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 9.01 Troubleshooting
Problem
Suggestion
1. Verify that the RJ45 connector on the Control Device and on the Faceplate is fully seated and locked in place.
2. V
erify that the communication cable (Cat5/5e/6) between the Control Device and the Faceplate is good. Verify
that the wires have been properly placed in the RJ45 connectors (in accordance with standard TIA/EIA 568b)
are properly crimped in the RJ45 connectors and the continuity of each wire is good.
LCD Display Has
a Blue Screen
3. If the Faceplate is NOT powered by the control device but powered separately, then verify that the Control
Device has not lost power.
4. If items 1 through 3 have been verified and the voltage measured at the Faceplate is between 7.5 VDC and
13.8 VDC before and during verification, then the Faceplate or the control device may have been damaged.
Contact [email protected].
1. V
erify that you have the appropriate voltage at the input of the Control Device. Reference Section 1.04 and
1.13 of this manual.
2. Verify that the 2 pin connectors on the Control Device and on the Faceplate are properly seated.
LCD Display
Not Lit
3. V
erify that the wires at the 2 pin connectors on the Control Device and on the Faceplate are NOT loose or
have been stripped back to far and are touching.
4. V
erify that the corresponding wire connected to the “Power Out” pin on the control device is connected to
the “+12V” pin on the Faceplate and corresponding wire connected to the “GND” pin on the control device is
connected to the “GND” pin on the Faceplate.
5. If items 1 through 4 have been verified and the voltage measured at the Faceplate is between 7.5 VDC and
13.8 VDC before and during verification, then the Faceplate may have been damaged. Contact support@
coprometrousa.com.
9.0
LCD Display Is
Black and White
www.stonelockpro.com
Verify that the voltage measured at the Faceplate is steady between 7.5 VDC and 13.8 VDC before and during
verification. When the voltage at the Faceplate fluctuates for a period of time, the LCD display may adjust to
black and white.
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