Mobile
Call name at the Microsoft Outlook location Mobile2
Begin a call to a phone number
Dial a number
Change to a second virtual line
Disconnect from a call
Cancel a command
Disconnect from a call
Remove a call from hold
Place a call on hold
Call name at the Microsoft Outlook location Home
Call name at the Microsoft Outlook location Home2
Lower the volume one level
Call name at the Microsoft Outlook location Mobile
Call name at the Microsoft Outlook location Mobile2
Cancel a command
Respond to a confirmation
Dial a number
Call name at the Microsoft Outlook location Business
Call name at the Microsoft Outlook location Business2
Call name at the Microsoft Outlook location Pager
Simulate pressing the # key on a telephone keypad
Dial a phone extension
Raise the volume one level
Simulate pressing the * key on a telephone keypad
Lower the volume one level
Raise the volume one level
Lower the volume one level
Raise the volume one level
Call name at the Microsoft Outlook location Business
Call name at the Microsoft Outlook location Business2
Respond to a confirmation
INDEX
A
B
abbreviations, in names...............................16
Base Station
29
Answer command........................................19
connecting to your PC............................5
answering calls ............................................19
setting up................................................5
ArialPhone
batteries
commands ............................................28
charge indicators..................................15
components ............................................3
charging ...........................................5, 15
configuration settings ...........................14
disposing ..............................................26
described ...............................................1
inserting into Earset..............................16
FCC compliance information................27
low battery indicator .............................16
general information.................................1
recharging ............................................16
grammar, described ...............................1
replacing...............................................16
hardware, assembling ............................5
C
improving performance ........................12
Call command..............................................20
installation wizard ...................................4
call waiting ...................................................19
installing..................................................4
calling
interaction ...............................................1
by name................................................20
interpreting tones..................................13
by name and location...........................20
launching ..............................................10
by number ............................................20
menu, described ..................................11
methods supported ..............................20
minimum requirements ...........................2
three-way calls......................................22
Monitor ..................................................12
calls
performance tips ..................................12
answering .............................................19
personality, selecting ............................14
by name................................................20
recommended configuration ..................2
by name and location...........................20
starting..................................................10
by number ............................................20
tray icon, described .............................10
holding ..................................................22
typical conversation................................1
phone service access ..........................20
voice recognition ....................................1
sample ................................................1, 8
Ask Me response setting .............................14
three-way ..............................................22
Cancel command ........................................24
canceling commands ..................................24
INDEX
commands
30
D
Answer ..................................................19
default call location......................................15
Call........................................................20
Dial command..............................................20
Cancel ..................................................24
dialing extensions ........................................21
Dial........................................................20
dialing settings.............................................15
Flash .....................................................22
documentation
Hang Up ...............................................21
finding information .................................iv
Hold ......................................................22
printing ...................................................iv
Hold Off ................................................22
E
listed .....................................................28
Earhook
Press .....................................................21
adjusting fit .............................................9
Volume Down........................................23
assembling .............................................9
Volume Up ............................................23
Earset
components, of ArialPhone ...........................3
and Earhook ...........................................9
configuration settings
and headband ........................................5
default call location ..............................15
general information.................................5
dialing ...................................................15
inserting batteries .................................16
during installation ...................................7
paging ..................................................24
initial........................................................7
parking....................................................5
outside line ...........................................15
positioning microphone ..........................5
personality ............................................14
extensions, dialing .......................................21
telephone options .................................15
F
types available......................................14
FCC notice ...................................................27
voice response .....................................14
finding information.........................................iv
welcome message................................14
Flash command ...........................................22
contact manager
H
general information...............................16
importing data into ...............................19
maintaing entries ..................................17
selecting .................................................7
specifying locations..............................16
supported in ArialPhone.......................16
Hang Up command .....................................21
hanging up...................................................21
Hold command ............................................22
Hold Off command ......................................22
honorifics, in names.....................................16
INDEX
31
I
N
input volume, adjusting ...............................23
numbers, saying ..........................................20
installing ArialPhone
O
charging batteries .................................4
outside line, obtaining .................................15
configuring..............................................7
contact manager ....................................7
Earset......................................................5
inserting batteries ...................................5
P
paging Earset ..............................................24
parking ...........................................................6
installation wizard ...................................4
pattern matching............................................1
manually .................................................4
performance tips .........................................12
order of process .....................................4
phone care tips............................................26
parking Earset ........................................6
phone service access .................................20
phases, described..................................4
phonetic spellings........................................18
selecting contact manager.....................7
Press command...........................................21
Interactive Voice
Response systems ....................................21
printing the User Guide.................................iv
interpreting ArialPhone tones ......................13
R
IVRs, navigating...........................................21
raising volume..............................................23
recommended configuration .........................3
L
location
default ...................................................15
S
safety information
specifying in Outlook ............................16
battery disposal ....................................26
logging, activating .......................................15
general information...............................26
phone care tips.....................................26
M
making calls
T
by name................................................20
technical support, contacting......................25
by name and location...........................20
Tell Me response setting..............................14
by number ............................................20
Call command ......................................20
requirements.........................................20
Microphone Wizard, described .....................7
three-way calling..........................................22
tones, interpreting........................................13
troubleshooting
contacting technical support................25
microphone, correct position.........................2
diagnostic logging................................15
minimum requirements ..................................2
Monitor .........................................................12
dialing ..................................................25
INDEX
name recognition..................................25
reception...............................................25
voice recognition ..................................25
volume ..................................................25
V
voice recognition
improving accuracy................................2
pattern matching ....................................2
troubleshooting .....................................25
voice response settings...............................14
volume
adjusting ...............................................23
Microphone Wizard...............................23
phone conversations ............................23
settings in ArialPhone ...........................23
32