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Troubleshooting and Error Messages
Error Messages
Error message:
Cause:
Action:
Insufficient volume of
reagent %1
At reagent check if volume of reagent is insufficient.
Recovery options:
•
A b o r t c h e c k button: reagent
check will be aborted. The system
goes on with the work list.
• R e f i l l b o t t l e button: software
jumps back to the loading window
where reagents can be filled up.
• C o n t i n u e button: system will go
on with checking the next reagent.
To make sure that work list will run without miss pipetting errors, please push
R e f i l l b o t t l e and make sure that
enough reagent liquid is available.
Troubleshooting:
If this error occurs although there is
enough liquid provided in the reagent
bottle, check if the bottle type used is
correct. Call service to check the teaching.
Insufficient volume of
sample %1
During the run if volume of sample is
insufficient.
Recovery options:
•
•
•
•
R e t r y button: System will try to
repeat the last measurement of level
height.
A b o r t button: The sample will be
aborted.
A b o r t P l a t e button: The whole
plate will be aborted.
I g n o r e button: The concerning
sample will be flagged. Systems go
on with the next sample.
Invalid pipettor coordinates on plate X,
label sample “…”.
Check that the dispense labels and
aspirate labels are
consistent.
After adding plate and assay. The
assay programming is faulty. A label
of a sample is undefined.
Modify the assay definition and restart
the work list.
Invalid unlock code
During initialization procedure.
Faulty firmware is installed.
Call service to reinstall the firmware for
the concerning module.
Elisys Duo - User Manual
Push the O K button.
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