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CHAPTER 19 Errors and Troubleshooting The AgaMatrix WaveSense JAZZ Blood Glucose Monitoring System has been designed to work accurately under normal conditions. On rare occasions, the meter will display an error message instead of a glucose result. The AgaMatrix WaveSense JAZZ System is able to detect specific problems which may allow you to determine the cause of the error without wasting valuable test strips. When you are presented with an error message, check for common problems within this chapter that may explain the source of the error. CAUTION: In certain cases, the meter may return an error code or provide an inaccurate result if it is being used near electrical equipment, like a power generator or a computer monitor. If this is the case, move the meter away from the source of electrical interference. Error 1: Problems have occurred that are related to test strip use. [1] If this message appears the moment the test strip is inserted, the test strip may be wet or damaged. [2] If the message appears during a test, the test strip may have been removed too early. [3] If this message appears after the last progress bar instead of a result, it may indicate that you applied more blood after testing began. 51