Download HC100 Good User Guide September 2015

s Indicator
): Orange
Media Out
No wristband under mouth of
cartridge
s Indicator
): Orange
s Indicator
):Lights
Orange
s Indicator
s Indicator
): Orange
): Orange
No wristband on roll
HC100
Good
Printer
Lights
Printer
LightsUser Guide
Bottom*
Cartridge
Cartridge
Side
Side
Bottom*
September
2015
Solution
Solution
Problem
Problem
Media
Media Status
Status Indicator
Indicator
The following
pages
(Small
Orange
(Small Light):
Light):
Orangehave been designed to help HC100 users get the most from their wristband printing
Fill out Cartridge
and Printer
solution and to assist in training new users.Wristband
Below broken
are 3 symptoms
reported
to Information
us by users along with our
off or retracted
section on page 3 then submit form to
recommended resolutions.
inside of cartridge
reseller
Media
Media Out
Out
Replace
Replace with
with new
new cartridge
cartridge
CARTRIDGE
No wristband under mouth
of
Cartridge
Wristbands present on roll MEDIA WINDOW
BOTTOM
cartridge
Printer Status Indicator
No wristband under mouth of Problem
Printer Status Indicator
No wristband
under mouth of
Bottom*
Side cartridge
TURN CARTRIDGE
UPSIDE
DOWN
(Large
(Large Light):
Light): Orange
Orange
cartridge
Media
Media Status
Status Indicator
Indicator
(Small Light):
(Small
Light): Orange
Orange
Cartridge
r Lights
us Indicator
ht): Orange
Replace with new cartridge
Bottom*
Printer Lights
Media Status Indicator
(Small Light): Orange
Printer
Printer Status
Status Indicator
Indicator
(Large
Light): Orange
Orange
Wristband present
under
(Large
Light):
Side
Bottom*
No
No wristband
wristband on
on roll
roll
Printer Lights
Bottom*
PRINTER
LIGHTS
Media
Status Indicator
Solution
(Small Light): Orange
Using scissors, cut the protruding
portion of the wristband as flush as
possible to the edge of the cartridge (see
below). Reinsert
the wristband cartridge
Problem
Solution
Wristband partially
Wristband
broken
out
in your HC100™
printer;
remaining
Cartridge
Wristband
brokenthe Fill
Fill
out Cartridge
Cartridge and
and Printer
Printer Information
Information
sticking out;
Problem
Solution
off
or
retracted
section
3
wristband
should
feed out.
off
or
retracted
section on
on page
page
3 then
then submit
submit form
form to
to
Side
Media
Out
Replace
with
new
cartridge
cartridge/printer
inside
of
cartridge
reseller
inside of cartridge
reseller
jammed
No
No wristband
wristband under
under mouth
mouth of
of
Wristbands present on roll
Wristbands present on roll
cartridge
s Indicator
cartridge
us
Indicator
No wristband under mouth of Wristbands present
on
roll
No
wristband
on
roll
):): Orange
Symptom
A:
Wristband
partially
Resolution:
DO
NOT PULLReplace
WRISTBAND
OUT
Media
Out
with new cartridge
Media
mouth
of cartridge
Orange
Media Status
Status Indicator
Indicator
cartridge
Printer Status Indicator
No wristband under mo
(Large
Light): Orange
OF
PRINTER
OR
CARTRIDGE.cartridge
Using
scissors,
cut the
protruding
Using
scissors,
thecartridge
protruding
Media Out
Replace
withcut
new
(Small
Light):
Orange
sticking
out,
printer
stopped,
orange
(Small
Light):
Orange
portion
of
the
wristband
as
flush
Media
Status
Indicator
Eject cartridge. Using scissors
thecartridge
protruding
part
of
the
wristband
ssIndicator
Eject & cut
reinsert
in same
printer
portion
of
the
wristband
as flush as
asas close as
Indicator
Printer
Lights
possible
to
the
edge
of
the
cartridge
(see
error
light
flashes.
possible
to
the
edge
of
the
cartridge
(seeprinter, the
):): Orange
(Small
Light):
Orange
possible to the edge of theIfcartridge.
Re-insert
cartridge
in
your
HC100
Bottom*
Orange
problem persists,
eject cartridge
and
below). Reinsert
Reinsert the
the wristband
wristband cartridge
cartridge
below).
Wristband
partially
The
printer
does
not
Wristband
partially
remaining band should automatically
feed
out.
Ensure
printer
has
most
up-to-date
reinsert in a different
HC100™
printer.
IfStatus
in
your
HC100™
printer;
the
remaining
us Indicator
No wristband under
mouth
of
Media
Indicator
in
your
HC100™
printer;
the
remaining
sticking out;
out;
Printer Status Indicator
No wristband
under mouth of
sticking
the media on roll
No wristband
on roll
should
feed
works,
refer
Cleaning wristband
theand upgrading
No wristband
ht): Orange
firmware. recognize
See next
page forcartridge
instructions
on tochecking
wristband
should
feed out.
out. firmware.
cartridge
cartridge/printer
(Large Light): Orange
(Small
Light):
Orange
cartridge
cartridge/printer
us Indicator
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s Indicator
us
Indicator
):): Orange
Orange
Media Status Indicator
(Small Light): Orange
Printer Status
Status Indicator
Indicator
Printer
(Large Light):
Light): Orange
Orange
(Large
cartridge;
Wristbandcartridge
broken Fill
outCard
Cartridge
and Printer
Smart
andjammed
Contacts
onInformation
page 2 for
jammed
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notorjammed
and the
retracted
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on page
then
submit
form
to
cartridge
and3the
first
printer
used.
contains
partial to
inside ofacartridge
reseller
Wristband
full
roll of
Wristband present
present under
under
Wristbands
roll
problem
persists, fill out Cartridge and
Wristbands present
presentIfon
on
roll
mouth
mouth of
of cartridge
cartridge
wristbands
Wristband broken
Fill page
out Cartridge
and Printer Information
Printer Information
section on
3
Media
Status
Indicator
under
Media
Statusof
Indicator
NoWristband
wristbandpresent
under
mouth
Wristbands present on roll
(Small
(Small Light):
Light): Orange
Orange
mouth
of cartridge
cartridge
s Indicator
idge
upside down
Wristband broken
off or retracted
inside of cartridge
Cartridge
Fill out Cartridge and Printer Information
Eject
&
cartridge
in
printer
Eject
& reinsert
reinsert
cartridge
in same
same
printer
off
or retracted
section
on page
3 then submit
form
to
form
to form
reseller
section onthen
pagesubmit
3 then
submit
to
Printer
Status
Indicator
problem
persists,
eject
cartridge
and
inside of cartridge If
reseller
If
problem
persists,
eject
cartridge
and No wristband under mo
reseller
The
printer
does
not
The printer does not reinsert in a different HC100™ printer. If
recognize the media
reinsert
in a different
(Large
Light): HC100™
Orangeprinter. If
cartridge
recognize the
cartridge
refer
Using scissors,
cutmedia
the protruding
cartridge works,
works,
refer to
to Cleaning
Cleaning the
the
Problem
Solution
cartridge;
cartridge
): Orange
cartridge;
cartridge as Smart
Card
and
Contacts
on
No wristband
under mouth of
Media
Status
Indicator
Smart
Card
and
Contacts
on page
page 2
2 for
for
Bottom*
Side
portion
of
the
wristband
flush
as
Wristbands
present
on
roll
Printer
Status
Indicator
is not
not jammed
jammed and
and the cartridge and the first printer used. No wristband under mo
us Indicator
No wristband under
mouth
of Orange
is
(Large
Light):
cartridge
the (Small
cartridge
and the Orange
first printer used.
Wristbands present on roll
possible to
the edge
of thetocartridge
(seeLight):
Media Status Indicator
contains
a partial
partial
ht): Orange Symptom B:
cartridge
(Large
Light):
Orange
contains
a
to
Wristband
not
visible
Resolution: Wristband has
been pulled
out of printer,
before it had finished
cartridge
Media
(Small Status
Light): Indicator
Orange
below). Reinsert
cartridge
full
roll
of
Using scissors,
fullthe
rollwristband
of
If problem
problem
persists, cut
fill the
out protruding
Cartridge and
and
partially
If
persists,
fill
out
Cartridge
us Indicatorfrom underside of(Small
Light): Orange
cartridge
but is
printing, orWristband
has been
pulled
of
cartridge
following
symptom
A,
above.
User
wristbands
portion
of
the
wristband
as
flush
as
Media
Status
Indicator
inout
your
HC100™
printer;
the
remaining
Using
scissors,
cut
the
protruding
wristbands
Printer Information
Information section
section on
on page
page 3
3
sticking out;
Printer
ht): Orange visible through media
Printer
Indicator
Wristband
present
to the
edge
ofOrange
the
cartridge (see
window.
training
is required
to ensure;
Printer Status
Status
Indicator
Wristband
present under
under
portion
ofwristband
the wristband
as flush
as (Small
should
feed possible
out.
then
form
to
Light):
Wristbands
then submit
submit
form
to reseller
reseller
cartridge/printer
Wristbands present
present on
on roll
roll
(Large
Light):
Orange
mouth
of
cartridge
below).
Reinsert
the
wristband
cartridge
(Large Light): Orange
possible to theWristband
edge of the
cartridge (see
Cartridge is not recognised
by printer,mouth of cartridge
partially
a) wristbands
printer
only
when
printer
has
finished
jammedare removed from
Media
Out
Replace
with
new cartridge
in your
HC100™
printer;
the remaining
below). Reinsert the
wristband
sticking
out; cartridge
*Rotate
cartridge
orange error light
flashes.
*Rotate
cartridge upside
upside down
down
Wristband
partially
wristband should feed out.
printing
in your HC100™cartridge/printer
printer; the remaining
sticking out;
Bottom*
b) wristbands
are not forcibly
out
of printer
jammed
wristband pulled
should
feed
out.
us Indicator
cartridge/printer
Wristband present under
Wristbands
present
on
roll
c) wristbands are not forcibly pulled out of cartridge
Media Status Indicator
): Orange
Printer Status Indicator
No wristband under mouth of jammed
mouth of cartridge
Printer Lights
Printer Status Indicator
Printer Lights
No wristband on roll
Printer
Status Indicator
(Large Light):
Orange
(Small
Light): Orange
d) under
followWristbands
instructions
above
should symptom
A occur
cartridge
Wristband
present
Printer
present
on roll
Eject
& reinsert cartridge in same
printerStatus Indicator
Wristband present u
(Large Light): Orange
mouth of cartridge
Media Status Indicator
(Large
Light): Orange
mouth of cartridg
If
problem
persists,
eject
cartridge
and
Wristband present
under
(Small Status
Light): Indicator
Orange
Media
Eject & reinsert cartridge in same printer
Wristbands present on roll
The printer does not reinsert in a different HC100™ printer. If
mouth of cartridge
(Small Light): Orange
Printer
Status
Indicator
No
wristband
under mo
If
problem
persists,
eject
cartridge
and
Media Status Indicator
recognize the media
printer
does
works,
refer
tonot
Cleaning
the
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Eject &cartridge
reinsertThe
cartridge
in same
printer
reinsert
in a Light):
different HC100™ printer. If
(Large
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(Small
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Wristband
broken
Fill
out2 Cartridge
Printer
Information
recognize
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media
and Contacts
on page
forworks,and
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refer
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the
ht): Orange
persists,
cartridge and
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oreject
retracted
section
on page
3 then submit
form
to
is not jammed andIf problem
cartridge;
cartridge
Smart
Card
and Contacts
on page
2 for
the cartridge
the
first printer
used.
Media
Status
Indicator
The printer does not reinsert
in
a
different
HC100™
printer.
If
inside
of
cartridge
reseller
is
not
jammed
and
contains
partial to
the(Small
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and theOrange
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contains
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fill
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wristbands
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Printer Status Indicator
Printer Information
section
on page 3
No wristband under mouth
of jammed and
wristbands
the
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and
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section on page 3 No wristband under mo
Wristbands present on roll
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Status Indicator
us Indicator
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under
(Large Light):
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contains a partial to
Printer
Status Indicator
cartridge
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then submit form to reseller then submit form to reseller
Wristbands
present
on rollunder
Wristbands present on roll
): Orange Symptom
mouth
of
cartridge
(Large
Light): Orange
(LargeStatus
Light):is
Orange
C: Wristband
visible
and re-insert. If problem
persists,
ensure printer has cartridge
mouthResolution:
of cartridge
fullEject
roll of cartridge
Media
Indicator
If problem persists, fill out Cartridge and
Using scissors, cut the protruding
wristbands
Light): Orange
from
underside
of(Small
cartridge
&
media
most up-to-date
firmwarePrinter
andInformation
re-insert.
Seeonnext
pageofStatus
for
instructions
section
pageportion
3Media
*Rotate
cartridge
upside
down
idge
upside
down
the wristband
as flush ason checking
Indicator
us Indicator
Wristband present under
then submit form to reseller possible
window.
Cartridge
is
not
recognised
to the
edge ofOrange
the cartridge (see
Wristbands presentand
on rollupgrading firmware.
(Small
Light):
Printer Status Indicator
Wristband present u
ht): Orange
mouth of cartridge
below).complete
Reinsert the wristband
cartridge
by printer, orange error light flashes.
If problem persists despite latest Wristband
firmware
version,
form on
page 6 and
partially
(Large
Light):
Orange
mouth of cartridg
in your
HC100™
printer;
the remaining
sticking out;
ridge upside down
return to reseller.
wristband should feed out.
cartridge/printer
Printer Status Indicator
Wristband present u
jammed
s Indicator
): Orange
us
Indicator
ht): Orange
*Rotate cartridge upside down
(Large Light): Orange
Printer Status Indicator
Wristband present under
Media Status Indicator
Wristbands present on roll
(Large Light): Orange
mouth of cartridge
(Small Light): Orange
©2015 ZIH Corp. All rights reserved.
Media
Status
Indicator
& reinsert
in same
printer
Zebra and the
stylized
Zebra
head are trademarks of ZIH Corp., registered in many jurisdictions worldwide. All other trademarks areEject
the property
of cartridge
their respective
owners.
(Small Light): Orange
Statuseject
Indicator
If Printer
problem persists,
cartridge and No
The printer does not
mouth of cartridg
wristband under mo
Routine Maintenance
For best results from your printer, Zebra recommends that users upgrade to the latest firmware version*
and carry out routine maintenance as follows;
Determining Firmware Version
To determine your current firmware version, complete the following steps to print a configuration
wristband:



Make sure the printer is on and ready to print with a wristband cartridge inserted.
Press and hold PAUSE/FEED until the green lights turn off on the printer status indicators, and
the orange lights blink once.
Release PAUSE/FEED. A wristband prints with the printer configurations details and firmware
version.
The example below shows version V54. 17.14Z.
The latest version number of firmware can be seen and downloaded from the ‘firmware and service
packs’ section of the HC100 pages of our web site at; http://www.zebra.com/gb/en/supportdownloads/desktop/hc-100.html#mainpartabscontainer_5e2d=firmware-servicepacks
If your printer configuration* has an earlier version, Zebra recommend upgrading to the latest version for
best results.
*Original WLAN (802.11b/g) enabled HC100 printers, i.e. part number HC100-300x-0200, will only
support older versions of firmware. Firmware upgrades should not be attempted on these printer
configurations.
Updating Firmware
Full firmware download details can be viewed on page 73 of the printer's associated user manual.
http://www.zebra.com/content/dam/zebra/manuals/en-us/printer/hc100-ug-en.pdf
CAUTION - During the firmware download process, the printer status indicator turns to a steady halforange and half-green state as the printer writes to flash memory. Do NOT power cycle the printer during
this phase. Doing so makes the printer inoperable.
For help with the following maintenance instructions, please refer to the diagrams on page 5
©2015 ZIH Corp. All rights reserved.
Zebra and the stylized Zebra head are trademarks of ZIH Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners.
Cleaning the Media Path Using a Swab and Alcohol/Water Mix
CAUTION – Remove all rings, watches, hanging necklaces, identification badges, or other metallic
objects that could touch the printhead or drop into the media cartridge slot.
CAUTION – Before proceeding, discharge any built-up static electricity by touching the printer’s metal
back plate near its power switch or by using an anti-static wriststrap and mat.
CAUTION – The printhead may be hot and could cause severe burns. Allow the printhead to cool.
Use the swab from a Preventative Maintenance Kit (part 47362) or a clean swab dipped in a solution of
isopropyl alcohol (90%) and deionized water (10%).
1. Press the Eject button and remove the media cartridge from the printer.
2. Turn off the printer power
3. Refer to Figure 4. Press both upper cover release buttons simultaneously; the upper cover will
partially open.
4. Refer to Figure 6. Rotate the upper cover up and back.
5. Refer to Figure 7. Grasp the metal lever plate on the printhead assembly and rotate upward to
expose the printhead elements.
6. Refer to Figure 8. Using the swab from the Preventative Maintenance Kit or a swab dipped in the
alcohol solution, wipe along the brown strip on the printhead assembly from end to end. Allow the
solution to evaporate.
7. Refer to Figure 9. Using the swab, wipe the media chute surfaces. Allow the solution to
evaporate.
8. Refer to Figure 10. Rotate the two side clips on the platen roller upward.
9. Refer to Figure 11. Remove the platen roller from the printer.
10. Refer to Figure 12. Using the swab, thoroughly clean the platen roller. Allow the solution to
evaporate.
11. Refer to Figure 13. Place the platen roller back into its place in the printer.
12. Refer to Figure 14. Secure the platen roller by rotating the two side clips back into place.
13. Refer to Figure 15. Align the snap tabs on the bottom of the media chute with the slots in the
printer chassis.
14. Refer to Figure 16. Press down on the metal lever plate to snap the printhead assembly back
into place.
15. Refer to Figure 17. Close the upper cover.
16. Turn on the printer power and reinsert the wristband cartridge. Dispose of the used swab
according to your local regulations.
©2015 ZIH Corp. All rights reserved.
Zebra and the stylized Zebra head are trademarks of ZIH Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners.
Cleaning the Smart Card and Contacts
CAUTION – Remove all rings, watches, hanging necklaces, identification badges, or other metallic
objects that could touch the printhead or drop into the media cartridge slot.
CAUTION – Before proceeding, discharge any built-up static electricity by touching the printer’s metal
back plate near its power switch or by using an anti-static wriststrap and mat.
1.
2.
3.
4.
5.
6.
7.
8.
Press the Eject button and remove the wristband cartridge from the printer
Turn the printer off
Disconnect the power cord from the back of the printer
Refer to Figure 1. Using the cleaning swab from the Preventative Maintenance Kit, or a swab
dipped in isopropyl alcohol/deionized water solution (mixed 90/10), clean the gold smart card
contacts on the back of the wristband cartridge. Allow the solution to evaporate before putting the
cartridge back in the printer.
Refer to Figure 2. Using the cleaning swab and vertical strokes, clean the gold media cartridge
sensor pins, which are visible at the back of the media cartridge slot. Allow the solution to
evaporate before proceeding.
Insert the power cord into the back of the printer
Turn on the printer power and reinsert the wristband cartridge. Dispose of the used swab
according to your local regulations.
If your wristband cartridge is still not recognized, fill out the form on page 6 and submit the form to
your reseller.
Cleaning the Printhead Using Cleaning Card
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Press the Eject button and remove the wristband cartridge from the printer.
Turn the printer off.
Remove the cleaning card (part 61332M) from its packaging.
Refer to Figure 4. Press both upper cover release buttons simultaneously; the upper cover will
partially open.
Refer to Figure 5. Insert the cleaning card into the media chute until ¼ inch is visible from the
front of the printer.
Close the upper cover of the printer.
Press and hold the Eject button.
Turn on the printer power.
Hold the Eject button for approximately 15 seconds while the printer powers up and performs a
self-test.
Release the Eject button when the cleaning card begins moving; cleaning is complete when the
card stops moving. Remove and dispose of the cleaning card after the cleaning process. The
cleaning card contains isopropyl alcohol, discard according to your local regulations.
Reinsert the media cartridge
©2015 ZIH Corp. All rights reserved.
Zebra and the stylized Zebra head are trademarks of ZIH Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners.
Maintenance Diagrams
Figure 1
Figure 2
Figure 6
Figure 7
Figure 10
Figure 11
Figure 14
Figure 15
Figure 4
Figure 8
Figure 12
Figure 16
Figure 5
Figure 9
Figure 13
Figure 17
©2015 ZIH Corp. All rights reserved.
Zebra and the stylized Zebra head are trademarks of ZIH Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners.
Unexplained Issues
As with all Zebra products, our commitment to quality and reliability ensures that any complaints are
investigated thoroughly. Should you experience any issues with your HC100 wristband printing solution
which cannot be resolved having followed the guidance from this document, we encourage end users to
raise a complaint with their Zebra reseller so that relevant information can be registered with Zebra. In
order for a complaint to be investigated in the quickest possible way, we ask that you ensure the following
information is included in any correspondence.
Please rest assured that we will continue to record and investigate all complaints in order that you can
rely on Zebra’s consistently high quality products.
End user
Zebra Partner/ Reseller
Cartridge information
Part number
Batch number
DOM
Printer information
Part number
(see label on
underside of printer)
Serial number
(see label on
underside of printer)
Firmware version
(see page 2 for
instructions on how
to find firmware
version)
Problem description
©2015 ZIH Corp. All rights reserved.
Zebra and the stylized Zebra head are trademarks of ZIH Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners.