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Malta Information Technology and Training
Services Ltd
Mobile Government
m-Government Services System User Manual
February 2003
Deputy CEO and Chief Information Office
Malta Information Technology and Training Services Ltd. Gattard House National Road, Blata l- Bajda HMR02 Malta Telephone: (356)
234710 Facsimile: (356) 234701
m-Government Services System User Manual
Document Control Information
01.
Document Reference
m-Government Services System User Manual ver 3.doc
02.
Document Type
Word 2000 Document
03.
Security Classification
Un-classified
04.
Synopsis
This report is a users manual for the m-Government Services System. Its scope is to
guide the users through the system and offer a first line of support for the system.
05.
06.
Document control
Author/s
Change controller
Christian Gatt, PMO
Mario Spiteri, PMO
Authorisation
Issuing authority
PMO Systems Manager
Approval authority
Damian Xuereb
Technical Programme Manager, MJLG
Signature Date:
Signature Date:
Mario Spiteri
07.
Distribution controller
Modification history
Version
Date
Comments
Ver 2
Ver 3
03/03/03
04/03/03
Draft Deliverable
Final
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08.
Acknowledgements
The author of this document would like to extend his appreciation to the following
people who have participated extensively in a number of meetings organised to gather
the information required to produce this document.
Veronica Burd, Development Support
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Table of Contents
1.0 Introduction ..............................................................................................................................................5
1.1 Assumptions ....................................................................................................................................5
2.0 User Guide...............................................................................................................................................6
2.1 Logging onto the m-Gov System .....................................................................................................6
2.2 Main Screen.....................................................................................................................................7
2.2.1 Main Screen - Administrator and Message Sending Roles .....................................................7
2.2.2 Main Screen - Administrator Role............................................................................................9
2.2.3 Main Screen - Message Sending Role ..................................................................................10
2.3 Register/Edit Users Screen............................................................................................................12
2.3.1 Registering a mobile number.................................................................................................12
2.3.2 Editing a mobile registration ..................................................................................................12
2.4 Un-Register Users Screen .............................................................................................................13
2.4.1 Un-Registering a mobile number...........................................................................................13
2.5 Maintain Subjects Screen ..............................................................................................................15
2.5.1 Creating a subject..................................................................................................................15
2.5.2 Editing a subject ....................................................................................................................15
2.5.3 De-activating a subject ..........................................................................................................15
2.6 Link Registered Users to Subject Screen ......................................................................................16
2.6.1 Create Registered Users to Subject Links.............................................................................16
2.7 Remove Linked Registered Users and Subjects Screen...............................................................17
2.7.1 Remove a mobile number / subject Link ...............................................................................17
2.8 Send SMS Messages Screen ........................................................................................................18
2.8.1 Creating and submitting an SMS message ...........................................................................19
2.9 Messages Status Screen ...............................................................................................................20
2.9.1 Statuses of a particular message ..........................................................................................20
2.10 Change Password Screen ...........................................................................................................23
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1.0 Introduction
The aim of this document is to help all users making use of the web based mGovernment Services System (m-Gov System). This guide will explain each
web site screen present in the system and its related functionality, as well as
map the business flows (i.e. registration, de-registration of a mobile number
and/or subject) to the use of the web pages.
The registering or de-registering of a mobile user to a particular service has
three distinct starting points:
1. The web master of a service receives an email ([email protected])
from the m-Government web site relating to the Request for Service
telling him/her that a particular person wants to register or un-register for
the service.
2. A member of the general public physically approaches the department
providing the service he/she wants to register or de-register for.
3. A business form is received by the service indicating that a particular user
wants to register or de-register for the service.
In all these cases the requirement to register or de-register a user is the
mobile number of the individual.
1.1 Assumptions
Upon registering an m-Gov service and the users authorised to use the
service the following information is to be available.
1. A generic email address for the m-Gov service.
2. User names and passwords of the individuals (authorised m-Gov users)
making use of the service (at least one authorised user must have
administrator and message sending roles i.e. one could apart from
sending messages, register and de-register mobile numbers and
subjects).
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2.0 User Guide
2.1 Logging onto the m-Gov System
Figure 1: m-Gov Logon screen
The m-Gov System is accessible from the following URL http://mgov.intra.gov.mt
using a web browser.
On accessing the above URL the m-Gov Login screen is displayed. The user is to
enter his user id and password on this screen in order to access the m-Gov System.
One must take care that each session has an expiry of 20 minutes i.e. after 20 minutes
the user is prompted to insert his/her user id and password again.
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2.2 Main Screen
On inserting a valid user ID and password the user is prompted with an
appropriate “Main Screen” depending on the role of the user:
•
If the user has administrator and message sending rights than he/she
is prompted with a screen as seen in figure 2. The user will have rights
to register and de-register mobile numbers to a service, create or
delete subjects for a service, register and de-register mobile numbers
to subjects and send SMS messages.
•
If the user has administrator rights only he/she will be prompted with a
screen as seen in figure 3. The user will have rights to register and deregister mobile numbers to a service, create or delete subjects for a
service and register and de-register mobile numbers to subjects.
•
If the user has message sending rights only he/she is prompted with a
screen as seen in figure 4. The user will only have rights to send SMS
messages.
2.2.1 Main Screen - Administrator and Message Sending Roles
Figure 2: Entry Screen for an administrator and message sender user (all options are
enabled)
As an administrator and message sender the user has the following options to choose from:
•
Register Users:
Register mobile numbers to a service
•
Un-register Users:
Un-register mobile numbers from a service
•
Maintain Subjects:
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Create subjects or deactivate subjects of a service
•
Register Users to Subjects:
Link mobile users to a subject/s
•
Un-register Users to Subjects:
Un-link mobile users to a subject/s
•
Send Message:
Send SMS messages to registered users of a service/subject
•
Message Status:
Display the status of a particular message
•
Change Password:
Change password of the user currently logged onto the system
•
Logoff:
Logoff the m-Gov System
•
Help:
Displays a help screen on the current page (refer to figure 5)
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2.2.2 Main Screen - Administrator Role
Figure 3: Entry Screen for an administrator only user (send message option is disabled)
As an administrator the user has the following options to choose from:
•
Register Users:
Register mobile numbers to a service
•
Un-register Users:
Un-register mobile numbers from a service
•
Maintain Subjects:
Create subjects or deactivate subjects of a service
•
Register Users to Subjects:
Link mobile users to a subject/s
•
Un-register Users to Subjects:
Un-link mobile users to a subject/s
•
Message Status:
Display the status of a particular message
•
Change Password:
Change password of the user currently logged onto the system
•
Logoff:
Logoff the m-Gov System
•
Help:
Displays a help screen on the current page (refer to figure 5)
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2.2.3 Main Screen - Message Sending Role
Figure 4: Entry Screen for a message sender user (the user can only send SMS messages)
As a message sender the user has the following options to choose from:
•
Send Message:
Send SMS messages to registered users of a service/subject
•
Message Status:
Display the status of a particular message
•
Change Password:
Change password of the user currently logged onto the system
•
Logoff:
Logoff the m-Gov System
•
Help:
Displays a help screen on the current page (refer to figure 5)
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Figure 5: An example of a help screen relating to “Maintain Subjects” option
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2.3 Register/Edit Users Screen
This screen is accessed from the “Register Users” option available from the main
screen. One must note that this option is only accessible by administrators.
Figure 6: Registering mobile numbers to a service
As described in the introduction the only prerequisite for a client to receive SMS
messages from an m-Government service is having his/her mobile number linked to
that service. From this screen one can register mobile numbers, deactivate mobile
numbers and edit existing mobile registrations.
2.3.1 Registering a mobile number
To register a new mobile number one is to insert the mobile number in
international format (i.e. with prefix 00356) in the “mobile number” text field
and click on the “Save” button. If the number is a valid mobile number then it is
inserted into the table of registered users and an “A” (indicating that it is active)
is seen near the number.
2.3.2 Editing a mobile registration
To edit a mobile number or registration, that is either to modify the mobile
number or set the state from active “A” to deactivated “D” or vice versa, one is
to highlight the number from the list of existing registered users and click on the
“Edit User” button. After clicking the “Edit User” button the mobile number is
displayed in the mobile number text field and the appropriate status of the
number will also be displayed. Any changes required are to be modified (i.e.
either the state or the mobile number) and afterwards the “Save” button is to be
clicked. The modifications done are then displayed in the list of existing
registered users.
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2.4 Un-Register Users Screen
This screen is accessed from the “UnRegister Users” option available from the main
screen. One must note that this option is only accessible by administrators.
Using this screen an administrator can un-register one or more mobile numbers from a
service.
Figure 7: Un-registering mobile numbers to a service
The only prerequisite for a client to terminate receiving SMS messages from an mGovernment service is having his/her mobile number unlinked to that service.
2.4.1 Un-Registering a mobile number
The Un-registering process is a two-step process. First, the number/s to be unregistered are to be inserted into the “Revoke Subscription” list and after that
removed.
To insert the mobile numbers into the “Revoke Subscription” list one is to
highlight the number from the “Registered Users” list and click on the “Delete”
button. Once the number/s to be un-subscribed are within the “Revoke
Subscription” list, clicking on the “Save” button will unsubscribe the mobile
number/s from the service. This option does not delete the number but sets its
state to “D” (De-activated).
If a mobile number is mistakenly selected and displayed in the “Revoked
Subscription” list then it could be highlighted and removed using the “Remove”
button.
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2.5 Maintain Subjects Screen
This screen is accessed from the “Maintain Subjects” option available from the main
screen. One must note that this option is only accessible by administrators.
Using this screen an administrator can create, maintain, and deactivate subjects.
Figure 8: Creating subjects for a service
2.5.1 Creating a subject
To create a new subject one is to insert the subject name into the “Subject
Name” text field and a description of the subject in the “Subject Description”
text field and click on the “Save” button. If the description is a valid one then it
is inserted into the list of existing subjects and an “A” (indicating that it is
active) is seen near the subject.
2.5.2 Editing a subject
To edit a subject, that is either to modify the name, description or set the state
from active “A” to deactivated “D” or vice versa, one is to highlight the subject
from the list of existing subjects and click on the “Edit Subject” button. After
clicking the “Edit Subject” button the subject and appropriate description are
displayed in the “Subject Name” and “Subject Description” text field whilst the
appropriate status of the subject will also be displayed. Any changes required are
to be performed and afterwards the “Save” button is to be clicked. The
modifications done are then displayed in the list of existing registered users.
2.5.3 De-activating a subject
De-activating a subject is similar to editing a subject, the only difference is that
the status is set to de-activated and the “Save Button” is then clicked. A popup
message will be displayed to confirm the de-activation process.
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2.6 Link Registered Users to Subject Screen
This screen is accessed from the “Register Users/Subjects” option available from the
main screen. One must note that this option is only accessible by administrators.
Using this screen an administrator can link registered mobile numbers to activated
subjects. In figure 9 below one may observe that the “Registered Users” list contains
all the mobile numbers registered for the service whilst the “Subjects” list contains all
the active subjects for the appropriate service.
Figure 9: Linking registered mobile users to active subjects
2.6.1 Create Registered Users to Subject Links
To create a link between a registered user and an active subject one is to initially
select the mobile number and subject required from the “Registered Users” list
and “Subjects” lists respectively and then click on the “Link” button. The
selected link will then be displayed in the “Registered Users – Subjects” list. If
the link is correct then the “Save” button is to be clicked to create the link.
If an unwanted link is created and displayed in the “Registered Users –
Subjects” list then it could be highlighted and removed using the “Remove
Link” button.
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2.7 Remove Linked Registered Users and Subjects Screen
This screen is accessed from the “UnRegister Users/Subjects” option available from
the main screen. One must note that this option is only accessible by administrators.
Using this screen an administrator can delete existing mobile number to subject links.
In figure 10 below one may observe that the “Existing Links” list contains all the
mobile numbers to subjects links registered for the service.
Figure 10: Removing subject to mobile user links
2.7.1 Remove a mobile number / subject Link
The delete process is a two-step process. First, the link to be deleted is to be
inserted into the “To Be Deleted” list and after that removed. To insert the link
into the “To Be Deleted” list one is to highlight the link from the “Existing
Links” list and click on the “Delete Link” button. Once the links to be deleted
are within the “To Be Deleted” list, clicking on the “Save” button will delete the
mobile numbers / subjects links.
If a link is mistakenly selected and displayed in the “To Be Deleted” list then it
could be highlighted and removed using the “Remove” button.
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2.8 Send SMS Messages Screen
This screen is accessed from the “Send Message” option available from the main
screen. This option is accessible by administrators with message sending roles or a
user with message sending roles.
Using this screen a user can compile an SMS message and submit it. In figure 11 and
12 below one may observe that the user has to select a service, insert a mobile
number, select a related subject depending on the mobile number entered and insert a
message of not longer than 160 characters.
Figure 11: sending a message with no subject related
Figure 12: Sending a message with a related subject
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2.8.1 Creating and submitting an SMS message
The following steps have to be followed in sequence to compile and send a
message:
1. A service has to be selected from the drop down list “Service”.
2. The mobile number of the mobile recipient has to be entered in the
“mobile no” text field. The mobile number entered does not have to be
in international format i.e. the prefix 00356 does not have to be inserted
since this is done automatically. Therefore one can enter 79123456
instead of 0035679123456.
3. Depending on the mobile number entered in step 2 the “Subject” drop
down list is populated with the appropriate subjects the mobile number
is linked to (refer to section 2.6). The user is to select one of the entries
in the “Subject” drop down list. If a subject is not desirable the user can
select the No Subject entry.
4. The message is finally entered in the “Message” test area provided (the
message should be no longer than 160 characters) and the “Send
Message” button clicked to submit the SMS message.
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2.9 Messages Status Screen
This screen is accessed from the “Message Status” option available from the main
screen. This option is accessible by both administrators and users with message
sending roles.
Using this screen a user can view the status of each message sent. The possible states
of a message are:
•
•
•
•
if it was processed by the m-Gov gateway
if it arrived arrived at the appropriate mobile operator
if it was delivered to the mobile recipient
if the m-Gov gateway responded back to the service
The requirement for this screen is the Unique Transaction ID of the message sent.
This is retrieved from the reply email sent by the m-Gov System to the service for
each manual SMS sent (refer to figure 15).
Figure 13: Message status screen
2.9.1 Statuses of a particular message
To view the status of a message the Unique Message ID (refer to figure 15) is to
be inserted into the “Message ID” field and the “Search” button clicked. A
screen (similar to figure 14) is then displayed that explains in detail the status of
the message (refer to figure 16 for explanations on each message status).
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Figure 14: Message status screen for a specific message
Figure 15: Email received by service once a message has been compiled. The highlighted
value is the required Unique Transaction ID.
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Figure 16: Message status help file describing the statuses of a message.
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2.10 Change Password Screen
This screen is accessed from the “Change Password” option available from the main
screen. This option is accessible by both administrators and users with message
sending roles.
Using this screen a user can change ones current password. This is achieved by
inserting ones current password in the “Current Password” text field and inserting
twice the new password in the “New Password” and “Verify Password” text fields.
Finally the “Change” button is clicked to save the change.
Figure 17: Change password screen
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