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Import list ................................................................................................................................. 43 Import List Status ..................................................................................................................... 43 Jobs.................................................................................................................................................44 Create Job ................................................................................................................................. 44 Import Jobs ............................................................................................................................... 45 Job Invitation ............................................................................................................................ 45 Import Job & Form ................................................................................................................... 46 Job Settings .............................................................................................................................. 47 Area Groups ............................................................................................................................. 50 Dispatch .................................................................................................................................... 51 Auto dispatch............................................................................................................................ 52 Works..............................................................................................................................................52 Creating a work Template ........................................................................................................ 53 Actions that can be performed on the work ............................................................................. 54 Add Work ................................................................................................................................. 57 Recurring Work ........................................................................................................................ 58 View Work ................................................................................................................................ 58 Import work .............................................................................................................................. 59 Rejected work ........................................................................................................................... 59 Route Plan......................................................................................................................................60 Activities of a Route plan ......................................................................................................... 60 Creation of Activities ............................................................................................................... 61 Creation of a Route plan ........................................................................................................... 61 Assigning Route plan ............................................................................................................... 62 Locate.............................................................................................................................................63 Knowledge base.............................................................................................................................64 Company........................................................................................................................................66 Mobile Configurations ............................................................................................................. 66 Logos ........................................................................................................................................ 68 App Configurations .................................................................................................................. 69 Modules .................................................................................................................................... 70 Mobile Reports ......................................................................................................................... 70 Settings ..................................................................................................................................... 70 Work Flows....................................................................................................................................71 Manage Roles ........................................................................................................................... 71 Workflows ................................................................................................................................ 72 Role based ................................................................................................................................ 73 Employee Group Based ............................................................................................................ 73 Hierarchy Based ....................................................................................................................... 73 Approval settings ...................................................................................................................... 73 Reports...........................................................................................................................................74 Favourite Reports ..................................................................................................................... 74 My Reports ............................................................................................................................... 75 View Form Activity Report..................................................................................................75 Job Reports ............................................................................................................................... 76 Customer Job Report.............................................................................................................76 Employee Job Report.............................................................................................................77 Job Report..............................................................................................................................78 Job Progress Report...............................................................................................................78 Job TAT Report......................................................................................................................79 Tag Report.............................................................................................................................80 Location Reports ...................................................................................................................... 80 3