Download SmartQ User Manual

Preface
Preface
This User Guide
SmartQ is an incredibly flexible and powerful tool that can be used to create a wide variety of automated telephone
survey solutions. For simple projects, the tutorials in this manual should be sufficient. For more help with
advanced features and functions, you may need to refer to the TeleSage website (www.telesage.com).
This user guide is set up to get you started on the basics, then to move on to more advanced topics as you need
them. Section titles marked with “(Advanced)” indicate features that require advanced knowledge of software
(especially databases).
Throughout this user guide, you may be presented with tips other important information in boxes with the labels
TIP:, NOTE: or IMPORTANT:.
IMPORTANT: You should read this!
The font and style of text assist you in understanding what is being referred to.
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Items in SmartQ’s graphical user interface are printed in bold in this manual (such as “the Survey Design
screen” or “the Stop Calls button”).
The first time that terms are defined, they are shown in italics (such as “The lead survey is the survey which
collects information about a caller…”).
Filenames, directories, URLs, the values of variables and text from files are shown in the Courier font (such
as “save the ivr.ini file to …”).
The manual uses a shorthand notation to represent the selection of a menu or pull-down list item by first
indicating the name of the menu and then the item on the menu. In the case of a hierarchical menu, the entire
“path” of the menu hierarchy is indicated. For example, File > Save As… represents pulling down the File menu
and selecting the Save As… menu option.
SmartQ 5.2 Manual
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