Download Scientific Atlanta Power Supply Unit Operating instructions

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Customer Responsibility
When returning equipment, the customer is solely responsible for equipment
packaging and transportation costs both to and from the factory.
At the customer's request, Scientific-Atlanta will make reasonable efforts to
provide warranty service at the customer's premises, provided that the customer
pays current field service rates plus direct travel and accommodation expenses.
In Case of a Fault
If an equipment fault develops, perform the following steps.
Notify Scientific-Atlanta of the problem immediately, providing the model
number and serial number of the equipment plus details of the problem. On
receipt of this information, service information and shipping instructions will be
provided.
On receipt of instructions, return the product by prepaid freight. If the product or
fault is not covered under warranty, Scientific-Atlanta will provide an estimate of
repair charges in advance of any work performed.
Returning the Product
To return any Scientific-Atlanta product for repair or replacement, follow the
steps below. To be eligible for credit, a Return Material Authorization (RMA)
number must accompany each product returned to Scientific-Atlanta. This
number can only be obtained from your local Scientific-Atlanta Customer
Support Center in advance of product return. Be sure to include this number in all
correspondence.
Telephone your regional Customer Support Center or fax Scientific-Atlanta and
request a Return Material Authorization for product return.
Tag or label the product with the following information:
• Your name and full return address
• Telephone contact number
• RMA number
• Sales order (if available)
• Purchase order (if available)
• Date the product was received
• Brief description of problems
Repackage the product using the original carton and packing materials, if
possible. If the original packaging is not available, repackage the product using a
suitable corrugated carton (or similar shipping container). Be sure to wrap the
product in sufficient protective packaging to prevent damage to the equipment
during shipment.
Print or attach the following information on the outside of the carton or shipping
container.
• The full shipping address
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PowerVu D9850 Program Receiver Installation and Operation Guide 4006105 Rev B