Download ACD Administration Procedures

ACD Administration Procedures
Create an ACD Station for an Agent or Supervisor
Use this procedure to create an ACD station and a directory number for an agent
or supervisor.
This procedure is only for new stations. To either change the functions of an existing
station or convert an existing line into an ACD station, see "Modify an ACD Station."
Step
1.
Action
Result
At the main Administrative Console
command prompt, type FONE.
The console displays:
SELECT COMMAND... => FONE
SELECT MODE: PRINT, DISPLAY,
UPDATE =>
For complete information on the
FONE command, See the PointSpan
Station Database Procedures manual
(2512-nnn).
2.
Type U.
The console displays:
UPDT MODE: C-Create, M-Modify,
D-Delete... =>
3.
Type C.
The console displays:
ENTER PORT NUMBER, LOCATION,
or ?... =>
4.
Type an appropriate port number or
location.
Provide a port number in the form
The console displays:
ENTER PHONE TYPE DEFAULT SET
ID or ?... =>
WWW.X.YY.ZZ, where WWW is the
cabinet number, X is the shelf
number, YY is the slot, and ZZ is the
port. For example, type 1.3.14.20
to specify the 20th port of a card in
the 14th slot of the third shelf in the
first cabinet.
Provide a location in the form L,aaa,
where aaa is the location name.
5.
Aastra - 2542-002
Press the <Return> key to specify "no
default set."
The console displays:
ENTER PORT TYPE:... =>
M
M
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