Download ACD Call Guide User Manual
Transcript
Chapter 3, Call Guide Parameters Name Parameters Type Description LEN Digit String Parameter Integer Return the length (number of digits) in the specified digit string parameter. SUBSTR Digit String Parameter; Integer Parameter 1; Integer Parameter 2 (optional) Digit String Returns all or part of the digits in the specified digit string parameter. DIGITSTR Integer Parameter Digit String Returns a digit string that represents the value in the specified integer parameter. HOUR Integer Parameter 1 Integer Returns the hour based on the total number of seconds in integer parameter 1. MINUTE Integer Parameter 1 Integer Returns the minute based on the total number of seconds in integer parameter 1. SECOND Integer Parameter 1 Integer Returns the second based on the total number of seconds in integer parameter 1. VALSTEP Integer Parameter Integer Validates that the specified integer parameter matches a step number in the current call guide. VALCGN Integer Parameter Integer Validates that the specified integer parameter matches the number of a call guide in the system database. DIRNTYPE Digit String Parameter; Integer Parameter (optional) Integer Returns the type of the directory number provided by the digit sting parameter. Also, returns the type of directory number based on the user group number in the optional integer parameter. Label Call Guide Parameters A call guide can include labels. A label references a specific step in a call guide. Step numbers change when you add, delete, or move call guide steps. Labels allow you to change a step's number without having to update references to it from other steps. For example, a Goto step can indicate "Label1" as it target step. The Goto step will still target the correct step even if the target step's number changes. 68 M M Aastra – 2545-004