Download Optus My Tab

Troubleshooting and Warranty Information
Please check the manual thoroughly before contacting your
service provider.
Symptom
Solution
No incoming ring
or alarm tone
How do I extend
the incoming ring
time?
How do I change
the Ringtone?
A phone number
cannot be dialled
I cannot connect
to the internet
Hold the power key to check the tablet is not
in silent mode.
Check the ring tone and ring volume settings.
This is not a device setting. Please contact
your Service Provider to extend the ringing
time.
Go to Settings > Sound & display > Phone
ringtone
Check for network coverage
Check you have Voice enabled on your plan.
Check you have an active account or credit.
Check for network coverage. Check you have
a valid data SIM with available credit.
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