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System Administrator’s Guide AT&T SB67030 Deskset AT&T SB67010 PSTN Gateway © 2009 Advanced American Telephones. All Rights Reserved. AT&T, the AT&T logo and the slogan “Your world. Delivered.” are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Issue 2.0 11/09 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide CONTENTS Preface....................................................................................................................................................... 6 Using This Guide .................................................................................................................................................................................................................6 Topic Navigation .................................................................................................................................................................................................................7 Text Conventions ................................................................................................................................................................................................................8 Procedure Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Deskset/Handset Menu Navigation ........................................................................................................................................................................ 10 Additional Documentation .......................................................................................................................................................................................... 10 Installation ..............................................................................................................................................11 Gateway and Deskset Placement............................................................................................................................................................................ 12 Gateway and Deskset Parts List .............................................................................................................................................................................. 12 System Installation Overview .................................................................................................................................................................................... 14 Network Configuration.................................................................................................................................................................................................. 15 Deskset Installation ........................................................................................................................................................................................................ 17 Gateway Installation ...................................................................................................................................................................................................... 22 System Description ...............................................................................................................................27 Gateway Operation......................................................................................................................................................................................................... 28 Recovery After Power Failure.................................................................................................................................................................................... 30 Getting Started ......................................................................................................................................32 Gateway Main Menu....................................................................................................................................................................................................... 33 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Upgrade Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Gateway Reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Deskset Admin Settings ............................................................................................................................................................................................... 37 Call Fwd-NA........................................................................................................................................................................................................................ 39 2 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Call Forward - No Answer to Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Call Forward - No Answer to an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Call Forward - No Answer to an Outside Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Fwd/Trans to line ............................................................................................................................................................................................................ 43 Restore Default Settings .............................................................................................................................................................................................. 44 IP Settings ........................................................................................................................................................................................................................... 46 IP Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Set/Edit Static IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 IP Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Reset User Password ..................................................................................................................................................................................................... 51 Software Upgrade............................................................................................................................................................................................................ 52 Deskset Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 System Configuration ...........................................................................................................................55 The WEBUI .......................................................................................................................................................................................................................... 56 Web User Interface (WEBUI) Overview................................................................................................................................................................. 57 Error Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 System Settings ................................................................................................................................................................................................................ 60 Viewing System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Ring Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Auto Attendant Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Auto Attendant Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Opening Menu Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Creating Auto Attendant Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Auto Attendant Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Auto Attendant Menu Choices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Name Recording for Auto Attendant Company Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Hold Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 System Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 3 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Phone Settings.................................................................................................................................................................................................................. 84 Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Station Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Quick Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Device Management....................................................................................................................................................................................................... 90 Backup/Restore Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Upgrade Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Device Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Product Registration ...................................................................................................................................................................................................... 98 Help ........................................................................................................................................................................................................................................ 99 Troubleshooting.................................................................................................................................. 100 Common Troubleshooting Procedures .......................................................................................... 101 Resolving Audio Echoes ............................................................................................................................................................................................ 101 Resolving General Audio Issues ............................................................................................................................................................................ 103 Reintroducing a Deskset Into the System........................................................................................................................................................ 104 Reintroducing a Gateway Into the System...................................................................................................................................................... 106 Power-fail Recovery Procedure............................................................................................................................................................................. 108 General Troubleshooting .................................................................................................................. 109 Gateway Troubleshooting................................................................................................................. 114 Deskset Troubleshooting .................................................................................................................. 118 Cordless Handset Troubleshooting................................................................................................. 127 Cordless Headset Troubleshooting................................................................................................. 132 4 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Technical Specifications.................................................................................................................... 136 Maintenance ........................................................................................................................................ 138 Avoid Rough Treatment............................................................................................................................................................................................. 138 Avoid Water..................................................................................................................................................................................................................... 138 Electrical Storms ........................................................................................................................................................................................................... 138 Cleaning Your Unit....................................................................................................................................................................................................... 138 Important Safety Instructions.......................................................................................................... 139 Limited Warranty................................................................................................................................ 141 Glossary................................................................................................................................................ 145 5 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide PREFACE This System Administrator’s Guide provides instructions for installing and setting up your system. We recommend that you make one person responsible for controlling the system-wide features described in this guide. Before using this AT&T product, please read “Important Safety Instructions” on page 139 of this manual. Please read this administrator's guide thoroughly for all the information necessary to install and operate your new AT&T product. NOTE: For customer service or product information, contact the person who installed your system. If your installer is unavailable, visit our website at www.telephones.att.com or call 1 (888) 916-2007. In Canada dial 1 (888) 883-2474. Using This Guide The following sections provide instructions for using this guide: “Topic Navigation” on page 7 “Text Conventions” on page 8 “Procedure Format” on page 9 “Additional Documentation” on page 10 Preface 6 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Topic Navigation Your SB67010 PSTN Gateway System Administrator’s Guide allows easy navigation between topics and the ability to return to your original topic. Figure 1 illustrates the navigation conventions for this administrator's guide. Return to Main Menu Task Click on this link to move to beginning of the instructions for this task. Acrobat® Navigation Click on a bookmark to go to the first page of the listed topic. Back to Last Page Viewed Previous Page Figure 1. Administrator's Guide Navigation Preface 7 Next Page First Page in Current Chapter AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Text Conventions Table 1 lists text formats used in this manual to help you identify items referenced within the following procedures. Table 1. Text Conventions Text Format Description Screen Identifies text that appears on the screen in a menu or prompt. HARD KEY or DIAL PAD KEY Identifies a hard key, including the dial pad keys. Identifies a Soft key. “Topic Navigation” on page 7 Preface Identifies a hyperlink to a task. NOTE: Notes give more information, usually in a procedure. Example of a Note. CAUTION: A caution means that loss of data or unintended circumstances may result. Example of a Caution. WARNING: A warning means that the equipment may be damaged or made inoperative. Example of a Warning. 8 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Procedure Format The procedures in this guide are each contained on a single page, unless otherwise noted. Each page contains the topic heading and a procedure table, as shown in Figure 2. The screen images appear in clockwise order, as indicated by the numbers in Figure 2. Figure 2. Sample Procedure Preface 9 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Deskset/Handset Menu Navigation You are installing an AT&T SB67030 Deskset. To access items in the Deskset menus, you can either use the navigation key to highlight the function and press SELECT or press a numeric key on the dial pad. The procedures in this guide use the numeric dial pad entry as the preferred method for selecting a function. Additional Documentation In addition to this guide, this CD contains the following documents: AT&T SB67030 Deskset User’s Guide AT&T SB67040 Cordless Accessory Handset User’s Guide AT&T TL7600 Cordless Headset User’s Guide. Preface 10 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide C HAPTER 1 INSTALLATION This chapter provides information for physically installing a SB67030 Deskset and an SB67010 PSTN Gateway. Configuring and setting up the features are covered in “System Description” on page 27. This chapter covers the following: “Gateway and Deskset Placement” on page 12 “Gateway and Deskset Parts List” on page 12 “System Installation Overview” on page 14 “Network Configuration” on page 15 “Deskset Installation” on page 17 “Gateway Installation” on page 22 NOTE: For customer service or product information, contact the person who installed your system. If your installer is unavailable, visit our website at www.telephones.att.com or call 1 (888) 916-2007. In Canada dial 1 (888) 883-2474. Installation 11 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Gateway and Deskset Placement Avoid placing the Gateway and Deskset too close to the following: Communication devices, such as television sets, VCRs, or other cordless telephones Excessive heat sources Noise sources, such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting Excessive dust sources, such as a workshop or garage Excessive moisture Extremely low temperature Mechanical vibration or shock, such as on top of the washing machine or workbench. Gateway and Deskset Parts List Figure 3 illustrates the Gateway parts. LINE 1 LINE 1 LINE 2 LINE 3 LINE 4 LINE 2 LINE 3 UP RESET LINE 4 POWER DOWN SELECT BYPASS DC 5.1V LAN - + CANCEL Gateway Grounding Cable Power Adapter Four Phone RJ-45 Ethernet Cords Cable Figure 3. Gateway Parts List Installation 12 Mounting brackets and screws AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Figure 4 illustrates the Deskset parts. Deskset Base Deskset Stand Handset Power Adapter Figure 4. Deskset Parts List Installation 13 RJ-45 Ethernet Cable Handset Cord AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide System Installation Overview If you install one Deskset before installing the SB67010 PSTN Gateway, the feedback described in this guide matches what you see on your system devices. The Gateway assigns the first Deskset to join the network as Extension 200. Figure 5 illustrates the minimum components needed to make the system work. NOTE: The system uses a Local Area Network (LAN) for system communication. It uses Public Switched Telephone Network (PSTN) phone lines for external calls. Deskset Local Area Network (LAN) Gateway PSTN Plug Figure 5. Simplified System NOTE: You can also register AT&T TL7600 Cordless Headsets and AT&T SB67040 Cordless Accessory Handsets to up to five Desksets. To integrate the Headset into the system, use the “AT&T TL7600 Cordless Headset User’s Guide” on the CD that came with this product, rather than the manual that is packaged with the Headset. Installation 14 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Network Configuration This system, shown in Figure 6, differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, the system uses a distributed control system, where all telephones connected to the same network intelligently route traffic and handle calls. The System can be installed on a new Local Area Network (LAN) or integrated into an existing network. PSTN (Telephone) Lines IT Controller SB67010 PSTN Gateway Copier/FAX Router Local Area Network (LAN) SB67030 Deskset SB67040 Cordless Accessory Handset SB67030 Deskset SB67030 Deskset 7600 Cordless Headset Laptop ` Figure 6. System Installation Installation Laptop SB67040 Cordless Accessory Handset 15 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide All devices must be connected to the same Internet Protocol (IP) subnet or they will not be able to communicate with each other. Confirm either that all devices are connected to the same router, or that the first three octets of the IP address are the same for all system devices. In most installations, all Gateways and Desksets connected to the network obtain an IP address from the Dynamic Host Configuration Protocol (DHCP) server. If there is no DHCP server present, the system devices create self-assigned link Figure 7. Gateway IP Address local addresses. The Gateway displays its IP address in the Idle mode as shown in Figure 7. To determine the Deskset IP address, press MENU, then 4 on the Deskset dial pad to display the Deskset Information screen shown in Figure 8. AT&T recommends a switched network topology. The topology refers to the network virtual shape or structure and does not necessarily reflect the physical layout. Switched networks involve connecting the network components to switches, rather than hubs. This improves the network communication. The Gateway routes calls between outside Public Switched Telephone Network (PSTN) lines and the internal IP-based network. The Gateway provides four PSTN ports for connecting up to four phone lines and one 10/100 Ethernet port for connecting to the Ethernet network. Up to four SB67010 PSTN Gateways providing up to 16 PSTN lines and 50 Desksets can be connected to the network, for a total of up to 54 devices. Figure 8. Deskset Information The system assigns the first Deskset to join the network Extension 200. It then assigns each additional Deskset an Extension number in ascending order. Even if you unplug a unit, its Extension number is reserved. If you want to remove a Deskset from the network, the Extension number must be deleted. This ensures the Deskset does not tie up an extension. This Extension number may be changed or deleted by the System Administrator using the Web User Interface (WEBUI) (see “Phone Settings” on page 84). Once the Desksets are connected to the same network, they find each other through peer-to-peer (P2P) discovery protocols and automatically self-configure. Additional telephony and network configuration is administered through the WEBUI. In addition, up to five of the system Desksets can be set up with cordless accessory Handsets and/or a Headsets. If you register a Handset and a Headset to each of these five Desksets, you can use a total of ten registered accessories with this phone system. Installation 16 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Deskset Installation Option 1 Option 2 Install the SB67030 Deskset on a desktop or mount it on a wall. The desktop setup requires the Deskset Stand and provides two positions, Option 1 at 45° and Option 2 at 60°. If you use Option 2, rotate the Handset tab as explained in “To rotate the Handset tab for wall and Deskset Option 2 installation:” on page 21. To attach the Deskset stand: Insert Flexible Tabs Here Insert Solid Tabs Here 1. Place the Deskset on a flat surface with the power and network jacks facing you, as illustrated in Figure 9. 2. Place the stand, illustrated in Figure 10, on the base with the flexible tab side away from you. Option 1 Option 2 3. Insert the solid tabs into the Option 1 or Figure 10. Deskset Stand Tabs Option 2 slots on the base in the direction of the arrows, as shown in Figure 9. 4. Rotate the stand away from you until it rests against the base and you hear a click as it locks into place. Jacks Figure 9. Deskset Stand Installation Installation Flexible Tabs 17 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To connect the RJ-45 Ethernet cable to the Deskset: With a PC connected to the network: 1. Unplug the RJ-45 Ethernet cable from your computer. 2. Plug that RJ-45 Ethernet cable into the Network jack on the back of the Deskset, as indicated in Figure 11. 3. Plug another RJ-45 Ethernet cable into the PC jack on the Deskset. 4. Plug the other end of the second RJ-45 Ethernet cable into your computer. CAUTION: The PC jack on the Deskset is intended for connection to an end-user PC only. Do not use the PC jack to connect to a PC with a heavy bandwidth load (such as a network server PC). Network PC Figure 11. Network Connections Without a PC connected to the network: 1. Plug an RJ-45 Ethernet network cable into the Network jack on the back of the Deskset, as indicated in Figure 11. 2. Plug the other end into the Ethernet wall jack. CAUTION: Do not use the PC jack to extend the network. The end-user PC should be the final point. Do not use the PC jack to connect to other system devices. There are two LEDs next to each Network jack on the back of the Deskset. The green LED is on when the Deskset is both connected to the network and has AC power. The yellow LED flashes when there is network activity. If a GigE network is being used, a computer connected through the Deskset will be limited to 100 Mbits/s. If you require a GigE Ethernet rate, use separate Ethernet connections for the Deskset and the computer so that the computer can take advantage of the greater bandwidth. If a PC is connected to your LAN through a Deskset, any Deskset resets and power or network interruptions will disrupt the PC’s connection to the network. Installation 18 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To connect power: Power Jack 1. Plug the power adapter into the DC Power jack on the back of the Deskset, as identified in Figure 12. 2. Plug the power adapter into an outlet not controlled by a wall switch. The display screen illuminates within about a minute. Figure 12. Power Connector Installation 19 If the user's computer is plugged into a UPS, consider plugging the Deskset into one, too. AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To connect the corded Handset and an optional corded Headset Connect the corded Handset: 1. Plug the coiled end of the Handset cord into the Handset jack on the left side of the telephone, as identified in Figure 13. 2. Plug the end of the Handset cord with the five-inch straight line into the Handset, then hang up. Jack Connect an optional corded Headset: Handset Cord 1. Plug an optional corded headset into the RJ9 connector on the bottom of the Deskset, as indicated in Figure 14. 2. Press HEADSET, shown in Figure 15 to use the corded headset. Figure 13. Handset Plug Headset Figure 15. Headset key Installation The corded headset takes precedence over the cordless Headset. Optional Corded Headset Jack Figure 14. Install Optional Headset If the user unplugs the corded headset during an Active Call, Voicemail playback, or while recording, the audio will switch to the speakerphone. If the corded handset is off hook, audio will switch to the handset. 20 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To rotate the Handset tab for wall and Deskset Option 2 installation: 1. Press the Switchhook and slide the Handset Tab toward the top of the base, as shown in Figure 16. Switchhook 2. Rotate the Handset Tab 180°, as shown in Figure 17. Handset Tab 3. Replace the Handset Tab back on the base, as shown in Figure 18. Figure 16. Handset Tab Figure 17. Handset Tab Rotation Handset Tab Figure 18. Replace Handset Tab Installation 21 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Gateway Installation The system requires at least one SB67010 PSTN Gateway for receiving or making external calls. You can place the Gateway on a table top or mount it into a standard 19” metal rack. The Gateway must be installed within three feet of the building ground point. Install each Gateway using the following instructions. To mount the Gateway into a standard 19” rack: Mounting Screws Locating Indent Mounting Bracket 1. Remove the two Gateway mounting brackets and six screws from the packing tissue. 2. Position the right bracket at the front of the chassis, as shown in Figure 19. 3. To align the screw holes, place the bracket on the chassis so that the locating indent on the bracket matches the indent on the chassis. 4. Insert each of the three screws into the holes illustrated in Figure 20 and tighten securely. Repeat the process for the left bracket. 5. Position the Gateway into the 19” metal rack, as shown in Figure 21. Figure 19. Rack-mount Bracket 6. Insert a top mounting screw (not included) in one side and turn it several turns to establish support. Repeat for the other side. 7. Tighten the screws. Figure 21. Rack Installation Installation Figure 20. Bracket Installed 22 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To install the Gateway: 1. To connect the Gateway to Earth ground: a. Loosen the screw retaining the silver grounding terminal on the back of the Gateway, as identified in Figure 22. b. Insert the spade/fork end of the grounding cable under the grounding terminal. c. Tighten the screw. d. Connect the alligator clip end of the grounding cable to the building ground point, usually located at the electrical breaker box. WARNING: If you are unsure about the location of the building ground point or how to ground the Gateway, contact the facilities manager. Grounding Terminal (Back Panel) Figure 22. Gateway Grounding Installation 23 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To install the Gateway: (Continued) 2. Plug the AC plug into an electrical outlet not controlled by a wall switch and the DC plug into the DC5.1V jack, as shown in Figure 23. Wait up to one minute until the screen lights up. CAUTION: To help prevent the loss of system data during power outages, plug the AC power plug into an Uninterruptible Power Supply (UPS). 3. Plug an RJ-45 Ethernet cable into the RJ-45 Ethernet port marked LAN. Plug the other end of the RJ-45 Ethernet cable into your office LAN. CAUTION: Some DHCP servers have default settings that limit the number of IP addresses. Each Deskset, Gateway, and personal computer needs an IP address. You should log in to your DHCP server to confirm that the IP range is sufficient to accommodate all of your devices. AC Plug Screen LINE 1 through LINE 4 BYPASS LAN DC 5.1V DC Plug Figure 23. Gateway Installation Installation 24 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To install the Gateway: (Continued) The Gateway power-up initialization sequence follows: Figure 24. Synchronizing 4. a. About 20 seconds after turning on power to the Gateway, the POWER LED turns on and the Initializing message displays on the screen a few seconds later. b. When the Gateway connects to the network, the message screen displays the Synchronizing screen to indicate that the Gateway is in the process of detecting and synchronizing with other system devices, shown in Figure 24. c. Once the Gateway has successfully finished synchronizing with the rest of the system, the Idle screen updates the time, date and IP Address, as shown in Figure 24. NOTE: The time and date may not be correct. The time and date are set using the WEBUI. See “Basic Settings” on page 63. Remove the plastic covers from the PSTN (telephone) ports to be used, marked LINE 1 through LINE 4 and BYPASS. CAUTION: If you subscribe to Digital Subscriber Line (DSL) high-speed Internet service through your telephone line, you must plug each telephone line with DSL service into a DSL filter. Then plug the DSL filter into the telephone wall jack, as identified in Figure 25. 5. Plug up to four telephone lines from the wall jacks into the Gateway. The line LEDs blink up to 15 seconds during initialization. Figure 25. DSL Connection NOTE: For communication during power outages, plug an analog telephone into the BYPASS jack and a PSTN line into LINE 4. Installation 25 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide NOTE: When your installation is complete, back up the Deskset and system settings. See “Backup/Restore Settings” on page 91. NOTE: For customer service or product information, contact the person who installed your system. If your installer is unavailable, visit our website at www.telephones.att.com or call 1 (888) 916-2007. In Canada dial 1 (888) 883-2474. Installation 26 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide C HAPTER 2 SYSTEM DESCRIPTION This section provides a description of system functions and features. The complete telecommunications system includes: AT&T SB67010 PSTN Gateway - Provides an interface between the IP-based system and the Public Switched Telephone Network (PSTN). The Gateway controls system components and access to external communications networks. AT&T SB67030 Deskset - In addition to being used for phone calls, the Desksets can also be used to customize the system. AT&T SB67040 Cordless Accessory Handset (Optional) - Duplicates many of the Deskset features and provides a high degree of mobility. AT&T TL7600 Cordless Headset (Optional) - Replaces the Deskset corded Handset to provide hands-free operation and mobility. WEB User Interface (WEBUI) - Consists of web pages with editable settings that allow you to administer the system. System Description 27 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Gateway Operation Figure 26 illustrates the Gateway features and connections. The Gateway connects up to four external phone lines to the System network. Up to four Gateways provide up to 16 PSTN lines. The Monochrome Display provides system and network status, and device information and configuration data. PSTN jacks 1-4 (FXO ports) use traditional 2-conductor wiring. Soft-reset - When pressed momentarily, reboots the Gateway. Factory Reset - When pressed and held for more than five seconds, restores factory defaults (see Backup/Restore Settings on page 91). RJ-45 Ethernet Network Port (10Base-T/100Base-Tx) with Auto MDI/MDI-X switching. Bypass port. DC 5.1V Power supply jack. Figure 26. The Gateway Features When the Gateway power fails, calls on Line 4 are routed to the Bypass line. Calls can be made or received using a regular analog phone. When the Gateway recovers, the bypass is disabled so that this line cannot be used to eavesdrop on other calls. The DHCP server assigns the Gateway an IP address. If there is no DHCP server present, the Gateway assigns itself an IP address (self-assigned link-local address). The Gateway’s PSTN lines are assigned as line 1 to 4. If a second Gateway is connected to the network, it is assigned lines 5 to 8. Up to four Gateways can be connected, providing up to 16 PSTN lines. See “Front Panel Description” on page 29 for more details. System Description 28 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Figure 27 provides an illustration and description of the Gateway display. Status LEDs Power LED Menu Navigation Keys Key Used To: LED Description Dual-color Status LEDs indicate the status for each PSTN line. Indications include: Navigate through the menus, and to increment/decrement editable fields. Move the highlight bar to the previous or next item in the list, respectively. Display the main menu when in idle mode or while in network detection mode. Save current setting and return to previous menu. Disconnected - Red Connected - Off In use: - Green steady Ringing - Green flashing quickly Line LED flash red after lines are connected (while matching line impedance). Terminates current operation without saving new settings and to return to the previous menu. Power LED illuminates when power is available. Figure 27. Front Panel Description System Description 29 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Recovery After Power Failure CAUTION: To help prevent the loss of system data during power outages, plug the AC power plug into an Uninterruptible Power Supply (UPS). To restore the system after an AC power failure: Figure 28. Synchronized Screens Allow at least 30 seconds for the Gateway to boot up again after a power failure. The following power-up initialization sequence occurs: a. About twenty seconds after applying power to the Gateway, the POWER LED turns on, and the Initializing message displays on the screen a few seconds later. b. When the Gateway connects to the network, the Synchronizing screen displays briefly to indicate that the Gateway is in the process of detecting and synchronizing with other devices on the network. c. Once the Gateway has successfully finished synchronizing with the rest of the system, the Idle screen displays the time, date and the IP Address as shown in Figure 28. NOTE: The time and date may not be correct. The time and date are set using the WEBUI “Basic Settings” on page 63. System Description All devices in the system may power up simultaneously, depending on the power arrangement of your site. In a large installation, the DHCP server may take several minutes to respond. This delay may be especially long after restoration of AC power. 30 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To restore the system after an AC power failure: (Continued) Figure 29. Idle Screen If the Gateway cannot find a DHCP server on the network, it will assign a link-local address that begins with the number 169 (169.xxx.xxx). The presence of computers and other devices on the same network could produce many requests for IP addresses, straining the network. Devices should revert to the proper IP addresses after the DHCP server resolves the request. If a system device continues to use an IP address that starts with 169, it cannot communicate with other devices on the network. Check each Deskset and Gateway to confirm that each has started up properly. The Deskset screen similar to the one shown in Figure 29 displays. If any of the System devices report Sync Fail or a Synchronizing for more than a few minutes, refer to “Reintroducing a Deskset Into the System” on page 104 and “Reintroducing a Gateway Into the System” on page 106 for probable causes and recovery methods from these states. The SB67010 PSTN Gateway has an additional RJ-11 Bypass jack into which a regular phone can be plugged to get direct access to an analog line for emergency calls when the Gateway loses power. The Gateway uses a relay to disconnect this emergency bypass line when the system is up and running, so that the emergency bypass line can't be used to eavesdrop on normal calls. If you have a PSTN line plugged into Line 4, an analog telephone plugged into the Bypass jack provides communication during AC power outages. System Description 31 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide C HAPTER 3 GETTING STARTED The first Deskset to join the network becomes Extension 200. The system searches for a Dynamic Host Configuration Protocol (DHCP) server. If a DHCP server is found, it assigns IP addresses to all devices. If no DHCP server is found, then the system self-assigns link-local addresses. If a Deskset is disconnected for a substantial length of time, a new IP address may be assigned to it when reconnected. The Deskset does not lose its assigned extension. Even if you unplug a unit, its extension is reserved. If you want to remove a Deskset from the network, the extension must be deleted. This ensures that the Deskset does not tie up an extension. This section covers: Getting Started “Gateway Main Menu” on page 33 “Deskset Admin Settings” on page 37 “Call Fwd-NA” on page 39 “Restore Default Settings” on page 44 “IP Settings” on page 46 “Reset User Password” on page 51 “Software Upgrade” on page 52 32 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Gateway Main Menu The Gateway displays the Idle menu upon completion of the power up sequence. Access the Main menu to perform the system operation functions. To access the Main menu from the idle screen, press the following functions: Device Information Network Status Configuration key. The menu provides the Press the key to highlight an entry, then press to see information about your Gateway or your Network. Select Configuration to view or modify some Gateway settings. Here is the information you can see in Device Information and Network Status: Device Information Getting Started Network Status Model # IP Address Serial # Subnet Mask Boot Version Default Gateway Firmware version DNS Server Software version MAC Address 33 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Configuration Press / in the main menu until Configuration is highlighted and press to display the Configuration menu. The current setting is indicated with [x]. You can use this interface or the WEBUI to restore factory defaults and upgrade software. Here are the configuration settings: Getting Started Configuration — Current Gateway settings. Auto IP (DHCP) — Is set automatically. Static IP — You can change the Static IP only from the Gateway. Although the Gateway prompts you through the process, using a static IP address can have serious effects, so contact your installer if Static IP editing is required. Restore Defaults — Highlight Restore Defaults, and press . Press and hold for two seconds when prompted. See Backup/Restore Settings on page 91 before restoring factory defaults. Upgrade Software — For upgrading software, just highlight Upgrade Software, and press . If new software is available, you are prompted to press again to accept the upgrade. 34 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Upgrade Software To upgrade the software to the latest version: Press menu. 2. Press to highlight Upgrade Software and press searching for a host and new software. / in the main menu until Configuration is highlighted and press 1. to display the Configuration to initiate the software upgrade process. The device starts If a host cannot be found, the Host Not Found message displays. Upgrade the software from the PC, which can offer more information about connection issues. 3. 4. If the host is found, but there is no new software available, then the No New Version message displays. If new software is available, you are prompted to initiate the upgrade by pressing abort by pressing . , or to Once the downloading starts, the display indicates the progress as shown by the rising percentage indicator on-screen. The device reboots automatically once the Flash programming is completed. If for any reason the Flash programming process is interrupted, the system reboots using the last version of software. Pressing during programming process terminates the download mid-stream and returns you to the Configuration menu. The previous software version remains in effect. Press Getting Started repeatedly until you return to the main menu. 35 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Gateway Reset Press the RESET button shown in Figure 30 by inserting a pen or paper clip into the hole and applying pressure to the button. Pressing the RESET button for less than five seconds reboots the Gateway (your system settings are unaffected). Pressing the RESET button for more than five seconds resets the Gateway to factory defaults and clears the system configuration (Auto Attendant settings, Ring Groups, Hold message, and System Directory). LINE 1 LINE 1 LINE 2 LINE 3 LINE 4 BYPASS LINE 2 LINE 3 UP RESET LINE 4 POWER DOWN SELECT DC 5.1V LAN - + CANCEL Reset Button Figure 30. Gateway Reset Button If you are concerned about accidentally erasing all data, simply unplugging the power cord, then plugging it back in will also power cycle and reboot the unit. Getting Started 36 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Deskset Admin Settings The WEBUI provides a complete interface for setting up your system (see “The WEBUI” on page 56), but some settings are also available from any Deskset in the system. To display the Admin Settings menu: Menu 1. Press MENU to display the Menu screen shown in Figure 31. 1. Deskset Settings 2. Press 3 on the dial pad to display the Admin Settings screen shown in Figure 33 on page 38. 3. Enter the Admin password, as shown in Figure 32, and press SELECT. 2. User Settings 3. Admin Settings 4. Deskset Information Use or to scroll then press SELECT or press 1 - 4. Quick Dial NOTE: The operator's Deskset has a fifth choice, Auto Attendant Settings, on the Menu screen. Figure 31. Menu Screen Admin Password Enter Admin password: Use dial pad to enter Admin password. Press SELECT when done. Quick Dial Backspc Cancel Figure 32. Admin Password Getting Started 37 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Admin Settings 1. Call Fwd-NA Function Submenu 1. “Call Fwd-NA” on page 39 1. Call Forward All Target (Ext/VM/Line) 2. to Ext: xxx (VM) 3. to Line: xxx-xxx-xxxx 2. Fwd/Trans to line (Enabled) 3. Restore Default Settings 4. IP Settings Call Fwd-NA Delay <5/10/15/20…45> (Auto) 5. Reset User Password 2. “Fwd/Trans to line” on page 43 6. Software Upgrade 3. “Restore Default Settings” on page 44 Use or to scroll then press SELECT or press 1 - 7. Quick Dial 4. “IP Settings” on page 46 1. IP Configuration <Auto/Static> 2. Set/Edit Static IP Figure 33. Admin Settings 3. IP Status 5. “Reset User Password” on page 51 6. “Software Upgrade” on page 52 Getting Started 38 Software upgrade screen AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Call Fwd-NA Each Deskset defaults to forwarding unanswered calls to Voicemail after they ring for 15 seconds. You can change the target destination to another extension or an external line, or the administrator can turn off call forwarding when there is no answer. You can change the delay to a number between five and 45 seconds. To set up Call Forward No Answer: Figure 34. Call Fwd-NA Settings 1. Perform the “To display the Admin Settings menu:” procedure on page 37. 2. Press 1 on the dial pad to display the Call Fwd-NA Settings screen shown in Figure 34. 3. Press the or destinations. navigation key to toggle the setting to one of the following “Call Forward - No Answer to Voicemail” on page 40. “Call Forward - No Answer to an Extension” on page 41. “Call Forward - No Answer to an Outside Line” on page 42. NOTE: This setting controls the Call Forward-No Answer destination. The default setting is Call Fwd-NA Target to Voicemail. If Call Forward All is on, these settings do not apply. Call Forward All is set using the User Settings at the individual Deskset. Getting Started 39 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Call Forward - No Answer to Voicemail To forward all unanswered calls to voicemail: 1. Perform the “To display the Admin Settings menu:” procedure on page 37. 2. Press 1 on the dial pad to display the Call Fwd-NA Settings screen shown in Figure 35, with the current Call Forward target in the top field. 3. Press the Figure 35. 4. Press the 5. Press the or navigation key until is highlighted as shown in navigation key to highlight Call Fwd-NA Delay. or navigation key to adjust the delay in five-second increments. NOTE: The minimum delay is five seconds and the maximum delay is 45 seconds. The default setting is 15 seconds. Figure 35. Call Fwd-NA Settings 6. Press to accept the change and display the Admin Settings screen. NOTE: When a call is received, the Deskset displays the screen shown in Figure 36. Figure 36. Call Forward Confirmation Getting Started 40 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Call Forward - No Answer to an Extension To forward all unanswered calls to an extension: Figure 37. Call Fwd-NA Settings 1. Perform the “To display the Admin Settings menu:” procedure on page 37. 2. Press 1 on the dial pad to display the Call Fwd-NA Settings screen shown in Figure 37, with the current Call Forward target in the top field. 3. Press the Figure 37. 4. Press the navigation key to move to the to Ext: editable field. A blinking cursor appears in the number field. 5. Enter in a valid extension. 6. Press the 7. Press the or navigation key until is highlighted, as shown in navigation key to highlight Call Fwd-NA Delay. or navigation key to adjust the delay in five-second increments. NOTE: The minimum delay is five seconds and the maximum delay is 45 seconds. The default setting is 15 seconds. 8. Press to accept the change and display the Admin Settings screen. NOTE: The screen shown in Figure 38 displays when a call is received. Figure 38. Call Forward Confirmation Getting Started 41 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Call Forward - No Answer to an Outside Line You may use the Telephone Line to Telephone Line Call Timer to limit the duration of calls transferred to outside lines, because they use two of your telephone lines. (See Telephone Line to Telephone Line Call Timer “Basic Settings” on page 63.) To forward all unanswered calls to an outside line: Figure 39. Call Fwd-NA Settings 1. Perform the “To display the Admin Settings menu:” procedure on page 37. 2. Press 1 on the dial pad to display the Call Fwd-NA Settings screen shown in Figure 39, with the current Call Forward target in the top field. 3. Press the Figure 39. 4. Press the navigation key to move to the to Line: editable field. A blinking cursor appears in the number field. 5. Enter in a valid phone number. For outside calls, first dial 9. 6. Press the 7. Press the or navigation key until is highlighted, as shown in navigation key to highlight Call Fwd-NA Delay. or navigation key to adjust the delay in five-second increments. NOTE: The minimum delay is five seconds and the maximum delay is 45 seconds. The default setting is 15 seconds. 8. Press to accept the change and display the Admin Settings menu. NOTE: The screen shown in Figure 40 displays when a call is received. Figure 40. Call Forward Confirmation Getting Started 42 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Fwd/Trans to line The System Administrator may enable or disable the ability to forward or transfer a call to an external line because these features use two of your telephone lines. This function is enabled by default. Disabling this function prohibits the user from sending a call to an external line via the Gateway. To toggle the Forward/Transfer to an external line: 1. Perform the “To display the Admin Settings menu:” procedure on page 37. 2. Press 2 on the dial pad to display the Fwd/Trans to line screen shown in Figure 41, with the current setting in the top field. 3. Press the or navigation key to toggle the setting from Enabled to Disabled, as shown in Figure 42. 4. Press to accept the changes and return to the Admin Settings screen shown in Figure 33 on page 38. Figure 41. Fwd/Trans to Line Figure 42. Toggle Fwd/Trans Getting Started 43 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Restore Default Settings To restore the default settings: 1. Perform the “To display the Admin Settings menu:” procedure on page 37. 2. Press 3 on the dial pad to display the Restore Default screen shown in Figure 43. 3. Press to confirm. Figure 43. Restore Default Restoring defaults deletes the entries in the Directory, Call Log, Redial, Quick Dial, and all user settings configurable through the Deskset. Voicemail messages are not deleted. To view affected settings, see Table 2. See Backup/Restore Settings on page 91 before restoring factory defaults. Table 2. System Default Settings Parameter Selection Default Contrast 1-9 5 Backlight Hi, Lo, Off Hi Ring Volume 0-9 3 Ringtones 1-9 1 Key Beeps On, Off On Getting Started 44 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Table 2. System Default Settings (Continued) Parameter Selection Default Preferred Audio Mode Speakerphone, Headset Speakerphone Current Greeting Primary, Alternate, Pre-Set Pre-Set Call Forward All Target Ext, VM, Line VM Call Forward-No Answer Target VM, Ext, Line, OFF VM Call Forward-No Answer Delay 5-45 (in 5 second increments) 15 Current Name Personal, Pre-Set Pre-Set Voicemail Enabled, Disabled Enabled IP Auto, Static Auto IP Auto, Static Auto Auto Directory List All, Personal, System, Extension All First Name / Last Name toggle First Name, Last Name First Name Admin Password XXXXXX 12345 Getting Started 45 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide IP Settings To display the IP status: Figure 44. IP Settings Getting Started 1. Perform the “To display the Admin Settings menu:” procedure on page 37. 2. Press 4 on the dial pad to display the IP Settings screen shown in Figure 44. 3. Perform one of the following: a. Press 1 to select IP Configuration. See “To set the IP Configuration or edit the IP Address:” on page 48. b. Press 2 to select Set/Edit Static IP. See “To set and edit static IP Address:” on page 49. c. Press 3 to select IP Status. See “To view the IP status:” on page 50. 46 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide IP Configuration The system defaults to automatically setting the IP address. An Internet Protocol (IP) address is an individual numeric identification assigned to devices on a computer network. Valid IP addresses enable devices on the network to synchronize with each other and enable communication. IP addresses can be assigned in two ways: Automatically by a DHCP server on the network. This IP address is a dynamic assignment; the address is on lease from the DHCP server. The lease is renewed as long as the Gateway remains connected and there is no change to the network. However, if the device is disconnected, or if there is a network or AC power interruption, the lease may not be renewed (i.e. the IP address expires) and a new IP address may be assigned. Manually by a System Administrator. This is a static IP address and does not change. If you use a static IP address, you tie up that address. It cannot be used by other devices. Using a DHCP-assigned address is highly recommended. If a Deskset cannot find a DHCP server on the network, then it assigns itself an IP address. This is called a self-assigned link-local address and begins with the number 169 (169.xxx.xxx). Each Deskset can temporarily assign itself a 169 IP address if the DHCP server is slow to respond to an IP request. However, the Deskset reverts to the proper IP address if the DHCP server resolves the request. In the case of a large installation, the DHCP server may take several minutes to respond. This delay may be especially long during initial installation. If a Deskset continues to use a 169 IP address, then it cannot communicate with other devices on the network. In this case, there is a problem with IP address assignment that must be resolved by the Network Administrator. It may be necessary to upgrade your DHCP server equipment to one that can accommodate the required number of SB67010 Gateways, SB67030 Desksets and PCs connected to your network. Getting Started 47 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide . To set the IP Configuration or edit the IP Address: Figure 45. IP Configuration Getting Started 1. Perform the “To display the Admin Settings menu:” procedure on page 37. 2. Press 4 on the dial pad to display the IP Settings menu shown in Figure 44 on page 46. 3. Press 1 to select IP Configuration. 4. Press the or in Figure 45. 5. Press to accept the changes and return to the Admin Settings screen shown in Figure 33 on page 38. navigation key to toggle between [Auto] and [Static], as shown 48 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Set/Edit Static IP If your business requires a static IP address, contact your network administrator. To set and edit static IP Address: 1. Perform the “To display the Admin Settings menu:” procedure on page 37. 2. Press 4 on the dial pad to display the IP Settings screen shown in Figure 46. 3. Press 2 to display the Static IP Edit screen shown in Figure 47. 4. Enter digits. Figure 46. IP Configuration There is a 12-digit limit on the number field (not including dots) Pressing the pound key (#) inserts a dot. Pressing when the cursor is positioned next to a dot deletes the dot and the digit to the left of the dot. 5. Press the or navigation key to cycle through the four different fields. 6. Press to accept the changes and return to the Admin Settings screen shown in Figure 33 on page 38. NOTE: IP Address format: Each octet of the IP address ranges from 0 to 255. The system does not check for the accuracy of the address entered. You can enter single or double digits and do not need to use zeros as place-markers. For example, enter “192.168.0.1” instead of “192.168.000.001”. Figure 47. Set/Edit Static IP . Getting Started 49 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide IP Status This screen is for informational purposes only. To view the IP status: 1. Perform the “To display the Admin Settings menu:” procedure on page 37. 2. Press 4 on the dial pad to display the screen shown in Figure 44 on page 46. 3. Press 3 to display the IP Status screen shown in Figure 48. 4. Press the screen. navigation key to view status entries that are not shown on- NOTE: The list is not circular, so when you reach the end of the available text, pressing the navigation key has no effect. If you are at the top of the page, pressing the navigation key has no effect. Figure 48. IP Status 5. Getting Started or Press when your review is complete. 50 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Reset User Password Having a user password is not required. If you want to eliminate the need for a user password, or if you want to clear the user password so you can enter a new one, you need to reset the user password. To reset the user password: 1. Perform the “To display the Admin Settings menu:” procedure on page 37. 2. Press 5 to begin the password reset process. The confirmation screen shown in Figure 49 displays. 3. Press to confirm password reset. The screen shown in Figure 50 appears informing you that the password has been reset. Figure 49. Reset User Password NOTE: You can now access User Settings and Voicemail without entering a password. Figure 50. User Password Cleared Getting Started 51 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Software Upgrade NOTE: The Admin Settings menu contains six entries. To view the Upgrade Software entry, it is necessary to press the navigation key. To access the Software upgrade feature: 1. Perform the “To display the Admin Settings menu:” procedure on page 37. 2. Press 6 to display the screen shown in Figure 51. The system scans for an upgrade. If an upgrade is available, the screen shown in Figure 52 displays. Figure 52. Upgrade Available Figure 51. Software Upgrade Getting Started 52 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To access the Software upgrade feature: (Continued) If no upgrade is available the screen shown in Figure 53 displays. 3. Press to install the upgrade. The screen shown in Figure 54 displays. 4. Press when the upgrade is complete to return to the User Settings menu. Figure 54. Upgrade Complete Figure 53. No New Version The Deskset will automatically reset at the end of the software upgrade process. If a PC is connected to the Deskset that you are using, any network traffic involving that PC will halt until the Deskset has resumed operation. Avoid updating the Deskset when the user is likely to be at the workstation. Getting Started 53 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Deskset Reset Press the RESET button shown in Figure 55 by inserting a pen or paper clip into the hole and applying pressure to the button. Pressing the RESET button for less than five seconds reboots the Deskset (your user settings are unaffected). Pressing the RESET button for more than five seconds resets the Deskset to factory defaults and clears the system configuration (your user settings, Personal directory list, and the extension number). This is a complete reset, unlike the Restore Default Settings option in Admin Settings on the Deskset. Reset Button Figure 55. Deskset Reset Button If you are concerned about accidentally erasing all data, simply unplugging the power cord, then plugging it back in will also power cycle and reboot the unit. Getting Started 54 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide C HAPTER 4 SYSTEM CONFIGURATION The Web User Interface (WEBUI) shown in Figure 58 on page 57 allows you to configure certain system functions such as global settings and the System Directory. The WEBUI is embedded in every SB67030 Deskset and SB67010 PSTN Gateway. CAUTION: In most cases there are multiple settings on one page. Changing a setting does not instantly apply the new value. Click on the WEBUI to save all changes on that page. CAUTION: Only one person at a time should log in as the System Administrator to prevent unintentional overwriting of changes. NOTE: Changes made on the WEBUI are transmitted to all Desksets when applied. If changes are being made at the Deskset and WEBUI simultaneously, a first-come-first-served policy on resource allocation applies. System configuration changes are transmitted globally when the session ends, either by pressing on the Deskset or clicking on the WEBUI. System Configuration 55 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide The WEBUI The WEBUI consists of web pages with editable settings that allow you to administer the System. See “System Configuration” on page 55 for more details. The WEBUI consists of: “Web User Interface (WEBUI) Overview” on page 57 “System Settings” on page 60 “Phone Settings” on page 84 “Device Management” on page 90 “Viewing System Information” on page 61 “Basic Settings” on page 63 “Ring Groups” on page 66 “Auto Attendant Overview” on page 69 “Hold Message” on page 81 “System Directory” on page 83 “Basic Settings” on page 85 “Station Directory” on page 87 “Quick Dial Keys” on page 89 “Backup/Restore Settings” on page 91 “Upgrade Device” on page 96 “Device Log” on page 97 “Product Registration” on page 98 “Help” on page 99 System Configuration 56 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Web User Interface (WEBUI) Overview Once a Gateway and at least one Deskset are connected to the LAN, you can use the Web User Interface (WEBUI) to administer the system. Only one person should log in as System Administrator at a time to prevent accidentally overwriting and losing intended changes. This guide provides WEBUI access information for System Administrators. WEBUI information for users is contained in the “AT&T SB67030 Deskset User’s Guide”. To access the browser interface: IP Address 1. Press MENU on the Deskset. 2. Press 4 on the dial pad to display the Deskset Information screen shown in Figure 56. 3. Find your IP Address on the Deskset Information screen. 4. Open a browser. AT&T recommends Internet Explorer 6 or higher for best performance. The PC must be on the same subnet as the Deskset. 5. Type the Deskset IP address Figure 58. Login in the address bar, as shown in Figure 57, and press ENTER. The browser displays a login screen as shown in Figure 58. 6. Enter admin in the Login Name: field and 12345 in the Password field, then click . You may change your Admin ID and password once you are logged in. Figure 56. Deskset Information Screen IP Address Figure 57. Browser Entry System Configuration 57 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide CAUTION: Only one person at a time should log in as the System Administrator to prevent unintentional overwriting of changes. If changes are being made from a Deskset and WEBUI simultaneously, they are applied on a first-come-first-served basis. As system configuration is session-based, changes are only transmitted globally when the session ends (either by pressing on the Deskset, or clicking on the WEBUI). . CAUTION: In most cases there are multiple settings on one page. Changing a setting does not instantly apply the new value. Clicking the button saves all changes on that page. Click topics from the navigation list on the left side of the WEBUI to see them. You view and change settings in two different types of fields, drop-down menus and entry fields into which you type information. For your security, the WEBUI times out after 10 minutes, so if it is idle for that time, you must log in again. System Configuration 58 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Error Handling If you type an invalid value into one of the WEBUI fields and click , the page is not saved. The WEBUI displays an error message at the top of the page. The field with the incorrect value is highlighted, as shown in Figure 59. . Error Message Invalid Entry Figure 59. WEBUI Error Indication System Configuration 59 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide System Settings Use the WEBUI to make changes to the System Settings. CAUTION: When making changes to the System Settings through the WEBUI, ensure that no one is using an extension. It is a good idea to block off a time period for system configuration and inform all users not to make any calls during that time or make the changes after office hours. The System Settings consist of: “Viewing System Information” on page 61 “Basic Settings” on page 63 “Ring Groups” on page 66 “Auto Attendant Overview” on page 69 “Hold Message” on page 81 “System Directory” on page 83 “Basic Settings” on page 85 “Station Directory” on page 87 “Quick Dial Keys” on page 89 “Device Management” on page 90 “Backup/Restore Settings” on page 91. System Configuration 60 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Viewing System Information To view system information: 1. Log in as administrator. The System Information screen shown in Figure 60 displays. 2. Click System Settings in the left navigation menu to see the screen at any time from within the WEBUI. 3. Click System Information to display the Desk Phones, Gateways, and Lines. 4. Click so you can see the MAC addresses and other information specific to each device, as shown in Figure 61 on page 62. There may be a delay as the system gathers information. Figure 60. Menu - System Information System Configuration 61 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Figure 61. Expanded System Information System Configuration 62 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Basic Settings To view or modify the system Basic Settings: 1. Click Basic Settings in the left navigation menu to access the System Basic Settings screen shown in Figure 62. 2. Change the Administrator User ID and/or Administrator Password. The Administrator User ID and/or Administrator Password is limited to four to six digits. Values outside this range generate an error message. 3. Although the default extension for the operator is 200, any Deskset can be designated as the operator station. Incoming calls are forwarded to the operator station if the caller presses 0 (zero) while in the Auto Attendant. a. Click the drop-down list under Operator Extension:. b. Select the extension to assign as operator. The default is 200. c. To disable the operator extension, see “Auto Attendant Overview” on page 69. Figure 62. System Basic Settings Menu System Configuration 63 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To view or modify the system Basic Settings: (Continued) 4. Use the Telephone Line to Telephone Line Call Timer feature to limit the duration of forwarded incoming calls to non-system phone numbers, such as to cell phones. When you forward these calls, two of your phone lines are in use for the duration of the forwarded call, one for the incoming call and one for the call to the forwarded line. The default time is 30 minutes and the range is from 15 to 120 minutes. 5. The time can be automatically set from the online NTP Server (recommended) or you can set it from the WEBUI. The time defaults to Daylight Savings Time set by the NTP Server, but you can specify another server. If you have the time set by another server, enter whether your area observes Daylight Savings Time. NOTE: Before changing the system time or date, make sure that there are no calls in progress or some extensions’ time may not be updated. Figure 63. Basic Settings - System Time/Date System Configuration Locate System Time/Date Options:, as shown in Figure 63. Click the Set Time by NTP Server button: a. Click the Default button to set the time automatically from the Network Time Protocol (NTP) server. b. Click the Custom Time Server: button if you have your own time server and enter the URL into the field. 64 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To view or modify the system Basic Settings: (Continued) c. Select your time zone from the Time Zone: drop-down menu. d. Click the Yes or No button for Daylight Savings Time:. OR 6. Click the Manual button. a. Enter the current time and date information to set your own time. b. Select your time zone from the Time Zone drop-down menu. c. Click the Yes or No button for Daylight Savings Time:. Click Figure 64. Basic Settings - System Time/Date System Configuration 65 . AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Ring Groups Extensions can be grouped together to form up to 10 ring groups. For example, all extensions in the sales department could be defined as a ring group. Incoming calls may be forwarded to a particular ring group through the Auto Attendant. When the call is forwarded, all extensions assigned to the group ring. See “Auto Attendant Menu Choices” on page 77 for information on using ring groups in the Auto Attendant. Ring groups can only be accessed through an Auto Attendant command entered by an external caller. The user cannot call a ring group internally. You can designate one extension for forwarding when no one answers a ring group call, so its voicemail can record a message. To change the Ring Group settings: 1. Log in as administrator. The System Information screen shown in Figure 62 on page 63 displays. 2. Click System Settings in the left navigation menu to access the screen at any time from within the WEBUI. 3. Click in the left navigation menu to access the Ring Groups menu, as shown in Figure 65. 4. Click to create a new ring group. The Create Ring Group page displays, as shown in Figure 66 on page 67. Figure 65. Ring Group Menu OR To view or edit a ring group, click . The Edit Ring Group page displays, as shown in Figure 67 on page 68. System Configuration 66 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To create a Ring Group: 1. Enter an appropriate name for the new ring group. 2. Select the Target: for the ring group under Ring Group No Answer:. Select Off to let the ring group ring until the call is answered or the caller hangs up. Select Voicemail and enter a Target Extension: in the text box to assign an extension’s Voicemail to answer calls after the number of seconds you choose for Seconds before Forwarding:. If you select the Voicemail option, the target extension does not ring after the Seconds before Forwarding:. The call goes directly to Voicemail. Select Extension to forward the call to the Target Extension: entered in the text box after the number of seconds you choose for Seconds before Forwarding. 3. Select the extensions that should be in the ring group from the Available Extensions drop-down menu and click . (See “Ring Groups” on page 66 for more information on ring groups.) If no one answers the call at any of the ring group extensions, the call is forwarded according to that extension's Call Forward No Answer settings. If there is no Call Forward No Answer target set, the ring group rings forever. 4. Click Figure 66. Create Ring Group Menu to save these settings when you are done. The new ring group appears on the Ring Groups Summary page. System Configuration 67 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To edit a Ring Group: 1. Verify that the desired ring group name displays. (See “Ring Groups” on page 66 for more information on ring groups.) 2. Select an Available Extension. Then click add a ring group from this page. to OR Select a Ring Group Member. Then click delete a ring group from this page. 3. Figure 67. Edit Ring Group Menu System Configuration 68 Click to to save these settings when you are done. AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Auto Attendant Overview Use the Auto Attendant to automatically answer incoming calls. Depending on your system setup, your callers hear an opening menu providing instructions that allow them to use a touch-tone telephone to reach the appropriate person, ring group, Company Directory, or operator. This menu can be different at different times of the day (day, night, and lunch). If you disable the Auto Attendant, all incoming calls ring only at the operator extension, which defaults to Extension 200. Figure 68 shows the Auto Attendant submenus. Figure 68. Auto Attendant Submenus System Configuration 69 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Auto Attendant Configuration Use the Auto Attendant General Settings menu shown in Figure 68 on page 69 to configure Auto Attendant Timing, Opening menu, and the Auto Attendant schedule. To set up the Auto Attendant Timing: 1. Click Auto Attendant in the left navigation menu. 2. To set whether the system or the operator answers the phone, and to set the times for different opening messages to callers, locate Enable Auto Attendant:, shown in Figure 69. 3. Click one of the Enable Auto Attendant buttons. Click the Scheduled button to automatically change the message with the time of day. You cannot automatically set or schedule Lunch mode. Figure 69. Auto Attendant Menu OR Click the Manual button to immediately change to a different time mode. a. To choose a mode, click on the drop-down list beside this option and select Day Menu, Night Menu, or Lunch Menu. The default is Day Menu. b. Select the menu you created for that time from the appropriate Opening Menu Selection:. OR 4. Click the Off button to direct calls to the operator station instead of the Auto Attendant. Click to save the settings. System Configuration 70 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Opening Menu Selection The opening menu is what callers hear when the Auto Attendant answers an incoming call. If you have not created custom opening menus (see “Creating Auto Attendant Menus” on page 73), the opening menu for each mode is set to the default menu, as shown in Figure 70. The default prompt is: “Enter the extension number or enter 0 for the operator”. 1. Once an opening menu has been created, go to Opening Menu Selection and choose the menu for that time from the drop-down box. 2. A custom menu can be selected, regardless of the intended mode (day, lunch, or night). You can also create other menus that callers can choose by pressing dial keys on their phone. For instance, callers might choose to access a menu announcing your hours of operation. Figure 70. Opening Menu Selection System Configuration 71 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To set up the Auto Attendant Schedule: Figure 71. Auto Attendant Schedule Day/Night Menus System Configuration 72 The bottom portion of the partial screen shown in Figure 70 on page 71 is shown in Figure 71. Use it to set the start times for day and night modes for each day of the week, or you can accept the default times. Click on the drop-down boxes to adjust the time. Minutes are set in five-minute increments. The three dots (...), as shown in the hour drop-down box for Sunday in Figure 71, extend the previous mode. In this case, all of Saturday and Sunday operate in night mode that started on Friday under Night Start. AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Creating Auto Attendant Menus You can create up to 20 menus that consist of recordings the callers hear and lists of actions they can take. To create the menus, plan what you want callers to be able to do. Write down the first announcement you want your callers to hear during daytime calls. These announcements are part of menus that you create. Use the Auto Attendant Menu Editor to provide your callers with choices by creating menus. To create or edit a menu: 1. Click Auto Attendant in the left navigation menu to access the sub menus. 2. Click Menus in the left navigation menu, to display the menu shown in Figure 72. 3. You can add or edit a menu. To add a new menu (you can define up to 20 menus): a. Click on the drop-down box and select Create New Menu, as shown in Figure 72. b. Give the menu a name that will help you remember its purpose. For instance, if you create a menu listing your business hours, you might call it “hours”. To edit an existing menu: a. From the drop-down box, select the menu that you want to edit. b. Change the name, as desired. Figure 72. Auto Attendant Menu Editor System Configuration 73 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To create or edit a menu: (Continued) 4. Click to record the menu voice prompt. The menu shown in Figure 74 on page 76 appears. a. Select an extension to be used for recording the prompt. b. Follow the procedure on the screen to record a prompt. Hang up before you click . Set Direct Dial: Click the Enable Direct Dial On button shown in Figure 72 on page 73 to allow callers to directly dial users’ extensions. Callers cannot press 2 for other actions. Enable the operator: Click the Enable Operator On button shown in Figure 72 on page 73 to allow callers to press zero (0) to reach the operator, (defaulting to Extension 200). Callers cannot press 0 for other actions. Set the numeric key values: z Program an action for digits 1,3,4,5,6,7,8, and 9, and * (star) and # (pound) as needed. (See “Auto Attendant Menu Choices” on page 77.) NOTE: If no digit keys are pressed a few seconds after the voice prompt, the voice prompt replays. After replaying the voice prompt a few times, the Auto Attendant hangs up the call. NOTE: If the caller hangs up the phone, the Auto Attendant stops. System Configuration 74 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To delete a current menu: 1. Select the menu name from the drop-down list. 2. The selected menu name appears in the Menu Name: dialog box as shown in Figure 73. 3. Click . Test Test Figure 73. Auto Attendant Delete Menu System Configuration 75 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Auto Attendant Voice Prompts To record Auto Attendant voice prompts: 1. 2. Perform the procedure shown in Figure 74. You need to identify an extension from which to record the voice prompts so you can use the telephone microphone for recording. The selected extension will ring. Lift the Handset to hear recording instructions. Press when you are done. You return to the Auto Attendant Menu Editor so that you can add actions to the menu. Here is an example of an opening daytime script which could be part of the Opening Day Menu: “This is the Widget Company. If you know your party's extension, dial it now. For a list of salespeople, press 1. For customer service, press 3. To hear a recording of our hours, press 9. To hear our company directory, press 0." Then if the caller presses 1, they may hear, “For North America Press 1, For Asia, Press 3." When you record this menu, you might want to call it the “sales team” menu, which could be used in the Opening Day Menu. Figure 74. Auto Attendant Voice Prompts System Configuration 76 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Auto Attendant Menu Choices To associate an action with a digit key (Press 1:, Press 2:, Press 3:), select the action from the drop-down menu described in Table 3. When the caller presses that key, the described action occurs. Create as many actions as you wish. Click when done. . Table 3. Auto Attendant Menu Choices Menu Choice Action None No action. Replay Replays the current message. Directory Accesses the Company Directory. See “Name Recording for Auto Attendant Company Directory” on page 78 and “Basic Settings” on page 85. Previous Menu Plays the previous menu. Opening Menu Plays the opening menu. Default Menu Plays the assigned default menu. <Menu Name> Accesses other menus that you have created and named. Select any Menu that you have created to establish a navigational tree. <Ring Group> Sends the call to a rIng group that you have created and named. When callers select a ring group, every extension in that group rings. <Extension> Sends the call directly to a specific extension. System Configuration 77 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Name Recording for Auto Attendant Company Directory Either the administrator or the individuals can create name recordings at the Desksets. When Directory is enabled in Auto Attendant, these recordings are played back to callers to confirm their directory lookups. To record a personal name: 1. Press MENU to display the Menu screen shown in Figure 75. 2. Press 2 to display the User Settings menu shown in Figure 76. 3. Figure 75. Menu If you have set a user password, the Enter User Password screen shown in Figure 77 displays. Enter your password, and press SELECT. Press 4 to display the Name Recording menu shown in Figure 78. Figure 76. User Settings Name Recording 1. Play/Rec Personal Name 2. Delete Personal Name Use or to scroll then press SELECT or press 1 - 2. Quick Dial Figure 78. Name Recording System Configuration Figure 77. User Password 78 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To record a personal name: (Continued) Play/Rec Name Personal Name 4. Press 1 to display the Play/Rec Name screen shown in Figure 79. 5. Press displays. NO NAME RECORDED to record a personal name. The screen shown in Figure 80 You are limited to a 10-second recording; recording stops automatically if you exceed the limit. Press Record to record name. Record Quick Dial Exit Figure 79. Play/Rec Name Play/Rec Name Personal Name 6. When you are finished recording, press and as shown in Figure 81. 7. Press 8. To return to the User Settings screen shown in Figure 76 on page 78, press . . The screen changes to display to review the name recording. Play/Rec Name Personal Name RECORDING Duration: 2s Duration: 4s Max allow ed: 10s Max allow ed: 10s Record f or up to ten seconds. Press Stop when done. Quick Dial Play Record Stop Exit Figure 80. Recording a Name Figure 81. Recording Complete System Configuration Quick Dial 79 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide . To delete a personal name: 1. Name Recording 1. Play/Rec Personal Name 2. Delete Personal Name Use or to scroll then press SELECT or press 1 - 2. Quick Dial Figure 82. Name Recording Follow steps 1 though 3 of “To record a personal name:” on page 78 to display the Name Recording screen shown in Figure 82. 2. Press 2. The confirmation screen shown in Figure 83 displays. 3. Press to confirm. After the screen in Figure 84 briefly appears, you return to the Name Recording menu shown in Figure 82. Name Recording Are you sure you want to delete your recorded name? Press Y es to delete or No to cancel. Yes Name Recording 1. Play/Rec Personal Name Personal Name Deleted. 2. Delete Recording The Extension number will play to callers when they look up your name in the Company Directory. The extension number w ill be used instead. Use or to scroll then press SELECT or press 1 - 2. Quick Dial Figure 84. Personal Name Deleted System Configuration 80 No Figure 83. Delete Confirmation AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Hold Message You can create a prompt for callers to hear when they are on hold. To record an on hold announcement: 1. Log in as administrator. The System Information screen shown in Figure 60 on page 61 displays. 2. Click Hold Message in the left navigation menu to display the On-Hold Announcement screen shown in Figure 85 on page 82. 3. From the drop-down menu, select the System extension number you will use to record the prompt. 4. Optional: Type in the script you will narrate in the Script Editor text box. 5. Follow the procedure on the screen to record a prompt. 6. Press 2 to play the current recorded hold prompt. 7. Click 8. Record your message, hang up the phone and click when you are ready to record. when you are finished. To delete an existing on hold announcement: 1. Log in as administrator. The System Information screen shown in Figure 60 on page 61 displays. 2. Click Hold Message in the left navigation menu to display the On-Hold Announcement screen shown in Figure 85 on page 82. 3. Click 4. Select System Configuration . to confirm deletion. 81 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Figure 85. On Hold Announcement System Configuration 82 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide System Directory Create a list of phone numbers (referred to as System list on the Deskset) that people at your business frequently call. These numbers are available to all of the extensions. To set up the System Directory: 1. Click System Directory in the left navigation menu to display the menu shown in Figure 86. 2. Click 3. Complete the form shown in Figure 87 with the information indicated. . For external phone numbers enter a 9 first. 4. Click to save the entry. The System Directory menu appears with the entry added. Figure 86. System Directory NOTE: To edit an entry, on the right side of Figure 86, click and the screen shown in Figure 87 appears, with the fields populated with the entry to be edited. Figure 87. Edit System Directory System Configuration 83 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Phone Settings Use the WEBUI to configure basic phone settings. “Basic Settings” on page 85 “Station Directory” on page 87 “Quick Dial Keys” on page 89 CAUTION: Change Phone Settings on only one Deskset at a time. CAUTION: When making configuration changes to a device using the IP address of another Deskset, ensure that no major changes occur on the Deskset whose IP address is being used. Disruption may cause the configuration changes to fail. System Configuration 84 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Basic Settings The Phone Settings can be controlled by individual employees or the administrator. The Extension Basic Settings menu displays the settings for an individual extension. To set the Phone Settings - Basic Settings: 1. Click Phone Settings in the left navigation menu. 2. Select an extension from the Select Extension drop-down menu to display the menu shown in Figure 88. 3. Display Name: displays the name for the current extension. Callers spell the Display Name using their touch-tone phone when they search for extensions in the Company Directory. Enter a new name into the First Name: and Last Name: fields and select . 4. If you want to change an extension number, arrange for the extension to be idle and enter the new number into the Change Extension Number to: box. 5. Select Call Forward/Transfer to Line to enable or disable the ability to forward or transfer a call to an external telephone, via the PSTN lines plugged into the Gateway. This function is enabled by default. Disabling this function prohibits the user from sending a call to an external line because this feature uses two of your telephone lines, which you may need to limit. Figure 88. Basic Phone Settings System Configuration 85 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To set the Phone Settings - Basic Settings: (Continued) 6. To change the Call Forward No Answer Settings:. a. Select On or Off from the Call Forward: buttons. If you select Off, the extension rings until the call is answered or the caller hangs up. b. Select either Voicemail, Extension, or Telephone Line as the Target Type:. c. Enter the external phone number if Telephone Line has been selected as the Target Type:. Enter the extension number if Extension Number has been selected as the Target Type:. d. Enter a delay in seconds. 7. Optional: Enter four to six digits to create a voicemail pass code for this extension. 8. Click . System Configuration 86 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Station Directory Station Directories (referred to as a Personal list on the Deskset) are only available at the extensions for which they were created. They can be created by the administrator or by a Deskset user. To manage the Station Directory: 1. Log in as administrator. The System Information screen shown in Figure 60 on page 61 displays. You can also log in as a user, then proceed with step 3. 2. Click Phone Settings in the left navigation menu to display the menu shown in Figure 88 on page 85. 3. Click Station Directory in the left navigation menu to display the menu shown in Figure 89. The default extension displays in the Station Directory for Extension: dialog box. Figure 89. Station Directory Extension Entry Figure 90. Edit Station Directory Entry System Configuration 87 4. To change the target extension, select the extension number from the drop-down menu. 5. Click Figure 90 displays. 6. Complete the form with the information indicated as shown in Figure 91 on page 88. 7. Click to save the entry. The Station Directory menu appears with the entry added as shown in Figure 92 on page 88. . The menu shown in AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To manage the Station Directory: (Continued) 8. Click to sort entries by last name. The button changes to . The button toggles between first and last name directory sort. 9. To delete Directory entries: a. Mark the entries to delete by selecting the checkbox to the left of each entry. b. Click entries are removed. 10. Click . 11. Press DIRECTORY at the selected extension to verify that the entries have been changed as desired. Figure 91. Edit Station Directory Entry Figure 92. Station Directory List System Configuration . All of the selected 88 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Quick Dial Keys Quick Dial entries are only available at the extensions for which they were created. They can be created by the administrator or by a Deskset user. To create or edit Quick Dial entries: 1. Log in as administrator. The System Information screen shown in Figure 60 on page 61 displays. You can also log in as a user, then proceed with step 3. Figure 93. Quick Dial Keys Menu System Configuration 2. Click Phone Settings in the left navigation menu to display the menu shown in Figure 88 on page 85. 3. Click Quick Dial Keys in the left navigation menu to display the menu shown in Figure 93. 4. Select the Extension number from the Quick Dial Keys for Extension: drop-down menu. 5. Enter a name and number for every Quick Dial entry you want to create. 6. Click 7. Press the key to the right of at the selected extension to verify that the entries have been created. 89 to save the entries. AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Device Management To modify a system devices: 1. Log in as administrator. The System Information screen shown in Figure 60 on page 61 displays. 2. Click Device Management in the left navigation menu to display the menu shown in Figure 94. Figure 94. Device Management Menu System Configuration 90 To delete a device, select the device from the dropdown and click . z Disconnect the Deskset from the network before deleting the extension. If the Deskset is not disconnected, an error message displays. z When a station is deleted, the extension is removed from the system database and will not appear in the Extension list. All local settings remains intact. z To remove the personal Station Directory and local settings, the Deskset must be restored to factory defaults through the menu settings on the unit. To change an extension number, select the extension from the drop-down, enter the new extension number in the Change Extension Number to: box and click . AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Backup/Restore Settings Back up individual Deskset settings and system settings so that they can be restored if the network loses its settings. You can also back up a Deskset to copy the settings to other Desksets, or to save the settings before resetting a Deskset to factory defaults. CAUTION: Only back up one Deskset at a time. Only restore one Deskset at a time. CAUTION: If you back up an extension less than one minute after creating another backup for that extension, you may overwrite the earlier one, since the names may be identical. NOTE: Backup files are automatically saved on your computer using the following naming convention: “backup_[device]_[extension number]_[year]_[month]_[day]_[time].cfg”. The device will be either “ds” for a Deskset or “system” for a System backup. The backup file for extension 208, that was created at 4:29 PM on October 26, 2009, would be named "backup_ds_208_2009-10-26_1629.cfg". NOTE: If you are using Safari, the backup file will be saved as a .tar file instead of a .cfg file. You will still be able to restore this file safely. System Configuration 91 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide . To back up the Deskset settings: 1. Click Device Management in the left navigation menu and then Backup/Restore. 2. Click Deskset Settings in the left navigation menu. The Backup/ Restore Deskset Settings screen shown in Figure 95 appears. 3. To backup Deskset settings, choose the extension from the top dropdown menu and click . 4. Your web browser opens a window asking you if you would like to save the backup file. Click . Figure 95. Backup/Restore Deskset Settings NOTE: You will need to locate and retrieve this file later, so make sure you remember where you saved it. CAUTION: If you back up an extension less than one minute after creating another backup for that extension, you may overwrite the earlier one, since the names may be identical. System Configuration 92 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To restore the Deskset settings: 1. Click Device Management in the left navigation menu and then Backup/Restore. 2. Click Deskset Settings in the left navigation menu. The Backup/Restore Deskset Settings screen shown in Figure 95 on page 92 appears. CAUTION: If you are restoring Deskset settings, ensure that there are no calls in progress or they will be dropped. Figure 96. Restore Deskset Settings 3. Choose the extension from the bottom drop-down menu of the Restore deskset user settings shown in Figure 96. Select whether you want to overwrite voicemail and call logs. 4. Enter the file name or click 5. and select a file. Make sure you select the right file to restore. The restore file name will include your extension number and the date and time. Click . Deskset settings are restored and the Deskset reboots. You are then logged out of the WEBUI. System Configuration 93 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To back up the System Settings: Figure 97. Backup/Restore System Settings 1. Log into the WEBUI using the IP address of the Gateway to be backed up. 2. Click Device Management in the left navigation menu and then Backup/Restore. 3. Click System Settings in the left navigation menu. The screen shown in Figure 97 appears. 4. Click . Your web browser opens a window asking you if you would like to save the backup file. Save the file to a location on your computer so that you can restore your settings later. CAUTION: If you are performing a system restore, ensure that there are no calls in progress or they will be dropped. System Configuration 94 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To restore the System Settings: 1. Log into the WEBUI using the IP address of the Gateways (not a Deskset) to be restored. 2. If it is practical, unplug the PSTN lines from this Gateway while restoration is in progress to ensure you will not receive any incoming calls. If you have more than one Gateway, you do not need to unplug all of the other PSTN lines from the other Gateways, just the one that you are logged onto. 3. To restore the system settings, under Restore System Settings, choose the system settings you wish to restore, as shown in Figure 98. 4. Click and select the file which you saved earlier to a specified location on your computer. 5. Click . System settings are restored and the Gateway reboots. You are then logged out of the WEBUI. Figure 98. Backup/Restore System Settings CAUTION: If you are performing a system restore, ensure that there are no calls in progress or they will be dropped. System Configuration 95 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Upgrade Device To upgrade the Deskset to the latest software version: New software versions improve system functionality. All Gateways should be running the same software version and all Desksets should be running the same software version. For installations with access to the Internet, we recommend automatic software installation, that allows your System to request the latest upgrade from our server. If a path to the Internet is not available, the System Administrator must download the upgrade file to a computer and use the WEBUI on that computer to install the software. 1. Log in as administrator. The System Information screen shown in Figure 60 on page 61 displays. 2. Click Upgrade Device in the left navigation menu to display the menu shown in Figure 99. 3. Install the upgrade automatically by clicking [ . OR Locate a file you have loaded onto your computer, and click . Figure 99. Upgrade Device Menu CAUTION: The device reboots after a software upgrade. Ensure that there are no calls in progress or they will be dropped. System Configuration 96 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Device Log If you have trouble with your system and you contact the installer or customer service, they may need the Device Log for troubleshooting. You are not able to read the file. To generate the device log: 1. Log in as administrator. The System Information screen shown in Figure 60 on page 61 displays. 2. Click Device Log in the left navigation menu to display the menu shown in Figure 100. 3. Select the desired device from the drop-down menu and click Figure 100. . Device Log 4. It takes a minute for the file to generate and a pop-up box that asks you where to save the file on your computer. 5. After the download is complete you should provide the file to the installer or customer service. NOTE: For customer service, repair, replacement, or warranty service, and all questions about this product, contact the person who installed your system. If your installer is unavailable, visit our website at www.telephones.att.com or call 1 (888) 916-2007. In Canada, call 1 (888) 883-2474. System Configuration 97 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Product Registration In order to keep your system up to date with the latest upgrades and ensure timely warranty support, it is extremely important to register your system. You can register you system online at http://telephones.att.com/sb67030. To obtain the MAC address and register your product: 1. Perform “To access the browser interface:” on page 57. 2. Click to display the MAC address table shown in Figure 101. 3. Open a new tab in the browser and navigate to the http://telephones.att.com/sb67030 website. Figure 101. Site Information System Configuration 98 4. Complete the form. To enter the MAC address, copy the information from the System Information screen and paste it into the System Registration form. 5. When the form is complete, click . AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Help To display the Help menu: 1. Log in as administrator. The System Information screen shown in Figure 60 on page 61 displays. 2. Click Help in the left navigation menu to display the menu shown in Figure 102. 3. Select the desired topic. The subject screen for that topic displays. Figure 102. Help Menu System Configuration 99 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide C HAPTER 5 TROUBLESHOOTING If you have difficulty operating your system, try the following suggestions in this section: “Common Troubleshooting Procedures” on page 101 “General Troubleshooting” on page 109 “Gateway Troubleshooting” on page 114 “Deskset Troubleshooting” on page 118 “Cordless Handset Troubleshooting” on page 127 “Cordless Headset Troubleshooting” on page 132 “Technical Specifications” on page 136 “Maintenance” on page 138 “Important Safety Instructions” on page 139 “Limited Warranty” on page 141 NOTE: For customer service or product information, contact the person who installed your system. If your installer is unavailable, visit our website at www.telephones.att.com or call 1 (888) 916-2007. In Canada dial 1 (888) 883-2474. Troubleshooting 100 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide COMMON TROUBLESHOOTING PROCEDURES Following are troubleshooting procedures that you will need to follow to accomplish some of the troubleshooting solutions on the following pages. Resolving Audio Echoes The SB67010 PSTN Gateway uses automatic telephone line calibration to ensure optimal audio performance on external calls. If excessive echo occurs on external calls, observe the status of the Gateway line calibration data to understand any telephone line issues. To resolve audio echo issues: 1. Log on to the WEBUI as an administrator and under Device Management, click on Device Log. 2. Select the Gateway from the Device Log: drop-down box to display the screen shown in Figure 103. Figure 103. Device Log Common Troubleshooting Procedures 101 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To resolve audio echo issues: (Continued) 3. Check the Loss numbers within the Line Calibration data box for each telephone line on each Gateway. A Loss number above 10 indicates good audio performance. 4. 5. If the loss number is below 10, the system will most often function normally, but there is an increased potential to encounter audio performance issues like echo. If the Loss number is below 10 the following procedures can be used to increase the loss value: a. Unplug that telephone line at the Gateway. b. After the line LED turns red, plug the line in again to recalibrate. If the recalibration has no effect, a parallel device, such as a Fax Adapter, Alarm System, DSL modem, or DSL Splitter/Filter, may be connected to the system. Parallel external devices may effect line calibration. Temporarily disconnect these devices from the wall jacks that are for the same telephone lines, as follows: a. Unplug the non-system devices from the wall jacks that are for telephone lines plugged into the Gateways. b. Unplug the telephone lines from the Gateway. c. After the Gateway line LEDs turns red, plug the telephone lines into the Gateway again to recalibrate. d. If there is a significant increase in the Loss number and improved audio performance on those lines after disconnecting a parallel device, consult your telephone service provider to either investigate the problem or to install separate lines for those parallel devices. Common Troubleshooting Procedures 102 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Resolving General Audio Issues Check the following if you hear static, sudden silences, gaps in speech, echoes, distorted speech, or garbled speech. To resolve general audio issues: You may be experiencing network problems. a. b. Your LAN administrator should ensure the following minimum guidelines are met: A switched network topology, which requires attaching network components to switches rather than hubs, is recommended. The network should use standard 10/100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit/s. The office network infrastructure should use Cat5 wiring. Do not connect a network server PC to the PC port on the Deskset. If you have Digital Subscriber Line (DSL) service, you may be experiencing telephone line problems. a. Make sure you have a DSL filter plugged in between each DSL line and the wall jack. b. You may need a higher quality DSL filter than you are using. You can also try plugging in the multiple DSL filters in sequence to decrease the DSL interference. c. Move the DSL line to the lowest priority line, which is Line 4 on the highest numbered Gateway, as indicated on the Gateway display. The Gateway might not have recognized a new PSTN line, so line calibration, which allows the Gateway to adjust its performance depending on the phone lines’ characteristics, did not occur. After unplugging the telephone line, wait two full seconds for the LED to turn red before plugging the telephone line back into the Gateway. Common Troubleshooting Procedures 103 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Reintroducing a Deskset Into the System If the Deskset screen displays Synch Failed, Kicked, or Synchronizing for a long time, you may need to remove the Deskset from the system and reintroduce it. This problem may have been caused by the Deskset having been part of a different network or be the result of a network disruption, which may have been caused by an AC power failure. To reintroduce a Deskset into the system: 1. Ensure that the Deskset is connected to the same LAN subnet as other system Gateways, Desksets, and the PC you will use to access the WEBUI. Confirm that the first three octets of the IP address match other devices in the system. 2. If you want to retain the programming for this problem Deskset, back up the Deskset. 3. a. Log onto the Deskset WEBUI as the System Administrator. Use the Deskset’s IP address, shown in the Deskset Information Menu. b. Click Device Management, then click Backup/Restore. c. Under Backup Deskset User Settings, select the extension to back up from the drop-down list. Again, make sure you are logged in using that extension’s IP address. d. Click Backup Extension and save the file to a specified location on your computer. You will need to locate and retrieve this file later, so make sure you remember where you saved it. If you back up the extension less than one minute after creating another backup, you may overwrite the earlier one. The file name will be in the format: backup_ds_[extension number]_[year]_[month]_[day]_[time].cfg. To perform a complete factory reset, insert a pen or the end of a paper clip into the reset switch (located on the underside of the Deskset) and hold until Restoring Factory Defaults appears on the screen (approximately 5 seconds). Common Troubleshooting Procedures 104 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To reintroduce a Deskset into the system: (Continued) 4. 5. If you backed up the Deskset settings in Step 2, restore your settings. a. Log onto the WEBUI as the Administrator at the PC where you stored the backup file. b. Click Device Management, then click Backup/Restore. c. Under Restore Deskset Settings, select the extension that you backed up from the drop-down list. d. Select the backup file. e. Click Restore Extension. The Extension number may now be different. Refer to “Phone Settings” on page 84 to change the Extension number. Common Troubleshooting Procedures 105 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Reintroducing a Gateway Into the System If a Gateway screen displays Synch Failed or Kicked or Synchronizing for a long time, you may need to remove the Gateway from the system and reintroduce it. This problem may have been caused by the Gateway having been part of a different network or the result of a network disruption, which may have been caused by an AC power failure. To reintroduce a Gateway into the system: 1. Ensure that the Gateway is connected to the same LAN as other system Gateways, Desksets, and the PC you will use to access the WEBUI. Confirm that the first three octets of the IP address match other devices in the system. 2. If this is the only Gateway, back it up. If there are other Gateways that are synchronized, this step is not necessary. a. Log onto the System WEBUI as the System Administrator, using the Gateway IP Address, shown on the Gateway display. b. Click Device Management, then click Backup/Restore. c. Click System Settings. d. Click Backup System Settings and save the file to a specified location on your computer. You will need to locate and retrieve this file later, so make sure you remember where you saved it. If you back up the Gateway less than one minute after creating another backup, you may overwrite the earlier file. The file name will be in the format: backup_system_[year]_[month]_[day]_[time].cfg. 3. Disconnect the Gateway from the network. Unplug the Ethernet cable from the Ethernet port located on the front of Gateway. 4. Insert a pen or the end of a paper clip into the reset switch (located on the front of Gateway) and hold for more than five seconds to perform a complete factory reset. 5. Reconnect the Gateway to the network and ensure that it synchronizes with the other devices. Common Troubleshooting Procedures 106 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To reintroduce a Gateway into the system: Continued) 6. 7. Restore your settings. a. Log onto the WEBUI as the Administrator at the PC where you stored the backup file. b. Click Device Management, then click Backup/Restore. c. Under Restore System Settings, click and select the correct backup file. Click Restore System Settings. Common Troubleshooting Procedures 107 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Power-fail Recovery Procedure When AC power returns after a power failure, if a device is setup to use DHCP and the device cannot find a DHCP server on the network, the device will assign itself an IP address. This is called a self-assigned link-local address and the IP address begins with the number 169 (169.254.xxx.xxx). After power returns, all devices in the system may power up simultaneously, depending on the power arrangement of your site. As devices regain power, they request IP addresses. In a large installation, the DHCP server may take several minutes to respond because there are so many other devices on the same network, producing many requests for IP addresses. Devices should revert to proper IP addresses after the DHCP server resolves the request, but if a system device continues to use an IP address that starts with 169, then it cannot communicate with other devices on the network. Once power has resumed after a power failure, we recommend that each Deskset and Gateway be checked to confirm that each has started up properly. If any of the System devices’ screens report Sync Fail or Synchronizing for more than ten minutes, refer to “Reintroducing a Deskset Into the System” on page 104 and “Reintroducing a Gateway Into the System” on page 106 for recovery methods from these states. Common Troubleshooting Procedures 108 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide GENERAL TROUBLESHOOTING Symptom Cannot access the WEBUI login page from computer. Probable Cause Corrective Action The computer is not connected to same subnet (network) as the Deskset. Verify the IP address. You must correctly enter the IP address of your Deskset into your Internet browser’s address bar. At the Deskset, press MENU -> 4 to see the IP address. If you have not done so already, unplug the Ethernet cable from your computer’s Ethernet port and plug it into the PC port on the back of the Deskset. Confirm that your computer and your Deskset are on the same subnet so that they can talk to each other. Check that the first three sections of each IP address are the same. If they are not, they are not connected to the same subnet. WEBUI reverts to Login page after clicking a navigation link. The browser is not checking for newer version of pages. Ensure that your Internet browser is working normally. It may not be automatically caching pages. For example, in Internet Explorer 6, click Tools -> Internet Options. Then under Temporary Internet files, click Settings. Under Check for newer versions of stored pages select Automatically. Changes made to System Configuration from WEBUI are not saved. More than one person is using the WEBUI to change System Configuration at the same time. Make sure only one person logs on as the administrator at a time. General Troubleshooting 109 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action An Extension number was not changed correctly. That Extension may have been on a call while the Extension number was changed in the WEBUI or someone tried to change the extension number to a number that was already being used. Change the Extension number again. Make sure no one is at using that Extension while you are changing its settings. External caller cannot find extension in Company Directory. The user for that Deskset has not recorded his or her name. To record a name, see “Basic Settings” on page 85. You hear static, sudden silences, gaps in speech, or garbled speech. You may be experiencing network problems. Your LAN administrator should ensure the following minimum guidelines are met: General Troubleshooting 110 z A switched network topology is recommended (using standard 10/100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit/s). z The office network infrastructure should use Cat5 wiring. Do not connect a network server PC to the PC port on the Deskset. Make sure the network cable is solidly plugged in. If you tug on the cable, the plug should remain inserted. AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom You hear echoes, distorted speech, or static. Calls are dropped. General Troubleshooting Probable Cause Corrective Action At least one of the PSTN lines has DSL, which is not properly filtered. Make sure you have a DSL filter plugged in between each DSL line and the wall jack. You may need a higher quality DSL filter than you are using. You can also try plugging in the multiple DSL filters in sequence to decrease the DSL interference. Move the DSL line to the lowest priority line, which is Line 4 on any Gateway. There is a non-system set plugged into one of the telephone line wall jacks. Remove any parallel systems from the PSTN line (connected through a splitter, for example), such as an analog phone, fax machine, or alarm system. The Gateway did not recognize new PSTN line being plugged in, so line calibration, which allows the Gateway to adjust its performance depending on the phone lines’ characteristics, did not occur. Confirm an Ethernet cable is plugged into the Deskset port marked . Ensure that the line LED is solid red before plugging in the PSTN line. When unplugging the line, wait two full seconds for the LED to turn red before plugging it back in. Restoring the Deskset settings while that extension is in use will cause all calls to be dropped. Avoid updating software or restoring the Deskset settings when user is at the workstation. 111 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action A call is forwarded to an external telephone line and the call is disconnected. Telephone line to telephone line call times have been restricted. Calls that are forwarded to another external phone line use two PSTN lines for the duration of the call. To avoid tying up two PSTN lines, these calls are on a timer. To set the timer see “To view or modify the system Basic Settings:” on page 63 and select the maximum call time from the drop-down list (15 to 120 minutes). Prompt created for Auto Attendant menu not saved. You must hang up the extension before saving recording. After recording a prompt for an Auto Attendant menu, hang up the extension before pressing in the WEBUI. Internet connection or access to the local network on my computer does not work after installing the Deskset. The Ethernet cords are not installed correctly. Check that the Ethernet cord from the computer is plugged into the Deskset jack labeled .A second Ethernet cord should be plugged into the Ethernet jack on the Deskset marked with the other end plugged into your LAN. My PC is slower now that I have connected it to the LAN through the Deskset. A computer connected through the Deskset will be limited to 100 Mbits/s. Use separate Ethernet connections for the Deskset and the computer so that the computer can take advantage of the network’s greater bandwidth. General Troubleshooting 112 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom My PC, which is connected to the LAN through the Deskset, briefly loses its network connection. Device does not connect with other devices on the same subnet. General Troubleshooting Probable Cause Corrective Action For PCs connected to the LAN through Desksets, disruption to the Deskset operation affects the PC. For example, when the Deskset reboots (possibly due to a software upgrade) the connection to the LAN will be temporarily lost. If the PC is connected to the LAN through the Deskset, avoid updating software or restoring the Deskset settings when user is at the workstation. If the PC is connected to the Deskset, and if the PC is connected to an Uninterruptible Power Supply (UPS), plug the Deskset into an UPS. Use separate Ethernet connections for the Deskset and the computer. There is an IP address conflict. The Gateway and Deskset do not accept IP addresses that have already been assigned by the DHCP server to another device. If the DHCP server continuously attempts to do this, contact your LAN administrator. The Ethernet cable may be connecting the Network jack on the bottom of the Deskset, marked , to another System device, rather than to the Network. 113 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide GATEWAY TROUBLESHOOTING Symptom Gateway does not work at all. Gateway screen displays Network Down. Probable Cause Corrective Action There is no power to the device. The Ethernet cable is unplugged. Ensure the AC plug is plugged into an electrical outlet not powered by a wall switch. Verify that the DC plug is plugged into the power jack marked DC5.1V on the front of the Gateway. Ensure that one end of the Ethernet cable is plugged into the port marked LAN on the front of the Gateway and that the other end is plugged into your office LAN. Confirm that the Ethernet port light next to the Ethernet jack on the Gateway turns green. If it does not, unplug the cable and plug it in again. There may be a problem with the office network. Check if other network devices, such as computers, are communicating with the network. If not, then contact your IT administrator. Gateway screen displays Synch Failed. The Gateway was disconnected, then reconnected after site-wide configuration changes were made. Refer to “Reintroducing a Gateway Into the System” on page 106. Gateway screen displays Kicked. The Gateway was configured on another network. Reset to factory defaults by using a paper clip to press and hold the reset switch (located on the front of the unit) for more than five seconds. Gateway Troubleshooting 114 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Gateway screen displays Kicked. (Continued) Deskset cannot make or receive phone calls and the Gateway screen displays Synchronizing. Gateway Troubleshooting Probable Cause Corrective Action The Gateway has returned to the system after being deleted from the system. Reset to factory defaults by using a paper clip to press and hold the reset switch (located on the front of the unit) for more than five seconds. See “Reintroducing a Gateway Into the System” on page 106. The maximum number of Gateways for the site has been reached. A system can have only four Gateways. A Gateway must be removed from the network and deleted from the system before this Gateway can be added. The Gateway cannot locate the DHCP server or the Gateway cannot obtain an IP address from the DHCP server, or is the only device on the subnet. The Gateway may temporarily display Synchronizing… for a few seconds. This is normal and does not indicate a problem. If this Gateway is the first device on the network, Synchronizing displays continuously until another device is connected to the network. Confirm that the first three octets of the Gateway IP address match the IP addresses of other system devices and that of the PC. If you need to use static IP addresses, ensure that all system devices and any PCs from which you access the WEBUI have static IP addresses that are on the same subnet. These IP addresses start with 169.254. 115 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom (Continued) Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing. Gateway is not active immediately after a power interruption. Gateway Troubleshooting Probable Cause Corrective Action (Continued) The Deskset cannot locate the DHCP server or the Deskset cannot obtain an IP address from the DHCP server, or is the only device on the subnet. The Gateway must reinitialize. 116 Make sure that the DHCP server is still assigning IP addresses to other devices on the network. If not, then the problem may lie with the DHCP server having this much additional equipment added at one time. Contact your IT administrator or the person who installed your system. Check the IP address. If the first two octets read 169.254.x.x, then the Deskset cannot find a DHCP server. Disconnect the device from the network and reconnect it. Check the new IP address. If the proceeding conditions are met but the problem persists: z Power cycle the Deskset by unplugging the power cord and plugging it back in. z If power cycling does not work, backup your Deskset and reset to factory defaults by using a paper clip to press and hold the reset switch (located on the underside of the unit) for more than five seconds. Restore your settings after reboot. See “Backup/Restore Settings” on page 91. Allow at least 30 seconds for the Gateway to boot up again after a power failure. AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action Bypass port does not work during power failure. The PSTN line is not in the correct port. Make sure there is a PSTN line plugged into Line 4. Make sure an analog phone is plugged into the bypass port (using a modular line cord). Red line lights do not flash when the telephone line cords are plugged into the Gateway after power is switched on. Line calibration allows the Gateway to adjust its performance depending on the phone lines’ characteristics. The Gateway may not have performed calibration. Make sure an Ethernet cable is plugged into the port marked LAN. Unplug the telephone line and wait two full seconds for the Gateway line LED to turn red before plugging it back in. Gateway Troubleshooting 117 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide DESKSET TROUBLESHOOTING For more information about the corrective actions recommended in this troubleshooting section, see the “AT&T SB67030 Deskset User’s Guide”. Symptom Deskset does not work at all. Deskset screen displays Network Down. Probable Cause Corrective Action There is no power to the device. The Ethernet cable is unplugged. Deskset screen displays Synch Failed. The Deskset was disconnected, then reconnected after site-wide configuration changes were made. Deskset Troubleshooting 118 Ensure the AC plug is plugged into an electrical outlet not powered by a wall switch. Verify that the DC plug is plugged into the DC5.1V jack on the bottom of the Deskset labeled . Ensure that one end of the Ethernet cable is plugged into the Ethernet port beneath your Deskset labeled . Check that the other end is plugged into your office LAN. Confirm that the Ethernet port light next to the Ethernet jack on the bottom of the Deskset turns green. If it does not, unplug the cable and plug it in again. If the Deskset still does not synchronize, there may be a problem with the office network. Reset or reboot the router/server. Refer to “Reintroducing a Deskset Into the System” on page 104. AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Deskset screen displays Kicked. Other Desksets do not appear in extension list. Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing. Deskset Troubleshooting Probable Cause Corrective Action The Deskset was configured on another network. To save your local settings, back up the Deskset (see “Backup/Restore Settings” on page 91). Then reset the Deskset to factory defaults: insert a pen or paper clip into the reset hole for five seconds. Restore your settings after rebooting. The Deskset has returned to the system after being deleted from the system. Refer to “Reintroducing a Deskset Into the System” on page 104. The Deskset is not connected to the same subnet as the other Desksets. Make sure that the first three sections of the IP address (the portion before the third “dot”) match those of the other Desksets’ IP addresses. Press MENU and then 4 at a Deskset to find the IP address. If the other Desksets have been assigned static IP addresses, you may have to assign your Deskset a static IP address to match the other Desksets. The Deskset may temporarily display Synchronizing… for a few seconds. This is normal and does not indicate a problem. If this Deskset is the first device on the network, Synchronizing displays continuously until another device is connected to the network. Confirm that the first three octets of the Deskset IP address match the IP addresses of other system devices and that of the PC. The Deskset cannot locate the DHCP server or the Deskset cannot obtain an IP address from the DHCP server, or is the only device on the subnet. 119 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom (Continued) Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing. Deskset Troubleshooting Probable Cause Corrective Action (Continued) The Deskset cannot locate the DHCP server or the Deskset cannot obtain an IP address from the DHCP server, or is the only device on the subnet. 120 If you need to use static IP addresses, ensure that all system devices and any PCs from which you access the WEBUI have static IP addresses that are on the same subnet. These IP addresses start with 169.254. Make sure that the DHCP server is still assigning IP addresses to other devices on the network. If not, then the problem may lie with the DHCP server having this much additional equipment added at one time. Contact your IT administrator or the person who installed your system. Check the IP address. If the first two octets read 169.254.x.x, then the Deskset cannot find a DHCP server. Disconnect the device from the network and reconnect it. Check the new IP address. If the above conditions are met but the problem persists: z Power cycle the Deskset by unplugging the power cord and plugging it back in. z If power cycling does not work, backup your Deskset and reset to factory defaults by using a paper clip to press and hold the reset switch (located on the underside of the unit) for more than five seconds. Restore your settings after reboot. (See “Backup/Restore Settings” on page 91.) AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Cannot make external calls. Deskset does not receive incoming calls. Excessive echo heard at the Deskset on external calls. Deskset Troubleshooting Probable Cause Corrective Action An external line cannot be accessed through the Gateway. Incoming call notifications have been suppressed or are unable to reach the Deskset. The automatic line calibration did not run properly. 121 Ensure that you enter a 9 before the telephone number to indicate this is an external call. For example, 9-1-555-0123. Ensure that a Gateway is connected to the network and that it resides on the same subnet as the Deskset. If you see “All Phone Lines Busy” on the Deskset screen, then try again later because all external lines may be in use. Ensure that the Ethernet cable is securely plugged into the network port beneath your Deskset and that the other end is plugged into your office LAN. Ensure that Do Not Disturb (DND) is not on. Ensure that Call Forward All (FWD ON) is not on. If the Deskset does not ring on an incoming call, press the VOL+ key to increase ringer volume. Incoming calls may be directed to a Ring Group that you are not part of. There may be non-system equipment connected in parallel to the telephone line.“To resolve audio echo issues:” on page 101. AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action Deskset is not active immediately after a power interruption. The Deskset must reinitialize. Allow at least one minute for the Deskset to boot up again after a power failure. Deskset does not receive voicemails. Calls are not being directed to Voicemail, or the Voicemail memory is full. Check that Call Forward All (FWD ON) is not on. Check the Call Forward – No Answer setting (in Admin Settings). Calls may be forwarding to another phone number instead of Voicemail. Check your available Voicemail memory. You may need to delete some messages to create space. Check that Call Forward All is on (FWD ON should appear in top right corner of screen while in Idle mode). Ensure that a valid Extension number has been entered as a destination extension. Confirm that the Call Forward All target is set to . Deskset does not automatically forward a call to another extension. Deskset Troubleshooting The Call Forward All settings are incorrect. 122 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Deskset does not automatically forward a call to an external phone number. Probable Cause Corrective Action Forwarding to external line has been disabled or Call Forward All settings are incorrect. Check that Forwarding to an external line has been enabled (see “Call Forward - No Answer to an Outside Line” on page 42). Check that Call Forward All is on (FWD ON should appear in top right corner of screen while in Idle mode). Ensure that a valid external number has been entered as a destination number. Entering a 9 before the number is not necessary. Confirm that Call Forward All target is set to . Cannot manually forward a call to Voicemail. Cannot forward a ring group call. Ring group calls cannot be forwarded. However, the System Administrator can designate a Deskset as a forwarding destination if the call is unanswered. If that Deskset does not answer the forwarded call, the call will be forwarded again according to that Deskset’s settings. See “To change the Ring Group settings:” on page 66. Cannot transfer call to extension. The extension is unavailable. Check if the destination extension is disconnected from the network. Ensure that the extension exists. All the destination extension’s lines may be busy. If the party you have on hold hangs up, call back and start the transfer process again. Deskset Troubleshooting 123 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Cannot transfer call to external line. Caller ID is not working. The display shows and a digit for the name, and the same digit for the phone number. DDN (Directory Dial Numbers) numbers do not dial out properly from the Call Log. Deskset Troubleshooting Probable Cause Corrective Action Transferring to an external line has been disabled, or no lines are available. Your organization does not subscribe to Caller ID service or you have DSL phone lines without filters installed. This System does not support DDN. 124 Check that transferring to an external line has been enabled (see “Call Forward - No Answer to an Outside Line” on page 42). Ensure that the Gateway is connected to the network. All PSTN lines may be in use. If so, try again later. Caller ID is a subscription service. You must subscribe to this service from your local telephone service provider for this feature to work on your phone. The caller must be calling from an area that supports Caller ID. Both you and your caller’s telephone service providers must use Caller ID compatible equipment. If you have DSL phone lines, confirm that you have a DSL filter plugged in between each Deskset and DSL wall jack. DDN numbers in the Call Log are treated like all other Caller ID phone numbers. AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Incomplete Voicemail messages. System does not respond to remote Voicemail commands. Probable Cause Corrective Action Recording interrupted by timeout or full memory. The system cannot detect DTMF tones. If a caller leaves a very long message, part of it may be lost when the Deskset disconnects the call after two minutes. If the caller pauses for longer than six seconds, the Deskset stops recording and disconnects the call. If the Deskset’s memory becomes full during a message, the Deskset stops recording and disconnects the call. If the caller's voice is very soft, the Deskset may stop recording and disconnect the call. Confirm you have entered star (*) star (*) before entering your remote access code (user password). If you have no password, press star (*) star (*), then #. Confirm you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system. Deskset Troubleshooting 125 The answering system might not detect the star (*) star (*) while your announcement is playing. Try waiting until the announcement is over before entering the code. There may be interference on the phone line you are using. Press the dial pad keys firmly. AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Deskset soft keys have changed. Probable Cause Corrective Action The highlight bar has moved to another line. The soft keys reflect the call state and Deskset functions. They change depending on which line is highlighted. For example, there may be a held call, active call, or incoming call on the screen. To view the soft keys for that call, move the highlight bar by pressing the or navigation key. Cannot add an entry to Quick Dial list. The Quick Dial list is full – a maximum of six are allowed. You can edit Quick Dial entries on the Deskset or the WEBUI. You cannot delete Quick Dial entries. If you wish to replace an entry, edit the entry and replace the details (see “Quick Dial Keys” on page 89). Caller hears, “That key is not recognized.” or pressing an invalid digit key triggers the “The key you have pressed is not recognized” voice announcement. The caller pressed invalid key when interacting with the Auto Attendant. Confirm your opening menu presents the correct options for the Auto Attendant flow you have created. Caller hears, “Invalid extension.” The caller entered an extension number that does not exist in your system when interacting with the Auto Attendant. If your opening menu presents the specific extension numbers for the Auto Attendant, confirm they are correctly recorded or enable the Company Directory feature. Deskset Troubleshooting 126 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide CORDLESS HANDSET TROUBLESHOOTING For more information about the corrective actions recommended in this troubleshooting section, see the “AT&T SB67040 Cordless Accessory Handset User’s Guide”. Symptom Handset does not work at all (LCD is black). Extension number does not match the Deskset. Probable Cause Corrective Action There is no power to the device. The Handset has been registered to another Deskset. Cordless Handset Troubleshooting 127 Confirm the battery is installed and charged correctly. Place the Handset into the accessory Charger. Ensure the Charger is securely plugged into an outlet not controlled by a wall switch. If the battery is completely depleted, it can take up to 10 minutes to charge the battery before the low battery icon displays on screen. 1. Check the Deskset to see if a Handset has been registered. If so, deregister it. On the Deskset, press MENU -> User Settings -> Cordless Settings -> Handset -> DeReg. 2. Deregister your Handset (On the Handset, press OPTIONS -> Settings -> Deregister). 3. Start the registration process again. AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Handset registration is not working. Cannot make external calls. Probable Cause Corrective Action The Handset and the Deskset are not communicating with each other. The Handset cannot communicate with the Deskset. Cordless Handset Troubleshooting 128 Confirm you have placed the Handset in the Charger, and check that the screen on the Handset turns on, before you press the soft key on the Deskset. If registration does not start, try lifting the Handset out of the Charger for a few seconds then placing it back. The Handset may think it is registered but the Deskset does not. De-register the Handset. On the Handset, press OPTIONS -> Settings -> Deregister. Then register the Handset to the Deskset. On the Deskset, press MENU -> User Settings -> Cordless Settings -> Handset. First, check if the Deskset can make external calls. If not, then consult “Deskset Troubleshooting” on page 118. Confirm that your Handset is registered to your Deskset (On the Handset, press OPTIONS -> Settings -> Product ID and check that status reads Registered: YES. You might be out of range of the Deskset; try moving closer. If you see the Idle screen, then the Handset is successfully communicating with the Deskset. AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action Cannot create new Directory or Quick Dial entry. This feature is not supported on the Handset. Although you can access the Directory or Quick Dial on the Handset, creating, deleting, or editing entries can only be done on the Deskset or WEBUI. Handset does not receive incoming calls. Incoming call notifications have been suppressed or are unable to reach the Handset. Check if you can receive incoming calls on the Deskset. If not, then consult “Deskset Troubleshooting” on page 118. Confirm that your Handset is registered to your Deskset. On the Deskset, press MENU -> User Settings -> Cordless Settings. If the Handset is registered, then screen indicates 1. Handset (Registered). You can also verify registration on the Handset. (On the Handset, press OPTIONS -> Settings -> Product ID and check that status reads Registered: YES. You might be out of range of the Deskset, try moving closer. If the Handset does not ring on an incoming call, press Volume on the side of the Handset to increase ringer volume. Incoming calls may be directed to a Ring Group that you are not part of. Your system administrator administers the Ring Groups. Confirm that DND is off. Cordless Handset Troubleshooting 129 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Cannot locate Handset using on the Deskset. Handset displays Deskset in Use when trying to make a new call. Probable Cause Corrective Action The Handset battery is dead, Handset is out of range; or Handset is not registered. If the soft key does not appear on the Deskset, then the Handset is not registered. If the Handset battery is dead or the Handset is out of range, the locator tone does not sound. When the Deskset is on a call, you have to take that call on the Handset before making a new call. Press PHONE/FLASH on the Handset. The Handset asks if you wish to switch the current active call to the Handset. Press on the Handset to take the call on the Handset. Continue the call, or end it to make a new call. Handset continuously displays Searching for Deskset…. Cannot find a way to turn Call Forward or Do Not Disturb on. The Handset is out of range or not registered. These functions can only be enabled on the Deskset. Cordless Handset Troubleshooting 130 Check if the Deskset is powered and fully functional. If the Deskset is not on, the Handset will not work. You may be out of range of the Deskset, try moving closer. The Deskset may have deregistered the Handset when undergoing upgrades or if it is reset. If so, then go through the registration process again. To activate Call Forward All or Do Not Disturb (DND), press or on the Deskset while in Idle mode. AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Poor audio quality. Speech is cutting out. My Handset does not receive a global page. Probable Cause Corrective Action The Handset is almost out of range or is experiencing interference. This feature is not supported on the Handset. Cordless Handset Troubleshooting 131 You may be close to being out of range. Try moving closer to the Deskset. Other electronic products can cause interference with your Handset. Try installing the Deskset far away from devices such as TVs, microwaves, or other cordless devices, including other Handsets. If the problem persists, check audio quality on the Deskset. If the Deskset audio quality is poor, refer to “Deskset Troubleshooting” on page 118 or “General Troubleshooting” on page 109 for solutions. The Handset can send a page but not receive one. The page is transmitted to all Desksets in the network. AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide CORDLESS HEADSET TROUBLESHOOTING For more information about the corrective actions recommended in this troubleshooting section, see the “AT&T TL7600 Cordless Headset User’s Guide”. Symptom Headset does not work at all. The light on the Headset is orange/blue and the Headset does not work. Probable Cause Corrective Action There is no power to the device. The Headset is not registered. Cordless Headset Troubleshooting 132 Confirm the battery is installed and charged correctly. Place the Headset into the accessory Charger. Ensure the Charger is securely plugged into an outlet not controlled by a wall switch. If the battery is completely depleted, it can take up to 10 minutes to charge the battery. In this case, the ON/OFF LED will remain off and you will not be able to use the device. After 10 minutes of charging, try pressing the ON/OFF key on the Headset or the HEADSET key on the Deskset to wake it up. If the Headset is registered, the light should be blue. If the Headset light is flashing orange and blue, it needs to be registered to a Deskset. AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Headset registration is not working. Poor audio quality. Speech is cutting out. HEADSET key on the Deskset does not work. MUTE key on the Deskset does not mute the Headset. Probable Cause Corrective Action The Headset and the Deskset are not communicating with each other. Confirm you have placed the Headset in the Charger before you press on the Deskset. If registration does not start, try lifting the Headset out of the Charger for a few seconds then placing it back. The Headset is almost out of range or is experiencing interference. You may be close to being out of range. Try moving closer to the Deskset. Other electronic products can cause interference with your Headset. Try installing the Deskset far away from devices such as TVs, microwaves, or other cordless devices. If the problem persists, check audio quality on the Deskset. If the Deskset audio quality is poor, refer to “Resolving Audio Echoes” on page 101 for solutions. Confirm that the Headset is out of its cradle before you press HEADSET. Confirm that the Headset has sufficient power. When out of the Charger the ON/OFF LED should be solid blue. Only the MUTE key on the Headset mutes calls. The MUTE key on the Deskset does not work with the Headset. The Headset is in cradle or powered down. The MUTE key on the Deskset and Headset are separate. Cordless Headset Troubleshooting 133 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Cannot make calls. Deskset shows no indication that Headset is on a call. Probable Cause Corrective Action The Headset cannot communicate with the Deskset. The Headset is registered to another Deskset. Cordless Headset Troubleshooting 134 First, check if the Deskset can make external calls. If not, then consult “Deskset Troubleshooting” on page 118. Confirm that your Headset is registered to a Deskset. You may be out of range of the Deskset: try moving closer. If another person is using a Headset in your vicinity, they may have accidentally registered your Headset to their Deskset. a. Check if a Headset is registered to your Deskset. On the Deskset, press MENU -> User Settings -> Cordless Settings. b. If a headset is registered, it may not be yours. c. Ask all users in the vicinity to deregister their Headsets. d. Start the registration process again. Ensure that only one user at a time activates their Headsets. AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Cannot deregister Headset. Probable Cause Corrective Action The Deskset is unavailable. Cordless Headset Troubleshooting 135 Deregister the Headset at the Deskset. If the Deskset is unavailable (powered off, out of range, or no longer in the office) or you do not know what Deskset it is registered to, you can deregister the Headset by pressing a special Headset key sequence: VOL+ -> MUTE -> VOL -> MUTE -> VOL+ -> VOL- -> MUTE. AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide TECHNICAL SPECIFICATIONS The following table lists the technical specifications for the SB67010 PSTN Gateway, SB67030 Deskset, SB67040 Cordless Handset, and TL7600 Cordless Headset. Table 4. Technical Specifications Feature Specification Frequency control Crystal controlled PLL synthesizer Transmit Frequency Cordless Handset: 1921.536-1928.448 MHZ Deskset: 1921.536-1928.448 MHZ Channels 5 Nominal Effective Range Maximum power allowed by FCC and IC. Actual operating range might vary according to environmental conditions at the time of use Size Cordless Handset: 1.77 X 1.30 X 6.97 in (45 X 33 X 177 mm) Charger: 3.15 X 4.13 X 2.36 in (80 X105 X 60 mm) Deskset: 8.86 X 6.89 X 7.87 in (225 X 175 X 47 mm) Gateway: 13.4 X 8.07 X 1.85 in (340 X 205 X 47 mm) Weight Cordless Handset: 7.05 ounce (200g) (including battery) Charger: 7.05 ounce (200g) (including adapter) Deskset: 59.96 ounce (1700g) (including adapter) Gateway: 88.18 ounce (2500g) (including adapter) Power Requirements Technical Specifications Handset: 2.4V 550mAh Ni-MH battery 136 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Table 4. Technical Specifications (Continued) Feature Specification Charger: 6V DC @ 200mA Deskset: 5.1V DC @1700mA Gateway:5.1V DC @1700mA RJ-45 Ethernet Network Port PSTN jacks Technical Specifications (10Base-T/100Base-Tx) with auto MDI/MDI-X switching 1-4 (FXO ports) use traditional 2-conductor wiring 137 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide MAINTENANCE Your system contains sophisticated electronic parts, so it must be treated with care. Avoid Rough Treatment Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship them. Avoid Water Your unit can be damaged if it gets wet. Do not use the equipment outdoors in the rain or handle it with wet hands. Do not install the equipment near a sink, bathtub, or shower. Electrical Storms Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, exercise caution when using electrical appliances during storms. Cleaning Your Unit Your unit has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap solution. Do not use excess water or cleaning solvents of any kind. Maintenance 138 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide IMPORTANT SAFETY INSTRUCTIONS This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire or electric shock. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use aerosol or liquid cleaners. Use a damp cloth for cleaning. Do not use this product near water (for example, near a bathtub, kitchen sink, or swimming pool). Do not place this product on an unstable table, shelf, stand, or other unstable surfaces. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home or office, consult your dealer or local power company. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on. Never push objects of any kind into this product through the slots in the unit because it may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product. To reduce the risk of electric shock, do not disassemble this product but take it to an authorized service facility. Opening or removing parts of the unit other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used. Do not overload wall outlets and extension cords. Important Safety Instructions 139 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: When the power supply cord or plug is damaged or frayed. If liquid has been spilled on the product. If the product has been exposed to rain or water. If the product does not operate normally when following the operating instructions. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation. If the product has been dropped and the unit has been damaged. If the product exhibits a distinct change in performance. The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-the-table or cabinet outlet. Important Safety Instructions 140 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide LIMITED WARRANTY The AT&T brand is used under license. For customer service, repair, replacement, or warranty service and all questions about this product, contact the person who installed your system. If your installer is unavailable, visit our website at www.telephones.att.com or call 1 (888) 916-2007. In Canada, call 1 (888) 883-2474. 1. What does this Limited Warranty cover? The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the PRODUCT operating instructions. This Limited Warranty extends only to the CONSUMER for products purchased and used in the United States of America and Canada. 2. What will be done if the PRODUCT is not free from defects in materials and workmanship during the Limited Warranty period (“materially defective PRODUCT”)? During the Limited Warranty period, the manufacturer’s authorized service representative will repair or replace at the manufacturer’s option, without charge, a materially defective PRODUCT. If the manufacturer repairs the PRODUCT, they may use new or refurbished replacement parts. If the manufacturer chooses to replace the PRODUCT, they may replace it with a new or refurbished PRODUCT of the same or similar design. The manufacturer will retain the defective parts, modules, or equipment. Repair or replacement of the PRODUCT, at the manufacturer’s option, is your exclusive remedy. The manufacturer will return the repaired or replacement products to you in working condition. You should expect the repair or replacement to take approximately 30 days. 3. How long is the Limited Warranty period? The Limited Warranty period for the PRODUCT extends for ONE (1) YEAR from the date of purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the terms of this Limited Warranty, this Limited Warranty also applies to the repaired or replacement PRODUCT for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped to you, or (b) the time remaining on the original one-year Limited Warranty, whichever is longer. Limited Warranty 141 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide 4. What is not covered by this Limited Warranty? This Limited Warranty does not cover: PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, fire, water or other liquid intrusion; or PRODUCT that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of the manufacturer; or PRODUCT to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or PRODUCT purchased, used, serviced or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to products used for rental purposes); or PRODUCT returned without a valid proof of purchase (see item 6 on next page); or Charges for installation or setup, adjustment of customer controls, and installation or repair. 5. How do you get warranty service? To obtain warranty service, contact the person who installed your system. If your installer is unavailable, visit our website at www.telephones.att.com or call 1 (888) 916-2007. In Canada, call 1 (888) 883-2474. NOTE: Before calling for service, please review the user’s manual. A check of the PRODUCT's controls and features may save you a service call. Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT to the service location. Limited Warranty 142 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide The manufacturer will return any repaired or replaced PRODUCT under this Limited Warranty. Transportation, delivery or handling charges are prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the PRODUCT failure is not covered by this Limited Warranty, or proof of purchase does not meet the terms of this Limited Warranty, the manufacturer will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of products that are not covered by this Limited Warranty. 6. What must you return with the PRODUCT to get warranty service? You must: 1. Return the entire original package and contents, including the PRODUCT, to the service location along with a description of the malfunction or difficulty; and 2. Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; and 3. Provide your name, complete and correct mailing address, and telephone number. 7. Other limitations This warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT. The warranty exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are no other express warranties. No one is authorized to make modifications to this Limited Warranty and you should not rely on any such modification. State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province. Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use), are limited to one year from date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall the manufacturer be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability Limited Warranty 143 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Please retain your original sales receipt as proof of purchase. Limited Warranty 144 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide GLOSSARY This glossary provides definitions that are specific to this business telephone system. 10/100 Ethernet Port: An Ethernet port that supports two different speeds of Ethernet on the same port. The two speeds supported are 10Base-T and 100Base-TX.s 10Base-T/100Base-TX: An Ethernet network operating at up to 100 megabits per second active call: An established telephone call that is not on hold analog: A continuously variable signal analog phone: A non-system telephone that plugs directly into a normal telephone wall plug Auto Attendant: A system that automatically answers incoming calls and provides instructions to callers Auto-MDIX (Automatic Medium-Dependent Interface Crossover): A computer networking technology that automatically detects the required cable connection type (straight-through or crossover) and configures the connection appropriately Available ( ): A screen icon that indicates that there is a Call Appearance key that is not busy with predialing, dialing, ringing, or an active or held call Call Appearance: The five icons on the right side of the Deskset display and the keys and LEDs associated with those icons. The keys access active and held calls, and calls that are being dialed or predialed. The LEDs and icons indicate the state of each call or potential call. Call Deck: When there is more than one active call on an optional Cordless Handset, each screen in the Call Deck represents and provides access to active and held calls, and calls that are being dialed or predialed. Display each screen by pressing the or navigation key in Idle mode. Cat 5 wiring: A twisted pair data cable commonly used in offices for computer communication. Glossary 145 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide CFNA (Call Forward - No Answer): Automatically forward unanswered calls to Voicemail or an extension or external phone number default: The original product settings DHCP (Dynamic Host Configuration Protocol): A network protocol that automatically assigns computer IP addresses dial pad: The 0 through 9, *, and # keys on the Deskset and Cordless Handset direct dial: Allowing callers to directly dial users' Extension numbers after an Auto Attendant answers Directory: A list of names and phone numbers Display Names: The names that the System Administrator enters to identify each Extension number. The Auto Attendant uses these names to assist callers in forwarding calls. DND ON ( Disturb feature ): An indicator in the top right corner of the Deskset display that illuminates when you turn on the Do Not DNS (Domain Name System) name server: A server that stores the Domain Name System records, such as address, name server, and mail exchanger records, for a domain name and responds with answers to queries against its database Do Not Disturb (DND): A feature that suppresses audible ringing and pages at the Deskset DSL (Digital Subscriber Line): High-speed Internet service through your telephone line. Telephone lines with DSL service require DSL filters to separate the telephone and data signals. DTMF (Dual-Tone Multi-Frequency): Telephone tones commonly known as “touch-tone” dynamic IP address: An IP address that is automatically assigned by the DHCP server Emergency Bypass Port: The fifth SB67010 PSTN Gateway port that can provide telephone operation during a power failure when used with an analog phone Ethernet: A type of computer networking technology that connects devices via Local Area Networks (LANs) Extension list: A list of names and extension numbers Glossary 146 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Extension number: The three-digit number representing each individual Deskset factory default: The original product settings flash memory: Reprogrammable system storage used for storing software upgrades FWD ON ( ): An indicator in the top right corner of the Deskset display that appears when the Call Forward feature has been turned on. This feature causes calls to that Extension number to be automatically forwarded to another extension, phone number, or to Voicemail. FXO (Foreign Exchange Office): The gateway telephone signaling interface between the PSTN telephone lines and the LAN gateway: A network device equipped for interfacing with another network that uses different protocols grounding: An electrical ground connection that minimizes interference, reduces the risk of equipment damage due to lightning, eliminates electrostatic buildup, and helps protect people who service the equipment hard key: Any physical key on the Deskset, Handset or Gateway. Examples include MENU and 1 on the Deskset; PHONE and 1 on the Handset; and SELECT and CANCEL on the Gateway. hard reset: An action that restores factory default settings hub: A network hub or repeater hub is a device for connecting electronic devices, making them act as a single link icon: A small picture in the display that presents status information Idle: The mode of a device when it is not involved in call or call setup activity interference: Electrical signals close by that cause degraded audio performance for cordless devices IP address (Internet Protocol address): An individual numeric identification assigned to devices on your LAN key beep: When enabled, pressing a key plays a tone LAN (Local Area Network): A communications network that allows data devices to communicate with each other LCD (Liquid Crystal Display): The screen that provides instructions and feedback Glossary 147 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide LED (Light Emitting Diode): A small light on a device that indicates status link local address: A local address used for network address creation when no external source of network addressing information is available link loss: Occurs when the connection between two RF devices fail, such as between the system Deskset and the optional Cordless Headset or Handset live dial: Dialing after the phone is off hook MAC address (Media Access Control address): A unique identifier assigned to most network adapters or network interface cards that is required for registering your devices MDI/MDI-X: (Medium-Dependent Interface Crossover): A computer networking technology mute: Stop sending your voice to the other party during a phone call navigation link: A phrase on a computer screen that, when clicked, produces a different screen NTP (Network Time Protocol): An Internet standard protocol that assures time synchronization in a computer network octet: Octets are used in Internet Protocol computer network addresses. These consist of a series of four octets, usually shown in decimal and separated by dots. off hook: Indicates that you have lifted the corded Handset, pressed SPEAKER or HEADSET to answer a call, or to prepare to place a call, or that you are on a phone call. You are off hook from the moment that you hear a dial tone to when you hang up a call. on hook: Indicates that the corded Handset is in the Charger and that no Speakerphone, Handset, or Headset is active opening menu: The Auto Attendant messages and actions that are available to callers before the callers take additional actions operator: The extension that callers reach by dialing 0 (zero) when the Auto Attendant operator feature is enabled overwrite: Replace existing information Glossary 148 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide P2P (Peer to Peer): A telecommunication system architecture in which some resources associated with a device are directly available to other similar system devices page: Broadcasts your voice to all idle extensions that do not have Do Not Disturb turned on page caching: Most web browsers store recently obtained website data on a local hard drive. The browser then only asks for data that has changed since the last download. Caching helps reduce the amount of traffic on the Internet. park: A form of hold that allows held calls to be retrieved by any Deskset or Cordless Handset Park list: The list of unretrieved parked calls pass code: Another term for password Personal list: A private list of names and phone numbers available to only a single extension (referred to as “Station Directory” on the WEBUI) predial: Enter digits before going off hook to place a call PSTN (Public Switched Telephone Network): The world’s telephone network Quick Dial: Provides two-touch dialing for frequently called phone numbers reboot: Restart a device Redial: Accesses the log of outgoing calls RF (Radio Frequency): The communication channel for most Cordless Handsets and Headsets router: An electronic device that connects two or more other electronic devices to each other, allowing them to communicate scroll: Causes the screen display to move up, down, or across the screen soft key: The four keys at the bottom of the Deskset LCD screen and the left and right keys below the Cordless Handset LCD screen. The labels on these soft keys change as different functions are needed. soft reset: A partial restart that re-initializes the system devices Glossary 149 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide static IP address: An IP address that is manually assigned to a computer by a System Administrator. This type of addressing requires specific knowledge of the LAN. station: Another term for extension Subnet (Subnetwork): Typically a LAN served by one router supervised transfer: Occurs when you communicate with the transfer recipient before completing a transferred call. Station Directory: A private list of names and phone numbers available to only a single extension (referred to as “Personal list” on the Deskset) switch: A network switch links electronic devices. The switch processes and routes data flexibly, allowing more data to be handled without error. System Directory: (see System list) System list: This list of names and phone numbers is created and maintained by the System Administrator. All system users can sort and view this list. unhold: Removes a call from hold status Uninterruptible Power Supply (UPS): A battery-powered emergency power supply device unsupervised transfer: Occurs when you do not communicate with the transfer recipient when transferring calls. The transfer recipient does not have to pick up the phone and talk to you before receiving the transferred call. URL (Uniform Resource Locator): An Internet address VoIP (Voice over Internet Protocol): A transmission technology for delivery of voice communications over IP networks such as the Internet or other packet-switched networks. Other synonymous terms include IP telephony, Internet telephony, voice over broadband (VoBB), broadband telephony, and broadband phone. WEBUI (Web User Interface): A means of interacting with a product using a computer interface. Connection to the World Wide Web is not necessary. Glossary 150
