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Deakin University, Edith Cowan University, Federation University, Griffith University, Massey University, Murdoch University, Queensland
University of Technology, University of Melbourne, University of Newcastle, University of Sydney, University of Technology Sydney,
University of Wollongong, Victoria University
BONUS+ Web OPAC messages for clients requesting BONUS+
items
Web OPAC message
Sorry, no copies available for requests
You cannot use BONUS+ to request
items that are available at your
institution
Invalid PIN
You do not have a PIN in your record
Sorry, your ID does not match your
name
Sorry, your ID is valid.
Request cannot be processed. Data in
your record at your institution
incomplete.
Sorry, request cannot be processed.
Cannot access your patron record
Sorry, request refused. Problem with
your record at your institution.
Sorry, you are not allowed to request
this item over BONUS+
Sorry, you are not able to request
items
Sorry, you have requested more items
than allowed
Sorry, circulation policy does not
allow your request
Sorry, this title is not available
Not renewable (item has holds)
System is checking the availability of
the item for renewal. Please check
back later to find out if your renewal
was allowed
Meaning
All copies of this title have the status
LOCAL USE ONLY
This item is available for loan at your
local library and cannot be requested
from BONUS+
PIN number entered does not match the
PIN in your library card.
Your library card record does not contain
a PIN number. Please contact a library
staff member.
The name that you entered does not
match of the name in your library record
Using the ID you entered, BONUS+ was
unable to locate your library card record
One of the data elements entered is not in
your library card. Please contact a library
staff member.
BONUS+ cannot check your library card
details from your local catalogue
Your library card is blocked at your local
library. Please contact library staff.
You are not eligible for requesting
through BONUS+ (or there is a problem
with the set up).
You are not eligible for requesting
through BONUS+
You have reached the maximum number
of BONUS+ requests: Undergraduate
students – 5; Postgraduate students and
staff – 10.
You requested a copy with a status other
than AVAILABLE
A coding error means this title is not able
to be requested.
Item cannot be renewed because of local
holds at owning library
There is a delay in BONUS+ checking for
local holds on the item at owning library
BONUS+ staff FAQ September 2010. Last updated 4 May 2013 September 6, 2013, June 2014, Dec 2014, Jan
2015
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