Download Biometric Reader

troubleshooting
TROUBLESHOOTING
If the product does not function properly, please see the below for trouble shooting. If the trouble persists, please contact
the SAMSUNG Customer Service near you.
Problem
Action
If you fail to enter registration mode using
the master card
1)
Fingerprint registration or authentication
do not work well.
1)
Check if the master card is invalid.
Change the master card using software communications, and try to access
using the changed card.
2) Refer to the user manual and initialize the hardware. (before system
installation)
* Note that all existing settings will return to the factory default.
(card deleted/system initialized/master card deleted, etc)
3) If the problem persists, contact the nearest customer service for technical
help.
Please check the correct fingerprint registration instruction in the user
manual and try again.
Proper
fingerprint
position
2)
Check the state of the fingerprint.
Normal
fingerprint
3)
28_ troubleshooting
Improperly positioned fingerprints
Dry
Fingerprint
Moist
Fingerprint
Too gentle
pressure
Too string
pressure
Adaptive mode will correct excessively dry or moist fingerprints as necessary
when sensing them. It may take longer to sense the fingerprint in this mode,
but the fingerprint recognition rate will be increased. You can configure the
Adaptive settings using the software.