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Chapter 2
Related Literature
This dissertation shows groupware applications can be built and rebuilt efficiently,
and rapidly analyzed through a number of means, including ethnographic analysis.
This analysis directs what changes should be made to the application so that it better
supports the task it mediates.
This chapter presents an overview of the literature covering previous work done
in this field. The next section presents an overview of groupware applications, the
different metrics by which they can be categorized, and the different types of communication that can occur between system participants. Section 2.2 discusses the different techniques available to analyze groupware applications, providing a spotlight
on methods related to transcription and replay. Section 2.3 discusses the different
techniques for engineering groupware applications, exploring, especially, groupware
toolkits. This chapter concludes with a summary that situates this work’s techniques
in the literature and shows the gaps that this work addresses.
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