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Navigate User Manual
Contents
Introduction ..................................................................................................................................................... 1
About this manual .................................................................................................................................................. 1
How Navigate will operate .................................................................................................................................... 1
Feature Highlights .................................................................................................................................................. 4
The PCS range ........................................................................................................................................................ 5
Basic Call Handling .......................................................................................................................................... 6
Make a Call ............................................................................................................................................................. 6
Answer a Call .......................................................................................................................................................... 7
End a Call ................................................................................................................................................................ 8
Mute a call (IP soft phone only) ............................................................................................................................ 8
Place a call on hold ................................................................................................................................................ 9
Transfer a Call ......................................................................................................................................................... 9
Call Information Window ..................................................................................................................................... 10
Add a note to a call .............................................................................................................................................. 11
Parking a call......................................................................................................................................................... 12
Conference Call .................................................................................................................................................... 14
Using the Directory .............................................................................................................................................. 15
Viewing your Calls History.............................................................................................................................. 18
Identifying the type of call ................................................................................................................................... 18
Missed Incoming Calls ......................................................................................................................................... 19
Redial a number ................................................................................................................................................... 19
Dial a previous caller ............................................................................................................................................ 19
Choose Number to Dial ....................................................................................................................................... 20
Add Contact .......................................................................................................................................................... 20
Get Info................................................................................................................................................................. 21
Nuisance Calls ...................................................................................................................................................... 21
Users Directory .............................................................................................................................................. 23
View the Users Directory ..................................................................................................................................... 23
Make a call to a User ........................................................................................................................................... 23
Transfer a call to a User ....................................................................................................................................... 24
View a User’s Details ............................................................................................................................................ 25
Make a call to a User’s personal numbers ......................................................................................................... 25
Departments.................................................................................................................................................. 26
Working as a member of a Department ............................................................................................................. 26
Receiving a Department Call ............................................................................................................................... 26
Make a call to a Department ............................................................................................................................... 26
Transfer a call to a Department ........................................................................................................................... 27
Calls History .......................................................................................................................................................... 27
Log in or out of a Group ...................................................................................................................................... 28
Contacts......................................................................................................................................................... 29
View the Contacts Directory ................................................................................................................................ 29
Receiving a call from a Contact ........................................................................................................................... 30
Make a call to a Contact ...................................................................................................................................... 30
Contents
Navigate User Manual v3.2/0413/3
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