Download ACD Administration Procedures

ACD Administration Procedures
Chapter 11
Audible Queue Status
Automatic Call Distribution (ACD) provides an Audible Queue Status supervisor feature.
The Audible Queue Status feature, associated with the Calls in Queue feature, activates
an audible alert (a ring-ping) when the number of calls in queue exceed the Queue Lamp
Threshold (QLT). A supervisor hears the alert a second time when the number of calls
falls below the QLT.
Enable the Audible Queue Status Feature
The following table outlines the process to enable the Audible Queue Status feature.
Stage
Aastra - 2542-002
Description
1.
Enable the Calls in Queue feature.
2.
Set the Audible Queue Status Feature (AQS) parameter for appropriate pilots.
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