Download E&MATE PC DOWNLOADER

7700
E&MATE
PC DOWNLOADER
Operation
II
and Installation
Subsidiary of Pittway Corp.
149 Eileen Way, Syosset, NY 11791
Manual
Notice
The material and instructionscoveredin this manual have been carefully
checkedfor accuracyand are presumedto be reliable. However, Fire Burglary
Instruments,Inc. assumesno responsibilityfor inaccuraciesand reservesthe
right to modify and revise this manual without notice.
It is our goal at Fire Burglary Instrumentsto supply accurateand reliable
documentation. If a discrepancyis found in this documentation,pleasemail a
photocopyof the correctedmaterial to:
Fire Burglary Instruments,Inc.
% Software Support
149Eileen Way
Syosset,NY 11791
Warranty and
Service
Information
The Fire Burglary Instrumentsmodel 7700 EZ-Mate PC Downloader software
has been testedon a variety of IBMW PersonalComputersand IBM
Compatiblecomputerswhen equippedas specified. Fire Burglary Instruments
makesno warranty that this software will run on all machinesthat claim to be
IBM Compatible,and is not obligated to, but may at its own discretion, provide
technical supportor seekto resolve any.incompatibilities.
Technical
support
Contact Fire Burglary Instrumentsat (800) 6455430, Monday through Friday,
8:00 AM to 8:00 PM EasternTime.
.
HOW TO USE THIS MANUAL
This manualcontainsinformation for both EZ-Mate experts,and first time
users.In order to get the best use out of your investmentin this software and
the best utilization out of your Fire Burglary Instrumentsfamily of
downloadablecontrol/communicatorsinstalled in the field, pleasetake the time
to readthis manualand the Installation and ProgrammingManuals for the
associatedcontrol/communicatorproducts.
After following the instructionsin the SystemInstallation and SystemStartup
sectionsof this manual,userscan be using EZ-Mate within a few minutes.
Entries that you are supposedto type and keys that you are supposedto press
are shown in a font that looks like keyboardkeys.
When two keys are separatedby hyphensm-a
Hold down the first key and then pressthe secondkey.
In the exampleaboveyou would hold down the @ !LJ
key and pressa then
releaseboth keys and continue following instructions.
Selecting from
Menus
Menus appearthroughoutthe EZ-Mate PC Downloader system. When
proceduresask you to “select”a menu item:
8
Move the cursor (highlighted box) to the desiredmenu item
with the arrow keys.
8
Press@GJJ.
8
To return to a menu from a selecteditem, press@ !IJ.
Important
Information
Paragraphsin borderscontain important information. It is essentialthat you
read and understandtheseparagraphs.They contain information essentialto
the onerationor setunof the downloadingsvstem.
On-Line Help
Pressa from anyplacein the systemto display the on-line help screen.
7700 EZ-MATE
DOWNLOADER
OPERATIONS
Page - i
MANUAL
I
TABLE
OF CONTENTS
.
INTRODUCTION
. . . . . . . . . . . . . . . . . . . . . 1 -iii
Features and Capabilities ..............
GETTING’STARTED
..........
.;. .....
Before You Begin ............
1 .......
System Requirements................
:.
Computer ..............
: ........
Monitor ........................
Memory ........................
ComputerI/OPorts ...............
DiskDrives..
........
.............
Printer .........................
Modem ........................
7702 Modem Interface ............
TelephoneLine ..............
.I ..
System Security .....................
System Components. .................
SYSTEM INSTALLATION
..............
Starting Your Computer. ..............
Automatic Installation ................
Manual Installation ..................
Modem Setup .......................
Connections .....................
DIPSwitches ....................
Telephone Line .....................
Printer Installation ...................
Protecting Your Diskettes .............
SYSTEM STARTUP ...................
Starting Your Computer. ..............
Starting EZ-Mate For the First Time ......
Run EZ-Mate :. .....................
SYSTEMBASICS.:.
.....
i.. ..........
ScreenLayout”. .....................
Fixed Fields .....................
Variable Fields ..................
Function Keys ...................
System Messages .................
Keyboard Keys ......................
Keyboard Section ....................
NumberPad.. ......................
Screen Control Keys .................
Cursor Control Keys .................
Field Control Keys ...................
Function Keys ......................
SYSTEM OPERATION
................
1 - iii
l- 1
1- 1
1- 1
1- 1
1- 1
1- 1
l- 1
l-l
1- 2
1- 2
1- 0
1- 3
1- 3
1- 3
2-1
2-1
2-2
2-4
2-4
2-5
2-5
2-5
2-6
2-6
3-1
3-1
3-1
3-3
4-1
4-1
4-1
4-1
4-1
4-1
4-1
4-1
4-3
4-3
4-3
4-4
4-5
System Setup . . . . . . . . . . . . . . . . . . . . . . . 5 - 3
Central Station Attributes ..........
5-3
Operator Maintenance .............
5-8
Operator Log ....................
5-9
Color Setup ....................
5 - 10
PrintReport .......................
5 - 11
Account Maintenance ...............
5 - 12
Find/Make an Account ...........
5 - 13
Find.. ........................
5-13
MakeorAddanAccount
.........
5-13
Initiate Remote Session ...........
5 - 15
SearchforanAccount
............
5- 15
Account Directory ...............
5 - 16
Edit an Account. ................
5 - 17
Delete an Account ...............
5 - 17
DatabaseBackup ...................
5 - 17
DatabaseRestore ................
5 - 18
Unattended Communications ..........
5 - 19
SignOff.. ........................
5-20
System Exit .......................
5 - 20
APPENDIX A .........................
24HourClock-MilitaryTime
APPENDIX B .........................
Reporting Formats ...................
Pulse Formats ...................
Additional Options: ..................
MessageFormat .....................
MessageLength ...................
Custom Formats .....................
APPENDIX C .........................
SOFTWARE SUPPORT ............
Hours of Operation ...............
5-1
5- 1
5-1
5-1
Overview ..........................
Operator Logon .....................
MainMenu ........................
??OO EZMATE
A -1
.........
DOWNLOADER
OPERATIONS
Page - ii
MANUAL
A- 1
B -1
B
B
B
B
B
B
-1
-1
-2
-2
-2
-3
C-1
;. C - 1
C-1
INTRODUCTION
The EZ-MATE PC basedDownloaderis a completeprogrammingsystemfor
the downloadableproductsmanufacturedby Fire Burglary Instruments. The
systemcombinescustom softwarewith an IBM or IBM compatible personal
computerand a HAYES SMARTMODEM 1200 to perform programmingand
various remotecontrol functions on thesedownloadableproducts. (See
section2.2.7 for an explanationof the need for a HAYES SMARTMODEM
1200.)
Features and
Capabilities:
n
Maintains customeraccountinformation in a databaseon the hard disk
for easyaccess.
w
Remotelyprogramsor retrievesexisting systemprogramsfrom the
downloadablefamily of control/communicatorsusing a modem and
standardtelephoneline.
n
Performsremotecommandscontrolling various systemoperationsto the
downloadablesystemsin the field. Thesecommands,basedon the model
of the control/communicator,can include: arming/disarmingof the
alarm system,bypassing/un-bypassing
of protectedareas,reading the
statusof zonesor supervisoryconditions,control panel relay activation,
and viewing recentsystemactivity.
Generateshard copy reportsof customerinformation, downloading
systemparametersand alarm systemactivity.
Easy to learn “user-friendly”screenswith extensiveon-line operatorhelp
facilities.
Operatorsecurity accesscodesand authorizationlevels controls accessto
certain areasand certain high level functions within the Downloading
Software. Prohibits unauthorizedaccessin multi-user systems.
n
SecureCommunicationsbetweenthe Alarm Companyand the customers
control/communicatorusing stateof the art communicationsand error
detectiontechniques.
The EZ-MATE PC Downloaderdoesnot require a dedicatedcomputer. This
PC basedsystemcan be installed on a computeralreadyexisting within the
Alarm Company.
7700 EZMATE
DOWNLOADER
Page - iii
OPERATIONS
MANUAL
[This page intentionally left blank]
7700 EZMATE
DOWNLOADER
OPJIRATIONS
Page - Iv
MANUAL
GETTING STARTED
Getting Startedprovides information to assistyou in setting up your computer,
before you start loading the EZ-MATE PC Downloading software.
Before You
Begin
The EZ-Mate Downloader packageshould contain the following:
n
n
n
The EZ-Mate Downloader OperationsManual
The EZ-Mate program diskettes
Software registrationcard
Check now to be sure that you have all of the contentsof the EZ-Mate
Downloader package. If your packageis not complete,call your distributor or
Fire Burglary Instruments(SeeSoftware Support in this manual).
System Requirements
Computer
IBM or compatiblepersonalcomputer with at least a 286 processorand a
speedof at least 8 megahertz and a disk size of at least 20 megabytes.The
systemmust be running MS-DOS or PC-DOS operating systemrevision 3.3
or higher..
The computer systemcan be one that is alreadyin use within your company.
If choosing betweenseveralcomputerswithin your organization you should
probably select a computer with 3 or more megabytesof available spaceon
the hard disk and then locate it for easyaccessto the personnelresponsiblefor
daily operationsand with accessto the telephoneline you will use for
downloading.
Monitor
Monitor and Driver board - Monochrome,Color, EGA, VGA and SVGA
monitors can be used with EZ-Mate. The systemutilizes color, if available,
but does not require it. The Downloading software has been used on laptop
computerswithout difficulty.
Memory
A minimum of 640K of RAM.
Computer I/O
Ports
A Parallel port is standardfor the printer options of the EZ-Mate software;
however, the print options can be directed to other outputs including dos files.
(Seethe Printer Installation sectionof Chapter 3.)
A serial port is required for the use of an external modem. The serial port
options are: COM 1, COM2, COM3, COM4.
Disk Drives
A hard disk drive is required for the EZ-Mate Downloader systemdue to the
size of the program files and the expanding size of the databasefiles as you
EZ-MATE DOWNLOADER OPERATIONS MANUAL
l-l
add customers.When first installed the EZ-Mate systemusesapprox 1.75
megabytesof spaceon the hard disk. In addition, one 3.5 or 5.25 inch floppy
drive is requiredfor the EZ-Mate SoftwareInstallation.
Printer
A printer (optional but recommended)can be usedfor hard copy report
generation. While a parallel printer is standard,in most cases,any existing
operationalprinter can be used with the EZ-Mate Downloader. At setup,you
can specify the following printer port parameters(DOS Commands):PRN,
LPTl, LPT2, COM 1, COM2, COM3, COM4, including existing hard or
diskettedrives.
Modem
Fire Burglary Instrumentsexclusivelyrecommendsthe use of the HAYES
SMARTMODEM 1200(externaltype) for use with our EZ-Mate Downloader
software.If you are unable to obtain a HAYES SMARTMODEM 1200
you will need to purchase an 7702 Modem Interface from FBI1 which
interfaces with other selected modems to permit downloading. The Hayes
modem was selectedbecauseit is the industry standard. Although there are
modemswhich claim to be compatible,we have been selectivein qualifying
them for use with the Fire Burglary Instrumentssoftware. Modems which
claim to be Hayescompatibleare missingan important featurewhich has
allowed Fire Burglary Instrumentsto designit’s downloadersoftwareto insure
greaterintegrity in its’s communications.
All of Fire Burglary Instruments’
downloadablecontrol panelsare designed
with built-in Answering MachineDetection (AMD). The Fire Burglary
Instrumentscontrol panelsare dormanton the telephoneline, until they sense
an incoming RING SIGNAL. After the first ring, a relay is energizedwhich
enablesthe control to “listen”. If an answeringmachine,or a person,picks up
the incoming call, the control attemptsto distinguishthe sound of the modem
and also specific data which would have beensent ONLY if the calling
modem was a HAYES SMARTMODEM 1200driven by the Fire Burglary
InstrumentsEZ-Mate Downloadersoftware. If the CORRECT sequencesare
identified, the control panel performsline seizure,which cuts the answering
machineout of the line, and permits the downloadingprocess.Note: there
may be some problems with phone lines equipped with special services
such as voice mail, caller ID and some fax machines.
The operationof this designhas beenso successfulthat FBII has it under
patent, and many other manufacturerscontinue to attemptto copy it. As
statedabove,this methodof AMD was designedwith the HAYES
SMARTMODEM 1200 which is the industry leader. While we are awarethat
other modemscost lessand claim to be HAYES COMPATIBLE, they are not
always 100%compatible. In most casestheseother modemswill not release
the critical data streamuntil too late.
7702 Modem
The 7702 Modem Interface,availablefrom FBII permits a limited number of
EZ-MATE DOWNLOADER OPERATIONS MANUAL
1-2
Interface
additionalmodemsto be usedfor downloading.It also supportslocal
downloadingwithout the needfor a telephoneline.
Telephone Line
The EZ-Mate Downloaderrequiresa dedicatedtelephoneline capableof both
incoming and outgoingcalls.
The telephoneline is sometimesreferredto as the call-back number. The callback numbermust be a direct outside line capableof incoming and outgoing
telephonecalls. This line will be usedfor communicationsbetweenthe EZMate Downloaderand the FBII downloadablecontrol/communicators
installedby your company. The callback number is separatefrom and can not
be the sameas your receiverlines in the central station.
II
The callback numbershould not go through a switchboardunlessthe line, on
an incoming call, can be routed directly to the Downloader (modem) without
System Security
Due to the confidential natureof the information storedby the downloader,it
is advisableto take precautionsto securethe computerand software
(including backups)from unauthorizedaccess.
During the installation of the downloaderprogram,you will be askedfor a six
digit Master ID Code. This number is enteredone time only and it is
recommendedthat you recordthis numberand keep it in a secureplace for
possiblefuture use. This numbermay be neededif anything goeswrong with
the installation or operationof the EZ-Mate Downloader.
The securitycode is usedby all of your databasefiles. This meansthat your
customerdatabasefiles can only be usedon a systemthat has been installed
with the samesix digit Master ID Code. If you plan to run the downloader
programon more than one computer,the Master Code must be the sameon all
machines. This will allow you to transferthe databasefiles from one
computerto another.
System Components
Operations
Manual
This manualcontainsinformation rangingfrom product overview, system
requirements,and systeminstallation,to systemoperation,database
maintenance,and troubleshooting(softwaresupport).The manual does not
attemptto cover eachcontrol panel. The on-line help a is designedto walk
you through individual panel programmingquestions.
Diskettes
The EZ-Mate Downloadersoftware is availableon both 5.25 and 3.5 inch
diskettes.We ship 3.5 inch diskettesas our standard.
EZ-MATE DOWNLOADER OPERATIONS MANUAL
1-3
Registration
Card
Fire Burglary Instrumentsmay introducenew versionsof this product that
incorporateadditional featuresand capabilities. In the future, updatediskettes
will be distributedonly to thosecustomerswho have mailed in the software
registrationcard enclosedwith eachpackage. Pleasecompletethe enclosed,
postagepaid registration,and return the card to Fire Burglary Instruments.
This will insure that future revisionsand technicalupdatesare sent on an
automaticbasis.
The standardmodel 7700 EZ-Mate Downloader and subsequentupdatesare
distributed on 3.5 inch diskettes.If 5.25 inch diskettesare desired,please
contactFire Burglary Instrumentsand indicate this preferenceon your
reeistrationcard for future undates.
EZ-MATE DOWNLOADER OPERATIONS MANUAL
1-4
SYSTEM INSTALLATION
II
Before installing the EZ-Mate Downloader software onto your computer, read
II
ProtectingYour Diskettes.
Systeminstallation setsup the computer to the requirementsof the EZ-Mate
Downloader software. To assure proper installation it is strongly
recommended that Automatic Installation be used.
This manual assumesthat you are somewhatfamiliar with the operational
aspectsof your computer system. Pleaserefer to your computer.ha.rdware
manualsfor the specificsof your equipment.
You will probably use this sectiononly once, however, if you change
computerequipmentor install future software revisions you may need to
repeatsomeof the steps.
Starting Your
Computer
Use the following procedureto start your computer (or the normal procedures
for your system).
C:> is used to
representthe DOS
prompt in this manual,
but your prompt may
look different.
The EZMate Downloader software requiresthat date and time are set correctly
before the programcan be run. If the date and time are incorrect at the time the
programis run, the computerwill prompt you to set them. Use steps2 and 3 to
do so, or consult your computersystemdocumentation.Many computer systems
have a batterysupportedclock. It is not necessaryto set the date and time if they
are correct.
1. Open the floppy disk drive door(s) and turn the computer on. With
somecomputersyou may also need to turn the monitor on with a
separateswitch.
the date (if requested)in the format mm-dd-yy and press
. For example,if the date is March 1, 1995, type
m
and press@
If you are not prompted for the date, verify that it is correct.
Type w
at the DOS prompt and press @
The screenwill display the current date and will prompt: Enter new
date (mm-dd-yy): follow step 2.
3. Type the time (if requested)in the format hh:mm and
press@. For example, if the time is 3: 18 p.m., Type
U-MATE
DOWNLOADER OPERATIONS MANUAL
2-1
and pressa.ENTER
. The time is enteredin military
time, if you are not familiar with military (24hr) time see
Appendix A.
If you are not prompted,type m
at the DOS prompt and press
. The screenwill display the current time and will prompt:>
ENTER
CL!
Enter new time: follow step 3.
When the date and time are correct,the DOS prompt appears.
You are now readyto install the EZ-Mate Downloader
software.
Prior to installing the softwareit is advisableto createa backupcopy of the
original programdiskettes.For instructionsseethe sectionin this manual,
ProtectingYour Diskettes.
Before we begin we will check the hard disk to determineif there is a
directory nameconflict.
Determine
Directory
Conflict
If a \pC directory alreadyexists and is usedfor a purposeother than the EZMate Downloader,You should use anotherdirectory name of your choice,
At the DOS prompt C:b type m
.. .--.’
If the computerrespondswith
Invalid Directory
C:b
You do NOT have a directory conflict and it will simplify troubleshooting,
software supportand future updatesif you use the default directory of \pC.
P
’
Automatic
Installation
@@Jand press@ .
If the computerrespondswith
c:wc>
You DO have a directory conflict and you should NOT accept the default
directory in the instructions below. Selecta different directory name that
does not conflict with any existing directorieson your hard disk, perhapsEZ
or FBII would work for you.
Automatic Installation createsa directory named\pC and copies the program
and data files into the new directory.
The automaticinstallation may alter the CONFIG.SYS file on your hard drive
if necessaryfor programoperation. This installation will set FILES=20 (and
EZ-MATE DOWNLOADER OPiRATlONS
2-2
MANUAL
BUFFERS=20)unlessthey are alreadyset higher. Refer to your DOS manual
for more information on CONFIG.SYS,FILES and BUFFERS.
If the CONFIG.SYSfile is alteredit will be necessaryto re-boot the computer
before the EZ-Mate Downloaderprogramcan be run.
The following automaticinstallationprocedureusesdrive A: as the diskette
drive. Use any other diskettedrive by substitutingthe drive designationletter
for the A: in the proceduresthat follow.
1. Insert the EZMate Programdisketteinto drive A and shut the
door.
2. From the DOS prompt C:b type m
and press@ .
3. From the DOS prompt A:\> type s
ENTER
. This runs the EZ-Mate install program.
Lz!
and press
4. When the screenprompts you, enter the destinationdrive and data
path in the format [drive]:\[directory name] and then press @ .
Example,m
and then pressa.
This specifieswhere.the E-Mate Softwarewill be installed on your hard disk.
While using the factory default of \PC simplifies future updates,
troubleshootingand softwaresupport,it is recommendedthat you specify a
directory not alreadyin use on your system(unlessyou are updating your
existing EZ-Mate DownloaderSoftwareat this time).
If you do not know if a \PC directory alreadyexists, abort the installation by
holding down the m key and pressing m. Then seethe section aboveon
determiningdirectorv conflict.
If the directory nameyou selected(or the factory selecteddirectory name)
doesnot exist on your computer,answer@ j to the questionCREATE? that
appearson the screen. The install programwill createa directory for you and
proceedto decompressand transferthe programfiles. IF THE DIRECTORY
ALREADY EXISTS, THIS QUESTION WILL NOT APPEAR. Selectm if
you wish to selectanotherdirectory name. To abort the install program hold
down the pR41key and press@J
5. When the installation procedureis completea messagewill appear
askingyou if you want to run the EZ-Mate Downloader or quit the
installation program. Press@Jto run PC or press@Jto quit.
EZ-MATE DOWNLOADER OPERATIONS MANUAL
2-3
Before selectingeither of the aboveoptions, read SystemStartup,Running the
Downloader in this manual.
8
II
The computernameof the EZ-Mate Downloaderprogram is PC.EXE. To run
the Downloaderprogramtype m and press@ . If the program doesnot
run, re-boot the computerby holding down the m and @ keys and
pressingm. This is only necessary the first time you run PC and only if
the CONFIG.SYS file was altered by the automatic installation program.
Manual
Installation
Manual Installation should be usedonly if the Automatic Installation
procedurehas failed. For most applicationsAutomatic Installation provides
the simplest way to install the EZ-Mate Downloader system.
II
Prior to installing the softwareit is advisableto createa backup copy of the
original txo!z-amdiskettes. SeeProtectingYour Diskettes in this manual.
In order to proceedwith manual installation you must be familiar with DOS or
your operatingsystem. Manual installation will require the use of several
DOS utilities. If situationsarisewhere the commandsused in this manual are
ineffective or inappropriatefor your computersystem,consult your DOS
manual (or computermanual)for assistance.
1. Make a directory for the downloaderprogram on your hard drive.
2. Manually copy the program files from the factory disk (or your
backupcopy) into the new directory. _
3. From the DOS prompt inside your directory on the hard disk, type
m
and press@ . When the processis complete,
proceedto step4.
4. From the DOS prompt inside your directory on the hard disk, type
m
and press@ .
5. Check the CONFIG.SYS file and make sure that FILES=20 or
greaterand BUFFERS=20or greater. Alter it if necessary,then
reboot the system.
Modem Setup
The modem requiredfor proper operationof the EZ-Mate Downloader system
is the HAYES SMARTMODEM 1200. Although many modemsclaim to be
“HayesCompatible”they may not function properly in conjunction with the
Fire Burglary Instruments’products.
EZ-MATE DOWNLOADER OPERATIONS MANUAL
2.4
If you do not have a HAYES SMARTMODEM 1200you will need a 7702
Modem InterfaceModule availablefrom FBII to interfacewith other selected
Connections
Connectthe externalHayesmodem to the serial port of your computer. Use
the proper cable for your modem and computer. Serial ports are specified as
Communication(COM) ports. Any of the following COM ports can be
specified: COM 1, COM 2, COM 3 or COM 4 as your serial port. For
specificationregardingthe serial ports availableon your system,consult your
computerhardwaremanuals.
DIP Switches
The externalHAYES SMARTMODEM 1200has a bank of dipswitches
locatedbehind the front cover of the modem. Thesedipswitchesset the
operatingcharacteristicsof the modemand must be set correctly for proper
operationof the EZ-Mate Downloaderpackage.
Thesedip switchesmust be set for the following options:
PARAMETER OPTIONS
SWITCH # SETTING
follows DTR status
SW1
UP
result
code = words
SW2
UP
Down
SW3
result code displayed
echoedin commandstate
SW4
UP
Down
auto-answerdisabled
SW5
Down
SW6
CD = actual result
telco jack type
SW7
UP
Down
SW8
commandrecognitionenabled
SW9
Bell 212A
UP
DTR hang-upcmd state
SW 10
UP
For further information consult the modem instruction manual.
Telephone Line
Connectthe telephoneline cord to the modem (seeyour modem instructions)
and to an active telephonejack. This telephoneline will be referredto as the
CALLBACK number. The callback telephonenumbermust be a direct
outsideline capableof incoming and outgoing phonecalls. This line will be
usedfor communicationsbetweenthe computerand the downloadablealarm
control/communicatorsinstalled by your alarm company. The callback
numbercannot be the sameas the receiverlines in the central station.
I
The callback numbershould not go through a switchboardunlessthe line, on
an incoming call, can be routed to the downloadermodem without
intervention.Avoid sharinglines with fax machines.
I
Before the EZ-Mate Downloaderprogramcan actually call a control panel
U-MATE
DOWNLOADER OPERATIONS MANUAL
2-5
remotely the modem parametersmust be defined in the CS setup sectionof the
downloaderprogram(seeSystemSetupin this matiualj.
Printer
Installation
The EZ-Mate Downloaderprogramprovidesfor optional hard copy print-outs
of customerrecords,systemsetupparametersand accountevent logs through
a parallel printer.
In most cases,any existing operationalprinter connectedto the computer can
be usedwith the EZ-Mate Downloader.
The print function offers an option to output the report to the parallel printer
file (PRN) or any desireddrive and file name. You can specify the following
printer port parameters:PRN, LPTl, LPT2, COMl, COM2, COM3, COM4.
If the report is output to a file then the drive and filename must be specified
using DOS syntax.
For further information on connectionof the printer, consult the computer
hardwaremanualand the printer manualfor your system.
Protecting Your
Diskettes
Prior to installation of the EZ-Mate Downloaderon your computer system,it
is recommendedthat you back up the original program diskettesonto other
diskettes(using DISKCOPY, BACKUP or other DOS commands). This
insuresthe integrity of the original diskettes.
It is also suggestedthat you write protect the original diskettesbefore you
make the copy. Write protecting a diskettekeepsDOS from writing
information onto that diskette. You can copy the data from the diskette but
you cannot alter or eraseany information on the diskette.
To write protect a 3.5 inch diskette,make sure that the write protect tab (the
small movable squareof plastic in the bottom left comer of the diskette) is not
covering the hole. For the 5.25 inch diskettesuse a write protect tab to protect
the diskette. The write protect tab is a small’stick-onlabel. Put half of the
write protect tab over the notch on the right side of the diskette and fold over
the tab so it sticks to the other side. If you do not have the write protect tabs
provided with your diskettes,you can substitutea small piece of tape or other
label stock.
Store the original EZ-Mate Downloaderdiskettesin a safe place. Keep them
away from magneticfields and in a cool dry place.
EZ-MATE DOWNLOADER OPERATIONS MANUAL
2-6
Starting Your
Computer
C:b is usedto
representthe DOS
prompt in this manual,
but your prompt may
look different.
Use the following procedureto start your computer(or use the normal start-up
proceduresfor your system.).
1. Open the floppy disk drive door(s) and turn the computeron. W ith
somesystemsyou may also needto turn the monitor on with a separate
switch.
2. Type the date (if requested)in the format mm-dd-yy and press@
For example,if the date is March 1, 1995,type v
and press@.
at the DOS prompt and press
. The screenwill display the current date and will prompt: Enter
aIENTER
new date (mm-dd-yy): follow step 2.
If you are not prompted, type m
3. Type the time (if requested)in the format hh:mm and press@ . For
example,if the time is 3: 18 p.m., Type B
and pressB
(the time is enteredin military time, if you are not familiar with
military (24hr) time, seeAppendix A).
at the DOS prompt and press
ENTER
. The screenwill display the current time and will prompt: Enter
c!l
new time: at this time follow step 3.
If you are not prompted, type m
When the dateand time are correct,the DOS prompt appears.You are now
readyto run the EZ-Mate Downloadersoftware.
Many computersystemshave a battery supportedclock. It is not necessaryto
set the date and time if they are correct.
The EZ-Mate Downloadersoftwarerequiresthat date and time are set
correctly before the programcan be run. If the date and time are incorrect at
the time the programis run, the computerwill prompt you to set them. Use
steps2 and 3 aboveto do so, or, consult your computersystem
documentation.
Starting E&Mate
For the First
Time
When you run the downloaderfor the first time there are severaloptions that
can only be chosenat this time. If you are not running EZMate for the first
time seethe next section;Running EZ-Mate.
1. Changeto your EZ-Mate Directory; from the DOS prompt C:\> type
U-MATE
DOWNLOADER OPERATIONS MANUAL
3-1
and pressaI-R . If you namedthe directory something
other than PC, then replacethe “PC”with the directory name you used.
At this time you have the option to determinethe datapath for the downloader
databasefiles. You can chooseanotherdrive and/or directory to store the
databaseinsteadof using the main downloaderdirectory. In most casesit is.
not necessarvto snecifv anotherdata nath for the downloaderdatabasefiles.
If you wish to proceedto run the downloaderprogramwithout specifying an
alternatedata path go to Step 2a.
If you wish to specify a different datapath go to Step 2b.
2a. To start the EZ-Mate Downloaderprogramtype m and press
a;
or if you are currently running the install program press@J
Proceedto Step 4.
2b. To Specify a different data path start the EZ-Mate Downloader
programwith the Path option; type m
and press @ @ or if you
are currently running the install programpress@ , then m and press
@ to get the DOS prompt, then type w
and press @ .
3. When the Data Path Option screenappears,type the full path name for
the directory where you want the databaseto be stored. Example: To
store the databasein a subdirectoryof the PC directory called data you
and then press @ .
would type the following: mc
If you specify a directory that doesnot exist the screenwill prompt “Path
doesnot exist! Create(Y/N)“. PressQ to createthe directory and
continue running the downloaderprogram. Press@ I if you made a typo
and want to selectanotherpath name,or hold down the @ !FJJ
key and press
@Jto quit.
4. At this time the Screenwill prompt “PLEASE ENTER 6 DIGIT
MASTER ID CODE >‘I. Type your 6 numbercode and press@ .
This
6 digit code provides some protection against unauthorized access to
. the database files (and the backups to the database files).
This number is enteredonlyonce and you should write it down and store it in
a secureplace for possiblefuture use.It is part of the data protection system
and if somethinggoeswrong with the installation or operationof your
downloadersystemit will be necessaryto use it to accessyour previously
storeddatabasefiles,
If the Downloaderprogramdisplaysthe “MAIN MENU”, the program is
EZ-MATE DOWNLOADER OPERATIONS MANUAL
3-2
running; Proceedto SystemBasicsof this manual
Run EZ-Mate
This sectiondescribeshow to start and run the EZMate PC Downloader. If
this is the first time you are startingthe programseethe previous section.
1. Changeto your EZ-Mate Directory; from the DOS prompt C:\> type
and press@ . If you namedthe directory something
other than PC; then replacethe “PC”with the directory namethat you
used. If you havequestionsaboutthe changedirectory command,
refer to your DOS manual.
2. Type @ @ j and press@ to start the EZ-Mate Downloader
program. If the downloaderprogramdisplaysthe Main Menu (see
figure above)or the OperatorLogon (seefollowing page)the
programis running; proceedto SystemBasicsfor further
U-MATE
DOWNLOADER OPERATIONS MANUAL
3-3
information aboutthe program.
EZ-MATE DOWNLOADER OPERATIONS MANUAL
3-4
SYSTEM BASICS .
This sectiondescribesthe screenlayout and keyboardentry conventionsused
throughout the EZ-Mate PC Downloader program.
Screen Layout
Each screenwithin the EZ-Mate Downloader program is composedof the
following attributes.
Fixed Fields
Fixed fields are those areason the screenthat cannot be changed. These
include: screenheadings,titles, instructions,and default values. Fixed fields
generally appearat a lower intensity on a monochromemonitor or a particular
color on a color monitor.
Variable Fields
Variable fields are those areasof the screenthat permit data entry or which
display previously entered,customerspecific, information. When a screenis
accessed,the systemwill display the fixed fields for that screenalong with the
current data in the variable fields. For example,if the operator requeststhe
User Definition screenfor a particular customer,the screenwould appear
detailing the User codesthat have been defined for that customer.
Data entry is performed by moving the cursor to the desiredvariable field.
The position of the cursor indicatesthe field currently being modified.
Pressingthe Enter key will move the cursor to the next variable field on the
screen. The maximum length of the variable field is displayed when moving
the cursor from field to field. Cursor movementcan also be performed with
the arrow keys.
Function Keys
Function keys are used to perform certain commonly used procedureswithin
the EZ-Mate Downloading program. Their generalmeaning is describedon
page 5-5 in the Function Key sectionof this manual. However, the bottom
line of each screendisplaysand defines the valid function keys for that screen.
System Messages
Systemmessages,including input error indications, will appearon the line
above the function key display. Thesemessagesare generally accompaniedby
a low buzz sound from your computer.
Keyboard Keys
The main sectionof your keyboardlooks very much like a typewriter and all
of the keys can be used in the downloader program.
Keyboard
Section
B - The Shift Key activatesthe Upper caseversion of the alphabetkeys and
the characterthat appearson the top portion of the non-alphabetkeys. EZ
Mate acceptseither upper caseor lower caseletters.
EZ-MATE DOWNLOADER OPERATIONS MANUAL
4-1
Backspace - The Backspaceis located abovethe Enter key and is designated
with a +. The backspacekey movesthe cursor back one spacebut does not
erasethe previously enteredcharacter. To changea characterto a new value
erasethe error by holding down the Ctrl key and pressingG. The backspace
will not move the cursor out of the current field.
rllENlER- The Enter key completesthe data entry of a variable field and moves
the cursor to the next variable field on the screen. When you pressenter, the
input field is checkedfor correctness.If an error is detectedthe cursor will
remain in that field until a valid entry is madefor that field. If the Enter key is
pressedwhen the cursor is on the last variable field on the screenthe cursor
will move to the first variable field.
IIOn somekeyboards,the Enter key is known as the Return, or the carriage
Space - The large key located at the bottom of the keyboardsection is known
as the SpaceBar. This key insertsan empty spaceas the next characterin the
variable field. The SpaceBar can be used to deleteexisting charactersone at
a time. The spacebar will not move you out of the current field.
The Space Bar is used for data entry in multiple choice fields. Pressing
the space bar will toggle through the available choices. For example: in a
YES/NO field, successiveuse of the spacebar will changethe field from YES
to NO and then back to YES. Once the desiredchoice is displayed,leave the
field by using one of the cursor control keys, @
@J @Jetc. The Space
Bar also accessesthe Pop-up menu for any vartiable field with a “9’ next
to it.
Caps Lock - The CapsLock key forces all alphabeticcharactersto appearas
capital, or upper case,letters. An indicator light on your keyboard lights
wheneverthe Caps Lock key has beenpressedand Caps Lock is active.
Pressingthe CapsLock key again will put the keyboardback into normal
entry mode.
EZ-Mate acceptsand maintainsboth upper and lower casecharacterswhere
applicable. Casedoes not affect the searchcapabilities of the system.
@ - The Esc key is used to exit from the current screenor function. It will
return you to the previous level of accesswithin the downloaderprogram.
Home - The Home key moves the cursor to the first variable field on the
screen. The first variable key is typically labeled 1..
EZ-MATE DOWNLOADER OPERATIONS MANUAL
4-2
11
Number Pad
8
The numeric keypadsectionof the keyboardcontainsthe numbersa - a
along with cursorcontrol characters@ @ fl @ keys. For some
keyboardsit may be necessaryto insurethat the Num Lock key has not been
pressedto obtain use of the arrow cursorcontrol keys.
Number Lock - The Num Lock key selectswhetherthe numeric keypad
sectionwill be usedfor numericaldigits or for cursor control. If the Num
Lock key hasbeenpressedthe keys in this sectionare the numbersw.
,
The Num Lock indicator light will be lit wheneverthe keypadis in
the numericalmode. Pressingthe Num Lock key will reversethe
statusof the numberlock mode. If the keypadis left in the
numericalmode,and there are no dedicatedcursor control keys,
you must either pressthe Num Lock key to take you out of
numericalmode or depressthe shift key and then pressthe desired
cursorcontrol key.
It is recommendedthat the Num Lock function .beleft off, unless
you have a keyboardwith a separateblock of cursor control arrow
keys.
Screen Control
Keys
@ !?J- the Pg Up key jumps backwardsthrough a sequenceof screenswithin
the system. After reachingthe first screenin a,sequencethe PgUp key will
wrap-aroundto the last screenin the sequence.
:
@ - The PgDn key jumps forward through a sequenceof screenswithin the
system. After reachingthe last screenin a sequencethe PgDn key will wraparoundto the first screenin the sequence.
@ - The Esc key is usedto exit from the current screenor function and
return you to the previouslevel of accesswithin the downloaderprogram.
A menu displayingthe key commandsdescribedin this sectioncan be
retrievedby pressingthe m QUICK key.
Cursor Control
Keys
@J- The Up Arrow key movesthe cursorto the nearestvariablefield
vertically up from the current position. Usually this will move you to the
previousnumbereddata entry field.
&$J- he Left Arrow key will move the cursor to the nearestvariable field to
the left of the currentposition. Usually this will move you to the previous
numbereddata entry field, dependingon screenlayout.
@ - The Right Arrow key will move the cursor to the nearestvariable field
U-MATE
DOWNLOADER OPERATIONS MANUAL
4-3
to the right of the currentposition. Usually this will move you to the next
sequentialfield, dependingon screenlayout.
@ j - The Down Arrow key will move the cursor to the nearestvariable field
locatedvertically down from the currentposition. Usually this will move you
to the next sequentialfield dependingon screenlayout. If the screencontains
columns of datathe Down Arrow will move down through the column.
End - The End key movesthe cursor to the last variable field on the screenor
column.
Home - The Home key movesthe cursor to the first variablefield on the
screen. The first variablefield is typically labeled 1.
ENTER
- The Enter key completesthe data entry of one variable field and moves
athe’
cursor to the next field on the screen. Upon pressingthe Enter key the
input field will be checkedfor correctness.If an error is detectedthe cursor
will remain in that field until a valid entry is madefor that field. If the Enter
key is pressedwhen the cursor is in the last variable field on the screenthe
cursor will move to the first field on the screen.
On somekeyboardsthe Enter key i,sknown as the Return, or the carriage
return CR kev.
Field Control
Keys
Certain specialcursor control keys are usedto modify the information within a
data entry field. Thesecommandsaffect the field where the cursor is currently
located. Thesespecialcontrol keys require you to hold down the Ctrl key and
the pressthe appropriateletter key from the following list.
m-a
- Erasesthe entire data entry field.
@-@J : Erasesthe characterat the cursor location.
@$J@ - Moves the cursor to the previousword within a field.
a-Q
- Moves the cursor to the next word within a field.
@-@J - Moves the cursor to the previouscharacter.
mj?$J - Erasesthe entire word at the cursor location.
@ !J@JJ- Togglesthe insert mode, within the current field, allowing the
insertion of characterswithin a field.
EZ-MATE DOWNLOADER OPERATIONS MANUAL
4-4
i
Insert - The Ins key togglesthe insert mode, within the current field, allowing
the insertion of characterswithin a field. It is equivalentto Ctrl V.
Function Keys
The E&Mate PC Downloaderprogramhas assigneddedicatedfunction keys
usedthroughoutthe system. The function keys appearon your keyboardas
a through m or perhaps@. The EZ-Mate systemonly usesm through ,.
@. The exact location of thesekeys dependson the keyboardsupplied with
the computersystem.
Function Keys are usedthroughoutthe downloaderprogramto perform
commonly usedoperations. Each downloaderscreendisplaysthe valid
function keys on the bottom line. They are’numberedfrom 1 through 10 and
the text locatedto the right of eachnumberindicatesthe function key name.
The operationsthat the function keys representmay vary from screento
screen.
If the field is blank, then that function key is not valid for the screencurrently
displayed. Pressingan invalid function key will be ignored.
The function keys have been designedto be uniform throughout the system
and perform commonoperationswithout the needfor complicatedseriesof
keystrokes.
The Fl function key is designatedfor HELP. It provides the user
with useful information about the current screenand the field
where the cursor is located. PressingFl will causethe current
screento be replacedby the help screeninformation.
Pressingany key, while the help screenis displayed,will return the
systemoperatorto the original (previous),screenwith the cursor at
the original (previous)field location.
The help screenshave beendefined for all screensand fields
within the E&Mate downloaderprogramand provide an on-line
user manual.
a
- Previous
The F2 function key is designatedfor PREV. It will obtain the
previous value basedon the type of screen. Some of the customer
programmingareasrequire multiple screensto define all of the
programmingoptions. This appliesspecifically to the Account
MaintenanceScreenssuch as Zone Definition, Alarm Types, and
U-MATE
DOWNLOADER OPERATIONS MANUAL
4-5
Trouble Types.
The PREV function key will scroll backwardsthrough the
sequenceof repeatingscreens.For example,the PREV key used
from the Zone Definition screenwill display the previous zone’s
programmingattributes.
The PREV function key is also usedfor searchingthe database,
from the Account Maintenanceor Account Master Information
screens,for the.lastcustomerrecordthat matchesthe input value.
TheseSearchfields are identified by brackets[ ] surroundingthe
fields (seeFIND F3 function key).
fjEl~- Find
The F3 function key is designatedfor FIND. It is availableon the
Account Maintenanceor Account Master Information screensfor
searchingthe databaseand retrieving the customerthat most
closely matchesthe input value. The searchfields are identified by
brackets[ ] surroundingthe input field. Thesesearchfields are:
[CustomerNumber], [Name], [ZIP Code] and [SearchField].
To find a specific accountin the database,press @J - the FIND key. A
SearchScreenwill appearwith the availableSearchFields which allows
you to enter the criteria that you chooseto searchby. After the data is
entered,press@ and the screenwill display the first record that
matches. If the accountdisplayedis not the one you were trying to find
press@ the NEXT key to find the next match. You can press@ the
EZ-MATE DOWNLOADER OPERATIONS MANUAL
4-5
NEXT key successivelyuntil you have retrieved the customeryou have
beensearchingfor.
After the m - Find function is used the m PREV and m NEXT
functions can be usedto scroll forward and backward through the
database.
@
-Next
The a key is designatedNEXT. It will display the next value
basedon the type of screen. This is similar to the PREV function
m, except the next value is displayedrather than the previous
value.
The NEXT function key will scroll forwards through the sequence
of repeatingscreens.For example,the NEXT key used from the
Zone Definition screenwill display the next zone’sprogramming
attributes.
The NEXT function key is also used for searchingthe database,
from the Account Maintenanceor Account Master Information
screens,for the next customerrecord that most closely matchesthe
input value. TheseSearchfields are identified by brackets [ ]
surroundingthe fields (seeFIND @ key).
For example,the namefield on the Account Maintenancescreenis
a searchfield. If the name SMITH was enteredinto the field, and a
find was performedvia m, EZ-Mate would find the first Smith in
the database,pressingNEXT would display the next Smith, etc,
until you reachthe end of the Smiths. Similar searchescan be
performedwith the other searchfields.
@J Abort
The @ key is designatedABORT. The ABORT key will remove
the systemoperatorfrom the current screenand return them to the
previous level in the downloaderprogram. Generally,the previous
level will be the menu screenfor that function.
The ABORT key will cancelthe function being performed on the
current screen(similar to the ESC key, seeScreenControl Keys in
this manual) and exit you to the previous level. If there were any
changesmade to the variable data fields on the current screenthey
WILL, NOT BE SAVED. If you wish to save the changesmade to
that screen,pressESC instead.
U-MATE
DOWNLOADER OPERATIONS MANUAL
4-7
The Dir key will display a list of all customersenteredin the data base,
you can browse through the data baseusing your a @ arrow keys. Press
alWR to select.
a
- Quick
The a key is designatedQUICK. The QUICK key will display a
quick referencescreenwhich describesthe screencontrol and
cursor movementactionsof the EZ-Mate Downloader.
U-MATE
DOWNLOADER OPERATIONS MANUAL
4-0
SYSTEM OPERATION
Overview
This section describesall the systemwide features,central station parameters,
systemaccess,systemsecurity, and the basic customerdata screenwhich acts
as the jumping off point for the device specific parametersfor this account.
The device specific entries include device accessand programming
parameters.Actual screenpictures may vary as the software is updated.
Operator Logon
The Operator Logon screenappearsas the first screenduring normal operation
of the PC Downloader. It will not appearif you have not specified any
operator log-on codesin the Operator Maintenancesection of the System
Setup Menu. If no operator codes are presentthe Main Menu will appear,
The operator log-on screensupports6 characteralpha-numeric log-on codes.
Each log-on is assigneda security accesslevel which controls the information
that can be accessedand what operationscan be performed. (See operator
maintenancein this section of the manual).
To log in, type your individual Operator ID and press @.
Example if your
operator ID is JS you would type m
and press @.
Each time you type a
charactera dash “-” will appearin place of the actual character. This protects
the security of your Operator ID code. If you typed it correctly the system
would bring you to the main menu screen. If you made an error the screen
will display “Sign-on ID not Found” and you can try again.
Main Menu
The name of each EZ-Mate PC Downloader screenis displayed in the upper
EZ-MATE DOWNLOADER OPERATIONS MANUAL
5-l
left comer of the screen. The Main Menu is the first screendisplayed after
you log-on to the system. From the main menu you can move to any of the
following options:
Account Maintenance
SystemSetup
DatabaseBackup
DatabaseRestore
UnattendedCommunications
Sign-off
SystemExit
Each of thesemenu selectionsis reviewed in this section of the manual. If
this is the first time the EZ-Mate PC downloaderprogram is being run, go to
the systemstartup before selectingany of the Main Menu options.
To chose one of the Menu items, use your m and @ arrow keys to highlight
the desiredoption and then press @ .
We will skip the Account Maintenanceoption for now and start with the
SystemSetup,to assurethat the systemis configured to best support your
operation.
Some Setup Options must be specified before selectingother Main Menu
options in order for the PC Downloader program to operatecorrectly. Read
the entire SvstemSetuo Section before nroceeding.
EZ-MATE DOWNLOADER OPERATIONS MANUAL
5-2
II
System Setup
The SystemSetupMenu options allow you to configure the systemto match
your computerhardwareand your systemneeds. Theseoptions include
communicationattributes,operatormaintenance,and color adjustment.
SystemSetupoptions can only be accessedby the highest level system
operators.
Central Station
Attributes
The Central Station Attribute screenis used to define the communication
attributesfor all of the customerswithin the EZ-Mate PC Downloader
database.This includesgeneralinformation such as the alarm company name
and addressalong with the callback number,the central station receiver
numbersand the modem installation options.
The telephonenumberslisted on this screenshould be enteredto suit the
majority of the customersthat will be programmedwith the EZ-Mate
downloadersoftware. The telephonenumbers,Installer Code and CS ID
Number will be used as default valuesfor each customerwhen you createa
new account. They are automaticallyinsertedinto the proper places in the
accountrecord and can be changedfor thosecustomerswho do not fit these
default values. If you wish you can leave thesedefault values blank on this
screen,which will require the data to be enteredindividually for all accounts.
EZ-MATE DOWNLOADER OPERATIONS MANUAL
5-3
This section must be configured to match your computer systemand
peripherals.
,
If you make changesto the Central Station Attributes screenit may be
necessaryto “Re-Initialize” the modem when selectingRemote Operations
with the EZ-Mate Dow<nloader.Prior to eachoutgoing call the screenwill give
you the opportunity to re-initialize. Select “y” if changeshave been made to
the Central Station Attributes screensince your last downloadercall.
The Central Station Attributes are numberedand used as follows:
1. CS. Name
2. CS. Address
3. CS. Address
Theseare provided to enter the name and addressof the Central
Station and are used on reports.
Enter the data in each field and press @
to move to the next field.
4. CS. Callback Phone
The callback number is an optional phone number that acts as a
secondlayer of security for communicationto downloadable
control panelsin the field.
Callback Operation - The control panel hearsan incoming call and
will answerthe phone on the programmedring count (or during
Answering Machine Detection, AMD) and connect to the
downloader. The downloadersendsthe panel the CSlD. If the
CSlD of the downloadermatchesthe CSID in the control panel, the
panel will allow full accessof the downloader program. However,
EZ-MATE DOWNLOADER OPERATIONS MANUAL
5-4
if the panel has beenprogrammedwith a Callback number the
panel will hang up and immediately “callback”the computer. This
secondlayer of securityprohibits accessfrom a location, other than
your own, by someonewho may know your CSID.
Enter the Callback Phone number, if desired, to be used as a
default value for all accounts and press a.
Be aware,that if you enter a callback phone number here, all accountswill be
set up will callback number enabledunlessyou override this feature when
programmingthe individual panel. If you do not want to enablethis second
level of security for all accountsyou should leave this field blank and enter it
for those accountswhich vou wish to nrovide extra securitv to.
5. CS. Dump Phone
The Dump PhoneNumber is used for certain control panels (device
types) that can automaticallydump a log of the previous events to a
remote modem and printer. Consult the documentationprovided
with the control panel for specifics regardingthe dump featuresof
each system,including the Autodump feature.
Enter the Dump Phone Number, if desired, to be used as a
default value for all devices types with that option and press
E!l 1.
6. CS. #l Phone
7. CS. #2 Phone
Theseare the primary and secondarycentral station receiver phone
numberswhich will automaticallybe insertedas the defaults when
a new accountis created. If you have severalreceiver lines you
may chooseto leave thesephone numbersblank and enter the
appropriatenumber or numbersfor eachcustomer.
Enter the phone number(s) for Central Station Receiver line(s)
1 and 2. Press m
after each entry.
8. CS ID
The Central Station ID (CS ID) is the first line of security for your
EZ-Mate PC Downloader. It is hidden from all systemoperators
except the highest level operators(level 0). It is a six digit
numerical code that is used for downloading security. It prevents
other alarm companieswith the EZ-Mate PC Downloading
program from gaining accessto your company’saccounts.
Therefore,this code should be kept secret. This CSID should be
E&MATE DOWNLOADER OPERATIONS MANUAL
5-5
written down and kept in a safe place, perhapswith your original
factory diskettesand your 6 digit Master ID Code that protectsyour
EZ-Mate databasefiles from unauthorizedaccess.
The CSID Number is typically the samefor all of your accounts(but can be
unique for eachone). If enteredhere it will be automatically inserted into new
accountsas they are created. If you chooseto use individual CS lD codesfor
eachcustomeryou will have to have somemethod for rememberingwhich ID
you have programmedinto the control panel so you will be able to contact the
panel if your databaseis damagedor destroyed.
Enter the 6 digit CSID Number and press a.
place.
Record it in a safe
9. Installer Code
The Installer Code is used by the alarm installer or service
technicianto gain accessto the programming mode through the
keypad at the panel site. Each of the downloadablecontrol panels
has the option to program through the keypad; some have the
option to disable keypad programming.
The Installer Code is usedby the control panel for keypad
programmingsecurity. It preventsother companiesfrom gaining
accessto your company’saccounts,unlessthey have your Installer
Code. It is beneficial to keep the Installer Code secret,however,
with employeeturnover it is almost impossible to accomplish. The
Installer Code is typically the samefor all of your accountsbut it
can be unique for each one. If you chose to have unique codes,
thus increasingsecurity in caseof employeeturnover, you will
have to enter the code for each accountand have some method for
keeping track of thesecodesand giving them to installers and
technicianson an as neededbasis.
II
The Installer Code is enteredas a 6 digit numerical entry. For some of the
downloadablecontrol panelsonly 4 digits are required.For those systems,the II
Enter the 6 digit Installer Code, if desired and press @ .
10. Modem Type
The Modem Type option allows selectionbetweenthe Hayes
300/1200 and the RS232 type modem output. Toggle the options
by pressingthe spacebar.
EZ-MATE DOWNLOADER OPERATIONS MANUAL
5-6
You must selectHayes300/1200for proper operationwith the modemsthat
are compatible with the EZ-Mate PC Downloader.
Toggle the options with the space bar until Hayes 300/1200 is
displayed and press a
to select.
.
11. Modem Port
The modem port option allows you to select which serial
communicationsport will be used by the downloaderprogram.
You can selecteither COMl, COM2, COM3 or COM4 to match
the setupof your computerequipmentand modem.
Toggle the choices with the space bar and use your arrow keys
as necessary until the proper COM port is displayed, then
press @EJ to select.
12. Modem Dial Type
The modem Dial Type option allows you to select either Pulse or
Tone dialing. Select the type of dialing to match the capabilities of
your modem and your telephoneline.
Toggle the options with the space bar and press @
to select.
13. Modem Speaker
This option selectswhetherthe modem’sinternal speakerwill be:
active only during the time the modem is dialing, on during the
entire time the modem is active or whether the modem’sspeakeris
always off. This option can be used for troubleshooting. It can
help identify the causeof someproblems experiencedwith remote
connectionto the control panelsin the field. It is suggestedthat
this be set for speakeron during dialing as a standardsetting and
then changedto help troubleshootif problems are encounteredwith
a specific panel.
Toggle the options with t
prefer is displayed, press
ce bar and when the option you
to select.
14. PBX Dial
This allows you to enter a prefix that will automatically be dialed
by the modem. This should be used if specific numbersneed to be
dialed before an “outside”line is obtained (like a PBX type
telephonesystem). If left blank, the phone number in the account
record will be dialed with no extra digits. This does not replacethe
1 neededfor long distancecalls.
EZMATE
DOWNLOADER OPERATIONS MANUAL
5-7
Enter the proper predial prefii, if needed, and press a.
If any changesare made to the Central Station Attributes screenit is necessary
to “Re-Initialize” the modem when selecting Remote Operationswith the EZMate PC Downloader. Prior ro each outgoing call the screenwill give you the
option to re-initialize, select “Y” if changeshave been made to the Central
Station Attributes screensince the last downloadinp call.
Press @
Operator
Maintenance
to exit the screen and save the Central Station Attributes.
The OperatorMaintenanceScreenis where operatorlog-on codes are entered
and operatorsare assignedaccesslevels. Only high level operators(levels 0
and 1) have accessto the operatormaintenancescreen.
In the example below, an operatorwith security level 1 is logged on to the
systemand the logon for the level 0 SystemMaster Operatorhas been blocked
from access. The level 1 operatorcan only seeaccesscodes for levels 1 - 3.
The level 0 operatorscan seeall accesscodes.Level 2 and 3 do not get any
screendisplay.
The fields and their functions are as follows:
Operator ID
The systemallows the entry of up to sixteen different OperatorID codes. An
operatormust have a valid ID code in order to log-on to the EZ-Mate PC
Downloader program. The OperatorID Code is a six character,alphanumeric, code which must be unique and should be kept secretfrom all other
systemoperators. The ID Code can be less than 6 characters.
EZ-MATE DOWNLOADER OPERATlONS MANUAL
5-8
Enter the ID and press @.
Authority
Level
Each operatorID is assignedan authority/accesslevel. This level determines
what information can be accessedby this operatorand what operationscan be
performed.
The levels of Authority are as follows:
0
Full .accessto the Downloader program. No restrictions.
1
No accessto theseareasof functions:
CSlD Number
OperatorLog
2
No accessto theseareasor functions:
CSID Number
OperatorLog
SystemSetup Options
DatabaseBackup/Restore
Installer Code
3
No accessto theseareasor functions:
CSID Number
OperatorLog
SystemSetup Options
DatabaseBackup/Restore
Installer Code
Remote Connection (Uploading/Downloading)
User Codes
Enter the appropriate Authority
Comment Field
Level and press B.
The comment field can be used to identify the operator. It may be the name of
the operator,or other designator,if this OperatorID is used to identify a group
of operators.
Enter the appropriate Comment and press a.
Press m
Operator Log
to exit the screen and save the Operator ID%.
The OperatorLog provides a history of downloading activities by operator ID.
You can view, clear or print the operatorlog. A daily or weekly review will
provide you with a snapshotof the your downloading activity and let you audit
your operatorsactions.
U-MATE
DOWNLOADER OPERATIONS MANUAL
5-9
-.
Toggle the options with the spacebar until the display shows your choice.
Move the cursor to the next option with the + + 1 1 arrow keys. Press@ to
selectyour choice.
Pressm
Color Setup
to exit operator log.
The Color Setup Screenallows you to customizethe colors of the EZ-Mate
Downloader program if your equipmentsupportsit. You can selectthe
foreground and backgroundcolors for: fields allowing input, normal screen
text, current field pointer.showingthe cursor position and error messages.
U-MATE
DOWNLOADER OPERATIONS MANUAL
S-10
Toggle the options with the spacebar until the display shows your choice.
Move the cursor to the next option with the - - 1 1 arrow keys.
Press
Print Report
~EJto exit the screen and save your selections.
Print Report allows an operatorwith an authority level of 0 or 1 to print a
hardcopyof the SystemSetupOptions. This gives you a record of your setup
choicesas of a given date. See the following page for a samplereport.
The report screenallows selectionof the printer port. The default option is
PRN for the standardparallel printer port. You can specify other printer ports,
such as, LPTl, LPT2 or a file on your disk by specifying a drive and filename.
Example: To savethe setupparametersto the hard disk in your WC directory
you would type
To toggle from the no report option to Print CS Setuppressthe spacebar.
Press a
to exit the screen and return to the main menu.
Report Date: 03- l-95
------- CENTRAL STATION ATTRIBUTES ------Your Central Station
1. CS Name
356 Main Street
2. CS Address
Your Town, NY 11111
3. CS Address
4. CS Callback Phone 5551111
5. CS Dump Phone 5552222
6. CS #l Phone
5553333
U-MATE
DOWNLOADER OPERATIONS MANUAL
5-11
5554444
7. CS #I2Phone
123456
8.CSlD
9. Installer Code 363636
10. Modein Type
HAYES 300/1200 11. Modem Port
13. PBX Dial
12. Modem Dial Type TONE DIAL
COMM 1
------- OPERATOR MAINTENANCE ------Comment
.
Operator Level
1. 123456 0
SystemMaster ID.
2. opl
1
SystemUser #l
3. op2
2
SystemUser #2
4. op3
3
systemUser #3
5.
3
6.
3
7.
3
8.
3
9.
3
10.
3
11.
3
12.
3
13.
3
14.
3
15.
3
16.
3
_____-- COLOR
Field
ScreenText
Field Pointer
Error
DISPLAY
Foreground
Black
Blue
White
Red
_______
Background
Grey
Cyan
Red
Black
END OF REPORT
Since this report contains your highly confidential CSID, Installer code and
operator logons it is recommendedthat you store it in a securelocation.
Account Maintenanceis where you createeach of your customersand it is the
starting point of actual downloading. Each of your downloadablealarm
control panels representsone customerto the downloading program. Each of
thesecustomerswill be referencedby a CustomerNumber. In this section we
will cover all aspectsof Customerrecord maintenance,adding, searching,
listing, editing, and deleting.
U-MATE
DOWNLOADER OPERATIONS MANUAL
5-12
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The function keys availablehere are@ Help, @ Prev, m Find, @ Next,@
Abort, m Dir, m Quick and m Recov. See the section on Function Keys in
this manualfor explanations.
Find/Make an
Account
When you accessthe Account Maintenancescreenyou will be in the
Find/Make mode. Note the upper right hand comer of the screen. This allows
you to find customersthat were previously createdor createnew customer
accounts. The other mode is Edit Current. Edit current has nothing to do with
changingthe data displayedon this screen. It is the jumping off point for the
panel specific programmingand initiating a remote session. SeeEdit an
Account below.
Find
To find a customerenter the Customernumber in the Customernumber field
and press@. If the accountexists it will automatically be retrieved from
your database.If the customernumber doesnot exist EZ-Mate assumesyou
are entering a new account- seeMake or Add an Account below.
If you do not know the customernumber use the Searchfunction describedin
this section.
Make or Add an
Account
b
Remember,fields bracketedby [ ] are searchableand fields prefixed with >
have option lists accessedwith the spacebar.
Customer # - Type the Customernumber and press @.
The Customer
number is a 6 digit numeric field. This customernumber does not have to
relate to the accountnumber transmittedto the Central Station in any way.
It doeshave to be unique for eachcontrol/communicatorin the field. It
E&MATE DOWNLOADER OPERATIONS MANUAL
5-13
may be easiestto relate it to your Central Station Account Number, if so,
you can designateyour receiverand line numberswith two charactersand
use the last four charactersas the Central Station Account Number.
Example: Account 1234goesto Receiver 1 line 1. Customernumber
could be 111234. If you use multiple Central Stationsyou might chooseto
use 2 digits to identify the Central Station. Example: Account 1234 is
monitored by XYZ Alarm Central, you assignXYZ as your Central
Station 03, CustomerNumber could be 03 1234. Feel free to use whatever
systemworks for you, perhapsyou will chooseto use your billing number.
This is a searchablefield. When you pressfl
EZ-Mate asks“Do you
wish to create?”Select“Y”. Press@ . EZ-Mate now requiresyou to
satisfy questionnumber 8 which is the next crucial piece of information.
After selectingyour device type use can use your cursor control keys to
move through the other fields.
Use the @J Help key if
you have any questions
about the fields.
2. Name - Type the Customer’snameand press a.
searchablefield.
This is a
3. Address - Type the Customer’saddressand press@ .
This field is
not usedby the EZ-Mate systemit is provided here as a reference.
4. City - Type the Customer’scity and press@ . This field is not used
by the EZ-Mate systemit is provided here as a reference.
5. State - Type the Customer’sstateand press @ . This field is not
used by the EZ-Mate systemit is provided here as a reference.
6. Zip - Type the Customer’szipcode and press a.
This is a
searchablefield, however,it is optional.
7. Search - This is an 8 characterfree form searchablefield. You can use
it in whateverway you choose. Someexamplesare: Control type,
Customertype (Church, Resid, Comm), City.
8. Device Type - pressthe spacebar to get the list of choices.The choice
list appearsin the upper left hand comer of the screen,use the arrow keys
to move through the list to highlight the correct control type and press
mn to select. You must selecta device type in order to continue. This
Ql
can only be set one time. If the customer changes control panels you
will need to delete the old record and add a new one with the new
device type.
9. Premise Phone - Enter the telephonenumber at the premisesthat the
alarm control panel is connectedto. This is the telephonenumber that the
U-MATE
DOWNLOADER OPERATIONS MANUAL
5-14
EZ-Mate PC Downloaderprogramwill use when askedto communicate
with this customer. Enter the tele hone number including areacode if
requiredfor dialing and pressI3=R . If it is necessaryto dial a 9 to get an
outsideline it can be enteredhere for eachcustomeror enteredone time
for the all customersin the setupscreen.
10. Comments 1 - This is a free form commentsfield for your use. Enter
commentand press@ .
11. Comments 2 - This is a secondline of free form comments. Enter
commentand press@ .
The Datesare maintainedby the EZ-Mate systemand include the date the
databasewas last modified, the last downloaddate,the last upload date,
and the date last printed.
When you havecompletedyour dataentry press@J to exit the screenand
saveyour customer.
Initiate Remote
Session
Search for an
Account
To initiate a remotesessionor to examinethe programmingdata on file
for this customermove to the Find/Make Customerfield in the upper right
hand comer of the screenby pressingthe Home key, then pressthe Space
Bar to toggle the choiceto Edit Customer. Press@ and the EZ-Mate
systemmovesyou to the Device Menu for the selectedDevice Type.
To Searchfor an existing accountpressthe m Find key. The computer will
display a SearchChoice Screenas shown below. The Find function doesnot
work unlessyou have a customerrecord displayedon your screen. If you do
not know the Customernumberfor any customerpressthe directory key m.
This displaysa list of all existing customers. If you do not want to browse
through the list with your arrow keys, simply selectany accountby pressing
@ , when the accountis displayedon your screenyou can pressm to
display the Searchscreen. Your choicesare Name, Zip Code, and Search.
U-MATE
DOWNLOADER OPERATIONS MANUAL
5-15
..
:
1. Name - Type the name and press@ . The first accountthat matches
“Pet”will be displayedon your screen. To display the next match for “Pet”
pressthe Next key @ and the next match will be displayed. Keep pressing
@ l until Petrovskyis displayed. To scroll back through the customersfound
’
by the Searchpressthe Previouskey @ .
2. Zip Code - You’must use the completeZip Code. EZ-Mate cannot search
on partial codes. Type the zip code and press@ .
3. Search - This is the optional searchfield. Type your searchcode or the
first part of the code and pressa.
The first match will be displayedon
your screen. Use the Next key @ to step through all the matchesuntil you
find the one you want.
There are three ways to find your customer:type the customernumber, select
the customerfrom the directory list (Fa or use the searchcapability m.
II
Account
Directory
The Account directory is a list of all the downloadablecustomersyou have in
your database.Pressa to view the list which is in Customernumberorder.
To selecta customeruse your @J a arrow keys to highlight the Customer
and press@ to selectfor full screendisplay.
Ez-hum~
DOWJL~AIIER OPERATIONS MANUAL
5-16
CustmerAddraia
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Edit an Account
..^ 8
9..^..^
Jm ...?!.. ‘1.
To modify the information displayed on this screen,use your arrow keys to
move to the field you wish to modify, make the changesand press @ and the
systemwill prompt you with:
Save Updated
Customer
Account
Y
Press@ to acceptthe changes,EZ-Mate savesthe changesand pops you
out to the main menu. If you type @j and press @ you exit the screenand
return to the main menu without saving your changes.
Delete an
Account
The delete option is only available from the Account Directory screen. From
the Customer MaintenanceScreenpress@ to display the Account Directory
and use your arrow keys to highlight the account you wish to delete and press
the @ Delete key. This removesthe accountfrom your database.
Database
Backup
DatabaseBackup allows you to make a backup copy of your current database.
You can back it up in a different directory on your hard disk, or make a
backup on a floppy disk to store in a secureplace. Each time you make a
backup you are askedto specify the path for the backup.
EZ-MATE DOWNLOADER OPERATIONS MANUAL
5-17
You may want to createa backupon your hard disk and back up to it every
time you changeyour database,you may further want to make a backup to
floppy disk once a week and store it off site in caseof major disaster.
Source - is your default directory and EZ-Mate displaysthat for you.
Destination - is where you want your backup to be stored. To store your
backup copy in a PC subdirectorycalled Backup you would type
and press&.
If the directory you
specify doesnot exist EZ-Mate will prompt you Path does not exist!
Create? Y. Press@ to createthe backup directory and make the
backup. If you madea typing error, press@Jand then press@ and type
the correct directory and press@ to make your backup copy. When the
backup is completeyour screenwill prompt:
BACKUP COMPLETE
-zany key to continue>
Pressany key to return to the Backup Screenand press @ to return to the
main menu.
To backup your data to a floppy diskettein drive A. Type @&J@ and
press@ .
Database
Restore
In the unlikely event that your databaseis damagedor scrambled,or if your
hard disk crashesit may be necessaryto restoreyour database.If you run EZMate on more than one computeryou can make a backup on one and restoreit
to the other computerto keep the databasesthe same.
U-MATE
DOWNLOADER OPERATIONS MANUAL
5-18
Destination - EZ-Mate fills in the Default Directory for you.
Source - Type the location of your backupdata and press@ to restoreyour
databasefrom your backup. If your backupis in the backup subdirectoryyou
and press@ .
would type
II
Restoringyour databaseshould not be done unlessit is necessary,If you are
unsureif you should restoreyour databaseor not, call our Software Support
II
nersonnel. See Software SUDDOI? in this manual.
EZ-Mate prompts with:
IIAre
you SURE !!!
N II
And defaultsthe answerto N, this requiresyou to type @ I and press @
initiate the restore.
to
When completethe systemprompts:
I/
Pressany key to return to the Data RestoreScreenand press@KJto return
to the main menu.
Unattended
Communications
If you have createda programfor a new accountthat will be calling the EZMate PC downloaderfor it. This is the mode you must selectto leave the
computerin the correct waiting mode
U-MATE
DOWNLOADER OPERATIONS MANUAL
5-19
Sign Off
The sign off option logs the current systemoperatorout and returnsyou to the
EZ-Mate PC Downloaderlogon screen.
Using Sign Off leavesthe computerreadyfor the next personwho needsto
download a control panel without compromisingthe securityof the last person
who used it. The next operatorwill sign in and have accessto only those
featuresthey are authorizedfor.
To maintain securityit is recommendedthat you sign off when leaving your
work station.
System Exit
SystemExit doesjust that. It exits the EZ-Mate PC Downloader and returns
operationto the DOS systemprompt.
If you wanted to start the EZ-Mate PC Downloader’again you would have to
follow the instructionsin the sectioncalled Run EZ-Mate.
U-MATE
DOWNLOADER OPERATIONS MANUAL
5 - 20
APPENDIX
A
24 Hour Clock - Military Time
Midnight
1:00 AM
2:00 AM
3:00 AM
4:00 AM
500 AM
6:00 AM
7:00 AM
8:OOAM
9:00 AM
10:00 AM
11:00 AM
0o:oo
Noon
1:00 PM
2100 PM
Ii:00 PM
4:00 PM
500 PM
6:00 PM
7:00 PM
8:OOPM
9:00 PM
10:00 PM
11:00 PM
01:oo
02:oo
03:oo
04:oo
05:oo
06:OO
07:oo
08:OO
09:oo
lo:oo
1 l:oo
12:oo
13:oo
14:oo
15:oo
16:00
17:oo
18:00
19:oo
20:oo
21:oo
22:oo
23:00
The simple rule to remember is: After noon add 12.
U-MATE
DOWNLOADER OPERATIONS
A-l
MANUAL
APPE.NDIX B
Reporting
Formats
Pulse Formats
Dependent on the Panel this field is called various things
Receiver Format
Receiver Type
Format Speed
# of Pulses
.
. .
.” \
And the choice list looks something like this:
2OPPS,2300Hz, No Parity
IOPPS, 1400Hz, No Parity
2OPPs,2300Hz, Parity
lOPPS, 14OOHz,Parity
40PPS; 1400Hz, No Parity
lOPPS,23OOHz,No Parity
4OPPS,1400Hz, Parity
lOPPS,.2300Hz, Parity
QOPPS,23OOHz,No Parity
2OPPS,1400Hz, No Parity
4OPPS,2300Hz, Parity
2OPPS,14OOHz,Parity
These are all PULSE formats; that means they transmit information by
pulsing a tone on the line. 1 Pujse F 1, 2 Pulses= 2, ... surprise! 10 Pulses =
0, since you cannot send 0 p&es, The list above lets you select for three
things: speed,receiver acknowledge tone, and error checking method.
SPEED - PPS standsfor PulsesPer Second, you have three speed
selections: IOPPS,20PPS or 40PPS. Why would you choose one speed
over another? If you have a noisy telephone line the receiver may have
trouble decoding a pulse from noise on the line at the higher speed. At
slower speedsthe pulse itself is longer and therefore easier to distinguish.
Slower speeds,means it takes longer to decode each messageso select the
highest speed that decodesreliably at the Central Station.
ACKNOWLEDGE TONE - Ask your Central Station Manager what
Acknowledge Tone the receiver sendsout; some receivers will send a
series of Acknowledge tones on the same line, in order to get your
messagethrough promptly you want to know the 1st Acknowledge Tone.
ERROR CHECKING - If No Parity is selected,the panel sendseach
messagetwice and the receiver checks to make sure that both messages
are identical. If they are, the receiver acknowledgesthe receipt of the
messageand the panel either sendsthe next messageor hangs up. If
PARITY is selectedthe panel adds a special calculation to the end of the
messageand only sendsit once. The receiver does the same calculation
and comparesit to the calculation it received from the panel and if they
are identical the receiver acknowledgesthe receipt of the messageand the
panel either sendsthe next messageor hangs up.
EZ-MATE DOWNLOADER OPERATIONS
B-1
MANUAL
Additional
Options:
FBI 1400, FBI 2300, ADEMCO Express,ADEMCO PID, BFSK 1400, BFSK
2300. These are Manufacturer/ReceiverSpecific reporting formats that offer
improved speedand reliability. Check with your Central Station to see if you
can use thesereporting formats. If you can you should take advantageof the
enhancedperformance.
Message Format
The standardmessageformats are used by the Pulse Options discussedabove.
For the custom FBI and BFSK reporting formats listed above and the others
listed in the section on Custom Formatsbelow seethe Manufacturers
description for messagelength and format.
Dependent on the Panel this field is variously called
Message Format
Digit Format
Dialer Format
Format
Some panelsuse two fields to program the two elementsinvolved in this and
some only one. It is describedhere in one section although you may need to
use two programming options to selectfor both elements.
Message Length
In the beginning, there were 3 digit accountnumbersand 1 digit zones and all
eventswere assumedto be alarms. Thus we have StandardFormat (3 X 1).
As the industry felt a need to expand on the limits imposed by this format,
there have been severaladditions to this basic structure.
Standard Format (3 X 1) - 3 Account Number Digits, 1 Code/Zone
digit. In Standardformat only 10 possible messagescan be sent for each
account number O-9.
4 X 1 - 4 Account Number Digits, 1 Code/Zonedigit
4X2
- 4 Account Number Digits, 2 Code/Zonedigits
Extended - This format takes the original messageand turns the
Code/Zonedigit into a Code digit Indicating What happenedand then
sendsanothermessagethat sendsthe zone# or zonecode. Example:
Account 345 has a Code of E defined for Restorals. An Alarm on Code 3
Zone 3 would be sent as 345 3 where the 3 is the code, the second
messageusesthe code in the account number digits to identify the link
and it sends333 3 where the 3 is the zonecode. On the restoral the first
messagewould be 345 E where the E indicates this will be a restoral
messageand the secondmessageis EEE 3 where the EEE in the account
number digits identify the link and the 3 indicates the zonecodethat has
restored.
U-MATE
DOWNLOADER OPERATIONS MANUAL
B-2
Partial Extended --This format is a hybrid and reducescommunication
time on Alarm messages.It extends all messagesexcept Alarms. Take
the sameexample as used for Extended above. Example: Account 345
has a Code of E defined for Restorals. An Alarm on Code 3 Zone 3
would be sent as 345 3 where the-3 is the zone code, no second message
would be On the restoral the first messagewould be 345 E where the E
indicates this will be a restoral messageand the second messageis EEE 3
where the EEE in the account number digits identify the link and the 3
indicates the zonecodethat has restored.
Custom Formats
FENSuperfastFor~~-~at
ADEMCO
ADEMCO
ADEMCO
ADEMCO
ADEMCO
ADEMCO
4 x 1 Express
4 x 2 Express
8 Channel
8 Channel 2 Accounts
8 Channel 8-15 Duress
PID Format
The FBI and ADEMCO formats use DTMF instead of Pulse codes and require
_4 digit account numbers. If your account number is less than 4 digits add
leading 0’s. If you have selecteda DTMF format the Format Speedoption is
not used.
Message Format - The messageformat determinesthe number of
account # and event digits. For a description of messageformats seethe
glossary. This defaults to Standard,three digit account number and 1
digit event (commonly called 3x1). See Appendix B for more
information. The spacebar brings up the choice list.
U-MATE
DOWNLOADER OPERATIONS
B-3
MANUAL
APPENDIX C
SOFTWARE SUPPORT
Hours of
Operation
Customer Support hours are Monday - Friday from 8:00 AM to 8:00 PM
EasternTime.
Our technicians will work with you to resolve any problems you should
encounter using the EZ-Mate PC Downloader.
EZ-MATE DOWNLOADER OPERATIONS
C-l
MANUAL