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TABLE OF CONTENTS TABLE OF CONTENTS .......................................................................................2 UNDERSTANDING AFTERMARKET INTERNET CAPABILITIES ....................4 Objectives .......................................................................................................4 DEALER SECURED AREA OF HYSTERUSA.COM .........................................5 Parts Pricing Investigation Resources ............................................................7 HyPass Online ..............................................................................................10 HyPass Online Hardware Requirements ...................................................12 HyPass Online Software Requirements.....................................................12 HyPass Online Questions and Answers ....................................................12 HYSTER Parts & Service Literature Website................................................14 Online Nameplate Request Form..................................................................17 Driving Force.................................................................................................19 Distance Learning .........................................................................................19 HYSTER AFTERMARKET TRAINING.............................................................21 Schools & Seminars......................................................................................22 Toolbox .........................................................................................................23 Related Parts Selling Tools........................................................................25 Receive Email ...............................................................................................29 Distance Learning .........................................................................................31 Registering For A Web Cast ......................................................................33 Viewing A Web Cast Recording .................................................................34 Self-Directed Online Training .....................................................................35 Operator Training..........................................................................................35 Program Materials......................................................................................37 Sample Operator Training Videos..............................................................37 Self-Directed Online Training ........................................................................38 About The Program....................................................................................39 E-Library ....................................................................................................39 Filename: Internet_Capabilities_Version_2.doc 2 of 46
