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9 Troubleshooting Part II: Custom Software Problem Possible Cause Action Mouse Control Unavailable Mouse driver stored in high memory Incorrect mouse driver All SAMMS Custom Software menu commands can be used with a mouse if the mouse hardware or software is properly installed. For any mouse-related problems, please refer to the instruction manual that came with the mouse. Mouse not loaded in DOS (no path statement for the mouse under DOS in the autoexecute file) Run mouse from the command line, that is, at the DOS prompt (C:\>), type: mouse and press Enter. Follow directions. Incorrect or incomplete plotter settings. Open the OrCAD configuration sheet and compare the plotter settings to the settings required by your plotter. Be sure that the serial channel, baud rate, parity, and word length match the plotter characteristic. Incorrect driver prefix configuration. The driver prefix sets the subdirectory path or disk drive, enabling the loading of the printer, plotter, and graphics drivers. The driver prefix must be configured as shown in Figure 5.3. The system will search for the driver in the DRIVER subdirectory of the hard drive that contains the SAMMS Premium Software. Plotter Error Open the OrCAD configuration sheet and compare the plotter driver prefix setting to the setting required. Printer Error Incorrect parallel port configuration. Make sure that the printer is connected to parallel port 1, others are not supported. Incorrect printer driver prefix configuration. The driver prefix sets the subdirectory path or disk drive, enabling the loading of the printer, plotter, and graphics drivers. The driver prefix must be configured as shown in Figure 5.3. The system will search for the driver in the DRIVER subdirectory of the hard drive that contains the SAMMS Premium Software. Open the OrCAD configuration sheet and compare the printer driver prefix setting to the setting required. 58 Siemens Energy & Automation, Inc.