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Table of Contents Dashboard.......................................................................................................................................6 Employee........................................................................................................................................8 Actions on Employees...............................................................................................................9 Edit........................................................................................................................................10 Employee customer mapping................................................................................................10 Employee List Mapping........................................................................................................10 Reset Password......................................................................................................................10 Disable/Enable Employees...................................................................................................10 Employee Territory mapping................................................................................................10 Notifications Settings...........................................................................................................10 Manage Employee Cha........................................................................................................10 Device details.......................................................................................................................11 Resend SMS.........................................................................................................................11 Delete web panel account.....................................................................................................11 Create Employee ...................................................................................................................... 11 Employee Groups ..................................................................................................................... 16 Permission Set .......................................................................................................................... 17 Organizational Chart ................................................................................................................ 18 Device Event Logs ................................................................................................................... 19 Import Employee Status ........................................................................................................... 19 Import Customer Mapping ....................................................................................................... 19 Import List Mapping ................................................................................................................ 20 Manage Invalid Locations ........................................................................................................ 20 Territory Management .............................................................................................................. 20 Create Territory ........................................................................................................................ 21 Send Messages ......................................................................................................................... 22 Chat Group ............................................................................................................................... 23 Change Account Admin ........................................................................................................... 24 Customers.......................................................................................................................................24 Create Customer ....................................................................................................................... 25 User defined fields ................................................................................................................... 26 Step 1: Enter custom tag. .......................................................................................................... 26 View Customers ....................................................................................................................... 27 Manage customer fields ........................................................................................................... 27 Manage system defined fields .................................................................................................. 28 Manage user defined fields ...................................................................................................... 28 View customer details .............................................................................................................. 29 Customer Types ........................................................................................................................ 29 Activities .................................................................................................................................. 30 Forms..............................................................................................................................................31 Form Templates ........................................................................................................................ 32 Create blank form Template ..................................................................................................... 33 Create from Existing template.................................................................................................. 34 Actions that can be performed on Form Template ................................................................... 35 Add Forms ................................................................................................................................ 38 View Form ................................................................................................................................ 39 Add Form ................................................................................................................................. 40 Import Forms ............................................................................................................................ 41 Lists .......................................................................................................................................... 41 Actions on list........................................................................................................................... 42 2