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Chapter 1: Introduction 18 About the Credit Card Interface NextPOS has partnered with merchant services provider, Payment Processing, Inc. to provide a low cost source of PCCharge software as well as merchant accounts and complete technical support at no charge for NextPOS Users. Unlike the banks that typically provide credit card merchant accounts, PPI has their own software support department, specializing in POS Software products with embedded credit card modules. More than just a cheap supplier of PCCharge, PPI acts as a technology partner to your business, taking over configuration and installation, and providing ongoing technical support for the PCCharge software, modem and card reader. PPI never charges for technical support! And, since PPI holds your merchant account, they are able to diagnose problems at the network level. It’s like having a bank and a software support company all in one! Payment Processing Inc. Derek Brian 1-800-774-6462 x7562 [email protected] We may use the product name PCCharge or Active-Charge interchangeably, since both products are virtually the same. NextPOS Corporation does not provide any technical support on this third party software. The following is a list of what NextPOS will and will not do in terms of integration with PCCharge Software: • • Yes, we do provide Credit Card sales processing, Credit Card Void processing, and Credit Card Return Processing integration with PCCharge software. NextPOS does not support ATM/Debit card integration, Check Guarantee Processing Integration, Integrated Batch Upload, or Credit Card Report integration with PCCharge software. No other integration is provided with PCCharge software at this time. It is important to keep in mind that if you receive an error while processing your credit card through our interface to PCCharge, and the message tells you that the error was returned by the “Active-Charge/PC Charge software”, then we cannot provide support on that matter. Even though NextPOS returned the error, it is just passing the message along through our interface so that you can see it while in our software. For all of the features that NextPOS does not directly support you can perform these actions within the PCCharge software itself. For example, if you need to Batch Out for the night, you can do it through the PCCharge software directly. If you have any questions regarding the PCCharge product please visit their website at www.pccharge.net TIP: If you are not sure which process to go with, either the Bank Terminal or PCCharge integration, we recommend the use of the Bank Terminal only because of the limited capabilities of the interface.
