Download Handset self diagnostics

US. Patent
Aug. 14, 2012
US 8,244,237 B2
Sheet 1 0f 6
100
Carrier System 124
Customer Service System 122
Handset 102
Handset Application 106
Handset User Interfaces 108
Wireless
Network
120
Carrier Diagnostic Computer 128
Diagnostic Component 130
Diagnostic Engine 104
Encoder 132
User Manual 140
Decoder 134
1
Computer 1 1 0
Computer Application 1 12
Computer User Interfaces 1 14
lntemet
126
Knowledge Base 1 16
Knowledge Base 116
Proxy Component 1 18
Manufacturer System 136
Manufacturer Diagnostic Comguter 138
Diagnostic Component 130
Encoder 132
Decoder 134
Knowledge Base 116
Fig. 1