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CardioResting System
TM
U S E R
G U I D E
Fully Integrated PC-Based Diagnostic Cardiology Solutions
Nasiff CardioCard Products
TM
CardioECG TM • CardioHolter TM • CardioStressTM • CardioSuiteTM
®
CardioVitalsTM • CardioECGTM Bluetooth • CardioCard MobileTM
All CardioCard Products come with Cardio Universal EMR Interface™
FDA Clearance since 1989
Veteran Owned
Made in USA
www.nasiff.com
NASIFF WARRANTY
Use this page to register your Nasiff CardioCard™
Product. Fill out the information below and make a
copy to return to us for our records:
Nasiff Associates, Inc.
841-1 County Route 37
Central Square, NY 13036
t: 315.676.2346
f: 315.676.4711
e: [email protected]
The owner should retain this registration for your
own records.*
Product:
Description:
Model/Serial#:
Date:
Practice/Facility:
Owner’s Name:
Address:
Phone Number:
E.mail:
Signature:
* Policy:
ANY SHORTAGES OR DISCREPANCIES MUST BE REPORTED
WITHIN 10 DAYS. CLAIMS FOR RETURNS MUST BE MADE
WITHIN 30 DAYS OF INVOICE DATE WITH PRIOR AUTHORIZATION
FROM NASIFF ASSOCIATES, INC. AT THAT TIME A RESTOCKING
FEE WILL BE CHARGED. (10% AFTER 2 WEEKS, 25% PER
MONTH THEREAFTER)
FDA Clearance since 1989
Veteran Owned
Made in USA
www.nasiff.com
©Nasiff 2013
Nasiff Associates CardioCard™
CardioECG™
User’s Guide
One System does it all: 12-lead interpretive ECG,
Stress, Holter, ECG Bluetooth®, Vital Signs, NIBP,
SpO2, Weight, Temperature, Glucose, Spirometry,
Stethoscope, Mobile Device, Patient Record
Management, etc:
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©Nasiff 2013
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of NASIFF ASSOCIATES, Inc (NAI). The information contained herein is
designed only for use with this Nasiff System. NAI is not responsible for any of this information as applied to
other systems.
Neither NAI nor its affiliates shall be liable to the purchaser or any users of this product or third parties for
damages, losses, costs, or expenses incurred by any of them as a result of: accident, misuse, or abuse of
this product or unauthorized modifications, repairs, or alterations to this product, or failure to strictly comply
with NAI’s operating and maintenance instructions.
Nasiff Associates, Inc. shall not be liable for any damages or problems arising from the use of any options or
any consumable products other than those designed as original NAI products or NAI approved products by
Nasiff Associates, Inc.
Nasiff, NAI, CARDIO, CardioCard, CardSuite, and CardioVitals are trademarks of Nasiff Associates, Inc.
General notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. NAI disclaims any and all rights in those marks.
Copyright © 2013 by Nasiff Associates, Inc.
032913
Printed in USA by Nasiff Associates, Inc.
Brewerton, New York.
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©Nasiff2013
FOR CUSTOMER SUPPORT
GO TO CARDIOCARD
CLICK ON HELP
MAIN HELP MENU
CLICK ON THE SECTION YOU NEED
www.nasiff.com
SERVICE & SUPPORT
ONLINE HELP
CALL US
315-676-2346
CUSTOMER SERVICE
IS AVAILABLE
MONDAY - FRIDAY
9:00 AM TO 4:30 PM
EASTERN STANDARD TIME
3
CARDIO System: User Manual
Table of CONTENTS
~Installing CardioCard Software
6
~Getting Familiar with ECG buttons
8
~Placement Chart
10
~Patient Preparation
11
~Performing an ECG/EKG Test
12
~CardioResting ECG Extras
13
~ Interpretive Abbreviations and Definition
14
~Database Operations
18
~Network & Database Utilities
26
~Trouble Shooting
30
~Technical Support/Service
34
~ Warranty
38
~Specifications
47
~Special Feature
53
~Update Policy
57
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Nasiff CardioResting ECG
Figure 1
CardioCard Digital ECG Box for Resting and Stress ECG
(CUSB)
Figure 2
Resting ECG Lead Wires
Figure 3
Banana Clips for Resting ECG
Figure 4
USB cable for Digital CardioCard ECG Box
Figure 5
CardioCard Software
Please follow the install instructions for the Resting ECG on
the following pages.
Do not plug in USB cable to your computer until
installation of software is complete!
1. After installation is complete please insert banana clips
(Figure 3) onto lead wires (Figure 2)
2. Plug lead wires (Figure 2) into digital ECG Box (Figure 1)
3. Connect USB cable (Figure 4) into digital ECG box
(Figure 1) then connect into the USB port of your
computer
4. Take out the CardioCard software (Figure 5) and store in
a safe place in the event you want to install on another
PC. The CardioCard software will install on multiple
computers.
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Installing CardioCard™ Software
To insure an easy installation please follow the
following instructions:
 Make sure that you pause your version of Anti Virus and




that you have full administrative rights to your computer
prior to the install
Place the Nasiff CardioCard software into the DVD drive of
your computer
Click on the Windows “Icon” or “Start Button” located at
bottom left of your screen, then click on “Computer” and
locate “Devices with Removable Storage”. Highlight the
“CardioCard” software in the “DVD” drive and RIGHT click
on the “DVD drive”
This will open a drop down view, click on “Explore” or
“Open”. You will see many files in alphabetical order. Scroll
down to “Setup” — double click on “Setup” — when
prompted, click “Continue” and “Yes” to all. When finished
click on “Installed Correctly”
Remember: the CardioCard software does not need the
internet to install
If this message
appears, click “This
program installed
correctly”
Figure 6

When the installation is complete you will see the
Nasiff CardioCard icon on your desktop
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Installing Digital ECG Box
 Click on the Windows “Icon” or “Start Button” located at
bottom left of your screen, then click on “Computer” and
locate “Devices with Removable Storage”. Highlight the
“CardioCard” software in the “DVD” drive and RIGHT click
on the "DVD drive”
 This will open a drop down view, click on “Explore” or
“Open”. You will see many files in alphabetical order.
Scroll down to “CDM20600” — double click on —
“CDM20600” — if prompted, click “Continue” and “Yes” to
all questions

Click “Finish” and close all programs
Checking Digital ECG Box Installation
 Plug the USB cable (Figure 4) into the digital ECG box,
then plug into the USB port of your computer
 Be sure you have a good connection to the digital ECG
box and your computer
 Unpack your lead wires and plug wires into the 12 pin
round connector located on your ECG CUSB box
 Double click on CardioCard icon on your desktop (square
icon with red heart)

With the CardioCard software open locate the ECG
button
 Click once on the ECG button and you should have lines
running across the screen (click on ECG button to stop)
 You are now ready to begin!
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Nasiff CardioResting ECG
Getting Familiar with ECG buttons
Buttons used for ECG
To start ECG press this button
Prep patient well to reduce artifact and assure good results
1.
With patient hooked up; click on “ECG” button. --This will start
the ECG--Pressing the “ECG” button again will only stop the
ECG, not store /save it
2.
When satisfied with ECG on screen click “Save”
Note: you must have clean ECG for 12 seconds (In “Setup” you can check “Enter Demogr Before” to enter patient’s
demographics before acquiring ECG)
3.
Saving the ECG will allow you to retrieve your patient’s
ECG at anytime. Click on “Patient” - then highlight patient
and click “Open” - next highlight test and click “OK”
4.
This is your printer icon. Click on the printer icon to print
your ECG report. If you would like to print your report to
PDF click on “File” at the top left of the CardioCard software then
scroll down to print ECG to PDF (can be set up automatically)
5.
If you would like to print to PDF and retrieve this ECG report in
an EMR folder make sure you have set up your path as
mentioned in “Set-up”
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Nasiff CardioResting ECG
Getting Familiar with ECG buttons
Be sure to click “OK” or “Save” to hold settings
 “Set-up”: Filling out the letter head which is located ¾ of the
way down the page will show up on your reports once saved
 Under the “Print:” options column in “setup” you can choose to
enter demographics before or after acquiring ECG
 The software automatically creates a PDF folder in your “C
Drive” and sends a shortcut to your desktop. By checking the
“Print PDF on Save” box in “Set-up” located on the lower left
side near the bottom of the setup screen, will send your final
PDF report to your “nasiff_reports” folder on your desktop
automatically
 To “Enhanced Pacemaker Mark” turn on pacemaker detection
 If desired click “Default Settings” to reset back to factory
settings
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NASIFF ELECTRODE PLACEMENT CHART
CardioCard™ Resting and Stress ECG Lead Placement
Select the sites for electrode application. The electrodes must be
applied over bone or cartilage. Refer to the Electrode Placement Chart
below.
Proper prep is Essential
V1
4th intercostals space, right sternal border
V2
4th intercostals space, left sternal border
V3
Midway between V2 and V4 on a line joining these two points
V4
Interspace in which apex is located(5th or 6th); mid clavicular line
V5
Anterior auxiliary line; on same level with V4
V6
Mid auxiliary line; on same level with V4 and V5
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Preparing a Patient
Proper preparation of the patient’s skin is absolutely
essential to obtain a quality ECG recording.
Note: Without good skin preparation, both noise and
artifact will frequently degrade the patient’s ECG to
the point of being unusable by the physician.
Recommended Steps:
a) Select the sites for electrode application. The
electrodes must be applied over
bone or cartilage
b) Dry shave the electrode areas well
c) Using the scrub pad (or a small square piece of an
abrasive material, such as 220 grit sandpaper or
equivalent) to remove the top layer of
skin. Use moderate pressure, abrade
the skin at the electrode sites by
making 3 or 4 crossing strokes. The strokes should
cross at the chosen electrode site. Lightly brush the
areas with a dry gauze pad to remove any debris
You can also use Nuprep
d) Wipe the skin in the electrode areas with alcohol prep
pad. Allow the skin to dry thoroughly
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Performing an ECG
The demographics page will appear; you must complete
the following:
1. Patient ID number, this must be unique to this
patient, (if less than 9 digits, the program will auto
fill with zeros)
2. Last name, First name
3. Age
4. Gender “M” or “F” Then press “ OK”




When you get a clean ECG tracing click “Save”
You will be prompted to print “yes or no” If you press
“yes” the report will print to your default printer
Comments can be added by clicking on “Comments”
located on the right of the CardioCard program
Send final report to EMR click “File”-”Print ECG to
a PDF”
(the PDF is sent to the “nasiff_reports” folder on
your desktop)
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CardioResting™ ECG Extras
 F12 on your keyboard allows you to view different lead options
 F10 on your keyboard will view condensed leads
 To store multiple ECG strips click on “Options” located at










the top of the CardioCard and scroll down to “#12 sec strips
during store” will allow you to store multiple ECG strips
To view measurements: go to “Options” and scroll down to
“Display Measurements”
Change patient’s name: go to “Options” scroll down to
“Change Patient Name” and change name
Increase or Decrease Gain: go to “Options” and scroll down
to “Gain” then adjust
View selected leads: click on “Leads” at the top of the
CardioCard and scroll down to preference
Print-Red grid lines: click on “Set-up” under “Print” check the
box “Lines” (located top of box) and click on “Save” to hold
your settings. This is for print only and not meant for PDF
Send report by fax: click on “File” located top left of the
CardioCard, scroll down to “Print to a Selected Printer/Fax”
(Your PC needs to be connected to Fax machine)
What do the abbreviations for interpretations mean? Click on
“Help” at the top of the CardioCard then click on “Main Help
Menu” then locate and click on “Appendix and Examples!”
“Figure 04”
For networking go to your C: Drive and find your (patient
database) which is the car12wd folder and move it to your
network. Make sure you make a backup of “car12wd” before
Pacemaker Detection: turn on in “Set-up”
Calipers (measurement Cursors) can be used by pressing
“Backspace” use arrow keys to move cursor, press “ATL
and M” to mark, arrow over and measurements will appear
on screen
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2008
ECG Interpretive Abbreviations and
Definitions
•
ECG Interpretation Abbreviation Meanings.
The meanings of the codes are entered here for
easy access. By looking at the codes, they are
abbreviations of the typical cardiac diagnostic
statement. This format was chosen to make the
need for this list almost nonexistent. Obvious
meanings are the intent for ease of use.
• Special note:
Computer ECG analyses are an aid for ECG
classification. Unconfirmed computer ECG
analysis reports SHOULD NOT be used for
prescribing patient treatment or nontreatment
without review by a qualified physician. No
computerized interpretation is completely reliable
and Physicians trained in ECG interpretation
should over read the ECG results.
• Actual Reported Code/Statement Meanings:
The program takes as input the standard output of
the Cardio Card measurements program and
outputs the codes in a character string to be read
as is.
• On the ECG report and screen the following
statement is made: "No automated analysis is
completely reliable and a physician should over
read the results."
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2008
ECG Interpretive
Abbreviations and Definitions
(Continued)
Code/Stmt
Meaning
Normal ECG
Measurements
data not
available
Susp arm
lead
reversal
RS
Same
Same
IRB
RB
RBV
ILB
LB
LA
LP
BA
BP
ID
IB
PA
OA
SDSE
TA
TAA
Suspect arm lead reversal
RSR/QR pattern in V1 suggests possible right
ventricular conduction delay
Probable IRBBB (Incomplete Right Bundle
Branch Block)
Probable RBBB
Probable RBBB plus RVE
Probable ILBBB (Incomplete Left BBB)
Probable LBBB
Probable Left anterior fascicular block
Probable Left posterior fascicular block. LPFB
Probable Bifascicular block. = RBBB & LAFB
Probable Bifascicular block. = RBBB & LPFB
Nonspecific intraventricular delay
Nonspecific intraventricular block
Probably anterior MI, age undetermined
Possibly anterior MI, age undetermined
Marked st depression, possible
subendocardial injury or digitalis effect
Nonspecific T wave abnormality, could be
normal
T wave abnormality, consider anterior
ischemia
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ECG Interpretive
Abbreviations and Definitions
MAA
TAL
MAL
TAAL
LAD
RAD
MRD
EAD
MLD
SLV
SRV
SBV
SE
SEP
SER
PAP
AP
SI
AI
LI
ASI
ALI
II
JSD
JSDA
SAD
NSD
MSDS
(Continued)
Marked T wave abnormality, consider anterior
ischemia
T wave abnormality, consider lateral ischemia
Marked T wave abnormality, consider lateral
ischemia
T wave abnormality, consider anterolateral
ischemia
Abnormal leftward axis deviation
Right axis deviation
Minor rightward axis deviation
Extreme axis deviation
Minor left axis deviation
Suspected left ventricular hypertrophy
Suspected right ventricular hypertrophy
Suspected biventricular hypertrophy
Nonspecific ST elevation abnormality
ST elevation, consider early repol, pericard
ST elevation, early repol
Possible acute pericarditis
Acute pericarditis
Septal injury
Anterior injury
Lateral injury
Antero septal injury
Antero lateral injury
Inferior injury
Junctional st depression, probably normal
Junctional st depression, probably abnormal
ST abnormality, probably digitalis
Nonspecific ST depression, could be normal
Marked T depression, possible septal
subendocardial injury
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2008
ECG Interpretive
Abbreviations and Definitions
MSDA
MSDL
MSDI
QRSA
RAE
PLAE
LAE
BAE
RSAD
IA
LVA
S1
PD
CAI
CSI
SIF
PLI
LIF
ASIF
ALIF
CI
PPAC
PRWP
LVL
(Continued)
Marked ST depression, possible anterior
subendocardial injury
Marked ST depression, possible lateral
subendocardial injury
Marked ST depression, possible inferior
subendocardial injury
Abnormal qrs-t angle, consider primary T wave
Probable Right atrial enlargement
Possible left atrial enlargement
Probable Left atrial enlargement
Probable Biatrial enlargement
Abnormal right superior axis deviation
Indeterminate axis
Low voltage QRS, consider pulmonary disease
S1,S2,S3 pattern consider pulmonary disease, RVH
or normal variant
Probably Pulmonary disease
Cannot rule out anterior infarction, age
undetermined
Cannot rule out septal infarction, age
undetermined
Probably Septal infarction, age undermined, injury or
ischemia
Possible lateral infarction, age undermined, injury or
ischemia
Probable Lateral infarction, age undermined, injury or
ischemia
Probable Anteroseptal infarct, age undermined, injury
or ischemia
Probable Pos Anterolateral infarct, age
undetermined
Cannot rule out inferior infarct masked by left anterior
fascicular block
Possible PAC.
Poor R wave progression
Low Voltage in Limbs
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Database Operations
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©Nasiff2013
The purpose of this section is to show you the Database Operations
*** For Program Capability or
Windows Stability it is strongly
recommended that all screen
savers and power savers are
turned off, and that the
computer is rebooted
at the beginning of each day
1) To open database click on Patient to open the database
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Opening Database
2) Click on any patient
name and a list
of test "runs" come
up by date and type
(eg. “Flash Holter”,
Stress, and Rest12)
then click “Open”
3) Click on the “run”
and click “OK”
4) Note:
After storing any
test (for example:
“Rest12", “Stress",
“Flash Holter"), the
test will appear on
the screen. You
are in the database
when you see the
arrows at the
bottom of the
screen and the
begin and end
strip time.
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Printing
1) Clicking the printer icon prints reports to the default printer
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Demographics Chart
2) Clicking the “Demographics Chart” button displays detailed patient
information and provides entry into the Cardio EMR Chart program
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Comments
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NAI 2011
3) Clicking the "comments" button allows the inputting of unlimited notes, comments,
diagnoses, etc. (Copy and paste from other programs is also permitted in this area)
This is the “Comments” field
for ECG/EKG
This is the “Comments” field
for Stress and Holter
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Measurement “Cursors”
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NAI 2011
4) Measurement "cursors" are available providing wave measuring capability.
(eg. amplitudes, durations, rr values…). To activate or deactivate click “Options"
then "Measure Cursor On/Off". Cursor navigation is accomplished by using the
"arrow", "page up" and "page down" keys. Mark cursor start point by clicking
“Options" then "Mark Cursor Start Point”
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ECG Functions in Database
5) Clicking on
“Options” then “Display
Measurement” or click
on the “triangle” will
bring up the full
measurements tables
(pressing F4 will print
these tables to the
default printer)
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ECG/Stress
Measurements Table
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Network & Database Utilities
The purpose of this section is to show you the
Network and Database Utilities.
*** For Program Capability or Windows Stability it is
strongly recommended that all screen savers and
power savers are turned off, and that the computer
is rebooted at the beginning of each day.
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2008
Database
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All patient data and indexes are stored in the CAR12WD
folder on the drive where the selected database resides. This
folder can be easily copied to any other Windows compatible
drive using standard windows "copy" functions.
Procedure
The Cardio Software Suite uses standard windows
networking protocols. All users must have windows network
access (read and write) in order to use the software in a
network environment.
All CAR12WD database folders must be directly off the root
database drive. CAR12WD cannot be in a sub directory
because the software looks for CAR12WD to be a folder
directly off the root of the drive letter.
Transferring Data
To transfer data from one computer to another computer
make sure Cardio Card is installed in the other computer.
All data goes to “CAR12WD” in your “C” Drive” (Back this
up) Go to my Computer, Click on the “C: Drive” Right click
on “CAR12WD” Highlight “Send To” Pick what function you
will use to copy on.
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Sharing Cardio Card Data on a Network








Go to your server and make a folder ex: “Cardiodata”
Share the folder by right clicking on the folder and go to Share
and Security. Under Sharing go to Network Sharing and
Security. Make sure both boxes are checked (Share and
Allow)
Click “Apply”
Click “OK”
Give the folder a drive letter on the client. To do this go to “My
Computer” then “Tools” then “Map Network Drive” then pick a
drive letter. You will browse for your folder. Highlight it then
click “OK” then “Finish”
Copy CAR12WD and paste to a New drive letter.
Change your default in Cardio Card to New drive letter. To do
this go to Cardio Card. Open System Setup, then database.
This will bring you to a question screen. The question “Which
database would you like to change to?” Arrow down to new
drive letter. Then click “OK”.
Close out of everything and reboot your computer.
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2008
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Batch / Telecom
Entering Batch / Telecom:
(From the opening Cardio Screen) Click on "Options" then "Batch /
Telecom" to enter Utilities.
Build a List:
Click “C” button “Clear batch list”. Click “Yes” to question “Are you
sure?” Then Click on the “1” button “Edit batch list” to build a batch list
of tests. The list can be built by clicking on individual tests and clicking
the “add” button. You can also select “like” tests (all Resting, all Stress,
all Holter), or the entire database. Once the list is built, there are
additional operations that can be formed as noted in subsequent
operations.
Serial Compare of resting ECGs:
Click “C” button “Clear batch list”. Click “Yes” to question “Are you
sure?” Then Click on the “1” button “Edit batch list”. Click ONLY once
on the test you want to compare. Click “Add” you will see the test in the
box then click “OK”. Click on the "G" button to compare "like" tests on
the screen or "H" to print the comparison of batch tests previously
selected.
Delete Batched Files
Click “C” button “Clear batch list”. Click “Yes” to question “Are you
sure?” Then Click on the “1” button “Edit batch list”. Click ONLY once
on the test you want to delete. Click “Add” you will see it in the box
then click “OK” then click “9” “Delete batch files” click “Yes” to the
question “Are you sure you want to delete the batch list of runs?”
Pack and ZIP selections:
Click on the "Z" button to create a ZIP file for emailing selected tests.
Rebuild the index:
Click on the "R" button to recreate the database index. This should
(theoretically) never be necessary. However, situations like power
failures, Windows freeze ups, etc. do occur. If you receive the message
"database has become corrupted", you must use this function to rebuild
the index.
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Trouble Shooting
Before installing Cardio Card
Turn off all virus protections, firewalls; and spy ware.
You need to be a Power user on the network.
Make sure all other applications are closed
If the Cardio application will not start up after installation and shows the
error message "cannot load giveio.sys", your network firewall maybe
blocking the program.
Contact your network manager.
Common causes are:
The user does not have "kernel mode" rights to run the hardware driver.
This can be assured by giving them local administrator rights to their
own computer.
OR
Your antivirus or anti spyware software is blocking the service.
OR
The firewall is set so strictly that the CARDWIN.exe program is
not being allowed to execute.
This program must be included in your firewall's list
of allowed programs or made less strict.
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NO REMOVABLE DISK
If there is no Removable Disk listed, try unplugging the card reader
from the USB port and plug it in again.
Printing Problems
You need to check to make sure the printer that you are using is the
default printer. To check this go to start then click printers and faxes.
Make sure the printer that you are using has a check mark. Or go to
start then Control Panel then click on printer and faxes.
Right click on the printer that is your default printer
To Test Printer
Right click on the printer that you are using as your default printer
then click on properties
click print test page
click “OK”
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What Version of Windows
•
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To check what version of windows you have go to “My Computer”; or
“Control Panel”. Then “Help” then “About Windows”. This will tell you
the version you are using.
If your computer goes into “Power Save mode” You
need to turn this off

Go to Properties

Then to Screen Saver

Click on Power

Under Power Schemes arrow down to “always on”

Under Turn off Monitor arrow down to “Never”

Click “apply”

Click on Hibernate tab and disable it

Click “apply”

Close out of this and reboot your computer
When you have Corrupted Files
•
•
•
•
•
•
•
•
•
•
Go to “Start”
Click “Run”
Type cmd
Click “OK”
Then type CHKDSK /F E:
The E is where you will type your Drive Letter that your Reader is in.
Hit Enter
It may ask you to reboot (if so reboot).
Type EXIT to get out of this
Hit Enter
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Error Messages
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“Database has become Corrupted”.
You need to rebuild the index. Go to Cardio Card Screen Click on
"Options" then "Batch / Telecom" Click on the "R" button to recreate
the database index. This should (theoretically) never be necessary.
However, situations like power failures, Windows freeze ups, etc. do
occur. Make sure it is on your drive letter. Then click “OK”.
“No USB Cardio Card devices(s) attached. Please plug in”.
Unplug and plug back in.
“Invalid Flash Recorder Path”.
Make sure card and reader are plugged in. You need to make sure you
are in the correct path.
“Cardwin.exe no disk”.
There is no disk in the card reader. You need to take the card out and
put it back in making sure it is in all the way.
“Call NAI Support”.
You need to install the Security key (thumb drive).
“Can’t load Giveio.Sys",
Your network firewall maybe blocking the program. You need to turn off
the firewall and any security while you are installing.
“There is no disk in the drive. Please insert a disk into drive A.
a:\car12wd not found. Please correct the Database letter in
System Setup. Data can only be stored to a valid database drive”.
You need to check the Database drive letter. Go to System Setup.
Then to Database. Check the current database. If it is wrong change it
and click “OK”.
“You must run event detector first”.
Open the database and bring up your patient and the test. If there are
flat lines go to the arrows and try to move the screen. If nothing moves
you may have a corrupted card. You need to “CHKDSK”. In there are
beats then go to holter opt then to auto analysis change channel
increase gain and analyze
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Technical Support / Service
General
The intention of Technical Support is to assist the USER in solving difficulties which may
be encountered while using the CARDIO System.
In the event of an Operational or "How To" Question, the following STEPS are suggested:
1) Reference the USER Manual
2) Fax (315) 676-4711 or Email [email protected]
3) Tel # Operational questions: (315) 676-2346
4) Tel # Engineering/Involved Tech questions
CUSTOMER SUPPORT POLICY
Our customer support mission is to provide professional, timely, complete and cost-effective telephone
support for resolving problems or questions related to the use of Nasiff Associates products.
OBTAINING CUSTOMER SUPPORT
To obtain support, call into any of the customer support numbers given above. Our Hours of Operation
are 9:00 am to 4:30 pm EST at our National Service Center, Monday through Friday, except holidays.
Our Systems department is staffed until 4:30 p.m. The telephone numbers are given above. The
Support FAX numbers are also given.
We have a dedicated team of “Front Line” technicians that triage all incoming calls. If your call is a
simple Application question, our Front Line Team is usually able to provide you with an answer. If
your question is more complex, they may have to schedule a call back. If you are experiencing an
emergency, they will immediately escalate your call to a “Back Line” technician that will take ownership
of your call until the problem is resolve
Generally speaking, calls are returned according to the priority and in the order they are received. We
make a best effort to return all calls promptly. Because of the complex and time-consuming nature of
some of the calls received, we cannot guarantee a specific turnaround time. If we cannot get to your
call immediately, you will normally receive a call within 4 business hours either to support your call or to
notify you that we have not had a chance to address the call and the anticipated time frame for
resolution.
Non-urgent questions may be e-mailed to [email protected]. Responses will be e-mailed back to the
sender (unless otherwise specified) within one business day. We do not check the e-mail in-boxes of
support technicians in their absence. Therefore, do not send e-mail to individual technicians unless
specifically requested.
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We prioritize calls based on the urgency of the situation. Unless otherwise informed, we will use the
following protocol to determine the urgency of the call:
1. System is down
2. Employee cannot perform their work
3. Month-end closing
4. Program termination
5. Insurance claim revision
6. Questions or training over the phone
7. Custom form changes
Many times we receive suggestions and requests to make a change to the standard system.
To guarantee the integrity of the system, changes to standard programs cannot be made ‘on-line’.
Also, since changes to standard programs affect all clients, these changes need to be carefully
considered. We strongly encourage your suggestions and we track all requests, by product and client,
for inclusion in a future release of the software. We will make our best effort to respond to frequently
requested or ‘urgent’ requests as quickly as possible. Revisions to the standard system will be made
under the following conditions:
1. The requested change follows standard system conventions
2. The requested change will only be made available as part of a standard
software upgrade
3. We reserve the right to make the requesting client(s) a beta site for new
releases
4. The time spent on programming, testing and documenting new features may
be billed to the requesting client at our standard rates
5. The revision will become available as an option to all clients as part of a future
release
As a service to our clients, we can sometimes create customized user reports within the standard
system when requested to do so. These customized reports will be developed in-house then supplied
to a client via modem, email or diskette. Optionally, a customer may request assistance via telephone
in order to customize their own reports; in either event a report noting an estimated cost and time frame
will be generated, and upon receipt of authorization, the task will be assigned to a support
representative. Custom designed reports may be made available to other clients at our discretion.
Should you decide that your organization wishes to design and utilize a custom form or label not
supported by our standard forms utilities, our support staff will provide a cost estimate, and the
estimated time-frame for completion of the custom programming, in the form of a Programming
Request Response (PRR) or Work Order. Upon approval, the work will be assigned to a support
representative. Software modifications will customarily be made via diskette or modem, not on-site.
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Your Service Agreement covers the following:

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
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Problem resolution and answers to quick ‘how-to’ questions
Modem toll calls and emails
Periodic upgrades/enhancements to the applications software
User documentation updates
Invitations to company sponsored user meetings
Access to our most recent technical documentation and guidelines for
the covered product
Assisting a knowledgeable on-site representative (client-designated) in
diagnosing problems with the software (including third-party database
management systems integrated with Nasiff Software and approved by
Nasiff Associates).
Advice about configuring Nasiff software for maximum performance
Assisting a knowledgeable on-site representative (client-designated) in
installing or configuring Nasiff software (including third-party database
management systems integrated with Nasiff software and approved by
Nasiff Associates) to our latest specifications.
Periodic issues of Nasiff company newsletter
The Service Agreement does not cover:

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





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User training (on-site or extended telephone training)
Custom software
Custom form modifications performed via modem or diskette
Any assistance related to the diagnosis and/or resolution of problems
concerning 3rd party hardware, remote communications, operating
systems, and cabling or network software.
Problems caused by misuse of the program or lack of adherence to
commonsense standards (improper system shutdown, failure to
maintain system backups, etc.)
On-line database integrity verification; database repair/restoration
Support for third-party software provided by vendors other than Nasiff
Equipment relocation
Assistance with product updates. Routine updates are to be
performed by the client. Nasiff will bill at its standard hourly rate if
asked to assist with an update.
Operating system upgrades including Microsoft service packs
On-site installation of software updates
Data repair and/or restoration; on-line database integrity verification
Tape Verification
Equipment Relocation
On-site assistance
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Note: The only on-site service covered under the Service Agreement is Nasiff
application updates that Nasiff Technical Services chooses to perform on-site.
A major mission of SERVICE is to promptly assist the customer in solving
problems that they may encounter while using the CARDIOCARD.
At this time we have established our main TECHNICAL SUPPORT ADDRESS is
at:
NASIFF ASSOCIATES, INC.
CARDIOCARD SYSTEM TECHNICAL SUPPORT
P.O.BOX 88, BREWERTON, N.Y.13029.
Please feel free to call or write anytime for any special questions and projects. We
welcome any suggestions you may have.
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Nasiff Associates: Two Year Limited Warranty
It is very important to Register your CARDIO System with Nasiff Associates. Not only does
it activate the Warranty Benefits of the CARDIO System, BUT it also adds your CARDIO
System to the list for FREE Software Product enhancements as they become available
during the two year limited warranty.
Nasiff Associates, Inc. warrants the CARDIO System (See below for CARDIO System
definition) against defects in materials and workmanship for a period of TWO years from
receipt by the end USER (Please retain purchase Records in event of Warranty Claim). If
Nasiff Associates is given notice of such defects during the Warranty period, Nasiff
Associates will either, at their option, repair or replace products which prove to be defective.
The Nasiff CARDIO System includes:
Product Description
CARDIO System PC Board Electronics
CARDIO System Digital Holter Recorder
CARDIO System Diagnostic Software
CARDIO System Patient Cable and Leads
CARDIO System Holter Electrode Leads
CARDIO System Holter Recorder
Warranty Conditions
TWO Year Limited Warranty
TWO Year Limited Warranty
TWO Year Limited Warranty
90 Day Limited Warranty
90 Day Limited Warranty
See Recorder User Manual
Nasiff shall not be liable for defects or support of any third party devices (e.g. computers,
treadmills, printers, other company’s Holter recorders, etc) used with a CARDIO System.
This includes operating system incompatibilities and hardware incompatibilities (e.g. for
PCMCIA systems, the computer has to support PCMCIA I/O standards, etc). Warranty and
support for these devices is the responsibility of their Manufacturers.
GENERAL
Nasiff Associates, Inc. warrants the CARDIO system against defects in materials and workmanship for a
period of two years from receipt by the end user (proof of purchase is required). If Nasiff Associates is
given notice of such defects during the warranty period, Nasiff Associates will either, at their option, repair
or replace products which prove to be defective.
EXCLUSIONS
The above warranty shall not apply to defects resulting from: improper or inadequate maintenance by the customer; customer-supplied
software or interfacing; unauthorized modification or misuse; operation outside of the environmental specifications for the product; or improper
site preparation or maintenance. Only service personnel authorized by Nasiff Associates, Inc. directly are allowed to service Nasiff equipment.
If customer desires to have someone other than Nasiff Associates, Inc. service the equipment they must get prior written authorization from
Nasiff Associates, Inc., otherwise anyone other than Nasiff Associates, Inc. providing service voids the warranty.
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OBTAINING WARRANTY SERVICE
To obtain warranty service, return the product to a service facility designated by Nasiff Associates. Nasiff Associates may repair
on-site at the option of the customer. The customer is responsible for travel charges when on-site repair is requested.
Customer shall prepay shipping charges for products returned to Nasiff Associates for warranty service and Nasiff Associates
shall pay for return of the products to the customer. However, the customer shall pay all shipping charges, duties, and taxes for
products returned to Nasiff Associates from another country.
WARRANTY LIMITATIONS
Nasiff Associates make no other warranty, either expressed or implied, with respect to this product. Nasiff Associates specifically
disclaim the implied warranties of merchant ability and fitness for a particular purpose. Some states or provinces do not allow
limitations on the duration of an implied warranty, so the above limitation may not apply to you. However, any implied warranty of
merchant ability or fitness is limited to the 1-year duration of this written warranty.
This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state, or province
to province.
EXCLUSIVE REMEDIES
The remedies provided herein are the customer's sole and exclusive remedies. In no event shall Nasiff Associates be liable for
any direct, indirect, special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory.
Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation
or exclusion may not apply to you.
OBTAINING SERVICE DURING WARRANTY
If your hardware should fail during the warranty period, follow the service procedures in this manual, then take the failed piece to
an Authorized Nasiff Associates Repair Center or send the equipment to one of the Nasiff Associates Field Repair Centers.
(Nasiff Associates may repair on-site at your option, in which case you are responsible for travel charges).
OBTAINING SERVICE AFTER WARRANTY PERIOD
If your hardware should fail after the warranty period, follow the service procedures in this manual, then contact an Authorized
Nasiff Associates Repair Center or call your Nasiff Associates Sales and Service Office for details of the services available.
DETERMINING IF YOUR CARDIO - CARD SYSTEM NEEDS SERVICE
Your CARDIOCARD system is designed to give you years of reliable service. If you are having a problem with your system,
however, follow the service procedures in this manual.
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RETURNING YOUR SYSTEM FOR SERVICE
If your system needs service, contact the Nasiff Associates Support Office where you purchased the system for
complete service information.
If you need to ship your system, be sure it is packed in a protective carton. We recommend that you save the original
shipping container for this purpose. If needed, packaging materials and a carton may be obtained from Nasiff
Associates In-transit damage is not covered by the warranty.
We suggest that you always insure shipments.
You can help assure effective servicing of your system by following these guidelines:
1.
Follow the instructions in this manual to make certain the malfunction is in your
CARDIOCARD system and not the result of an interface error or a malfunction in your
computer or software. If possible, identify the defective area or function.
2.
If you determine that repair is required, please include the following items when you return
your systems for service:
a. A description of the exact configuration at the time of the malfunction, including
interface cable, computer and peripherals, and software (programs) in use.
b. A brief description of symptoms for service personnel.
c. Hard copy produced on a printer that might help illustrate the problem area.
d. The serial numbers for the components in your CardioCard system.
e. If purchased through a Nasiff Associates dealer, a copy of the sales slip or other proof
of purchase to establish the warranty coverage period.
3.
Include your name, address, and a phone number where you may be reached during the
day.
4.
You do not include any operating accessories with the system, unless the problem relates to
an accessory. Do include your CARDIOCARD, BOX12 patient connector, ISOTR1 isolation
transformer, any other equipment that is part of your CardioCard system (Holter recorders,
playback hardware, NIBP modules, etc) and original CardioCard software disks.
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Note: A valid RMA Number is REQUIRED for ACCEPTANCE of SHIPMENT
COSTS
Description
Hourly Rate
Initial Training telephone customer training as
part of the initial software purchase.
included in purchase price
Follow-up Training On-site training requested
any time after the purchase of the software.
$200 per hour
Technical Support In-house phone support or
on-site support for Nasiff software, third party
software, hardware, training via phone, forms
modification, data manipulation/repair or EMC support.
$185 per hour
Consulting On-site, in-house or telephone consultation
requested with senior level personnel (5 plus years
experience).
$225 per hour
Programming Includes software modification for new
features, custom programming or database
repair that requires a programmer.
$225 per hour
Production Includes in-house preparation of
equipment prior to on-site installation.
$225 per hour
Network Engineering. Includes on-site or in-house
and support of network operating systems.
$225 per
Installation hour
Travel Includes time necessary to travel to and from
$125 per hour
customer site. If travel includes multiple customer sites then
travel time is equally distributed among customers.
NOTE: Minimum charge for any provided service is ¼ hour.
Cabling is not provided.
Unless disputed in writing, customers with support payments 30 days or more past due will have their
technical support temporarily suspended pending payment of their past-due balance. Customers without a
valid Service Agreement will be provided with assistance at Nasiff's discretion and/or upon the
reinstatement of a valid Service Agreement. If your support coverage has lapsed, please contact our
Finance and Administration Department for additional information regarding the terms and conditions for
reinstating a Service Agreement.
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©Nasiff 2013
Licensor is Nasiff Associates
Licensee is End User Customer
Licensor End User License Agreement (EULA) terms:
a. LICENSEE AGREES TO BE BOUND BY THE TERMS OF THIS EULA BY
INSTALLING, COPYING, OR USING THE SOFTWARE.
b. GRANT OF LICENSE. Licensor grants Licensee the following rights provided that
Licensee complies with all terms and conditions of this EULA:
1. Licensee may:
(a) install and use a copy of the Software on one personal computer per Software
License Key supplied by Licensor to Licensee
(b) Alternative Rights for Storage/Network Use. As an alternative to (a), Licensee
may install a copy of the Software on a network storage device, such as a
server computer, and allow one access device, such as a personal computer,
to access and use that licensed copy of the Software over a private network.
Licensee must obtain a license to the Software for each additional device that
accesses and uses the Software installed on the network storage device.
2. License Grant for Media Elements. The Software may include certain
photographs, clip art, shapes, animations, sounds, music and video clips that are
identified in the Software for Licensee’s use (together "Media Elements"). Licensee may
copy and modify the Media Elements, and license, display and distribute them, as part
of Licensee’s software products and services, including Licensee’s web sites with credit
given to Licensor, but Licensee is not licensed to do any of the following:
• Licensee may not sell, license or distribute copies of the Media Elements by
themselves or as part of any collection, product or service if the primary value
of the product or service is in the Media Elements.
• Licensee may not grant customers of its product or service any rights to license
or distribute the Media Elements.
c. License Grant for Documentation. The documentation that accompanies the
Software is licensed for internal, non-commercial reference purposes only
d. Mandatory Activation. THERE ARE TECHNOLOGICAL MEASURES IN THIS
SOFTWARE THAT ARE DESIGNED TO PREVENT UNLICENSED USE OF
THE SOFTWARE as well as the single site keys. Licensee may not be able to
exercise their rights to the Software under this EULA after a finite number of
product launches unless Licensee activates their copies of the Software in the
manner described during the launch sequence. Licensee may also need to
reactivate the Software if Licensee modifies their computer hardware or alters the
Software. Licensor will use those measures to confirm Licensee has a legally
licensed copy of the Software. If Licensee is not using a licensed copy of the
Software, Licensee is not allowed to install the Software or future Software
updates. Licensor will not collect any personally identifiable information from
Licensee’s devices during this process.
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©Nasiff 2013
e. Internet-Based Services. Licensee may not use any Licensor Internet-based services
associated with the Software in any manner that could damage, disable, overburden,
or impair such services or interfere with any other party's use and enjoyment of them.
Licensee may not attempt to gain unauthorized access to any service, account, computer
systems or networks associated with the Internet-based services.
f. ECG Analysis, Speech/Handwriting Recognition. Any ECG analysis,
Software speech and/or handwriting recognition component(s), Licensee should
understand that ECG Analysis, speech and handwriting recognition are inherently
statistical processes; that recognition errors are inherent in the processes; that it is
Licensee’s responsibility to provide for the handling of such errors and to monitor the
recognition processes and correct any errors. Neither Licensee nor its suppliers shall be
liable for any damages arising out of errors in the ECG Analysis, speech and handwriting
recognition processes.
g. Report-Writing Runtime Software Limitations. The Software contains reportwriting runtime software ("Runtime Software"). Other than use with the Software,
Licensee may not use the Runtime Software with any other software application
nor use the Runtime Software as part of any process or system that is used to
automatically deliver, share or distribute documents or other work created using
the Runtime Software.
h.
i. RESERVATION OF RIGHTS AND OWNERSHIP. Licensor reserves all rights
not expressly granted to licensee in this EULA. The Software is protected by
copyright and other intellectual property laws and treaties. Licensor or its
suppliers own the title, copyright, and other intellectual property rights in the
Software. The Software is licensed, not sold. This EULA does not grant Licensee
Any rights to trademarks or service marks of Licensor.
j.
k. REVERSE ENGINEERING, DECOMPILATION, AND DISASSEMBLY.
Licensee may not reverse engineer, decompile, or disassemble the Software.
j. NO RENTAL/COMMERCIAL HOSTING. Licensee may not rent, lease, lend or
provide commercial hosting services with the Software.
k. CONSENT TO USE OF DATA. Licensee agrees that Licensor and its affiliates
may collect and use technical information gathered as part of the product support
services provided to Licensee, if any, related to the Software. Licensee may use
this information solely to improve its products or to provide customized services
or technologies to Licensee and will not disclose this information in a form that
personally identifies Licensor.
l. LINKS TO THIRD PARTY SITES. Licensor is not responsible for the contents
of any third-party sites or services, any links contained in third-party sites or
services, or any changes or updates to third-party sites or services. Licensor may
provide these links and access to third-party sites and services to Licensee only
as a convenience, and the inclusion of any link or access does not imply an
endorsement by Licensor of the third-party site or service.
m. ADDITIONAL SOFTWARE/SERVICES. This EULA applies to updates,
supplements, add-on components, or Internet-based services components, of the
Software that Licensor may provide to Licensee or make available to Licensee
after the date Licensee obtains its initial copy of the Software, unless they are
accompanied by separate terms. Licensor reserves the right to discontinue
Internet-based and other services provided to Licensee or made available to
Licensee through the use of the Software.
n. UPGRADES. To use Software identified as an upgrade, Licensee must first be
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©Nasiff 2013
licensed for the software identified by Licensor as eligible for the upgrade. After
installing the upgrade, Licensee may no longer use the original software that
formed the basis for Licensee’s upgrade eligibility, except as part of the upgraded
software.
o. NOT FOR RESALE SOFTWARE. The Software may not be sold or otherwise
transferred for value unless expressly allowed for in this agreement, or used for
any purpose other than demonstration, test or evaluation.
p. EXPORT RESTRICTIONS. Licensee acknowledges that the Software is subject
to U.S. export jurisdiction. Licensee agrees to comply with all applicable
international and national laws that apply to the Software, including the U.S.
Export Administration Regulations, as well as end-user, end-use, and destination
restrictions issued by U.S. and other governments.
q. SEPARATION OF COMPONENTS. The Software is licensed as a single
product. Its component parts may not be separated for use on more than one
device.
r. SOFTWARE TRANSFER. Internal. Licensee may transfer their copies of the
Software to a different device. After the transfer, Licensee must completely
remove the Software from the former device. Transfer to Third Party. If Licensor
allows in writing for Licensee, Licensee may make a one-time permanent transfer
of this EULA, Software and Certificate of Authenticity (if applicable) to another
end user, provided that Licensee does not retain any copies of the Software. This
transfer must include all of the Software (including all component parts, the
media and printed materials, any upgrades, this EULA, and, if applicable, the
Certificate of Authenticity). The transfer may not be an indirect transfer, such as a
consignment. Prior to the transfer, the end user receiving the Software must agree
to all the EULA terms and disclosed to the Licensor.
s. TERMINATION. Without prejudice to any other rights, Licensor may terminate
this EULA if Licensee fails to comply with the terms and conditions of this
EULA. In such event, Licensee must destroy all copies of the Software and all of
its component parts.
t. LIMITED WARRANTY FOR SOFTWARE ACQUIRED. Licensor warrants that the
Software will perform substantially in accordance with the accompanying materials
(“Documentation”) for the period of ninety (90) days from the date of receipt. If an implied
warranty or condition is created by Licensee’s state/jurisdiction and federal or
state/provincial law prohibits disclaimer of it, Licensee also has an implied warranty or
condition, BUT ONLY AS TO DEFECTS DISCOVERED DURING THE PERIOD OF THIS
LIMITED WARRANTY. AS TO ANY DEFECTS DISCOVERED AFTER THE
WARRANTEE PERIOD, THERE IS NO WARRANTY OR CONDITION OF ANY KIND.
Some states/jurisdictions do not allow limitations on how long an implied warranty or
condition lasts, so the above limitation may not apply to Licensee.
Any supplements or updates to the Software, including without limitation, any (if
any) service packs or hot fixes provided to Licensee after the expiration of the
Limited Warranty period are not covered by any warranty or condition, express,
implied or statutory.
LIMITATION ON REMEDIES; NO CONSEQUENTIAL OR OTHER
DAMAGES. Licensee’s exclusive remedy for any breach of this Limited
Warranty is as set forth below:
Except for any refund elected by Licensor, LICENSEE IS NOT ENTITLED
TO ANY DAMAGES, INCLUDING BUT NOT LIMITED TO
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©Nasiff 2013
CONSEQUENTIAL DAMAGES, if the Software does not meet Licensor's
Limited Warranty, and, to the maximum extent allowed by applicable law, even
if any remedy fails of its essential purpose. The terms of Section V ("Exclusion
of Incidental, Consequential and Certain Other Damages") are also incorporated
into this Limited Warranty. Some states/jurisdictions do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to Licensee. This Limited Warranty gives Licensee
specific legal rights. Licensee may have other rights which vary from
state/jurisdiction to state/jurisdiction.
LICENSEE’S EXCLUSIVE REMEDY. Licensor’s and its suppliers' entire
liability and Licensee’s exclusive remedy for any breach of this Limited
Warranty or for any other breach of this EULA or for any other liability relating
to the Software shall be, at Licensee’s option from time to time exercised
subject to applicable law, repair or replacement of the Software, that does not
meet this Limited Warranty and that is returned to Licensor with the additional
items such as the key. Licensee will receive the remedy elected by Licensor
without charge, except that Licensee is responsible for any expenses Licensee
may incur (e.g. cost of shipping the Software and key to Licensor). This Limited
Warranty is void if failure of the Software has resulted from accident, abuse,
misapplication, abnormal use or a virus. Any replacement Software will be
warranted for the remainder of the original warranty period or thirty (30) days,
whichever is longer, and Licensor will use commercially reasonable efforts to
provide Licensee a remedy within a commercially reasonable time of Licensee
compliance with Licensor’s warranty remedy procedures. Outside the United
States or Canada, neither these remedies nor any product support services
offered by Licensor are available without proof of purchase from an authorized
international source. To exercise Licensee’s remedy use Licensor’s contact
information given in this agreement or the Licensor subsidiary serving licensee’s
country.
u. DISCLAIMER OF WARRANTIES. The Limited Warranty that appears above
is the only express warranty made to Licensee and is provided in lieu of any
other express warranties or similar obligations (if any) created by any
advertising, documentation, packaging, or other communications. Except for the
Limited Warranty and to the maximum extent permitted by applicable law,
Licensor and its suppliers provide the Software and support services (if any) AS
IS AND WITH ALL FAULTS, and hereby disclaim all other warranties and
conditions, whether express, implied or statutory, including, but not limited to,
any (if any) implied warranties, duties or conditions of merchantability, of
fitness for a particular purpose, of reliability or availability, of accuracy or
completeness of responses, of results, of workmanlike effort, of lack of viruses,
and of lack of negligence, all with regard to the Software, and the provision of or
failure to provide support or other services, information, software, and related
content through the Software or otherwise arising out of the use of the Software.
ALSO, THERE IS NO WARRANTY OR CONDITION OF TITLE, QUIET
ENJOYMENT, QUIET POSSESSION, CORRESPONDENCE TO
DESCRIPTION OR NON-INFRINGEMENT WITH REGARD TO THE
SOFTWARE.
v. EXCLUSION OF INCIDENTAL, CONSEQUENTIAL AND CERTAIN
OTHER DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW,
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IN NO EVENT SHALL LICENSOR OR ITS SUPPLIERS BE LIABLE FOR
ANY SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT, OR
CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT
LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR
OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR
PERSONAL INJURY, FOR LOSS OF PRIVACY, FOR FAILURE TO MEET
ANY DUTY INCLUDING OF GOOD FAITH OR OF REASONABLE CARE,
FOR NEGLIGENCE, AND FOR ANY OTHER PECUNIARY OR OTHER
LOSS WHATSOEVER) ARISING OUT OF OR IN ANY WAY RELATED TO
THE USE OF OR INABILITY TO USE THE SOFTWARE, THE PROVISION
OF OR FAILURE TO PROVIDE SUPPORT OR OTHER SERVICES,
INFORMATON, SOFTWARE, AND RELATED CONTENT THROUGH THE
SOFTWARE OR OTHERWISE ARISING OUT OF THE USE OF THE
SOFTWARE, OR OTHERWISE UNDER OR IN CONNECTION WITH ANY
PROVISION OF THIS EULA, EVEN IN THE EVENT OF THE FAULT,
TORT (INCLUDING NEGLIGENCE), MISREPRESENTATION, STRICT
LIABILITY, BREACH OF CONTRACT OR BREACH OF WARRANTY OF
LICENSOR OR ANY SUPPLIER, AND EVEN IF LICENSOR OR ANY
SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
w. LIMITATION OF LIABILITY AND REMEDIES. Notwithstanding any
damages that Licensee might incur for any reason whatsoever (including,
without limitation, all damages referenced herein and all direct or general
damages in contract or anything else), the entire liability of Licensor and any of
its suppliers under any provision of this EULA and Licensee’s exclusive remedy
hereunder (except for any remedy of repair or replacement elected by Licensor
with respect to any breach of the Limited Warranty) shall be limited to US$5.00.
The foregoing limitations, exclusions and disclaimers (including Sections t, u,
and v) shall apply to the maximum extent permitted by applicable law, even if
any remedy fails its essential purpose.
x. U.S. GOVERNMENT LICENSE RIGHTS. All Software provided to the U.S.
Government pursuant to solicitations issued on or after December 1, 1995 is
provided with the commercial license rights and restrictions described elsewhere
herein. All Software provided to the U.S. Government pursuant to solicitations
issued prior to December 1, 1995 is provided with "Restricted Rights" as
provided for in FAR, 48 CFR 52.227-14 (JUNE 1987) or DFAR, 48 CFR
252.227-7013 (OCT 1988), as applicable.
y. APPLICABLE LAW. This EULA is governed by the laws of the State of
New York. In respect of any dispute which may arise hereunder, Licensee
consents to the jurisdiction of the federal courts sitting in New York.
z. ENTIRE AGREEMENT; SEVERABILITY. This EULA (including any
addendum or amendment to this EULA which is included with the Software) is
the entire agreement between Licensee and Licensor relating to the Software
and the support services (if any) and they supersede all prior or
contemporaneous oral or written communications, proposals and
representations with respect to the Software or any other subject matter covered
by this EULA. To the extent the terms of any Licensor policies or programs for
support services conflict with the terms of this EULA, the terms of this EULA
shall control. If any provision of this EULA is held to be void, invalid,
unenforceable or illegal, the other provisions shall continue in full force and
effect.
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Specifications
MINIMUM PC SYSTEM REQUIREMENTS
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IBM compatible Pentium or higher.
512MB ram for program for Windows 2000/ XP/ Vista and Mac
with boot camp. CD-ROM
USB Ports
5 MB hard drive space for programs and additional for patient
data. For standard 12-lead tests only 60kb are needed. For
Holter, 33MB are needed per 24 hr patient test.
2000/ XP/ Vista Mac with boot camp
Display: Any Windows compatible display.
Printers: Any Windows compatible printer.
Mouse: Any Windows compatible mouse.
Keyboard: Any Windows compatible keyboard.
MEDICAL SYSTEM (ECG, HOLTER, NIBP) FEATURES
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Leads:
12-lead systems: 12 (+ XYZ optional) on PCC16. Standard
12 with BOX12.
Holter systems: 3 to 12 leads.
Display:
LCD, Color, Monochrome.
Monitor quality defib protection.
ECG storage to any device that appears to the pc as a drive.
e.g. hard drives, floppies, optical, etc.
Data stored:
ECG waveforms, time and date, and patient information (i.e.
demographics).
ECG transmission by direct connect, modem, fax and internet.
Measurement's tolerances:
time:
+/- 4msec
amplitude: +/- 1.22uV at 10mm/mV gain.
Holter analysis:
standard arrhythmia classification of all beats detected.
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NIBP's tolerances:
time:
+/- 4msec
pressures: +/- 2mmHg
pulse rate: +/- 1bpm
NIBP limits: 45 - 300 mmHg (system cut-off at 300mmHg)
NIBP cuff, tubes, and connectors:
Cuff length: For bandage cuffs:
The full cuff length extends beyond the end of the inflatable
bladder by at least the equivalent of the length of the bladder,
The length of the cuff is long enough that when inflated to
300mmHg, it does not slip or become loose.
For hook and contact closure cuffs:
The cuff is long enough to completely encircle the largest
circumference limb (44cm), and maintains its full width
throughout this length.
Pressure capacity: The cuff completely retains the
bladder when the bladder is inflated to a minimum
Pressure of 330mmHg. The tubes and connectors
remain intact at 330mmHg.
Cuff closures/construction for non-disposable cuffs: The
cuff integrity is maintained after 1000 open-close cycles, and
after 10,000 cycles to 300mmHg.
The cuff bladder length encircles much of the circumference of
the limb throughout its length and maintains it’s much of its
width throughout its length.
The bladder length is at least 0.80 times the
circumference of the limb at the midpoint of the cuff
application.
The cuff bladder width is at least 0.37 (preferably 0.40)
times the circumference of the limb at the midpoint of
the cuff application.
System leakage (cuff bladder, tubing and connectors,
etc) is less than 1 mmHg per second.
Cables: all electrical cables have individually insulated wires
and a jacket (usually PVC). All cables can withstand a stretch
force of up to 5 lbs.
Connectors: all electrical connectors have at least 0,025"
spacing between conductors, have a maximum conductor
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contact resistance of 10ohms, and maintain this maximum
resistance after 100 connect-disconnect cycles.
NIBP features:
Report: Systolic pressure, Diastolic pressure, heart rate, and
in full disclosure pulse and pressure waveforms.
Indications:
Ages:
Infant - Adult
Arm Circum:
8-44cm
Contraindications: Open wounds to limb
distal to cuff application.
MEDICAL ELECTRICAL PERFORMANCE & SAFETY
 Frequency response: .05 - 120 Hz. upper 3db at 120 Hz. (AAMI
& AHA Stds).
 Lead leakage: < 10 uA. (AAMI Standards).
 Chassis leakage: < 100 uA. (AAMI Standards).
 Input impedance: > 100 M. (AAMI Standards).
 Gain sensitivity: 5, 10, 10/5, and 20 mm/mV. (AAMI).
 CMRR: 120 db. (AAMI).
 12-lead ECG Sampling rate: 250 - 1000 Hz.
 A/D resolution: 13 bits.
 A/D rate: 10 kHz.
 Time base: 25 & 50 mm/sec. (AAMI).
GENERAL SYSTEM
 Power consumption:
< 300 mA from the pc bus.
CC-Holter recorder:
1 AA battery for 24/48 hours of continuous use.
 Dimensions:
PCC Rev B:
5.5" x 4.5" x 0.6"
PCC Rev L:
6.5" x 4.5" x 0.6"
Box12 Rev M:
4.5" x 2.5" x 0.8"
CCHolter Rev A:
6.25" x 2.75" x 0.75"
Flash Holter recorder: 4.4" x 2.6" x .95"
ISOT Rev B:
6" x 5" x 4.25"
CCNIBP-I:
5.75" x 3.6" x 1.75"
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Weights:
PCC Rev B:
118g (4.2oz)
PCC Rev L:
118g (4.2oz)
Box12 Rev M:
268g (9.5oz)
ISOT Rev B:
1806g (4lbs)
CCHolter Rev A:
268g (9.5oz) + 1 AA battery
Flash Holter Recorder: 5oz with batteries
CCNIBP-I:
350g (12.5oz)
Environmental:
Max temperature range: 10°C (50°F) to 40°C (104°F)
Recommended range: 15°C (59°F) to 35°C (95°F)
Storage range: -40°C (-40°F) to 60°C (140°F)
Humidity: 10-70% RH non-condensing.
Vibration: < 0.3G over a 10 min period (Holter Recorder and
NIBP modules).
Altitude: -500 to +5000 feet w.r.t. sea level.
Note: that the instrument's specifications may degrade if
operated outside of these environmental specifications
CASSETTE PLAYBACK SPECIFICATIONS
 Signal channels: 2 or 3, software selection
 Clock track: Recorded on channel 3
 Clock track frequency:32Hz
 Scanning speed:480 mm/sec
 Rewind speed:2000 mm/sec
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Sample rate:128 samples/sec nom. (referred to 1mm/sec
Record speed)
 Sample signal:Clock track or CD350 tachometer
 Signal range:2.5 mVPP
 Analog digital conversion:8 bits per channel
 Signal resolution:19.6 uV per bit
 PC board pre-amp gain:X.5, X1 and X2
 PC board amplifier gain:256 levels from X0 to X1.99
 PC board address range:340H - 35FH
 PC board data memory size:1MByte
 Data collection method: Software - no DMA or interrupt levels
needed
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Bezel: 3 ½” molded plastic-Apple platinum color.
+12V current:3 amps
-12V current:200ma
+5V current:1 amp
Operating Temperature:+5C to +45C
Trans/Storage Temperature: -40C to +70C
SpO2 SPECIFICATIONS
 Oxygen saturation range: 0-100%
 Accuracy: +/- 2% for 70-100%. +/- 3% for 50-69%.
 Pulse rate: 30-250.
 Probes: finger, ear, non-disposable
TEMPERATURE SPECIFICATIONS
 Range: 80 F to 115 F (26 C to 45 C)
 Accuracy: +/- 0.2 C
 Self-test between each monitor reading: about 2 sec.
 Probes: oral and rectal
WEIGHT SPECIFICATIONS
 Range: 400 lbs (180kg)
 Accuracy: +/- 0.5 lb (0.2kg)
 Platform size: 12” x 12.25” x 2.25” (30.5x31.1x5.7cm)
HOLTER FLASH RECORDER SPECIFICATIONS
 Functional
Channels
: 3
Resolution
: 8-bit (13-bit in the Cardio-Card system)
Recording
: Full disclosure
Minimum Recording Time : 24 hours / 48 hours
Storage Medium
: Removable FLASH memory (Standard
PCMCIA-ATA card)
Download Interface
: PCMCIA card interface
Pace Detection
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Physical
Dimensions
Weight
Enclosure
Operating Position
Operating Temperature
Non-operating Temperature
Operating Humidity
:
:
:
:
:
:
:
Electrical
Battery
Connector
Test Jacks
: One AA Alkaline (disposable)
: 5 or 7 Lead Wires
: 3 channels
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4.4" x 2.6" x .95"
5 ounces with batteries
Molded plastic
Any orientation
0 C to 45 C
-40 C to 60 C
10% to 90% (non-condensing)
©Nasiff 2013
Special Features
Special File Export Files
When File Export is selected the following files are created from the retrieved
Resting ECG run (note that the “ascii” root filename is user defined during
export):
ascii.txt - 500hz file exported from File Export selection. Outputs data (4 chars
plus sign per sample.) for each lead tab delimited in order:
I\tII\tIII\taVR\taVL\taVF\tV1\tV2\tV3\tV4\tV5\tV6\n
ascii.hed - ascii tab delimited file of patient demographics. Order of fields is:
name //Patient Name
ssn // Social Security Number.
street //Street address
csz //City State Zip
phone //Phone Number
dob //Date of Birth
ashw //Age, Sex, Height, Weight
doc //Doctor
orb //Office Room Bed
empl //Employer
insur //Insurance Codes
med //Medications
notes //Notes
notesp //Notes Protocol
notesph //Notes Phase
bp //Blood Pressure
autodiag //Auto Diagnostics
voicedict //Voice Dictation
ascii.rr – File Export list of R-R times in msec. (limits allowed are entered by
user).
ascii.rrv – File Export of R-R average times for user defined intervals (11000sec).
ascii.rrs – File Export of R-R limit status. Gives # beats, # outside limits, etc.
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ascii.hrv – File Export of HR average bpms for user defined intervals
(1- 1000sec).
ascii.evt - File Export list of times of events being hit. (during real-time,
pressing F7 causes a log of this time to be saved).
Times in ascii.evt are in 2msec sample number (i.e. 500hz sample
number).
ascii.ibp - 500hz file exported from File Export selection. outputs data for
ibp/cnibp
tab delimited. goes through entire file until done. Puts out 4 chars
plus sign per sample. from tempio.t.
ascii.rsp - 500hz file exported from File Export selection. outputs data for
respiration tab delimited. Goes through entire file until done. Puts
out 4 chars plus sign per sample. from tempio.e.
ascii.sp - ascii tab delimited file of SpO2 values for every 10 sec from
tempio.s.
Real time pointer file - ptrf
During the start up of the program a file called ptrf is produced in the running
directory (usually c:\cardwin). It has the following 32-bit pointers to the data in
the device driver that assist programs that may want access to the real-time
sampled data:
int * data //int ptr to where vxd int (the driver) is loading ecg data
//tables.
uint * table[0] //lead I data. 4msec apart. 3180 unsigned ints. data is
//13-bit to represent +/- 5mV FS rti.
uint * table[1] //lead II data.
uint * nbpil //uint ptr to where vxd is loading bp pulse data.
uint * nbpbuf //bp pulses. 4msec apart. loads locations 25-250. Data
//is 13-bit as in ECG lead data in table[].
uint * SpO2pp //ptr to where vxd is loading SpO2 pulse data.
uint * SpO2pleth //sio data. 4msec apart. loads locations 0-99. Data is
//8 bit and relative in intensity.
For example, the pointer data is the first 4 bytes of the ptrf file. The table[0]
pointer is the next 4 bytes. The table[1] pointer is the next 4 bytes. And so on.
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Note that the first pointer called data gives the position in table[0] and table[1]
where the driver is loading the ECG data. Note that the SpO2pleth buffer is
loaded with a different pointer (SpO2pp) and the SpO2pleth buffer is only 100
points long and only 8 bits (1 byte per point). While the table[] ECG data is
3180 points long and 13 bits (2 bytes per point).
Calling the Cardio-Card from external programs
File I/O:
A user program can load a file called ccio to have the Cardio-Card do just
acquisition, retrieve, use tempios, deleting, etc.
structure:
when calling cardwin.exe (all ascii):
"company code"ab"patient last, first mi name"cccccccccmmddyyyyr
where company code (get from factory).
a is either a,r,t, or d where a is acquisition, r is retrieve,
t is tempio retrieve, and d is delete selected file.
b is the database drive letter.
ccccccccc is the 9 digit patient number (ssn).
mm is month.
dd is day.
yyyy is year.
r is run number (starts with 0 for each patient each day).
on exit from cardwin.exe, ccio contains:
char opcode //0=no store. 1=data saved.
char ecgf
//1=ecg taken
short heartr //heart rate bpm.
short sysp
//systolic bp mmHg.
short meanp
//mean bp
short diasp
//diastolic bp
short spo2
//SpO2 percent.
short pulser //pulse rate ppm.
short temp
//temperature * 10 degrees F. (e.g. for 98.6,
this would be 986).
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Message API:
When both the Cardio-Card and another program are running at the same time, the
other program can command the Cardio-Card to perform many of its functions. A
very fast, easy to use, full featured API has been defined that performs this task.
Note that the Cardio-Card program can be run in any standard Windows mode (e.g.
normal, hidden, minimized, etc).
Contact Nasiff Associates at 315-676-2346 for a copy of this API document.
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Product UpDate Policy
One of the major advantages offered by the CARDIO System is its ability to
incorporate Product Updates, Enhancements, new Features and Modifications via
Software. The CARDIO System is Technology Expansive, no longer is your
diagnostic Equipment obsolete the day it is purchased.
It is the Policy of Nasiff Associates to extend Software to the Purchaser on a No
change basis for the TWO year period of the Warranty.
This Software will include:
 Product Updates
 Product enhancements
 Product modifications.
All subsequent Software Enhancement and Major Feature additions to the Product
will be extended to the USER on a favorable term basis.
It is important for the USER to Register his CARDIO System not only to
activate his / her Warranty with Nasiff associates. BUT to also be eligible for
the above mentioned Software UpDate
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