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Accessing the application menu
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Each record type and component has a corresponding navigation button. Your RightNow
administrator has created a navigation set containing the navigation buttons you can access
and assigned it to your profile. This determines the navigation buttons and associated navigation lists that appear on the console.
The next few pages describe the main elements on the console, shown in Figure 2 on page 18,
and explain how you move around and perform basic tasks. Be aware that what you see when
you initially log in depends on how your application is configured and what permissions have
been assigned in your profile.
Accessing the application menu
Clicking the Application button at the top of the console gives you a variety of choices for
working in RightNow, including access to other areas of the product and product functionality, shortcuts to adding records and items in RightNow, and access to options for changing
your personal settings and password and customizing the content pane and navigation pane
display.
Application button
Figure 3: Application Menu
The application menu is divided into two panels. The left panel contains two sections: The
top section lists content-dependent options, meaning these options depend on what is currently displayed on the content pane (Print and Publish in Figure 3). Below this section are
global options, meaning they are constant and will always appear on the application menu no
matter what is displayed on the content pane.