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HP LaserJet 3100 Product User's Guide
Product User's Guide
Copyright© 1998
Hewlett-Packard Co.
Printed in Germany 4/98
Manual Part No.
C3948-90970
Printed on
Recycled Paper
*C3948-90970*
*C3948-90970*
C3948-90970
English
Take a look at all HP Support has to offer.
Thank you for your purchase. Along with your product, you receive a variety of support
services from Hewlett-Packard and our support partners designed to give you the
results you need, quickly and professionally.
Online Services: for 24hour access to information
over your modem, we
suggest these services.
World Wide Web URL - Printer drivers, updated HP printer software, plus
product and support information may be obtained from the following URLs:
in the U.S.:
http://www.hp.com
in Europe:
http://www2.hp.com
For information specific to
the HP LaserJet 3100 product:
http://www.hp.com/support/lj3100/
HP Bulletin Board Service - Our electronic download service provides
convenient access to HP printer drivers, updated HP printer software, product
information, and troubleshooting hints. Set your communications software to
N,8,1 and use the appropriate number below:
Australia:
(61) (3) 9890-0276
Denmark:
45 (0)45 991 905
Finland:
358 (0)9 887 221 251
the Netherlands:
31 (0)495 546909
Norway:
47 22 735697
U.S. and Canada:
(1) (208) 344-1691
United Kingdom:
44 (0)1344 360 880
Other European Bulletin Board Service numbers are listed at
http:www2.hp.com.
America Online - America Online/Bertelsmann is available in the U.S.,
France, Germany, and the U.K. - Printer drivers, updated HP printer software,
and support documentation are available to help answer your questions about
HP products. Use Keyword HP to start your tour or call (1) (800) 827-6364
preferred customer #1118 to subscribe. In Europe, call the appropriate
number below:
France:
++353 1 704 90 00
Germany:
0180 531 31 64
United Kingdom:
0800 279 1234
CompuServe - Printer drivers, updated HP printer software, and interactive
sharing of technical information with other members is available on
CompuServe’s HP User’s forums (GO HP), or call (1) (800) 524-3388 and ask
for representative #51 to subscribe. (CompuServe is also available in the
U.K., France, and Germany.)
Obtaining Software
Utilities and Electronic
Information for U.S. and
Canada:
For Australia:
Phone:
(1) (303) 739-4009
Fax:
(1) (303) 739-4143
Call (61) (2) 565-6099.
Mail:
Hewlett-Packard Co.
P.O. Box 2001
Denver, CO 80040-2001 USA
For European English:
Call (44) (142) 986-5511.
HP Direct Ordering for
Call (1) (800) 538-8787 (U.S.) or (1) (800) 387-3154 (Canada).
Accessories and Supplies:
HP Support Assistant
compact disc:
HP Service Information:
HP Service Agreements:
EN
This support tool offers a comprehensive online information system designed
to provide technical and product information on HP products. To subscribe to
this quarterly service in the U.S. or Canada, call (1) (800) 457-1762.
To locate HP-authorized dealers, call (1) (800) 243-9816 (U.S.) or
(1) (800) 387-3154 (Canada).
Call (1) (800) 835-4747 (U.S.) or (1) (800) 268-1221 (Canada).
1
HP FIRST: HP FIRST is a free, automated fax retrieval service that is available to end users and resellers
24 hours per day, 7 days per week. HP FIRST Fax will deliver detailed troubleshooting information on
common software and troubleshooting tips for your HP product. Call from any Touch Tone phone and
request up to three documents per call. These documents will be sent to the fax of your choice.
Australia
Germany
(61) (3) 9272-2627
(49) (13) 081-0061
Canada
Netherlands
(1) (800) 333-1917
(31) (20) 0800-222420
Denmark
English (outside U.K.)
Finland
France
(45) 8001-0453
(31) (20) 681-5792
(358) (9) 0800-13134
(33) (146) 0800-905900
Norway
Sweden
United Kingdom
United States
(47) 800-11319
(46) (2) 079-5743
(44) (134) 0800-960271
(1) (800) 333-1917
Customer Support Options Worldwide
In addition to the phone numbers listed below, the service and support chapter of this
manual contains worldwide sales and service addresses and phone numbers for
countries not listed here.
Customer Support &
Product Repair
Assistance for the U.S.
and Canada:
Call (1) (208) 323-2551 Monday through Friday from 6 am to 10 pm and 9 am
to 4 pm Saturday (Mountain Time) free of charge during the Warranty Period.
However, your standard long-distance phone charges still apply. Have your
serial number ready when calling.
(See the warranty
chapter of this manual
for additional product
repair information.)
Post-warranty telephone assistance is available to answer your product
questions. Call (1) (900) 555-1500 ($2.50* per minute, U.S. only) or call (1)
(800) 999-1148 ($25* per call, Visa or Master Card, U.S. and Canada)
Monday through Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm
(Mountain Time). Charges begin only when you connect with a support
technician. *Prices subject to change.
European Customer Support Center Language and In-Country Options Available
Open Monday through Friday 8:30-18:00 CET
HP provides a free telephone support service during the warranty period. By calling a telephone number
listed below, you will be connected to a responsive team waiting to help you. If you require support after
your warranty has expired, you can receive support for a fee through the same telephone number. The fee
is charged on a per-incident basis. When calling HP, have the following information ready: product name
and serial number, date of purchase, and description of the problem.
English
Danish
Dutch
U.K.: (44) (171) 512-5202
International: (44) (171) 512-5202
Denmark: (45) 3929-4099
Belgium: (32) (2) 626-8806
Netherlands: (31) (20) 606-8751
Finnish
French
German
Norwegian
Swedish
Finland: (358) (9) 0203-47288
France: (33) (45) 043-9853
Germany: (49) (180) 525-8143
Norway: (47) 2211-6299
Sweden: (46) (8) 619-2170
Australia Support
If you require telephone support, call the number below. If you require additional product repair services,
see the Worldwide Sales and Service Offices in appendix B.
Australia
2
(61) (3) 272-8000
EN
HP LaserJet 3100 Product
User Guide
Copyright Information
Trademark Credits
WARNING!
© 1998 Hewlett-Packard
Company
JetSuite is a trademark of
JetFax, Inc.
Microsoft, Windows, and MSDOS are U.S. registered
trademarks of Microsoft
Corporation.
ENERGY STAR is a U.S.
registered service mark of the
U.S. EPA.
CompuServe is a trademark of
CompuServe, Inc.
All other products mentioned
herein may be trademarks of
their respective companies.
Potential Shock Hazard
All Rights Reserved.
Reproduction, adaptations, or
translation without prior written
permission is prohibited except
as allowed under copyright
laws.
Part Number: C3948-90970
First Edition, April 1998
Warranty
The information contained in
this document is subject to
change without notice.
Hewlett-Packard makes no
warranty of any kind with
respect to this information.
HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTY OF
MERCHANTABILITY AND
FITNESS FOR A
PARTICULAR PURPOSE
Hewlett-Packard shall not be
liable for any direct, indirect,
incidental, consequential, or
other damage alleged in
connection with the furnishing or
use of this information.
NOTICE TO U.S.
GOVERNMENT USERS:
RESTRICTED RIGHTS
COMMERCIAL COMPUTER
SOFTWARE: “Use, duplication,
or disclosure by the
Government is subject to
restrictions as set forth in
subparagraph (c)(1)(ii) of the
Rights in Technical Data Clause
at DFARS 52.227-7013.
Material scanned by this
product may be protected by
governmental laws and other
regulations, such as copyright
laws. The customer is solely
responsible for complying with
all such laws and regulations.
This product is
approved for use in the
United Kingdom Only.
Local country laws may prohibit
the use of this product outside
of the United Kingdom. It is
strictly forbidden by law in most
countries to connect
nonapproved
telecommunications equipment
(fax machines) to public
telephone networks.
Safety Information
2
Use only a grounded
electrical outlet when
connecting the HP
LaserJet 3100 to a power
source. If you don’t know
whether the outlet is
grounded, check with a
qualified electrician.
3
Do not touch the contacts
on the end of the
telephone cord or any of
the sockets on the HP
LaserJet 3100. Replace
damaged cords
immediately.
4
Never install telephone
wiring during a lightning
storm.
5
Observe all warnings and
instructions marked on the
product.
6
Unplug this product from
wall outlets and telephone
jacks before cleaning.
7
Do not install or use this
product near water or
when you are wet.
8
Install the product
securely on a stable
surface.
9
Install the product in a
protected location where
no one can step on or trip
over the line cord and the
line cord will not be
damaged.
10
If the product does not
operate normally, see the
troubleshooting chapter.
11
Refer all servicing
questions to qualified
personnel.
Always follow basic safety
precautions when using this
product to reduce risk of injury
from fire or electric shock.
1
Read and understand all
instructions in the user
guide.
Information regarding FCC
Class B, Parts 15 and 68
requirements can be found in
appendix A.
Contents
1 Set Up
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP LaserJet 3100 product features . . . . . . . . . . . . . . . . . . . . .
Checklist for setting up if installing software . . . . . . . . . . . . . . .
Checklist for setting up if not installing
software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking the contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identifying parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identifying scanner path parts. . . . . . . . . . . . . . . . . . . . . . . . . .
Identifying printer path parts . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Attaching supports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Attaching the paper loading label . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the parallel cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting telephone cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If you have a modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the HP LaserJet 3100 product . . . . . . . . . . . . . . . .
Deciding what else to connect . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting other devices (optional) . . . . . . . . . . . . . . . . . . . . .
Connecting the power cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If you already have a PC fax program . . . . . . . . . . . . . . . . . . .
Using the CD-ROM or floppy disks . . . . . . . . . . . . . . . . . . . . . .
Installation instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creating floppy disks from the CD-ROM. . . . . . . . . . . . . . . . . .
Uninstalling the software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting required features for standalone fax . . . . . . . . . . . . . . . . . .
Setting the time and date . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting the fax header. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting the answer mode and rings to answer . . . . . . . . . . . . .
Printing a test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Taking the next step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11
12
13
13
14
15
16
16
17
18
20
21
22
23
24
24
24
25
26
27
32
33
34
35
35
37
37
39
40
41
42
43
45
45
2 Quick Tutorial
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Identifying control panel keys and features . . . . . . . . . . . . . . . . . . . 48
EN
Contents 5
Using the control panel menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identifying Document Assistant features (software) . . . . . . . . . . . .
Accessing the JetSuite Pro software. . . . . . . . . . . . . . . . . . . . . . . .
Introducing the viewer (software) . . . . . . . . . . . . . . . . . . . . . . . . . .
Introducing the desktop (software) . . . . . . . . . . . . . . . . . . . . . . . . .
Using online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading items to be faxed, copied, or scanned. . . . . . . . . . . . . . . .
Sending a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Scanning an item. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
49
50
51
52
53
54
55
56
58
60
3 Faxing
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Faxing overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Faxing using the HP LaserJet 3100 product. . . . . . . . . . . . . . .
Sending faxes using the Document
Assistant (software) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Faxing using a program (software) . . . . . . . . . . . . . . . . . . . . . .
Sending faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting items for faxing, copying, and scanning . . . . . . . . . .
Loading items to be faxed. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the resolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Resolution options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inserting a pause while dialing . . . . . . . . . . . . . . . . . . . . . . . . .
Using special dialing symbols . . . . . . . . . . . . . . . . . . . . . . . . . .
Special dialing symbols options . . . . . . . . . . . . . . . . . . . . . . . .
Sending faxes to one recipient . . . . . . . . . . . . . . . . . . . . . . . . .
Sending faxes to multiple recipients . . . . . . . . . . . . . . . . . . . . .
Using Manual Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a fax by dialing from a telephone . . . . . . . . . . . . . . . .
Redialing manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a fax with confirmation . . . . . . . . . . . . . . . . . . . . . . . .
Sending long pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a fax at a future time . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up a fax for request (being polled) . . . . . . . . . . . . . . . .
Canceling the current fax job . . . . . . . . . . . . . . . . . . . . . . . . . .
Canceling a fax job using Job Status . . . . . . . . . . . . . . . . . . . .
Receiving faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading paper for receiving faxes. . . . . . . . . . . . . . . . . . . . . . .
Setting the paper size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receiving faxes when you hear fax tones . . . . . . . . . . . . . . . .
Printing faxes received to memory . . . . . . . . . . . . . . . . . . . . . .
Reprinting faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clearing faxes from memory. . . . . . . . . . . . . . . . . . . . . . . . . . .
Requesting a fax from another fax machine (polling) . . . . . . . .
6
Contents
61
62
62
63
64
66
66
68
70
70
71
72
72
73
74
75
77
77
78
79
80
81
82
83
83
84
84
84
85
85
86
87
87
EN
Using fax forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using remote retrieval. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using pager notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Features available only through the software . . . . . . . . . . . . . . . . .
Hints and help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
88
89
92
93
93
4 Printing
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Selecting print media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Selecting media types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Selecting media sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Loading media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Loading the paper input bin . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Using the single-sheet input slot . . . . . . . . . . . . . . . . . . . . . . . . 99
Selecting the output path . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Printing on letterhead and envelopes . . . . . . . . . . . . . . . . . . . . . . 101
Printing tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Stopping a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Printing on both sides (duplexing). . . . . . . . . . . . . . . . . . . . . . 103
Printing on special media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Managing HP LaserJet toner cartridges . . . . . . . . . . . . . . . . . . . . 107
Extending toner life by redistributing toner . . . . . . . . . . . . . . . 108
Recycling toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Hints and help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
5 Copying
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Document Assistant . . . . . . . . . . . . . . . . . . . . . . . .
Loading paper for copy output. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting items to be copied . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading items to be copied . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reducing or enlarging copies . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Copying long pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Features available only through the software . . . . . . . . . . . . . . . .
Hints and help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
111
112
112
113
113
114
116
117
117
118
119
120
120
6 Scanning
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting items for scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading items to be scanned . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting a scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
EN
121
122
122
124
Contents 7
Common scan modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Working with scanned items in the viewer . . . . . . . . . . . . . . .
Saving scanned items. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Working with the desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using link icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Scanning to text using OCR . . . . . . . . . . . . . . . . . . . . . . . . . .
About OCR software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Scanning from a TWAIN-enabled program . . . . . . . . . . . . . . . . . .
Scanning long pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hints and help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
125
126
126
127
128
129
130
131
132
132
7 E-Mailing Portable Documents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introducing the portable document viewer . . . . . . . . . . . . . . . . . .
Selecting items for scanning to e-mail. . . . . . . . . . . . . . . . . . . . . .
Loading items to be scanned to e-mail . . . . . . . . . . . . . . . . . . . . .
E-mailing paper documents from the Document Assistant . . . . . .
E-mailing paper documents by scanning first . . . . . . . . . . . . . . . .
E-mailing portable documents from the JetSuite Pro software . . .
E-mailing portable documents from another program . . . . . . . . . .
133
134
135
135
137
137
138
138
8 Managing Basic Features
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Using the control panel menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
The Menu tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Setting send fax options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Inserting a pause or wait. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Enabling special dialing symbols . . . . . . . . . . . . . . . . . . . . . . 143
Using special dialing symbols . . . . . . . . . . . . . . . . . . . . . . . . . 143
Special dialing symbols options . . . . . . . . . . . . . . . . . . . . . . . 144
Programming one-touch keys and speed-dial codes . . . . . . . 144
Programming a group-dial code . . . . . . . . . . . . . . . . . . . . . . . 146
Programming a one-touch key for alternate long distance service
148
Changing the time and date . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Changing the fax header. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Adjusting autoredial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Adjusting the time between redials . . . . . . . . . . . . . . . . . . . . . 153
Selecting tone or pulse dialing mode . . . . . . . . . . . . . . . . . . . 154
Changing detect dial tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Setting receive fax options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Changing answer mode and rings to answer . . . . . . . . . . . . . 156
Turning on or off error correction . . . . . . . . . . . . . . . . . . . . . . 158
Changing the page stamp option . . . . . . . . . . . . . . . . . . . . . . 159
Receiving faxes to memory. . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Enabling remote retrieval and setting a password . . . . . . . . . 161
8
Contents
EN
Setting autoreduction for incoming faxes . . . . . . . . . . . . . . . .
Changing the silent detect mode . . . . . . . . . . . . . . . . . . . . . .
Enabling an extension phone . . . . . . . . . . . . . . . . . . . . . . . . .
Managing logs and reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing the fax log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting when the fax log prints . . . . . . . . . . . . . . . . . . . . . . . .
Setting when transmission reports print . . . . . . . . . . . . . . . . .
Printing a one-touch, speed-dial, and group-dial report . . . . .
Printing a configuration report. . . . . . . . . . . . . . . . . . . . . . . . .
Printing a self-test report. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing a Menu tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing all reports at once . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting general defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Controlling sound volume . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing the default resolution . . . . . . . . . . . . . . . . . . . . . . .
Changing the default contrast . . . . . . . . . . . . . . . . . . . . . . . . .
Setting the default collation. . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting the paper size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing the default copy size. . . . . . . . . . . . . . . . . . . . . . . .
Changing the language on the display panel . . . . . . . . . . . . .
Restoring factory defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hints and help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
162
163
163
164
164
165
165
166
166
167
167
168
169
169
171
172
173
174
175
175
176
176
9 Troubleshooting and Maintenance
Basic troubleshooting steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clearing jams from the scanner area . . . . . . . . . . . . . . . . . . . . . .
Clearing jams from paper path areas . . . . . . . . . . . . . . . . . . . . . .
Resetting the HP LaserJet 3100 product . . . . . . . . . . . . . . . .
Resolving control panel error messages . . . . . . . . . . . . . . . . . . . .
Solving fax problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving copying problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving scanning problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving image quality problems. . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving paper feed problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the scanner path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the print path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using a cleaning page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recalibrating the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ordering parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ordering software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
177
178
180
184
185
195
203
207
211
215
222
227
229
232
234
235
236
Appendix A Specifications
Simultaneous tasking features . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Paper weight equivalence table (approximate) . . . . . . . . . . . . . . . 241
Product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
EN
Contents 9
Transportation: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Laser statement for Finland. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Luokan 1 laserlaite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FCC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FCC part 68 requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .
Telephone consumer protection act (US) . . . . . . . . . . . . . . . . . . .
IC CS-03 requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Declaration of conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Canadian DOC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental product stewardship program . . . . . . . . . . . . . . . .
Protecting the environment . . . . . . . . . . . . . . . . . . . . . . . . . . .
Material safety data sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
242
242
243
243
244
245
246
247
248
249
249
249
252
Appendix B Service and Support Information
Warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hewlett-Packard limited warranty statement. . . . . . . . . . . . . .
Obtaining hardware service . . . . . . . . . . . . . . . . . . . . . . . . . .
Returning the unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Service information form . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Software license agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP sales and service offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
253
253
254
255
256
257
259
Appendix C Changing Parallel Port Modes
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Other areas of potential conflict . . . . . . . . . . . . . . . . . . . . . . . 266
Glossary
Index
10
Contents
EN
1
Set Up
Introduction
Thank you for purchasing the HP LaserJet 3100 product, a powerful
business tool with the capabilities of a full range of office equipment.
With the HP LaserJet 3100 product, you can:
●
Print – Easily print documents with the laser quality you have
come to expect from an HP LaserJet printer.
●
Fax – Use the HP LaserJet 3100 product as a standalone fax
machine (your computer doesn’t have to be on) to send and
receive faxes, as well as perform advanced tasks such as
forwarding faxes to another location. Use the software to send
faxes from and receive them to your computer (PC faxing).
●
Copy – Make superior laser-quality copies. You can make up to
99 copies of a 30-page original. You can also adjust the contrast,
enlarge or reduce the copies, collate, and more.
●
Scan – Scan important documents to create electronic files of
them. Use the scanner to make a fax cover sheet from your
letterhead, or scan documents for use with other software. You
can also scan a document and attach it to an e-mail message (if
you have an e-mail program).
●
Use Software – Use the software to print, fax, copy, or scan.
Also use the software to store and organize scanned documents
so you can quickly find that invoice, receipt, or business card
from weeks ago.
This multifunction product helps increase your productivity by
allowing you to do more than one task at a time. Send an electronic
fax while the HP LaserJet 3100 product makes copies, or scan a
document while printing.
This chapter will familiarize you with the features of the HP LaserJet
3100 product and provide setup and installation instructions. These
instructions supplement those on the one-page Quick Setup Guide
that came with the product.
EN
1 Set Up 11
HP LaserJet 3100 product features
The HP LaserJet 3100 product can function with or without installing
the software, but certain functions will not be available unless you do
install the software.This table shows which of the HP LaserJet 3100
product’s features are available with software installed and which are
available without software installed.
Feature or Function:
Available
with software
installed:
Available
without
software:
Faxing to and from the HP LaserJet 3100
product
✓
✓
Copying from the HP LaserJet 3100 product
✓
✓
Access through the control panel to HP
LaserJet 3100 product setup options, fax
and copy options, and setup for one-touch
keys, and speed-dial and group-dial codes
✓
✓
Printing from your computer to the HP
LaserJet 3100 product
✓
Scanning from the HP LaserJet 3100
product to your computer
✓
Faxing electronic documents to and from
your computer (PC faxing)
✓
Optical character recognition (OCR)
software for converting scanned images to
editable text documents
✓
Quick access through the software to HP
LaserJet 3100 product setup options, fax
and copy options, and setup for one-touch
keys and speed-dial codes
✓
Access to PC fax PhoneBooks
✓
Access to special copying features, such as
two or four copies per page (2 up and 4 up)
and collation for very large documents
✓
If you have a computer, HP strongly recommends that you install the
software. This provides you with the full functionality of the HP
LaserJet 3100 product and is the easiest method for setting required
features.
12 1 Set Up
EN
Checklist for setting up if installing software
If you choose to install the software, you need to do the following to
set up the HP LaserJet 3100 product as a printer, fax machine,
copier, and scanner (instructions follow):
❏ Unpack the HP LaserJet 3100 product and check the box contents
❏ Identify parts
❏ Install the toner cartridge
❏ Attach supports for bins and trays
❏ Connect the parallel cable
❏ Attach the paper loading label
❏ Load paper
❏ Connect the telephone cords
❏ Connect the power cord
❏ Install the software
Checklist for setting up if not installing
software
If you choose not to install software at this time, you need to do the
following to set up the HP LaserJet 3100 product as a standalone fax
machine and copier (instructions follow):
❏ Unpack the HP LaserJet 3100 product and check the box contents
❏ Identify parts
❏ Install the toner cartridge
❏ Attach supports for bins and trays
❏ Attach the paper loading label
❏ Load paper
❏ Connect the telephone cords
❏ Connect the power cord
❏ Set required features for standalone fax (the fax header, time and
date, answer mode, and number of rings to answer)
EN
1 Set Up 13
System requirements
If you are installing software and will be doing an Express installation,
your computer needs to meet the following minimum requirements:
14 1 Set Up
●
have an IBM PC (or 100% compatible) 486 processor or better
(or Pentium® 90 MHz processor or better for Windows NT 4.0)
with a dedicated IEEE-1284 bidirectional or ECP-compliant
parallel port
●
have 16 megabytes (MB) or more of RAM (32 MB or more of
RAM for Windows NT 4.0)
●
have 30 MB or more of free hard disk space
●
be running Microsoft® Windows 3.1x, Windows 95, or Windows
NT 4.0
EN
Checking the contents
A
C
B
D
E
F
H
G
I
K
J
L
Unpack the box and check that it includes the following:
A
HP LaserJet 3100 product
B
Paper Output Support
C
Paper Input Support
D
Document Feeder Support
E
Document Output Support
F
User Guide
G
IEEE-1284 Compliant Parallel Cable (with a “C” Connector)
H
Power Cord
I
Telephone Cord
J
HP LaserJet Toner Cartridge
K
Paper Loading Label
L
Software on CD-ROM
Save the box and packing material in case you need to move or ship
the HP LaserJet 3100 product later.
EN
1 Set Up 15
Identifying parts
Before setting up the HP LaserJet 3100 product, make sure you can
identify the following parts related to the scanner path and paper print
path.
Identifying scanner path parts
Items to be faxed, copied, or scanned use the scanner path, which
consists of the following parts:
Special Media Lever (on top edge
of Document Release Door)
Document
Feeder Tray
Document
Release Door/
Control Panel
Document
Output Slot
16 1 Set Up
EN
Identifying printer path parts
Paper for printing, received faxes, and copy output follows the printer
path. This path consists of the following parts:
Printer Door
Release Latches
Paper Path
Lever
Printer Door
Front Paper
Output
Paper Input Bin
Paper Output Bin
Single-Sheet
Input Slot
EN
1 Set Up 17
Installing the toner cartridge
1
2
HP recommends using HP LaserJet
toner cartridges. HP has designed its HP
LaserJet 3100 product and toner
cartridges to work together to give you
optimal image quality and reliability.
CAUTION
To prevent damage, do not expose the
toner cartridge to light for more than a
few minutes.
To install the toner cartridge
18 1 Set Up
1
Use the two printer door release
latches to pull open the print door.
2
Shake the toner cartridge several
times from side to side (about two
times per second) to distribute the
toner evenly.
EN
3
4
3
Grasp the end of the clear sealing
tape on the side of the cartridge and
pull firmly to remove the entire
length of the tape (about twice as
long as the cartridge).
4
Hold the cartridge by the handle (so
that the arrows are facing the HP
LaserJet 3100 product) and slide
the cartridge into the black grooves
in the HP LaserJet 3100 product.
Rotate the cartridge firmly into
place and close the printer door.
Save the packaging for possible
cartridge storage. See the instructions
included with the cartridge for recycling
information.
Note
If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in cold
water. Hot water and heat from the dryer
set toner into fabric.
EN
1 Set Up 19
Attaching supports
There are four supports you need to
install to support media or items feeding
into or coming out of the HP LaserJet
3100 product.
1
To attach supports
A
B
2
C
D
A
3
B
4
1
Locate the paper input support (A),
paper output support (B), document
feeder support (C), and document
output support (D).
2
Align the paper input support (A)
with the groove on the paper input
bin and push the guide straight
back into the groove.
3
Insert the paper output support (B)
into the groove on the paper output
bin.
4
Insert the document feeder support
(C) into the grooves on the back of
the document feeder tray.
5
Squeeze the ends of the document
output support (D), insert it into the
holes on document output slot, and
release the support.
C
5
D
20 1 Set Up
EN
Attaching the paper loading label
2
You need to attach the label titled
“Remove Paper Before Reloading” to the
HP LaserJet 3100 product.
To attach the label
3
1
Locate the sheet of labels that was
shipped in the paper input bin of the
HP LaserJet 3100 product.
2
Carefully remove the label for your
language from its backing sheet.
3
Attach the label to the HP LaserJet
3100 product near the paper input
bin.
As the label indicates, always remove
and realign all paper together before
reloading. This reduces multiple feeds
and jams.
EN
1 Set Up 21
Loading paper
1
You can load up to 100 sheets of 20 lb
(75 g/m2) paper into the paper input bin.
The HP LaserJet 3100 product prints,
copies, and prints received faxes using
media from the paper input bin (or the
single-sheet input slot).
To load the paper input bin
1
Adjust the guides on the paper input
bin to the size of media you are
loading.
2
Insert up to 100 sheets of paper into
the paper input bin. Be careful not
to overfill the bin.
2
3
Note
When adding paper to an existing stack
in the paper input bin, always remove
the existing paper and realign it with the
new paper before loading to reduce
multiple feeds or jams.
3
22 1 Set Up
Readjust the guides to fit snugly
against the edges of the stack.
EN
Connecting the parallel cable
2
If you do not have a computer or have
chosen not to install the software, you do
not need to connect the parallel cable.
3
Note
If you are connecting the HP LaserJet
3100 product to a computer, the HP
LaserJet 3100 product must be
connected directly to a dedicated parallel
port on the computer. If you have a
device such as an external disk drive or
switch box connected to the computer’s
parallel port, you must unhook the
device to connect and use the HP
LaserJet 3100 product, or you must use
two parallel ports on the computer.
To connect the parallel cable
1
Turn off the computer.
2
Squeeze the clips on the sides of
the parallel cable and attach it to
the connector on the back of the HP
LaserJet 3100 product. Gently tug
on the cable to ensure it is securely
connected, and then push it back in.
3
Connect the other end of the cable
to a parallel port on the computer.
Secure the cable by tightening the
screws.
CAUTION
Do not connect the cable to a serial port
on the computer. Doing so can damage
the HP LaserJet 3100 product. If you
need help locating the parallel port, see
the documentation for the computer.
EN
1 Set Up 23
Connecting telephone cords
This section provides various installation options for connecting the
HP LaserJet 3100 product to the telephone line.
Before you begin
The HP LaserJet 3100 product is not supported with telephone
system features provided by your local telephone company such as
the automatic answering systems often used in large companies,
voice mail, call waiting, and some other advanced features. If you are
connecting the HP LaserJet 3100 product to a line receiving both fax
and voice calls (a shared line) and have these types of features, HP
recommends getting a second telephone line dedicated to fax calls.
CAUTION
If you live in an area that is subject to frequent electrical storms or for
other reasons experiences numerous blackouts, it is strongly
recommended that you purchase and use a telephone line surge
protector. Electrical surges and power interruptions can damage the
HP LaserJet 3100 product.
If you have a modem
If you have an internal computer modem or an external modem
please note these important points:
24 1 Set Up
●
The HP LaserJet 3100 product cannot be used as a data modem
to communicate with other computers, to send and receive
e-mail, or to connect to the Internet. You must continue to use the
computer’s modem for these purposes.
●
It is important that the HP LaserJet 3100 product be directly
connected to the wall jack to prevent the computer’s modem from
interfering with the HP LaserJet 3100 product’s fax
communications.
EN
1
Connecting the HP
LaserJet 3100 product
Use this procedure to connect the HP
LaserJet 3100 product to the wall socket.
To connect the HP LaserJet
3100 product
2
3
EN
1
If any telephone cords are plugged
into the wall socket, unplug them
and set them aside.
2
Plug the included telephone cord
into the socket on the back of the
HP LaserJet 3100 product.
3
Plug the other end of the telephone
cord into the wall socket.
4
If you are connecting other devices
such as a telephone, go to
“Deciding what else to connect.”
- Or If you are not connecting other
devices, go to “Installing the
software.”
- Or If you are not connecting other
devices or installing software now,
you must still set certain fax settings
before using the fax machine. Go to
“Setting features for standalone
fax.”
1 Set Up 25
Deciding what else to connect
In the last step, you connected the HP LaserJet 3100 product to the
wall jack. Generally, there are only three other devices you might
want or need to connect to this same jack: a telephone, an answering
machine, and an external modem or computer with an internal
modem. (Having and using both an internal computer modem and an
external modem is a very rare situation.) Which, if any, of these you
connect to this jack depends on your situation, which should be one
of the following:
Situation 1: You connected the HP LaserJet 3100
product to a jack for a phone line that receives only
fax calls (a dedicated fax line).
You do not need to connect any other devices. However, if you want
to use the fax line for access to the Internet or e-mail, you may want
to connect your external modem or computer with internal modem to
the same jack as the HP LaserJet 3100 product. You may also want
to connect an extra telephone to this jack if you would like to make
outgoing voice calls on this phone line. See “Connecting other
devices” later in this chapter.
Note
If you have another wall jack for this phone line, you can connect the
extra phone and/or external modem or computer with internal modem
to the other jack.
Since this is a dedicated fax line, you should never have an
answering machine or computer voicemail on it. If you are using
computer voicemail, you must connect the computer with internal
modem or the external modem to your dedicated voice line. You will
access the Internet or e-mail using the dedicated voice line.
26 1 Set Up
EN
Situation 2: You connected the HP LaserJet 3100
product to a jack for a phone line that receives both
fax and voice calls (a shared line).
Connect all other devices you have to the same jack as the HP
LaserJet 3100 product. See “Connecting other devices” later in this
chapter.
Note
If you have another jack for this phone line, you can connect some of
the devices to it. However, if you have an answering machine or
computer with voicemail, connect it to the same jack as the HP LaserJet
3100 product.
Connecting other devices (optional)
How you connect the devices you have depends on whether the
devices have British Telecom sockets on the back. Phones or
combination telephone answering machines do not have this socket
and do not need one. However, check your other equipment: Most
answering machines and some modems have a British Telecom
socket. Many modems and computers with internal modems have an
RJ11 (American-style) socket.
If all the devices you are connecting have a British Telecom “Tel”
socket on the back, or if you are only connecting one device, use “To
connect devices with British Telecom sockets.” If you are connecting
at least two devices and one or more of them does not have a British
Telecom socket, use “To connect devices with British Telecom or
RJ11 sockets.”
EN
1 Set Up 27
To connect devices with British Telecom sockets
HP LaserJet
3100 Product
Computer with
Internal Modem
External Answering Phone
Modem Machine
Wall
Socket
If you are not connecting one (or more) of the devices shown, just
cross it out. Then, in the order indicated, connect the devices you do
have. See the next page for step-by-step instructions.
When you are finished connecting other devices, go to “Installing the
software” in this chapter. If you are not installing software now, you
must still set certain setting before using the fax machine. Go to
“Setting required features for standalone fax” in this chapter.
28 1 Set Up
EN
Step 1 Unplug all devices from their power source.
Step 2 Make sure the HP LaserJet 3100 product is plugged into
the wall socket.
Step 3 Connecting a computer with an internal modem
If you are not connecting a computer with internal modem, go
to the next step.
- Or Plug the computer’s cord into the cord for the HP LaserJet
3100 product.
Step 4 Connecting an external modem
If you are not connecting an external modem, go to the next
step.
- Or Plug the external modem’s cord into the cord for the HP
LaserJet 3100 product (or the “Tel” socket on the computer).
Step 5 Connecting an answering machine
If you are not connecting an answering machine, go to the
next step.
- Or Plug the answering machine’s cord into the cord for the HP
LaserJet 3100 product or the “Tel” socket on the last device
you connected.
Step 6 Connecting a telephone
If you are not connecting a telephone, go to the next step.
- Or Plug the telephone’s cord into the cord for the HP LaserJet
3100 product or the “Tel” socket on the last device you
connected.
Step 7 Plug all devices back into their power source.
Step 8 Go to “Installing the software” in this chapter.
- Or If you are not installing the software now, you must still
set certain settings before using the fax machine. Go to
“Setting required features for standalone fax” in this
chapter.
EN
1 Set Up 29
To connect devices with British Telecom or RJ11
sockets
HP LaserJet
3100 Product
Dual
Adaptor
Device without British
Telecom “Tel” socket
Wall
Socket
Answering
Machine
Phone
Before you begin, plug a dual adaptor (not included) into the cord for
the HP LaserJet product.
Then, if you are not connecting one (or more) of the devices shown,
just cross it out. Finally, in the manner indicated, connect the devices
you do have. See the next page for step-by-step instructions.
When you are finished connecting other devices, go to “Installing the
software” in this chapter. If you are not installing software now, you
must still set certain setting before using the fax machine. Go to
“Setting required features for standalone fax” in this chapter.
Note
30 1 Set Up
In the rare instance that you have two devices that do not have British
Telecom “Tel” sockets as well as a telephone and/or answering
machine, you will not be able to connect all the devices to this wall
socket. You may connect part of the devices to another wall socket for
this phone line. However, if you have an answering machine, connect
it to the same wall socket as the HP LaserJet 3100 product.
EN
Step 1 Unplug all devices from their power source.
Step 2 Make sure the HP LaserJet 3100 product is plugged into
the wall socket.
Step 3 Plug a dual adaptor (not included) into the cord for the
HP LaserJet 3100 product.
Step 4 Connecting the device without a British Telecom “Tel”
socket
Plug the device’s cord into one side of the dual adaptor. (This
device is usually an external modem or computer with
internal modem.)
Step 5 Connecting an answering machine
If you are not connecting an answering machine, go to the
next step.
- Or Plug the answering machine’s cord into the other side of the
dual adaptor.
Step 6 Connecting a telephone
If you are not connecting a telephone, go to the next step.
- Or Plug the telephone’s cord into the “Tel” socket on the
answering machine.
Step 7 Plug all devices back into their power source.
Step 8 Go to “Installing the software” in this chapter.
- Or If you are not installing the software now, you must still
set certain settings before using the fax machine. Go to
“Setting required features for standalone fax” in this
chapter.
EN
1 Set Up 31
Connecting the power cord
1
The HP LaserJet 3100 product does not
have a power switch. It turns on when
the power cord is connected.
CAUTION
HP does not recommend use of battery
backup or uninterruptible power supplies
with this product. Using them could
damage the product.
1
Connect the power cord to the
connector on the back of the HP
LaserJet 3100 product.
2
Plug the other end into a grounded
power strip or wall outlet. Once the
power is connected, the HP
LaserJet 3100 product turns on and
runs an internal self-test.
Note
If you have plugged the HP LaserJet
3100 product into a power strip, keep the
power strip turned on at all times.
Otherwise, the HP LaserJet 3100
product cannot receive faxes.
32 1 Set Up
EN
Installing the software
This section contains instructions for installing the HP LaserJet 3100
software in Windows 95, Windows NT 4.0, or Windows 3.1x and for
setting required fax settings.
When you install software, you will be asked if you want an Express
or a Custom installation. The Express installation installs all of the
software and is recommended for first-time users. If you choose the
Express installation, the following are installed:
EN
●
Installer software – installs all of the other software.
●
Configuration software – helps you configure and set up the HP
LaserJet 3100 product.
●
Driver software – allows you to print from your computer to the
HP LaserJet 3100 product and scan from the HP LaserJet 3100
product to the computer.
●
PC Fax software – allows you to send faxes from and receive
faxes to your computer.
●
The HP JetSuite™ Pro software – allows you to print, fax, copy,
and scan from your computer. Also lets you annotate, organize,
and store scanned items.
●
Optical character recognition (OCR) software – used to convert
scanned images into text that can be edited in word-processing
software.
●
Online help – provides help for using the software.
1 Set Up 33
If you already have a PC fax program
The JetSuite software that came with the HP LaserJet 3100 product
includes a PC fax program. HP recommends using the included
JetSuite PC fax program because it is designed to work with the HP
LaserJet 3100 product. However, you can continue using the PC fax
program you already have.
If you want to use the JetSuite PC fax program, change the setup for
the other PC fax program so that it doesn’t answer incoming calls, or
uninstall it. You cannot have both programs trying to answer fax calls
on the same line. If you want to continue using your PC fax program,
see the Readme file for a list of PC fax packages that have been
tested for compatibility with the HP LaserJet 3100 product.
Note
34 1 Set Up
The HP LaserJet 3100 product comes with scanning software. You can
also use other TWAIN-compliant scanning software that is compatible.
See the Readme file for a list of programs that have been tested for
compatibility.
EN
Using the CD-ROM or floppy disks
The software was shipped on CD-ROM. If you need floppy disks, you
can make them (if you have access to another computer with a
CD-ROM drive) or order them. To make floppy disks, see “Creating
floppy disks from the CD-ROM” in this chapter. To order floppy disks,
or a replacement CD-ROM if yours is damaged, see “Ordering
software” in chapter 9.
Installation instructions
Follow the installation instructions for your operating system.
To install the software on Windows 95/NT 4.0
Note
To install the software on Windows NT 4.0, you must log on with
administrator privileges.
1
If the “New Hardware Found” screen has opened, click Cancel.
2
Quit all open programs.
3
For the CD-ROM: Insert the CD-ROM into the CD-ROM drive
(usually D). When the welcome screen opens, follow the
directions on screen. If the welcome screen does not open, click
Start, and then Run. Type X:SETUP, replacing “X” with the letter
of your drive, and click OK.
For floppy disks: Insert Disk 1 into the floppy disk drive (usually
A or B). Click Start, and then Run. Type X:SETUP, replacing “X”
with the letter of your drive, and click OK.
EN
4
Follow the instructions on the screen. The setup takes a few
minutes. When it is complete, remove the CD-ROM or last floppy
disk.
5
Print a test page. See “Printing a test page” later in this chapter.
1 Set Up 35
To install the software on Windows 3.1x
1
To quit all open programs except Program Manager:
a Press CTRL+ESC to display the Task List window.
b Select a program to close.
c Click End Task and press ENTER. The program closes.
d Repeat steps a-c to close the other programs.
2
For CD-ROM: Insert the CD-ROM into the CD-ROM drive
(usually D).
For floppy disks: Insert Disk 1 into the floppy disk drive (usually
A or B).
Note
36 1 Set Up
3
From the File menu in Program Manager, choose Run.
4
Type X:SETUP, replacing “X” with the letter of your drive, and
click OK.
Windows-32 Bit extensions (Win32s) are required. If prompted to install
Win32s and Freecell, click OK and Continue to install these
applications.
5
Follow the instructions on the screen. The setup takes a few
minutes. When it is complete, remove the CD-ROM or last floppy
disk.
6
Print a test page. See “Printing a test page” later in this chapter.
EN
Creating floppy disks from the CD-ROM
If you do not have a CD-ROM drive but have access to an IBMcompatible computer with one, you can make a set of software
installation disks from the CD-ROM to use with Windows 3.1x or
Windows 95. You need at least 13 blank, formatted 1.44 MB floppy
disks.
Note
If you do not have access to a CD-ROM drive, you can order the
software on floppy disks. See “Ordering software” in chapter 9.
To make installation disks
1
Insert the CD-ROM into the CD-ROM drive (usually D). If the
installation program opens, click Cancel and then Exit Setup.
2
For Windows 95: click Start, then Run.
- Or For Windows 3.1x: from the File menu in Program Manager,
choose Run.
3
Type X:\English\makedisk\makedisk, replacing “X” with
the letter of your drive, and click OK.
4
Follow the instructions on the screen.
Uninstalling the software
The Uninstall option of the setup program allows you to remove the
HP LaserJet 3100 product software from your computer. The uninstall
option will not automatically remove your JetSuite PC Fax Phone
Books or any documents created using the HP LaserJet 3100 product
and the JetSuite Pro software.
To uninstall the software for Windows 95/NT 4.0
Note
EN
To uninstall the software from Windows NT 4.0, you must log on with
administrator privileges.
1
Click Start, select Programs, then select JetSuite Pro for the
HP LaserJet 3100.
2
Select the JetSuite Uninstall option, and then follow the
directions on the screen. The software is removed from the
computer.
1 Set Up 37
To uninstall the software for Windows 3.1x
In Program Manager, double-click JetSuite Uninstall in the JetSuite
Pro program group, and then follow the directions on the screen. The
software is removed from the computer.
38 1 Set Up
EN
Installation troubleshooting
Use the following table to solve problems that might occur when
installing the software.
Problem
Cause
Solution
You receive this
message: “Setup has
determined that you do
not have enough disk
space on the selected
drive. Please reduce the
set of install components
or change the install
drive.”
The JetSuite software
requires at least 30 MB of
available disk space to be
installed.
After you select the JetSuite software and data
directories, the installation program checks that
your computer has enough available disk space.
Try deleting unnecessary files or archiving older
data to floppy disks or some other medium.
The software did not
install (Windows 95/
NT4.0)
All programs except Systray
and Explorer should be
closed.
To check, press CTRL+ALT+DEL. If there are other
open programs, click one and click End Task.
Repeat for each other open program. Then,
re-install the software.
You receive this
The parallel cable is loose or
message: “JetSuite Fax not directly connected.
has detected that the HP
LaserJet 3100 is either
switched off or is not
The power cord is loose.
connected to your
computer.”
The cable may be faulty.
The computer cannot
The correct drive may not
read the installation
have been specified.
CD-ROM or floppy disks.
Make sure the parallel cable between the
computer and the HP LaserJet 3100 product is
securely connected.
Make sure the power cord is securely connected
between the HP LaserJet 3100 product and the
power source.
If you have another size C parallel cable, try
attaching it to the HP LaserJet 3100 product.
Check for the proper disk drive letter. Often, it is D
or E for the CD-ROM drive or A or B for the floppy
disk drive.
The CD-ROM or floppy disks Check the CD-ROM or disks for damage. Copy
may be damaged.
the CD-ROM or disk directories to the hard drive.
Then install from the hard drive.
You receive this
The software needs at least See the documentation for your computer for
message “There are not two COM ports. At least two information on making more COM ports available.
enough free COM ports COM ports are not available.
on this system. You
must have at least two
available COM ports to
install this software.”
EN
1 Set Up 39
Setting required features for standalone fax
Certain settings must be determined before using the HP LaserJet
3100 product as a fax machine. If you have installed the software,
you already set these features, and you can go to the next section.
If you do not intend to install the software, you need to do the
following:
❏ Set the correct time and date.
❏ Enter the fax header information. Filling it in is a legal
requirement. Most HP LaserJet 3100 product functions are not
available until it is filled in.
❏ Check the answer mode and number of rings-to-answer settings.
Depending on your configuration, you may or may not have to
alter these settings.
See the following pages for instructions on altering or checking these
settings. For information on other settings, such as programming a
Mercury button or changing from tone to pulse dialing, see chapter 8,
“Managing Basic Features.”
40 1 Set Up
EN
Setting the time and date
The time and date information is included in the header that prints at
the top of faxes you send. The time and date also show on the control
panel display when the HP LaserJet 3100 product is idle.
To change the time and date
Note
1
Press ENTER/MENU.
2
Use the < and > keys to select Time/Date, Header and press
ENTER/MENU.
3
Press ENTER/MENU to select Time/Date.
4
Use the < and > keys to select a 12-hour or 24-hour clock and
press ENTER/MENU.
5
Enter the current time using the numeric keys.
6
If you chose the 24-hour clock, press ENTER/MENU.
- Or If you need to change the AM or PM designation, use the < and >
keys to select the correct one, and then press ENTER/MENU.
7
Enter the current date using the numeric keys. Make sure to enter
the month and day using both digits, such as “05” for May.
If you enter a number incorrectly, press BACK SPACE until you reach
the entry. Then re-enter the number.
8
EN
Press STOP/CLEAR to exit the Menu settings.
1 Set Up 41
Setting the fax header
This information prints at the top of faxes you send. Filling it in is a
legal requirement. Most HP LaserJet 3100 product functions are not
available until it is filled in.
Note
For special dialing symbols, see Chapter 8 “Managing Basic Features.”
To set the fax header
Note
42 1 Set Up
1
Press ENTER/MENU.
2
Use the < and > keys to select Time/Date, Header and press
ENTER/MENU.
3
Use the < and > keys to select Fax Header and press
ENTER/MENU.
4
Enter your fax number and press ENTER/MENU. If you want to
separate numbers, insert spaces using the > key.
5
Use the numeric keys to add the name of your company (32
characters maximum). To do so, repeatedly press the numeric
key for the letter you need until the letter appears. For example, if
the first letter you need is a “C,” press 2 repeatedly until a C
appears. (Lower case letters appear after the upper case ones
and the number of that key.) Press > to go to the next space.
To insert punctuation, press * repeatedly until the character you want
appears, and then press > to go to the next space. If you need to delete
a letter, press > until you reach the space to the right of the letter, and
then press BACK SPACE.
6
When you have finished, press ENTER/MENU.
7
Press STOP/CLEAR to exit the Menu settings.
EN
Setting the answer mode and rings to answer
The answer mode is set to Automatic or Manual depending on your
situation. In Automatic mode, the HP LaserJet 3100 product answers
incoming calls after the number of rings to answer specified. Or, it
“listens” for fax tones when an answering machine connected to the
line answers first and then answers if it’s a fax call. In Manual mode,
the HP LaserJet 3100 product never answers calls. You must start
the fax receiving process yourself, either by pressing START on the
control panel or *** on a phone connected to that line.
If the HP LaserJet 3100 product is set to Automatic mode, you may
need to adjust the rings-to-answer setting. This is especially
important if the HP LaserJet 3100 product is connected to a line
receiving both fax and voice calls (a shared line) with an answering
machine. The rings to answer on the HP LaserJet 3100 product must
be higher than the rings to answer on the answering machine. This
allows the answering machine to answer the incoming call and record
a message if it’s a voice call. This also allows the HP LaserJet 3100
product to listen to the call, and if it detects fax tones, to take the call.
For the HP LaserJet 3100 product, the factory default answer mode is
Automatic, and the default number of rings to answer is 5. Use the
table below to determine what settings to use given your situation.
If you have:
Do this with
the answer
mode:
And do this with the
number of rings to answer
on the HP LaserJet 3100
product:
A line only receiving fax calls (a
dedicated line).
Leave set to
Automatic
Change to 1 or 2 rings.
A line receiving both fax and voice
calls (a shared line) and only a
telephone.
Leave set to
Automatic*
Leave set to 5.
A line receiving both fax and voice
calls (a shared line) and an
answering machine or computer
voicemail.
Leave set to
Automatic
Set to 2 higher than number
on answering machine or
computer voicemail. For
example, set to 6 if answering
machine answers at 4.
*In Automatic, the HP LaserJet 3100 product automatically answers fax calls. However,
people calling to speak to you hear fax tones if you do not answer or they do not hang
up by the fifth ring. Use Manual if you do not want voice callers ever to hear fax tones,
but remember that fax calls are not received automatically.
EN
1 Set Up 43
To set the answer mode
1
Press ENTER/MENU.
2
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
3
Use the < and > keys to select Incoming Faxes and press
ENTER/MENU.
4
Press ENTER/MENU to select Answer Mode.
5
Use the < and > keys to select Automatic or Manual and press
ENTER/MENU.
6
Press STOP/CLEAR to exit the Menu settings.
To set the number of rings to answer
44 1 Set Up
1
Press ENTER/MENU.
2
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
3
Use the < and > keys to select Incoming Faxes and press
ENTER/MENU.
4
Press ENTER/MENU to select Rings to Answer.
5
Enter the number of rings to answer and press ENTER/MENU.
6
Press STOP/CLEAR to exit the Menu settings.
EN
Printing a test page
Use the “To print a self-test report” procedure to ensure that the HP
LaserJet 3100 product is working properly. If you installed the
software, see “To print a test page from the software” to ensure that
the HP LaserJet 3100 product and software are working properly.
To print a self-test report
1
Press ENTER/MENU.
2
Use the < and > keys to select Reports and press ENTER/MENU.
3
Use the < and > keys to select Self Test and press ENTER/
MENU. The HP LaserJet 3100 product exits the Menu settings
and prints the report, which confirms the HP LaserJet 3100
product is working.
To print a test page from the software
1
Open a document created in a program such as Write.
2
From the File menu, select the Print command. Make sure the
HP LaserJet 3100 product is selected and click OK. The HP
LaserJet 3100 product should print a test page, which confirms
both the software and HP LaserJet 3100 product are working.
Taking the next step
The HP LaserJet 3100 product is now ready to use. HP strongly
recommends that you now go to chapter 2, “Quick Tutorial.” There,
you can explore some of the HP LaserJet 3100 product’s features
and do so some of the most commonly used tasks.
EN
1 Set Up 45
46 1 Set Up
EN
2
Quick Tutorial
Introduction
Read this chapter for a quick start in learning the basics about the HP
LaserJet 3100 product. This chapter contains the most general
information about how to do everyday tasks. You’ll also find many
pointers to more information and how to get help.
In this chapter, you will learn how to:
●
Identify control panel keys and features
●
Use the control panel menu
●
Identify features of the Document Assistant dialog
●
Identify the key features of the JetSuite Desktop
●
Identify the key features of the JetSuite Viewer
●
Send a fax
●
Make a copy
●
Scan an item to the computer
Remember that unless you have a computer and have installed the
software, you will only be able to send a fax or make a copy using the
control panel.
EN
2 Quick Tutorial 47
Identifying control panel keys and features
A
B
D
C
E
H
R
F
I
G
J
Q
P
O
N
M
L
K
Look for the following buttons and features on the control panel. These buttons and features
are used to fax paper-based documents, make copies, and adjust settings for the HP LaserJet
3100 product.
A
B
C
D
E
F
G
H
I
Ready Light – When solid, indicates the HP
J
LaserJet 3100 product is ready and has no
error conditions.
Error light – When solid, indicates an error
K
condition.
Control Panel Display – Displays messages L
or Menu settings.
One-touch keys – Store frequently dialed fax
numbers.
Enter/Menu key – Used to access the Menu, M
save a selection, or go down one level in the
Menu settings.
Back Space key – Used to go up one level in N
the Menu settings or to backspace when
typing text.
Back Arrow key (<) – Used to scroll back
O
through items at the same Menu level.
Speed-Dial key – Push this key plus a two- or
three-digit code to send faxes to previously
stored fax numbers.
Redial/Pause key – Push to redial the last fax
number or use to insert a pause into a fax
number.
Numeric keys – Use to enter fax numbers. Also
used to add letters when typing a name in the
fax header or for speed-dials.
Volume key – Used to adjust the speaker
volume for incoming and outgoing faxes.
Forward Arrow key (>) – Used to scroll
P
forward through items at the same Menu level.
Also used to insert a space when typing text.
Stop/Clear key – Stops or clears any action in Q
progress or exits the Menu settings.
Copy key – Starts the copy function.
R
48 2 Quick Tutorial
Start key – Starts sending paper faxes.
Manual Dial key – Used to dial each digit as it is
pressed. Often used for dialing with calling cards
or international dialing.
Resolution key – Used to adjust the resolution
for the current fax or copy job.
Contrast key – Used to adjust the contrast for
the current fax or copy job.
EN
Using the control panel menu
Using the control panel menu, you can access all copy and fax
features and settings. Follow these general steps to familiarize
yourself with the control panel menu. See “Sending a fax” or “Making
a copy” later in this chapter for instructions for those specific tasks.
For a list of menu items, see “The Menu tree” in chapter 8.
To use the control panel Menu
Note
EN
1
Press ENTER/MENU. This gives you access to the Menu choices.
2
Use the < (left arrow) and > (right arrow) keys to scroll through
the menu items that appear on the control panel display.
3
When you find the item you want, press ENTER/MENU to save the
selection. A new series of options relating to the item you chose
appears.
If you accidentally chose an incorrect item, press BACK SPACE. This
takes you back to the set of options you had before you pressed
ENTER/MENU.
4
Use the < and > keys to scroll through the new Menu items.
When you find the item you want, press ENTER/MENU to save the
selection.
5
When you have saved the final selection, press STOP/CLEAR to
exit the menu and return the HP LaserJet 3100 product to the
Ready state.
2 Quick Tutorial 49
Identifying Document Assistant features
(software)
The Document Assistant is a dialog that appears on the computer
screen when you load a document into the document feeder tray.
(This assumes that you have installed the software and your
computer is on.) Click anywhere on the Document Assistant to
activate it and display the names of the functions:
Click anywhere
on this screen
to activate it
As indicated, you can choose to fax, copy, or scan the document
loaded in the document feeder tray. If you have a compatible e-mail
program, the Scan to E-mail button also appears.
Click Scan to
begin scanning
Click Fax to
begin Faxing
Click here to
begin scanning
to E-mail
Click Copy to
begin Copying
Click Config to
access config.
settings
50 2 Quick Tutorial
Click Cancel to
make dialog box
disappear
Click Help to access online help
EN
If you are scanning (or scanning to e-mail), you must begin the task
using the Document Assistant, the JetSuite Pro software, or another
type of software; you cannot use the control panel. If you are faxing or
copying, you can use the software or control panel. If you choose the
control panel, the Document Assistant closes.
At the bottom of the Document Assistant are the Config., Help, and
Cancel buttons. Click Config. to access software and HP LaserJet
3100 product configuration settings. Help takes you to the online help
for the JetSuite software and the HP LaserJet 3100 product. Clicking
Cancel closes the Document Assistant.
Accessing the JetSuite Pro software
You can access the JetSuite Pro software by:
●
using the Document Assistant, as described above
●
using the Program Manager in Windows 3.1x or the Start menu
in Windows 95/NT 4.0
●
double-clicking the HP LaserJet 3100 product icon on the
Windows 95/NT 4.0 taskbar (at the bottom, right of your computer
screen)
There are two main components to the JetSuite software: the desktop
and the viewer. These two components are described in the following
sections.
EN
2 Quick Tutorial 51
Introducing the viewer (software)
When you initiate a scan from the Document Assistant, the scanned
item appears as an unnamed file in the viewer of the JetSuite Pro
software. Identify the different parts of the viewer window:
Toolbar
Annotation
toolbar
Close-up
view of a
scanned item
Manager
toolbar
Status
toolbar
The viewer allows you to work with the content of the scanned item.
Use the viewer to:
●
highlight text or images or add electronic sticky notes using the
annotation tools.
●
clean up or adjust the scanned item.
●
send the item to print, copy, fax or attach it to an e-mail message.
52 2 Quick Tutorial
EN
Introducing the desktop (software)
When you close a document in the viewer, it appears as a thumbnail
(a small image) or file name in the desktop of the JetSuite Pro
software. Identify the following features on the desktop:
File toolbar
JetSuite
Folders
Thumbnail of
a scanned
item
Manager
toolbar
Status toolbar
The desktop helps you manage scanned documents. Use the
desktop to:
●
organize and file a saved, scanned item in a folder.
●
send the scanned item to another program, such as a word
processing program.
●
manage faxes being sent from and received to the computer and
view fax logs for all faxes.
If you want to return to viewing the document in the viewer, doubleclick the thumbnail or file name of the document.
For more information about scanning and the JetSuite software, see
chapter 6, “Scanning,” and the online help.
EN
2 Quick Tutorial 53
Using online help
You installed the online help when you installed the software. Online
help contains detailed procedures that guide you through any task
you want to perform from the software. It provides information that is
specific to the current task. Online help is also a troubleshooting tool.
When questions arise or a problem occurs, the quickest way to find a
solution is to access your online help.
Online help contains the following general topics:
Installation Help — provides help on installing the software and
determining required settings.
General Information Help — gives overview information for the
print, fax, copy, and scan functions. Also gives overview information
for the JetSuite software.
Troubleshooting — gives solutions for common problems.
How Do I — provides step-by-step instructions on printing, faxing,
copying, scanning, configuration, and other JetSuite software tasks.
You can access online help by:
●
clicking Help on the Document Assistant or any screen where the
Help button appears.
●
selecting Contents from the Help menu on the desktop or
viewer.
54 2 Quick Tutorial
EN
Loading items to be faxed, copied, or scanned
1
2
1
Whether you are faxing a paper item,
copying, or scanning, the procedure for
loading the item is the same.
CAUTION
Make sure to use a carrier sheet when
faxing, copying, or scanning fragile items
and photographs. Sent unprotected,
fragile items can be damaged, and
photographs will be scratched and can
lose their finish.
Note
Before loading an item, remove anything
that may damage the HP LaserJet 3100
product, such as staples or self-stick
notes.
To load an item
2
1
Adjust the guides in the document
feeder tray to the size of the item
you are loading.
2
Place up to 30 pages top first, face
down, into the document feeder
tray.
Wait for the HP LaserJet 3100 product to
load the first page.
EN
2 Quick Tutorial 55
Sending a fax
You can send a fax using the control panel or by clicking Fax on the
Document Assistant. If you choose the control panel, the Document
Assistant disappears.
To send a fax using the control panel
1
Dial the fax number using the numeric keys.
2
Load the document into the document feeder tray.
3
Press START to begin faxing.
For more information about sending faxes from the control panel, see
chapter 3, “Faxing.”
56 2 Quick Tutorial
EN
To send a fax using the Document Assistant
1
Load the document into the document feeder tray.
2
When the Document Assistant appears, click anywhere on it to
activate it.
3
Click Fax.
Click here
4
When the JetSuite PC Send Fax dialog box appears, type the
recipients name and fax number and add a cover page (optional).
5
Click Send Fax to begin sending the fax.
See chapter 3, “Faxing,” for more detail on when to fax from the
control panel, the Document Assistant, or a program, such as the
JetSuite Pro Desktop or a word-processing program. For more
information on using the Document Assistant and JetSuite Pro
software, see the online help.
EN
2 Quick Tutorial 57
Making a copy
You can initiate a copy using the control panel or by clicking Copy on
the Document Assistant. If you choose the control panel, the
Document Assistant disappears.
To make a copy using the control panel
1
Load the document into the document feeder tray.
2
If you are just making one copy, press COPY.
- Or If you are making multiple copies, use the numeric keys to enter
the number of copies and then press COPY.
For more information about making copies from the control panel, see
chapter 5, “Copying.”
58 2 Quick Tutorial
EN
To make a copy using the Document Assistant
1
Load the document into the document feeder tray.
2
When the Document Assistant appears, click anywhere on it to
activate it.
3
Click Copy.
Click here
4
In the dialog box that appears, adjust options, such as contrast
and brightness.
5
Click Start Copy to begin copying.
See chapter 5, “Copying,” for more detail on when to choose to copy
from the control panel or the Document Assistant. For more
information on using the Document Assistant, see the online help.
EN
2 Quick Tutorial 59
Scanning an item
You must have installed the software to scan an item. Start a scan
from the Document Assistant by clicking Scan.
When the next dialog box opens, click Start Scan or Scan to Text.
Clicking Start Scan places the item in the viewer of the JetSuite Pro
software. Using this program, you can annotate, organize, and store
important documents. If you click Scan to Text, the document is
converted to editable text and opens in an unnamed file in your wordprocessing program.
To scan to the JetSuite Desktop
1
Load the document into the document feeder tray.
2
When the Document Assistant appears, click anywhere on it to
activate it.
3
Click Scan.
Click here
4
In the dialog box that appears, adjust any options, such as
contrast, and click Start Scan.
5
After it has been scanned, the item will appear in the viewer.
Explore the options: Add annotations and hyperlinks, and then
send the item to fax, print, or another task.
For more information on scanning, see chapter 6, “Scanning,” and the
online help. For more information on scanning to e-mail, see chapter
7, “E-mailing Portable Documents,” and the online help.
60 2 Quick Tutorial
EN
3
Faxing
Introduction
This chapter provides an overview of the different faxing capabilities
provided by the HP LaserJet 3100 product and the software.
In this chapter, you will also learn how to work with paper faxes using
the HP LaserJet 3100 product’s control panel. If you can use the
software to adjust the setting or perform the same procedure with a
paper fax, it will have this icon next to it:
If you need to adjust fax default settings, change set up information,
or program one-touch keys and speed-dial codes from the control
panel, see chapter 8, “Managing Basic Features.”
All procedures and settings for PC faxing are controlled from the
software. For more information about PC faxing and using the
software, see “Faxing overview” in this chapter, and then see the
online help.
EN
3 Faxing 61
Faxing overview
You can work with faxes in the following ways:
●
Use the HP LaserJet 3100 product to send and receive faxes.
●
Use the Document Assistant to send a paper fax and gain access
to software features such as the PC Fax Phone Book. (You must
have installed the software to use the Document Assistant.)
●
Send electronic documents as faxes and receive incoming faxes
to the computer.
Faxing using the HP LaserJet 3100 product
The HP LaserJet 3100 product operates just like a regular fax
machine; you don’t have to install the software or have the computer
on for it to work. From the HP LaserJet 3100 product, you can send
and receive paper faxes and adjust all settings needed for faxing from
the control panel.
Normally, received faxes are printed at the HP LaserJet 3100
product. However, you can choose to have incoming faxes stored in
the HP LaserJet 3100 product’s memory until you print them.
This chapter details how to work with faxes sent from and received to
the HP LaserJet 3100 product. Chapter 8 explains how to adjust the
HP LaserJet 3100 product’s default settings, change setup
information, and program one-touch keys and speed-dial codes.
Hint
62 3 Faxing
If you want to improve the quality of a paper document before faxing
it, scan the document to the viewer of the JetSuite Pro Desktop program
first and straighten or clean the image. Then, send it as a fax from the
software. See chapter 6, “Scanning,” for more information.
EN
Sending faxes using the Document
Assistant (software)
If you have installed the software and the computer is on, you can use
the Document Assistant to send a paper fax. The Document Assistant
appears on the computer screen when you load a document into the
document feeder tray.
Click here to
begin faxing
After clicking Fax, you can fill out the recipient’s information and send
the fax. You also have access to settings for the HP LaserJet 3100
product.
The advantages to using the Document Assistant are that you can
add an electronic cover sheet (stored on the desktop) and access fax
numbers stored in the JetSuite PC Fax Phone Books. When using the
control panel, you only have access to the one-touch keys and
speed-dial codes.
Before using the Document Assistant to send a paper fax, see
“Selecting items for faxing, copying, and scanning” and “Loading
items to be faxed” in this chapter. The other procedures in this
chapter only describe how to do faxing tasks using the control panel,
but any that can also be done from the software have this icon next to
them:
For more information on using the Document Assistant, click Help on
the Document Assistant dialog box.
EN
3 Faxing 63
Faxing using a program (software)
With the JetSuite software, you can fax electronic documents from
and receive incoming faxes to your computer. You can also adjust the
settings for PC faxing and the HP LaserJet 3100 product.
You can easily send many electronic documents directly from the
program in which they were created, if the program is compatible. To
find out if your program is compatible, simply open a document in the
program, choose the Print command, and see if JetSuite Fax is a
printer option. If so, select it. The JetSuite Pro software opens its
JetSuite PC Send Fax dialog, where you can fill in the recipient’s
name and fax number, add a cover sheet (optional), and send the fax.
If the document you want to fax is a JetSuite document, select it on
the desktop, or double-click it to open it in the viewer. Then, click the
Fax icon in the Manager toolbar. The JetSuite PC Send Fax dialog
opens, and you can proceed as described above.
You can also use the software to receive incoming faxes to the
computer, but there are some limitations. Your computer must be on
when faxes arrive. Also, if you have a phone line receiving both fax
and voice calls (a shared line) and an answering machine or
computer voicemail on the line, you must turn off the answering
machine or voicemail to receive faxes to the computer. If you don’t,
either the answering machine or voicemail answers all calls or the PC
fax program does.
Many users choose to send faxes from the computer because it is
convenient, but because of the limitations on receiving to the
computer, most users choose to receive faxes to the HP LaserJet
3100 product.
64 3 Faxing
EN
If you choose to send faxes from any program or receive faxes to the
computer, you can view and manage them from the desktop. And all
faxes, whether they were sent from or received to the computer or the
HP LaserJet 3100 product, will have an entry in the Log folder on the
desktop. The Log entry is not the fax itself but a record of the basic
information about the fax, such as when and to whom it was sent or
when and from whom it was received.
Click here to see
faxes waiting to
be sent, or
recently sent
Click here to see
faxes recently
received to the
computer
Click here to see the
log for faxes sent
from or received to
the computer or the
HP LaserJet 3100
product
Using the software, you can also do the following:
●
Control all the settings for the software and most of the settings
for the HP LaserJet 3100 product.
●
Change setup and header information.
●
Add numbers to the PC Fax Phone Books. These numbers can
be accessed when sending electronic faxes from a program or
paper faxes from the Document Assistant.
●
Enter numbers for the one-touch keys and speed-dial codes.
These numbers are accessed from the HP LaserJet 3100
product.
All information for PC faxing topics is in the online help, which you
can access by selecting Contents from the Help menu in the
JetSuite Pro Desktop program.
EN
3 Faxing 65
Sending faxes
Follow the instructions below for selecting, orienting, and sending
paper faxes.
Selecting items for faxing, copying, and
scanning
The HP LaserJet 3100 product can fax, copy, and scan various types
of items, from 2 by 3.5 inches (51 by 89 mm) (the size of a business
card) to 8.5 by 30 inches (215 by 762 mm) pages. It also accepts
bond papers, onionskin papers, newspaper pages, magazine pages,
recycled papers, transparencies, items in carrier sheets and
photographs in carrier sheets.
Also, coarser papers scan more easily. While slick papers go through
the HP LaserJet 3100 product, it may be more difficult. For best
results, feed slick sheets one at a time.
You should not put anything in the HP LaserJet 3100 product that
could get stuck in or damage the feed mechanism. Observe the
following to minimize the possibility of jams.
66 3 Faxing
●
Remove self-stick notes.
●
Remove staples and paper clips.
●
Straighten any curls or wrinkles from documents before putting
them into the document feeder tray.
●
Do not send any document with glue, correction fluid, or wet ink
on it.
●
Do not send gum-backed paper or labels.
●
Place documents with tears, perforations, or punch holes in a
carrier sheet.
●
Avoid multiple copy forms.
EN
When scanning, you need to protect small, fragile, lightweight (less
than 12 lb, or 46 g/m2 ), or irregularly sized items such as receipts,
newspaper clippings, photographs or old or worn documents. To do
so, HP recommends that you do one of the following:
●
Place the item in a carrier sheet. You can buy a carrier sheet, or
you can make one by taping a transparency and piece of paper
together along one of the short sides. Insert the item to be faxed,
copied, or scanned into the carrier, and insert the carrier into the
document feeder tray, taped edge first.
●
Using clear tape, tape the leading and trailing edges of the item to
a sheet of letter- or A4-size paper. If the item is not square or
rectangular, tape all edges of the item to the paper.
●
If you have access to a full-size copier, copy the item first and
then send the copy through the scanner.
When sending items in a carrier sheet, you need to move the special
media lever to the right and feed only one carrier sheet at a time. See
“To load thick items” in this chapter.
If you have a problem with the HP LaserJet 3100 product, see
chapter 9, “Troubleshooting and Maintenance.”
EN
3 Faxing 67
1
2
Loading items to be faxed
Whether you want to fax, copy, or scan,
the procedure for loading the document
is the same. If your document is on a
regular weight paper (from 12 to 28 lb or
46 to 105 g/m2), use “To load normal
items.” If your document is a
transparency, in a carrier sheet, or is not
on regular weight paper, use “To load
special items.”
To load normal items
1
1
Adjust the guides in the document
feeder tray to the size of the item
you are loading.
2
Place up to 30 pages top first, face
down, into the document feeder
tray.
Wait for the HP LaserJet 3100 product to
load the first page.
2
3
68 3 Faxing
EN
1
To load special items
CAUTION
Make sure to use a carrier sheet when
faxing fragile items and photographs.
Sent unprotected, fragile items can be
damaged, and photographs will be
scratched and can lose their finish.
2
3
1
Adjust the guides in the document
feeder tray to the size of the item
you are loading.
2
Locate the special media lever on
the top edge of the control panel
and move it to the right.
CAUTION
Do not move the lever after the HP
LaserJet 3100 product has begun
sending the page.
3
Load only one sheet at a time, top
first, face down, into the document
feeder tray.
Note
If you are loading a business card, place
it with a long edge first.
Wait for the HP LaserJet 3100 product to
load the page.
Note
Move the special media lever back to the
left after sending special items. A stack
of regular pages sent with the lever at
the right can go through in multiples and
may cause jams.
EN
3 Faxing 69
Adjusting the contrast
The contrast setting affects the lightness or darkness of an outgoing
fax as it is being sent. Using the following procedure changes the
contrast for the current job only. After the fax has been sent, the
contrast setting returns to the default.
Note
To change the default contrast, see “Changing the default contrast” in
chapter 8.
To adjust the contrast
1
Press CONTRAST to display the current contrast setting.
2
Use the < and > keys to scroll through the choices. You can
choose Darken, Lighten, or Normal (the default).
3
Press ENTER/MENU to save the selection.
Adjusting the resolution
Resolution affects the quality in dots per inch (dpi) of documents to be
faxed. It also affects the transmission speed. For a discussion of
which resolution to choose, see “Resolution options” in this chapter.
Use this procedure to change the resolution for the current job only.
After the fax has been sent, the resolution setting returns to the
default.
Note
To change the default resolution setting, see “Changing default
resolution” in chapter 8.
To adjust the resolution
70 3 Faxing
1
Press RESOLUTION to display the current resolution setting.
2
Use the < and > keys to scroll through the choices. You can
choose Standard, Fine (the default), Superfine, or Photo.
3
Press ENTER/MENU to save the selection.
EN
Resolution options
Use this table to determine which resolution setting to choose for your
fax. Note that each increase in quality lengthens transmission time.
Choose this
resolution:
Standard
(203 by 98 dpi)
EN
For this result:
Standard quality for words.
Use this setting when speed is more important
than quality. This is the fastest of the resolution
settings.
●
All fax machines can receive at this quality.
●
Words have better quality than graphics or
photos.
●
Fine
(203 by 196 dpi)
Higher quality for words.
●
Use this setting for good all-around quality.
●
Most fax machines can receive at this setting.
If they cannot, they will receive at Standard.
●
Words have better quality than graphics or
photos.
Superfine
(300 by 300 dpi)
Best quality for words.
●
Words have better quality than graphics or
photos.
●
Only a few fax machines receive at this mode.
If they cannot, they will receive at the highest
supported resolution.
●
Documents with this resolution are not
scanned before the fax number connects.
●
Faxes to a group, faxes to be polled, or
delayed faxes cannot use this setting.
Photo
(halftone images scan
up to 300 by 300 dpi)
Best quality for graphics and photos.
●
Use this setting when the quality of graphics
and photos in the document is more important
than the quality of words.
●
Only a few fax machines receive at this mode.
If they cannot, they will receive at the highest
supported resolution.
●
The document will be scanned as a halftone
image (which simulates shades of gray) at up
to 300 by 300 dpi.
●
This is the longest of the transmission times.
●
Documents with this resolution are not
scanned before the fax number connects.
●
Faxes to a group, faxes to be polled, or
delayed faxes cannot use this setting.
3 Faxing 71
Inserting a pause while dialing
You can insert pauses into a fax number you are dialing or
programming to a one-touch key, speed-dial code, or group-dial
code. Pauses are often needed when dialing internationally.
Press REDIAL/PAUSE to enter a two-second pause in your dialing
sequence. A comma appears on the control panel display, indicating
that the pause will occur at that point in the dialing sequence.
If you enter the pause at the end of a number you are programming
into a one-touch key, speed-dial code, or group-dial code, the HP
LaserJet 3100 product waits to dial this number until you enter
another number. (This is also known as concatenated dialing.)
Using special dialing symbols
After enabling special dialing symbols, you can use them when
dialing a fax number or entering a fax number for a one-touch key,
speed-dial code, or group-dial code.
Note
Before using special dialing symbols such as hook flash, you must
enable them. See “Enabling special dialing symbols” in chapter 8.
To use special dial symbols
72 3 Faxing
1
When you reach the position in the fax number where you need
the symbol, press *.
2
Use the < and > keys to scroll through the symbols until you
reach the one you need and press ENTER/MENU.
3
The special symbol is entered into the fax number. It will be
represented by a letter or punctuation mark.
- Or Depending on the symbol you chose, you may be asked to make
additional choices before the symbol is entered into the fax
number.
EN
Special dialing symbols options
The following table shows which dialing symbols can be entered into
a fax number using the procedure on the previous page.
Dial Symbol
menu choice
EN
Symbol Does this:
in fax
number:
Dial *
*
Dials a *.
Detect dial tone
D
Detects a dial tone in the dialing sequence.
Tone dial
T
Selects tone dialing.
Error correction
E
Disables error correction mode.
Fax speed
Ä, Î, or 'I Chooses the maximum transmission speed.
Charge code
C
Stores a charge code or pauses the dialing
sequence to allow you to enter a charge
code.
Hook flash
!
Performs an automatic hook switch.
3 Faxing 73
Sending faxes to one recipient
This procedure details how to send a fax to one recipient.
Hint
If there are fax numbers you use regularly, you can assign a one-touch
key or speed-dial code for them. See “Programming one-touch keys
and speed-dial codes” in chapter 8 for instructions.
To send a fax
1
Dial the fax number using one of the following methods:
• Use the numeric keys.
• If the fax number you are calling has a one-touch key, press
that key.
• If the fax number you are calling has a speed-dial code, press
SPEED DIAL, enter the speed-dial code, and press ENTER/
MENU.
Note
When dialing using the numeric keys, include any pauses or other
needed numbers, such as an area code, an access code for numbers
outside a PBX system (usually a 9 or 0), or a long distance prefix.
2
Load the document into the document feeder tray.
3
Adjust any options, such as contrast or resolution.
4
Press START.
After the last page of the fax has exited the HP LaserJet 3100
product, you can start sending another fax, copying, or scanning.
If you faxed a thick document, make sure to move the special media
lever back to the left. A stack of regular pages sent while the lever is
at the right may cause multiple feeds, jams, or both.
Hint
You can send a fax by loading the document first. Then, adjust any
options, dial the number, and press START.
Hint
You can send a fax to a fax number that is programmed into the PC
Fax Phone Book. After you have loaded the document into the
document feeder tray, click Fax on the Document Assistant. Then,
choose a fax number from the PC Fax Phone Book and send the fax.
74 3 Faxing
EN
Sending faxes to multiple recipients
You can send a paper fax to several fax numbers at once. If you want
to send a fax to a group of fax numbers you have assigned to a
group-dial code, use “To send a fax using a group-dial code.” If you
want to send to up to 100 numbers that do not have a group-dial
code, use “To send a fax to an ad-hoc group.”
In the rare instance that your document does not fit into memory, you
will need to send the document to each fax number one at a time, or
use the Document Assistant.
To send a fax using a group-dial code
1
Load the document into the document feeder tray.
2
Adjust any options, such as contrast or resolution. Only Standard
or Fine resolution is available when sending to a group. If you
choose Superfine or Photo, the resolution defaults to Fine.
3
Press the one-touch key for the group.
- Or Press SPEED DIAL and the group-dial code for the group.
4
Press ENTER/MENU.
5
Press START.
The HP LaserJet 3100 product scans the document into memory and
sends the fax to each fax number specified. If a number in the group
is busy, the HP LaserJet 3100 product dials the remaining numbers
before attempting any redials.
Note
You can send a fax by dialing the number and then loading the
document. Then, adjust any options and press START.
Hint
You can send a fax to a group programmed into the PC Fax Phone
Book. After you have loaded the document into the document feeder
tray, click Fax on the Document Assistant. Then, choose the group
from the PC Fax Phone Book and send the fax.
EN
3 Faxing 75
Hint
If you regularly send faxes to the same group of people, you can assign
a group-dial code to their fax numbers. See “Programming a group-dial
code” in chapter 8 for instructions.
To send a fax to an ad-hoc group
1
Dial the first fax number using one of the following methods:
• Use the numeric keys.
• If the fax number you are calling has a one-touch key, press
that key.
• If the fax number you are calling has a speed dial code, press
SPEED DIAL, enter the speed-dial code, and press ENTER.
Note
When dialing using the numeric keys, include any pauses or other
needed numbers, such as an area code, an access code for numbers
outside a PBX system (usually a 9), or a long distance prefix.
2
Press ENTER/MENU.
3
Repeat steps 1-2 to continue entering numbers.
- Or Go to the next step.
4
Load the document into the document feeder tray.
5
Adjust any options, such as contrast or resolution. Only Standard
or Fine resolution is available when sending to a group. If you
choose Superfine or Photo, the resolution defaults to Fine.
6
Press START.
The HP LaserJet 3100 product scans the document into memory and
sends the fax to each fax number. If a number in the group is busy,
the HP LaserJet 3100 product dials the remaining numbers before
attempting any redials.
Note
You can send a fax to a group by loading the document first. Then,
adjust any options, dial the numbers, and press START.
Hint
You can send a fax to fax numbers programmed into the PC Fax Phone
Book. After you have loaded the document into the document feeder
tray, click Fax on the Document Assistant. Then, choose the fax
numbers from the PC Fax Phone Book and send the fax.
76 3 Faxing
EN
Using Manual Dial
Normally, the HP LaserJet 3100 product dials after you press START.
There may be times, however, when you want the HP LaserJet 3100
product to dial each number as you press it. For example, if you’re
charging your fax call to a calling card, you’ll need to dial the fax
number, wait for the acceptance tone of your telephone company,
and then dial the calling card number. When dialing internationally,
you may need to dial part of the number and then listen for dial tones
before continuing to dial.
Note
To receive faxes if your HP LaserJet 3100 product is in Manual mode,
see “Receiving faxes when you hear fax tones” in this chapter.
To use Manual Dial
1
Place the document in the document feeder tray.
2
Press MANUAL DIAL. The HP LaserJet 3100 product goes off
hook, and you can hear the dial tone.
3
Begin dialing. The fax number dials as you enter each digit. This
allows you to wait for pauses, dial tones, international access
tones, or calling card acceptance tones before continuing to dial.
Sending a fax by dialing from a telephone
There may be times when you want to dial a fax number from a
telephone connected to the same line as the HP LaserJet 3100
product. For example, if you are sending a fax to a person whose HP
LaserJet 3100 product is in Manual mode, you can call them first to
let them know the fax is coming.
To send a fax by dialing from a telephone
EN
1
Place the document in the document feeder tray.
2
Pick up the handset of a phone connected to the HP LaserJet
3100 product and dial the fax number using the phone’s or the
HP LaserJet 3100 product’s numeric keys.
3
When the recipient answers, instruct them to start their fax
machine.
4
When you hear the fax tones, press START to begin transmitting
the fax, and then hang up the phone.
3 Faxing 77
Redialing manually
By factory default, the HP LaserJet 3100 product automatically
redials busy numbers up to five times at specified intervals. It does
not redial if there is no answer.
If you want to send another document to the last fax number dialed,
use this procedure to redial. If you are trying to resend the same
document you sent the first time, you will probably want to wait until
the automatic redials have stopped or you have stopped them
yourself. Otherwise, the recipient may get the fax twice: once from
this manual redial attempt and once from one of the automatic redial
attempts.
Note
To stop the current redial attempt for a fax, see “Canceling the current
fax job” in this chapter. To cancel all pending, automatic redial attempts
for a fax, see “Canceling a fax job using Job Status” in this chapter.
Note
To change the number of redials or time between redials, see
“Adjusting autoredial” and “Adjusting the time between redials” in
chapter 8.
To redial manually
78 3 Faxing
1
Load the document into the document feeder tray.
2
Press REDIAL/PAUSE.
3
Press START. The HP LaserJet 3100 product redials the last
number and attempts to send the fax.
EN
Sending a fax with confirmation
Use this procedure if you need to make sure the current fax
transmission was successful and your HP LaserJet 3100 product is
not set to print a transmission report normally. The report includes a
thumbnail of the first page of the fax, if it is still available in memory.
Note
To change when transmission reports normally print, see “Setting when
transmission reports print” in chapter 8.
To send a fax with confirmation
1
Load the document into the document feeder tray.
2
Press ENTER/MENU.
3
Press > once to display Fax Functions and press ENTER/MENU.
4
Use the < and > keys to select Send Confirmation and press
ENTER/MENU.
5
Use the < and > keys to select Yes and press ENTER/MENU.
6
Dial the fax number.
7
Press START to begin faxing.
After sending the fax, this setting automatically reverts to No.
EN
3 Faxing 79
Sending long pages
Normally, the HP LaserJet 3100 product stops feeding a page
through the document feeder tray after 39 inches (991 mm) because
it senses the page may have jammed. If you want to fax an item
longer than 39 inches (991 mm), such as a banner, you can feed it
through the HP LaserJet 3100 product in one piece using one of the
following procedures. These procedures affect the current job only.
Note
The document prints at the receiving fax machine on as many pages
as needed.
To send long pages using Send Long Pages
1
Press ENTER/MENU.
2
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
3
Use the < and > keys to select Outgoing Faxes and press
ENTER/MENU.
4
Use the < and > keys to select Send Long Pages and press
ENTER/MENU.
5
Use the < and > keys to select Yes and press ENTER/MENU.
6
Load the document into the document feeder tray.
7
Dial the fax number.
8
Press START to begin faxing.
After sending the fax, this setting automatically reverts to No.
To send long pages using Start
80 3 Faxing
1
Load the long page into the document feeder tray.
2
When the page reaches the 39 inch (991 mm) mark, the HP
LaserJet 3100 product beeps and displays Long Page? START to
Continue only for a few seconds. Quickly press START.
3
If you were not able to press START before the message
disappeared, clear the document from the document feeder tray
and repeat steps 1-2.
EN
Sending a fax at a future time
You can schedule a fax to be sent automatically at a future time to
one or more people. Once you finish this procedure, the HP LaserJet
3100 product scans the document into memory and returns to the
Ready state so you can do other tasks.
If the HP LaserJet 3100 product cannot transmit the fax at the
scheduled time, it prints the fax out of memory. This may happen in
the case of a no answer or busy signal with redial attempts failing.
Note
If you choose Superfine or Photo when sending a delayed fax to a
group, the resolution defaults to Fine.
Hint
If you already set a fax to send at a future time but need to add
something to it, you can send the additional information as another job.
All faxes scheduled to go to the same fax number on the same date
and time are automatically delivered using just one phone call.
To send a fax at a future time
1
Load the document into the document feeder tray.
2
Press ENTER/MENU.
3
Press > once to display Fax Functions and press ENTER/MENU.
4
Press ENTER/MENU to select Delayed Fax.
5
Use the numeric keys to enter the start time. If you are set to a
12-hour clock and need to change the AM or PM designation,
press >. Then, press > to select AM or PM.
6
Press ENTER/MENU.
7
Press ENTER/MENU to accept the default date.
- Or Use the numeric keys to enter the date and press ENTER/MENU.
8
Dial the fax number and press ENTER/MENU.
9
If you are only sending to one person, go to the next step.
- Or Dial the next number and press ENTER/MENU. Continue adding
numbers this way until you have entered all numbers.
10 Press START. The HP LaserJet 3100 product scans the document
into memory and sends it at the designated time.
EN
3 Faxing 81
Canceling a fax being sent at a future time
To cancel a fax scheduled to be sent at a future time, see “Canceling
a fax job using Job Status” in this chapter.
Setting up a fax for request (being polled)
Use the following procedure to scan a document into memory and
have your HP LaserJet 3100 product send the document when
another fax machine requests it. (This is also known as being polled.)
After scanning the document into memory, your HP LaserJet 3100
product returns to the Ready state and then is available for other
tasks.
After one fax machine polls the document, the document is cleared
from memory. If you want the same document to be available for
polling by another fax machine, you must repeat this procedure after
the first document has been polled.
Hint
If you already set up a fax to be polled but need to add something to
it, you can send the additional information as another job. All jobs set
to be polled will be delivered to the first person to call and request them.
To set up a fax to wait for request (to be polled)
1
Load the document into the document feeder tray.
2
Press ENTER/MENU.
3
Press > once to display Fax Functions and press ENTER/MENU.
4
Use the < and > keys to select Polling and press ENTER/MENU.
5
Use the < and > keys to select Send and press ENTER/MENU.
Your HP LaserJet 3100 product scans the document into memory
and sends it when the receiving HP LaserJet 3100 product requests
it. If the recipient needs help requesting the fax, tell them to see their
fax machine’s documentation.
Canceling the polling setup
If you need to cancel a fax set up to be polled, see “Canceling a fax
job using Job Status” in this chapter.
82 3 Faxing
EN
Canceling the current fax job
Stop a single fax currently dialing or being transmitted or received
using this procedure.
To cancel the current fax job
Press STOP on the control panel. Any pages that have not already
been transmitted are canceled.
CAUTION
Pressing STOP for five seconds also cancels current print or copy jobs.
Canceling a fax job using Job Status
Use this procedure to cancel a fax that:
●
is waiting to redial after a busy signal or no answer.
●
is going to a group of numbers.
●
is scheduled to be sent at a future time.
●
is set up to wait for a request (being polled).
To cancel a fax job using Job Status
Note
EN
1
Press ENTER/MENU.
2
Press ENTER/MENU to select Job Status.
3
Press > to scroll through the pending jobs until you reach the job
you want to clear.
If you passed the job you wanted, press BACK SPACE and repeat steps
1-3.
4
Press STOP/CLEAR to cancel the job shown on the control panel
display.
5
Press ENTER/MENU to confirm that you want the job to be
canceled.
6
Press BACK SPACE to exit the Menu Settings.
3 Faxing 83
Receiving faxes
Follow the procedures below for managing faxes routed to the HP
LaserJet 3100 product.
Loading paper for receiving faxes
The instructions for loading media in the paper input bin or singlesheet input slot are the same whether you are printing, faxing, or
copying, except that faxes can only be printed on Letter-, A4-, or
Legal-sized paper. See “Loading media” in chapter 4 for instructions.
Setting the paper size
Set the paper size to the size of paper you normally load in the paper
input bin. The HP LaserJet 3100 product uses this setting when
printing reports and determining autoreduction for incoming faxes.
Note
The printing function does not use this setting. If you are loading
special-sized media only for your current print job, do not change this
setting. After you have finished printing, reload the original paper.
To set the paper size
Hint
84 3 Faxing
1
Press ENTER/MENU.
2
Use the < and > keys to select User Defaults and press
ENTER/MENU.
3
Use the < and > keys to select Paper Size and press
ENTER/MENU.
4
Use the < and > keys until the size of paper loaded appears. You
can choose Letter, A4, or Legal.
5
Press ENTER/MENU to save your selection.
6
Press STOP/CLEAR to exit the Menu settings.
If you are worried that faxes may come while you have a special type
or size of media loaded for a print job, you can temporarily receive faxes
to memory. When the print job finishes, reload the normal paper and
print out the faxes. See “Receiving faxes to memory” in chapter 8 and
“Printing faxes received to memory” in this chapter.
EN
Receiving faxes when you hear fax tones
If you have a phone line receiving both fax and phone calls and you
hear fax tones when you answer the phone, you can start the
receiving process in one of two ways:
Note
●
If you are close to the HP LaserJet 3100 product, press START on
the control panel.
●
When you answer any phone connected to the line (an extension
phone) and hear fax tones, press *** on the keypad and hang up.
For the second method to work, the extension phone setting must be
set to Yes. See “Enabling an extension phone” in chapter 8 to check
or change the setting.
Printing faxes received to memory
Incoming faxes are stored in memory if you enabled confidential
receive or remote retrieval. The top, right corner of the control panel
display reads Print Faxes when faxes have been received to
memory. Once you print the faxes using the following procedure, the
faxes are cleared from memory.
Note
If you normally want faxes to be received into memory until you print
them (instead of printing automatically), see “Receiving faxes to
memory” in chapter 8.
To print faxes received to memory
EN
1
Press ENTER/MENU.
2
Press > once to display Fax Functions and press ENTER/MENU.
3
Use the < and > keys to select Print Faxes and press
ENTER/MENU. The HP LaserJet 3100 product prints all faxes
stored in memory.
3 Faxing 85
Reprinting faxes
If a fax didn’t print because the toner ran out or printed on the wrong
type of media, you can try to reprint it. The HP LaserJet 3100 product
reprints up to 10 of the most recently printed faxes; the actual number
of faxes stored for possible reprinting is determined by how much
memory is available. The order of printing is that the oldest fax
available prints first, the most current fax prints last.
These faxes are continuously stored, and reprinting them does not
clear them from memory. To clear these faxes from memory, see
“Clearing faxes from memory” in this chapter.
Note
You do not need to use this procedure if faxes didn’t print because of
a paper jam or the paper ran out. During those situations, faxes are
received to memory. As soon as you clear the jam or refill the paper,
faxes automatically resume printing.
To reprint faxes
Note
86 3 Faxing
1
Print a fax log to check which faxes may have been lost. See
“Printing the fax log” in chapter 8 for instructions.
2
Press ENTER/MENU.
3
Press > once to display Fax Functions and press ENTER/MENU.
4
Press > once to display Reprint Last Faxes and press
ENTER/MENU. The HP LaserJet 3100 product begins reprinting
the most recently printed faxes.
To stop the printing at any time, press STOP.
EN
Clearing faxes from memory
Only use this procedure if you are concerned someone else has
access to your HP LaserJet 3100 product and may try to reprint faxes
in the reprint memory.
CAUTION
In addition to clearing the reprint memory, this procedure clears
incoming faxes received to memory, faxes scheduled to be sent at a
future time, and faxes set up to wait for a request (being polled). Faxes
cleared using this procedure are not retrievable.
To clear faxes from memory
1
Press ENTER/MENU.
2
Press > once to display Fax Functions and press ENTER/MENU.
3
Use the < and > keys to select Clear Memory and press START.
Requesting a fax from another fax machine
(polling)
If someone else has set up a fax to be polled, you can request that
the fax be sent to your HP LaserJet 3100 product. (This is also known
as polling another machine.)
To request a fax from another fax machine
1
Press ENTER/MENU.
2
Press > once to display Fax Functions and press ENTER/MENU.
3
Use the < and > keys to select Polling and press ENTER/MENU.
4
Use the < and > keys to select Receive and press ENTER/MENU.
5
Enter the number of the HP LaserJet 3100 product from which
you want to request the fax and press ENTER/MENU.
Your HP LaserJet 3100 product dials the other fax machine and
requests the fax.
EN
3 Faxing 87
Using fax forwarding
You can set your HP LaserJet 3100 product to forward incoming
faxes to another fax number. When the fax arrives at your HP
LaserJet 3100 product, it is stored in memory. Then, your HP
LaserJet 3100 product dials the fax number you have specified and
sends the fax.
If it cannot forward a fax because of an error, such as the number
was busy and redials failed, your HP LaserJet 3100 product prints the
fax. If it runs out of memory while receiving a fax set to be forwarded,
it terminates the incoming fax and only forwards the pages and partial
pages already stored in memory.
To use this feature, your HP LaserJet 3100 product must be the one
receiving faxes (not the computer) and must be set to Automatic
mode.
To use fax forwarding
1
Press ENTER/MENU.
2
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
3
Use the < and > keys to select Incoming Faxes and press
ENTER/MENU.
4
Use the < and > keys to select Fax Forwarding and press
ENTER/MENU.
5
Press > to select Yes and press ENTER/MENU.
6
Enter the fax number where you would like the fax to go and
press ENTER/MENU.
7
Press STOP/CLEAR to exit the Menu settings.
Turning off fax forwarding
When you are ready to resume receiving faxes at the HP LaserJet
3100 product, turn off the feature by repeating steps 1-4 of the above
procedure. Then, press > to select No and press ENTER/MENU. Press
STOP/CLEAR to exit the Menu settings.
88 3 Faxing
EN
Using remote retrieval
If you are away from your HP LaserJet 3100 product but would like to
retrieve your faxes, you can have them sent to a fax machine at your
present location. To use this feature, your HP LaserJet 3100 product
must be the one receiving faxes (not the computer) and must be set
to Automatic mode.
There are two parts to this procedure: setting up before you leave and
then retrieving the faxes once you arrive at the remote location. If
faxes are normally received to memory (not printed), then you do not
need to do the setup procedure.
Note
If this is the first time you have used remote retrieval, you must enable
the feature and set a password. See “Enabling remote retrieval and
setting a password” in chapter 8.
To set up before leaving
Hint
EN
1
If faxes normally are received to memory, you do not need this
procedure.
- Or If faxes normally print, go to the next step.
2
Press ENTER/MENU.
3
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
4
Use the < and > keys to select Incoming Faxes and press
ENTER/MENU.
5
Use the < and > keys to select Memory Receive and press
ENTER/MENU.
6
Use the < and > keys to select Yes and press ENTER/MENU.
7
Press STOP/CLEAR to exit the Menu settings.
You can have the HP LaserJet 3100 product notify your pager when
faxes arrive and then retrieve them while at a remote location. If you
want to do this, see “Using pager notification” in this chapter to enable
that feature before you leave.
3 Faxing 89
To retrieve faxes while at a remote location
Note
1
When you arrive at the remote location, pick up the handset of
the fax machine, a telephone connected to it, or any telephone
and dial your fax number.
2
Wait for the fax tones. When you hear a pause between them,
press *.
3
After you hear three beeps, press #, enter your four-digit
password, and press **.
4
If your HP LaserJet 3100 product has not received any faxes, it
generates a series of short, rapid tones and disconnects from the
line.
- Or If you hear three beeps, there is one or more faxes in memory.
Go to the next step.
5
If you are calling from the handset of the fax machine or a
telephone connected to the fax machine where you want the
faxes sent, go to the next step.
- Or If you are at a telephone not connected to the fax machine or
want the faxes sent to a different fax machine, enter that fax
number and press ##.
If your HP LaserJet 3100 product is on a PBX system, enter the access
code (usually a 9 or 0) with the fax number.
6
Select one of the following options:
• Press 0# to print the faxes at your current location and then
delete them from your HP LaserJet 3100 product’s memory.
• Press 1# to print the faxes at your current location and save
them in your HP LaserJet 3100 product’s memory.
• Press 2# to print the faxes only at your HP LaserJet 3100
product and delete them from memory.
7
90 3 Faxing
If you are calling from the fax machine where you want the faxes
sent, press START and hang up.
- Or If you entered a fax number in step 5, just hang up.
Your HP LaserJet 3100 product implements the option you
chose.
EN
Disabling Memory Receive and printing faxes
The remote retrieval feature can remain on at all times. However,
faxes continue to be received to memory unless you disable memory
receive. To disable it and have the HP LaserJet 3100 product print
faxes, repeat “To set up before leaving,” except choose No in step 6.
If you chose to have the HP LaserJet 3100 product keep in memory a
copy of the faxes you printed at the remote location, or if more faxes
have come since you last retrieved, Print Faxes appears on the
control panel display. To print these faxes, see “Printing faxes
received to memory” in this chapter.
EN
3 Faxing 91
Using pager notification
When you are away from the HP LaserJet 3100 product, you can
have it notify your pager when a fax has arrived. To use this feature,
your HP LaserJet 3100 product must be the one receiving faxes (not
the computer) and must be set to Automatic mode. Faxes can be set
to print or set to be received to memory.
To use pager notification
Note
1
Make sure fax forwarding is off or this feature will not work
properly. To turn it off, see “Turning off fax forwarding” in this
chapter.
2
Press ENTER/MENU.
3
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
4
Use the < and > keys to select Incoming Faxes and press
ENTER/MENU.
5
Use the < and > keys to select Pager Notification and press
ENTER/MENU.
6
Use the < and > keys to select On and press ENTER/MENU.
7
Enter your pager number of up to 40 characters and press
ENTER/MENU. If you need help entering the number, see the
documentation that came with your pager.
If you need to wait for tones between digits in your pager number, insert
pauses by pressing REDIAL/PAUSE.
8
Press STOP/CLEAR to exit the Menu settings.
Turning off pager notification
When you no longer want the HP LaserJet 3100 product to notify your
pager when faxes arrive, turn off the feature by repeating steps 1-3 of
the above procedure. Then, press > to select Off and press
ENTER/MENU. Press STOP/CLEAR to exit the Menu settings.
92 3 Faxing
EN
Features available only through the software
All PC fax functions, settings, and tasks are controlled or performed
through the software. See the online help for more information.
Hints and help
In this section, find answers to commonly asked questions and
suggestions for getting the most out of your HP LaserJet 3100
product. See chapter 9, “Troubleshooting and Maintenance,” for a
more complete list of common fax quality and usage problems and
solutions.
What If...
I want to use more than one of the HP LaserJet 3100 product
functions at the same time? This product is specifically designed to
allow you to do many tasks simultaneously, such as print while
sending a fax.
Jobs also queue and wait until another job finishes. For example, if a
fax is being received while you are printing, the fax is stored in
memory and then prints automatically after the print job finishes. Or, if
an incoming fax is being printed, you can start sending an outgoing
fax. The outgoing fax is stored in memory and starts transmitting
when the phone line is available. Only in rare instances will the HP
LaserJet 3100 product run out of memory and cancel one job so it
can complete another.
See “Simultaneous tasking features” in appendix A for a complete list
of which features can be used at the same time.
A fax comes while I’m printing and the HP LaserJet 3100 product
is set to print faxes? When a fax is received during a print job, the
fax is stored in memory and printed after the print job finishes. In the
rare instance that the HP LaserJet 3100 product runs out of memory
while receiving the fax, it terminates the print job and prints the
incoming fax.
EN
3 Faxing 93
The HP LaserJet 3100 product runs out of toner while it’s
printing a fax and I’m not there? The HP LaserJet 3100 product
continues to print blank pages. However, the HP LaserJet 3100
product stores up to 10 of the most recently printed faxes. As soon as
possible, use the “Reprinting faxes” procedure earlier in this chapter
to try to reprint them.
The memory is full due to an error, such as out of paper, and
someone sends me a fax? The HP LaserJet 3100 product receives
faxes to memory until the memory is full. Once the memory is full, the
HP LaserJet 3100 product no longer answers calls, and the control
panel display shows any error conditions that need to be corrected.
After the error is corrected, the faxes in memory print automatically,
and the HP LaserJet 3100 product resumes answering calls.
If I pick up an extension phone and hear an incoming fax? Press
*** on the phone’s key pad and hang up. The HP LaserJet 3100
product begins receiving the incoming fax.
A paper jam occurs while a fax is coming in? The fax is received
to memory. As soon as you remove the jam, the HP LaserJet 3100
product reprints the jammed page and continues printing the rest of
the fax.
I need to dial an international number? You may want to dial using
manual dialing so you can listen for different tones. See “Using
manual dial” in this chapter.
I’m trying to dial a long fax number and it won’t let me dial all the
numbers? The maximum number of digits or characters that can be
entered into a fax number is 40.
94 3 Faxing
EN
4
Printing
Introduction
This chapter introduces you to the basics of loading media into the
HP LaserJet 3100 product and choosing a paper output path, as well
as tips for performing printing tasks with special media. Typically, all
print-related commands are executed through the program used to
create the document.
Before attempting to print, make sure you have installed the printer
drivers for this product. If you installed the software with an Express
installation, the printer drivers have been installed.
EN
4 Printing 95
Selecting print media
The type of media you select affects HP LaserJet 3100 product
performance and print quality.
Selecting media types
If available in your area, HP recommends that you use HP LaserJet
or HP Multipurpose paper (since it has been designed specifically for
use with your HP LaserJet 3100 product) or paper meeting HP’s
specifications. When it meets HP’s requirements, you can also use
paper with up to 100% recycled fiber content. To order HP paper or
the HP LaserJet Printer Family Paper Specification Guide, see
“Ordering parts” in chapter 9.
Some papers do not work as well as others. Make sure whatever
paper stock you choose meets the specifications detailed in the paper
specification guide.
Highly textured stock such as linen might not print evenly. Very slick
papers might jam or repel toner. Multipart forms could wrinkle or get
jammed in the HP LaserJet 3100 product. And paper in poor
condition, such as if it contained tears, wrinkles, or bent edges, could
jam.
Avoid envelopes with a very slick finish, ones that have self-stick
adhesives, or those with clasps or windows. Also, avoid envelopes
with thick, irregular, or curled edges or areas that are wrinkled, torn,
or otherwise damaged.
For envelopes, do use a sturdy envelope of approximately 16 to 27 lb
(7.25 to 12.25 kg) weight. Use tightly constructed envelopes and
make sure the folds are sharply creased.
96 4 Printing
EN
Selecting media sizes
The paper input bin can hold up to 100 sheets of 20 lb (75 g/m2) print
media. The single-sheet input slot is designed to hold one sheet. Both
can be adjusted to hold media measuring from 3 by 5 inches (76.2 by
127 mm) to 8.5 by 14 inches (216 by 356 mm). This includes, but is
not limited to, the following paper and envelope sizes:
Note
EN
●
Letter
(8.5 by 11 in;
216 by 279 mm)
●
A4
(8.25 by 11.75 in;
210 by 297 mm)
●
Legal
(8.5 by 14 in;
216 by 356 mm)
●
Executive
(7.25 by 10.5 in;
184 by 267 mm)
●
COM10 Envelopes
(4.125 by 9.5 in;
105 by 241 mm)
●
DL Envelopes
(4.33 by 8.67 in;
110 by 220 mm)
●
C5 Envelopes
(6.4 by 9 in;
162 by 229 mm)
●
B5 Envelopes
(6.9 by 9.85 in;
176 by 250 mm)
●
Monarch Envelopes
(3.875 by 7.5 in;
98.5 by 190.5 mm)
●
Other Custom Size
Media
Insert all media vertically (portrait orientation) into the paper input bin
or single-sheet input slot. If you want to print horizontally (landscape
orientation), make this selection through your software. Do not print on
paper smaller than 3 by 5 inches (76.2 by 127 mm).
4 Printing 97
Loading media
You can load up to 100 sheets of media into the paper input bin or
feed one sheet at a time into the single-sheet input slot.
1
2
Loading the paper input
bin
You can load up to 100 sheets of 20 lb
(75 g/m2) paper into the paper input bin.
The HP LaserJet 3100 product prints,
copies, and prints received faxes using
media from the paper input bin (or the
single-sheet input slot).
To load the paper input bin
1
Adjust the guides on the paper input
bin to the size of media you are
loading.
2
Insert up to 100 sheets of paper into
the paper input bin. Be careful not
to overfill the bin.
3
Note
When adding paper to an existing stack
in the paper input bin, always remove
the existing paper and realign it with the
new paper before loading to reduce
multiple feeds or jams.
Note
If you have loaded special media, make
sure to choose the lower paper output
path. See “To select the output path” in
this chapter.
3
98 4 Printing
Readjust the guides to center the
stack.
EN
1
2
Using the single-sheet
input slot
Using the single-sheet input slot, you
can print one sheet of media at a time
without using the paper input bin. The
HP LaserJet 3100 product takes media
loaded in the single-sheet input slot
before it takes from the paper input bin.
Note
The single-sheet input slot is helpful
when the first page of your job is
different from the rest. For example, you
may want the first page of your print job
on letterhead, or you may want to print
an envelope first.
3
To use the single-sheet input
slot
1
Adjust the guides to the
approximate size of the sheet you
are using.
2
Insert one sheet of print media into
the single-sheet input slot. If loading
special media or letterhead, insert
media top first, facing forward.
3
Readjust the guides to center the
sheet.
Note
If you have loaded special media, make
sure to choose the lower paper output
path. See “To select the output path” in
this chapter.
EN
4 Printing 99
1
2
Selecting the output path
Use this procedure to determine if
printed pages come out of the paper
output bin or the front paper output slot.
Choose the front paper output slot if you
are printing on special media, such as
28 lb (100 g/m2) weight paper or heavier,
envelopes, transparencies, or labels.
This prevents wrinkling and paper curl.
CAUTION
To avoid paper jams, do not switch the
paper path lever once printing begins.
To select the output path
1
Set the paper path lever to the
upper position to use the paper
output bin. Sheets stack in the
correct order.
2
Set the paper path lever to the
lower position to use the front
paper output slot. Sheets stack in
reverse order.
Note
Keep the area in front of the front paper
output slot clear so that media can easily
exit the slot.
100 4 Printing
EN
Printing on letterhead and envelopes
This section provides tips for orienting
letterhead and envelopes.
1
B
To print on letterhead
1
If you are printing a sheet of
letterhead followed by regular
sheets of paper, place a sheet of
letterhead into the single-sheet
input slot (A) and regular sheets of
paper into the paper input bin (B).
- Or If you are printing several sheets of
letterhead in succession, fill the
paper input bin (B) with the
letterhead.
2
Insert the letterhead top first, print
side up.
A
2
Note
When adding paper to an existing stack
in the paper input bin, always remove
and realign all paper before reloading to
avoid multiple paper feeds.
Note
If printing on embossed or preprinted
paper, make sure the paper meets HP’s
paper specifications. To order the HP
LaserJet Printer Family Paper
Specification Guide, see “Ordering parts”
in chapter 9.
Note
If you are worried a fax will come while a
special type of media is loaded, you can
temporarily receive faxes to memory.
See “Receiving faxes to memory” in
chapter 8 and “Printing faxes received to
memory” in chapter 3.
EN
4 Printing 101
To print on envelopes
1
B
1
If you are printing one envelope
followed by regular sheets of paper,
place the envelope into the (A)
single-sheet input slot and regular
sheets of paper into the (B) paper
input bin.
- Or If you are printing several
envelopes in succession, fill the
paper input bin (B) with up to seven
to 10 envelopes, depending on
envelope construction and
operating environment.
- Or If you are printing only one
envelope, use the single-sheet
input slot.
2
Insert the envelopes print side up,
with the edge that will be stamped
first.
3
Set the paper path lever to the
lower position to use the front
paper output slot. This reduces
wrinkling and curling.
A
2
3
102 4 Printing
EN
Printing tasks
With the HP LaserJet 3100 product you can manually duplex print
and stop a print job.
Stopping a print job
There are two ways you can stop a print job:
CAUTION
●
If your print job has not started to print, you can cancel it from the
Print Manager in Windows 3.1x or from the print spooler in
Windows 95.
●
If your print job is currently printing, press STOP on the control
panel and hold it for five seconds.
If a fax job currently is being transmitted or received, this procedure
will also clear it.
Printing on both sides (duplexing)
When you print on both sides of a sheet, there will be a difference in
the way the HP LaserJet 3100 product performs. When printing on
the second side, you may experience some difficulties such as sheets
feeding into the HP LaserJet 3100 product incorrectly or multiple
feeds. In addition, the print quality will probably be reduced on the
second side of the sheet.
Because duplexing involves sending already printed pages through
the HP LaserJet 3100 product, frequent duplexing may cause
reduced output quality for all printed pages. If this occurs, clean the
print path. See “Using a cleaning page” in chapter 9.
Hint
EN
Another solution to saving paper without duplexing is to use the N-up
feature in the program in which you created the document, if the
program has that feature. Using N up, you can print multiple pages of
a document (at reduced size) on a single-sheet of paper. (“N”
represents the number of pages to print on each sheet.) See your
program’s documentation for help using this feature.
4 Printing 103
To print on both sides manually (duplex)
Note
1
Print the first side of the sheet as you normally would. Some
programs include options that are useful when duplex printing,
such as printing just the “odd pages” or the “even pages.” Consult
your program’s user’s manual.
2
To get the best possible print quality, allow the sheet to cool and
flatten before printing on the second side.
3
Print the second side by placing the sheet back into the paper
input bin or the single-sheet input slot. Make sure the side that
has already been printed is facing the back of the HP LaserJet
3100 product and the top edge of the paper is entering first, as
illustrated below:
If you are duplexing multiple sheets, place the first one to be duplexed
on top of the stack (closest to the control panel).
Tips for duplex printing
104 4 Printing
●
To minimize paper curl, set the paper path lever to the lower
position and use the front paper output slot for a straight-through
paper path.
●
Make certain that the sheet’s leading edge is not bent or curled.
EN
Printing on special media
The HP LaserJet 3100 product is designed to print on a variety of
media, including transparencies, envelopes, and custom-made
paper. It is recommended that you use HP media or media meeting
HP’s specifications. See “Ordering parts” in chapter 9 to order HP’s
special media or the HP LaserJet Printer Family Paper Specification
Guide.
To print on special media
1
Set the paper path lever to the lower position to use the front
paper output slot for a straight-through paper path. This is
important when printing media such as postcards,
transparencies, labels, envelopes, and heavy paper (28- to 42-lb
[100- to 157-g/m2] bond weight).
2
Adjust the guides to the approximate size of media you are using.
3
Insert the media print side forward and top side down into the
single-sheet input slot or the paper input bin.
4
Readjust the guides to center the media.
5
Set the correct margins, paper size, and orientation in your
software.
6
Choose Print in your software.
Additional tips for custom sizes
EN
●
Do not print on media smaller than 3 inches (76.2 mm) wide or 5
inches (127 mm) tall.
●
Set margins of at least 0.25 inch (6.4 mm) in your software.
●
Always insert media vertically (portrait orientation) into the HP
LaserJet 3100 product. If you want to print in landscape mode,
make this selection through your software.
4 Printing 105
Additional tips for envelopes
●
Low operating humidity (less than 50 percent, relative humidity)
often results in a background gray cast. (This is often most
noticeable during the winter months.) For best results, print
envelopes with a humidity of 50 percent or more. Also, try to store
envelopes in that same condition for at least 24 hours before
printing. (Note that background gray cast is sometimes also
evident just after installing a new toner cartridge.)
●
If possible, verify that envelope adhesive can withstand 392° F
(200° C). This is the temperature of the fusing assembly during
printing.
●
If envelopes are coming out wrinkled, try flattening the edges of
the envelope with a ruler or other flat object. Or, try using a
different brand of envelope.
●
Keep the printer clean. Contaminants such as loose toner and
paper dust can interfere with the printing process.
Additional tips for transparencies
To avoid transparency curl, remove the transparency as it comes out
of the HP LaserJet 3100 product and set it on a flat surface to cool.
Additional tips for printing labels
106 4 Printing
●
Do not use labels that are separating from the backing sheet or
that are wrinkled or damaged in any way.
●
Do not use any sheet of labels that has spaces in it where some
of the labels have been removed.
●
Do not feed a sheet of labels through your HP LaserJet 3100
product more than once.
●
If possible, verify that label adhesive can withstand 392° F
(200° C). This is the temperature of the fusing assembly during
printing.
EN
Managing HP LaserJet toner cartridges
It is recommended that you use HP LaserJet toner cartridges. HP has
designed the HP LaserJet 3100 product, toner cartridge, and toner
formula to work together to give you optimal image quality and
reliability from your HP LaserJet 3100 product. To order an HP
LaserJet toner cartridge, see “Ordering parts” in chapter 9.
You can expect a toner cartridge to print approximately 2,500 pages
when you are printing typical business letters with text covering about
5 percent of the page. A page containing graphics uses more toner
and shortens the life of the cartridge.
It is very important to replace the toner cartridge when it is near the
end of its life, which is often indicated by areas of faded print. If the
toner runs out while faxes are being received, the faxes print as blank
pages and you may lose the faxes. You can attempt to reprint these
faxes. See “Printing faxes received to memory” in chapter 3 for
instructions on attempting to reprint.
EN
4 Printing 107
1
2
Extending toner life by
redistributing toner
Areas of faded print are often an
indicator that the toner cartridge is near
the end of its toner life. You can
temporarily re-establish print quality by
redistributing the remaining toner in the
cartridge. (This is typically successful
only one time.)
To redistribute toner
1
Use the two latches on the printer
door to pull it open.
2
Using the handle on the toner
cartridge, remove the toner
cartridge from the HP LaserJet
3100 product.
3
Shake the toner cartridge from side
to side about two times per second
to distribute the toner evenly.
4
Reinsert the toner cartridge and
close the door.
3
4
108 4 Printing
EN
Recycling toner cartridges
To reduce landfill waste, HP has adopted a recycling program for
empty toner cartridges. A postage-paid shipping label can be found
inside your HP LaserJet toner cartridge box. Up to 95 percent of each
returned toner cartridge is recycled for use as raw materials in the
manufacture of new cartridges and in other industries. To join this
recycling effort, follow the instructions provided in the new toner
cartridge box.
Hints and help
In this section, find answers to commonly asked questions and
suggestions for getting the most out of your HP LaserJet 3100
product. See chapter 9, “Troubleshooting and Maintenance,” for a
more complete list of common print quality and usage problems and
solutions.
What If...
I want to use more than one of the HP LaserJet 3100 product
functions at the same time? This product is specifically designed to
allow you to do many tasks simultaneously, such as print while
sending a fax.
Jobs also queue and wait until another job finishes. For example, if a
fax is being received while you are printing, the fax is stored in
memory and then prints automatically after the print job finishes. Or, if
an incoming fax is being printed, you can start sending an outgoing
fax. The outgoing fax is stored in memory and starts transmitting
when the phone line is available. Only in rare instances will the HP
LaserJet 3100 product run out of memory and cancel one job so it
can complete another.
See “Simultaneous tasking features” in appendix A for a complete list
of which features can be used at the same time.
A paper jam occurs while printing? Once you have removed the
jam, the HP LaserJet 3100 product, in most cases, reprints the
jammed page and finishes the rest of the job. Once your print job has
finished printing, check to make sure all pages printed.
EN
4 Printing 109
The document prints on the wrong side of the paper or upside
down? Check to make sure the paper is loaded correctly. See
“Loading media” or “Printing on letterhead and envelopes” in this
chapter.
Both sides of the duplex job printed on the same side? After
printing the first side, you probably placed the sheet into the top paper
input bin or the single-sheet input slot with the printed side facing you.
When duplexing, make sure to place printed side facing back.
Envelopes are not printing the correct way? Check that the
envelope is loaded correctly. See “Printing on letterhead and
envelopes” in this chapter. Also, there may be a special adjustment
required by your program. See its documentation for instructions. You
may also want to try to print the envelope on a blank sheet of Letter or
A4 size paper so you can see where the words are printing.
A fax comes in while envelopes are loaded? Before you begin
printing envelopes, you can receive faxes to memory and then print
them after you have reloaded the normal paper. See “Receiving faxes
to memory” in chapter 8 and “Printing faxes received to memory” in
chapter 3.
If you couldn’t remove the envelopes before the fax began printing,
you can try to reprint the fax. See “Reprinting faxes” in chapter 3 for
instructions.
Cleaning up spilled toner
If toner spills on clothing, carpets, or upholstery, remove it using a
clean cloth dipped in cold water. Wash clothing in cold water. Hot
water and the heat of the dryer set toner into fabric.
110 4 Printing
EN
5
Copying
Introduction
You can make copies by using the control panel on the HP LaserJet
3100 product or the Document Assistant on the computer screen.
This chapter explains how to do copy tasks from the control panel.
(This is the quickest method.) Any that can also be done using the
Document Assistant have this icon next to them:
EN
5 Copying 111
Using the control panel
The HP LaserJet 3100 product functions as a standalone copier –
you do not have to have software installed or have the computer on to
make copies.
Generally, making copies using the HP LaserJet 3100 product’s
control panel is the easiest and fastest method. You can adjust copy
settings and do most copy tasks from the control panel. However,
there are a few special tasks, discussed in the next section, that are
available only when using the Document Assistant.
Using the Document Assistant
If you have installed the software and the computer is on, the
Document Assistant appears when you load a document into the
document feeder tray. Clicking anywhere on the Document Assistant
activates it and displays the names of the functions.
Click here
to begin
making a
copy
When you click Copy, you gain access to the copy options, such as
adjusting brightness and contrast. You also have access to some
special copy features that aren’t available from the control panel,
such as copying two or four pages per printed page (2 up or 4 up),
and collating very large jobs that do not fit into the HP LaserJet 3100
product’s memory.
112 5 Copying
EN
Using the Document Assistant instead of the control panel to copy
takes longer because the document is first scanned to the computer
before it is copied. Because the Document Assistant slows down the
copying process, only use it to access special copying features. For
more information on using the Document Assistant, click Help on the
Document Assistant.
Loading paper for copy output
You can copy to a size of media as small as an index card (3 by 5
inch or 76.2 by 127 mm) or as large as a sheet of legal-sized (8.5 by
14 in or 216 by 356 mm) paper. The instructions for loading this
media are the same whether you are printing, faxing, or copying. See
“Loading media” in chapter 4 for loading instructions.
Selecting items to be copied
The guidelines for selecting items are the same whether you are
faxing, copying, or scanning. See “Selecting items for faxing, copying,
and scanning” in chapter 3.
EN
5 Copying 113
Loading items to be copied
1
1
2 2
3
114 5 Copying
Whether you want to fax, copy, or scan,
the procedure for loading the document
is the same. If your document is on a
regular weight paper (from 12 to 28 lb or
46 to 105 g/m2), use “To load normal
items.” If your document is a
transparency, in a carrier sheet, or is not
on regular weight paper, use “To load
special items.”
To load normal items
1
Adjust the guides in the document
feeder tray to the size of the item
you are loading.
2
Place up to 30 pages top first, face
down, into the document feeder
tray.
Wait for the HP LaserJet 3100 product to
load the first page.
EN
1
To load special items
CAUTION
Make sure to use a carrier sheet when
copying fragile items and photographs.
Sent unprotected, fragile items can be
damaged, and photographs will be
scratched and can lose their finish.
2
3
1
Adjust the guides in the document
feeder tray to the size of the item
you are loading.
2
Locate the special media lever on
the top edge of the control panel
and move it to the right.
CAUTION
Do not move the lever after the scanner
has begun sending the page.
3
Load only one sheet at a time, top
first, face down, into the document
feeder tray.
Note
If you are loading a business card, place
it with a long edge first.
Wait for the HP LaserJet 3100 product to
load the page.
Note
Move the special media lever back to the
left after sending special items. A stack
of regular pages sent with the lever at
the right can go through in multiples and
may cause jams.
EN
5 Copying 115
Making copies
Use this procedure to make copies. You can make up to 99 copies of
a document that is up to 30 pages long (depending on the thickness
of the pages). If pages of the document are longer than 14 inches
(356 mm), the copies of them print on multiple sheets of paper.
Note
The factory default for collation is Yes. With the collation on, multiple
copies print in sets. For example, if you are making two copies of a
three-page document, the copies print in this order: 1,2,3,1,2,3. See
“Setting the default collation” in chapter 8 for more information and
instructions on changing this setting.
To make copies
1
Load the document into the document feeder tray.
2
Adjust any options, such as contrast or copy size. (See the
related procedures later in this chapter.)
3
If you are making only one copy, press COPY.
- Or If you are making multiple copies, enter the number of copies you
want and press COPY.
The HP LaserJet 3100 product begins making copies. If you copied a
thick item, make sure to push the special media lever back to the left
when you are finished.
Note
116 5 Copying
In the rare instance that the document does not fit into memory when
making multiple copies and the collation is On, only one copy will print
and the control panel will notify you of the problem. To resolve the
problem, try making just one copy at a time, turning off the collation, or
using the Document Assistant to make the copies.
EN
Adjusting the contrast
The contrast setting affects the lightness or darkness of the resulting
copy. Using the following procedure changes the contrast for the
current job only.
Note
To change the default contrast, see “Changing the default contrast” in
chapter 8.
To adjust the contrast
1
Press CONTRAST to display the current contrast setting.
2
Use the < and > keys to scroll through the choices. You can
choose Darken, Lighten, or Normal (the factory default).
3
Press ENTER/MENU to save the selection.
Adjusting the resolution
Normally the HP LaserJet 3100 product makes copies using
Superfine resolution. This setting is the best for items containing
mostly text. When making a copy of a photo or graphic, you can
select Photo to increase the quality. Using the following procedure
changes the resolution to Photo for the current job only.
To adjust the resolution
Note
EN
1
Press RESOLUTION to display the current resolution setting.
2
Use the < and > keys to scroll through the choices until you reach
Photo.
3
Press ENTER/MENU to save the selection.
You may only want to change the default resolution to Photo if you very
frequently copy items containing mostly photos or graphics. However,
changing the default resolution affects faxes, too. See “Changing the
default resolution” in chapter 8 and read the discussion of default
resolution before changing it.
5 Copying 117
Reducing or enlarging copies
The HP LaserJet 3100 product can reduce copies to as little as 50
percent of the original or enlarge copies to as much as 200 percent of
the original. Using the procedure below changes the reduction or
enlargement for the current job only.
Note
To change the copy size normally used (the default), see “Changing
the default copy size” in chapter 8.
See the table below for some of the most common reduction and
enlargement settings.
If you want to make this
size document:
Fit on this size paper:
Choose this percent:
Letter
Legal
100
Letter
A4
95
A4
Letter
94
A4
Legal
100
Legal
A4
83
Legal
Letter
78
Legal
Executive
75
To reduce or enlarge copies
118 5 Copying
1
Press ENTER/MENU.
2
Use the < and > keys to select Copy Settings and press
ENTER/MENU.
3
Press > once to display Next Copy Size and press ENTER/MENU.
4
Enter the percent by which you would like to reduce or enlarge
the copies in this job and press ENTER/MENU.
EN
Copying long pages
Normally, the HP LaserJet 3100 product stops feeding a page
through the document feeder tray after 39 inches (991 mm) because
it senses the page may have jammed. If you want to copy an item
longer than 39 inches (991 mm), such as a banner, you can feed it
through the HP LaserJet 3100 product in one piece using one of the
following procedures. This procedure affects the current job only.
Copies of long pages print on multiple sheets of paper.
CAUTION
Do not try to feed paper longer than 14 inches (356 mm) through the
paper input bin or single-sheet input slot. Doing so causes jams.
To copy long pages using Send Long Pages
1
Press ENTER/MENU.
2
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
3
Use the < and > keys to select Outgoing Faxes and press
ENTER/MENU.
4
Use the < and > keys to select Send Long Pages and press
ENTER/MENU.
5
Use the < and > keys to select Yes and press ENTER/MENU.
6
Load the document into the document feeder tray.
7
Enter the number of copies.
8
Press COPY to begin copying.
After feeding the long page, this setting automatically reverts to No.
To copy long pages
EN
1
Load the document into the document feeder tray.
2
When the page reaches the 39 inch (991 mm) mark, the HP
LaserJet 3100 product beeps and displays Long Page? START to
Continue only for a few seconds. Quickly press START.
3
If you were not able to press START before the message
disappeared, clear the document from the document feeder tray
and repeat steps 1-2.
5 Copying 119
Features available only through the software
The following copying features are only available when copying using
the Document Assistant.
●
Copying two or four pages on a single sheet (2 up or 4 up).
●
Collating large jobs that don’t fit into the HP LaserJet 3100
product’s memory.
If you have an item you want to copy but it is difficult to read, scan it
into the JetSuite ProDesktop first. Clean up the image and then print.
Hints and help
In this section, find suggestions and answers to commonly asked
questions. See chapter 9, “Troubleshooting and Maintenance,” for a
more complete list of common copy quality and usage solutions.
What if...
I want to use more than one of the HP LaserJet 3100 product
functions at the same time? This product is specifically designed to
allow you to do many tasks simultaneously, such as print while
sending a fax.
Jobs also queue and wait until another job finishes. For example, if a
fax is being received while you are printing, the fax is stored in
memory and then prints automatically after the print job finishes. Or, if
an incoming fax is being printed, you can start sending an outgoing
fax. The outgoing fax is stored in memory and starts transmitting
when the phone line is available. Only in rare instances will the HP
LaserJet 3100 product run out of memory and cancel one job so it
can complete another.
See “Simultaneous tasking features” in appendix A for a complete list
of which features can be used at the same time.
Copies are too light or too dark? Adjust the contrast before
copying.
A paper jam occurs while copies are printing? Once you have
removed the jam, the HP LaserJet 3100 product, in most cases,
reprints the jammed page and finishes the rest of the job. Once your
copy job has finished printing, check to make sure all pages printed.
120 5 Copying
EN
6
Scanning
Introduction
Scanning is a function initiated from and performed by the software.
The only task done from the HP LaserJet 3100 product is loading the
item to be scanned. This chapter will show you how to load items and
then briefly cover scanning-related topics, such as how to use the
JetSuite Pro software and how the optical character recognition
(OCR) software works.
For more information and instructions on scanning, click Help on the
Document Assistant or HP LaserJet 3100 Scan Settings dialog.
EN
6 Scanning 121
Selecting items for scanning
The guidelines for selecting items are the same whether you are
faxing, copying, or scanning an item. See “Selecting items for faxing,
copying, and scanning” in chapter 3.
Loading items to be scanned
Whether you want to fax, copy, or scan,
the procedure for loading the document
is the same. If your document is on a
regular weight paper (from 12 to 28 lb or
46 to 105 g/m2), use “To load normal
items.” If your document is a
transparency, in a carrier sheet, or is not
on regular weight paper, use “To load
special items.”
1
2
To load normal items
13
1
Adjust the guides in the document
feeder tray to the size of the item
you are loading.
2
Place up to 30 pages top first, face
down, into the document feeder
tray.
Wait for the HP LaserJet 3100 product to
load the first page.
2
122 6 Scanning
EN
1
To load special items
CAUTION
Make sure to use a carrier sheet when
scanning fragile items and photographs.
Sent unprotected, fragile items can be
damaged, and photographs will be
scratched and can lose their finish.
2
3
1
Adjust the guides in the document
feeder tray to the size of the item
you are loading.
2
Locate the special media lever on
the top edge of the control panel
and move it to the right.
CAUTION
Do not move the lever after the HP
LaserJet 3100 product has begun
sending the page.
3
Load only one sheet at a time, top
first, face down, into the document
feeder tray.
Note
If you are loading a business card, place
a long edge first.
Wait for the HP LaserJet 3100 product to
load the page.
Note
Move the special media lever back to the
left after sending special items. A stack
of regular pages sent with the lever at
the right can go through in multiples and
may cause jams.
EN
6 Scanning 123
Starting a scan
After you have loaded a document into the document feeder tray, the
Document Assistant appears on the computer screen. Clicking
anywhere on the Document Assistant activates it and displays the
names of the functions.
Click here
to initiate a
scan
From here, click Scan. Then, you can click Start Scan or select Scan
to Text.
●
Click Start Scan if you want the item to be scanned to the
JetSuite Pro software. From there, you can add annotations,
save and store a document, and clean up the document and send
it to print, fax, and more.
●
Select Scan to Text for documents containing text you want to
edit in a word processing program. If the item contains graphics
you want to use, click Start Scan instead.
124 6 Scanning
EN
Common scan modes
When you choose Scan on the Document Assistant, the HP
LaserJet 3100 Scan Settings dialog box appears. In this dialog box,
you can choose a scan mode for your document. The following are
the common scanning modes. Choose the one that best suits your
needs:
EN
●
Text mode – The item will be scanned at 300 dpi and result in a
relatively small file size. Use for documents that contain only text
or line art.
●
Photo mode – The item will be scanned at 300 dpi dithered and
result in a file size smaller than using photo mode (high quality).
Use for items containing a combination of text and images or only
images that do not require the highest image quality.
●
Photo mode (high quality) – The item will be scanned at 300 dpi
with 256 shades of gray and results in a relatively large file size.
Using this mode requires much longer scanning times. Use for
images that require the highest image quality.
6 Scanning 125
Working with scanned items in the viewer
When you choose Start Scan, the HP LaserJet 3100 product initiates
the scan. When the scan is complete, the scanned item appears in
the viewer:
Add annotations
using tools from
this tool bar
Send an item to
fax, print and
more using
these icons
In this view, you can highlight text or objects, add hypertext links, or
add electronic sticky notes to items. The following are a few
possibilities for working with documents in the viewer:
●
Highlight important information on a scanned newspaper or
magazine article about your business or a current business trend.
Save the article as part of your own electronic press kit, or send
the article through PC fax or e-mail to a customer, media contact,
or colleague at another location.
●
Add notes to a proposal and file it for future reference.
●
Straighten a skewed image.
To view this document on the desktop, close the document by
selecting Close from the File menu. If this is a new, unsaved file,
make sure to name it.
Saving scanned items
All items scanned to the JetSuite Pro software, whether they contain
text, graphics, or both, are saved as graphics files with a .jsd
extension. You can, however, save them in other common graphics
file formats, such as .tif, .pcx, and .bmp. From the desktop or viewer,
you can also send scanned items to other programs. For more
information, see “Using link icons” in this chapter.
For more information about using the JetSuite Pro software and the
scanning function, see the online help.
126 6 Scanning
EN
Working with the desktop
When no document is open in the viewer, the desktop shows the
JetSuite documents and file folders. JetSuite documents appear as
thumbnails (a small image) or as file names:
Thumbnail of
a scanned
item
On the desktop, you can view and organize scanned items, as well as
faxes being sent from and received to the computer. The following
are a few of the tasks you could accomplish using the desktop:
●
After scanning business cards from contacts, use the desktop to
organize them in an electronic file.
●
Scan receipts and keep them as an electronic record of your
business expenses.
●
Organize received faxes as an electronic file of contact with
customers.
If you want to view a JetSuite document (.jsd file extension) and add
notes or highlight information, double-click the thumbnail or file name
of the item. The document appears in the viewer.
EN
6 Scanning 127
Using link icons
You can send scanned items and faxes to other functions and
programs. Icons for these functions and programs are in the Manager
toolbar, which is at the bottom of the desktop or viewer window. The
Manager toolbar shows the links for the print, fax, copy, and scan
functions. The links that appear for programs depend on which
compatible programs were installed on your computer when you
installed the JetSuite Pro software. The following are a few of the
links displayed automatically:
●
Print – With an item selected, click this icon to print it.
●
Fax – With an item selected, click this icon to fax the item. The
PC fax program launches, and you can fill out the recipient’s
name and fax number, add a cover sheet (optional), and start the
fax.
●
Copy – Clicking this icon initiates a copy of an item in the
document feeder tray.
●
Scan – When you click this icon, you initiate a scan of an item
loaded in the document feeder tray.
●
Configure – Clicking this icon allows you to access configuration
settings for the software and the HP LaserJet 3100 product.
●
E-Mail – If you have a compatible e-mail program, this icon is
available, and you can click it to e-mail a selected item. You will
be asked to specify whether or not to send the item with a
portable document viewer, and then the item appears as an
attached file in a new e-mail message.
●
Word processor – If you have one of the supported word
processing programs (a list is in the Readme), an icon for that
program appears. When you select an item and click this link, the
OCR software first converts the image text into editable text.
Then, the converted text opens as an unnamed file in the wordprocessing program associated with the link. See “About OCR
software” in this chapter for more information.
●
OCR – If you click this icon with an item selected, you can use the
OCR software to convert the item to editable text and then save
the converted text as the file type for the word-processing
program you are using. Then, open the program and open the file
in it. See “About OCR software” in this chapter for more
information.
128 6 Scanning
EN
●
Other Programs – If you have other types of compatible
programs, such as image-editing or spreadsheet programs, links
are created for them. Then, you can use the icons to send
scanned (or faxed) items to those programs.
The links for functions always appear on the Manager toolbar.
However, the Manager toolbar only shows as many program links as
will fit. If you have more program links than what will fit, you can
decide which links appear. See the online help for information on
options for customizing the toolbar.
To use a link icon
All icons are easy to use. From the viewer, just click the icon on the
Manager toolbar for the function or program you want. From the
desktop, first select the item and then click the icon you want.
Click one of
the icons to
begin a task
The task for that icon begins, or the program for that icon opens and
the selected item appears in an unnamed file.
Note
From the desktop, link icons can also be activated by “dragging and
dropping” an item to the icon.
Scanning to text using OCR
When you are scanning an item and choose Scan on the Document
Assistant and then select the Scan to Text, the JetSuite Pro software
initiates the scan using the best settings for text. Then, the OCR
software discards any graphics on the scanned item and converts the
text to editable text. When the OCR software has finished, the
converted text appears as an untitled file in your word-processing
program. Because OCR conversions are never perfect, proof the
converted text carefully.
EN
6 Scanning 129
About OCR software
A scanned item becomes an image on your computer. Text on the
scanned item cannot be edited by a word-processor program unless
it is first run through OCR software. The HP LaserJet 3100 product
came with OCR software, which was installed with your other
software.
After you have accessed the OCR software, it discards graphics and
then compares each character of the text to a programmed library of
characters. When it is finished, it will place the converted text in the
specified word-processing or spreadsheet program.
You can access the OCR software in one of the following ways:
●
From the Document Assistant, click Scan and then click Scan to
Text.
●
From the viewer or desktop, click the link icon on the Manager
toolbar for your word-processing or spreadsheet program.
●
From the viewer or desktop, click the OCR icon on the Manager
toolbar.
Keep in mind that this technology isn’t perfect. Proofread the
converted document carefully to ensure the characters have been
correctly interpreted by the OCR software.
Choosing documents to OCR
Generally, documents containing text in standard fonts convert well.
Spreadsheets, forms, and items containing handwriting, graphics, or
tables degrade OCR results. To obtain the best possible results when
using the OCR software, do the following:
●
Process only pages that have crisp, clear text. Letters that have
gaps, that “bleed” along their edges, or that touch other letters will
not work well with the OCR software. Note that underlined text
and text that is close to non-text items, such as graphics, will also
degrade OCR results.
●
Process only pages that contain 9-point text or larger.
For more information on using the OCR software, see the online help.
If you have problems with your OCR software, see chapter 9,
“Troubleshooting and Maintenance,” or the online help.
130 6 Scanning
EN
Scanning from a TWAIN-enabled program
The HP LaserJet 3100 product is a TWAIN-compliant device that
works with Windows-based programs that support TWAIN-compliant
scanning devices. While in a TWAIN-enabled program, you can
access the scanning feature and scan an image directly into the open
document in the TWAIN-enabled program. To do so, follow the
program’s instructions for acquiring an image using TWAIN. When
asked what source to acquire the image from, select HP LaserJet
3100. In some programs, you will not be asked to identify the source.
Use the following guidelines to bring scanned text into a wordprocessing program.
To scan text from a word-processing program
EN
1
In your word-processing program, open the document into which
you want to bring the text.
2
Load the document into the document feeder tray.
3
Click Cancel on the Document Assistant to close it.
4
From the File menu, choose Acquire Text, or a similar
command.
5
When the next dialog box opens, choose which pages you want
to scan.
6
If you need to specify a scanned type, choose Feeder.
7
Click Scan or a similar command. The OCR software will convert
the scanned text to editable text and will place it into your wordprocessing document.
6 Scanning 131
Scanning long pages
The longest page you can scan is 14 inches (356 mm). (The length is
determined by the Paper Size setting in the HP LaserJet 3100 Scan
Settings dialog.) Although the document feeder tray continues
scanning items longer than 14 inches (356 mm), the JetSuite Pro
Desktop program only keeps the first 14 inches (356 mm) of data on
the page and discards the rest.
If you want to scan an item that is longer than 14 inches (356 mm),
first copy the item onto multiple pages and then scan the copies. See
“Copying long pages” in chapter 5, “Copying.”
Hints and help
In this section, find answers to commonly asked questions and
suggestions for getting the most out of your HP LaserJet 3100
product. See chapter 9, “Troubleshooting and Maintenance,” for a
more complete list of common scan quality and usage problems and
solutions.
What if...
I want to use more than one of the HP LaserJet 3100 product
functions at the same time? This product is specifically designed to
allow you to do many tasks simultaneously, such as print while
sending a fax.
Jobs will also queue to wait until another job has finished. For
example, if a fax is being received while you are printing, the fax will
be stored into memory and then print automatically after the print job
finishes. Or, if an incoming fax is being printed, you can start sending
an outgoing fax. The outgoing fax will be stored in memory and will
start transmitting when the phone line is free. Only in rare instances
will the HP LaserJet 3100 product run out of memory and cancel one
job so it can complete another.
See “Simultaneous tasking features” in appendix A for a complete list
of which features can be used at the same time.
Scanning is slow even when using Text mode? You may need to
change the parallel port mode. See chapter 9, “Troubleshooting and
Maintenance.”
132 6 Scanning
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7
E-Mailing Portable
Documents
Introduction
The HP LaserJet 3100 product and the JetSuite Pro software work
with your e-mail program so you can send two types of documents
you normally couldn’t: paper documents and electronic documents
created in a program the recipient doesn’t have. The recipient can
read and print these documents as long as they have a Windows 3.1x
or higher operating system.
This chapter describes the basics of using the HP LaserJet 3100
product and the JetSuite Pro software with your e-mail program. You
must already have an e-mail program and an active e-mail service
provider to use the information in this chapter. (The JetSuite Pro
software does not contain an e-mail program.) In addition to this
chapter, see the online help for more information.
EN
7 E-Mailing Portable Documents 133
Introducing the portable document viewer
The JetSuite Pro software has a feature that enables you to create
truly portable documents. This feature is a portable document viewer,
which is a small, self-contained program. The portable document
viewer can be “wrapped” around almost any electronic document. It
then allows recipients to view and print the document you send them,
whether the original was paper or electronic. If the original was
electronic, you could have created it in any program. As long as the
recipients are using Windows 3.1x or higher, they can view it by
double-clicking on it.
With the portable document viewer, you could:
●
e-mail a contract created in Word to a client who does not have
Word so he or she can review it.
●
scan an invoice and e-mail the electronic copy to a customer for
printing and review.
The portable document viewer also has applications in areas besides
e-mail. If you have a web site, you could use the viewer to create
documents about your business containing words and graphics that
anyone with a Windows operating system could download and read.
Sending e-mail attachments with the portable document viewer adds
approximately 300 K of file size to the e-mail message.
Note
If you want to send a document to someone who has the JetSuite Pro
software, you do not need to send the portable document viewer with
the document. Just save the file with a .jsd extension and attach it to
an e-mail message as you normally would.
134 7 E-Mailing Portable Documents
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Selecting items for scanning to e-mail
The guidelines for selecting items are the same whether you are
faxing, copying, scanning, or e-mailing. See “Selecting items for
faxing, copying, and scanning” in chapter 3.
Loading items to be scanned to e-mail
Use these procedures to load a paper
document you want to scan to e-mail. If
your document is on a regular weight
paper (from 12 to 28 lb or 46 to
105 g/m2), use “To load normal items.” If
your document is a transparency, in a
carrier sheet, or is not on regular weight
paper, use “To load special items.”
1
To load normal items
2
13
1
Adjust the guides in the document
feeder tray to the size of the item
you are loading.
2
Place up to 30 pages top first, face
down, into the document feeder
tray.
Wait for the HP LaserJet 3100 product to
load the first page.
2
EN
7 E-Mailing Portable Documents 135
1
To load special items
CAUTION
Make sure to use a carrier sheet when
scanning fragile items and photographs.
Sent unprotected, fragile items can be
damaged, and photographs will be
scratched and can lose their finish.
2
3
1
Adjust the guides in the document
feeder tray to the size of the item
you are loading.
2
Locate the special media lever on
the top edge of the control panel
and move it to the right.
CAUTION
Do not move the lever after the HP
LaserJet 3100 product has begun
sending the page.
3
Load only one sheet at a time, top
first, face down, into the document
feeder tray.
Note
If you are loading a business card, place
a long edge first.
Wait for the HP LaserJet 3100 product to
load the page.
Note
Move the special media lever back to the
left after sending special items. A stack
of regular pages sent with the lever at
the right can go through in multiples and
may cause jams.
136 7 E-Mailing Portable Documents
EN
E-mailing paper documents from the Document
Assistant
If you have an e-mail program that is compatible with the JetSuite
software, the Scan to Email button appears on the Document
Assistant. Click on the Document Assistant to activate it.
Click here to
scan an item
directly to your
e-mail program
When you click Scan to Email you have access to options affecting
the item to be e-mailed. In the Mail dialog, select Self-Viewing
Portable Document and then click Start Mail. You will be asked for
the profile name, and your e-mail program opens automatically. The
file appears as an attachment in a new message. You can type a
message and send the e-mail as you normally would. See the online
help for more information.
E-mailing paper documents by scanning first
If you do not have a compatible e-mail program (the Scan to Email
button does not appear on the Document Assistant) or would like to
add highlight annotations on hypertext links to the paper document,
load the item and then use the Document Assistant to scan the
document to the JetSuite Pro software and save the file as a SelfViewing Portable Document. (See chapter 6 “Scanning,” and the
online help.) Then, open your e-mail program and attach the file as
you normally would.
EN
7 E-Mailing Portable Documents 137
E-mailing portable documents from the JetSuite
Pro software
You can create and e-mail self-viewing copies of JetSuite documents.
If you have an e-mail program that is compatible with the JetSuite Pro
software, the Mail icon is available in the Manager toolbar at the
bottom of the desktop or viewer window:
If this icon is available, you can create and e-mail a self-viewing file of
a JetSuite document in one step. With the document selected on the
desktop or open in the viewer, click the icon. In the Mail dialog, select
Self-Viewing Portable Document and then click Start Mail. You will
be asked for the profile name, and the e-mail program opens
automatically. The file appears as an attachment in a new message.
You can type a message and send the e-mail as you normally would.
If the Mail icon is unavailable, you can still send the JetSuite
document as a self-viewing file. With the document open in the
viewer, select Create Self-Viewer... from the File menu. In the
Self-Viewer Save As dialog, name the file and select the directory
where you want it saved. Then, you can open your e-mail program
and attach the file to a message as you normally would.
For more information on using the JetSuite Pro software, see chapter
6, “Scanning,” and the online help.
E-mailing portable documents from another
program
If the document is not a JetSuite document, you can still create a selfviewing file of it for e-mailing. Simply open the document in its
program, choose the Print command, select the JetSuite Document
Capture, and click OK (the command may vary). In the JetSuite
Document Capture dialog, select Self-View under Options, name
the file, and select the directory where you want it saved. Then, you
can open your e-mail program and attach the file to a message as
you normally would.
138 7 E-Mailing Portable Documents
EN
8
Managing Basic
Features
Introduction
This chapter contains the procedures for printing reports and altering
default settings for the HP LaserJet 3100 product. However, most
settings can be changed using the software. (In fact, some, like
programming one-touch keys and speed-dial and group-dial codes
are easier from the software.) Any settings you can also change using
the software will have this icon next to them:
The fastest way to change settings from the software is to click
Config on the Document Assistant or the Configure icon on the
Manager toolbar when you are in the JetSuite Pro Desktop program.
For instructions on adjusting HP LaserJet 3100 product settings from
the software or adjusting settings that only pertain to PC faxing, see
the online help.
EN
8 Managing Basic Features 139
Using the control panel menu
Using the control panel menu, you can access all copy and fax
features and settings. Follow these general steps to familiarize
yourself with the control panel menu. See the related instructions
later in this chapter for specific tasks. See “The Menu tree” below for
a list of menu items.
To use the control panel menu
Note
1
Press ENTER/MENU. This gives you access to the Menu choices.
2
Use the < (left arrow) and > (right arrow) keys to scroll through
the menu items that appear on the control panel display.
3
When you find the item you want, press ENTER/MENU to save the
selection. A new series of options relating to the item you chose
appears.
If you accidentally chose an incorrect item, press BACK SPACE. This
takes you back to the set of options you had before you pressed
ENTER/MENU.
4
Use the < and > keys to scroll through the new Menu items.
When you find the item you want, press ENTER/MENU to save the
selection.
5
When you have saved the final selection, press STOP/CLEAR to
exit the menu and return the HP LaserJet 3100 product to the
Ready state.
The Menu tree
Below is the layout of the Menu settings in a hierarchical diagram.
You may want to refer to this menu tree before making changes to
settings and features. To print a copy of this Menu tree, see “Printing
a Menu tree” in this chapter.
To see which settings are currently selected, print a configuration
report. All currently selected settings are marked with an asterisk (*).
See “Printing a configuration report” in this chapter for instructions.
140 8 Managing Basic Features
EN
Press ENTER/
MENU to
access the
Menu.
Use the < and > keys
to select one of the
choices below and
press ENTER/MENU.
Use the < and > keys to
select one of the
choices below and
press ENTER/MENU.
Use the < and > keys to
select one of the choices
below and press ENTER/
MENU, or see the display.
Job Status
Fax Functions
Delayed Fax
Reprint Last Faxes
Print Faxes
Clear Memory
Send Confirmation
Polling
Receive
Send
Time/Date, Header
Time/Date
Fax Header
Reports
Fax Log
Print Fax Log
Automatic Log
Transmission Reports
Phonebook
Print the Menu
Print Config Report
Self Test
Print All
Copy Settings
Default Collation
Next Copy Size
Fax Settings
Phonebook
Speed Dial Setup
Group Dial Setup
Outgoing Faxes
Dialing Mode
Number of Redials
Time Between Redials
Dial Symbols
Send Long Pages
Detect Dial Tone
Incoming Faxes
Answer Mode
Rings to Answer
Distinctive Ring (US)
Extension Phone
Silence Detection
Auto Reduction
Stamp Received Faxes
Pager Notification
Memory Receive
Fax Forwarding
All Faxes
Error Correction
Remote Retrieval
User Defaults
Language
Default Resolution
Default Contrast
Copy Size
Paper Size
Print Density
Volume Settings
Alarm Volume
Front Panel Keys
Restore Defaults
EN
8 Managing Basic Features 141
Setting send fax options
The section describes how to change options that only relate to
sending faxes. The topics include:
●
Inserting a pause or wait into a fax number
●
Enabling and using special dial symbols
●
Programming one-touch and speed-dial keys
●
Programming group dial keys
●
Programming a Mercury button
●
Changing fax header information
●
Setting current date and time
●
Adjusting how many times the HP LaserJet 3100 product
autoredials fax calls
●
Adjusting the time between redials
●
Choosing tone or pulse dialing
Inserting a pause or wait
You can insert pauses into a fax number you are dialing or
programming to a one-touch key, speed-dial code, or group-dial
code. Pauses are often needed when dialing internationally.
Press REDIAL/PAUSE to enter a two-second pause in your dialing
sequence. A comma appears on the control panel display, indicating
that the pause will occur at that point in the dialing sequence.
If you enter the pause at the end of a number you are programming
into a one-touch key, speed-dial code, or group-dial code, the HP
LaserJet 3100 product waits to dial this number until you enter
another number. (This is also known as concatenated dialing.)
142 8 Managing Basic Features
EN
Enabling special dialing symbols
If you need access to special dialing symbols such as hook flash, use
this procedure to enable them. You generally do not need these
symbols. The default is Off.
To enable special dialing symbols
1
Press ENTER/MENU.
2
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
3
Press the > key once to select Outgoing Faxes and press
ENTER/MENU.
4
Use the < and > keys to select Dial Symbols and press
ENTER/MENU.
5
Use the < and > keys to select Enabled or Disabled and press
ENTER/MENU.
6
Press STOP/CLEAR to exit the Menu settings.
Using special dialing symbols
After enabling special dialing symbols, you can use them when
dialing a fax number or entering a fax number or calling card number
for a one-touch key, speed-dial code, or group-dial code.
To use special dial symbols
EN
1
When you reach the position in the fax number where you need
the symbol, press *.
2
Use the < and > keys to scroll through the symbols until you
reach the one you need and press ENTER/MENU.
3
The special symbol is entered into the fax number. It will be
represented by a letter or punctuation mark.
- Or Depending on the symbol you chose, you may be asked to make
additional choices before the symbol is entered into the fax
number.
8 Managing Basic Features 143
Special dialing symbols options
The following table shows which dialing symbols can be entered into
a fax number using the procedure on the previous page.
Dial Symbol
menu choice
Symbol Does this:
in fax
number:
Dial *
*
Dials a *.
Detect dial tone
D
Detects a dial tone in the dialing sequence.
Tone dial
T
Selects tone dialing.
Error correction
E
Disables error correction mode.
Fax speed
Ä, Î, or 'I Chooses the maximum transmission speed.
Charge code
C
Stores a charge code or pauses the dialing
sequence to allow you to enter a charge
code.
Hook flash
!
Performs an automatic hook switch.
Programming one-touch keys and speed-dial
codes
To quicken the dialing process for a fax number you dial frequently,
store it into a speed-dial code. You can program up to 175 speed-dial
codes. Between speed-dial codes and group-dial codes, there are
200 numbers that can be assigned in any order. Speed-dial codes or
group-dial codes using numbers 1-10 are also associated with the
corresponding one-touch key on the control panel.
The fax numbers associated with one-touch keys and speed-dial
codes are in addition to, and totally separate from, the 500 fax
numbers that can be stored in the JetSuite software’s PC Fax Phone
Books.
144 8 Managing Basic Features
EN
Hint
One-touch keys and speed-dial codes can be more easily programmed
from the software. Programming the one-touch keys and speed-dial
codes from the software will not add numbers to or alter numbers in
the PC Fax Phone Books. See the online help for more information.
To program one-touch keys and speed-dial codes
Note
1
Press ENTER/MENU.
2
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
3
Press ENTER/MENU to select Phonebook.
4
Press ENTER/MENU to select Speed Dial Setup.
5
Enter the number of the speed-dial code you want to associate
with this fax number and press ENTER/MENU. Choosing 1-10 also
associates the fax number with the corresponding one-touch key
on the control panel.
6
Enter the fax number. Include any pauses or other needed
numbers, such as an area code, an access code for numbers
outside a PBX system (usually a 9 or 0), or a long distance prefix.
7
Press ENTER/MENU.
8
Enter a name for the fax number. To do so, repeatedly press the
numeric key for the letter you need until the letter appears. For
example, if the first letter you need is a “C,” press 2 repeatedly
until a C appears. (Lower case letters appear after the upper
case ones and the number of that key.) Press > to go to the next
space.
To insert punctuation, press * repeatedly until the character you want
appears, and then press > to go to the next space. If you need to delete
a letter, press > until you reach the space to the right of the letter and
then press BACK SPACE.
9
Press ENTER/MENU to save the information.
10 If you have more speed-dial numbers to enter, repeat steps 4-9.
- Or Press STOP/CLEAR to exit the Menu settings.
EN
8 Managing Basic Features 145
Programming a group-dial code
If you regularly send faxes to the same group of people, you can
program a group-dial code for their numbers. When you use a groupdial code, the HP LaserJet 3100 product sends the fax to every fax
number in the group.
Each group member must have an assigned speed-dial code or onetouch key. You use those speed-dial codes or one-touch keys to
program the group-dial code. To print a list of which one-touch keys
and speed-dial codes you have already programmed, see “Printing a
one-touch, speed-dial, and group-dial report” in this chapter.
You can program up to 25 group-dial codes. Between speed-dial
codes and group-dial codes, there are 200 numbers that can be
assigned in any order. Speed-dial or group-dial codes using numbers
1-10 are also associated with the corresponding one-touch key on the
control panel.
The fax numbers associated with group-dial codes are in addition to,
and totally separate from, the 500 fax numbers that can be stored in
the JetSuite software’s PC Fax Phone Books.
146 8 Managing Basic Features
EN
Hint
Group-dial codes can be more easily programmed from the software.
Programming the group-dial codes from the software will not add
numbers to or alter numbers in the PC Fax Phone Books. See the
online help for more information.
To program group-dial codes
1
Assign a speed-dial code to each fax number you want in this
group. See “Programming one-touch keys and speed-dial codes”
in this chapter.
2
Press ENTER/MENU.
3
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
4
Press ENTER/MENU to select Phonebook.
5
Press > once to display Group Dial Setup and press
ENTER/MENU.
6
Enter the number you want to associate with this group and press
ENTER/MENU. Choosing 1-10 also associates this group of fax
numbers with the corresponding one-touch key on the control
panel.
7
For the first fax number you want to add to the group:
press the fax number’s one-touch key or press SPEED DIAL, enter
the fax number’s speed-dial code, and press ENTER/MENU.
8
Repeat step 7 for each number you want to add.
9
When finished, press ENTER/MENU.
10 Enter a name for the group. To do so, repeatedly press the
numeric key for the letter you need until the letter appears. For
example, if the first letter you need is a “C,” press 2 repeatedly
until a C appears. (Lower case letters appear after the upper
case ones and the number of that key.) Press > to go to the next
space.
Note
If you need to delete a letter, press > until you reach the space to the
right of the letter and then press BACK SPACE.
11 Press ENTER/MENU to save the information.
12 If you have more group-dial numbers to enter, press ENTER/MENU
and repeat steps 5-11.
- Or Press STOP/CLEAR to exit the Menu settings.
EN
8 Managing Basic Features 147
Programming a one-touch key for alternate
long distance service
If you use an alternate long distance service, you can program a onetouch key to dial the service’s access number before a fax number.
When you need to use this one-touch key, press it, enter the fax
number, and then press START. Both the access number and the fax
number are then dialed together.
Hint
Programming a one-touch key for this purpose can be more easily
accomplished from the software, unless you want to conceal a PIN
number. See the online help for more information on programming a
one-touch key from the software.
To program a one touch for alternate long distance
Note
If you have a PIN number you want to conceal, enable the special
dialing symbols before proceeding. See “Enabling special dialing
symbols” in this chapter.
1
Follow steps 1-6 of “To program one-touch keys and speed-dial
codes” in this chapter. When entering the fax number in step 6,
you may also have to do one or more of the following:
• If you have to wait for an access tone at some point in the
number, enter one or more two-second pauses by pressing
REDIAL/PAUSE.
• If you use pulse, rather than tone, dialing, press * after the
access number. (If you enabled special dialing symbols, press
* and then ENTER/MENU.)
• Enter a PIN number, if applicable. If you want to conceal the
PIN number, use “To conceal a PIN number” below at the
point at which you need to enter that number.
2
When you are finished entering the access number, press
REDIAL/PAUSE. A pause at the end of the string tells the HP
LaserJet 3100 product not to dial this number until you dial the
fax number.
3
Continue with steps 7-10 of “To program one-touch keys or
speed-dial codes.”
4
If you enabled special dialing symbols just for this procedure,
disable them again. See “Enabling special dialing symbols” in this
chapter.
148 8 Managing Basic Features
EN
To conceal a PIN number
EN
1
Press *.
2
Use the < and > keys to select Charge Code and press
ENTER/MENU.
3
Press ENTER/MENU to select Enter Now.
4
Enter your PIN number. Each digit of the PIN number appears as
a $.
5
Press *.
8 Managing Basic Features 149
Changing the time and date
You or your computer already entered this information when you first
set up the HP LaserJet 3100 product. You only need this procedure
to change the date or time.
The date and time information is included in the header that prints at
the top of faxes you send. The time and date also show on the control
panel display when the HP LaserJet 3100 product is idle.
To change the time and date
Note
1
Press ENTER/MENU.
2
Use the < and > keys to select Time/Date, Header and press
ENTER/MENU.
3
Press ENTER/MENU to select Time/Date.
4
Use the < and > keys to select a 12-hour or 24-hour clock and
press ENTER/MENU.
5
Enter the current time using the numeric keys.
6
If you chose the 24-hour clock, press ENTER/MENU.
- Or If you need to change the AM or PM designation, use the < and >
keys to select the correct one, and then press ENTER/MENU.
7
Enter the current date using the numeric keys. Make sure to enter
the month and day using both digits, such as “05” for May.
If you enter a number incorrectly, press BACK SPACE until you reach
the entry. Then re-enter the number.
8
Press STOP/CLEAR to exit the Menu settings.
150 8 Managing Basic Features
EN
Changing the fax header
You already entered this information when installing the software or
when you first set up the HP LaserJet 3100 product. You only need
this procedure if you want to change the information from the control
panel.
The header contains information about your name or your company’s
name and your fax number. When a fax you sent arrives at its
destination, this header is printed at the top of the page. Filling in
this information is a legal requirement.
Hint
The fax header can be more easily changed from the software. See
the online help for more information.
To change the fax header information
Note
EN
1
Press ENTER/MENU.
2
Use the < and > keys to select Time/Date, Header and press
ENTER/MENU.
3
Use the < and > keys to select Fax Header and press
ENTER/MENU.
4
Enter your fax number and press ENTER/MENU. If you want to
separate numbers, insert spaces using the > key.
5
Use the numeric keys to add the name of your company. To do
so, repeatedly press the numeric key for the letter you need until
the letter appears. For example, if the first letter you need is a
“C,” press 2 repeatedly until a C appears. (Lower case letters
appear after the upper case ones and the number of that key.)
Use the > key to go to the next space.
To insert punctuation, press * repeatedly until the character you want
appears, and then press > to go to the next space. If you need to delete
a letter, press > until you reach the space to the right of the letter, and
then press BACK SPACE.
6
When you have finished, press ENTER/MENU.
7
Press STOP/CLEAR to exit the Menu settings.
8 Managing Basic Features 151
Adjusting autoredial
The HP LaserJet 3100 product is set to redial busy or no answer
numbers 5 times automatically. You can set this to a different
number, or, if you do not want it to redial, set the number to 0.
To adjust autoredial
1
Press ENTER/MENU.
2
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
3
Press > once to select Outgoing Faxes and press ENTER/MENU.
4
Press > once to select Number of Redials and press
ENTER/MENU.
5
Enter the number of times you would like the product to redial.
You can choose from 0 (this turns the feature off) to 9.You can
choose from 0 (this turns the feature off) to 5.
6
Press ENTER/MENU to save the selection.
7
Press STOP/CLEAR to exit the Menu settings.
152 8 Managing Basic Features
EN
Adjusting the time between redials
If the HP LaserJet 3100 product is set to redial automatically, you can
adjust the amount of time it waits between redial attempts. The
default is 3 minutes.
To adjust the time between redials
EN
1
Press ENTER/MENU.
2
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
3
Press > once to select Outgoing Faxes and press ENTER/MENU.
4
Use the < and > keys to select Time Between Redials and press
ENTER/MENU.
5
Enter the number of minutes between redials. You can choose
from 1 to 255.
6
Press ENTER/MENU to save the selection.
7
Press STOP/CLEAR to exit the Menu settings.
8 Managing Basic Features 153
Selecting tone or pulse dialing mode
Use this procedure to set the HP LaserJet 3100 product to tone or
pulse dialing mode. The default is set to Tone. Leave this set to tone
unless you know your telephone is not capable of tone dialing.
To select tone or pulse dialing
1
Press ENTER/MENU.
2
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
3
Press > once to select Outgoing Faxes and press ENTER/MENU.
4
Press ENTER/MENU to select Dialing Mode.
5
Use the < and > keys to select Tone or Pulse and press
ENTER/MENU.
6
Press STOP/CLEAR to exit the Menu settings.
Changing detect dial tone
Normally, the HP LaserJet 3100 product waits for a dial tone before
attempting to dial a fax number. If you are using the HP LaserJet
3100 product with a PBX system and the HP LaserJet 3100 product
is not dialing out, the PBX system may be generating an unusual dial
tone that the HP LaserJet 3100 product cannot detect. If this is
happening, change this setting to Disabled so the HP LaserJet 3100
product will not wait for the dial tone before dialing.
To change detect dial tone
1
Press ENTER/MENU.
2
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
3
Press > once to select Outgoing Faxes and press ENTER/MENU.
4
Use the < and > keys to select Detect Dial Tone and press
ENTER/MENU.
5
Use the < and > keys to select Enabled or Disabled and press
ENTER/MENU.
6
Press STOP/CLEAR to exit the Menu settings.
154 8 Managing Basic Features
EN
Setting receive fax options
The section describes how to change options that only relate to
receiving faxes. The topics include:
EN
●
Selecting answer mode and setting the number of rings to answer
●
Turning on or off error correction
●
Changing the page stamp option
●
Setting faxes to be received to memory
●
Enabling remote retrieval and setting a password
●
Setting autoreduction for incoming faxes
●
Changing the silent detect mode
●
Enabling an extension phone
8 Managing Basic Features 155
Changing answer mode and rings to answer
Note
You already set the answer mode and rings to answer when you set
up the product. You may only need to change these settings if you
change what devices are connected to this phone line.
The answer mode is set to Automatic or Manual depending on your
situation. In Automatic mode, the HP LaserJet 3100 product answers
incoming calls after the number of rings to answer specified. Or, it
“listens” for fax tones when you or an answering machine connected
to the line answers first and takes the call if it’s a fax call. In Manual
mode, the HP LaserJet 3100 product never answers calls. You must
start the fax receiving process yourself, either by pressing START on
the control panel or *** on a phone connected to that line.
If the HP LaserJet 3100 product is set to Automatic mode, you may
need to adjust the rings-to-answer setting. This is especially
important if the HP LaserJet 3100 product is connected to a line
receiving both fax and voice calls (a shared line) with an answering
machine. The rings to answer on the HP LaserJet 3100 product must
be higher than the rings to answer on the answering machine. This
allows the answering machine to answer the incoming call and record
a message if it’s a voice call. This also allows the HP LaserJet 3100
product to listen to the call, and if it detects fax tones, to take the call.
For the HP LaserJet 3100 product, the factory default answer mode is
Automatic, and the default number of rings to answer is 5. Use the
table below to determine what settings to use given your situation.
If you have:
Do this with
the answer
mode:
And do this with the
number of rings to answer
on the HP LaserJet 3100
product:
A line only receiving fax calls (a
dedicated line).
Leave set to
Automatic
Change to 1 or 2 rings.
A line receiving both fax and voice
calls (a shared line) and only a
telephone.
Leave set to
Automatic*
Leave set to 5.
A line receiving both fax and voice
calls (a shared line) and an
answering machine or computer
voicemail.
Leave set to
Automatic
Set to 2 higher than number on
answering machine or
computer voicemail. For
example, set to 6 if answering
machine answers at 4.
*In Automatic, the product automatically answers fax calls. However, people calling to
speak to you hear fax tones if you do not answer or they do not hang up by the fifth
ring. Use Manual if you do not want voice callers ever to hear fax tones, but remember
that fax calls are not received automatically.
156 8 Managing Basic Features
EN
To change the answer mode
1
Press ENTER/MENU.
2
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
3
Use the < and > keys to select Incoming Faxes and press
ENTER/MENU.
4
Press ENTER/MENU to select Answer Mode.
5
Use the < and > keys to select Automatic or Manual and press
ENTER/MENU.
6
Press STOP/CLEAR to exit the Menu settings.
To change the number of rings to answer
EN
1
Press ENTER/MENU.
2
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
3
Use the < and > keys to select Incoming Faxes and press
ENTER/MENU.
4
Press the > key once to select Rings to Answer and press
ENTER/MENU.
5
Enter the number of rings to answer and press ENTER/MENU.
6
Press STOP/CLEAR to exit the Menu settings.
8 Managing Basic Features 157
Turning on or off error correction
Normally, the HP LaserJet 3100 product monitors the signals on the
telephone line while it is sending a fax, which it sends in pieces. If the
HP LaserJet 3100 product detects an error signal while it is sending a
piece of the fax, it can resend that piece.
The factory default for this setting is On. Only change it to Off if you
are having trouble sending or receiving a fax and want to accept the
errors in the transmission. Then, return the setting to On when you
have finished.
To turn on or off error correction
1
Press ENTER/MENU.
2
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
3
Use the < and > keys to select All Faxes and press
ENTER/MENU.
4
Press ENTER/MENU to select Error Correction.
5
Use the < and > keys to select On or Off and press ENTER/MENU.
6
Press STOP/CLEAR to exit the Menu settings.
158 8 Managing Basic Features
EN
Changing the page stamp option
Incoming faxes print with the sender’s identification and the date and
time at the top. If you change the page stamp option to Yes, incoming
faxes are stamped with a second line repeating the sender’s
identification and date and time, but also show how many pages were
transmitted. This helps confirm that you received all pages and the
order of the pages. The default for page stamping is No.
Note
If you turn on the page stamp option, make sure the autoreduction is
set to Auto or 97%. If autoreduction is turned off, a couple of lines of
each received fax page might print on a second page. See “Setting
autoreduction for incoming faxes” in this chapter.
To change the page stamp option
EN
1
Press ENTER/MENU.
2
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
3
Use the < and > keys to select Incoming Faxes and press
ENTER/MENU.
4
Use the < and > keys to select Stamp Received Faxes and press
ENTER/MENU.
5
Use the < and > keys to select Yes or No and press ENTER/MENU.
6
Press STOP/CLEAR to exit the Menu settings.
8 Managing Basic Features 159
Receiving faxes to memory
If you have faxes routed to the HP LaserJet 3100 product and enable
memory receive, faxes are stored in memory until you retrieve them.
If memory receive is turned off, faxes print. The factory default is No.
Note
When faxes are in memory, Print Faxes appears on the control panel
display. For instructions on retrieving faxes from memory, see “Printing
faxes received to memory” in chapter 3.
To receive faxes to memory
1
Press ENTER/MENU.
2
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
3
Use the < and > keys to select Incoming Faxes and press
ENTER/MENU.
4
Use the < and > keys to select Memory Receive and press
ENTER/MENU.
5
Use the < and > keys to select Yes or No and press ENTER/MENU.
6
Press STOP/CLEAR to exit the Menu settings.
160 8 Managing Basic Features
EN
Enabling remote retrieval and setting a
password
This feature must be enabled if you want to be able to retrieve your
faxes to a fax machine at another location. This setting can remain on
at all times. The only time you might not want it enabled is if you are
afraid someone else has your password and may try use it to retrieve
your faxes at another location. The default is Off.
A password is required when you use remote retrieval. Use this
procedure to set your password also.
Note
This procedure just enables the feature. For instructions on using the
feature, see “Retrieving faxes at a remote location” in chapter 3.
To enable remote retrieval and set a password
EN
1
Press ENTER/MENU.
2
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
3
Use the < and > keys to select All Faxes and press
ENTER/MENU.
4
Press the > key once to select Remote Retrieval and press
ENTER/MENU.
5
Use the < and > keys to select On or Off and press ENTER/MENU.
6
To enter a password, enter four digits and press ENTER/MENU.
- Or To accept the current password, press ENTER/MENU.
7
Press STOP/CLEAR to exit the Menu settings.
8 Managing Basic Features 161
Setting autoreduction for incoming faxes
If this feature is set to Auto (the default), the HP LaserJet 3100
product automatically reduces long faxes to fit on the paper. If the
feature is turned off, long faxes print at full size on multiple pages.
If you have the page stamp option on, you may want to choose 97%.
This reduces incoming faxes just slightly to prevent the page stamp
from forcing a received fax page onto two pages.
Note
Make sure the paper size setting matches the size of paper loaded in
the paper input bin. See “Setting the paper size” in this chapter for
instructions.
To set autoreduction
1
Press ENTER/MENU.
2
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
3
Use the < and > keys to select Incoming Faxes and press
ENTER/MENU.
4
Use the < and > keys to select Auto Reduction and press
ENTER/MENU.
5
Use the < and > keys to select Auto (the default), 97%, or Off and
press ENTER/MENU.
6
Press STOP/CLEAR to exit the Menu settings.
162 8 Managing Basic Features
EN
Changing the silent detect mode
This setting controls whether or not you can receive faxes from oldermodel fax machines that don’t emit a fax signal during fax
transmissions. At the time of this publication, these silent model fax
machines represented very few of the fax machines in use.
The default is No. It should be changed only if you regularly receive
faxes from someone with an older-model fax machine.
To change the silent detect mode
1
Press ENTER/MENU.
2
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
3
Use the < and > keys to select Incoming Faxes and press
ENTER/MENU.
4
Use the < and > keys to select Silence Detection and press
ENTER/MENU.
5
Use the < and > keys to select Yes or No and press ENTER/MENU.
6
Press STOP/CLEAR to exit the Menu settings.
Enabling an extension phone
With this setting enabled, you can start receiving fax calls from any
extension phone by pressing ***. The default is Yes. Do not disable
this setting unless you have a service from your telephone company
that also uses the *** sequence and the service is not working
because of the conflict.
EN
1
Press ENTER/MENU.
2
Use the < and > keys to select Fax Settings and press
ENTER/MENU.
3
Use the < and > keys to select Incoming Faxes and press
ENTER/MENU.
4
Use the < and > keys to select Extension Phone and press
ENTER/MENU.
5
Use the < and > keys to select Yes or No and press ENTER/MENU.
6
Press STOP/CLEAR to exit the Menu settings.
8 Managing Basic Features 163
Managing logs and reports
From the control panel, you can do the following:
●
Print a log of the last 40 faxes sent (the fax log)
●
Choose when the fax log prints automatically
●
Choose when transmission reports for each sent fax print
●
Print report of what numbers are assigned to one-touch keys and
speed-dial and group-dial numbers
●
Print a configuration report
●
Print a report for the results of a self-test
●
Print a Menu tree
●
Print all of the reports
Printing the fax log
On demand, you can print a log of the last 40 faxes. This log includes
entries for:
●
all faxes received to the HP LaserJet 3100 product
●
all faxes sent from the control panel
●
most faxes sent from the Document Assistant
●
most faxes sent from the JetSuite PC fax program
The log does not show entries for faxes sent from the Document
Assistant or the JetSuite PC fax program if the faxes were very large.
(Entries for those very large faxes appear in the JetSuite Pro Desktop
program’s fax log.) This log never shows entries for faxes sent from
another PC fax program, such as WinFax.
To print the fax log
1
Press ENTER/MENU.
2
Use the < and > keys to select Reports and press ENTER/MENU.
3
Press ENTER/MENU to select Fax Log.
4
Press ENTER/MENU to select Print Fax Log. The HP LaserJet
3100 product exits the Menu settings and prints the log.
164 8 Managing Basic Features
EN
Setting when the fax log prints
You can decide whether or not you want the fax log to print
automatically after every 40 faxes sent or received. The factory
default is Yes. See “Printing the fax log” on the previous page for a
description of which faxes have entries in the fax log.
To set when the fax log prints
1
Press ENTER/MENU.
2
Use the < and > keys to select Reports and press ENTER/MENU.
3
Press ENTER/MENU to select Fax Log.
4
Press > once to select Automatic Log and press ENTER/MENU.
5
Use the < and > keys to select Yes or No and press ENTER/MENU.
6
Press STOP/CLEAR to exit the Menu settings.
Setting when transmission reports print
A transmission report contains information about a specific outgoing
fax. (This includes all faxes sent from the control panel and most
faxes sent from the Document Assistant or the JetSuite PC fax
program.) You can choose to have these reports print each time a fax
is sent, only if the fax failed, or never. The default is If Fax Fails. If you
choose Never, you have no indication a fax failed to transmit unless
you print a fax log.
If you want a transmission report for a certain fax, whether it was sent
successfully or not, you can print a report for that fax. See “Sending a
fax with confirmation” in chapter 3.
To set when transmission reports print
EN
1
Press ENTER/MENU.
2
Use the < and > keys to select Reports and press ENTER/MENU.
3
Press the > key once to select Transmission Reports and press
ENTER/MENU.
4
Use the < and > keys to select the option for when you want the
transmission reports to print. You can choose Always, Never, or
If Fax Fails.
5
Press ENTER/MENU to save the selection.
6
Press STOP/CLEAR to exit the Menu settings.
8 Managing Basic Features 165
Printing a one-touch, speed-dial, and groupdial report
This report is a list of what fax numbers are assigned to the one-touch
keys and speed-dial and group-dial codes.
To print a one-touch, speed-dial and group-dial report
1
Press ENTER/MENU.
2
Use the < and > keys to select Reports and press ENTER/MENU.
3
Use the < and > keys to select Phonebook and press ENTER/
MENU. The HP LaserJet 3100 product exits the Menu settings
and prints the report.
Printing a configuration report
Use this procedure to print a configuration report, which shows what
settings are currently selected. These settings are marked with an
asterisk (*).
To print a configuration report
1
Press ENTER/MENU.
2
Use the < and > keys to select Reports and press ENTER/MENU.
3
Use the < and > keys to select Print Config Report and press
ENTER/MENU. The HP LaserJet 3100 product exits the Menu
settings and prints the report.
166 8 Managing Basic Features
EN
Printing a self-test report
When you request this report, the HP LaserJet 3100 product runs a
self-test and then prints the results. This report includes information
such as the speed of the modem, how many pages have been
printed, and a list of the most recent error messages.
To print a self-test report
1
Press ENTER/MENU.
2
Use the < and > keys to select Reports and press ENTER/MENU.
3
Use the < and > keys to select Self Test and press ENTER/
MENU. The HP LaserJet 3100 product exits the Menu settings
and prints the report.
Printing a Menu tree
Use this procedure if you’d like to print a copy of the Menu tree shown
earlier in this chapter. This Menu tree may be a useful reference as
you alter settings in the Menu.
To print a Menu tree
EN
1
Press ENTER/MENU.
2
Use the < and > keys to select Reports and press ENTER/MENU.
3
Use the < and > keys to select Print the Menu and press
ENTER/MENU. The HP LaserJet 3100 product exits the Menu
settings and prints the Menu tree.
8 Managing Basic Features 167
Printing all reports at once
You can print all of the reports in this section at once by following the
procedure below.
To print all reports at once
1
Press ENTER/MENU.
2
Use the < and > keys to select Reports and press ENTER/MENU.
3
Use the < and > keys to select Print All and press ENTER/
MENU. The HP LaserJet 3100 product exits the Menu settings
and prints the report.
168 8 Managing Basic Features
EN
Adjusting general defaults
This section contains instructions for:
●
Controlling sound volume
●
Setting default resolution
●
Setting default contrast
●
Setting the copy collation feature
●
Programming the size of media loaded in the paper input bin
●
Setting the default copy size
●
Changing the language on the display panel
●
Resetting factory defaults
Controlling sound volume
You can control the volume of the following:
●
The speaker for sounds associated with incoming and outgoing
faxes.
●
The volume of sounds the HP LaserJet 3100 product emits when
it requires attention, such as when the printer door is open.
●
The beeps emitted when you press control panel keys.
To adjust the fax sounds speaker volume
Note
EN
The default set at the factory for the ringer is 3.
1
Press VOLUME.
2
Use the < and > keys to select Off, 1, 2, 3, 4, 5, or 6, or High and
press ENTER/MENU.
8 Managing Basic Features 169
To turn on or off attention sounds
Note
The default set at the factory for the attention sounds is Low.
1
Press ENTER/MENU.
2
Use the < and > keys to select User Defaults and press
ENTER/MENU.
3
Use the < and > keys to select Volume Settings and press
ENTER/MENU.
4
Press ENTER/MENU to select Alarm Volume.
5
Use the < and > keys to select High, Low, or Off and press
ENTER/MENU.
6
Press STOP/CLEAR to exit the Menu settings.
To turn on or off control panel key beeps
Note
The default set at the factory for the beeps is Low.
1
Press ENTER/MENU.
2
Use the < and > keys to select User Defaults and press
ENTER/MENU.
3
Use the < and > keys to select Volume Settings and press
ENTER/MENU.
4
Press the > key once to select Front Panel Keys and press
ENTER/MENU.
5
Use the < and > keys to select Low, High, or Off and press
ENTER/MENU.
6
Press STOP/CLEAR to exit the Menu settings.
170 8 Managing Basic Features
EN
Changing the default resolution
Resolution affects the quality, in dots per inch (dpi), of your fax or
copy documents. It also affects the transmission speed of faxes. Use
this procedure to change the default resolution, which is the
resolution normally used. The choices for this setting are Standard
(the factory default), Fine, Superfine, or Photo. If you choose
Superfine or Photo, faxes are not scanned before the fax number
dials and connects. This means the document feeder tray will be
unavailable until the fax number connects.
Outgoing faxes are transmitted using whichever of the four choices
you select. Copies are made always using Superfine and won’t be
affected by this setting unless you choose Photo. For more
information about resolution choices, see “Resolution options” in
chapter 3.
Note
If you only want to change the resolution for the fax or copy job you are
currently sending, see “Adjusting the resolution” in chapter 3, “Faxing,”
or chapter 5, “Copying.”
To change the default resolution
EN
1
Press ENTER/MENU.
2
Use the < and > keys to select User Defaults and press
ENTER/MENU.
3
Use the < and > keys to select Default Resolution and press
ENTER/MENU.
4
Use the < and > keys to select the default resolution you want.
You can choose Standard (the default), Fine, Superfine, or
Photo.
5
Press ENTER/MENU to save your selection.
6
Press STOP/CLEAR to exit the Menu settings.
8 Managing Basic Features 171
Changing the default contrast
The default contrast is the contrast normally applied to items being
faxed and copied. The default set at the factory is Normal.
Note
If you only want to change the contrast for the current job, see
“Adjusting the contrast” in chapter 3, “Faxing,” or chapter 5, “Copying.”
To change the default contrast
Note
1
Press ENTER/MENU.
2
Use the < and > keys to select User Defaults and press
ENTER/MENU.
3
Use the < and > keys to select Default Contrast and press
ENTER/MENU.
4
Use the < and > keys to select the default contrast. You can
choose Normal (the default), Lighten, or Darken.
Lighten makes all faxes or copies lighter than the originals. Darken
makes all faxes or copies darker than the originals.
5
Press ENTER/MENU to save your selection.
6
Press STOP/CLEAR to exit the Menu settings.
172 8 Managing Basic Features
EN
Setting the default collation
You can set the HP LaserJet 3100 product to collate multiple copies
into sets. For example, if you are making two copies of three pages
and the collation is on, the pages would print in this order: 1,2,3,1,2,3.
If the collation is off, the pages would print in this order: 1,1,2,2,3,3.
The collation setting you choose is in effect for all copies until you
change the setting. The default set at the factory is Yes.
To use collation, the original document must fit into memory. In the
rare instance that it doesn’t, the HP LaserJet 3100 product makes
only one copy and displays a message notifying you of the change. If
that happens, you have several alternatives for finishing the job:
●
split the job into smaller jobs containing fewer pages
●
make only one copy of the document at a time
●
turn off the collation
●
use the Document Assistant to copy and collate the job. You can
collate larger jobs using the Document Assistant.
To set the default collation
EN
1
Press ENTER/MENU.
2
Use the < and > keys to select Copy Settings and press
ENTER/MENU.
3
Press ENTER/MENU to select Default Collation.
4
Use the < and > keys to select Yes or No and press ENTER/MENU.
5
Press STOP/CLEAR to exit the Menu settings.
8 Managing Basic Features 173
Setting the paper size
The paper size should be set to the size of paper you normally load in
the paper input bin. The HP LaserJet 3100 product uses this setting
for printing reports and determining autoreduction for incoming faxes.
Note
The printing function does not use this setting. If you are loading special
size media just for your current print job, do not change this setting.
After you have finished printing, reload the original paper.
To set the paper size
Hint
1
Press ENTER/MENU.
2
Use the < and > keys to select User Defaults and press
ENTER/MENU.
3
Use the < and > keys to select Paper Size and press
ENTER/MENU.
4
Use the < and > keys until the size of paper you have loaded
appears. You can choose Letter, A4, or Legal.
5
Press ENTER/MENU to save your selection.
6
Press STOP/CLEAR to exit the Menu settings.
If you are worried that faxes may come while you have a special type
or size of media loaded for a print job, you can temporarily receive faxes
to memory. When the print job finishes, reload the normal paper and
print out the faxes. See “Receiving faxes to memory” in this chapter
and “Printing faxes received to memory” in chapter 3.
174 8 Managing Basic Features
EN
Changing the default copy size
The default copy size is the size to which copies are normally
reduced or enlarged. If you keep the factory default size set to 100
percent, all copies will be the same size as the original document.
You probably will not need to change this setting and should leave it
set to 100 percent.
Note
If you only want to change the copy size for the job you are currently
copying, see “Reducing or enlarging copies” in chapter 5.
To change the default copy size
1
Press ENTER/MENU.
2
Use the < and > keys to select User Defaults and press
ENTER/MENU.
3
Use the < and > keys to select Copy Size and press
ENTER/MENU.
4
Enter how much you want to reduce or enlarge copies normally.
You can choose from 50 to 200 percent.
5
Press ENTER/MENU to save your selection.
6
Press STOP/CLEAR to exit the Menu settings.
Changing the language on the display panel
Use this procedure to have the control panel display messages in a
language other than the default.
To change the language on the display panel
EN
1
Press ENTER/MENU.
2
Use the < and > keys to select User Defaults and press
ENTER/MENU.
3
Press ENTER/MENU to select Language.
4
Use the < and > keys to select the language you want. You can
choose English, Francais, Deutsch, or Nederlands.
5
Press ENTER/MENU to save your selection.
6
Press STOP/CLEAR to exit the Menu settings.
8 Managing Basic Features 175
Restoring factory defaults
This procedure returns all settings to the factory defaults and clears
the fax header name and phone number. This procedure does not
clear fax numbers and names associated with one-touch keys and
speed-dial codes.
To restore factory defaults
1
Press ENTER/MENU.
2
Use the < and > keys to select User Defaults and press
ENTER/MENU.
3
Use the < and > keys to select Restore Defaults and press
ENTER/MENU.
4
If you want to continue, press START. The factory defaults are
restored.
Hints and help
In this section, find suggestions and answers to commonly asked
questions. See chapter 9, “Troubleshooting and Maintenance,” for a
more complete list of common copy quality and usage solutions.
What If...
I need to dial an international number? You may want to dial using
manual dialing so you can listen for different tones. See “Using
manual dial” in chapter 3.
I’m trying to dial a long fax number and it won’t let me dial all the
numbers? The maximum number of digits or characters that can be
entered into a fax number is 40. If you need to enter a calling card
number plus a fax number or a long international number, you can
split the number between two one-touch keys or speed-dial codes.
Program the first one-touch key or speed-dial code with the calling
card number or first part of the international number and press
REDIAL/PAUSE at the end of the number. Then, program the second
one-touch key or speed-dial code with the fax number or second part
of the international number. To use them, press the first one-touch
key and then the second, or enter the first speed-dial code and then
the second, one after the other. The HP LaserJet 3100 product dials
both strings of numbers as if they were a single number.
176 8 Managing Basic Features
EN
9
Troubleshooting and
Maintenance
Basic troubleshooting steps
If the HP LaserJet 3100 product doesn’t work properly, first check the
following:
●
The Ready (green) light is on and not blinking. If the Error
(yellow) light is on, check the control panel display for a message.
●
No error messages are displayed on the computer screen or the
HP LaserJet 3100 product’s control panel display.
●
The power cord is securely connected to the HP LaserJet 3100
product and plugged into a live electrical outlet.
●
The parallel cable between the HP LaserJet 3100 product and
the computer is connected securely.
●
The telephone cord between the HP LaserJet 3100 product and
the wall is securely connected.
●
Too many programs were open when trying to do a task. Try
closing other programs not in use or restarting the computer
before retrying the task.
●
The parallel cable is functioning properly. To check, try
connecting a different size C parallel cable.
●
Paper is in the paper input bin.
Most answers for software-related issues are in the online help. See
this chapter for basic printing, scanning, and PC faxing help topics,
then see the online help.
EN
9 Troubleshooting and Maintenance 177
Clearing jams from the scanner area
The following is a list of possible causes for jams in the scanning
mechanism:
●
Too many pages were loaded into the document feeder tray.
●
A special media item was loaded but the special media lever was
to the left.
●
Multiple sheets of a document were loaded but the special media
lever was to the right.
●
The item loaded contained tears, frayed edges, etc. or didn’t
meet the guidelines for documents (see “Selecting items for
faxing, copying, or scanning” in chapter 3).
●
The item was not loaded correctly.
●
The item was smaller than 2 by 3.5 inches (51 by 89 mm) (the
size of a business card).
178 9 Troubleshooting and Maintenance
EN
1
2
3
EN
To clear jams from the scanner
area
1
Using both hands, pull the
document release door (control
panel) toward you.
2
Remove any jammed media.
CAUTION
Only use your hands to remove jammed
paper. Using other objects can damage
internal parts.
3
Make sure all pieces of media are
removed and then close the door.
4
To prevent future jams, make sure
the special media lever is in the
correct position for the document
you are loading. See the loading
instructions at the beginning of the
fax, copy, or scan chapters for more
information.
9 Troubleshooting and Maintenance 179
Clearing jams from paper path areas
Occasionally, paper can become jammed in the paper input bin,
single-sheet input slot, paper output bin, or front paper output slot.
The following list shows some possible causes:
●
The paper was loaded improperly.
●
The paper input bin was overfilled.
●
The guides weren’t adjusted to the correct position.
●
More paper was added without unloading the bin and
straightening all media first.
●
The paper output bin was too full.
●
The paper path lever was adjusted while a job was printing.
●
The printer door was opened while a job was printing.
●
The paper being used does not meet HP’s specifications.
●
The paper being used was smaller than 3 by 5 inches
(76.2 by 127 mm).
●
The power was interrupted while a job was printing.
180 9 Troubleshooting and Maintenance
EN
1
To clear feed jams in the input
areas
1
If most of the jammed sheet of
paper is visible from the paper input
bin or single-sheet-input slot,
carefully pull the jammed paper
straight up and out using both
hands. Realign the media, and
reload it.
Note
Be sure to center print media with the
paper guides. Also, verify that the paper
guides are adjusted snugly without
crinkling or bending the media.
The HP LaserJet 3100 product, in most
cases, reprints the jammed page and
finishes the rest of the job. Once your job
has finished printing, check it to make
sure all pages printed.
EN
9 Troubleshooting and Maintenance 181
1
To clear a jam from the interior
area
1
If the jam is not visible in the input
area, use the two printer door
release latches to pull open the
printer door.
2
Remove the toner cartridge. Be
sure to protect it from light while it is
outside the HP LaserJet 3100
product.
2
CAUTION
Avoid touching the long, black, sponge
roller inside the product. Touching it may
reduce output quality.
3
4
3
Push the green paper release lever
toward the back.
4
If the paper jam is in the toner
cartridge area but has not reached
the fuser and roller area, reach
inside and carefully pull the sheet
straight forward and out.
CAUTION
Do not pull the sheet straight up. This
can damage the printer.
CAUTION
Only use your hands to remove jammed
paper. Using other objects can damage
internal parts.
182 9 Troubleshooting and Maintenance
EN
5
5
If the paper jam is between the
rollers, grasp the sheet with both
hands and slowly pull it straight up
and out.
6
If the jam has entered the front
output slot, grasp the sheet and
carefully pull it straight up and out.
7
If the jam is only visible from the
front of the front output slot, raise
the front cover part way with one
hand. With the other hand, grasp
the sheet and pull it toward you.
8
After removing all sheets and
fragments of paper, replace the
toner cartridge and close the printer
door.
6
7
The HP LaserJet 3100 product, in most
cases, reprints the jammed page and
finishes the rest of the job. Once your job
has finished printing, check to make sure
all pages printed.
8
EN
9 Troubleshooting and Maintenance 183
Resetting the HP LaserJet 3100 product
You may need to reset the HP LaserJet 3100 product if an error
occurs. Resetting the HP LaserJet 3100 product accomplishes the
following:
●
Clears all unprinted data from the HP LaserJet 3100 product’s
memory.
●
Clears current incoming and outgoing fax jobs.
●
Clears current copy jobs.
●
Removes some error conditions.
To reset the HP LaserJet 3100 product
Press STOP/CLEAR and hold it down for 7 seconds. The HP LaserJet
3100 product resets. After resetting, the Ready light will be lit and not
blinking if no errors are found.
If this does not work, unplug the HP LaserJet 3100 product’s power
cord from the power source for five seconds, and then replug it in.
184 9 Troubleshooting and Maintenance
EN
Resolving control panel error messages
These control panel error messages are listed alphabetically.
Messages are accompanied by cause for the message and steps to
take to resolve the problem.
Message
Cause
Solution
(number) is a Group The group-dial code you entered is
Group not Allowed
assigned to a group, but a group cannot
be dialed at this point.
Enter a different one-touch key or
speed-dial code that is not assigned.
Already in Group
While programming a group-dial code,
Continue by adding the next fax number
you have tried to add a fax number that is you want to the group.
already in the group.
Busy
While sending a fax, receiving fax line was Check the fax number and try resending
busy for all re-dial attempts.
the fax. If the message appears again,
try sending to another fax machine or try
again later.
Cancel Group Edit
ENTER to Confirm
You pressed Back Space while in a
group-dial code in the Group Dial Setup
Menu level.
Clear Document
From Scanner
Your document jammed while being fed
Pull the document release door open,
through the document feeder tray, the HP remove the jammed item, and close the
LaserJet 3100 product loaded multiple
door.
sheets of the document.
Press START to return to the group-dial
code and continue editing.
Press ENTER/MENU to go to the Group
Dial Setup level of the Menu. (Press
ENTER/MENU again to choose a different
group-dial code.)
Press STOP/CLEAR to exit the Menu
settings.
The special media lever was in the wrong Remove the jammed item as detailed
position for the document you sent.
above. Then, check the special media
lever. It should be to the left for regular
weight items or to the right for thick
items, which must be fed one at a time.
Communication Error An error occurred while trying to transmit
a fax.
EN
Try resending the fax.
If the call fails again, check that the
telephone cord is securely connected.
Then, check for a dial tone on the phone
line by pressing MANUAL DIAL.
Wait and try resending the fax later.
9 Troubleshooting and Maintenance 185
Message
Cause
Solution
Configuration
Err # (number 1-4)
An error was detected in the SRAM.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord. If the error persists,
service may be required. See the front
of this manual for support information.
Config. Stuck Addr
In Service Mode only, SRAM stuck
address test.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord. If the error persists,
service may be required. See the front
of this manual for support information.
Config. Tied Addr.
In Service Mode only, SRAM tied address Unplug the power cord from the power
test.
source, wait 10 seconds, and replug in
the power cord. If the error persists,
service may be required. See the front
of this manual for support information.
Decoding Error
#(number 1-3)
There was an error in decoding with the
image processing chip.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord. If the error persists,
service may be required. See the front
of this manual for support information.
Documents Were
Lost START to
Continue
Power to the HP LaserJet 3100 product
was interrupted, and documents in
memory were lost.
Press START. The HP LaserJet 3100
product prints a report. Check the Status
column for the “Fax Document was
Lost” message. The associated
outgoing faxes need to be resent, and
you need to ask the sender to resend
the incoming ones.
Encoding Error
There was an error in encoding with the
image processing chip.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord. If the error persists,
service may be required. See the front
of this manual for support information.
Errors Likely in
The fax transmission was completed, but
Pages: (page range) there are likely to be errors in the pages
specified.
186 9 Troubleshooting and Maintenance
Try resending the fax or asking the
sender to resend the fax to you.
EN
Message
Cause
Solution
Fax Document was
Lost
Faxes in memory were lost due to a power If you set up faxes to be sent at a future
failure.
time or to be polled, print a fax log
(chapter 8) to identify which faxes were
lost. Then, re-enter the faxes.
If the HP LaserJet 3100 product was set
to receive faxes to memory (instead of
printing), any documents received to
memory also has been lost. If you were
expecting a fax, check with the sender
and request that the fax be resent.
Fax Memory Error
#(number 1-5)
An error was detected in DRAM.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord. If the error persists,
service may be required. See the front
of this manual for support information.
If you set up faxes to be sent at a future
time or to be polled, print a fax log
(chapter 8) to identify which faxes may
have been lost. Then, re-enter the
faxes. If the HP LaserJet 3100 product
was set to receive faxes to memory
(instead of printing), any documents
received to memory also may have
been lost. If you were expecting a fax,
check with the sender and request that
the fax be resent.
Group is Empty, Use Appears when you are creating a groupONE-TOUCH/
dial code.
SPEED DIAL
Input Limit Reached
Begin adding fax numbers to the groupdial code by pressing each number’s
one-touch key or pressing SPEED DIAL,
entering the fax number’s speed-dial
code, and pressing ENTER/MENU.
Too many fax numbers were dialed when The most fax numbers that can be
trying to send to an ad-hoc group.
added to an ad-hoc group is 100.
Resend the fax, but only to 100 fax
numbers or fewer.
Invalid Date or Time An invalid time or date was entered, such Re-enter the date and time.
as 25:99 PM or June 35
Keypad Test Failed
EN
In Service Mode only, the keypad test
failed.
Try running the keypad test again.
9 Troubleshooting and Maintenance 187
Message
Cause
Solution
Long Page?
START to Continue
The HP LaserJet 3100 product senses a
document over 39 inches (991 mm), such
as a banner, may be feeding through the
document feeder tray or that a paper jam
has occured.
Quickly press START to continue
scanning the page. If START is not
pressed within a few moments, the HP
LaserJet 3100 product assumes a page
has jammed and cancels the job. You
have to remove the jammed item and
begin again. If you are sending a fax
longer than 39 in (991 mm), you can
also use the “Sending long pages”
procedure (chapter 3). That procedure
ensures that long pages go without
having to monitor the task and press
Start before the scanner shuts off.
Memory Full - Send
Unscanned Pages
During the fax job the memory filled. All
Reload the unscanned pages and
pages of the fax have to be in memory for re-send them to finish the fax job.
a fax job to work correctly. Only the pages
that fit into memory were sent.
Memory is Full
The HP LaserJet 3100 product’s memory This message should clear
has been completely filled during a copy automatically when the next task starts
or a scan.
(for example when you start a copy or
receive a fax).
Modem Error #
(number 1-3)
An error was detected with the modem.
Check that the telephone cord is
securely connected between the HP
LaserJet 3100 product and the wall. If
the problem persists, service may be
required. See the front of this manual for
support information.
No Answer
You tried to send a fax, but the receiving
fax line did not answer on any redial
attempts.
Check the fax number and try resending
the fax. If the message appears again,
try sending to another fax machine or try
again later.
No Dial Tone
You tried to send a fax, but your phone
line is not operational.
Check the connection of the telephone
cord between the HP LaserJet 3100
product and the wall.
Check for a dial tone.
No Fax in (number)
Tries
The HP LaserJet 3100 product failed to
connect to the receiving fax machine in
the number of redials specified.
Check the fax number and try resending
the fax. If the message appears again,
try sending to another fax machine or try
again later.
188 9 Troubleshooting and Maintenance
EN
Message
Cause
Solution
No Memory for
Report
Erase/Print
Document
Memory needed to print a report may be
being used to store faxes that have been
received to memory.
Print faxes that have been received to
memory (see “Printing faxes received to
memory” in chapter 3).
Needed memory may be being used to
store faxes set up to be sent at a future
time or to be polled.
If you have several faxes set up to be
sent at a future time or to be polled, try
clearing these faxes using Job Status
(see “Canceling a fax job using Job
Status” in chapter 3).
There is a problem with the LIU.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord. If the error persists,
service may be required. See the front
of this manual for support information.
No Modem Installed
No Room in Fax Log The fax log was unable to print due to an
error, such as out of paper.
Load paper in the paper input bin so the
HP LaserJet 3100 product can print the
log.
Not Enough Memory There is not enough memory to complete Try resending the job. If the error
the job indicated.
persists, try reducing the amount of
activity on the HP LaserJet 3100
product and cancel jobs in memory
before resending the job.
Not Enough Memory The HP LaserJet 3100 product does not
to Duplicate for
have enough memory to complete the
COPY
copy job.
No Fax Pages in
Memory to Reprint
The HP LaserJet 3100 product attempted Wait for a fax, then as soon as a fax is in
to execute “Reprint Last Fax” when
the memory, the HP LaserJet 3100
nothing was in memory.
product will reprint the fax.
Nov-22-93 06:30 PM The battery inside the HP LaserJet 3100
(An incorrect date
product has failed, causing all Menu
appears.)
features to revert to the factory settings.
Settings that contained alphabetic and
numeric characters you entered, such as
header information and speed-dial names
and numbers, have been erased.
EN
Divide the copy job into smaller sections
and then try copying again.
If you are collating the job, turn off the
collation feature (chapter 8), only make
one copy of the document at a time, or
use the Document Assistant to make the
copies.
You can continue to use the HP
LaserJet 3100 product without the
battery, but if you re-enter the Menu
settings and then turn off the power, the
settings are erased again.
To obtain service, you must contact
HP’s customer support center. See the
front of this manual for support
information.
9 Troubleshooting and Maintenance 189
Message
Cause
Solution
Paper Bin is Empty
Please Add Paper
The paper input bin is empty.
Load paper. If paper is already loaded,
remove it. Check for and remove any
jammed sheets and discard them. Then,
reload the paper.
Password must be 4 Attempt was made to enter a password
Digits
that was not 4 digits.
Re-enter 4-digit password.
Paused (Memory
Full)
The HP LaserJet 3100 product’s memory
is full, and the current job in the document
feeder tray is paused to wait for memory
to become available.
Reduce activity on the HP LaserJet
3100 product, or wait for other jobs to
finish so memory will be freed.
If there are faxes set up to be polled or
sent at a future time, you may want to
cancel these jobs to free memory.
PC Print Timed Out
The print job took too long to print, and the Let the “print jobs retry” continue for five
HP LaserJet 3100 product timed out.
minutes. If the HP LaserJet 3100
product still does not print, resend the
print job.
Phone Number Error Too many characters were entered when The maximum number of characters
dialing a phone number.
that can be entered is 40. If you have a
number longer than 40 characters,
break the number into smaller chunks.
Enter the first part of the number, and
press REDIAL/PAUSE as the last
character in the first number. Then,
enter the second part of the number as if
it were a second number going to a
group. When the product dials, it will
treat both numbers as if they are one.
See “Sending faxes to multiple
recipients” in chapter 3.
Polling-In Error
The HP LaserJet 3100 product tried to poll
another fax machine. The poll failed
because either there was no answer, the
line was busy, or the other fax machine
was not ready to be polled.
Check with the sender to make sure
their fax machine is ready to be polled
and check the fax number. Then, set up
to poll again. See “Requesting a fax
from another fax machine (polling)” in
chapter 3.
Printer Fixing Error
Replace Fixing Unit
There is an error with the print engine.
Service is required. See the front of this
manual for support information.
190 9 Troubleshooting and Maintenance
EN
Message
Cause
Printer Comm Error
There was an error in communicating with Check that the parallel cable is securely
the HP LaserJet 3100 product.
connected between the HP LaserJet
3100 product and the computer.
If the problem persists, unplug the HP
LaserJet 3100 product’s power cord
from the power source for 10 seconds,
and then replug it in.
If neither of these solutions works,
service may be required. Contact the
Customer Service Center. See the front
of this manual for support information.
Printer Comm Error
^1
In Service Mode only. There was an error Check that the parallel cable is securely
in communicating with the HP LaserJet
connected between the HP LaserJet
3100 product.
3100 product and the computer.
If the problem persists, unplug the HP
LaserJet 3100 product’s power cord
from the power source for 10 seconds,
and then replug it in.
If neither of these solutions works,
service may be required. Contact the
Customer Service Center. See the front
of this manual for support information.
Printer Cover Open
or No Cartridge
The printer door is open or the toner
cartridge is not installed properly.
Printer is Busy
The HP LaserJet 3100 product is
No action is needed. If you already
temporarily unavailable for other types of started another job, such as you sent a
printing (such as printing faxes or copies). copy job through the document feeder
tray and it was scanned in or you
requested a report to print, the job will
be completed when the HP LaserJet
3100 product becomes available.
Printer Laser Error
Call for Service
A problem has occurred with the print
engine.
EN
Solution
Make sure the printer door is closed.
Check the toner cartridge for proper
installation. See “Installing the toner
cartridge” in chapter 1 for instructions.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord. If the error persists,
service may be required. See the front
of this manual for support information.
9 Troubleshooting and Maintenance 191
Message
Cause
Solution
Printer Motor Error
Call for Service
A problem has occured with the print
engine.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord. If the error persists,
service may be required. See the front
of this manual for support information.
Printer Paper Jam
Check Paper Path
A paper jam has occurred.
Check the input areas, the output areas,
and the interior for the jam and then
clear the jam (see “Clearing jams from
paper path areas” in this chapter). The
job should continue to print. If it doesn’t,
try reprinting the job.
Printer Signal Error
There was an error in the HP LaserJet
3100 product print unit.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord. If the error persists,
service may be required. See the front
of this manual for support information.
Receive Error
An error occurred while the HP LaserJet
3100 product was receiving a fax.
Call the sender and ask him or her to
resend the fax.
Redial Failed
Attempts to redial a fax number failed.
Try resending the fax. If the fax still fails
to transmit, call the recipient to check
that his or her fax machine is on and
working and to verify the fax number.
Remote Fax was
Busy
The fax number dialed was busy.
Try resending the fax. If the fax still fails
to transmit, call the recipient to check
that his or her fax machine is on and
working and to verify the fax number.
Scan Reference
Error
There was an error detected in the HP
LaserJet 3100 product.
Recalibrate the scanner. See
“Recalibrating the scanner” in this
chapter.
192 9 Troubleshooting and Maintenance
EN
Message
Cause
Solution
Scanner Error #1
An error has occurred in the SRAM.
Press and hold down the STOP/CLEAR
key for 7 seconds. This resets the HP
LaserJet 3100 product.
If the error persists, unplug the power
cord from its power source for 10
seconds, and then replug it in.
If neither of these methods clears the
error, there may be a problem with the
HP LaserJet 3100 product. Contact the
Customer Service Center. See the front
of this manual for support numbers.
Scanner isn’t
Available
The scanner mechanism is in use.
Wait until the scanner has finished the
current job before sending the next job.
Scanner Jam Reload
A document has jammed in the scanner
area.
Pull open the document release door
and then remove the jammed
document. See “Selecting items for
faxing, copying, and scanning” in
chapter 3 for more information about
preparing documents.
Speed Dial (number) You tried to dial a speed-dial code that
is not Assigned
doesn’t have a fax number stored in it or
assigned a non-defined one-touch key to
a group.
Choose a speed-dial code to which you
have already assigned a fax number. To
check which speed-dial codes are
assigned, see “Printing a one-touch,
speed-dial, and group-dial report” in
chapter 8.
System Error
An error has occurred that may require
servicing. In some cases, the error can be
cleared by turning off the power, then
turning it on again.
Unplug the HP LaserJet 3100 product’s
power cord from the power strip or outlet
and wait for 10 seconds. Then, reinsert
the cord. If the message is no longer
displayed, the problem has been solved
and you can continue to use the HP
LaserJet 3100 product normally.
If the message is still displayed, there’s
an internal problem that requires
servicing. Record the 3-digit error
number in the message, then contact
HP’s Customer Support Center. See the
front of this manual for contact
information.
There are No
Documents in
Memory
HP LaserJet 3100 product tried to print
faxes from memory when no faxes had
been received to memory.
No action is required. There are no
faxes to retrieve.
EN
9 Troubleshooting and Maintenance 193
Message
Cause
Solution
Unrecognized
Format
When printing, the incorrect printer driver
was selected or an error occured on the
parallel interface.
After selecting the Print command in the
program from which you are printing,
select the HP LaserJet 3100 as the
printer. Reprint the job.
Unsuccessful Call
The fax number entered could not be
reached.
Check the fax number and try resending
the fax. If the message appears again,
try sending to another fax machine or try
again later.
194 9 Troubleshooting and Maintenance
EN
Solving fax problems
Use the following table to solve fax problems. See also “Solving
image quality problems” and “Solving paper feed problems” in this
chapter.
Problem
Cause
Solution
The message on
the computer
screen says
JetSuite Fax failed
to open the fax
port and a COM
port is in use.
If you are copying from the JetSuite Pro
software, you may have the wrong type of
parallel port, or it may not be properly
connected to the computer.
Be sure that you have connected the
parallel cable that came in your package
to the correct parallel port on the back of
your computer. If you have another
parallel port, try attaching the parallel
cable to the other port. Make sure you
have an SPP- (bi-directional) or ECPcompliant parallel port on your computer.
An SPP parallel port is the minimum; an
ECP parallel port is strongly
recommended. For more information on
your parallel port, please see appendix C
and your computer’s documentation.
The HP LaserJet 3100 product cannot
If you are faxing from the JetSuite Pro
software, another device is conflicting with share a parallel port. If you have a sound
card, external hard drive, or network
the parallel port.
switchbox connected to the same parallel
port as the HP LaserJet 3100 product, the
other device may be interfering. You must
unhook the other device to connect and
use the HP LaserJet 3100 product, or you
must use two parallel ports on the
computer. You may need to add another
parallel interface card. An ECP parallel
interface card is strongly recommended.
Please see appendix C or your
computer’s documentation for information
on installing an additional parallel
interface card or resolving conflicts.
No parallel port is
available or the
parallel port is
being shared by
another device.
EN
The HP LaserJet 3100 product must be
directly connected to the computer’s
parallel port. It cannot share the parallel
port with another device.
If you have a device such as an external
disk drive or switch box connected to the
parallel port and want to continue using it,
you must get two parallel ports on your
computer.
9 Troubleshooting and Maintenance 195
Problem
Cause
Solution
The HP LaserJet
3100 product isn’t
working.
The HP LaserJet 3100 product may not
be receiving power.
Check that all cords are plugged in at the
HP LaserJet 3100 product and the
computer and that they are plugged into a
live power outlet or power strip.
Also, try removing the power cord from
the back of the HP LaserJet 3100 product
and then reinserting it. If the Ready
message is displayed on the control
panel, the HP LaserJet 3100 product is
receiving power.
The computer’s processor is too busy.
Try running fewer programs at the same
time on the computer. Do not perform I/O
or processor-intensive tasks (such as
sending a fax or playing a video game) on
the computer while printing.
The hard drive on the computer may be
very full or is fragmented.
Free disk space or defragment the hard
drive. See the computer’s documentation
for help.
The Extension Phone setting may be
disabled.
See “Enabling an extension phone” in
chapter 8 for instructions on changing this
setting.
Unable to start
receiving faxes
from an extension
phone.
The telephone’s cord may not be securely Check that the telephone cord is securely
connected.
connected between the phone and the HP
LaserJet 3100 product (or other device
connected to the HP LaserJet 3100
product).
Voice calls aren’t
being received by
the phone or
answering
machine
connected to the
line.
The telephone cords may not be
connected properly.
See “Connecting telephone cords” in
chapter 1 to check the installation.
The answer mode or rings to answer on
settings may not be set properly.
See “Changing answer mode and rings to
answer” in chapter 8 to determine which
settings you need.
Items loaded in the The item is on a very lightweight media.
document feeder
tray fall forward out
of the tray.
Do not try to pull the page out because
you may damage the scanner. To remove
the page, see “Clearing jams from the
scanner area” in this chapter. Then, curl
or roll the item in the direction of the
printed side, unroll it, and reload the item.
196 9 Troubleshooting and Maintenance
EN
Problem
Cause
Solution
Incoming fax calls The answer mode may be set to Manual
are not being
or the rings to answer setting may not be
answered or are
set correctly.
going to the phone
instead of the HP
LaserJet 3100
product.
If the answer mode is set to Manual, the
HP LaserJet 3100 product never answers
calls. You have to answer the phone and
start receiving the fax yourself. Also,
check the rings to answer setting for your
configuration. See “Changing answer
mode and rings to answer” in chapter 8 to
determine which settings you need.
See “Connecting telephone cords” in
chapter 1 to check the installation.
The telephone cords may not be
connected properly.
To see if the computer is receiving faxes,
The Receive to PC option may be
selected and faxes are being received by start the JetSuite Pro software. When the
desktop appears, choose Options from
the computer.
the File menu. If the Receive to PC check
box is selected, faxes are being routed to
the computer. On the left side of the
desktop, select the Fax Queue folder,
then the Received folder to see any faxes
that have been received to the computer.
If the paper ran out and memory filled, the Refill the paper input bin. The HP
LaserJet 3100 product prints faxes
HP LaserJet 3100 product stops
received to memory and resumes
answering fax calls.
answering fax calls.
Try removing the last device connected
and see if the HP LaserJet 3100 product
works. If not, keep removing devices and
retrying.
There may be too many devices
connected to the phone line.
Faxes quit during
sending.
If memory receive is enabled and the
Check the control panel display. If it
memory is full, outgoing faxes may not be displays “Print Faxes,” there are faxes in
able to be sent.
memory that need to be printed. See
“Printing faxes received to memory” in
chapter 3.
The HP LaserJet
3100 product is
receiving faxes
but is not sending
them.
If your HP LaserJet 3100 product is on a
PBX system, the PBX system may be
generating a dial tone the HP LaserJet
3100 product cannot detect.
EN
Disable the detect dial tone setting. See
“Changing detect dial tone” in chapter 8.
9 Troubleshooting and Maintenance 197
Problem
Cause
Solution
Outgoing fax calls
keep dialing.
If the call was busy or there was no
answer, the HP LaserJet 3100 product
redials for the number of times specified.
To stop the redials while the HP LaserJet
3100 product is dialing, press STOP/
CLEAR. If it is waiting to redial, stop the job
using Job Status. See “Canceling a fax
job using Job Status” in chapter 3.
To see how many times the HP LaserJet
3100 product is set to redial, print a
configuration report (see “Printing a
configuration report” in chapter 8) and
check the “Number of redials” entry. See
“Adjusting autoredial” in chapter 8 if you
need to change the setting.
One-touch keys,
The one-touch key, speed-dial code, or
speed-dial code, or group-dial code may not be assigned or
group-dial codes
assigned properly.
aren’t working.
Print a one-touch, speed-dial, and groupdial report (see “Printing a one-touch,
speed-dial, and group-dial report” in
chapter 8) to see which numbers are
assigned. Also check that the fax number
was entered correctly. See “Programming
one-touch keys and speed-dial codes” or
“Programming a group-dial code” in
chapter 8 to assign or correct numbers.
Faxes sent at
Superfine or
Photo mode aren’t
scanning into
memory.
Faxes sent with Superfine or Photo
resolution won’t scan into memory before
sending. They wait until the call is placed
and has connected before beginning to
transmit.
To have the fax scan into memory, set the
resolution to Standard or Fine. See
“Adjusting the resolution” in chapter 3.
Also, check that the default resolution is
set to Standard or Fine. See “Adjusting
the resolution” in chapter 3.
Faxes routed to
the computer are
being received by
the HP LaserJet
3100 product
instead.
If the rings to answer setting for the HP
LaserJet 3100 product is lower than the
rings to answer for the PC fax software,
the HP LaserJet 3100 product answers
fax calls before the PC fax software can.
To check, start the JetSuite Pro software.
When the desktop appears, choose
Options from the File menu. Check Ring
Number. Then, print a configuration
report (chapter 8) to check the HP
LaserJet 3100 product’s rings to answer
number. The PC fax software’s rings to
answer should be lower.
If the computer is busy when the fax
comes, the fax is printed or received to
memory.
Try to reduce the activity on the computer
while faxes are being received.
The HP LaserJet 3100 product may have Check the parallel cable connections.
Also, try closing and restarting the
lost its connection to the computer.
JetSuite Pro software.
198 9 Troubleshooting and Maintenance
EN
Problem
Cause
Solution
Faxes are
transmitting or
being received
very slowly.
You may be sending or receiving a very
complex fax, such as one with many
graphics.
Complex faxes take longer to be sent or
received.
The receiving fax machine may have a
slow modem speed.
The HP LaserJet 3100 product only sends
the fax at the fastest modem speed the
receiving fax machine can accept.
The resolution at which the fax was sent
or is being received is very high. A higher
resolution results in better quality, but also
requires a longer transmission time.
If you are receiving the fax, call the sender
and ask them to lower the resolution and
resend the fax.
If you are sending, lower the resolution
and resend the fax. See “Adjusting the
resolution” in chapter 3 to change the
current resolution setting or “Changing the
default resolution” in chapter 8 to check
the default setting. The current resolution
setting overrides the default.
If there is a poor phone line connection,
the HP LaserJet 3100 product and the
receiving fax machine slows down the
transmission to adjust for errors.
Hang up and resend the fax.
If you are sending an electronic fax, there Other applications may be using needed
may be too many programs open besides memory. Try closing all other open
applications and resending the document.
the PC fax program.
If you are using the PC fax program, the
parallel cable may be loose, you may
have the parallel cable plugged into the
wrong type of port, or the parallel port
setting is incorrect.
EN
Check that you have the parallel cable
plugged in securely on the back of the HP
LaserJet 3100 product. Check that the
cable is plugged into the parallel port, not
the serial port. PC faxing may also be
slow if you have an SPP-compliant
parallel port. An ECP-compliant parallel
port is strongly recommended. Check the
parallel port setting. For more information
on your parallel port, please see appendix
C and your computer’s documentation.
9 Troubleshooting and Maintenance 199
Problem
Cause
Solution
Faxes aren’t
printing at the HP
LaserJet 3100
product.
There is no paper in the paper input bin.
Load paper. Any faxes received during the
paper out were stored in memory and
print once the paper has been refilled.
If you have noticed areas of faded print or
other indications of the end of the toner
cartridge life, the toner may have run out
and blank pages continue to print.
Replace the toner cartridge. To try
recovering faxes that printed as blank
pages, see “Printing faxes received to
memory” in chapter 3. If this doesn’t work,
see “Solving image quality problems” in
this chapter.
The memory receive option may be
selected and faxes are being stored in the
HP LaserJet 3100 product until you print
them.
Print a configuration report (see “Printing
a configuration report” in chapter 8) and
check the “Confidential Receive” entry. If it
is set to Yes, faxes are being stored in
memory. See “Printing faxes received to
memory” in chapter 3 to print any faxes.
See “Receiving faxes to memory” in
chapter 8 to change the setting.
The Receive to PC option may be
selected and faxes are being received by
the computer. If the Receive to PC has
been selected to act as a backup for the
HP LaserJet 3100 product, the rings to
answer setting may be set incorrectly.
Start the JetSuite Pro software. On the left
side of the desktop, select the Fax Queue
folder, then the Received folder to see
any faxes that have been received to the
computer.
If there are faxes in that folder, choose
Options from the Fax menu.
If you do not want to have faxes routed to
the computer ever, clear the Receive to
PC box. If you want the computer to act as
a backup to the HP LaserJet 3100
product, leave the Receive to PC box
checked. Check Ring Number. Then,
print a configuration report (chapter 8) to
check the HP LaserJet 3100 product’s
rings to answer number. The HP LaserJet
3100 product’s rings to answer number
should be lower.
The receiving fax machine may be off or
have an error condition such as out of
paper or toner.
Call the recipient to make sure his or her
fax machine is on and ready to receive
faxes.
A fax may be in memory because it is
waiting to redial a busy number, there are
other jobs ahead of it waiting to be sent, or
the fax is set up for a delayed send.
If a fax job is in memory for any of the
mentioned reasons, an entry for the job
appears in the fax log. Print the fax log
(chapter 3) and check the Status column
for jobs with a Pending designation.
Faxes you send
aren’t arriving at
the receiving fax
machine.
200 9 Troubleshooting and Maintenance
EN
Problem
Cause
Solution
Faxes are printing
on two pages
instead of one.
The autoreduction setting may not be set
correctly.
If you want faxes to be reduced to fit on
one page, the autoreduction setting
should be set to automatic or 97%. If the
setting is off, faxes may print on multiple
pages. Print a configuration report (see
“Printing a configuration report” in chapter
8) to check the setting, and then see
“Setting autoreduction for incoming
faxes” in chapter 8 to adjust the setting.
Document stops
feeding in the
middle of faxing.
The maximum scannable page length is Do not try to pull the page out because
39 inches (991 mm). If the page is longer, you may damage the scanner. To remove
scanning stops at 39 inches (991 mm).
the page, see “Clearing jams from the
scanner area” in this chapter.
Then, rescan the page. When the scanner
reaches the 39 in (991 mm) mark, the
control panel displays Long Page? START
to Continue for a few moments only.
Quickly press START to continue scanning.
If you do not, the message disappears
and the scanner stops scanning because
it thinks the page has jammed. If you are
sending a fax longer than 39 in (991 mm),
you can also use the “Sending long
pages” procedure (chapter 3). That
procedure ensures that long pages go
without having to monitor the task and
press Start before the scanner shuts off.
To remove the page, see “Clearing jams
The minimum scannable page length is
2 by 3.5 inches (51 by 89 mm). If the item from the scanner area” in this chapter.
is too small, it may jam inside the scanner
area.
Fax logs or
transmission
reports are
printing at
unwanted times.
EN
The fax log or transmission reports
settings are not set correctly.
Print a configuration report (see “Printing
a configuration report” in chapter 8) and
check when the reports print. See “Setting
when the fax log prints” and “Setting when
transmission reports print” in chapter 8 to
change the settings.
9 Troubleshooting and Maintenance 201
Problem
Cause
There are dark
The scanner glass may be dirty.
streaks or lines on
sent faxes or the
image quality is
poor.
Solution
Make a copy of the item you are faxing. If
the same problem appears, the scanner
glass may be dirty. See “Cleaning the
scanner path” in this chapter for cleaning
instructions.
If the copy is ok, try adjusting the
resolution and contrast on the fax and
resending. If the quality is still not good,
there may be a problem with the receiving
fax machine, such as it cannot receive
faxes at a high resolution.
The volume for
The volume setting needs to be adjusted. See “Controlling sound volume” in chapter
sounds coming
8 for instructions on changing volume
from the HP
settings.
LaserJet 3100
product is too high
or too low.
Long pages aren’t The page may be longer than 39 inches
feeding.
(991 mm).
Do not try to pull the page out because
you may damage the scanner. To remove
the page, see “Clearing jams from the
scanner area” in this chapter.
Then, rescan the page. When the scanner
reaches the 39 in (991 mm) mark, the
control panel displays Long Page? START
to Continue for a few moments only.
Quickly press START to continue scanning.
If you do not, the message disappears
and the scanner stops scanning because
it thinks the page has jammed.
If you are sending a fax longer than 39 in
(991 mm), you can also use the “Sending
long pages” procedure (chapter 3). That
procedure ensures that long pages go
without having to monitor the task and
press Start before the scanner shuts off.
You receive this
software
message:
“JetSuite Fax has
detected that the
HP LaserJet 3100
is switched off or is
not connected to
the computer.”
Check that the power cord is securely
connected between the HP LaserJet 3100
product and the power source. Then,
check that the parallel cable is securely
connected. After you have checked both,
click Retry. If you click Cancel, you will
not be able to receive faxes to or send
faxes from the computer until you start (or
restart) the JetSuite software or restart the
computer.
Either the power cord for the HP LaserJet
3100 product or the parallel cable
between it and the computer is not
securely connected.
202 9 Troubleshooting and Maintenance
EN
Solving printing problems
Use this section to solve common printing problems. See also
“Solving image quality problems” and “Solving paper feed problems”
in this chapter.
Problem
Cause
Solution
No parallel port is
available or the
parallel port is
being shared by
another device.
The HP LaserJet 3100 product must be
directly connected to the computer’s
parallel port. It cannot share the parallel
port with another device.
If you have a device such as an external
disk drive or switch box connected to the
parallel port and want to continue using it,
you must get two parallel ports on your
computer.
Garbled text or
unwanted
characters are
printing.
The parallel cable may not be securely
connected or may be faulty.
Make sure the parallel cable is securely
connected between the HP LaserJet 3100
product and the computer.
Try plugging in another size C parallel
cable if you have one.
If you have another parallel port on the
computer, try connecting the cable to it.
The Document
The HP LaserJet 3100 product is
Assistant blinks on connected to a parallel port being shared
and off on the
with another device.
computer screen
even when no
document is
loaded in the
document feeder
tray.
The HP LaserJet 3100 product cannot be
connected to the same parallel port on the
computer as another device. You must
buy an additional parallel port or
disconnect one of the two.
Printed pages are
coming out in the
incorrect order.
Pages sent to the paper output bin print in
correct order. Pages sent to the front
paper output slot print in reverse order.
Use the front paper output slot by pushing
the paper path lever to the lower position.
See “Selecting the output path” in chapter
4.
If you need to print pages to the front
paper output slot in correct order, select
the reverse order output option in the
program from which you are printing. See
the program’s documentation for more
information.
EN
The incorrect output source may be
selected, or the incorrect output setting
has been chosen in the program from
which you are printing.
9 Troubleshooting and Maintenance 203
Problem
Cause
Solution
The HP LaserJet
3100 product isn’t
responding after
“Print” is selected
in the software.
The printer may be printing a complex
image.
Allow extra time for the computer to send
the image.
The printer may be paused.
Resume printing from the status window
or Print Manager.
The parallel cable between the HP
LaserJet 3100 product and the computer
may not be connected properly.
Disconnect and reconnect the parallel
cable between the HP LaserJet 3100
product and the computer.
The parallel cable is defective.
If possible, attach your cable to another
system and print a job that you know
works. You may also try using a different
parallel cable (IEEE-1284, type “C”
connector).
The wrong printer was selected in your
software.
Check your software’s printer selection
menu to see if you selected the HP
LaserJet 3100.
The software for your HP LaserJet 3100
product is not configured for the correct
port.
Check your software’s printer selection
menu to make sure it is accessing the
correct port. If your computer has more
than one parallel port, make sure the
parallel cable is connected to the correct
one.
The power cord is not connected to the
HP LaserJet 3100 product or the power
source is not active.
Check the power cord connection and the
power source. Try a different outlet.
You cannot have a switchbox or external
The HP LaserJet 3100 product is
connected to a switchbox or external hard hard disk connected between the
computer and the HP LaserJet 3100
disk.
product. You must have two parallel ports
to use both.
The HP LaserJet 3100 product is
malfunctioning.
204 9 Troubleshooting and Maintenance
Try printing a self-test report (see “Printing
a self-test report” in chapter 8) or try
printing from the MS-DOS prompt (see the
online help) to make sure the HP LaserJet
3100 product is printing. Also, try printing
from another program, such as Notepad
or WordPad (see the online help). If you
can’t print, check the cables and parallel
port. If all of these fail, see the customer
service information at the front of this
manual for help.
EN
Problem
Cause
Solution
You received a
message on the
computer screen
that there was an
error printing to
one of the COM
ports.
You may have the wrong type of parallel
port, or it may not be properly connected
to the computer.
Be sure that you have connected the
parallel cable that came in your package
to the correct parallel port on the back of
your computer. If you have another
parallel port, try attaching the parallel
cable to the other port. Make sure you
have an SPP- (bi-directional) or ECPcompliant parallel port on your computer.
An SPP parallel port is the minimum; an
ECP parallel port is strongly
recommended. For more information on
your parallel port, please see appendix C
and your computer’s documentation.
Another device is conflicting with the
parallel port.
The HP LaserJet 3100 product cannot
share a parallel port. If you have a sound
card, external hard drive, or network
switchbox connected to the same parallel
port as the HP LaserJet 3100 product, the
other device may be interfering. You must
unhook the other device to connect and
use the HP LaserJet 3100 product, or you
must use two parallel ports on the
computer. You may need to add another
parallel interface card. An ECP parallel
interface card is strongly recommended.
Please see appendix C or your
computer’s documentation for information
on installing an additional parallel
interface card or resolving conflicts.
The N Up feature is selected in the
program you are using (if it has this
feature), or the reduction/enlargement
setting is incorrect in the program or
printer driver.
Check the settings in the program you are
using or in the printer driver. See the
online help for printer driver issues.
The image or
words on printed
pages is the
wrong size.
EN
9 Troubleshooting and Maintenance 205
Problem
Cause
Solution
The HP LaserJet
3100 product isn’t
working.
The HP LaserJet 3100 product may not
be receiving power.
Check that all cords are plugged in at the
HP LaserJet 3100 product and the
computer and that they are plugged into a
live power outlet or power strip.
Also, try removing the power cord from
the back of the HP LaserJet 3100 product
and then reinserting it. If the Ready
message is displayed on the control
panel, the HP LaserJet 3100 product is
receiving power.
The computer’s processor is too busy.
Try running fewer programs at the same
time on the computer. Do not perform I/O
or processor-intensive tasks (such as
sending a fax or playing a video game) on
the computer while printing.
The hard drive on the computer may be
very full or is fragmented.
Free disk space or defragment the hard
drive. See the computer’s documentation
for help.
When printing
When printing from a DOS program such
from a DOS
as WordPerfect 5.1, the print job cannot
program, the print spool until the program closes.
job won’t print until
the program is
closed.
Run the DOS program from a DOS
window in Windows instead of pure DOS.
Or, edit the PIF file for the program. To do
so, start the PIFedit.exe in the Windows
directory. Open the PIF file for the DOS
program. (It should be in the directory for
the program.) Under Execution, clear the
Exclusive check box.
The Spool MS-DOS Print Jobs check
When printing
from a DOS
box may be selected for other printer
program running
drivers on your computer.
in Windows, this
message appears:
“There was an
error writing to
LPT1: for the
printer (name of a
printer, unknown,
or it is blank):
Cannot access a
port...”
On the Windows 95 desktop, click the My
Computer icon, and then double-click the
Printers icon. Double-click the icon for the
first printer and then click the Details tab.
If there is a Port Settings button, click it.
In the dialog that opens, clear the Spool
MS-DOS Print Jobs check box. If there is
no Port Settings button or clicking it did
not open a dialog box, then that printer is
not interfering. Repeat the procedure for
all other printers on the computer except
for the HP LaserJet 3100 product.
206 9 Troubleshooting and Maintenance
EN
Solving copying problems
Use this section to troubleshoot common copy problems. See also
“Solving image quality problems” and “Solving paper feed problems”
in this chapter.
Problem
Cause
Solution
No parallel port is
available or the
parallel port is
being shared by
another device.
If you are copying from the Document
Assistant or the JetSuite Pro software, the
HP LaserJet 3100 product must be
directly connected to the computer’s
parallel port. It cannot share the parallel
port with another device.
If you have a device such as an external
disk drive or switch box connected to the
parallel port and want to continue using it,
you must get two parallel ports on your
computer.
Items loaded in the The item is on a very lightweight media.
document feeder
tray fall forward out
of the tray.
EN
Do not try to pull the page out because
you may damage the scanner. To remove
the page, see “Clearing jams from the
scanner area” in this chapter. Then, curl
or roll the item in the direction of the
printed side, unroll it, and reload the item.
9 Troubleshooting and Maintenance 207
Problem
Cause
Solution
The message on
the computer
screen says there
was a problem
opening scanner.
Unable to activate
TWAIN source.
If you are copying from the software, you
may have the wrong type of parallel port,
or it may not be properly connected to the
computer.
Be sure that you have connected the
parallel cable that came in your package
to the correct parallel port on the back of
your computer. If you have another
parallel port, try attaching the parallel
cable to the other port. Make sure you
have an SPP- (bi-directional) or ECPcompliant parallel port on your computer.
An SPP parallel port is the minimum; an
ECP parallel port is strongly
recommended. For more information on
your parallel port, please see appendix C
and your computer’s documentation.
The HP LaserJet 3100 product cannot
If you are copying from the software,
another device may be conflicting with the share a parallel port. If you have a sound
card, external hard drive, or network
parallel port.
switchbox connected to the same parallel
port as the HP LaserJet 3100 product, the
other device may be interfering. You must
unhook the other device to connect and
use the HP LaserJet 3100 product, or you
must use two parallel ports on the
computer. You may need to add another
parallel interface card. An ECP parallel
interface card is strongly recommended.
Please see appendix C or your
computer’s documentation for information
on installing an additional parallel
interface card or resolving conflicts.
208 9 Troubleshooting and Maintenance
EN
Problem
Cause
Solution
The HP LaserJet
3100 product isn’t
working.
The HP LaserJet 3100 product may not
be receiving power.
Check that all cords are plugged in at the
HP LaserJet 3100 product and the
computer and that they are plugged into a
live power outlet or power strip.
Also, try removing the power cord from
the back of the HP LaserJet 3100 product
and then reinserting it. If the Ready
message is displayed on the control
panel, the HP LaserJet 3100 product is
receiving power.
The computer’s processor is too busy.
Try copying from the control panel. Try
running fewer programs at the same time
on the computer. Do not perform I/O or
processor-intensive tasks (such as
sending a fax or playing a video game) on
the computer while printing.
The hard drive on the computer may be
very full or is fragmented.
Free disk space or defragment the hard
drive. See the computer’s documentation
for help.
Documents stop
The maximum scannable page length is Do not try to pull the page out because
feeding in the
39 inches (991 mm). If the page is longer, you may damage the scanner. To remove
the page, see “Clearing jams from the
middle of copying. scanning stops at 39 inches (991 mm).
scanner area” in this chapter.
Then, rescan the page. When the scanner
reaches the 39 in (991 mm) mark, the
control panel displays Long Page? START
to Continue for a few moments only.
Quickly press START to continue scanning.
If you do not, the message disappears
and the scanner stops scanning because
it thinks the page has jammed. If you are
copying a document longer than 39 in
(991 mm), you can also use the “Sending
long pages” procedure (chapter 3). That
procedure ensures that long pages copy
without having to monitor the task and
press Start before the scanner shuts off.
The minimum scannable page length is
To remove the page, see “Clearing jams
2 by 3.5 inches (51 by 89 mm). If the item from the scanner area” in this chapter.
is too small, it may jam inside the scanner
area.
EN
9 Troubleshooting and Maintenance 209
Problem
Cause
Solution
The Document
The HP LaserJet 3100 product is
Assistant blinks on connected to a parallel port being shared
and off on the
with another device.
computer screen
even when no
document is
loaded in the
document feeder
tray.
The HP LaserJet 3100 product cannot be
connected to the same parallel port on the
computer as another device. You must
buy an additional parallel port to use both
devices.
Copying is
extremely slow.
Using the Document Assistant causes a
delay when copying. Wait for a few
seconds for the job to be copied or use
the control panel.
If you are using the Document Assistant,
there is a delay.
If you are using the Document Assistant to Other programs may be using needed
copy, there are too many other programs memory. Try closing all other open
open.
programs and recopying the document.
The parallel cable may be loose, you may
have the parallel cable plugged into the
wrong type of port, or the parallel port
setting is incorrect.
Check that you have the parallel cable
plugged in securely on the back of the HP
LaserJet 3100 product. Check that the
cable is plugged into the parallel port, not
the serial port. PC faxing may also be
slow if you have an SPP-compliant
parallel port. An ECP-compliant parallel
port is strongly recommended. Check the
parallel port setting. For more information
on your parallel port, please see appendix
C and your computer’s documentation.
Copies are too
light or too dark.
The contrast may not be set correctly.
Adjust the contrast setting. See “Adjusting
the contrast” in chapter 5.
Copy quality of an
image is poor.
The resolution may not be set correctly.
Adjust the resolution setting to Photo. See
“Adjusting the resolution” in chapter 5.
Copy quality of
words is poor.
The resolution may not be set correctly.
Make sure Photo is not selected as the
resolution setting. See “Adjusting the
resolution” in chapter 5.
Only one copy of a
job printed
although I
specified multiple
copies.
When using the control panel to make
multiple copies of jobs, the entire
document to be copied must fit into
memory, or only one copy prints.
Use the Document Assistant to make
multiple copies of large documents.
Break the job into smaller jobs containing
fewer pages.
Make only one copy at a time.
210 9 Troubleshooting and Maintenance
EN
Solving scanning problems
Use the following table to solve problems with quality of scans. See
also “Solving image quality problems” and “Solving paper feed
problems” in this chapter.
Problem
Cause
Solution
The message on
the computer
screen says there
is a problem
opening scanner.
Unable to activate
TWAIN source.
You may have the wrong type of parallel
port, or it may not be properly connected
to the computer.
Be sure that you have connected the
parallel cable that came in your package
to the correct parallel port on the back of
your computer. If you have another
parallel port, try attaching the parallel
cable to the other port. Make sure you
have an SPP- (bi-directional) or ECPcompliant parallel port on your computer.
An SPP parallel port is the minimum; an
ECP parallel port is strongly
recommended. For more information on
your parallel port, please see appendix C
and your computer’s documentation.
Another device is conflicting with the
parallel port.
The HP LaserJet 3100 product cannot
share a parallel port. If you have a sound
card, external hard drive, or network
switchbox connected to the same parallel
port as the HP LaserJet 3100 product, the
other device may be interfering. You must
unhook the other device to connect and
use the HP LaserJet 3100 product, or you
must use two parallel ports on the
computer. You may need to add another
parallel interface card. An ECP parallel
interface card is strongly recommended.
Please see appendix C or your
computer’s documentation for information
on installing an additional parallel
interface card or resolving conflicts.
The HP LaserJet 3100 product must be
directly connected to the computer’s
parallel port. It cannot share the parallel
port with another device.
If you have a device such as an external
disk drive or switch box connected to the
parallel port and want to continue using it,
you must get two parallel ports on your
computer.
No parallel port is
available or the
parallel port is
being shared by
another device.
EN
9 Troubleshooting and Maintenance 211
Problem
Cause
Solution
The HP LaserJet
3100 product isn’t
working.
The HP LaserJet 3100 product may not
be receiving power.
Check that all cords are plugged in at the
HP LaserJet 3100 product and the
computer and that they are plugged into a
live power outlet or power strip.
Also, try removing the power cord from
the back of the HP LaserJet 3100 product
and then reinserting it. If the Ready
message is displayed on the control
panel, the HP LaserJet 3100 product is
receiving power.
The computer’s processor is too busy.
Try copying from the control panel. Try
running fewer programs at the same time
on the computer. Do not perform I/O or
processor-intensive tasks (such as
sending a fax or playing a video game) on
the computer while printing.
The hard drive on the computer may be
very full or is fragmented.
Free disk space or defragment the hard
drive. See the computer’s documentation
for help.
The maximum scannable page length is
14 inches (356 mm). If the page is longer,
the scanner continues to scan, but it only
keeps the first 14 inches (356 mm) of data
on the page and discards the rest.
Do not try to pull the page out because
you may damage the scanner. To remove
the page, see “Clearing jams from the
scanner area” in this chapter.
If you want to scan an item that is longer
than 14 inches (356 mm), first copy the
item onto multiple pages and then scan
the copies. See “Copying long pages” in
chapter 5, “Copying.”
Scanner stops in
the middle of
scanning.
To remove the page, see “Clearing jams
The minimum scannable page length is
2 by 3.5 inches (51 by 89 mm). If the item from the scanner area” in this chapter.
is too small, it may jam inside the scanner
area.
212 9 Troubleshooting and Maintenance
EN
Problem
Cause
Solution
Scanning is
extremely slow.
The HP LaserJet 3100 product is
scanning a file with a high resolution.
If you chose Photo resolution, 8 bit grey
scale or a custom resolution that is very
high, you may have created a very large
file that is slow to scan.To speed up the
scanning process, try choosing a lower
resolution.
There are too many programs open while Other programs may be using needed
you are trying to scan.
memory. Try closing all other open
applications and rescanning the
document.
The parallel cable may be loose, you may
have the parallel cable plugged into the
wrong type of port, or the parallel port
setting is incorrect.
Check that you have the parallel cable
plugged in securely on the back of the HP
LaserJet 3100 product. Check that the
cable is plugged into the parallel port, not
the serial port. PC faxing may also be
slow if you have an SPP-compliant
parallel port. An ECP-compliant parallel
port is strongly recommended. Check the
parallel port setting. For more information
on your parallel port, please see appendix
C and your computer’s documentation.
The parallel port mode may not be set
correctly.
If the parallel port mode is not set
correctly, you may need to change the
settings to allow the computer and HP
LaserJet 3100 product to communicate.
See Appendix C.
The Document
The HP LaserJet 3100 product is
Assistant blinks on connected to a parallel port being shared
and off on the
with another device.
computer screen
even when no
document is
loaded in the
document feeder
tray.
The HP LaserJet 3100 product cannot be
connected to the same parallel port on the
computer as another device. You must
buy an additional parallel port or
disconnect one of the two.
Scanned items
are not appearing
on the computer.
Make sure you save scanned items as
files. See “Saving scanned items” in
Chapter 6.
EN
The item may not have been saved as a
file.
9 Troubleshooting and Maintenance 213
Problem
Cause
Solution
Scanned text is not If the item is in the JetSuite Pro software,
editable.
the text cannot be edited. The text must
be converted using an OCR program (one
is included with the HP LaserJet 3100
product) and then opened in a wordprocessing program.
From the desktop or viewer, click on the
link for your word-processing program (at
the bottom of the window). The text is
converted to editable text and opens as
an untitled file in your word-processing
program.
The correct word-processing program
Items lose their
formatting or have may not be associated with the link.
strange formatting
codes in them.
-OrThe OCR link for
your word
processing
program is
missing on the
Manager toolbar.
The link for your word-processing
program should automatically appear. If it
doesn’t or isn’t working correctly, you
must configure the word processor link,
specifying the correct output word
processor. See the online help for
instructions. If the problem persists, you
may want to reinstall the JetSuite Pro
software.
A high percentage
of incorrect
characters appear
in an item that was
converted with the
OCR link.
The accuracy of the OCR link depends on
the quality, size, and structure of the
original document and on the quality of
the scan itself.
To obtain the best possible results when
using the OCR link, choose the scan
setting for text and process only crisp,
clear text. Tables, spreadsheets, and
handwriting do not translate well. See
“About OCR software” in chapter 6,
“Scanning.”
Not enough disk
space.
The JetSuite Pro software requires at
least 20 MB of available disk space to be
installed. More disk space may be needed
if you are processing a complex image.
After you select the JetSuite Pro software
and data directories, the installation
program checks that your computer has
enough available disk space. Try deleting
unnecessary files or archiving older data
to floppy disks or some other medium.
Items loaded in the The item is on a very lightweight media.
document feeder
tray fall forward out
of the tray.
214 9 Troubleshooting and Maintenance
Do not try to pull the page out because
you may damage the scanner. To remove
the page, see “Clearing jams from the
scanner area” in this chapter. Then, curl
or roll the item in the direction of the
printed side, unroll it, and reload the item.
EN
Solving image quality problems
Use the following table to help solve problems with printed pages.
See also “Solving paper feed problems” in this chapter.
Problem
Cause
Solution
Parts of the page
around the edges
aren’t printing.
The HP LaserJet 3100 product cannot
To get the image to fit into this printable
print right up to the edge of the paper. The area, you must slightly reduce the size of
HP LaserJet 3100 product has minimum the image.
margins on each edge of 0.25 in (6.4 mm).
If printing or copying, the reduction setting For printing, check the reduction setting in
may be set incorrectly.
the Print window from within the program
you are using. For copying, check the
reduction setting on the control panel
(chapter 5) or from the Document
Assistant.
Images will not
print.
The HP LaserJet 3100 product may not
be plugged in.
Make sure that the HP LaserJet 3100
product is plugged into a live wall outlet or
power strip.
The parallel cable may be loose.
Check that the parallel cable is securely
connected between the HP LaserJet 3100
product and the computer.
The toner cartridge tape may not have
been removed.
Remove the toner cartridge and make
sure the tape has been removed. See
“Installing the toner cartridge” in chapter 1.
Faxes you send or The contrast may not be set correctly.
copies are too
light or too dark.
Adjust the contrast and resolution settings
from the control panel or the Document
Assistant.
EN
9 Troubleshooting and Maintenance 215
Problem
Cause
Solution
Faxes you send or If you are faxing or copying a document
copies are too
printed on colored paper there may not be
light.
enough contrast between the ink and
paper colors.
Adjust the contrast and resolution settings
from the control panel or the Document
Assistant. Also, if possible, use originals
printed with black ink on white paper.
Print is faded or
The toner cartridge may be getting low on
you notice a block toner.
of vertically aligned
white streaks.
The paper you are using may not meet
HP’s paper specifications (for example, it
may be too moist or too rough).
See “Managing HP LaserJet toner
cartridges" in chapter 4.
Stains or smudges
appear as small,
round, black dots
on the front or
back of a page.
Sometimes
inconsistent stains
appear.
Order HP’s paper specification guide. See
“Ordering parts” in this chapter.
Toner density setting may need to be
adjusted.
Adjust the setting from the front panel.
A part of the HP LaserJet 3100 product
may be damaged.
Contact the Customer Service Center for
service. See the front of this manual for
support information.
The paper you are using may not meet
HP’s paper specifications (for example, it
may be too moist or too rough).
Order HP’s paper specification guide. See
“Ordering parts” in this chapter.
You may be printing on the wrong side of Remove the paper from the paper input
the paper.
bin and turn it over. (The wrapper on
many reams of paper has an arrow
indicating the print side.)
The HP LaserJet 3100 product may need See “Cleaning the scanner path” and
cleaning.
“Using a cleaning page” in this chapter.
The toner cartridge may be damaged.
216 9 Troubleshooting and Maintenance
See “Managing HP LaserJet toner
cartridges" in chapter 4. Replace the toner
cartridge if maintenance procedures do
not improve print quality.
EN
Problem
Cause
Solution
Vertically-aligned The toner cartridge may be damaged.
black streaks or
smears appear on
successive pages.
See “Managing HP LaserJet toner
cartridges" in chapter 4. Replace the toner
cartridge if maintenance procedures do
not improve print quality.
The HP LaserJet 3100 product may need See “Cleaning the scanner path” in this
cleaning.
chapter.
Horizontally
aligned black
streaks or smears
appear.
The toner cartridge may not be properly
installed.
Make sure you removed the entire length
of the sealing tape from the toner
cartridge before you installed it. See
“Installing the toner cartridge” in chapter 1.
The toner cartridge may be defective and The toner cartridge may still be under
need replacing.
warranty. See “Warranty information” in
appendix B.
Light character
shadows or
repetitive marks
appear on the
page.
The HP LaserJet 3100 product may need See “Cleaning the scanner path” in this
chapter.
cleaning.
If you are using transparencies, they may Order HP’s paper specification guide. See
“Ordering parts” in this chapter.
not meet HP’s specifications.
The paper’s texture may be too coarse.
Try changing to a paper with a smoother
finish.
The toner cartridge may be damaged,
causing a repetitive black flaw on every
printout.
The toner cartridge may still be under
warranty. See “Warranty information” in
appendix B.
The toner cartridge’s photosensitive drum The toner cartridge may still be under
warranty. See “Warranty information” in
may have been overexposed to bright
light, causing repetitive defects (usually a appendix B.
fuzzy black area).
EN
9 Troubleshooting and Maintenance 217
Problem
Cause
Solution
Vertical white
stripes appear on
the page.
The scanning device may need to be
recalibrated.
If you noticed the lines on a copy output
page or on a fax you sent to a recipient,
scan an item and see if similar lines
appear on the scanned image. (If the lines
were on the scanned image, make a copy
and check for the lines.) If similar lines
appear, see “Recalibrating the scanner” in
this chapter.
The HP LaserJet 3100 product’s internal
mirror may be contaminated.
Contact the Customer Service Center for
service. See the front of this manual for
support information.
The paper or transparencies may not
meet HP’s specifications.
Order HP’s paper specification guide. See
“Ordering Parts” in this chapter.
Character voids
appear (white
areas within the
parts of characters
that should be
solid black).
You may be printing on the wrong surface Remove the paper and turn it around.
of the paper.
(The wrapper on many reams of paper
has an arrow indicating the print side.)
Background
Background scatter results from bits of
scatter appears on toner distributed on the front or back of a
a printed page.
printed page. Background scatter often is
isolated to a specific area of the page.
Change the paper type, weight, or surface
finish. To order HP’s paper specification
guide, see “Ordering parts” in this chapter.
If background scatter occurs on an
envelope, try moving the text to an area
with no seams. Printing on seams can
cause this problem.
This problem may be caused by spilled
toner inside the HP LaserJet 3100 product
or the pick rollers being dirty. See
“Cleaning the print path” in this chapter.
The page is
completely black.
Remove the cartridge and reinstall it. See
“Installing the toner cartridge” in chapter 1.
The toner cartridge may not be installed
properly.
The toner cartridge may be defective and The toner cartridge may still be under
need replacing.
warranty. See “Warranty information” in
appendix B.
The HP LaserJet 3100 product may need See the support pages at the front of this
to be repaired if the problem continues
manual for support options.
after replacing the toner cartridge.
218 9 Troubleshooting and Maintenance
EN
Problem
Cause
Solution
Characters are
only partially
printed (also
referred to as
dropouts).
A single sheet of paper may be defective. Try reprinting the job.
The print density may need adjusting.
Adjust the print density from the front
panel.
The moisture content of the paper may be Use paper from a fresh ream or a different
inconsistent or the paper may have moist source. To order HP’s paper specification
or wet spots on the surface.
guide, see “Ordering parts” in this chapter.
The paper may have been damaged by
inconsistent manufacturing processes.
Try using paper from a different supplier.
To order HP’s paper specification guide,
see “Ordering parts” in this chapter.
The bottom of the
printed page is
blank or part of a
graphic’s image is
cut off.
The page may be too complex. (There is Set the resolution to 300 dpi through your
not enough memory to process the page.) software or printer driver. See the online
help for printer driver issues.
Blank pages print
occasionally.
Page length and margins are not set
correctly for the paper size.
If you are printing on small paper and your
page is blank, try printing on larger paper
to see where the image is printing. Adjust
the margins accordingly.
Your HP LaserJet 3100 product may be
feeding two or more sheets of paper at a
time because the paper is difficult to
separate.
Remove the paper from the paper input
bin and align the edges of the paper.
“Break” the ream of paper by curving it
into an upside-down u-shape; this may
decrease multifeeds. Try turning the
paper around to feed the other end first.
Your software application may be sending Check your software’s printing
configuration information. If you are using
an extra page-eject command.
a word-processing program, check for a
natural page break and a forced page
break that are close to each other.
EN
9 Troubleshooting and Maintenance 219
Problem
Cause
Solution
Blank pages are
always printing
The toner cartridge may be improperly
installed.
Make sure you removed the entire length
of the sealing tape from the toner
cartridge before you installed it. See
chapter 1, “Installing the Toner Cartridge.”
The toner cartridge may be completely out Replace the toner cartridge. See
of toner.
“Ordering parts” in this chapter.
The HP LaserJet 3100 product may need Print a self-test page. See “Printing a selfto be serviced.
test report” in chapter 8. If the page is still
blank, see the support pages at the front
of this manual for support options.
Faxing a
The item may have been loaded
document,
incorrectly.
copying or
scanning results in
blank pages
Load the document face down. See the
procedure for loading documents in
chapter 3, “Faxing,” chapter 5, “Copying”,
chapter 6, “Scanning”, or chapter 7,
“E-Mailing Portable Documents.”
Print is misaligned The paper input bin may be too full.
Try removing some of the paper.
on the page
(skewed pages).
The guides may not be adjusted properly. Be sure to center the paper with the paper
guides. Also, verify that the paper guides
are not adjusted too tightly or too loosely
against the paper.
The paper’s weight or surface finish may
not meet HP’s specifications.
220 9 Troubleshooting and Maintenance
Print a self-test page from the control
panel or the software to verify the HP
LaserJet 3100 product is working. See
“Printing a test page” in chapter 1. To
order HP’s paper specification guide, see
“Ordering parts” in this chapter.
EN
Problem
Cause
Solution
Scanned images
The original image may be very light or
are too light or too dark.
dark.
If it is too dark, the original may be on
colored paper.
Adjust the resolution and/or contrast
setting(s) from the dialog box that appears
after you click Scan on the Document
Assistant.
If the original was on a colored paper,
including a brown recycled paper, the text
may not be clear. Try adjusting the
resolution, contrast, and/or brightness
settings from the dialog box that appears
after you click Scan on the Document
Assistant.
The HP LaserJet 3100 product may need See ‘Recalibrating the scanner” in this
chapter.
recalibrating.
Scanned images
There may be ink, glue, white-out, or
have unwanted
some other substance on the scanner’s
lines through them. image sensor.
For more information about cleaning the
HP LaserJet 3100 product, see “Cleaning
the scanner path” in this chapter.
Use a carrier sheet to send the item. See
If you tried to scan a slick paper, the
scanner may have had trouble scanning it. “Selecting items for faxing, copying, and
scanning” in chapter 3.
The HP LaserJet 3100 product may need See “Recalibrating the scanner” in this
chapter.
recalibrating.
Scanned images
There may be ink, glue, white-out, or
have black dots or some other substance on the scanner’s
streaks in top and image sensor.
bottom margins.
EN
For more information about cleaning the
HP LaserJet 3100 product, see “Cleaning
the scanner path” in this chapter.
9 Troubleshooting and Maintenance 221
Problem
Cause
Solution
Scanned text is not The contrast, resolution, or brightness
Adjust the resolution, contrast and/or
clear.
may need to be adjusted before scanning. brightness setting(s) from the dialog box
that appears after you click Scan on the
Document Assistant.
The original may be on colored paper.
Scanned images
print at a reduced
size.
If the original was on a colored paper,
including a brown recycled paper, the text
may not be clear. Try adjusting the
resolution, contrast, and/or brightness
settings from the dialog box that appears
after you click Scan on the Document
Assistant.
If necessary, the JetSuite Pro software
automatically reduces the size of the
image to fit it on the page. For example, if
you scan an 8.5- by 11-inch (215.9- by
279.4-mm) page, then the image in the
JetSuite Pro software will be the exact
same size edge to edge. However, most
printers cannot print right up to the edge of
the paper. To get the image to fit into this
printable area, you must slightly reduce
the size of the image.
Solving paper feed problems
Use the following table to solve problems related to moving paper or
documents through the HP LaserJet 3100 product.
Problem
Cause
Pages are coming Paper is curled or wrinkled when using the
out of the HP
paper output bin.
LaserJet 3100
product curled or
wrinkled.
Paper may not be stored properly.
222 9 Troubleshooting and Maintenance
Solution
Use the front paper output slot by pushing
the paper path lever to the lower position.
See “Selecting the output path” in chapter
4.
Whenever possible, store paper in its
sealed ream at room temperature.
EN
Problem
Cause
Solution
Printed pages are
coming out in the
incorrect order.
The incorrect output source may be
selected, or the incorrect output setting
has been chosen in the program from
which you are printing.
Pages sent to the paper output bin print in
correct order. Pages sent to the front
paper output slot print in reverse order.
Use the front paper output slot by pushing
the paper path lever to the lower position.
See “Selecting the output path” in chapter
4.
If you need to print pages to the front
paper output slot in correct order, select
the reverse order output option in the
program from which you are printing. See
the program’s documentation for more
information.
Long pages aren’t The maximum scannable page length is Do not try to pull the page out because
feeding.
39 inches (991 mm). If the page is longer, you may damage the scanner. To remove
scanning stops at 39 inches (991 mm).
the page, see “Clearing jams from the
scanner area” in this chapter.
Then, rescan the page. When the scanner
reaches the 39 in (991 mm) mark, the
control panel displays Long Page? START
to Continue for a few moments only.
Quickly press START to continue scanning.
If you do not, the message disappears
and the scanner stops scanning because
it thinks the page has jammed.
If you are sending a fax or copying a
document longer than 39 in (991 mm),
you can also use the “Sending long
pages” procedure (chapter 3). That
procedure ensures that long pages go
without having to monitor the task and
press Start before the scanner shuts off.
Print is misaligned The paper input bin may be too full.
on the page
(skewed pages).
The paper guides may not be adjusted
properly.
The paper’s weight or surface finish may
not meet HP’s specifications.
EN
Try removing some of the paper.
Be sure to center the paper with the
guides. Also, verify that the guides are not
adjusted too tightly or too loosely against
the paper.
Print a self-test page from the control
panel or the software to verify the HP
LaserJet 3100 product is working. See
“Printing a test page” in chapter 1. To
order HP’s paper specification guide, see
“Ordering parts” in this chapter.
9 Troubleshooting and Maintenance 223
Problem
Cause
Scanned items
are crooked.
The document feeder tray guides may not Be sure to center the paper with the
be adjusted properly.
guides. Also, verify that the guides are not
adjusted too tightly or too loosely against
the paper.
224 9 Troubleshooting and Maintenance
Solution
EN
Problem
Cause
Solution
Remove the paper from the paper input
bin or the single-sheet input slot. Tap the
sides of the paper stack together, then
reinsert the stack. Or reinsert the single
sheet into the slot. Slide the guides
against the sides of the stack in the paper
input bin or against the single sheet in the
single-sheet input slot to center the paper.
Make sure the guides are not adjusted too
tightly.
The HP LaserJet Guides are not adjusted properly.
3100 product is
feeding multiple
sheets or jams
frequently from
the paper input bin
or single-sheet
input slot.
The paper input bin is too full.
Remove some of the sheets. The paper
input bin can hold up to 100 sheets of 20lb (75g/m2) bond weight paper (less for
heavier paper) or up to 7 to 10 envelopes,
depending on envelope construction and
operating environment
More than one sheet was placed in the
single-sheet input slot.
Place only one sheet at a time in the
single-sheet input slot. If printing more
than one sheet of the same type of media,
use the paper input bin.
The paper was poorly cut by the
manufacturer and is sticking together.
“Break” the ream of paper by curving it
into an upside-down u-shape; this may
effectively decrease multifeeds. You may
also try turning the paper around to feed
the opposite end first, or use a different
type of paper.
The paper does not meet HP’s
specifications for print media.
Order HP’s paper specification guide. To
order, see “Ordering parts” in this chapter.
The output capacity was exceeded in the Do not allow more than 100 sheets of 20paper output bin or front paper output slot. lb (75g/m2) bond weight paper (less for
heavier paper) to fill the paper output bin.
Do not allow media to stack up in front of
the front paper output slot.
The pick rollers are dirty and aren’t
grabbing the paper.
See “Cleaning the print path” in this
chapter.
There may be a sensor that isn’t operating Contact the Customer Service Center for
properly.
service. See the front of this manual for
support information.
EN
9 Troubleshooting and Maintenance 225
Problem
Cause
Solution
The HP LaserJet
3100 product is
feeding multiple
sheets or jams
frequently from
the document
feeder tray.
The special media lever may be in the
incorrect position.
The special media lever should be to the
left if you are sending regular weight
documents. The lever should be to the
right if you are sending thick documents,
which can only be loaded one page at a
time.
Guides are not adjusted properly.
Remove the document from the document
feeder tray. Straighten the item, then
reinsert it. Slide the guides against the
sides of the item to center it. Make sure
the guides are not adjusted too tightly.
The document feeder tray is too full.
Remove some of the sheets. The
document feeder tray can hold up to 30
pages, depending on the thickness of the
pages.
The item was too thick, too slick, or
otherwise did not meet specifications.
See “Selecting items for faxing, copying,
and scanning” in chapter 3.
The output capacity was exceeded in the Do not allow more than 30 pages to stack
up in the document output tray.
document output tray.
The pick rollers and pads may be dirty and See “Cleaning the print path” in this
chapter.
aren’t grabbing the paper.
There may be a sensor that isn’t operating Contact the Customer Service Center for
service. See the front of this manual for
properly.
support information.
Items loaded in the The item is on a very lightweight media.
document feeder
tray fall forward out
of the tray.
226 9 Troubleshooting and Maintenance
Do not try to pull the page out because
you may damage the scanner. To remove
the page, see “Clearing jams from the
scanner area” in this chapter. Then, curl
or roll the item in the direction of the
printed side, unroll it, and reload the item.
EN
Cleaning the scanner path
1
2
You may need to clean parts of the
scanner if the ink on items you are
scanning can be smudged with your
hand or they have excessive amounts of
dust or dirt on them. You may also need
to clean these parts if there are smudges
or other marks on documents or scans of
documents.
WARNING!
Before cleaning the HP LaserJet 3100
product, disconnect it from the power
source.
1
Open the document release door.
2
If the long, white strip on the inside
of the document release door is
dirty, clean it with a dry cotton
swab. If there is still something on
the strip, dab a swab in a small
amount of isopropyl alcohol and
gently clean the strip.
3
WARNING!
Alcohol is flammable. Keep it away from
open flame. Allow alcohol to dry
completely before closing the printer and
plugging in the power cord.
CAUTION
If you must use alcohol, only use a very
small amount. Exposing internal parts to
dripping alcohol can damage them.
3
EN
If the long strip of glass opposite the
long, white strip is dirty, clean it with
a dry cotton swab. If there is still
something on the glass strip, dab a
swab in a small amount of isopropyl
alcohol and gently clean the glass.
9 Troubleshooting and Maintenance 227
4
5
4
Inspect each of the six rollers in the
scanner area for dirt or debris.
Clean any dirty rollers with a lintfree cloth (such as lens tissues)
dampened with a small amount of
isopropyl alcohol.
CAUTION
Do not spray alcohol or any other liquid
directly into the HP LaserJet 3100
product. Doing so can damage the
product.
CAUTION
As much as possible, avoid touching the
white strip and glass strip with alcohol.
7
228 9 Troubleshooting and Maintenance
5
Near the top, inside edge of the
document release door, inspect the
three pressure feet and pad for dirt
or debris. If they are dirty, clean
them with a lint-free cloth sprayed
with a small amount of alcohol.
6
Using a dry, lint-free cloth, wipe
rollers, pads, and feet in a side-toside motion to remove loosened
dirt.
7
After alcohol inside the scanner
area has dried completely, close
the document release door.
EN
Cleaning the print path
1
You may need to clean the print path to
re-establish print quality if you frequently
duplex or notice other marks on printed
pages.
WARNING!
Before cleaning the HP LaserJet 3100
product, disconnect it from the power
source.
2
To clean the HP LaserJet 3100
product
1
Clean the outside of the device with
a slightly damp cloth (use only
water).
CAUTION
Using ammonia-based cleaners on or
around the HP LaserJet 3100 product
can cause damage to it. Also, do not
touch the long black sponge roller in the
bottom. Touching it can reduce the print
quality of output.
2
Use the two latches on the printer
door to open it. Clean the inside of
the HP LaserJet 3100 product with
a dry, lint-free cloth. Remove all
dust, spilled toner, and particles of
paper.
Note
Only use a dry, lint-free cloth to remove
dust and toner. Using a vacuum or other
device to clean inside the product can
damage it.
EN
9 Troubleshooting and Maintenance 229
3
Note
If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in cold
water. Hot water and the heat of the
dryer sets toner into the fabric.
3
4
5
Remove the toner cartridge.
Note
If you notice excessive amounts of toner
inside the HP LaserJet 3100 product, the
toner cartridge may be defective. Use
HP LaserJet toner cartridges to ensure
high quality printing and to reduce
incidents of excessive toner.
4
Dab a lint-free cloth in isopropyl
alcohol.
WARNING!
Alcohol is flammable. Keep it away from
open flame. Allow alcohol to dry
completely before closing the printer and
plugging in the power cord.
5
Locate the light gray pickup roller
near the center in the opening.
CAUTION
Do not touch the long black sponge roller
inside the product. Touching it can
reduce the print quality of output.
230 9 Troubleshooting and Maintenance
EN
6
7
6
Scrub the exposed area (top and
front) of the light gray roller using a
side-to-side motion. Do not rotate
the roller to clean the non-exposed
sides.
7
Using a dry, lint-free cloth, wipe the
exposed area of the light gray roller
in a side-to-side motion to remove
loosened dirt.
8
After the alcohol inside the printer
has dried completely, replace the
toner cartridge and close the printer
door.
8
EN
9 Troubleshooting and Maintenance 231
Using a cleaning page
1
After you have cleaned the printer parts,
use this procedure to print and use a
cleaning page. This cleaning page may
help remove toner specks on your
printed pages.
To use a cleaning page
1
Place a stack of regular paper into
the paper input bin. (Do not use
bond or rough paper.)
2
For Windows 95/NT 4.0, open
Windows Explorer.
- Or For Windows 3.1x, open File
Manager.
3
Open the JetSuite folder. If you
allowed the JetSuite Pro software to
be installed to the default location,
the path is “C:\JetSuite.”
4
Double-click CleanPg.jsd to open
it.
5
When the document opens in the
JetSuite Pro software, click Print in
the link icon bar at the bottom of the
dialog.
6
After the cleaning page has printed,
remove the stack of paper from the
paper input bin.
6
232 9 Troubleshooting and Maintenance
EN
7
9
10
EN
7
Place the cleaning page into the
paper input bin, top first, face down.
8
Print a different file.
9
Inspect the page. If there are no
shiny, black spots on the page’s
black strip, the print path is clean.
Discard the page, and the
procedure has been completed.
10
If there are shiny, black spots on
the page’s black strip, toner has
been cleaned from the print path.
Discard the page. You may need to
repeat steps 1-9 to clean the print
path completely.
Note
If toner specks appear often and there is
a frequent need to clean the print path,
try using a different type of paper, and
make sure the paper meets HP paper
specifications. To order the HP paper
specification guide, see “Ordering Parts”
in this chapter.
9 Troubleshooting and Maintenance 233
Recalibrating the scanner
5
The HP LaserJet 3100 product was
calibrated at the factory. However, you
may need to recalibrate the scanner if
you notice that sent faxes, copies, or
items scanned to the computer have
black or white lines running through
them.
To recalibrate the scanner
6
234 9 Troubleshooting and Maintenance
1
Clean the HP LaserJet 3100
product before recalibrating it. (See
“Cleaning the HP LaserJet 3100
product” earlier in this chapter.)
2
On the control panel, press ENTER/
MENU.
3
Press < once to display Service
and press ENTER/MENU.
4
Use the < and > keys to select Scan
Correction and press ENTER/
MENU.
5
Insert a blank, bright white piece of
letter (8.5 by 11 inches or 216 by
279 mm) or A4 (8.3 by 11.7 inches
or 210 by 297 mm) paper into the
document feeder tray.
6
The HP LaserJet 3100 product pulls
the piece of paper through and then
prints a recalibration test page.
Discard this page. The
recalibration procedure is complete.
EN
Ordering parts
The following table lists items available from HP:
Part:
Part Number:
HP LaserJet Toner Cartridge
C3906A
Power Cord
8120-6809
Telephone Cord
C2890-80023
HP LaserJet size C Printer Parallel
Cable (IEEE-1284)
C2946A (3 meters A to C)
C2947A (10 meters A to C)
Paper Input Support
Paper Output Support
Document Feeder Support
Document Output Support
RB2-3362-000CN
RB2-3410-000CN
RB2-3455-000CN
RB2-3470-000CN
Scanner Separation Pad
Scanner Separation Pad Holder
HB1-3035-0000N
HB1-2895-0000N
HP LaserJet Printer Family Paper
Specification Guide Bundle
5021-8941
HP MultiPurpose Paper
HP LaserJet Paper
HPM 1120 - High bright, 20 lb, 8.5 by 11 in
HPJ 1124 - Extra bright, 24 lb, 8.5 by 11 in
Transparencies
Letter
A4
92296T
92296U
Labels
92296A - H/J/K Various Sizes
You can order parts in one of the following ways:
EN
●
In the U.S., call HP Direct Ordering at (800) 538-8787 for most
items. To order HP LaserJet paper, call (800) 471-4701.
- Or To find a dealer near you, or if your dealer is temporarily out of
stock, call the HP Customer Information Center (800) 752-0900.
●
Outside the U.S., see “HP sales and service offices” in appendix
B for ordering locations and phone numbers.
9 Troubleshooting and Maintenance 235
Ordering software
To order the software on floppy disks or a replacement CD-ROM if
yours is damaged, contact Hewlett-Packard:
Request by Phone:
+44 (0) 1429 865 511 (English)
+44 (0) 1429 863 343 (French)
+44 (0) 1429 863 353 (German)
Request by Fax:
+44 (0) 1429 866 000
Request by Mail:
European Fulfillment for Hewlett-Packard
c/o Starpak International, LTD
P.O. Box 63
Hartlepool, Cleveland
TS25 2 YP
United Kingdom
236 9 Troubleshooting and Maintenance
EN
A
Specifications
HP LaserJet 3100 Product Specifications
Input for paper input bin and single-sheet input slot
Maximum media size
8.5 by 14 inches (216 by 356 mm)
Minimum media size
3 by 5 inches (76.2 by 127 mm)
Paper input bin capacity
Up to 100 sheets of media, 20 lb (75 g/m2) weight or lighter, or up to 10
envelopes
Input for document feeder tray
Maximum item size
8.5 by 39 inches (216 by 991 mm); 8.5 by 118 inches (216 by 2997
mm) with long pages enabled
Minimum item size
2 by 3.5 inches (51 by 89 mm)
Document feeder tray capacity
Up to 30 pages of 12 to 20 lb (46 to 75 g/m2) weight
Fewer pages of up to 28 lb (105 g/m2) weight
One page at a time of 12 to 69 lb (42 to 260 g/m2) weight using special
media lever
Output
Paper output bin capacity
Up to 100 sheets
Front paper output slot capacity
Up to 20 pages of an item at 20 lb (75 g/m2) weight or lighter
Document output tray capacity
Up to 30 pages of an item at 28 lb (105 g/m2) weight or lighter
EN
A Specifications 237
Resolution
Print resolution
600 dpi
Scan resolution
600 dpi enhanced; 300 dpi optical with 256 levels of gray
Fax resolution
Standard: 203 by 98 dpi; Fine: 203 by 196 dpi; Superfine: 300 by 300
dpi (no halftone); Photo: 300 by 300 dpi (halftone enabled)
Environment
Operating (working or standby)
Temperature: 15 to 32.5° C
Humidity: 10% to 80% relative humidity (no condensation)
Storage (unplugged)
Temperature: -20° C to 40° C (toner cartridge) -20° C to 60° C (device)
Humidity: 10% to 90% relative humidity (no condensation)
Electrical specifications
Power requirements
100 to 127 volts +/-10% 50 to 60 hertz
220 to 240 volts +/-10% 50 hertz
Power consumption
(in continuous copy mode)
135 watts
Minimum recommended circuit
capacity
4.2 amps (110 volts)
2 amps (220 volts)
Idle power
9 watts
Acoustical emissions (Per ISO 9296)
While copying
5.7 Bel sound power level
Physical
Height
10.8 in (272 mm)
Depth
15.4 in (390 mm)
Width
15.1 in (384 mm)
Weight (cartridge installed)
23.4 lb (10.6 kg)
238 A Specifications
EN
Features and other specifications
Print speed
6 pages per minute (ppm)
Copy speed
6 ppm
Fax transmission speed
6 seconds/page (ITU-T Test Image #1)
Margins for scanned items
.12 in (3.05 mm) right and left
.16 in (4.06 mm) top and bottom
Margins for printed pages
.25 in (6.3 mm) right and left
.2 in (5.08 mm) top and bottom
Fax compatibility
ITU Group 3
Fax coding schemes
MMR, MH, MR, and JBIG
Modem speed
14,400 bits per second
Speed dialing
Yes
Distinctive ring detect
Yes
Multiple copies
Up to 99 per job
Copy Reduction or Enlargements 50 to 200%
Memory
2 megabytes (MB)
Printer Duty Cycle
6,000 single-sided pages per month
Scanner Duty Cycle
2,000 single-sided items per month
EN
A Specifications 239
Simultaneous tasking features
This table shows what functions will work when another function is
already in use.
If the HP
LaserJet Send a
3100
print job
product
is:
Can I?
Receive
a paper
fax
Yes.
Prints
when file
print job
ends.
Printing a Yes. Prints Yes.
Prints
paper fax when fax
when
printing
first job
ends.
ends.
Receiving Yes. Prints No.
Phone
a paper
when fax
line is in
fax
printing
use.
ends.
Sending a Yes.
No.
paper fax
Phone
line is in
use.
Copying
Yes. Prints Yes.
Prints
when
when
copying
copying
ends.
ends.
Receiving Yes.
No.
a PC fax
Phone
line is in
use.
Sending a Yes.
No.
PC fax
Phone
line is in
use.
Scanning Yes.
Yes.
Printing a Yes. Prints
file
when first
print job
ends.
240 A Specifications
Send a
paper fax
Receive Send a
a PC fax PC fax
Scan to
the PC
Copy
Yes.
Yes.
Yes.
Yes.
Yes.
Copies
when print
job ends.
Yes.
Yes.
Yes.
Yes.
Yes.
Copies
when fax
prints.
Yes. Sent
when first
fax job
ends.
Yes. Sent
when first
fax job
ends.
Yes.
Yes.
No. Phone No.
line is in
Phone
use.
line is in
use.
No. Phone No.
Phone
line is in
line is in
use.
use.
Yes, if the Yes.
copy item
has
scanned
to memory.
No. Phone No.
Phone
line is in
line is in
use.
use.
No. Phone No.
Phone
line is in
line is in
use.
use.
Yes.
No.
Document
feeder tray
is in use.
Yes. Sent
when first
fax job
ends.
Yes. Sent
when first
fax job
ends.
Yes.
Yes.
Copies
when fax
prints.
Yes, if the Yes, if the
fax has
fax has
scanned to scanned
to memory.
memory.
Yes, if the No.
copy item
has
scanned to
memory.
Yes.
Yes.
Yes.
Yes.
No.
Document
feeder tray
is in use.
No.
Document
feeder tray
is in use.
EN
Paper weight equivalence table (approximate)
Use this table to determine equivalent points in weight specifications
other than US bond weight. For example, to determine the equivalent
of 20 lb. US bond weight paper in US cover weight, locate the bond
weight in the second column and scan across the row to the cover
weight (fourth column). The equivalent is 28 lb.
●
When using the paper output bin, the product supports basis
weights of 16 to 28 lb. bond (60 to 105 g/m2).
●
When using the front paper output, the product supports basis
weights of 16 to 42 lb. bond (60 to 157 g/m2).
Shaded areas indicate a standard weight for that grade.
US Post
US Bond
Card*
thickness Weight
(lb)
(mm)
US Text/
Book
Weight
(lb)
US Cover US Bristol US Index
Weight
Weight
Weight
(lb)
(lb)
(lb)
US Tag
Weight
(lb)
Europe
Metric
Weight
(g/m2)
Japan
Metric
Weight
(g/m2)
1
16
41
22
27
33
37
60
60
2
17
43
24
29
35
39
64
64
3
20
50
28
34
42
46
75
75
4
21
54
30
36
44
49
80
80
5
22
56
31
38
46
51
81
81
6
24
60
33
41
50
55
90
90
7
27
68
37
45
55
61
100
100
8
28
70
39
49
58
65
105
105
9
32
80
44
55
67
74
120
120
10
34
86
47
58
71
79
128
128
11
36
90
50
62
75
83
135
135
.18
39
100
55
67
82
91
148
148
12
13
.19
42
107
58
72
87
97
157
157
14**
.20
43
110
60
74
90
100
163
163
15**
.23
47
119
65
80
97
108
176
176
*US Post Card measurements are approximate. Use for reference only.
**This media weight may perform to your satisfaction, but is beyond the product’s specifications.
Note
EN
For best results, use the front paper output when printing heavier paper
(rows 9 to 13). See “Selecting the output path” in Chapter 4.
A Specifications 241
Product specifications
Transportation:
Non-operating Magnetic Field Emissions, IATA Packaging
Instructions 902
Laser safety statement
The Center for Devices and Radiological Health (CDRH) of the U.S.
Food and Drug Administration has implemented regulations for laser
products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. This printer is
certified as a “Class 1” laser product under the U.S. Department of
Health and Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety Act
of 1968. Since radiation emitted inside this printer is completely
confined within protective housings and external covers, the laser
beam cannot escape during any phase of normal user operation.
WARNING!
Using controls, making adjustments, or performing procedures other
than those specified in this manual may result in exposure to hazardous
radiation.
242 A Specifications
EN
Laser statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP LaserJet 3100 laserkirjoitin on käyttäjän kannalta turvallinen
luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi
estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen
turvallisuusluokka on määritetty standardin EN 60825-1 (1994)
mukaisesti.
Varoitus!
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla
saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle
näkymättömälle lasersäteilylle.
Varning!
Om apparaten används på annat sätt än i bruksanvisning
specificerats, kan användaren utsättas för osynlig laserstrålning, som
överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet 3100 -kirjoittimen sisällä ei ole käyttäjän huollettavissa
olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen
huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei
katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai
muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi
tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman
erikoistyökaluja.
Varo!
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle
lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.
EN
A Specifications 243
Varning!
Om laserprinterns skyddshölje öppnas då apparaten är i funktion,
utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 775-795 nm
Teho 5 mW
Luokan 3B laser
FCC regulations
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy. If is not
installed and used in accordance with the instructions, it may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
●
Reorient or relocate the receiving antenna.
●
Increase separation between equipment and receiver.
●
Connect equipment to an outlet on a circuit different from that to
which the receiver is located.
●
Consult your dealer or an experienced radio/TV technician.
Note
Any changes or modifications to the printer that are not expressly
approved by HP could void the user’s authority to operate this
equipment.
Note
Use of a shielded interface cable is required to comply with the Class
B limits of Part 15 of FCC rules.
244 A Specifications
EN
FCC part 68 requirements
This equipment complies with FCC rules, Part 68. On the back of this
equipment is a label that contains, among other information, the FCC
registration number and ringer equivalence number (REN) for this
equipment. If requested, this information must be provided to the
telephone company.
The REN is used to determine the quantity of devices which may be
connected to the telephone line. Excessive RENs on the telephone
line may result in the devices not ringing in response to an incoming
call. In most, but not all, areas, the sum of the RENs should not
exceed five (5.0). To be certain of the number of devices that may be
connected to the line, as determined by the total RENs, contact the
telephone company to determine the maximum REN for the calling
area.
This equipment uses the following USOC jacks:
RJ11C
An FCC-compliant telephone cord and modular plug is provided with
this equipment. This equipment is designed to be connected to the
telephone network or premises wiring using a compatible modular
jack which is Part 68 compliant.
This equipment cannot be used on telephone company-provided coin
service. Connection to Party Line Service is subject to state tariffs.
If this equipment causes harm to the telephone network, the
telephone company will notify you in advance that temporary
discontinuance of service may be required. If advance notice isn’t
practical, the telephone company will notify the customer as soon as
possible. Also, you will be advised of your right to file a complaint with
the FCC if you believe it is necessary.
The telephone company may make changes in its facilities,
equipment, operations, or procedures that could affect the operation
of the equipment. If this happens, the telephone company will provide
advance notice in order for you to make the necessary modifications
in order to maintain uninterrupted service.
If trouble is experienced with this equipment, please see the numbers
in the front of this manual for repair and (or) warranty information.
If the trouble is causing harm to the telephone network, the telephone
company may request you remove the equipment from the network
until the problem is resolved.
EN
A Specifications 245
The following repairs can be done by the customer:
Replace any original equipment that came with the HP LaserJet 3100
product. This includes the toner cartridge, the supports for trays and
bins, the power cord and the telephone cord.
It is recommended that the customer install an AC surge arrestor in
the AC outlet to which this device is connected. This is to avoid
damage to the equipment caused by local lightning strikes and other
electrical surges.
Telephone consumer protection act (US)
The Telephone Consumer Protection Act of 1991 makes it unlawful
for any person to use a computer or other electronic device, including
fax machines, to send any message unless such message clearly
contains, in a margin at the top or bottom of each transmitted page or
on the first page of the transmission, the date and time it is sent and
an identification of the business, other entity, or individual sending the
message and the telephone number of the sending machine or such
business, other entity, or individual. (The telephone number provided
may not be a 900 number or any other number for which charges
exceed local or long-distance transmission charges.)
In order to program this information into your facsimile, please see
“Setting the fax header” and “Setting the time and date” in chapter 1
of this manual.
246 A Specifications
EN
IC CS-03 requirements
NOTICE: The Industry Canada label identifies certified equipment.
This certification means that the equipment meets certain
telecommunications network protective, operational and safety
requirements as prescribed in the appropriate Terminal Equipment
Technical Requirement document(s). The Department does not
guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is
permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed
using an acceptable method of connection. The customer should be
aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be coordinated by a
representative designated by the supplier. Any repairs or alterations
made by the user to this equipment, or equipment malfunctions, may
give the telecommunications company cause to request the user to
disconnect the equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal metallic
water pipe system, if present, are connected together. This
precaution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections
themselves, but should contact the appropriate electric inspection
authority, or electrician, as appropriate.
The Ringer Equivalence Number (REN) of this device is 0.7.
NOTICE: The Ringer Equivalence Number (REN) assigned to each
terminal device provides an indication of the maximum number of
terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices
subject only to the requirement that the sum of the Ringer
Equivalence Number of all the devices does not exceed 5.
The standard connecting arrangement code (telephone jack type) for
equipment with direct connections to the telephone network is
CA11A.
EN
A Specifications 247
Declaration of conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:
Hewlett-Packard Company
Manufacturer’s Address: 11311 Chinden Boulevard
Boise, Idaho 83714-1021, USA
declares, that the product
Product Name:
HP LaserJet 3100 product
Model Number:
C3948A
Product Options:
ALL
conforms to the following Product Specifications:
Safety:
IEC 950:1991+A1+A2+A3 / EN 60950:1992+A1+A2+A3
EN 41003:1993
IEC 825-1:1993 / EN 60825-1:1994 Class 1 (Laser/LED)
EMC:
CISPR 22:1993+A1 / EN 55022:1994 Class B1
EN 50082-1:1992
IEC 801-2:1991 / prEN 55024-2:1992-3kV CD, 8kV AD
IEC 801-3:1984 / prEN 55024-3:1991-3 V/m
IEC 801-4:1988 / prEN 55024-4:1992-0.5 kV Signal Lines
1.0 kV Power Lines
IEC 1000-3-2:1995 / EN61000-3-2:1995
IEC 1000-3-3:1994 / EN61000-3-3:1995
FCC Title 47 CFR, Part 15 Class B2 / ICES-003, Issue 2
AS / NZS 3548:1995 / CISPR 22:1993 Class B1
Supplementary Information:
The product herewith complies with the requirements of the following Directives and carries the CEmarking accordingly:
- the EMC directive 89/336/EEC
- the Low Voltage Directive 73/23/EEC
1
This product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
This Device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
2
March 25, 1997
For Compliance Information ONLY, contact:
Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street,
Blackburn, Victoria 3130, Australia
European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh,
Department HQ-TRE / Standards Europe, Herrenberger Strasse 130, D-71034
Böblingen (FAX: +49-7031-14-3143)
USA Contact:
Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160,
Boise, ID, 83707-0015 (Phone: 208-396-6000)
248 A Specifications
EN
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
Conforme á la classe B des normes canadiennes de compatibilité
électromagnétiques. << CEM>>.
Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products
in an environmentally sound manner. This HP LaserJet printer has
been designed with several attributes to minimize impacts on our
environment.
This HP LaserJet printer design eliminates:
Ozone production
The printer does not use high-voltage corona wires in the
electrophotographic process and therefore generates no appreciable
ozone gas (O3). Instead, this printer uses charging rollers in the toner
cartridge and in the print engine.
This HP LaserJet printer design reduces:
Energy consumption
Energy usage drops to as little as 9 W while in idle mode. Not only
does this save natural resources, but it also saves money without
affecting the high performance of this product. This product qualifies
for the ENERGY STAR Program (U.S. and Japan). ENERGY STAR is a
voluntary program established to encourage the development of
energy-efficient office products. ENERGY STAR is a U.S. registered
service mark of the U.S. EPA.
As an ENERGY STAR partner, HewlettPackard Company has determined that
this product meets ENERGY STAR
Guidelines for energy efficiency.
EN
A Specifications 249
Toner consumption
Depending on the type of printer driver you have, you may be able to
select a “draft” mode which uses about 50% less toner, thereby
extending the life of the toner cartridge. This is only available using
printer driver properties when printing or making copies from the
software.
Paper use
Depending on the type of program you use, you may be able to print
2 or 4 document pages on each printed page. This “N-up” printing
practice and the printer’s manual duplex capability (two-sided
printing) reduce paper usage and the resulting demands on natural
resources.
The design of this HP LaserJet printer facilitates the recycling
of:
Plastics
Plastic parts have marking according to international standards that
enhance the ability to identify plastics for recycling purposes at the
end of the product’s life. The plastics used in the product housing and
chassis are technically recyclable.
HP toner cartridges/photoconductive drum
In many countries, this product’s toner cartridge/drum can be
returned to HP using the prepaid shipping label and instructions
included inside each new HP toner cartridge box. If your country is
not listed in the recycling guide, call your local HP Sales and Service
Office (see appendix B) for further instructions.
HP cartridge recycling program
Since 1990, the HP LaserJet Toner Cartridge Recycling Program has
collected more than 12 million cartridges that otherwise would have
been discarded into landfills or similar facilities. Once a cartridge is
returned through the prepaid return program, it is disassembled, and
reusable components and the plastic housing are cleaned and
inspected for quality conformance. After passing strict inspection
procedures, materials such as nuts, screws, and clips are reclaimed
and used to produce new cartridges. Remaining materials are melted
down and used as raw materials for a variety of other products. Over
95 percent (%) of the weight of returned materials is recycled. For
more information in the U.S., call (1) (800) LASERJET [(1) (800) 5273753)] or contact the HP LaserJet Website at
http://www.hp.com.lj_supplies/recycle.html. International customers
250 A Specifications
EN
can call the local HP Sales and Service Office (see appendix B) for
further information regarding the HP Toner Cartridge Recycling
Program.
Design for recycling has been incorporated into this printer and its
accessories. The number of materials has been kept to a minimum
while ensuring proper functionality and high product reliability.
Dissimilar materials have been designed to separate easily.
Fasteners and other connections are easy to locate, access, and
remove with common tools. High priority parts have been designed to
be accessed quickly for efficient disassembly and repair. Plastic parts
have been primarily designed in two colors to enhance recycling
options. A few small parts are colored specifically to highlight
customer access points.
Paper
This printer is suited for the use of recycled papers when the paper
meets the guidelines outlined in the HP LaserJet Printer Family Paper
Specification Guide, HP part number 502-8956. This printer is suited
for the use of recycled paper according to DIN 19 309.
To ensure longevity of your HP LaserJet printer, HP provides the
following:
Extended warranty
HP SupportPack provides coverage for the HP hardware product and
all HP supplied internal components. The hardware maintenance
covers a three-year period from date of the HP product purchase. HP
SupportPack must be purchased by the customer within 90 days of
the HP product purchase. Information on HP SupportPack is
available in a fax format by calling the U.S. HP FIRST (Fax
Information Retrieval Support Technology) at (1) (800) 333-1917.
After connecting, press 1, and then press 1 again. The document
number is 9036. International customers can contact the nearest
HP-authorized reseller about this service.
Spare parts and consumables availability
Spare parts and consumable supplies for this product will be made
available for at least five years after production has stopped.
EN
A Specifications 251
Material safety data sheet
The Material Safety Data Sheet for the toner can be obtained by
calling the U.S. HP FIRST (Fax Information Retrieval Support
Technology) at 1 (800) 231-9300. After connecting, press 1. Then,
request document number 10164. International customers should see
the front of this manual for appropriate phone numbers and
information.
252 A Specifications
EN
B
Service and Support
Information
Warranty information
Hewlett-Packard limited warranty statement
HP LaserJet 3100 product
EN
ONE-YEAR LIMITED WARRANTY
1
HP warrants to you, the end-user customer, that HP hardware,
accessories, and supplies, will be free from defects in materials
and workmanship after the date of purchase, for the period
specified above. If HP receives notice of such defects during the
warranty period, HP will, at its option, either repair or replace
products which prove to be defective. Replacement products may
be either new or like-new.
2
HP warrants to you that HP software will not fail to execute its
programming instructions after the date of purchase, for the
period specified above, due to defects in material and
workmanship when properly installed and used. If HP receives
notice of such defects during the warranty period, HP will replace
software media which does not execute its programming
instructions due to such defects.
3
HP does not warrant that the operation of HP products will be
uninterrupted or error free. If HP is unable, within a reasonable
time, to repair or replace any product to a condition as warranted,
you will be entitled to a refund of the purchase price upon prompt
return of the product.
4
HP products may contain remanufactured parts equivalent to a
new in performance or may have been subject to incidental use.
5
Warranty does not apply to defects resulting from (a) improper or
inadequate maintenance or calibration, (b) software, interfacing,
parts or supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) operation outside of the published
environmental specifications for the product, or (d) improper site
B Service and Support Information 253
preparation or maintenance.
6
HP MAKES NO OTHER EXPRESS WARRANTY OR
CONDITION WHETHER WRITTEN OR ORAL. TO THE
EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED
WARRANTY OR CONDITION OR MERCHANTABILITY,
SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR
PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS
WARRANTY SET FORTH ABOVE. Some countries, states or
provinces do not allow limitations on the duration of an implied
warranty, so the above limitation or exclusion might not apply to
you. This warranty gives you specific legal rights and you might
also have other rights that vary from country to country, state to
state, or province to province.
7
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES
IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND
EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN
NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR
LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR
OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT,
OR OTHERWISE. Some countries, states or provinces do not
allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to
you.
Obtaining hardware service
If your hardware should fail during the warranty period, HP offers the
following support options:
●
HP repair services. HP will arrange to pick up the unit, repair it,
and return it to you within 7 days. You can also choose to return
the unit to an HP repair office.
●
HP authorized service provider. You can return the unit to a
local authorized service dealer.
254 B Service and Support Information
EN
Returning the unit
When shipping equipment, HP recommends insuring it. Also, include
a copy of your proof of purchase. Please also fill out the Service
information Form below to ensure the most accurate repairs.
CAUTION
Shipping damage as a result of inadequate packaging is the customer’s
responsibility. See “Repackaging Guidelines” below.
For technical support assistance regarding the unit within the oneyear warranty period, see the support pages at the front of this
manual.
Repackaging guidelines
EN
●
Remove and retain the toner cartridge.
●
If possible, print a self-test page (see “Printing a self-test report”
in chapter 8) before you turn off the unit and send the self-test
report with the unit.
●
Include the completed copy of the Service information form
below. Note on the form which items were returned.
●
Use the original shipping container and packaging materials, if
possible.
●
Include samples that illustrate the problems you are having, if
applicable.
●
Include 5 sheets of the paper or other media you are having
trouble printing, scanning, faxing, or copying.
B Service and Support Information 255
Service information form
Who is returning the equipment?
Person to contact:
Date:
Phone:
Alternate contact:
Phone:
Return shipping Address:
Special shipping instructions:
What is being sent?:
Model number:
Serial number:
Please attach any relevant printouts when returning equipment.
Do not ship accessories that are not required to complete the repair (manuals, cleaning supplies, etc.).
What needs to be done?
1. Describe the conditions of the failure. (What was the failure? What were you doing when the failure
occurred? What software were you running? Is the failure repeatable?)
2. If the failure is intermittent, how much time elapses between failures?
3. Is the unit connected to any of the following? (Give manufacturer and model number.)
Personal computer:
Modem:
Network:
Other:
4. Additional comments:
256 B Service and Support Information
EN
Software license agreement
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP
SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE
SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE
LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE
TERMS, YOU MAY RETURN THE SOFTWARE FOR A FULL
REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER
PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT
FOR A FULL REFUND.
HP SOFTWARE LICENSE TERMS
The following License Terms govern your use of the accompanying
Software unless you have a separate signed agreement with HP.
License Grant. HP grants you a license to Use one copy of the
Software. “Use” means storing, loading, installing, executing, or
displaying the Software. You may not modify the Software or disable
any licensing or control features of the Software. If the Software is
licensed for “concurrent use,” you may not allow more than the
maximum number of authorized users to Use the Software
concurrently.
Ownership. The Software is owned and copyrighted by HP or its third
party suppliers. Your license confers no title to, or ownership in, the
Software and is not a sale of any rights in the Software. HP's third
party suppliers may protect their rights in the event of any violation of
these License Terms.
Copies and Adaptations. You may only make copies or adaptations of
the Software for archival purposes or when copying or adaptation is
an essential step in the authorized Use of the Software. You must
reproduce all copyright notices in the original Software on all copies
or adaptations. You may not copy the Software onto any public
network.
No Disassembly or Decryption. You may not disassemble or
decompile the Software unless HP's prior written consent is obtained.
In some jurisdictions, HP's consent may not be required for limited
disassembly or decompilation. Upon request, you will provide HP with
reasonably detailed information regarding any disassembly or
decompilation. You may not decrypt the Software unless decryption is
a necessary part of the operation of the Software.
EN
B Service and Support Information 257
Transfer. Your license will automatically terminate upon any transfer
of the Software. Upon transfer, you must deliver the Software,
including any copies and related documentation, to the transferee.
The transferee must accept these License Terms as a condition to
the transfer.
Termination. HP may terminate your license upon notice for failure to
comply with any of these License Terms. Upon termination, you must
immediately destroy the Software, together with all copies,
adaptations, and merged portions in any form.
Export Requirements. You may not export or re-export the Software
or any copy or adaptation in violation of any applicable laws or
regulations.
U.S. Government Restricted Rights. The Software and any
accompanying documentation have been developed entirely at
private expense. They are delivered and licensed as “commercial
computer software” as defined in DFARS 252.227-7013 (Oct 1988),
DFARS 252.211-7015 (May 1991), or DFARS 252.227-7014 (Jun
1995), as a “commercial item” as defined in FAR 2.101 (a), or as
“Restricted computer software” as defined in FAR 52.227-19 (Jun
1987) (or any equivalent agency regulation or contract clause),
whichever is applicable. You have only those rights provided for such
Software and any accompanying documentation by the applicable
FAR or DFARS clause or the HP standard software agreement for the
product involved.
258 B Service and Support Information
EN
HP sales and service offices
Before calling an HP Sales and Service office, be sure to contact the appropriate
Customer Support Center number listed in the “HP Support” section in the front of this
manual. Products should not be returned to the offices listed below. Product return
information is available through the appropriate Customer Support Center in “HP
Support” in the front of this manual.
Worldwide Hewlett-Packard Sales And Service offices
Australia:
Hewlett-Packard Australia, Ltd.
31-41 Joseph Street
Blackburn, VIC 3130
Phone: (61 3) 272-2895
Fax: (61 3) 898-7831
Hardware Repair Center and
Extended Warranty Support:
131047
Customer Information Center:
131347
Canada:
Hewlett-Packard (Canada) Ltd.
17500 TransCanada Highway,
South Service Road
Kirkland, Québec H9J 2X8
Telephone: (514) 697-4232
Fax: (514) 697-6941
Denmark:
Kongevejen 25
DK-3460 Birkerød
Denmark
Telephone: (45) 99-1000
Fax: (45) 4281-5810
Finland:
Hewlett-Packard Oy
Piispankalliontie 17
FIN-02200 Espoo
Telephone: (358) (9) 887-21
Fax: (358) (9) 887-2477
France:
Hewlett-Packard France
42, Quai du Point du Jour
F-92659 Boulogne Cedex
Telephone: (33) 146/10 17 00
Fax: (33) 146/10 17 05
Germany:
Hewlett-Packard GmbH
Schickardstrasse 2
D-71034 Böblingen
Telephone: (49 7031) 14-0
Fax: (49 7031) 14-6429
Netherlands:
Hewlett-Packard Nederland BV
Startbaan 16
NL-1187 XR Amstelveen
Postbox 667
NL-1180 AR Amstelveen
Telephone: (31 20) 547 69 11
Fax: (31 20) 547 77 55
Norway:
Hewlett-Packard Norge A/S
Postboks 60 Skøyen
Drammensveien 169
N-0212 Oslo
Telephone: (47) 2273-5600
Fax: (47) 2273-5610
Sweden:
Hewlett-Packard Sverige AB
Skalholtsgatan 9
S-164 97 Kista
Telephone: (46) (8) 444-2000
Fax: (46) (8) 444-2666
Hewlett-Packard (Canada) Ltd.
5150 Spectrum Way
Mississauga, Ontario L4W 5G1
Telephone: (905) 206-4725
Fax: (905) 206-4739
United Kingdom:
Hewlett-Packard Ltd.
Cain Road
Bracknell
Berkshire RG12 1HN
Telephone: 01 344 369222
Fax: 01 344 363344
EN
B Service and Support Information 259
260 B Service and Support Information
EN
C
Changing Parallel Port
Modes
This chapter provides the steps to follow to ensure that the
computer’s parallel port is configured to provide the best performance
with HP LaserJet 3100 product.
The mode for the computer’s parallel port determines how the parallel
port performs with the HP LaserJet 3100 product. This mode can be
defaulted to a number of different settings by your computer.
Unfortunately, there is no automatic way to choose the best setting
when you install the HP LaserJet 3100 software. Therefore, you need
to check this setting yourself.
To check, and possibly change, the computer’s parallel port setting,
locate your brand of computer in the list below and follow the
corresponding instructions. If your brand of computer is not included
below, please see the instructions at the end of the list. The directions
given for the specific manufacturers may not be exactly what you see
for your computer. The web page addresses for the manufacturers
have been included should you have questions regarding your
specific computer model.
EN
C Changing Parallel Port Modes 261
ACER
www.acer.com
1. While your computer is booting, to enter Setup, follow the
directions on the screen: “To enter Setup, press CTRL-ALT-ESC.”
2. Follow the legend on how to scroll through the options.
3. When you reach the Parallel Port Mode option, choose ECP if it is
a choice. Otherwise, choose Bi-directional. (ECP mode will provide
the best printing and scanning performance.)
4. Follow the legend directions for saving and exiting.
AST
www.ast.com
1. While your computer is booting, follow the directions on the screen:
“To enter Setup, press CTRL-ALT-ESC.” (If you have a 486, it may
say to press CTRL-ALT-DEL).
2. Follow the legend on how to scroll through the options.
3. When you reach the Parallel Port Mode option, choose ECP if it is
a choice. Otherwise choose Enhanced. (ECP mode will provide the
best printing and scanning performance.)
4. Follow the legend directions for saving and exiting.
Compaq
www.compaq.com
Pentium computers should already have the parallel port mode in
ECP or bi-directional mode. Refer to your computer’s documentation
for instructions on checking the parallel port mode. If you have a 486,
you may need an external ECP port card.
262 C Changing Parallel Port Modes
EN
Dell
www.dell.com
1. While your PC is booting, follow the directions on the screen: “To
enter Setup, press DEL.” (If you have a 486, it may say to press F2).
2. Press ALT+P and choose Parallel Mode.
3. There should be a list of modes available. If ECP is a choice,
choose ECP. Otherwise, choose Bi-directional. (ECP mode will
provide the best printing and scanning performance.)
4. Follow the legend directions for saving and exiting.
Gateway 2000
www.au.gw2k.com
1. While your PC is booting, follow the directions on the screen: “To
enter Setup, press F1.”
2. Click on Advanced on the Menu Bar.
3. Choose Integrated Peripherals.
4. Follow the legend directions and choose ECP if it is a choice for the
mode. Otherwise, choose Bi-directional. (ECP mode will provide the
best printing and scanning performance.)
5. Follow the legend directions to save and exit.
HP Pavilion
www.hp.com
1. At the HP Blue Screen, press F1 to enter Setup.
2. Choose Advanced on the Menu Bar.
3. Following the legend directions, choose Peripheral Configuration
and arrow down to Parallel Port Mode.
4. Choose ECP if it is given as a choice for the mode. Otherwise
choose Bi-directional. (ECP mode will provide the best printing and
scanning performance.)
5. Follow the legend directions for saving and exiting.
EN
C Changing Parallel Port Modes 263
HP Vectra
www.hp.com
1. While your PC is booting, follow the directions on the screen:
“Press F2 to Enter Setup,” which will be displayed at the bottom of the
Hewlett Packard System Hardware Test screen.
2. Use the arrow keys to select Parallel Port Mode.
3. Follow the legend directions on how to change the options.
4. Choose ECP if it is a choice for the mode. Otherwise set the port
mode to Bi-directional. (ECP mode will provide the best printing and
scanning performance.)
5. Follow the legend directions on how to save and exit.
IBM Aptiva
www.ibm.com
1. While your computer is booting, follow the directions on the screen:
“Press F1 to Enter Setup.”
2. Follow the legend on how to scroll through the setup options until
you reach Input/Output Ports.
3. Choose EPC if it is a choice for the mode. Otherwise, choose PS/2
Bi-directional. (ECP mode will provide the best printing and
scanning performance.)
4. Follow the legend directions to save and exit.
Micron
www.micron.com
1. While your computer is booting, follow the directions on the screen:
“Press F2 to Enter Setup.”
2. Click on Advanced on the Menu Bar.
3. Follow the legend directions to choose Integrated Peripherals.
4. Arrow down to LPT Mode.
5. Choose ECP if it is a choice for the mode. Otherwise choose PS/2.
(ECP mode will provide the best printing and scanning performance.)
6. Follow the legend directions to save and exit.
264 C Changing Parallel Port Modes
EN
Packard Bell
www.packardbell.com
1. While your computer is booting, follow the directions on the screen:
“Press F2 to Enter Setup.” (It may be F1 on some models.)
2. Click Advanced on the Menu Bar.
3. Follow the legend directions to choose Integrated Peripherals (or
Peripheral Configuration on some models).
4. Choose ECP if it is a choice for the mode. Otherwise choose
Bi-directional. (ECP mode will provide the best printing and
scanning performance.)
5. Follow the legend directions to save and exit.
General information
Within computer manufacturers’ range of products, there are usually
different BIOS options. The directions given above for various
manufacturers are general and may not be specific for your
computer. Changing the parallel port mode is similar for all computers
if they have that capability built in. However, you should refer to your
computer documentation for specific instructions on changing the
parallel mode for your computer. A circumstance to be aware of is
that even though the label on the parallel port mode may say ECP, it
may not follow the protocol. If the port mode option you choose does
not work, then try another option in the Setup. If your computer does
not have EPC capability built in, an external parallel port card can be
added to give it this functionality.
EN
C Changing Parallel Port Modes 265
Other areas of potential conflict
In addition to the parallel port mode being set incorrectly, there may
be other areas of potential parallel port conflict involving software and
hardware from other manufacturers.The HP LaserJet 3100 product
cannot share the parallel port with other peripherals. If none of the
options in the Setup allow the HP LaserJet 3100 product to talk to the
computer or you have other devices that need a parallel port, you can
add an external ECP parallel port card to your computer. Then,
connect the HP LaserJet 3100 product to one of the parallel ports and
connect the other devices you have to the other parallel port. These
parallel port cards are available at computer stores and will allow your
HP LaserJet 3100 product to communicate with your computer
without conflicting with other devices.
266 C Changing Parallel Port Modes
EN
Glossary
actual size
The size of the page when it was scanned (not enlarged using zoom
in or reduced using zoom out).
annotation
A word, note, mark, or highlighting added to an item.
Automatic mode
An HP LaserJet 3100 product feature that allows the fax machine
either to answer incoming calls after the number of rings to answer
specified or “listen” for fax tones when an answering machine
connected to the line answers first. Automatic mode is the default
setting, and the default number of rings to answer is 5.
bit depth
The number of bits used to process scanned images. The greater the
number of bits, the more levels of gray that can be used to display the
image.
BMP file
A Microsoft Windows bitmap file that has the extension .bmp. A
bitmap file defines an image (such as the image of a scanned page)
as a pattern of dots (pixels).
brightness
A measure of the overall intensity of the image. The lower the
brightness value, the darker the image; the higher the value, the
lighter the image will be.
collapse
The process of reducing a sticky note to an icon.
EN
Glossary 267
collate
The process of printing a multiple-copy job in sets. When collate is
selected, the HP LaserJet 3100 product prints an entire set before
printing additional copies. Otherwise, the device prints the desired
number of copies of a page together before printing the following
pages.
comma (,)
A comma in a dial sequence indicates that the fax machine will pause
at that point in the dialing sequence.
contrast
The difference between the dark and light areas of an image. The
lower the number value, the more closely the shades will resemble
each other. The higher the number, the more the shades will stand
out from each other.
container program
A program into which an OLE object is inserted. That program
contains the object.
crop
To remove part of an image. The portion of the image that is selected
remains, while the portion that is not selected is removed.
dedicated line
A single telephone line that is used exclusively for either voice calls or
fax calls.
desktop
The view in the JetSuite Pro Desktop software where the JetSuite
folders are visible and where JetSuite documents appear as
thumbnails or file names. Faxes and JetSuite documents are
managed from here. See also viewer and JetSuite Pro Desktop
software.
Document Assistant dialog
An HP LaserJet 3100 product software screen used when working
with documents from a computer. When the document is loaded into
the document feeder, the Document Assistant appears on the
computer screen, allowing you to begin faxing, copying, or scanning
the document.
268
Glossary
EN
dots per inch (dpi)
A measurement of resolution used for scanning and printing.
Generally, more dots per inch mean a higher resolution, a greater
amount of visible detail in the image, and a larger file size.
e-mail (electronic mail)
An abbreviation for electronic mail. Software that you can use to
electronically transmit items over a communications network.
expand
A process to restore a collapsed sticky note from an icon to its original
size.
export
A function that allows you to save a copy of a JetSuite item as a
backup or in another graphics format, such as a .TIF, .GIF, or .JPEG.
fax
An abbreviation for facsimile. The electronic encoding of a printed
page and the transmission of the electronic page over a telephone
line. The JetSuite software can send items to electronic fax programs,
which require a modem and fax software.
file format
The way the contents of a file are structured by a program or group of
programs.
GIF
Graphics Interchange Format, an image used by CompuServe and
other online formats.
grayscale
Shades of gray that represent light and dark portions of an image.
Color images can also be converted to grayscale where colors are
represented by various shades of gray.
halftone
An image type that simulates grayscale by varying the number of
dots. Highly colored areas consist of a large number of dots, while
lighter areas consist of a smaller number of dots.
hypertext links
EN
Glossary 269
A link from one part of a document to another. When a linked word or
phrase or graphic is clicked, the user will jump to the linked word,
phrase, or graphic.
import
A function that allows you to bring files saved in graphics formats
such as .BMP and .TIF into the JetSuite software.
the JetSuite Pro Desktop software
Software that allows you to manage documents and make them
accessible to others. The JetSuite Pro Desktop software can be used
to annotate scanned documents, create hypertext links, and more.
JPEG
Joint Photographic Experts Group, an international standard for
compressing digital photographic images.
link
A connection to a program or device that you can use to send
information from JetSuite to other programs, such as e-mail,
electronic fax, and OCR links.
Link Bar
The icons on the bottom of the desktop or viewer that represent
programs installed on your computer, such as e-mail software.
linked program
A program installed on your computer that you can use with JetSuite.
For example, you can use OCR software to translate a JetSuite item
into text.
Manual mode
An HP LaserJet 3100 product feature that prevents the fax machine
from answering calls. To receive a fax, the fax receiving process must
be started either from the fax machine itself, the software, or from a
telephone connected to the same line as the fax machine.
optical character recognition (OCR) software
OCR software converts an electronic image of text, such as a
scanned document, into a form word processor, spreadsheet, and
database programs can use.
PC faxing
270
Glossary
EN
Faxing electronic documents from and receiving incoming faxes to
the computer. The computer must have a PC fax program installed to
use PC faxing. A PC fax program came with the HP LaserJet 3100
product.
portable document viewer
A mini-program that can be attached to an electronic document and
e-mailed. The recipient will be able to view, annotate, and print the
document, no matter what program was used to create the document.
Private Branch Exchange (PBX)
A small telephone switching system that typically is used by large
businesses or universities to connect all telephone extensions within
the organization. A PBX also connects to the public switched
telephone network (PSTN) and may be either manual or dial,
depending on the method used by extensions to place incoming or
outgoing calls. Normally, the equipment is owned by the customer
rather than leased from the telephone company.
public switched telephone network (PSTN)
The worldwide dial-up telephone network or a portion of that network.
Users are assigned unique phone numbers, which allow them to
connect to the PSTN through local telephone exchange companies.
Often, this phrase is used when referring to data or other
non-telephone services carried over a path initially established using
normal telephone signaling and ordinary switched long distance
telephone circuits.
resolution
The sharpness of an image, measured in dots per inch (dpi). The
higher the dpi, the greater the resolution.
shared line
A single telephone line that is used for both voice and fax calls.
sticky note
An annotation that is a multiline, resizable note. Similar to a paper
sticky note, it covers the item information beneath it. You can move a
sticky note or collapse it to an icon. You can search for words in a
sticky note by using the Find command.
summary information
Information about the item, such as creator or keywords, that you can
add to an item in the Summary Information dialog box to help you find
the item quickly.
TWAIN
EN
Glossary 271
An industry-standard for scanners and software. Using a TWAINcompliant scanner with a TWAIN-compliant program, you can initiate
a scan from within the program.
viewer
A program that allows someone who does not have the JetSuite
software to view a JetSuite document. The Viewer does not allow
someone to change the document.
zoom in
To make a page larger on the screen so you can see more detail.
zoom out
To make a page smaller on the screen so you can have a broader
view of the page.
272
Glossary
EN
Index
Symbols
.adr files. See online help
.dbf files. See online help
A
Acer computer parallel port mode 262
acoustical emissions 238
adjusting
autoredial attempts 152
contrast for faxing 70
resolution for faxing 70
sounds 169
time between redials 153
adr files. See online help
agreement, software license 257
annotating a document. See online help
annotation toolbar 52
annotations. See online help
answer mode
changing 156
default 43, 156
description 43, 156
setting 43, 156
answering machine, connecting 28, 30
Aptiva computer parallel port mode 264
AST computer parallel port mode 262
attaching
answering machine 28, 30
choosing what devices to connect 26
modem 28, 30
other devices 28, 30
paper loading label 21
parallel cable 23
supports 20
telephone 28, 30
telephone cord 24
Authorized Service Provider support
option 254
automatic answer mode. See answer
mode
autoredials
adjusting number of attempts 152
changing time between 153
autoreduction
setting 162
setting paper size for 174
using the page stamp option 159
availability, spare parts and consumables
251
EN
available disk space
amount needed 14
available disk space, not enough 39
avoiding jams 22, 66, 98
B
backup, battery 32
base memory 239
battery
backup 32
failure 189
beeps, controlling 169
bidirectional communication
enabling 265
not established 39
bins
paper input 17
paper output 17
BIOS options 265
bitmap fonts. See online help
bits per inch speed for modem 239
blank pages 220
blinking Document Assistant 203
bookmarks. See online help
borders on pages. See online help
bps speed for modem 239
brightness. See online help
business cards 115
busy number, redialing for 78
busy printer 191
buttons on control panel 48
C
cables
parallel, connecting 23
parallel, illustration 15
calibrating the scanner 234
call waiting 24
calling card, using Manual Dial with 77
Canadian requirements 247, 249
Cancel button 50
canceling
fax forwarding 88
faxes 83
faxes scheduled for later 82
pager notification of faxes 92
print jobs 103
capacities
Index 273
circuit 238
document feeder tray 237
document output tray 237
front paper output slot 237
cards, business 115
carrier sheets 67
cartridges, toner
extending life 108
illustration 15
installing 18
leaking inside 230
life expectancy 107
recommendations 107
recycling 109, 250
redistributing toner 108
CCIT Group 3 compatibility 239
CD-ROM
damaged 39
ordering replacement 35
unable to read 39
using 35
centering pages. See online help
changing
answer mode 156
audoredial attempts 152
beeps 169
confidential receive 160
copy size default 175
date and time 150
default contrast 172
detect dial tone 154
document view size. See online help
error correction mode 158
fax header 151
language on display panel 175
number of rings to answer 156
page stamp 159
paper size setting 174
remote retrieval 161
resolution default 171
sender identification 159
silent detect mode 163
sounds 169
time between redials 153
checklists for installation 13
circuit capacity 238
cleaning
equipment 229
images. See online help
spilled toner 110
toner from clothing 19
codes
group-dial 146
one-touch key 144
speed-dial 144
coding schemes for fax 239
274
Index
collating
default 116
description 116
large jobs 120
not enough memory 116
option. See online help
setting 173
COM ports
changing. See online help
not available 39
set by installation. See online help
commands, menu. See online help
communication
bidirectional not established 39
error messages 191
compact disc. See CD-ROM
Compaq computer parallel port mode 262
compatible software 34
compliance, FCC 244
confidential receive 160
Config button 50
configuration
error messages 186
reports 166
confirmation, sending faxes with 79
conformity, declaration of 248
connecting
answering machine 28, 30
choosing what devices to connect 26
modem 28, 30
other devices 28, 30
parallel cable 23
supports 20
telephone cord 24
to Internet for e-mail 24
consumable supplies 251
consumption
energy 249
power 238
contents of box 15
contrast
changing default 172
description 172
for copying 117
key on control panel 48
setting for faxing 70
control panel
error messages 185
general steps for using 140
keys and lights 48
tutorial on using 49
using to make copies 112
copies
maximum per job 239
reduction percentages 239
selecting. See online help
EN
copy size default, changing 175
copy speed 239
copying
adjusting contrast 117
adjusting resolution 117
changing default copy size 175
enlarging 118
functions that work with 240
loading items to be copied 114
loading paper 113
long pages 119
making copies 116
maximum copies per job 239
properties. See online help
reducing 118
results in blank pages 220
selecting items to be copied 66, 113
setting collation 173
troubleshooting 207
tutorial 58
two or four pages on a single sheet 120
using Document Assistant 112
using the control panel 112
cord, power
connecting 32
illustration 15
cord, telephone
connecting 24
illustration 15
cover pages. See online help
creating documents. See online help
cropping images. See online help
Custom installation 33
custom sizes, tips for printing 105
cycle, duty
printer 239
scanner 239
D
damaged
CD-ROM or floppy disks 39
shipment 255
darkness. See contrast
date
changing 150
invalid for fax 187
setting for fax 41
where displayed 48
dbf files. See online help
declaration of conformity 248
decoding error messages 186
defaults
answer mode 43, 156
autoreduction 162
collation 116, 173
confidential receive 160
EN
contrast 172
copy size 175
dialing mode 154
error correction mode 158
language on display panel 175
paper size 174
parallel port mode 261
printer. See online help
resolution 171
restoring factory 176, 189
rings to answer 43, 156
silent detect mode 163
time between fax redials 153
Dell computer parallel port mode 263
depth of unit 238
detect dial tone, changing 154
dial tone, changing detection 154
dial tone, no 188
dialing
error message 192
manually 77
modes 154
dialing symbols
enabling 143
using 72, 142, 143
dimensions 238
disk drive, external, connecting 23
disk space
not enough 39, 214
requirements 14
disks, floppy
cannot read 39
damaged 39
making for installation 37
ordering for installation 35
distributing documents. See online help
dithering. See online help
Document Assistant
blinking 203
See also online help
tutorial on using 50
using to copy 112
using to fax 63
document feeder support
attaching 20
illustration 15
document feeder tray
capacity 237
illustration 16
document output slot 16
document output support
attaching 20
illustration 15
document output tray
capacity 237
document release door 16
Index 275
documents
annotating. See online help
creating. See online help
distributing. See online help
erasing parts. See online help
lost in transmission 186, 187
moving around in. See online help
portable 133
saving. See online help
sending as e-mail. See online help
straightening. See online help
too long 188
door, document release 16
dots per inch (dpi) resolution 71
double-sided printing 103
dpi (dots per inch) resolution 71
draft mode printing. See online help
drivers, printer. See online help
duplex printing 103
duty cycle
printer 239
scanner 239
E
ECM. See error correction mode
electrical surges 24
electronic mail. See e-mail
e-mail
See also online help
sending and receiving 24
sending portable documents 134
sending scanned items as 128
e-mail, scanning to
results in blank pages 220
embossed paper, printing 101
emissions, acoustical 238
enabling remote retrieval 161
encoding error message 186
ending
faxes 83
print jobs 103
energy consumption 249
Energy Star program 249
envelopes
choosing output path 100
input capacity 237
printing 102
environment
features for protecting 249
Product Stewardship Program 249
specifications 238
equipment
cleaning 229
insuring 255
ordering parts 235
erasing parts of documents. See online
276
Index
help
error correction mode 158
error messages
installation 39
listed alphabetically 185
where displayed 48
Express installation 33
Express Pickup and Delivery support 254
extended warranty 251
external disk drive, connecting 23
external modem. See modem
F
factory defaults, restoring 176, 189
failure, battery 189
fax
answer mode 43, 156
coding schemes 239
compatibility 239
cover pages. See online help
date and time 41
documents lost in transmission 187
invalid date or time 187
memory errors 187
receive options 155
required features 40
resolution specification 238
rings to answer 43, 156
send options 142
transmission reports 165
transmission speed 239
fax header
changing 151
restoring to factory default 176
setting 42
fax log
no room 189
printing 164
problems 201
setting when it prints 165
fax software. See PC fax software
fax tones, receiving faxes when you hear
them 85
faxes
canceling 83
clearing from memory 87
forwarding 88
lost in transmission 186
notifying by pager 92
polling for 87
printing those received to memory 85
reducing to fit on paper 162
reprinting 86
retrieving from remote location 89
sending scanned items as 128
faxing
EN
adjusting contrast 70
adjusting resolution 70
cannot connect 188
errors in transmission 186
functions that work with 240
inserting pauses in numbers 72, 142
loading normal items 68
overview 62
regularly to the same group of people
146
resolution specifications 238
results in blank pages 220
selecting items 66
sending at a future time 81
sending overview 66
setting up to be polled 82
thick items 69
to an ad-hoc group 76
to multiple recipients 75
to one recipient 74
troubleshooting 195
using Document Assistant 63
using group-dial code 75
using PC fax software 64
with confirmation 79
FCC regulations 244
features 11, 12
features that work together 240
feeding problems, troubleshooting 222
Fine resolution 71, 171
Finland laser statement 243
floppy disks
cannot read 39
damaged 39
making for installation 37
ordering for installation 35
folders 53
fonts. See online help
forwarding faxes
canceling 88
using 88
front panel. See control panel
front paper output slot
capacity 237
choosing 100
illustration 17
jams 180
when to use 100
functions that work together 240
future, sending faxes in the 81
G
Gateway computer parallel port mode 263
graphics
best resolution for 71
discarded by OCR software 129
EN
selecting mode. See online help
group-dial codes
description 146
programming 146
report 166
using to send faxes 75
H
halftone, selecting. See online help
hard disk space requirements 14
hardware
insuring 255
obtaining service 254
header, fax
changing 151
restoring to factory default 176
setting 42
heavy media, choosing output path for
100
height of unit 238
Help button 50
help, online 54
hookflash, enabling 143
HP Authorized Service Provider support
option 254
HP Pavilion computer parallel port mode
263
HP sales and service offices 259
HP Vectra computer parallel port mode
264
humidity specifications 238
hyperlinks. See online help
I
IBM Aptiva computer parallel port mode
264
IC (Industry Canada) requirements 247
icons on link bar 128
identification, user. See fax header
image quality, troubleshooting 215
Industry Canada (IC) requirements 247
input capacity 237
inserting pauses in fax numbers 142
installation
adding components later. See online
help
checklists 13
components installed 33
Custom 33
Express 33
JetSuite Pro software. See online help
messages 39
ordering floppy disks for 35
requirements 14
troubleshooting 39
unpacking 15
Index 277
using compact disc or floppy disks 35
installing
software 33
software in Windows 3.1x 36
software in Windows 95/NT 4.0 35
insuring equipment 255
intensity of image. See online help
internal modem. See modem
international calls, using Manual Dial for
77
Internet, connecting to for e-mail 24
interruptions in power 186
invalid date or time for fax 187
J
jams
avoiding 22, 66, 98
causes 178, 180
clearing from paper path areas 180
clearing from scanner area 178
troubleshooting 222
JetSuite PC Fax Phone Book
reasons for using 63
See also online help
JetSuite Pro Desktop tutorial 53
JetSuite Setup program. See online help
JetSuite Viewer tutorial 52
K
key beeps, controlling 169
keys on control panel 48
L
label, paper loading
attaching 21
illustration 15
labels
choosing output path for 100
tips for printing 106
landscape orientation
printing 97
selecting. See online help
language on display panel
changing 175
default 175
laser
safety statement 242
safety statement for Finland 243
later, sending faxes 81
layering annotations. See online help
leaking toner 230
letterhead, printing 101
license, software 257
lightness. See contrast
lights on control panel 48
278
Index
line type, setting 155
link bar
illustration 52
using 128
links to other programs 128
See also online help
loading
business cards 115
items to be copied 114
media 22, 98
normal items to be copied 114
normal items to be faxed 68
normal items to be scanned 122, 135
paper for copy output 113
paper for faxes received 84
paper input bin 98
thick items to be copied 115
thick items to be faxed 69
thick items to be scanned 123, 136
tutorial 55
log, fax
no room 189
printing 164
problems 201
setting when it prints 165
long
documents 188
faxes, reducing 162
pages, copying 119
pages, faxing 80
pages, scanning 132
long distance service, programming onetouch key for 148
lost documents 186, 187
M
Macintosh computers, viewing documents
on. See online help
manual answer mode 43, 156
Manual Dial
key on control panel 48
using 77
margin specifications 239
Material Safety Data Sheet (MSDS) 252
measurements of unit 238
media
capacity 237
feed problems, troubleshooting 222
loading 22, 98
printing on special 105
recyling paper 251
reducing paper usage 250
selecting for faxing, copying, and
scanning 66
selecting size 97
selecting types 96
EN
size specifications 237
weight equivalence table 241
media jams
avoiding 22, 98
causes 178, 180
clearing from paper path areas 180
clearing from scanner area 178
troubleshooting 222
memory
base 239
clearing faxes from 87
requirements 14
memory errors
fax 187
full 188
not enough for copying 189
not enough for current job 188, 189
not enough for fax report 189
menu
hierarchical diagram of settings 140
key on control panel 48
printing tree 167
menu commands. See online help
messages
error 185
installation 39
where displayed 48
Micron computer parallel port mode 264
modem
connecting 28, 30
errors 188
speed 239
using with HP LaserJet 3100 product 24
modes
answer 43, 156
error correction 158
parallel port 261
pulse dialing 154
silent detect 163
tone dialing 154
moving around in a document. See online
help
MS-DOS, printing from. See online help
MSDS (Material Safety Data Sheet) 252
multiple copies, setting collation for 173
N
navigating a document. See online help
no-answers, redialing for 78
not enough
disk space 39, 214
memory for copying 189
memory for current job 188
memory for fax report 189
not found error message 196, 206, 209,
212
EN
notification by pager of faxes
canceling 92
using 92
number of rings to answer, changing 156
O
OCR (optical character recognition)
accessing 130
description 130
recommendations for using 130
scanning to text using 129
troubleshooting 211, 214
using to scan to text 124
offices, worldwide service 259
one-touch keys
description 144
illustration 48
programming 144, 148
report 166
online help 54
operating environment specifications 238
optical character recognition (OCR). See
OCR (optical character recognition)
options
BIOS 265
confidential receive 160
fax receive 155
page stamp 159
resolution 71
send fax 142
ordering
floppy disks for installation 35
parts 235
replacement CD-ROM 35
software on floppy disks 236
software on replacement CD-ROM 236
orientation, selecting. See online help
output
capacities 237
path, choosing 100
overview 11
ozone production 249
P
Packard Bell computer parallel port mode
265
page orientation
printing 97
selecting. See online help
page stamp 159
pager notification of faxes
canceling 92
using 92
pages
blank 220
centering. See online help
Index 279
printing borders. See online help
printing multiple on one sheet. See
online help
scanning long 132
straightening. See online help
paper input bin
illustration 17
loading 98
paper input support
attaching 20
illustration 15
paper loading label
attaching 21
illustration 15
paper output bin
choosing 100
illustration 17
jams 180
when to use 100
paper output support
attaching 20
illustration 15
paper path lever 17
paper size
selecting. See online help
setting 174
paper. See media
parallel cable
connecting 23
illustration 15
parallel ports
areas of conflict 23, 266
changing modes 261
connecting cable to 23
installation requirements 14
troubleshooting 195, 203, 207, 211
parts
illustration 16
ordering 235
recycling 251
spare availability 251
passwords
remote retrieval 161
pauses, inserting in fax numbers 72, 142
Pavilion computer parallel port mode 263
PC Fax Phone Book. See JetSuite PC Fax
Phone Book
PC fax software
description 64
included with HP LaserJet 3100 product
34
limitations in using 64
using your own 34
Pentium PC parallel port mode 262
Phone Book. See JetSuite PC Fax Phone
Book
280
Index
phone. See telephone
Photo mode 125
Photo mode (high quality) 125
Photo resolution 71, 171
physical dimensions 238
PIN number, concealing 148
polling
error message 190
requesting from another fax machine 87
setting up to be polled 82
portable documents
description 133
sending e-mail attachments with 134
viewer 134
portrait orientation
printing 97
selecting. See online help
ports
changing modes 261
device conflicts 23
installation requirements 14
not available 39
serial 23
set by installation. See online help
troubleshooting 195, 203, 207, 211
power
interruptions 24, 186
specifications 238
strip recommendation 32
supply backup 32
switch 32
power cord
connecting 32
illustration 15
preprinted paper, printing 101
print jobs, stopping 103
printer
busy 191
default. See online help
door 17
duty cycle 239
path 17
recycling 251
resetting 184
timeout 190
printer drivers. See online help
printing
all reports at once 168
choosing output path 100
custom sizes 105
embossed paper 101
envelopes 102
fax log 164
fax transmission reports 165
faxes received to memory 85
first page different from the rest 99
EN
from MS-DOS. See online help
functions that work with 240
labels 106
landscape orientation 97
letterhead 101
menu tree 167
multiple pages per sheet. See online
help
on both sides 103
on special media 105
one sheet at a time 99
one-touch, speed-dial, and group-dial
report 166
options. See online help
portrait orientation 97
preprinted paper 101
quality, troubleshooting 215
resolution 238
self-test report 45, 167
speed 239
test page 45
timeout 190
transparencies 106
troubleshooting 203
problems. See troubleshooting 11
Product Stewardship Program 249
programming
group-dial codes 146
one-touch keys 144
speed-dial codes 144
properties
JetSuite Fax. See online help
printer driver. See online help
protecting the environment 249
protector, surge, recommendation 24
pulse dialing mode 154
Q
quality of images, troubleshooting 215
R
recalibrating the scanner 234
receiving faxes
loading paper 84
setting paper size 84
when you hear fax tones 85
recycling
paper 251
printer and parts 251
toner cartridges 109, 250
redialing
after a busy signal 78
after no answer 78
error message 192
key on control panel 48
redials
EN
adjusting number of attempts 152
changing time between 153
reducing
copies 118
long faxes to fit on paper 162
paper usage 250
reduction percentages for copies 239
regulations, FCC 244
relative humidity specifications 238
remote location, retrieving faxes from 89
remote retrieval
enabling 161
password 161
using 89
removing software 37
replacement CD-ROM 35
reports
configuration 166
fax transmission 165
one-touch, speed-dial, and group dial
166
printing all at once 168
self-test 45, 167
reprinting faxes in memory 86
requesting faxes from other fax machines
87
requirements
Canadian 247, 249
IC (Industry Canada) 247
power 238
system 14
resetting the printer 184
resolution
best fax setting for speed 71
best for graphics and photos 71
changing default 171
default 171
description 171
for copying 117
key on control panel 48
options 71
specifications 238
restoring factory defaults 176
retrieval, remote
enabling 161
password 161
retrieving faxes from remote location 89
returning units 255
reverse output. See online help
rings to answer
changing 43, 156
default 43, 156
S
safety
Material Safety Data Sheet (MSDS) 252
Index 281
statement for laser products 242
statement for laser products in Finland
243
sales and service offices 259
saving documents. See online help
scan resolution specification 238
scanner
duty cycle 239
parts 16
recalibrating 234
scanning
from a TWAIN-enabled program 131
functions that work with 240
hints. See online help
loading normal items 122, 135
loading thick items 123, 136
long pages 132
modes 125
properties. See online help
resolution specification 238
results in blank pages 220
selecting items 66
starting 124
to desktop 124, 127
to text using OCR 124, 129
troubleshooting 211
tutorial 60
scanning software, TWAIN-compliant 34
searching for text. See online help
selecting
items for faxing, copying, and scanning
66
media sizes 97
media types 96
output path 100
self-test report, printing 45, 167
sender identification, changing 159
sending faxes
at a later time 81
overview 66
to an ad-hoc group 76
to multiple recipients 75
to one recipient 74
tutorial 56
using group-dial code 75
using Manual Dial 77
when polled 82
with confirmation 79
with long pages 80
serial ports 23
service and support
extended warranty 251
HP Authorized Service Provider option
254
obtaining hardware service 254
offices 259
282
Index
options 254
returning units 255
warranty 253
setting
BIOS options 265
contrast for faxing 70
fax answer mode 43, 156
fax features 40
fax header information 42
line type 155
parallel port modes 261
printer 184
resolution for faxing 70
send fax options 142
silent detect mode 163
sounds 169
tone or pulse dialing mode 154
when fax log prints 165
shared lines 24, 43, 156
shipping damage 255
silent detect mode, changing 163
simultaneous functions 240
single-sheet input slot
illustration 17
jams 180
using 99
size
changing default for copying 175
paper, selecting. See online help
paper, setting 174
paper, setting for received faxes 84
selecting media 97
specifications for media 237
slow
copying 210
fax receipt 199
scanning 213
software
compatible 34
drivers. See online help
installing 33
license agreement 257
list of components installed 33
ordering on floppy disks 236
ordering replacement CD-ROM 236
TWAIN-compliant scanning 34
uninstalling 37
sounds, adjusting 169
spare parts availability 251
speaker volume, adjusting 169
special media lever 16
special media, choosing output path for
100
specifications
electrical 238
environment 238
EN
input and output capacities 237
media size 237
temperature 238
transportation 242
speed
best resolution for faxes 71
copy 239
fax transmission 239
modem 239
options affecting 71
print 239
speed dialing
key on control panel 48
specifications 239
speed-dial codes
description 144
programming 144
report 166
SRAM error message 186, 193
stacking annotations. See online help
Standard resolution 71, 171
starting a scan 124
stationery, printing 101
steps for installing 13
stopping
fax forwarding 88
faxes 83
faxes scheduled for later 82
print jobs 103
storage environment specifications 238
straightening pages. See online help
successful fax, confirming 79
Superfine resolution 71, 171
supplies, consumable 251
support. See service and support
supports
attaching 20
illustration 15
unpacking 15
surge protector recommendation 24
switch box, connecting 23
switch, power 32
symbols, dialing
enabling 143
using 72, 142, 143
system
requirements 14
temperature specifications 238
test page, printing 45
Text mode 125
thick items
loading for copying 115
loading for faxing 69
thumbnails. See online help
time
changing 150
invalid for fax 187
setting for fax 41
where displayed 48
timeout, printer 190
tone dialing mode 154
toner
cleaning from clothing 19
cleaning up spilled 110
leaking inside 230
redistributing 108
toner cartridges
extending life 108
illustration 15
installing 18
leaking inside 230
life expectancy 107
recommendations 107
recycling 109, 250
redistributing toner 108
toolbars. See online help
transmission errors 186, 187
transmission reports, fax
description 165
setting when they print 165
transmission speed
fax 239
options affecting 71
transparencies
choosing output path for 100
tips for printing 106
transportation specifications 242
tray, document feeder 16
troubleshooting
basic steps 177
copying problems 207
error messages 185
faxing problems 195
image quality problems 215
installation 39
paper feed problems 222
T
printing a self-test report 45
telephone
printing a test page 45
connecting 28, 30
printing problems 203
cord, illustration 15
recalibrating scanner 234
lists. See online help 45
resetting the printer 184
telephone book. See JetSuite PC Fax
scanning problems 211
Phone Book
TrueType
fonts. See online help
Telephone Consumer Protection Act 246
EN
Index 283
tutorial 49
TWAIN
compliant software 34
scanning from 131
U
uninstalling software 37
uninterruptible power supply (UPS) 32
unpacking 15
UPS (uninterruptible power supply) 32
user identification. See fax header
V
Vectra computer parallel port mode 264
view size, changing document. See online
help
viewer, portable document 134
voicemail 24
volume
adjusting 169
key on control panel 48
W
wait time between redials, adjusting 153
warranty 251, 253
weight of unit 238
width of unit 238
Windows
installation requirements 14
installing HP LaserJet 3100 software in
33
installing software in Windows 3.1x 36
installing software in Windows 95/NT 4.0
35
worldwide sales and service offices 259
284
Index
EN
HP LaserJet 3100 Product User's Guide
Product User's Guide
Copyright© 1998
Hewlett-Packard Co.
Printed in Germany 4/98
Manual Part No.
C3948-90970
Printed on
Recycled Paper
*C3948-90970*
*C3948-90970*
C3948-90970
English