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Code
Name
Definition
#82
Initiate Silent Monitoring
A supervisor can use this code to silently listen in
on a call handled by an agent that they are
monitoring.
This feature access code is available to
supervisors with the Call Center Monitoring
service assigned.
*66
Last Number Redial
Dials the most recently dialed phone number
called from the user’s extension.
*96
Legacy Automatic Callback
Invocation
Allows users to camp on a busy called party.
When the user dials the feature access code after
a call to a busy destination, a callback request is
created and the user is automatically called back
when the called party hangs up.
#96
Legacy Automatic Callback
Cancelation
Cancels all active Legacy Automatic Callback
requests.
*12
Location Control Activation
Allows users to activate a location. The feature
access code has to be dialed from the location to
activate. This feature can be used from a Shared
Call Appearance alternate location or a
Clearspan Anywhere location.
*13
Location Control Deactivation
Deactivates a location. The feature access code
has to be dialed from the location to deactivate.
This feature can be used from a Shared Call
Appearance alternate location or a Clearspan
Anywhere location.
#80
Make Outgoing Call as Call
Center
Allows users working as call center agents to
make calls using a call center phone number.
Users can thus override the default setting
configured by the administrator.
#81
Make Personal Outgoing Call
Allows users working as call center agents to
make calls using their own phone number. Users
can thus override the default setting configured by
the administrator.
*60
Music On Hold Per-Call
Deactivation
Deactivates the Music On Hold service for the
current calls.
#70
Night Service Activation
Manual Override
Activates Night Service for a specified call center
at the time of activation. Calls incoming to the
queue are provided with the Night Service
Manual Override announcement and transferred
to the queue configured for the regular Night
Service. The queue remains in that state until the
Night Service Manual Override service is
deactivated.
#71
Night Service Deactivation
Manual Override
Deactivates Night Service Manual Override and
the call center returns to its configured behavior.
*610
No Answer Timer
Sets the numbers of rings before No-Answer
handling is applied to the Voice Messaging, ThirdParty Voice Mail Support, Call Forwarding No
Answer, Call Forwarding No Answer To Voice
Mail, and Sequential Ringing services.
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CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2
CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
AASTRA – 2817-002
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