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Troubleshooting
Go to the Start button in Windows and then to Printers and Faxe s or Printers and Devices. If you see
multiple versions of the same driver (copy 1, copy 2, etc.) delete all but one of them and then re-start T-RIP.
You may have to go back to suggestion #3 and do a “Remove/Install” to refresh the communication between
T-RIP and the driver.
One almost fail safe method is to delete all the Epson drivers for your printer - other than the new Epson TRIP driver. Unplug the USB cable from your printer for a few seconds and then plug it back in (the printer
should be turned ON). Windows will install a new fresh driver. Got back to Step #3 and do a
new Remove/Install.
6. The Windows operating system can also have quirks. When you go to Queue/Manage Queues you need
to make sure the printer is set to the correct port. This is often Epson…..USB2 or something similar. It is
pretty obvious which port is correct.
But, for an odd reason and something that is not consistent – Windows will change the port setting to
something like Unknown USB port. This most often happens when you shut everything down at night and in
the morning turn things back on. As a reminder – if you do this – always turn on the printer FIRST and
then the computer.
If you are having communication issues between T-RIP and your printer, check the port setting
in Queue/Manage Queues to see if it is still on the Epson port.
7. PRINTING ½ PAGES AND GHOSTING ISSUES - IMPORTANT FIXES AND WORK AROUNDS FOR
NEWER EPSON PRINTERS INCLUDING THE ARTISAN 1430:
A newer problem has developed with the latest Epson model printers like the 1430 where it prints only half a
page and has ghosting on the print. Epson USA put in an ink drop monitor (US version only) that interrupts
T-RIP during printing. If you have problems with pages not printing all the way you need to turn this feature
OFF in the main Epson driver/Preferences window.
The fix is to simply turn off the Epson Status Monitor. Got to your Epson driver either through your graphic
program - click on Preferences - or go to your Start button in Windows and then Devices and
Printers (Printers and Faxes in some Windows). Find the Epson driver (not the T-RIP version) and right click
on it. Click on Printing Preferences and then click the Maintenance tab. Click the Speed & Progress button.
Check Disable Epson Status Monitor.
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