Download 22-0031-001 - Yellow Machine Support

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Overview
11. Right-click on the connection icon to view the status of the connection. The connection icon
is in the system tray, which is located in the lower, right corner of the screen.
Now that you have a VPN tunnel, access a computer or YM appliance:
• “Accessing a Computer or Appliance on VPN Through Web Browser” on page 124
• “Task Overview: Initiating Remote Desktop Control” on page 125
To return to the task overview for this task, go to “Task Overview: Establishing Road Warrior
Connections With PPTP” on page 97.
Troubleshooting Tips
• Ensure that you are not using preshared keys as outlined in Step 8 of “To configure PPTP
connection and connect to the YM appliance using Windows Connection”. This tip resolves
most problems.
• Ensure that you specified the correct data encryption settings as outlined in Step 7 of “To
configure PPTP connection and connect to the YM appliance using Windows Connection”.
• Ensure that you specified the correct IP address or hostname as outlined in Step 7 of “To
create VPN connection using Windows Connection”.
• If the network clients and the YM appliance do not appear through My Network Places, or
you receive a Not Found message when you try to access a YM appliance from a browser,
your router might not be forwarding NetBIOS traffic. To correct this problem, go to Step 7 of
“Planning Road Warrior Connections” on page 99.
• If you have a broadband modem that is connected to your router, that modem might be
blocking all VPN requests. If you cannot access your router’s administrative console
remotely, the modem might be configured as your gateway. Some modern modems are
pre-configured as a gateway. If the modem is your gateway, ask your ISP how to convert the
modem from a gateway to a bridge.
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P400 Series User’s Manual for YM Software v3.0