Download Required documents

III.
DELIVERY SCHEDULE & SERVICES REQUIREMENTS.
1.
Turnkey services
In the turnkey services, the fees or expenses for the following shall be included [M]:
a.
b.
c.
Integration with existing OLT (ZyXELL/FiberHome AN5116-06B and NMS FiberHome
ANM2000 [M].
The Preliminary Acceptance-Demonstration of Proper Operation of the equipment during
technical evaluation phase [M].
The technical support services up to the Final Acceptance, in accordance to the section 8
of the present document.
Supplier has to describe in its offer all the available means for the providing of the requested
services for the turnkey project [D].
2.
Technical support services
The Supplier shall provide services for the Technical Support of both Hardware and Software
on a 24x7 basis, until the Final Acceptance of Equipment (until the end of the guarantee
period).
The technical support services that shall be offered [M]:
a. Telephone Support Service
b. Remote Access Service
c. On-site Intervention Service
d. Corrective Software Releases Service
e. Hardware Repair and/or Replacement Service.
The analytic procedure and the contact persons for the technical support will be given during
the Contract’s joining.
3.
Documentation
The Supplier must provide comprehensive documentation for the offered products [M]. The
minimum set of documentation should include the documents listed below. The Bidder should
provide a detailed listing of all documentation and show that the list below is satisfied. All
technical descriptions, operation and installation manuals should be provided in the English
language in hard copy and electronic format.
a. Overall Product Technical Manuals (Hardware & technical characteristics)
b. Installation, Operation and Maintenance Manuals.
d. Spare parts and components catalog
e. System Acceptance Test Procedures.
GNC Alfa
20