Download OfficeServ Operator User Manual

Answering a Held Call by using the Call Control Button
Select a held call and click the [Unhold] button (
) to answer the held call.
Answering a Held Call by using the [Enter] Key
Select a held call and press the [Enter] key to answer the held call.
Answering a Held Call by Double-clicking
Double-click a held call to answer the held call.
Answering a Held Call by Drag and Drop
Drag a held call from the <Held Calls> window and drop the call on the <Active Calls> window
to answer the held call.
Transfer
The OfficeServ Operator provides two types of call transfer, the Blind Transfer and
Consultation Transfer. The OfficeServ Operator uses Consultation Transfer by default. Blind
Transfer is applied when a call is transferred by dragging and dropping the call to the BLF.
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Blind Transfer: Transfers a call regardless of the recipient’s will.
Consultation Transfer: Transfers a call under the agreement of the recipient
Transferring a Call by using the Call Control Button
Enter an extension number, and click the [Transfer] button (
).
Transferring a Call by using the [Enter] Key
Enter an extension number, and press the [Enter] key.
Transferring a Call by Dragging and Dropping
Press the [Ctrl] key and drag-and-drop a call from the <Active Calls> window to the target
device on the BLF window.
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