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TABLE OF CONTENTS DISCLAIMER ....................................................................................................................... ii PREFACE ............................................................................................................................. iii LIST OF ILLUSTRATIONS ................................................................................................ vi I. INTRODUCTION ..................................................................................................... 1 Problem Topic ............................................................................................... 1 Background .................................................................................................... 1 Criteria and Parameter Restrictions ............................................................... 2 Methodology .................................................................................................. 2 Primary Purpose ............................................................................................. 3 Overview ........................................................................................................ 3 II. CONCLUSIONS AND RECOMMENDATIONS .................................................... 4 III. PREVIOUS SOLUTIONS........................................................................................... 6 Third Party Marketing Tools ........................................................................... 6 Dealership Customer Management System Market Tool................................ 7 Previous Solutions Concluding Thoughts........................................................ 8 IV. DEALERSHIP CUSTOMER MANAGEMENT SYSTEM (DCMS)......................... 9 V. USER FUNCTIONALITY ........................................................................................ 10 Main ............................................................................................................... 10 Create/Edit Document.................................................................................... 12 Build Document ............................................................................................. 19 Preview Document......................................................................................... 22 VI. TECHNICAL UNDERSTANDING.......................................................................... 24 Initializing RosePro ....................................................................................... 24 Creating/Editing a RosePro Document.......................................................... 25 Building the Document .................................................................................. 26 Merging the Document .................................................................................. 28 Concluding Technical Thoughts .................................................................... 28 iv