Download 2011 VCE VET Information Technology Written examination

Victorian Certi¿cate of Education
2011
SUPERVISOR TO ATTACH PROCESSING LABEL HERE
STUDENT NUMBER
Letter
Figures
Words
VCE VET INFORMATION TECHNOLOGY
Written examination
Wednesday 16 November 2011
Reading time: 9.00 am to 9.15 am (15 minutes)
Writing time: 9.15 am to 10.45 am (1 hour 30 minutes)
QUESTION AND ANSWER BOOK
Structure of book
Section
Number of
questions
Number of questions
to be answered
A
B
20
24
20
24
Number of
marks
20
70
Total 90
‡ 6tXGHQtV aUH SHUPLttHG to EULQJ LQto tKH H[aPLQatLoQ UooP SHQV SHQFLlV KLJKlLJKtHUV HUaVHUV
VKaUSHQHUV aQG UXlHUV
‡ 6tXGHQtV aUH 12T SHUPLttHG to EULQJ LQto tKH H[aPLQatLoQ UooP ElaQN VKHHtV oI SaSHU aQGoU ZKLtH
oXt lLTXLGtaSH
‡ 1o FalFXlatoU LV alloZHG LQ tKLV H[aPLQatLoQ
Materials supplied
‡ 4XHVtLoQ aQG aQVZHU EooN oI 2 SaJHV
‡ AQVZHU VKHHt IoU PXltLSlHFKoLFH TXHVtLoQV
Instructions
‡ :ULtH \oXU student number LQ tKH VSaFH SUoYLGHG aEoYH oQ tKLV SaJH
‡ &KHFN tKat \oXU name aQG student number aV SULQtHG oQ \oXU aQVZHU VKHHt IoU PXltLSlHFKoLFH
TXHVtLoQV aUH FoUUHFt and VLJQ \oXU QaPH LQ tKH VSaFH SUoYLGHG to YHULI\ tKLV
‡ All ZULttHQ UHVSoQVHV PXVt EH LQ (QJlLVK
At the end of the examination
‡ 3laFH tKH aQVZHU VKHHt IoU PXltLSlHFKoLFH TXHVtLoQV LQVLGH tKH IUoQt FoYHU oI tKLV EooN
Students are NOT permitted to bring mobile phones and/or any other unauthorised electronic
devices into the examination room.
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20 9(T ,1)2 T(&+ (;A0
2
SECTION A – Multiple-choice questions
Instructions for Section A
AQVZHU all TXHVtLoQV LQ SHQFLl oQ tKH aQVZHU VKHHt SUoYLGHG IoU PXltLSlHFKoLFH TXHVtLoQV
&KooVH tKH UHVSoQVH tKat LV correct oU tKat best answers tKH TXHVtLoQ
A FoUUHFt aQVZHU VFoUHV aQ LQFoUUHFt aQVZHU VFoUHV 0
0aUNV ZLll not EH GHGXFtHG IoU LQFoUUHFt aQVZHUV
1o PaUNV ZLll EH JLYHQ LI PoUH tKaQ oQH aQVZHU LV FoPSlHtHG IoU aQ\ TXHVtLoQ
Question 1
AQ µLQtHUPHGLatH XVHU¶ oI aQ aSSlLFatLoQ LV oQH ZKo
A. LV aElH to FoPSlHtH UHSHtLtLYH taVNV
B. KaV KaG lLPLtHG H[SHULHQFH ZLtK VLPLlaU aSSlLFatLoQV
C. XVHV aGYaQFHG IXQFtLoQV LQ FoPSlH[ VLtXatLoQV
D. LV IaPLlLaU ZLtK PaMoU IXQFtLoQV LQ tKH aSSlLFatLoQ
Question 2
TKoPaV LV KaYLQJ GLI¿FXlt\ UHFoUGLQJ a PaFUo LQ a ZoUG SUoFHVVLQJ GoFXPHQt
TKLV LVVXH LV a
A. QHtZoUN SUoElHP
B. VoItZaUH SUoElHP
C. KaUGZaUH SUoElHP
D. YLUXV LQIHFtLoQ SUoElHP
Question 3
0HJaQ LV tKH 2FFXSatLoQal +HaltK aQG 6aIHt\ 2+6 oI¿FHU IoU KHU ZoUNSlaFH ZKHUH VKH LV UHVSoQVLElH IoU
aVVHVVLQJ tKH SotHQtLal IoU KaUP oU LQMXU\ 0HJaQ QHHGV to FoPSlHtH aQ aXGLt oI KHU ZoUNSlaFH
+HU VtaUtLQJ SoLQt LV to LGHQtLI\
A. tKH FoPSlHtH lLVt oI ZoUNHUV
B. tKH Ka]aUGV LQ tKH ZoUNSlaFH
C. tKH HPHUJHQF\ HYaFXatLoQ SUoFHGXUHV
D. tKH H[LtV lHaGLQJ to tKH oXtVLGH oI tKH ZoUNSlaFH
SECTION A ± FoQtLQXHG
20 9(T ,1)2 T(&+ (;A0
Question 4
/aXUHQ LV a XQLYHUVLt\ aFFoXQtLQJ VtXGHQt 6KH ZaQtV to EX\ a FoPSXtHU V\VtHP to XVH at KoPH to FoPSlHtH
FoXUVH aVVLJQPHQtV /aXUHQ ZKo KaV a lLPLtHG EXGJHt LV FoQVLGHULQJ IoXU FoPSXtHU V\VtHPV
:KLFK LV tKH PoVt aSSUoSULatH FoPSXtHU IoU /aXUHQ¶V QHHGV"
A.
B.
C.
D.
Type
laStoS
GHVNtoS
GHVNtoS
Processor
L7 72040 TXaG
L7 0
240 GXal 2 *+] L 0
RAM
2 *B
*B
2 *B
4 *B
Hard drive
00 *B
TB
20 *B
TB
Video card
*B
*B
2 0B
*B
DVD drive
'9'“5:
'9'“5:
'9'“5:
'9'“5:
LCD screen LQFK 9*A
2LQFK +'
22LQFK +'
24LQFK +'
Other
ZHEFaP
T9 FaUG
TB H[tHUQal
KaUG GLVN
PXltLGHYLFH
FaUG UHaGHU
Cost
000
00
000
200
toZHU
Question 5
:KHQ XSJUaGLQJ a FoPSXtHU¶V oSHUatLQJ V\VtHP Lt LV PoVt LPSoUtaQt to PaNH VXUH
A. tKHUH aUH Qo YLUXVHV PalZaUH oU VS\ZaUH oQ tKH FXUUHQt V\VtHP
B. tKH FlLHQt KaV tKH latHVt VoItZaUH GHVLJQHG IoU tKH oSHUatLQJ V\VtHP
C. tKH SUoSoVHG oSHUatLQJ V\VtHP LV FoPSatLElH ZLtK tKH H[LVtLQJ KaUGZaUH
D. tKH oSHUatLQJ V\VtHP ZLll EH XSGatHG at lHaVt oQFH a \HaU to NHHS XS to GatH
Question 6
AQtLYLUXV VoItZaUH
A. UHSoUtV a YLUXV to tKH +HlS 'HVN
B. GoFXPHQtV V\PStoPV GLVFoYHUHG
C. GHtHFtV a YLUXV XVLQJ LtV VLJQatXUH
D. aQtLFLSatHV QHZ YLUXVHV EaVHG oQ HPaLl aFtLYLt\
Question 7
9LUtXal PHPoU\ LV tKH
A. SK\VLFal PHPoU\
B. FoGH SaJHV oI loaGHG SUoJUaPV
C. VXP oI SK\VLFal PHPoU\ aQG 520
D. VXP oI SK\VLFal PHPoU\ aQG tKH SaJH ¿lH
SECTION A ± FoQtLQXHG
TURN OVER
20 9(T ,1)2 T(&+ (;A0
4
Question 8
:KLFK FolXPQ FoUUHFtl\ GHVFULEHV tKH V\PEolV at tKH lHIt"
A.
B.
C.
D.
SoZHU
PLFUoSKoQH
VSHaNHU VoFNHt
:L)L
86B
¿UHZLUH
86B
/A1
:L)L
:L)L
PLFUoSKoQH
VtHUHo oXtSXt
loZ EattHU\
¿UHZall
Qo PaLQV SoZHU
loZ EattHU\
Question 9
'HIUaJPHQtLQJ a KaUG GULYH
A. XVHV XS PoUH VSaFH oQ tKH KaUG GLVN
B. VSHHGV XS tKH KaUG GULYH¶V UHaG aFFHVV
C. VloZV GoZQ tKH KaUG GULYH¶V UHaGZULtH KHaGV
D. LQFUHaVHV tKH aPoXQt oI IUaJPHQtatLoQ LQ tKH ¿lH V\VtHP
Question 10
:Kat LV tKH EHVt oUGHU oI aFtLoQV IoU a +HlS 'HVN to taNH ZLtK a QHZ SUoElHP"
A. LGHQtLI\ tKH FlLHQt LGHQtLI\ tKH SUoElHP aQG VolYH oU SUoYLGH a VolXtLoQ tLPHlLQH
B. LGHQtLI\ tKH FlLHQt HVFalatH tKH SUoElHP aQG VolYH oU SUoYLGH a VolXtLoQ tLPHlLQH
C. LGHQtLI\ tKH SUoElHP HVFalatH tKH SUoElHP aQG VolYH oU SUoYLGH a VolXtLoQ tLPHlLQH
D. LGHQtLI\ tKH SUoElHP VolYH oU SUoYLGH a VolXtLoQ tLPHlLQH aQG HVFalatH tKH SUoElHP
Question 11
0a\a KaV UHtXUQHG KHU laStoS IUoP KLEHUQatLoQ PoGH aQG LV tU\LQJ to XVH KHU EUoZVHU TKH PHVVaJH µBUoZVHU
LV FXUUHQtl\ Qot oQlLQH aQG FaQQot EUoZVH tKH :HE¶ aSSHaUV IoU HYHU\ ZHEVLtH VKH tULHV to aFFHVV
<oX aGYLVH 0a\a to
A. ZaLt XQtLl tKH ,63 VHUYLFHV aUH UHVtoUHG
B. XQFKHFN tKH µZoUN oIÀLQH¶ oStLoQ LQ tKH EUoZVHU
C. FKHFN tKat tKH A'6/ PoGHP LV aFtLYatHG aQG oQlLQH
D. FKHFN tKat tKH QHtZoUN FaElH LV SlXJJHG LQto tKH laStoS
SECTION A ± FoQtLQXHG
20 9(T ,1)2 T(&+ (;A0
Question 12
-aVoQ ULQJV tKH +HlS 'HVN to FoPSlaLQ tKat KH FaQQot FoQQHFt to tKH ,QtHUQHt 0aULQa tKH +HlS 'HVN oSHUatoU
attHPStV to XVH a VHaUFK HQJLQH ZLtK Qo UHVSoQVH IUoP tKH VHaUFK VLtH
:KLFK LV tKH PoVt aSSUoSULatH VHTXHQFH oI aFtLoQV IoU 0aULQa to taNH"
A.
B.
KaQJ XS tKH SKoQH
UHVHt tKH ,QtHUQHt FoQQHFtLoQ
HPaLl -aVoQ ZLtK a VolXtLoQ
C.
ZaLt oQ tKH SKoQH
HPaLl -aVoQ ZLtK a VolXtLoQ
UHVHt tKH ,QtHUQHt FoQQHFtLoQ
D.
KaQJ XS tKH SKoQH
HPaLl -aVoQ ZLtK a VolXtLoQ
UHVHt tKH ,QtHUQHt FoQQHFtLoQ
ZaLt oQ tKH SKoQH
UHVHt tKH ,QtHUQHt FoQQHFtLoQ
HPaLl -aVoQ ZLtK a VolXtLoQ
Question 13
AQ HPSlo\HU ZaQtV to PaNH VXUH tKat HPSlo\HHV FaQQot VKaUH YLUXVHV oQ tKHLU QHtZoUNHG FoPSXtHUV All
FoPSXtHUV oQ tKH QHtZoUN aXtoPatLFall\ SoZHU GoZQ at PLGQLJKt
+oZ FaQ tKLV EHVt EH aFKLHYHG"
A. alloZ XVHUV to XSGatH YLUXV GH¿QLtLoQV PaQXall\
B. XSGatH tKH ¿UPZaUH oQ tKH ¿UHZall to SUHYHQt LQtUXVLoQV
C. VHt tKH YLUXV GH¿QLtLoQ XSGatH to UXQ at 2 aP HYHU\ 6atXUGa\
D. VHt tKH YLUXV GH¿QLtLoQ XSGatH to UXQ ZKHQ tKH FoPSXtHU SoZHUV XS
Question 14
)oU EHVt SUaFtLFH a ZoUNSlaFH UHLVVXHV 2+6 GoFXPHQtatLoQ to HPSlo\HHV
A. aItHU UHJXlaU tKUHHPoQtKl\ 2+6 UHYLHZV
B. ZHHNl\ ZLtK tKH LQtHUQal FoPSaQ\ QHZVlHttHU
C. \HaUl\ aV SaUt oI tKH FoPSaQ\¶V aQQXal UHSoUt
D. aItHU a VLJQL¿FaQt 2+6 aFFLGHQt at tKH ZoUNSlaFH
Question 15
TKH XVHU aFFoXQtV at a EXVLQHVV HPSlo\LQJ 20 SHoSlH aUH FKaQJLQJ loJLQV IUoP ¿UVWQDPH to ¿UVWQDPHlastname
TKH EHVt Za\ to FoPPXQLFatH tKHVH FKaQJHV LV to
A. KaYH aQ LPPHGLatH VtaII PHHtLQJ
B. HPaLl all tKH XVHUV XVLQJ tKH QHZ loJLQ
C. KaYH a +HlS 'HVN tHFKQLFLaQ YLVLt HaFK XVHU
D. SXt aQ LQIoUPatLoQ VKHHt oQ tKH EXVLQHVV¶V QotLFH EoaUGV
Question 16
TKaQK KaV SUoElHPV UHFoUGLQJ a VSUHaGVKHHt PaFUo IoU VoPH XUJHQtl\ QHHGHG UHSHtLtLYH IoUPattLQJ taVNV -HUU\
LV a MXQLoU +HlS 'HVN oSHUatoU aQG FaQQot KHlS TKaQK UHVolYH tKH SUoElHP
+oZ FaQ -HUU\ EHVt KHlS TKaQK"
A. aUUaQJH aQ oIIVLtH tUaLQLQJ FoXUVH IoU TKaQK
B. JLYH TKaQK aFFHVV to a lLEUaU\ oI H[LVtLQJ PaFUoV
C. VHQG TKaQK KaUGFoS\ PaFUoZULtLQJ GoFXPHQtatLoQ
D. SaVV tKH SUoElHP to a PoUH H[SHULHQFHG +HlS 'HVN oSHUatoU
SECTION A ± FoQtLQXHG
TURN OVER
20 9(T ,1)2 T(&+ (;A0
Question 17
A KHaYLl\ XVHG SKotoFoSLHU LV FloVH to aQ oI¿FH ZoUN aUHa AItHU a IHZ PoQtKV VoPH HPSlo\HHV ZoUNLQJ QHaU
tKH SKotoFoSLHU UHSoUt KHaltK SUoElHPV
TKLV t\SH oI 2+6 Ka]aUG LV
A. HlHFtULFal
B. FKHPLFal
C. PHFKaQLFal
D. SV\FKoloJLFal
Question 18
A JooG YLUXV FKHFNHU KaV tKH aELlLt\ to GHtHFt µYLUXVHV LQ tKH ZLlG¶
To Go tKLV tKH SUoFHVV tKat tKH YLUXV VoItZaUH IolloZV LV
A. loFatH all tKH YLUXV GH¿QLtLoQV aYaLlaElH
B. aQal\VH HaFK SLHFH oI VoItZaUH aQG FUHatH a ULVN UHSoUt
C. PoQLtoU VoItZaUH IoU LQaSSUoSULatH aFtLYLt\ aQG VHHN XVHU FoQ¿UPatLoQ oI aFtLoQV
D. PoQLtoU tKH YLUXV GH¿QLtLoQV IoU YLUXV aFtLYLt\ tKat EHFoPHV ZLlG aQG XQFoQtUollaElH
Question 19
6HlHFt tKH FolXPQ tKat LQGLFatHV tKH EHVt GoFXPHQt Vt\lH IoU a 200SaJH SULQtHG PaQXal
A.
B.
C.
D.
Main
Heading
VHULI IoQt
4 SoLQt EolG
VHULI IoQt
SoLQt EolG
VaQVVHULI IoQt
4 SoLQt EolG
VaQVVHULI IoQt
SoLQt EolG
Subheadings
VHULI IoQt
SoLQt EolG
VaQVVHULI IoQt
2 SoLQt EolG
VHULI IoQt
2 SoLQt EolG
VaQVVHULI IoQt
4 SoLQt EolG
First
paragraph
after heading
VaQVVHULI IoQt
SoLQt
GUoS FaS
¿UVt lLQH LQGHQtHG
0 FP
VHULI IoQt
9 SoLQt
Qo GUoS FaS
¿UVt lLQH LQGHQtHG
0 FP
VHULI IoQt
SoLQt
Qo GUoS FaS
¿UVt lLQH ÀXVK lHIt
VaQVVHULI IoQt
9 SoLQt
GUoS FaS
¿UVt lLQH ÀXVK lHIt
Body
paragraphs
VaQVVHULI IoQt
SoLQt
Qo VSaFLQJ EHtZHHQ
SaUaJUaSKV
¿UVt lLQH ÀXVK lHIt
VHULI IoQt
9 SoLQt
SoLQt VSaFLQJ
EHIoUH aQG aItHU
SaUaJUaSKV
¿UVt lLQH LQGHQtHG
0 FP
VHULI IoQt
SoLQt
Qo VSaFLQJ EHtZHHQ
SaUaJUaSKV
¿UVt lLQH LQGHQtHG
0 FP
VaQVVHULI IoQt
9 SoLQt
SoLQt VSaFLQJ
EHIoUH aQG aItHU
SaUaJUaSKV
¿UVt lLQH ÀXVK lHIt
Dot points
(bullets)
XVH ‡ aV V\PEol
Qot LQGHQtHG
XVH Ŷ aV V\PEol
LQGHQtHG 0 FP
XVH ¾ aV V\PEol
LQGHQtHG 0 FP
XVH ’ aV V\PEol
Qot LQGHQtHG
Column
width
7 FP oQH FolXPQ
oQ A4 SaJH
FP tZo FolXPQV
oQ A4 SaJH
FP tZo FolXPQV
oQ A4 SaJH
FP tKUHH FolXPQV
oQ A4 SaJH
SECTION A ± FoQtLQXHG
7
20 9(T ,1)2 T(&+ (;A0
Question 20
AlEHUt LV a GoFXPHQt ZULtHU FUHatLQJ XVHU GoFXPHQtatLoQ IoU a EaQN¶V QHZ oQlLQH EaQNLQJ ZHEVLtH
,Q oUGHU tKH taVNV tKat AlEHUt ZLll SHUIoUP aUH
A.
UHYLHZ tKH oQlLQH EaQNLQJ V\VtHP
JatKHU tKH oQlLQH EaQNLQJ V\VtHP VSHFL¿FatLoQV
FUHatH a XVHU PaQXal EaVHG oQ aQ +T0/ tHPSlatH
VXEPLt tKH oQlLQH EaQNLQJ XVHU PaQXal IoU IHHGEaFN
PaNH FKaQJHV to tKH oQlLQH EaQNLQJ XVHU PaQXal
VXEPLt tKH ¿Qal oQlLQH EaQNLQJ XVHU PaQXal IoU aSSUoYal
B.
FUHatH a XVHU PaQXal EaVHG oQ aQ +T0/ tHPSlatH
PaNH FKaQJHV to tKH oQlLQH EaQNLQJ XVHU PaQXal
VXEPLt tKH oQlLQH EaQNLQJ XVHU PaQXal IoU IHHGEaFN
JatKHU tKH oQlLQH EaQNLQJ V\VtHP VSHFL¿FatLoQV
VXEPLt tKH ¿Qal oQlLQH EaQNLQJ XVHU PaQXal IoU aSSUoYal
UHYLHZ tKH oQlLQH EaQNLQJ V\VtHP
C.
FUHatH a XVHU PaQXal EaVHG oQ aQ +T0/ tHPSlatH
JatKHU tKH oQlLQH EaQNLQJ V\VtHP VSHFL¿FatLoQV
PaNH FKaQJHV to tKH oQlLQH EaQNLQJ XVHU PaQXal
UHYLHZ tKH oQlLQH EaQNLQJ V\VtHP
VXEPLt tKH oQlLQH EaQNLQJ XVHU PaQXal IoU IHHGEaFN
VXEPLt tKH ¿Qal oQlLQH EaQNLQJ XVHU PaQXal IoU aSSUoYal
D.
UHYLHZ tKH oQlLQH EaQNLQJ V\VtHP
FUHatH a XVHU PaQXal EaVHG oQ aQ +T0/ tHPSlatH
JatKHU tKH oQlLQH EaQNLQJ V\VtHP VSHFL¿FatLoQV
PaNH FKaQJHV to tKH oQlLQH EaQNLQJ XVHU PaQXal
VXEPLt tKH oQlLQH EaQNLQJ XVHU PaQXal IoU IHHGEaFN
VXEPLt tKH ¿Qal oQlLQH EaQNLQJ XVHU PaQXal IoU aSSUoYal
END OF SECTION A
TURN OVER
20 9(T ,1)2 T(&+ (;A0
SECTION B – Short answer questions
Instructions for Section B
AQVZHU all TXHVtLoQV LQ tKH VSaFHV SUoYLGHG
Question 1
/LVt tKUHH PHtKoGV XVHG to FoQtaFt a +HlS 'HVN
2
PaUNV
Question 2
&aPHUoQ KaV ¿QLVKHG t\SLQJ a UHSoUt oQ KLV FoPSXtHU :KHQ KH attHPStV to SULQt Lt tKH SULQtHU GoHV Qot UHVSoQG
TKH SULQtHU LV oQ tKHUH LV SaSHU LQ tKH SaSHU tUa\ aQG tKHUH GoHV Qot aSSHaU to EH a SaSHU MaP aV tKH SULQtHU¶V
GLVSla\ ZLQGoZ LV ElaQN
:Kat LV tKH PoVt lLNHl\ FaXVH oI KLV SUoElHP"
PaUN
Question 3
AP\ LV XVLQJ a V\VtHP GLaJQoVtLF tool oQ KHU FoPSXtHU TKH tool UHtXUQV tKH LQIoUPatLoQ EHloZ
TLFN 9 tKH Eo[HV oI tKH IoXU PoVt LPSoUtaQt tKLQJV AP\ QHHGV to KHlS KHU GHFLGH ZKHtKHU KHU FoPSXtHU FaQ
UXQ a QHZ SXElLVKLQJ aSSlLFatLoQ
QXPEHU oI tHPSoUaU\ ¿lHV
PaQXIaFtXUHU
B,26 520 GatH
total 5A0
EHQFKPaUN VSHHG
IUHH GLVN VSaFH
9'8 UHVolXtLoQ
SHUFHQtaJH GHIUaJPHQtatLoQ
&38 SHUFHQtaJH XVaJH
4 PaUNV
SECTION B ± FoQtLQXHG
9
2011 VET INFO TECH EXAM
Question 4
Joshua was repairing a client’s computer and found that the hard disk was faulty and needed to be replaced.
The diagram below shows the steps that Joshua followed when replacing the hard disk.
Machine
serial number
noted;
computer
location noted
Remove the
hard disk
from the
machine and
note its serial
number
Process 1
New hard disk
serial number
noted; hard
disk installed
Check and
test that the
computer
functions
Process 2
Tick (9) one box that best describes Process 1 and one box that best describes Process 2.
Process 1
Process 2
Identify the cause of the problem and discuss
with client
Leave user documentation with the client for
training
Replacement hard disk sourced; notify install
date and cost to client
Client completes an evaluation sheet on your
work and signs off on repair
Note and save BIOS settings
Run full virus scan on hard disk
Back up and verify hard disk before removal
Restore backup information to the hard disk
2 marks
Question 5
Your business installed several new networked computers. Your tasks were to
‡ install the hardware reTuired
‡ install the software reTuired
‡ create a star network with a switch hub
‡ provide an Internet connection for the computers on the network.
It is six months since the installation was completed and it is time to do an evaluation.
List and explain two ways to evaluate the work you completed.
1.
2.
2 marks
SECTION B – continued
TURN OVER
2011 VET INFO TECH EXAM
10
Question 6
'es purchased the components for a computer and built the computer himself. He had a choice of two popular
operating systems. One was described as Open Source and the other was described as Commercial.
a. Other than cost identify one advantage of an Open Source operating system and explain this advantage.
Advantage
Explanation
2 marks
b.
Identify two advantages of a Commercial operating system and explain these advantages.
Advantage
Explanation
4 marks
Question 7
Lina is an employee at a local computer printing business. She was inMured when she opened the top drawer of
a fourdrawer ¿ling cabinet and the cabinet tipped over.
BrieÀy describe two ¿le storage or ¿ling cabinet maintenance procedures that could have helped prevent this
accident.
2 marks
SECTION B – continued
11
2011 VET INFO TECH EXAM
Question 8
A company is deploying laptops to all its staff. All staff will be asked to follow a set of guidelines that will allow
them to share ¿les. The guidelines include the following.
‡ Employees can share ¿les between companyowned computers only.
‡ All software installed on company computers must be approved by the Information Services 'epartment.
Explain three issues that the company is addressing, using these guidelines.
1.
2.
3.
3 marks
Question 9
The Help 'esk operator for a large company received the following three support calls in Tuick succession.
Prioritise the calls by placing the numbers 1, 2 and 3 in the boxes with 1 being the most important.
The Company Chairperson’s assistant wishes to purchase a personal gift and cannot access the Internet
to make her purchase.
The Board of 'irectors needs a video conferencing link in two hours to discuss an issue with a sales
representative in Asia.
The Administration Manager needs a toner cartridge installed in one of the marketing department’s two
laser printers.
2 marks
Question 10
:hich is the most appropriate approach to use when ¿rst documenting a new user system"
Tick (9) your choice and justify it.
Save time and money by using another organisation’s documentation of a similar product as a template
for your document
Review the system, decide on the broad content and design a style that suits it
8se your existing documentation standards and write the documentation to ¿t them
1 mark
SECTION B – continued
TURN OVER
2011 VET INFO TECH EXAM
12
Question 11
Made-To-Order Designs decided to create web-based documentation for its online order system.
The web page style guide includes the following.
‡
‡
‡
‡
‡
‡
a.
The business logo is in the top left-hand corner of the page.
Each page has the words µCopyright Made-To-Order Designs 2011’.
Navigation buttons are laid out hori]ontally next to the logo.
Headings are Arial font, si]e 24.
Other text is Arial font, si]e 12.
Each screen dump has a caption.
Based on the style guide, draw an appropriate outline template design for the business to use for all its
user documentation web pages.
2 marks
b.
The table below lists two style guidelines. Suggest one reason why Made-To-Order Designs uses each
guideline.
Style guideline
Reason
Navigation buttons are
laid out hori]ontally
next to the logo.
Each screen dump has a
caption.
2 marks
SECTION B – continued
13
2011 VET INFO TECH EXAM
Question 12
Clive has a problem with his desktop. He receives an electric shock when he touches a component inside the
computer. Steve sees the incident.
a. After turning off the power, what should be Steve’s ¿rst action"
1 mark
b.
To whom will Steve report the incident"
1 mark
c.
:hy will Steve be asked to ¿ll in an incident report"
1 mark
Question 13
Theo uses his computer to create and edit video clips. The computer’s disk con¿guration includes the following.
Device
Speci¿cation
CPU
3.2 GHz quad core
RAM
1 GB
1st disk drive
80 GB IDE/PATA
(5400 rpm, 2 MB buffer)
I TB SATA
(7200 rpm, 16 MB cache)
1 TB SATA
(7200 rpm, 16 MB cache)
2nd disk drive
3rd disk drive
Notes
Boot drive, containing all operating system and
application software ¿les
Data drive, used for all video clips, and
application data ¿les
Data drive, only used for temporary storage of
completed projects (not used during editing)
While he edits his video clips, Theo also uses
‡ a graphics viewer to view and select still images
‡ a graphics editing program to create or modify still images
‡ a music player to select background music
‡ several word processing ¿les to document his progress
‡ several spreadsheets to record details of the clips, ¿les, music and images used
‡ a sound editing program to edit background music.
Theo’s system sometimes runs slowly.
Describe one change he can make to the operating system setup to improve system performance. Justify your
answer.
2 marks
SECTION B – continued
TURN OVER
2011 VET INFO TECH EXAM
14
Question 14
Customers complained to AppsRus Help Desk about the time taken to resolve their issues. Your tasks are to
investigate and improve the processing of customer problems. You begin by looking at the form, shown below,
that the Help Desk uses to log the information received.
AppsRus
Date problem
logged
Issue that needs
to be resolved
Client name
Technician
assigned
a.
Date
completed
List two things to add to the form to improve the processing of jobs.
1.
2.
2 marks
b.
Redesign the form, and add these two improvements.
AppsRus
1 mark
SECTION B – continued
15
2011 VET INFO TECH EXAM
Question 15
From the list below, tick (9) three boxes indicating the most important requirements that industries commonly
use when developing user documentation.
use of colour
number of pages
clarity and readability
only copyright material used
identi¿cation of target audience
speci¿cation model of printer used
appropriate content, format and style
3 marks
Question 16
Jelena is the Occupational Health and Safety (OHS) of¿cer at her organisation. Surjeet complains that his back
is cold in summer and warm in winter, but his head is always comfortable. Jelena checks Surjeet’s workstation
and ¿nds it complies with the organisation’s OHS policies.
What should Jelena do next?
2 marks
SECTION B – continued
TURN OVER
2011 VET INFO TECH EXAM
16
Question 17
The diagram shows a user at a workstation.
Listed below are some good OH&S features displayed in the diagram.
‡ the chair has a dynamic back rest
‡ feet are Àat on the Àoor
‡ wrists are Àat and straight in relation to forearms
‡ the top of the monitor is at or below eye level
‡ the work surface is stable
List three additional good OH&S features displayed in the diagram.
1.
2.
3.
3 marks
SECTION B – continued
17
2011 VET INFO TECH EXAM
Question 18
List and explain two things to consider when converting printed documentation to online documentation.
1.
2.
2 marks
Question 19
Complete the Help Desk log shown below with the four most appropriate descriptions of either the problem
or the solution.
Date
Client
Problem
28/10/2011
Barry
He has downloaded some photos
from his digital camera, and the
images do not ¿t on the page
31/10/2011
Ellen
2/11/2011
Mei
4/11/2011
David
Solution
Reset login password
She is trying to print some text on a
web page directly from the Internet
and it will not print
Access yesterday’s backup tape and
restore required ¿les
4 marks
SECTION B – continued
TURN OVER
2011 VET INFO TECH EXAM
18
Question 20
A client asked you why his hard disk always seems to be busy when he uses photo editing software. He also
told you that when the photo editing software is running, other software runs very slowly.
Diagnostics generated the following CPU and RAM usage charts.
CPU usage
100
80
percentage
CPU usage
60
40
20
0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
time in seconds
RAM usage
100
80
percentage
RAM usage
60
40
20
0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
time in seconds
a.
What do these charts indicate is happening with the software in the personal computer?
2 marks
b.
Describe one way the system could be modi¿ed to improve its performance. Justify your decision.
2 marks
SECTION B – continued
19
2011 VET INFO TECH EXAM
Question 21
Distribution of software and data over the Internet often uses µArchived’ or µCompressed’ ¿le formats, such as
=IP, RAR and Stuf¿t.
Tick (9) the boxes which indicate four correct statements about archived or compressed ¿les.
The ¿les are compressed by removing unused parts of the ¿le.
The ¿les are compressed by converting numeric ¿elds to binary.
Some ¿les cannot be compressed, becoming larger in the archive.
For compatibility, all compression programs use the same formats.
The ¿le’s name, date and size information are stored in the archive.
The data is encrypted, providing better security during transmission.
Different compression schemes can be used for different types of ¿les.
The ¿les contain inbuilt checksums to detect corruption during transmission.
4 marks
SECTION B – continued
TURN OVER
2011 VET INFO TECH EXAM
20
Question 22
Eloise is a freelance graphics and multimedia designer who does photo and video editing. Some of her client
work also involves 2D and 3D animation.
Eloise wishes to upgrade her desktop computer because she has upgraded her software applications and they
run too slowly on her existing computer. The speci¿cations of Eloise’s existing computer are described in the
table below.
a.
CPU
Dual Core 32-bit
RAM
1 GB
video card
512 MB with fast GPU
hard disk drive
500 GB 5400 rpm
monitor
25-inch LCD
Suggest two upgrades that will help Eloise run her software faster, giving one reason to justify each
upgrade.
1.
2.
2 marks
b.
Eloise’s new software is a 32-bit version. Recommend to Eloise whether to upgrade to a 64-bit version,
explaining your recommendation.
1 mark
SECTION B – continued
21
2011 VET INFO TECH EXAM
Question 23
A telemarketing company needs advice on a major server upgrade that will have the latest spyware, ¿rewall and
antivirus security. It is considering using RAID technology on the server, which will have an uninterruptible
power supply (UPS). The RAID server has two large disk drives and automatically writes all data to both drives
as a backup mechanism.
If one drive fails the server continues, using the other drive. Since the other drive has a copy of the failed drive’s
data, no data is lost.
You are advising management about this RAID system.
a. Describe two types of data loss that this system does not prevent.
1.
2.
2 marks
b.
Describe a strategy to protect against these data losses.
3 marks
Question 24
Sally is designing a user manual. It will be in loose-leaf, ring-bound A5 format (210 mm high, 148 mm wide).
She will update it with amendments and inserted pages several times a year. Sally researched a number of
proposed style elements.
Explain why Sally rejected each of the following styles.
a. Footers – All footers contain the revision number of the page and the date it was issued on the inside
(binder) edge, and the page number on the outside edge. Page numbers are whole numbers, consecutive
throughout the document.
1 mark
b.
Page margins – Top margin is 15 mm. Bottom margin is 20 mm (including 5 mm footer). Left and right
margins are 5 mm.
1 mark
END OF QUESTION AND ANSWER BOOK