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5-4
Technical Support
TALLGRASS Technologies maintains a staff of specialists in
the Customer Service Department to help with any problems
that arise in the operation of your HardFile Subsystem.
The Technical Support Specialists can usually diagnose your
problem over the telephone and make recommendations on how
to obtain best HardFile performance.
This troubleshooting
service is also available outside of the U.S. via telex.
When calling for assistance on the telephone, if possible,
move the telephone near to your computer s~stem. This will
allow you to issue test commands to your system in order to
determine the source of the problem.
Below is a suggested list of items to have
expedite the troubleshooting process.
on
hand
to
1.
The model and serial numbers of your HardFile.
2.
The version number of the TALLGRASS Software you
are using.
This number can be found on the label
of the diskette that was sent with the unit.
The
version number on the screen may not correspond
with the release version number printed on the
diskette.
3.
The type and version number of the Operating System
and Application Software you are using.
4.
A list of options or other peripherals currently in
use with your system.
5-5
Application Software
Many types of software and software packages are available
on the market today.
Understandably, not all are compatible with each another.
If you experience problems using
the HardFile with different software packages, consult the
Sections on DMA operation and I/O addresses (7-1 & 7-2).
Some programs make use of the Interrupt System and/or DMA
which can create conflicts between the program and the
HardFile.
TALLGRASS' software modifies the BIOS portion of the O/S so
that it can recognize the HardFile.
Any application software that also modifies BIOS may create system conflicts.
If still in doubt, contact the software supplier your
Authorized TALLGRASS Dealer.
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